Tidewater Workshop

Review: I ordered a bench and small table from Tidewater Workshop on 03/06/2013 though an internet purchase. Our credit card was billed and payment made on 03/11/2013. on 03/06/2013 I called Tidewater Workshop to request delivery information. On 03/13/2013 [redacted] from Tidewater workshop returned my call to say that delivery would be the first week in April of 2013. No Product arrived. Again I called Tidewater workshop and left a message requesting delivery information (first week of May). [redacted] returned my call to say that our order would ship either Thursday May 16 or Friday May 17, 2013. At my request she agreed to contact me via e-mail (address provided) with a [redacted]. Once again no e-mail was received and no product shipped or received. On 06/03/2013 I called and left a message requesting a call back regarding shipment information on our order. On 06/16/2013 [redacted] called back to say that product shipment was rescheduled for Thursday June 6 or Friday June 7, 2013. Still no confirmation e-mail and no product has arrived. I have contacted our credit card company. They can not help me as the last date to file a dispute with them on this transaction was May 31, 2013. I am seeking your assistance in this matter. Thank you.Desired Settlement: At this point we would like a full refund of $163.00. Thank you.

Business

Response:

Dear [redacted]We apologize for the delays and for the inconvenience that they have caused. A full refund of $163 has been issued to your [redacted] Best regards,Tidewater Workshop Customer Service

Review: I ordered a garden bench on Tidewaters web side. My credit card was charged on 4-16-2013. Even after calls and emails I never received the bench.Desired Settlement: I would like a call to tell me when the bench will be delivered, or my money refunded.

Business

Response:

Dear [redacted],We apologize for the delays and the inconvenience that they have caused. Your order has shipped via UPS in one package and the tracking number is [redacted]

Best regards,Tidewater Workshop Customer Service

Review: I ordered a 4-foot bench TWO YEARS AGO. They say they d**'t charge your card until the bench is shipped, but it was charged promptly and the bench never appeared. Every time I call the company, the recepti**ist says it will be shipped tomorrow or next week. I find a hundred other people had the same problem. How can this company still be advertising delivery in 6 weeks, taking people's unsuspecting people's m**ey and never delivering? That's stealing and then lying. Can no **e do anything about this company to protect all those who are still ordering ** the web? To be fair, I did order from them twice maybe 10 years ago, and they did deliver that time, but without the promised free gifts. **Desired Settlement: I want the bench delivered. If I ask for a refund, I expect they'll promise to give my money back but they won't issue the refund. If I ask for the bench, I expect them to tell you they will deliver the bench soon, but they won't. I want the bench delivered.

Business

Response:

As per our recent telephone conversation with Mrs. [redacted], a shipment containing the bench and free items was turned over to [redacted] for delivery, tracking number [redacted]

Best regards,

Tidewater Workshop Customer Service

Review: I am still waiting for Tide Water Workshop to ship items which were ordered and paid for in December 2013. (It is now Nov 2014). The order number is [redacted]. After many frustrating calls Tide Water Workshop, part of the order was shipped. However, I still have not received the following items: 3 packages of Steel Walkway Anchors item #[redacted], and 1 package of Cedar Stepping Stones item #[redacted].Desired Settlement: I would like these items shipped now.

Business

Response:

Dear [redacted],Your original shipment should have contained your complete order and we apologize for the error. We replied to your email on Friday, 11/21, to let you know that we would send you the missing Stepping Stones and (3) Sets of Walkway Anchors right away via [redacted] and that you would receive them this week. The shipment has been sent and delivery is scheduled for tomorrow. The [redacted] tracking number for the package is [redacted]. Sorry again for the problems with your order. Best Regards,Tidewater Workshop Customer Service[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On March 16, 2014, I placed two different orders for the following items from Tidewater Workshop and paid with a credit card. My credit card was charged soon after the order, but it is now June 26, 2014 and I still have not received the items I ordered and paid for. I have emailed and called the company several times and left messages with my request to have them contact me, or to send the items, but I have never received a response. I see that many other customers have had the same issue, so I am hoping that you can help. It seems that customers that have reported complaints through you have received their merchandise and/or communication from the company.

Garden Walkway #[redacted] 35.00

Stepping Stones #[redacted] 20.00

18 x 20" Side Table #[redacted] 30.00

Subtotal 105.00

Free shipping coupon 0.00

(janshipfree)

Tax 0.00

Total 105.00

4' Classic Bench #[redacted] 75.00

4' Monet Bench - FREE #[redacted] 75.00

SHIPPING! Enter Coupon

Code [redacted] at

Checkout!

Subtotal 150.00

Free shipping coupon 0.00

(janshipfree)

Total 150.00Desired Settlement: I would like the ordered delivered ASAP so we can use the items for summer. I would like the company to email me with the time of shipment that they intend. If they cannot do this, then I would like a FULL REFUND of both of my charges.

Business

Response:

Dear [redacted],We are in receipt of your Revdex.com complaint. Here is a copy of the email that had been sent to you at [redacted] We are writing to let you know that your orders have shipped via [redacted] in two packages. The first package is scheduled for delivery on Tuesday the 8th and the second package is scheduled for delivery on Wednesday the 9th. The [redacted] tracking numbers for the packages are [redacted] and [redacted]. Best Regards,Tidewater Workshop Customer Service[redacted]1-800-[redacted] ([redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Order # tidewaterworkshop-[redacted]

Date 5/10/2013

Complete set of Table with Two Leaves

$675

Billed to discover card on 6/1/2013

No response to telephone calls about estimated deliveryDesired Settlement: Response to phone call or email from their customer service about estimated delivery time.

Business

Response:

Dear [redacted]We apologize for the difficulty that you have experienced trying to contact us. Your order is scheduled for delivery on Wednesday, the 3rd.Best Regards,Tidewater Workshop Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered 2 benches from Tidewater Workshop on September 9, 2012. My credit card was charged on September 11, 2012. Ten months later and I do not have the products I ordered. I have called customer service repeatedly to be told, "your benches are shipping next week." In the last 1-2 months, i've left messages that are not returned. Order [redacted] I've called more than I've documented but my documented calls occurred on: 12/12/12/, 4/19/13, 5/20/13, 6/17/13, 7/5/13Desired Settlement: $275 was debited from my account; I would like that amount refunded via cashiers check and returned to me.

Business

Response:

Dear [redacted]

We apologize for the delays and for the inconvenience that they have caused. Your order has been canceled and a full refund of $275 has been credited to your Visa card ending in [redacted]

Best regards,

Tidewater Workshop Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.

It should not have taking 10 months and a Revdex.com complaint to either (1) receive my product or (2) receive a refund. I suggest that in the future, The Tidewater Workshop NOT debit the account for the purchase price until the product is ready for delivery. Keeping my payment for 10 months without being able to fulfill an order that was supposed to take 6 weeks (as indicated on the Web site) is not good business.

Regards,

Review: Ordered a Monet Glider (order number [redacted]) at a cost with shipping of $175 on 3/29/2013 and was billed for this amount on my debit card on 4/1/2013 (contrary to the stated policy of billing only after shipment). I have not received the product to date nor any response to three certified letters of complain or a small claims complaint filled on Oct. 18th (but not served)

I have received shipment, after a delay of about 6 months, two garden benches I ordered from Tidewater at about the same time as the above mentioned item was ordered.Desired Settlement: I would like to receive the item I ordered at a minimum. To be fully satisfied I would also like to be reimbursed for the $65 I paid to send certified letters and file a claim.

Business

Response:

Dear [redacted],We apologize for the delays and for the inconvenience that they have caused. Your order has been shipped via [redacted] in one package and the tracking number is [redacted]Best regards,Tidewater Workshop Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] This email arrived in my "junk mail" so only now have I seen it. I did receive my item and I am satisfied.

Review: I placed an order for three benches in May and my credit card was charged for the full amount on May 8th 2013

I still have not received my benches and am unsuccessful in getting customer service to call me back.

They say that the cc will not be charged until the benches have shipped. That is a lie!Desired Settlement: If they cannot deliver the benches in 2 weeks, then I want a full refund with interest on my money.

Business

Response:

[redacted]We apologize for the delays and for the inconvenience that they have caused. Your order has been shipped via UPS in three packages and the tracking numbers are [redacted]Best regards,Tidewater Workshop Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Ordered bench, chair and side table on 5/24/12 - [redacted] charged 5/30/12. Placed calls to company on 8/27/12, 10/19/12, 2/14/13, 4/22/13 - each time was told it would be shipped within a week - items have NOT been sent. Left message on 5/20/13 to cancel order and refund payment - NOTHING.Desired Settlement: I have ordered this furniture in the past and had no problems with delivery (and have really liked the furniture) - since it is rather obvious that it never will be delivered this time I would like a refund of my payment. Anything you can do to help would be much appreciated!

Business

Response:

Dear [redacted]

We apologize for the delays and for the inconvenience that they have caused. A full refund of $185 has been issued to your [redacted] card ending in [redacted]

Best regards,

Tidewater Workshop Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.

I am still disappoited at not being able to have the furniture, but feel relieved to having the refund.

Thank you for your help.

Regards,

Review: I ordered a 4' [redacted] bench for $75.00 and (qty. 4) [redacted] Captain's chairs ($75.00 each) for a total of $375.00.

My order # [redacted] was placed online on April 27, 2014.

I have yet to receive my order! I have called to complain at least once per week for the last several weeks. I am always told they are running behind and it should be coming the end of the week. Meanwhile, my credit card was charged already!

7Desired Settlement: I would like my credit card account credited for $375.00. Immediately.

Business

Response:

Dear [redacted],We have issued a full refund of $375 to your [redacted] Card ending in [redacted]. Please let us know if you have any questions. Best regards,Tidewater Workshop Customer Service

Review: Order placed on 9/27/12 for 4 foot Bartram Bench, $75; 4 foot Classic Bench $50; Artisan Pine Serving Tray - free; $38 shipping; $25 discount; Total price $138 billed to my Discover Card. Order [redacted]. I called after 2 months & was told that because of Hurricane Sandy they were having problems with delivery. I understood & said don't worry, I can wait a few more months. Since they were apparently a disaster victim, I did not want to cause more pain. I called back a few months later & was told my order would be deliver soon. A month later I called back again & was given the same story. This occurred one or two more times. Now they do not even respond to my calls or e-mails. I purchased from them over ten years ago & they were a reliable company with a great product. I do not know what happened since then. If they would have explained their circumstances I would be very reasonable but now I am frustrated because they will not even respond to my calls or e-mails.Desired Settlement: I would like to have my order delivered but I would accept a refund. It is a shame a good company has gone bad.

Business

Response:

Dear [redacted]We apologize for the delays and for the inconvenience that they have caused. Your order has shipped via UPS in two packages and the tracking numbers are [redacted] and [redacted]Best regards,Tidewater Workshop Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The merchandise arrived on Tuesday. After months of trying to resolve this problem I am extremely grateful to the Revdex.com of New Jersey for the excellent service you provided.I am amazed at how fast you were able to get my benches sent to me. I give you my sincerest thank you!

Regards,

Review: I placed an order for 3 [redacted] benches A YEAR AGO, LAST MAY, 2014. I was charged for the purchase within a few days on May 28-29, 2014. I have yet to receive my benches as of May 7, 2015. I am a return customer having placed two other orders over the years and always was highly satisfied.

After several calls to Tidewater Workshop's customer service number in April of this year, and having left many non-returned voice messages, I FINALLY got through to a service rep, named [redacted], on April 20. She apologized, and immediately saw that my order # [redacted] for 3 [redacted] benches ($225) had not shipped and she assured me the order would ship that week. I have not of course received them, nor can I get anyone to answer their customer service number again after many attempts. I sent an email to the company CEO, Mr. [redacted] and received a highly unsatisfactory automatic email response.

I would like a resolution to my issue. If Tidewater Workshop is unable to complete my order and send me the benches (my preference) then I would like them to refund my $225. I cannot imagine how a company can operate with such abominable customer service and a business model possibly bordering on fraud. I request resolution from Tidewater Workshop after a year of waiting and having paid for the benches.

[redacted], WI 53217Desired Settlement: I would like confirmation of items shipped, and of course, the items to actually be shipped to me.

Business

Response:

We are very sorry for the problems with this order. The following email regarding reshipment was sent last week to both email addresses that we had on record for this customer which are:[redacted] and [redacted]Dear [redacted],We are writing to let you know that your order has been shipped via [redacted] in two packages and delivery is scheduled for Wednesday. The [redacted] tracking numbers for the packages are [redacted] and [redacted]. Best Regards,Tidewater Workshop Customer Service[redacted]

Review: I ordered 2 benches & 1 package of furniture glides. secured payment with my [redacted] card on Jan 24th 2015. I have not received the product. I have been told numerous times they have had delays. Now they no longer answer their phone, Nor do they return their phone calls. I have not recieved my order. My card was charged the amount of $125.00 on Jan 24 2015. I wan a resolution.Desired Settlement: Full refund to my credit card.

Business

Response:

We spoke with Ms. [redacted] by phone yesterday and she expressed an interest in receiving the order. We followed up yesterday with the following email to her at her email address, [redacted]:Dear [redacted]Thank you for your order for (2) 4' Classic Benches, Furniture Glides and a free Serving Tray. We apologize for the problems with this order and for the inconvenience that they have caused. We are writing to let you know that your order is shipping to you via [redacted] in one package and you can anticipate delivery taking place on Wednesday the 20th or Thursday the 21st. The [redacted] tracking number for the package is [redacted].Best Regards,Tidewater Workshop Customer Service[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have told them however, their practices are unacceptable. the 4 month delay in processing the order, the taking of money immediately, the unresponsiveness of customer service I will not be using them again, nor will I recommend them to anyone else. They need to revamp their organization.

Regards,

Review: On August 7 I ordered a bench for my mom from Tidewater workshop. On August 10, her credit card was charged for the bench. In late September, when the bench had not arrived, I called the company during the business hours when they claim to have operators available to address customer service problems - I called numerous times of the day, numerous days and NEVER was able to talk with a customer service representative. My calls were never returned. My mother did eventually receive a call and was told the bench would be shipped October 7 or 8. It still has not been delivered. I have left more messages and have not yet heard from the company. I thought companies could not legally charge a credit card until the merchandise was actually shipped. Does this constitute fraud? Clearly back in August, they had no intention of shipping a bench on August 10.Desired Settlement: I'd like to have the bench delivered as promised. If my Mom didn't really want this bench, clearly this is a company that no one should do business with...I have read about all of the complaints. I wish I had read about them before I placed the order.

Business

Response:

Dear [redacted]

We apologize for the delays and for the inconvenience that they have caused. This order was shipped via [redacted] in one package and delivered. The [redacted] tracking number for the package is [redacted]

Best regards,

Tidewater Workshop Customer Service

Review: This complaint is regarding an order which was placed with TIDEWATER WORKSHOP on March 19, 2013, and payment for which was paid out by my credit card on the same date. The order was for a [redacted] I have called Tidewater several times, left the requested name, problem, and phone number but nobody ever returns my call. I am disputing this charge with my credit card and I am here reporting TIDEWATER WORKSHOP to the Revdex.com. I am accustomed to VERY LONG waits for products ordered from Tidewater, but their incessant bragging about their customer service, which is the worst of all of the companies from which I online shop, needs to be addressed in the strongest possible terms. I also want to warn other potential customers about this company, as they are bound to experience frustration if they choose to purchase from them. I have purchased numerous items over the years from them, and each time I encounter a 3+ month wait to receive, and an inability to talk directly with any service representative.Desired Settlement: I have paid [redacted] on this charge since March 19, 2013, and some kind of resolution and apology is in order. I also want to warn other potential customers about this company, as they are bound to experience frustration if they choose to purchase from them. I have purchased numerous items over the years from them, and each time I encounter a 3+ month wait to receive, and an inability to talk directly with any service representative.

Business

Response:

Dea[redacted]We apologize for the delays and for the inconvenience that they have caused. Your order has been shipped via [redacted] in one package, tracking number [redacted]Best regards,Tidewater Workshop Customer Service

Review: on 7/7/2013 I ordered a 5' Monet bench and an 18" x 36" table from Tidewater workshop for a goal of 150 dollars. I was changed on by credit card on 7/22/2013 for these products. As of todays date of 11/12/2013 I have yet to receive the merchandise. I have repeatedly left messages asking for a status of my order and have not received any information from the companyDesired Settlement: a refund

Business

Response:

Dear [redacted],We apologize for the delays and for the inconvenience that they have caused. Your order has shipped via [redacted] in one package and the tracking number is [redacted].Best regards,Tidewater Workshop Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have not received the product I ordered. On June 22, 2013 I placed an online order for a [redacted] Order Number: tidewaterworshop[redacted] My credit card was charged the amount of $101.00 which includes shipping. Six weeks ago I called Tidewater Workshop and left a message explaining the non-delivery problem. I followed the phone call with an e-mail. I have not received any response to either the phone call or the e-mail.Desired Settlement: A response form Tidewater Workshop that order is under way.

Business

Response:

Dear [redacted]

We apologize for the delays and for the inconvenience that they have caused. Your order has been shipped via UPS in one package and it is scheduled for delivery on Wednesday or Thursday.

Best regards,

Tidewater Workshop Customer Service

Business

Response:

Dear [redacted]

We apologize for the delays and for the inconvenience that they have caused. Your order has been shipped via UPS in one package and it is scheduled for delivery on Wednesday or Thursday.

Best regards,

Tidewater Workshop Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution, pending delivery of the product, is satisfactory to me.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution, pending delivery of the product, is satisfactory to me.

Regards,

Review: I ordered several items and was charged for those items and as of today 8/3/2013 I have not received the items. Below is a copy of the receipt:

Thank you for your order!

Please note, the published shipping rates apply to

orders shipping to addresses in the 48 contiguous United

States only. If you have placed an order shipping to [redacted] or another destination outside of the 48 contiguous states,

a customer service representative

will contact you to discuss actual shipping and handling charges. Items

are grouped into as few shipments as possible, so backordered

items may affect overall order shipping time.

If you have any questions, our customer service department

can be reached toll-free Monday through Friday, 8:30AM - 4:30PM

Eastern Time at [redacted].

Thank you!

Tidewater Workshop [redacted] You can always see your order by going to [redacted] EST 2013 [redacted] EmailOptIn yes

Via Ground - Please provide street address.

Payment Visa

Name Code Qty Each Options

------------------------------------------------------------[redacted] 175.00

Subtotal 535.00

Shipping 75.00

Tax 0.00

Total 610.00Desired Settlement: I have called the company multiple times and twice they called back and said the items were shipped however, they were never received. I would either like the items that I ordered or a refund.

Business

Response:

Dear [redacted]We apologize for the delays and for the inconvenience that they have caused. Your order has been shipped [redacted] in 5 packages and the tracking numbers are [redacted] and [redacted]Best regards,Tidewater Workshop Customer Service

Review: I ordered 2 high top captains chairs on 6/23/14 and 1 high top table on 6/30/14. My credit card purchases were posted on 6/24/14 for $245 for the chairs and on 7/1/14 for $150 for the table. I have not received the products yet. This company has violated its policy by charging for ordered items before they are shipped. I placed a call to customer service on 8/15/14 inquiring about my ordered items and after a brief time on hold with customer service they said the items will ship out that week. Now it is 8/29/14 and I have not received the items. I called customer service today 8/29/14 and got a recording to leave a message. I left a message requesting a full refund to my credit card. The table should have shipped in 4-6 weeks and chairs in 2-3 weeks as stated on their website.Desired Settlement: Full payment for items ordered and not delivered in amount of $395.

Business

Response:

Dear [redacted],We just received your correspondence through the Revdex.com (dated 9/3) but, according to [redacted], delivery of your order has taken place. The shipment contained three packages and the [redacted] tracking numbers for the packages are [redacted], [redacted] and 1[redacted].Best regards,Tidewater Workshop Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I just received the merchandise via [redacted]. The material and workmanship are of poor quality. Not satisfied but will keep product-not worth all the aggravation.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,