Titan Factory Direct

We are currently in contact with the customer to help expedite her service issueWe have an email out to have her call to us back to schedule the completion of her concerns.Thank you for bringing this to our attention and this will get resolved very quickly

I want to love my home However the sinks and toilets are very cheap Whenever I looked at this lot model home I never thought to touch the items in question, not dreaming there was plastic everywhere I am so disappointed and will have to gradually replace them, not that I can afford it I also have a cracked window waiting to be replaced Still wanting to love it I must add my dealer couldn't have been more helpful

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To Whom It May Concern, We have contacted this customer directly to go over any concerns or issues they hadThey came in over the weekend and we were able to resolve the complaintI have attached documents signed by the customer acknowledging the complaint has been resolved and agrees to remove the complaint from the Revdex.com Please review the attached documents and if you have no other questions, please remove the compliant from your siteThank you

Titan Factory Direct has been in direct contact with the customer and has assisted them in getting in contact with the manufacturer of the home to take care of the warranty workAs we strive for complete customer satisfaction but there are some items that are out of our control and we can only assist withConstruction and warranty work are the responsibly of the building manufacturer, not the retailer (Titan Factory Direct)The attached document is signed at the time of closing informing customers that Titan is responsible for the installation of the home and all construction and warranty work is the responsibility of the manufacturer At this time the factory has contacted the customer and schedule a tech to review the issues and get them fixedThank you

We have rescheduled for Thursday, March

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] the business is in the process of doing the work although it is not finished I hear the parts and equipment has been ordered but it has not arrived yet I will keep Revdex.com ADVISED TO whether the process was completed or not

We apologize for the inconvenience in this matterWe have contacted the customer to inform them that a dishwasher will be installed in their new homeThe plumbing has already been scheduled to be installed and the dishwasher will be installed soon afterWe will have this matter solved in a very timely mannerThank you

On the following complaint the outside receptacles were fixed and resolved on Feb 1st, I have had his door on order and waiting for delievery of it The way we get parts i.ethe door is when the next delievery of a home comes to our lot I have a driver going to drive to our NC factory as soon as we get word that the door is in stock and there ETA on that is by Friday Feb 24th,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for sending this to meWe currently have been in contact with the customers to fix his issuesAs of yesterday he said he was happy and he would be updating his complaintPlease let me know if you have any questionsThank you [redacted] * [redacted] titanfactorydirect.com | New Home Floor Plans

Complaint: [redacted] I am rejecting this response because:I did see in the original message where we didn't contact the company 1stwhich is incorrectmy husband had called our sales guy a few months before we filed the complainthe told him about or roof and the situation and he instructed us to call insuranceI do have screen shot and can send them Regards, [redacted] ***

We have contacted the customer directly and the amount for the furniture has been paid directly to [redacted] to make up for the ventsOur Factory has contacted the customer and has a contractor scheduled for Tuesday August 5th to get the repairs made to the homeThe customer has been given the direct number to our Service Manager just in case any other issues ariseWe will maintain constant contact until everything is completed and the customer is happy

Thank you for your inquiry into this matterWe strive for excellence in customer satisfaction, and we are disappointed whenever there is a customer is not completely satisfied Enclosed you will find a copy of the Texas Department of Housing and Community Affairs "Making an Informed Decision About Buying a Manufactured Home"When Ms [redacted] gave us her deposit she initialed the item at the top of page that explains that a retailer has up to days to return a requested refundMs [redacted] gave us a deposit in mid-July and requested a refund on August when her financing was declinedWe expedited her refund request and gave her a full refund on August 15, only days laterEnclosed you will find a copy of her refund request and a copy of the refund check with her signature showing receipt of the check on August Therefore we request that you close this complaintPlease don't hesitate to contact me if you have any questions Sincerely, [redacted] *** General Manager

We have contacted the customer by phone and have resolved the issue. The customers refund was delayed due to weather conditions near our corporate office but we have tracked it down and as of today we have their refund in our office. I personally contacted [redacted] and made sure she was aware the... refund is in our office. I was told they are satisfied and will dismiss this dispute if their money is refunded today. It has been. Please contact me directly at 210- [redacted] if you have any other issues I need to address. Thank you.

As soon as we got this complaint we notified our factory to address the issue. The factory has called the customer and made an agreement to provide him with building materials to help with his current issues. At this point we are in good standing with this customer. Thank you for your... time.

Complaint: [redacted] I am rejecting this response because: at the time of set up the manager at Titan said she would be sending roofers out to complete our roofshe told me it had been done, in which I have proof that they did notI have screen shots from text messages informing them that the mobile home is missing shinglesI understand the warranty, this is not a warranty issue this is an issue of Titan not completing the job they were suppose to originally complete at the time of set upmy contract states that the home is suppose to with stand certain wind zones and it wasn't even year that we started getting mold, and we have multiple leaks, again due to Titan not adding the appropriate shingleseverything could have been avoided had Titan sent roofers to finish adding shingles, which they did not doshe was made aware of the situation and yet did nothing, but yet told me everything was completedI have sent in my contract where it states that the mobile home is suppose to with stand wind zones Regards, [redacted] ***

Thank you for your inquiry into this matter. We strive for excellence in customer satisfaction, and we are disappointed whenever there is a customer is not completely satisfied. Enclosed you will find a copy of the Texas Department of Housing and Community Affairs "Making an Informed Decision About... Buying a Manufactured Home". When Ms. [redacted] gave us her deposit she initialed the item at the top of page 2 that explains that a retailer has up to 15 days to return a requested refund. Ms. [redacted] gave us a deposit in mid-July and requested a refund on August 8 when her financing was declined. We expedited her refund request and gave her a full refund on August 15, only 7 days later. Enclosed you will find a copy of her refund request and a copy of the refund check with her signature showing receipt of the check on August 15. Therefore we request that you close this complaint. Please don't hesitate to contact me if you have any questions. Sincerely, [redacted] *** General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I have been told I will receive a new door in a timely mannerI am currently waiting on an etafor the job to be finishedIf this issue is remedied as I am told it will be, I will be a satisfied customer Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]