Timeshare Exit Team

This customer has been contacted to discuss their concerns in-depth so we could get a full understanding of the complaint. Our executive team is reviewing the file, and the customer as well as the Revdex.com will be updated once that file review is complete.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if the follow through occurs as explained in their email chain of 3/31/17.
Sincerely,
[redacted]

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We were able to contact the customer and speak with her regarding her concerns with the ongoing credit repair process. She has been made aware of the expected timeline,...

and been given the direct contact information of one of our supervisors should any further concerns arise.

We have reached out to the customer to resolve the issue. In instances where we cannot connect with a customer, a voicemail is left to ensure we can connect to properly reach a satisfactory resolution.

Complaint:...

[redacted]
I am rejecting this response because:
Called 1/12/2018 (3) times reached voice message . No one returned call until compliant was file . They left voice message 1/19/2018 (Friday)retuned call 1/22/2018(Monday)reached voice message no one returned call
Sincerely,
[redacted]

We have confirmed that all of our internal systems do not contain Mr. [redacted]'s email of [redacted]. We have also reached out to all of our advertising partners who utilize email, requiring that his email be unsubscribed and placed with an opt-out status.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is not completely satisfactory to me. I did not receive an exit offer, only the request to pay Time Share exit Team and additional $3800 and the possibility of an exit within 180 days.
Sincerely,
[redacted]

We have reached out to the customer to resolve the nature of the complaint. We have agreed upon an appropriate communication schedule to convey status updates and keep the customer fully in the loop as the process moves forward.

Ownership spoke with the customer on 5/12/16 and we understand that this matter is resolved. The client stated that they would be removing the complaint.

Complaint: [redacted]
I am rejecting this response because:although the company refunded our money, it took us months to convince them to do so.  Only after  I emailed  the Revdex.com did we get an adequate response from the company.  
Sincerely,
[redacted]

We have spoken with the customer and successfully resolved their concerns regarding this complaint.

Complaint: [redacted]
I am rejecting this response because even though it might have been sent to the Executive Team, I still have not received my refund, which the company "guaranteed" I would get.  This company continues to stall sending our refund.  [redacted]
Sincerely,
[redacted]

We have contacted the customer to discuss the nature of the complaint and have agreed upon a resolution. Customer is now awaiting mail from us to finalize this resolution.

We have reached out to the customer to resolve the complaint and any misunderstandings about the process. We were unable to connect with the customer and have left a voicemail. The customer's files are still moving forward in the exit process, and we will continue to work towards a resolution for...

the complaint.

Complaint: [redacted]
I am rejecting...

this response because:
I have been advised there is an additional fee for the exit because eleven months ago we were told going that route would speed up the process. It obviously did not. I am unwilling to pay more than our original contract amount.
Sincerely,
[redacted]

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Our Executive team is reviewing this file in order to determine a resolution that is acceptable to the customer.

Complaint: [redacted]
I am rejecting this response because: My phone calls  made in...

October to them were not returned. I received a call from them today with a message left on my answering machine as I was not at home. I called them and left a message an hour and twenty minutes ago and still have not heard from them. My biggest complaint is that the bills for the annual maintenance fees for my timeshare were not forwarded to me in a prompt manner. This resulted in me having to pay $515 in late fees and collection fees. I know because I called Crown Resorts today and got a breakdown of the $1795.50 I had to pay to a collection agency. If Timeshare Exit Team told me initially that it would cost me about $6000 to get me out of my timeshare, I would not have signed on with them. A company who advertises nationally on TV and radio can surely afford to refund me my $3410 as a sign of good faith.
Sincerely,
[redacted]

In an effort to satisfactorily resolve the complaint, we have been in communication with the customer over the past month and have agreed to a successful resolution. On 12/20, the customer was presented an alternative option to continue moving forward with a successful timeshare exit. The process and details were provided and the customer took time to discuss the offered resolution with family. On 1/2, the customer agreed to the proposed exit option.

Complaint: [redacted]
I am rejecting this response because:  It has been fourteen months since I retained "Time Share Exit Plan"  to terminate my time share which they said would take six to nine months.  After a year I requested a refund.  since then it has been delay, delay, ignore, stone wall, excuses one after another.  Their claim to a "money back guarantee" is just so much hot air.  Don't trust these people.
Sincerely,
[redacted]

The customer has completed the necessary documentation required by the timeshare and the timeshares attorney to finalize their exit. We now consider her exit to be in its final stages.