Titan Factory Direct

Titan Factory Direct has reviewed this complaint and has reviewed emails between the customer and Titan and see that we have already refunded their moneyOur refund policy clearly states that a refund will be issued within 7-business daysIn this particular case we met our deadline and
the customer has already received their money back** I request that this complaint be removed from the Revdex.com as Titan has not done anything outside of our written policy the customer reviewed when purchasing a home from usThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
the business is in the process of doing the work although it is not finished I hear the parts and equipment has been ordered but it has not arrived yet I will keep Revdex.com ADVISED TO whether the process was completed or not

Please see attached documents for this rejectionAs you can see from the attached the customer bought a used homeYou can can also see that from the lender 21st mortgage it shows the home comes as is with no warrantiesThe state of Texas requires all homes to come with a habitability warranty from the retailer which is TitanUnless the customer can show where she purchased an extended warranty then her warranty was up in April of Please close this complaint out as satisfiedThank you.Please contact me directly with any questions at ***-***-*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***

Complaint: ***
I am rejecting this response because: Things are getting fixed yes, but apparently they did not bring all the parts to fixThere was an incident last night while I had friends over and some material that was left on the floor got messed upYes I will take blame for thatWhat I am not going to do is have *** calling my mother instead of me telling her everythingI don't understand why I, the buyer of this house is not being contactedI just happen to be on the room when *** called my mom, so I spoke to herShe was rude, so there was an incident, there is no need to be unprofessional and tell me since a small mistake happened they refuse to do anything else as far as fixing things goThey said they would send parts of they were needed, that's fineI'm a pretty civil person, but if she is rude to me again, and if things are not done, it seems like it's time to get a lawyer because I've about had itWe will see just how much they fixI'll be so happy when I'm done dealing with these rude unprofessional people. She felt the need to say that they will not pay anyone to go back and fix anything, well of they wouldn't have done such a poor job the first time, you wouldn't of had to do it at all.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], 
I have been told I will receive a new door in a timely manner. I am currently waiting on an etafor the job to be finished. If this issue is remedied as I am told it will be, I will be a satisfied customer.
Regards,
[redacted]

We apologize for the inconvenience in this matter. We have contacted the customer to inform them that a dishwasher will be installed in their new home. The plumbing has already been scheduled to be installed and the dishwasher will be installed soon after. We will have this matter solved in a very...

timely manner. Thank you

To Whom It May Concern,
We have contacted this customer directly to go over any concerns or issues they had. They came in over the weekend and we were able to resolve the complaint. I have attached 2 documents signed by the customer acknowledging the complaint has been resolved and...

agrees to remove the complaint from the Revdex.com. 
Please review the attached documents and if you have no other questions, please remove the compliant from your site. Thank you.

Bought a home from Titan in Midland Texas after our house burned. Let me say they promised the moon and delivered a thick fog. The doors weren't finished. There were two cracked windows which took nine months to replace. The wood work was shoddy and unfinished. We paid extra for insulation. We had bugs and cats actually climb in our house where the tub was and when we looked there, there was no insulation. The shower floor gives and is about to break The Midland office changed employees and in less than a year we have dealt with three different managers. None of them know what the other promised and each said same thing. "forget that. We start from now". Only things don't get done. The drawer facings were broke. No one has fixed them. Cupboard doors hang crooked. They left them. We've had the air conditioner fixed three times. There are cracks in door facings where one can see light They would send people out as contractors and then not know who was sent We had to hire someone to do finish work. I highly recommend people be warned because this is a scam

We have contacted the customer directly and the amount for the furniture has been
paid directly to [redacted] to make up for the vents. Our Factory has contacted the
customer and has a contractor scheduled for Tuesday August 5th to get the
repairs made to...

the home. The customer has been given the direct number to our Service
Manager just in case any other issues arise. We will maintain constant contact
until everything is completed and the customer is happy.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

As soon as we got this complaint we notified our factory to address the issue. The factory has called the customer and made an agreement to provide him with building materials to help with his current issues. At this point we are in good standing with this customer. Thank you for your...

time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], 
I have been told I will receive a new door in a timely manner. I am currently waiting on an eta
for the job to be finished. If this issue is remedied as I am told it will be, I will be a satisfied customer.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

On the following complaint the outside receptacles were fixed and resolved on Feb 1st,2018.  I have had his door on order and waiting for delievery of it.  The way we get parts i.e. the door is when the next delievery of a home comes to our lot.  I have a driver going to drive to our...

NC factory as soon as we get word that the door is in stock and there.   ETA on that is by Friday Feb 24th, 2018.

We have contacted the customer by phone and have resolved the issue. The customers refund was delayed due to weather conditions near our corporate office but we have tracked it down and as of today we have their refund in our office. I personally contacted [redacted] and made sure she was aware the...

refund is in our office. I was told they are satisfied and will dismiss this dispute if their money is refunded today. It has been. Please contact me directly at 210-[redacted] if you have any other issues I need to address. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are aware of the issues Mr. and Mrs. [redacted] are having with
their home. We have contacted Mrs. [redacted] this morning to review her issues and
have forwarded them to the factory. We have also called the factory to ensure
someone contacts her to schedule someone to correctly fix...

her issues. Titan
Factory Direct is a direct retailer for multiple manufacturers and does not have
control over each factory and their building warranty procedures. We can assist
in trying to help let the factories know of the issues that arise but can’t
control what gets fixed nor the timeline they get fixed in. Thank you.

Thank you for sending this to me. We currently have been in contact with the customers to fix his issues. As of yesterday he said he was happy and he would be updating his complaint. Please let me know if you have any questions. Thank you.   [redacted]
[redacted]...

* [redacted]
[redacted]
[redacted] titanfactorydirect.com | New Home Floor Plans

We are currently in contact with the customer to help expedite her service issue. We have an email out to have her call to us back to schedule the completion of her concerns.Thank you for bringing this to our attention and this will get resolved very quickly.