Tori Belle Cosmetics

Since January 7th of this year (2020), Tori Belle has been negligent with their product and possibly fraudulently using defective lashes and stealing money that should be returned to the customer. I submitted a request on January 30th with information regarding defective magnetic eyelashes. I was told that Tori Belle does not send shipping labels so I'd have to send the defective lashes back (why, I don't know unless they're reselling them even though they were defective). So I sent them back, paid $10 on an already $55 product and I have yet to receive my money back. I have contacted them three times regarding this issue and I was told in January by Alicia H that she could see the money pending in my account. Yet, no money. I've contacted them twice since, no response.

Then I received a bundle that I did not like. Their policy is if you don't like the lashes, as long as you email customer service within three days of receiving the product you could get a refund. I emailed customer service but it's taking them approx. 24 days to respond to anyone. So once I received a response, they informed me I was past my three day period but I wasn't. It was that Tori Belle customer service has neglected to care for their customers so they were late to respond, not me. The money needs to be refunded.

I received several lashes last week that all looked like they had been used. Tori Belle lashes are to come equipped with 10 anchors along with the lashes. I ordered three sets and one set came with 6 anchors, another 8 (this lash also looked like it had a chunk missing from the side or was cut to it's facing a different direction---probably been used) and the third had all 10 with lashes properly placed and a plastic covering as should be. Besides anchors being missing from the others, they were thrown all over the box and the 6 anchor one was all magnetized in the corner of the box. This company could potentially pass on contaminates to customers by sending used lashes.

I Purchased to rebel eyelashes from my daughter who is a consultant. They did not arrive. I have contacted the company five times and left messages on their *** page. No response. My daughter has not had any success locating my package or getting the company to issue a refund

I have had 2 occasions where I have had a problem with my shipment and there is nobody to contact over the phone and when you email Get an auto reply but no response back.The main reason I am upset now is that my card was charged, I have not purchased or even been on the site in months. I had to cancel my debit card due to the fact there is not one person to get ahold of.

Received the 9-5 Magnetic Lashes - wore them twice and upon removing them after the 2nd wear a large clump of lashes just fell out. They are now unwearable. I do not wear them everyday so of course they are outside of the "3 -14" day return window. It is no wonder they have such a short return policy, they know their product will fall apart and leave their customer out $55+ dollars with no recourse. The response for their cheap, junk product was that it was outside of the return window. No apology, no responsibility, no accountability. I will never recommend this product. I have photos, which were sent to them. Absolutely poor customer service and incredibly terrible, cheap product.

I ordered the lashes. Tried to return the day I received them because of how painful they were and irritated my eyes.
I did not receive a response until almost a week later and then they told me I missed the 3 day return window. The company knows exactly what they’re doing with that. A total scam.

Tori Belle’s customer service is horrible!! They do not follow their return policy and will not refund your $$

I purchased the lashes and magnetic liner on 12/12/2019, received 12/20/2019.. I was so excited to receive them. Had thought about becoming an affiliate because the person who recommended them to me loved and raved about them. I just wanted to try them out for myself before becoming an affiliate. I am a firm believer of trying the product before I promote it.

They are easy to put on and looked great. The fourth time I went to put them on the lashes started to fall out of one of them. I wore them anyways because it wasn't too noticeable. But I took them off later that day and more lashes had fallen out. There are lashes all over the box. I attempted to make contact with someone at Tori Belle multiple times. I contacted them through their contact form on their website twice. The second time was because I never got a response from the first attempt. I called using the number listed on their website but they are "unable to take calls at this time". I looked at their *** page. There isnt an option to send a private message or write or view a review. I posted a message to the page but it never posted, my guess is Tori Belle has to approve it. So I went as far as even posting a comment along with a photo of the lashes with the obvious missing lashes area. No response. I also emailed them directly sing the customer service email address that is listed in the email I received to confirm my purchase. The only response I received was a generic email stating they received my "inquiry" and are experiencing a higher than anticipated contact volume "due to popularity of our holiday promotions".

I have sent 4 emails to start a refund process because a reaction to the product and not received any response. I have also called the customer service number and the message states they cannot take any calls. I am past the return policy now since I can't get a response from anyone. Thank you much!

I love this product. Never had and issue. Easy and they are worth getting.

I bought 2 sets of magnetic eyelashes and the liner. Upon receiving the product I did not use right away. I used the product a week after receiving it for a special occasion. After I used the lashes, my eyelids became slightly puffy. I used the product a couple more times and the problem worsened and realized I must be allergic to the product. I contacted the company through email and they told me there was nothing they could do because I was past the return policy date. I told the person that I can't wear the product and I would like my money back. I asked the rep "How can your company put a time limit on an allergic reaction?" and she totally dismissed my issue. The problem was addressed within a month of the purchase.

signed up as a affiliate products fell apart and threw away.I was told if I chose not to be affilaite I could get my $100 back from the kit. they are refusing

I had an allergic reaction to the magnetic eyeliner and asked for the company to pay for the s&h back so they could test the product for quality assurance purposes. They refused to pay for the s&h back and did not even care that their product caused a hypersensitivity reaction. As a consumer, I feel the safety information should be taken seriously, tracked, and tested for quality issues. I’ve sent two emails to them and they refuse to pay for s&h. The biggest issue I have is that their response was the sensitivity only occurs in a small amount of consumers. I would LOVE to know where they are getting the data to report it’s a “small” number when they don’t even care to have the item sent back and quality checked!! Buyer beware!

I have been trying to return these lashes/ liner kit that I bought through Tori Belle Cosmetics on 8/27/19 since 9/3/19. With little communication in the beginning I was told that I could return the kit for refund as I could not use the product due to a reaction. When receiving the refund policy and boxing everything up the policy states that there must be 10 anchors for a refund to be issued when received. I immediately send another email stating that I only had 9 anchors in the kit to send back because that was what I received in my order. Since my email with picture attached and multiple attempts to reach out. There is no way to contact via phone. When you call the number on their website is simply says they do not use this contact method and to submit a contact form on their website. I had replied to the email I had received regarding the reaction with no response. I submitted two other contact submissions, again, no contact. After speaking with my upline who was also at a loss for words, I submitted anther contact form using another email address (original hotmail account hen gmail account) when I got a response, finally! In which the rep said that she could not find any information regarding any of this. I forwarded the previous conversation and contact attempts. This is so VERY frustrating. I will gladly shard the conversation and contact attempts with you as well! I asked them to completely terminate my affiliate account with them once the return was complete as I will in NO way support or promote a business with such poor support/ customer service.

PLACED AN ORDER. HAVE NOT RECEIVED ORDER, NOR AN EMAIL THAT ORDER HAS even SHIPPED. MY CARD HAS BEEN CHARGED OF COURSE!!!
AFTER LIKE 10 EMAILS REQUESTING MY ORDER BE CANCELED AND I WAS GIVE THIS RESPONSE:
Rachel (tori belle cosmetics)
Sep 4, 11:07 PDT
Hello ***,
Thank you for contacting tori belle,
I was able to locate order #&&&&. I'm sorry for the inconvenience, but we are unable to cancel orders after they have been placed. Once the order has been submitted, the order is sent for picking and processed quickly. Our support staff and warehouse are located in 2 different states, and with the amount of orders that are placed, it is difficult to manually edit it at our shipping warehouse. you can refuse the unopened package by crossing out your address, writing "Return to Sender" on the outside of the unopened package, and drop it off at your local post office. Refunds are only processed once we receive the returned item to our warehouse. It can take several business days to process the packages we receive (not including weekends and holidays), and it can take up to a week for your financial institution to credit your account.Unfortunately, we are unable to track individual packages or a returned package has been received."
Soooo basically I am screwed, no product has even been delivered nor they can even track their product.... makes NO sense. I can't trust them to ship my order and if I return it I can't trust they will get it or refund me... wonderful. way to start a new business. CANT TRACK A PACKAGE, CANT CANCEL AN ORDER.... I WONDER HOW YOU MANAGED TO EVEN START THIS BUSINESS??!?

This company is fraudulent. I placed an order and did not receive a confirmation email. So I email the company. They told me it was shipped and processed. I was given a tracking number and the only thing I got delivered was junk mail. No package of eyelashes. The company said they won't help me and that I need to get help from the post office. The post office won't help me. I've never bought eyelashes before or spent this much money on makeup. I wanted to support this small company but it seems they have terrible customer service. They have a phone number that doesn't even work.