Total Home Protection

They have done everything that is written in the one-star reviews and they do not deserve even a single star.
My disposal went down, I called THP and filed a clam and told they send some one to fix it and gave me the tech phone #; I called him and he said he will came at a certain day but he didn't come and didn't answer his phone or return my calls. I called THP again they asked me to bring someone to replace it for me, I did and the tech asked $250 to do that. The tech called THP and they told him to replace it and they asked me to pay the tech and they will pay me back.
From more than six months up to date I didn't receive my money from the and each time I call they promise the will send the check next week.
My refrigerator has been defective for more than five months, THP insist on me to renew the contract with them so they will put a new clam for me even thou me old contract was not expired and we did. They have not sent me any repairman and they asked to bring a repairman to check it.
I did and the Tech called them to report what is going on with it, they told him they will call him latter to tell him what to do. THP didn't call the tech back and every time I call them to ask they tell me they told the tech to buy the parts, but when I call the tech always the answer that he didn't receive any callback from THP.
Last week I received and email from THP to inform me that the repair cost will be to high and they are going to reimburse me $300 for my frig which it costed me $3600 Sumsong stainless style 2 doors and 2 drawers to fix it or replace it.
For that I said they do not deserve even one star.

Liar's that lead people to believe their refrigerator is covered THP dose not cover coolant leak issues coolant is 75% of what a refrigerator is. How can they get away with this false advertisements RUN RUN RUN horrible company that takes advantage of the name " TOTAL" THIS SHOULD BE AGAINST THE LAW I PAID THEM JUST SO THEY COULD TELL ME KNOW ABOUT MY FRIDGE BEING VOIDED BECAUSE OF A LEAK, WHAT HOW IS COOLANT NOT PART OF THE FRIDGE MMM?

I paid for a three year package with the assurance that there was service in my area, and there wasn't. So I had to hire the service person. Did not get reimbursed. Nor did I get a pay out for the broken washer when the tech could not fix it. Asked for a refund on the rest of my contract, they offered a small fraction of it.

BEWARE Mislead me in paying a 3 year policy upfront without furnishing a correct policy, in two years THP has found a loop hole in my policy and failed to repair any and all items in my home. This company is a SCAM

DONT FALL TO THIS SCAM - MANY PEOPLE END UP BUYING PLAN FROM THIS COMPANY BECAUSE THEY HAVE OVER HYPER SALES FOLKS WITH AUTOMATED CALLS ETC.
The worst experience you will ever have with any home warranty company..
November 2019 - Called in for HVAC heating issue.. Scheduling took a while and company sent some horrible contractor I can almost guarantee he knows nothing about heating system..
He blamed it on PECO issue and no heating issue.. went back and forth with company for more than week in cold weather at home.. figured out they couldnt do anything so I went ahead with their reimursement option, I hired my contactor he fixed it for $200 and they approved the work & said they would reimburse it by check within 30 business days 4+ months and I am still waiting try contacting every other week but same reasons you can search for the same of their company when you google...
My other experience is with Refrigerator repair.. I really don't want to spend my time behind this horrible company by even typing review .. I am just saying they couldn't send any contractor,........................................................................⇄ /> BE AWARE OF THIS SCAM COMPANY.. PLEASE VALUE YOUR PEACE OF MIND and DON'T LET THEM A DOLLAR THATS MONEY YOU DRAINED.. I HOPE CUSTOMERS DONT ENROLL..
SALES GUY WOULD SAY THEY WILL REPLACE THE ITEM IF THEY COULDN'T REPAIR HOWEVER WHEN ITS THE TIME FOR ANY ITEM THEY WILL READ FINE PRINT IN THEIR POLICY AND THAT MENTIONS THEY WILL ONLY PROVIDE CASH VALUE ACCORDING TO THEIR TERMS..

Don't waste your money and time they are unfaithful they will take your money but will never give you any service.

Although the initial response to my first claim was timely, my experience after their assigning a service representative was horrible!! I was promised, verbally by the salesman from whom I bought the policy (on the telephone), one free service call. However, the "person" who was sent to respond to the claim demanded payment for the service call. I paid him, not remembering the "promise" of "one free service call. He was totally unprofessional and difficult to communicate with - English is not his "first language" and I do not speak whatever he preferred to speak. He took my money and said he'd get back to me when he figured out what parts he needed and how much they cost.
I paid the service representative additional monies for the parts, informing him I would dispute this with Total Home Protection. He took the money, and I called THP to dispute the charges. THP assigned another service company, who came and wanted a much higher amount to fix the problem. So I again called THP and told them I was disappointed with the coverage and their very serious lack of response to all telephone messages (many) and emails (a number). I spent many hours (at least two) on hold, listening to promises of service, which were very contrary to what I experienced: no professionalism, no rapid response, no polite help, no quick action, et al.
It took more than five "requests" and almost two-weeks of constant attempts to communicate with THP to cancel my policy and get refunds for the premium and for the "service never received." Total Home Protection finally agreed to cancel my policy, but only at a pro-rated amount, much in their favor, and much to my displeasure. I acquiesced to avoid further aggravation and acrimony. Getting THP to agree to reimburse for the never received service was also difficult and unprofessional.
Total Home Protection is not the company they promise to be - one that has a "goal...to provide ...customers with a great customer experience...." Very difficult to deal with. Very difficult to communicate with. Very unreliable to meet the promised service their customers pay for and expect.

The most horrible warranty company with very deceptive sales and service practices. They don’t want to repair/replace any items. The contractors are third grade and Total home protection customer service processes are the worst. No support on the weekend, no emails/calls to inform the contractor to whom claim has been assigned. PLEASE STAY AWAY FROM THIS COMPANY.

1. Read the contract carefully, they do not cover most appliances or cover only parts that don't break
2. Contractors and technicians do not want to deal with this company for many reasons
3. Even you get them to cover your repairs, they will not pay you. I've been waiting for a check for a few month now and they simply hang up on my when I call

If I could give no stars I would. Long story short, Back in November 2019 they deemed my dryer as not fixable and gave me peanuts for a new one, when I called to cancel services they some how found more money to give me towards a new dryer. February 2020 I still hadn’t received the check. Issue in the billing department yet they still seem to collect monthly dues. This company was the worst ever, even the contractors would tell me the company will do the most not to cover appliances. They sell themselves as a peace of mind “if it can’t be fixed we will replace it” but that’s BS. Please stay away from them. I cancelled my services they were terrible in every area.

The entire buying experience from beginning to end has been a joy. First off, I like how they didn't spam our emails or phones after requesting a quest. They did reach out at a civilized time and only sent me the information I requested. After a couple of days, giving me time to read the material they sent, I got another call, again at a normal working hour and offered to fill in the gaps the documents might have been missing. After we agreed on the terms and I was ready to sign, not before, they offered me an extra discount and a brand new toaster. They didn't use that to close me, which again I liked. I've been with them for 4 months now, and the same level of customer service that I had in the sales experience has been maintained in the support I received to date.

Please do not trust Total Home Protection.I had a claim in 12/2019.They did not send a list of HVAC
contractor because they had the wrong email address but had the right email address for the payments to Total home .I will be asking for a full refund from them.
Pat G

This company is great at giving you the run around and creating hurdles to get reimbursed after you find and hire a contractor to complete work on a covered system or appliance. The whole point of having a home warranty is to avoid coming up with hundreds of dollars to repair appliances and systems (i.e. plumbing, electrical) in your home. After spending months finding a contractor to fix my pool pump (which I pay extra to have covered) they will not reimburse me until I send a cancelled check. I provided the invoice and mailed a check to the contractor as I am now living out of state and they are refusing to reimburse until I show proof of payment. Perhaps there are no contractors for this company because of the runaround to get reimbursed for a covered item.

Total Home Protection is a SCAM!!! this company is a FRAUDULENT company!!!!

They are just thieves. They take your money and forget about you. How is this company still being operated? There should be a class action lawsuit for all the cost of repair/replacement home owners had to shell out themselves because this terrible company sits back and does nothing. I know, nobody from this terrible company will read this but I hope you all get very ill. Then go to the hospital because you're sick, and doctors can deny any treatment. Just like how they denied repair or replacement after taking all of our money.

I've had my central heat and air unit go out, my dryer quit heating, and my washer quit spinning all within a 2 year period. Every time, Total Home Protection has done a great job at sending experienced techs out to fix the problem. If it weren't for THP, I would have been out a lot of money. Total Home Protection is a wise choice for a home buyer!

Excellent service. Not only prompt but early. Precise workmanship explaining not only the issue but what caused it. Replaced the defective part explaining all work was covered under a 90-day warranty. He projected himself as a professional not only in appearance but in work ethic. Oh, and he didn't make a mess for me to clean up after leaving.

This company is absolutely horrible. I filed a claim on a Friday for my washer and didn't even hear back from anyone. I had to call on Monday to be told to find a technician myself since they couldn't find anyone with availability and they would reimburse me. I ended up reaching out to the same technician that fixed my washer before and he refused to do the service because he doesn't want to work through THP due to them owing him money. So that made me question if I did find someone to repair it and paid out of pocket would I even get my money back. So, I called THP today to see if they had found anyone because I was having trouble finding someone and the reps were so rude. They didn't want to put in any effort pass telling me what they saw on their screens of it "being worked on". When I asked to talk to dispatching since the first girl I talked to was transferring me to them and the call dropped on her end, none of the reps wanted to do it. One rep was so rude and argumentative that I hung up on him and had to call back.

Home protection is not something you think of right off the bat when buying a house, but let me tell you, it is a must if you’re trying to save on initial repair money, allowing you to reach a bit higher when it comes to initial purchase budget. I bought my house 2 years ago, it was a bank repo that was not in great shape. Instead of starting to check and repair everything, I got a home warranty and now I’m replacing them as I go and they fail. I went with Total Home Protection and I couldn’t be happier. I could afford a more expensive house and I feel confident knowing they have my back.

So I tried to cancel my Total Home Protection - but any repairs that they have paid for, are deducted from your refund. Do not believe a word that the sales person tells you. Awful company.