Dry Zone installation not working and service very shoddy
In june of we paid $4,plus for a dry zone in our crawl spaceIt was never done properly and when we get a heavy rain there is lots of water on the plasticOrkin was supposed to put in two sump pumps to help solve that problem, but only one was put in and it was not installed properly as we have had to have them out numerous time to fix the problem and/or replace the sump pumpAfter a recent rain there is a small lake in the crawl space and their sump pump is not working againWe pay $a year for maintenance which doesn't seem to get done
***
***
I was provided an unsatisfactory service and was told it was done incorrectlyI pointed out the flaws and was lied to numerous times and it took me talking to the EPA to actually get anything doneOnce I pointed out that they performed the service wrong and showed the label sent to me by the EPA the mood changed and finally got them to do the service over in areasI was told that the product did not need to be trenched along my house and they even admitted that in most houses they treat for termites, they don't trenchThe label for Termidor SC specifically says that the applicator MUST trench or trench and rodThe product CANNOT only be trenched and it is actually illegal to go against the label, this coming straight from the EPAI just got my bill in the mail for the treatment and surprise surprise, they still want to charge me the full for the service when I had to take off work to babysit them to do the service over because THEIR employees couldn't do it correctly
Produ
The company promised pest controlThey became the pest in my homeThe technician showed up late, never showed caused inconvenience at my homeThey never delivered what they promised and I have repeatedly told them to stop calling for collection as they won't get another dime from me
Product_Or_Service: Pest control
Business fails to follow up with me when they say they will in seven days I have called and spoke to the manager and the cooperate boss
They have come out and since the beginning initial visit they knew the problem with roaches was a large infestation and they had to come out two or three days the first week or so then aparently just assumed I knew that monthly appointments would begin which is fine however everytime they have been here its been a different person for one and second of all they always say they will follow up in to days which would have been on the 7th approximately and have not done that thus farI told them before I understand maybe you cant come in the days but asked that they at least phone me to let me know of changed follow up dateI expressed this end of September with the Augusta Branch manager named *** and he then sent his boss *** out the next day and he was suppose to get back to me within days and I havent received one phone call or messa
Left Orkin for over billing me years ago called corporate years ago was resolved now they have a collection company trying to collect been over year
was billed for a service in which I didn't receive something like or years agoCalled the office spoke to manager who was rude and unprofessional( owners son I believe) told him never to come backCalled corporate and had the bill resolved and ended my business with themNow years later I'm getting collection callsI have reached out to Orkin corporate but I feel this is not an ethical practice that should be forgivenThis is fraudulent in all aspects
I requested service from Orkin and a representative named *** came out to my address He evaluated the situation and said he needed to send out ano
I requested service from Orkin and a representative named *** came out to my address He evaluated the situation and said he needed to send out another team to assess the situation He stayed for minutes charged me $and scheduled someone to come out the next day, and they never showed upThen when I called Monday they sent someone else out, *** was his nameThen we never heard from Orkin again until my wife called and got a hold of *** in the officeShe is the one who I left a voicemail for last Monday afternoon when *** left and never received a call back*** cave my wife her direct line and said she'd get back with us, we have since called and left her messages on her direct line and never heard back from herWe just want a refund for the $we spent*** had told us that if we canted to cancel service and
I am the property manager for Colonial Park TownhomesWe have used Orkin pest since we took over this property and the roaches and roach complaints are way worseWhen taking over this property the issue was not as bad as it have become
We pay Orkin almost $a week for weekly spray that is not making a differenceA resolution is needed or we have just wasted money and time for our tenants
Some tenants never had roaches and now have them for what reason when they are not nasty tenantsWe inspect our units with Orkin Weekly and the tenants are no nasty tenantsWe no longer have the orkin guy that quit orkin and now have a new orkin guyThe change is fine however we are being told the units a week he would not be able to handleHowever the main concern is how we are going to rectify the issue of the infestation we have paid numerous dollars to assist tenants and now the issue is worse then we had when we started with getting the orkin spray
Please resolve
I paid for a service for Termite prevention and annual inspection and service has not been performed even after numerous calls
I had termite traps installed around my house by Orkin back in May I paid for the installation and also for years of additional monitoringThe bait trap installation was $and the years of additional monitoring was $plus taxWe were told that Orkin would be back in months for a follow-upNo one ever showed upWe called at least or times and spoke to the regular Orkin serviceman about the issueHe said he would have someone from the office call usNo one ever calledFinally the woman that "sold" us the termite prevention traps came out on April 17,She inspected the basement and said there was no termitesHowever when I asked about checking the termite traps themselves she said she does not do that and she does not carry the termite bait so it would be useless for her to check themShe said that she would check to s
I signed a Termite contract with Orkin in July and paid approxto begin the contractI had my house inspected for termites and found evidence of themThe house was spot treated in areas involvedUpon subsequent inspection the house needed retreatment in the same areasThis was done again yet the problem continuedAt the last inspection a few weeks ago I was told that I should probably quottentquot or fumigate the entire houseAt that time I was also told that my quotContractquot didn39t cover that treatmentI explained to the tech Eleana that I was not told when I signed the contractThe message was relayed to her boss *** who responded that it was in my contractAt signing a rep came for me to sign and waited for my signaturesAs in any contract there are pages of fine print and the Orkin rep is there get the signature and leaveSince there is not enough time to read the fine print in that situation I think to disclose what is and isn
Account_Number:
On 9/22/18, we met with Al, an inspector with the Butler, WI branch to have our home evaluated for any openings that could allow mice to enterOn that day, he gave us two options:
Option 1: exterior exclusion which would cost $867, however, they would not be able to do anything about the part of the house that was covered by our patio in the backyardOption 2: exterior exclusion AND removal of insulation in the basement to clean out any mice feces and seal any openings from the outside and insideThis combined service "will cost you a little more, $1120."
Without hesitation because we wanted peace of mind, we went with the second option
On 10/12, Orkin shows up a few hours AFTER what Al originally had us scheduled for without any call--my husband took off work to be home for this serviceMy husband signs for the work order that totals $after they are done I check my credit card and it is charged for the $as agreed upon
10/16, Orkin sends me a bill for a treatmen
I was an Orkin customer since August of and was initially very happy with the services provided As of August of our regular Orkin man, Jason, was relocated to a different area within Albuquerque and we began being serviced by ** ** was polite and friendly and preformed the services on September 13, After he had left we spent extensive time in our back yard doing yard work and were surprised to see that there were still a lot of ants still living We waited a couple of weeks and the Ants were becoming more numerous, we also began to see spiders and cockroaches inside of our home and garage We contacted ** directly for a respray of the outside of our home and again friendly and polite he sprayed the exteriorThe Ant problem continued to get worse and we began to see more spiders and cockroaches inside our home and garage We were going to dispute the payment of the services with the company directly but instead opted to part ways On November 8, around 2:
Around April 13, 2018, I went to the Orkin Pest Control Office and talked to ***, Service Manager, about a field mice problem in our backyardMr.*** told me that an inspector would contact meThe inspector, Mr*** ***, came out to our house the same day, inspected the inside of the house and the garage, not the backyard, and said that he would send somebody to set traps in the backyard and the garageWhile mentioning this, he had me sign a number of blank IPod, or a similar device, screen without explaining what I was signing, including a permission for an continuing automatic monthly credit card chargeI never received a copy of any of the "documents" I signed on that blank screen
An Orkin employee came out twice to set the trapsSince not knowing what I signed and what the contracts, I never saw, entailed, I want to cancel the undisclosed contracts with Orkin
On March 20th, I contracted Trutech to remove a squirrel from my attic I was charged $2,332.79, which I feel is highly overcharged for the services rendered I have spoken to them several times about my bill I asked for an itemized bill as to the cost of materials and labor They refused to give me that information, just said they used commercial grade products, and that I had to pay the entire billI was charged $for the initial inspection which took approximately minutes But, I agreed to this upfront So, that was basically just to say: yes, I have a squirrel in my atticI was charged $1,for exclusion This included the main entry point, eave returns, ft of trim gap and some assorted Brick gaps and foundation gaps, and putting screen over two gable ventsWhat they did was put up a piece of tin over the hole, I've only seen eave returns that have some kind of foam on them and he was on my roof, so I can safely assume he did something up there, thou
I contracted via my home owners association for bee removalWE paid them in full for the services but the bees never went awayI keep calling Orkin asking for assistanceThey sent someone to check out the bee issue but they never followed up with meI have called almost everyday since the follow up visit (almost weeks)Every time I call I'm promised a call backI was in communication with the Manger *** or*** early one but I haven't had anyone call me for over weeks
Account_Number: ***
They charged my card on an incorrect day, and they did not provide service
I received an email reminding me my service date was coming up soonI responded asking to cancel my serviceThey informed me that I needed to provide days notice and this could be my final service if I desiredI agreed to have this as my final service, but requested to have my payment postponed until November 11thThey agreed to hold off on charging my card until November 11th, however, they still charged my card on November 2ndThey asked what date the tech could come to provide serviceI stated he could come November 4th to provide serviceI never received a response and kept my schedule clear to remain at home the entire day, but they never cameI then emailed them again stating how disappointed I was in the disrespect they were showing me in charging my card incorrectly and then not showing up on the date I provided them as requested and now no communication from themI've now paid for service
I signed up for this service on 11/21/to get rid of the wasps and bees that kept getting into the houseBefore signing up *** assured us of the day money back guarantee if the bugs come back so I was comfortable signing up knowing this informationI paid $for the them to kill all the bugs and get rid of the wasps nest around the house and bugs*** came out sprayed the house down and assured us they shouldn't come backNot even days later another more bees are flying around the house all of sudden spiders popping up around the houseI called Orkin again 11/to have someone come out again kill the bugsThey sent *** out again and he said he doesn't know where they are coming from and sprayed againThen days later I saw more spiders and a yellow jacketI called and spoke with *** on 11/and told them the issue I was having and she offered to send *** out againI told her at this point I would like my money back because the pests keep coming back I feel l
With regards to Orkin's billing procedureI have used their services since and never changed the type or amount of service I've recievedHowever my prices have gone up several times since starting their serviceAfter speaking to their operator regarding this I was informed that there computers automatically generate who gets a price increase and who doesn'tShe informed me that they have no control over itAs a consumer I feel that this isnt rightTo have their prices increase over time is understandable if it were clear across the board but to have a computer pick and choose who gets increased and who doesn't is a scamI have now cancelled my account and will no longer do business with themHowever as a member of the public I would like other consumers to know so they can protect themselves from being price gouged in the future
Product_Or_Service: Spray for pests inside/outside residence
Orkin installed smart vents in my crawl space and replaced the crawl space door with a fiberglass coveringThe door on the covering and into the crawl space is too smallAnyone larger than would not be able to fit into itIf I had an emergency under there it is doubtful that any large sized equipment would be able to fit in the opening
I am requesting Orkin to put on a larger door or take off the fiberglass covering and put the original door back on
Product_Or_Service: Smart vents, crawl space door replacement
Account_Number: ***
Bad service practices and failure to correct issues
We had a problem with our service manager coming by without a scheduled timeHe sprayed outside the house but not on the inside where we had an issue with pests
I spoke with the sales manager to discontinue the serviceMy point was "Why should I pay you $more each quarter than I paid Arrow Exterminators to get the same results?" He told me if we stayed with them he's make sure the service manager scheduled his visits and only charge me $each timeI agreed to continue service
Our service manager, called my wife and set up an appointment and did his job correctlyThe following week we received a bill for the service in the mailI was out of town on business but sent in a check the following week
A week after mailing in the check, our service manager called my wife to say payment had not been received for the serviceI called the branch office and was told the same, so I gave my credit card for payment think
Filed claim against Orkin's satisfaction gaurantee to get refund Business will not respond to messages or answer phoneStill say I owe them
I have been an Orkin customer for over a year and have had numerous issues with them since day one The main issue is I still have pest problems and no one answer their phone or returns calls I have escalated to the corporate branch several times and that is the only time I ever get a response Recently I called in to report an issue with me latest visit and no one returned my call again This time I'd had enough so I decided to cancel and go with another company I got through to a different local branch, because this branch wouldn't answer and I told them I wanted to cancel and the charge from the most recent visit waived under the Orkin Gaurantee I was assured that she would let the manager *** *** know and he would give me a call he did not and just the other day I received another collection notice This time, I called th
Dry Zone installation not working and service very shoddy
In june of we paid $4,plus for a dry zone in our crawl spaceIt was never done properly and when we get a heavy rain there is lots of water on the plasticOrkin was supposed to put in two sump pumps to help solve that problem, but only one was put in and it was not installed properly as we have had to have them out numerous time to fix the problem and/or replace the sump pumpAfter a recent rain there is a small lake in the crawl space and their sump pump is not working againWe pay $a year for maintenance which doesn't seem to get done
***
***
I was provided an unsatisfactory service and was told it was done incorrectlyI pointed out the flaws and was lied to numerous times and it took me talking to the EPA to actually get anything doneOnce I pointed out that they performed the service wrong and showed the label sent to me by the EPA the mood changed and finally got them to do the service over in areasI was told that the product did not need to be trenched along my house and they even admitted that in most houses they treat for termites, they don't trenchThe label for Termidor SC specifically says that the applicator MUST trench or trench and rodThe product CANNOT only be trenched and it is actually illegal to go against the label, this coming straight from the EPAI just got my bill in the mail for the treatment and surprise surprise, they still want to charge me the full for the service when I had to take off work to babysit them to do the service over because THEIR employees couldn't do it correctly
Produ
The company promised pest controlThey became the pest in my homeThe technician showed up late, never showed caused inconvenience at my homeThey never delivered what they promised and I have repeatedly told them to stop calling for collection as they won't get another dime from me
Product_Or_Service: Pest control
Business fails to follow up with me when they say they will in seven days I have called and spoke to the manager and the cooperate boss
They have come out and since the beginning initial visit they knew the problem with roaches was a large infestation and they had to come out two or three days the first week or so then aparently just assumed I knew that monthly appointments would begin which is fine however everytime they have been here its been a different person for one and second of all they always say they will follow up in to days which would have been on the 7th approximately and have not done that thus farI told them before I understand maybe you cant come in the days but asked that they at least phone me to let me know of changed follow up dateI expressed this end of September with the Augusta Branch manager named *** and he then sent his boss *** out the next day and he was suppose to get back to me within days and I havent received one phone call or messa
Left Orkin for over billing me years ago called corporate years ago was resolved now they have a collection company trying to collect been over year
was billed for a service in which I didn't receive something like or years agoCalled the office spoke to manager who was rude and unprofessional( owners son I believe) told him never to come backCalled corporate and had the bill resolved and ended my business with themNow years later I'm getting collection callsI have reached out to Orkin corporate but I feel this is not an ethical practice that should be forgivenThis is fraudulent in all aspects
I requested service from Orkin and a representative named *** came out to my address He evaluated the situation and said he needed to send out ano
I requested service from Orkin and a representative named *** came out to my address He evaluated the situation and said he needed to send out another team to assess the situation He stayed for minutes charged me $and scheduled someone to come out the next day, and they never showed upThen when I called Monday they sent someone else out, *** was his nameThen we never heard from Orkin again until my wife called and got a hold of *** in the officeShe is the one who I left a voicemail for last Monday afternoon when *** left and never received a call back*** cave my wife her direct line and said she'd get back with us, we have since called and left her messages on her direct line and never heard back from herWe just want a refund for the $we spent*** had told us that if we canted to cancel service and
I am the property manager for Colonial Park TownhomesWe have used Orkin pest since we took over this property and the roaches and roach complaints are way worseWhen taking over this property the issue was not as bad as it have become
We pay Orkin almost $a week for weekly spray that is not making a differenceA resolution is needed or we have just wasted money and time for our tenants
Some tenants never had roaches and now have them for what reason when they are not nasty tenantsWe inspect our units with Orkin Weekly and the tenants are no nasty tenantsWe no longer have the orkin guy that quit orkin and now have a new orkin guyThe change is fine however we are being told the units a week he would not be able to handleHowever the main concern is how we are going to rectify the issue of the infestation we have paid numerous dollars to assist tenants and now the issue is worse then we had when we started with getting the orkin spray
Please resolve
I paid for a service for Termite prevention and annual inspection and service has not been performed even after numerous calls
I had termite traps installed around my house by Orkin back in May I paid for the installation and also for years of additional monitoringThe bait trap installation was $and the years of additional monitoring was $plus taxWe were told that Orkin would be back in months for a follow-upNo one ever showed upWe called at least or times and spoke to the regular Orkin serviceman about the issueHe said he would have someone from the office call usNo one ever calledFinally the woman that "sold" us the termite prevention traps came out on April 17,She inspected the basement and said there was no termitesHowever when I asked about checking the termite traps themselves she said she does not do that and she does not carry the termite bait so it would be useless for her to check themShe said that she would check to s
I signed a Termite contract with Orkin in July and paid approxto begin the contractI had my house inspected for termites and found evidence of themThe house was spot treated in areas involvedUpon subsequent inspection the house needed retreatment in the same areasThis was done again yet the problem continuedAt the last inspection a few weeks ago I was told that I should probably quottentquot or fumigate the entire houseAt that time I was also told that my quotContractquot didn39t cover that treatmentI explained to the tech Eleana that I was not told when I signed the contractThe message was relayed to her boss *** who responded that it was in my contractAt signing a rep came for me to sign and waited for my signaturesAs in any contract there are pages of fine print and the Orkin rep is there get the signature and leaveSince there is not enough time to read the fine print in that situation I think to disclose what is and isn
Account_Number:
On 9/22/18, we met with Al, an inspector with the Butler, WI branch to have our home evaluated for any openings that could allow mice to enterOn that day, he gave us two options:
Option 1: exterior exclusion which would cost $867, however, they would not be able to do anything about the part of the house that was covered by our patio in the backyardOption 2: exterior exclusion AND removal of insulation in the basement to clean out any mice feces and seal any openings from the outside and insideThis combined service "will cost you a little more, $1120."
Without hesitation because we wanted peace of mind, we went with the second option
On 10/12, Orkin shows up a few hours AFTER what Al originally had us scheduled for without any call--my husband took off work to be home for this serviceMy husband signs for the work order that totals $after they are done I check my credit card and it is charged for the $as agreed upon
10/16, Orkin sends me a bill for a treatmen
I was an Orkin customer since August of and was initially very happy with the services provided As of August of our regular Orkin man, Jason, was relocated to a different area within Albuquerque and we began being serviced by ** ** was polite and friendly and preformed the services on September 13, After he had left we spent extensive time in our back yard doing yard work and were surprised to see that there were still a lot of ants still living We waited a couple of weeks and the Ants were becoming more numerous, we also began to see spiders and cockroaches inside of our home and garage We contacted ** directly for a respray of the outside of our home and again friendly and polite he sprayed the exteriorThe Ant problem continued to get worse and we began to see more spiders and cockroaches inside our home and garage We were going to dispute the payment of the services with the company directly but instead opted to part ways On November 8, around 2:
Around April 13, 2018, I went to the Orkin Pest Control Office and talked to ***, Service Manager, about a field mice problem in our backyardMr.*** told me that an inspector would contact meThe inspector, Mr*** ***, came out to our house the same day, inspected the inside of the house and the garage, not the backyard, and said that he would send somebody to set traps in the backyard and the garageWhile mentioning this, he had me sign a number of blank IPod, or a similar device, screen without explaining what I was signing, including a permission for an continuing automatic monthly credit card chargeI never received a copy of any of the "documents" I signed on that blank screen
An Orkin employee came out twice to set the trapsSince not knowing what I signed and what the contracts, I never saw, entailed, I want to cancel the undisclosed contracts with Orkin
On March 20th, I contracted Trutech to remove a squirrel from my attic I was charged $2,332.79, which I feel is highly overcharged for the services rendered I have spoken to them several times about my bill I asked for an itemized bill as to the cost of materials and labor They refused to give me that information, just said they used commercial grade products, and that I had to pay the entire billI was charged $for the initial inspection which took approximately minutes But, I agreed to this upfront So, that was basically just to say: yes, I have a squirrel in my atticI was charged $1,for exclusion This included the main entry point, eave returns, ft of trim gap and some assorted Brick gaps and foundation gaps, and putting screen over two gable ventsWhat they did was put up a piece of tin over the hole, I've only seen eave returns that have some kind of foam on them and he was on my roof, so I can safely assume he did something up there, thou
I contracted via my home owners association for bee removalWE paid them in full for the services but the bees never went awayI keep calling Orkin asking for assistanceThey sent someone to check out the bee issue but they never followed up with meI have called almost everyday since the follow up visit (almost weeks)Every time I call I'm promised a call backI was in communication with the Manger *** or*** early one but I haven't had anyone call me for over weeks
Account_Number: ***
They charged my card on an incorrect day, and they did not provide service
I received an email reminding me my service date was coming up soonI responded asking to cancel my serviceThey informed me that I needed to provide days notice and this could be my final service if I desiredI agreed to have this as my final service, but requested to have my payment postponed until November 11thThey agreed to hold off on charging my card until November 11th, however, they still charged my card on November 2ndThey asked what date the tech could come to provide serviceI stated he could come November 4th to provide serviceI never received a response and kept my schedule clear to remain at home the entire day, but they never cameI then emailed them again stating how disappointed I was in the disrespect they were showing me in charging my card incorrectly and then not showing up on the date I provided them as requested and now no communication from themI've now paid for service
I signed up for this service on 11/21/to get rid of the wasps and bees that kept getting into the houseBefore signing up *** assured us of the day money back guarantee if the bugs come back so I was comfortable signing up knowing this informationI paid $for the them to kill all the bugs and get rid of the wasps nest around the house and bugs*** came out sprayed the house down and assured us they shouldn't come backNot even days later another more bees are flying around the house all of sudden spiders popping up around the houseI called Orkin again 11/to have someone come out again kill the bugsThey sent *** out again and he said he doesn't know where they are coming from and sprayed againThen days later I saw more spiders and a yellow jacketI called and spoke with *** on 11/and told them the issue I was having and she offered to send *** out againI told her at this point I would like my money back because the pests keep coming back I feel l
With regards to Orkin's billing procedureI have used their services since and never changed the type or amount of service I've recievedHowever my prices have gone up several times since starting their serviceAfter speaking to their operator regarding this I was informed that there computers automatically generate who gets a price increase and who doesn'tShe informed me that they have no control over itAs a consumer I feel that this isnt rightTo have their prices increase over time is understandable if it were clear across the board but to have a computer pick and choose who gets increased and who doesn't is a scamI have now cancelled my account and will no longer do business with themHowever as a member of the public I would like other consumers to know so they can protect themselves from being price gouged in the future
Product_Or_Service: Spray for pests inside/outside residence
Orkin installed smart vents in my crawl space and replaced the crawl space door with a fiberglass coveringThe door on the covering and into the crawl space is too smallAnyone larger than would not be able to fit into itIf I had an emergency under there it is doubtful that any large sized equipment would be able to fit in the opening
I am requesting Orkin to put on a larger door or take off the fiberglass covering and put the original door back on
Product_Or_Service: Smart vents, crawl space door replacement
Account_Number: ***
Bad service practices and failure to correct issues
We had a problem with our service manager coming by without a scheduled timeHe sprayed outside the house but not on the inside where we had an issue with pests
I spoke with the sales manager to discontinue the serviceMy point was "Why should I pay you $more each quarter than I paid Arrow Exterminators to get the same results?" He told me if we stayed with them he's make sure the service manager scheduled his visits and only charge me $each timeI agreed to continue service
Our service manager, called my wife and set up an appointment and did his job correctlyThe following week we received a bill for the service in the mailI was out of town on business but sent in a check the following week
A week after mailing in the check, our service manager called my wife to say payment had not been received for the serviceI called the branch office and was told the same, so I gave my credit card for payment think
Filed claim against Orkin's satisfaction gaurantee to get refund Business will not respond to messages or answer phoneStill say I owe them
I have been an Orkin customer for over a year and have had numerous issues with them since day one The main issue is I still have pest problems and no one answer their phone or returns calls I have escalated to the corporate branch several times and that is the only time I ever get a response Recently I called in to report an issue with me latest visit and no one returned my call again This time I'd had enough so I decided to cancel and go with another company I got through to a different local branch, because this branch wouldn't answer and I told them I wanted to cancel and the charge from the most recent visit waived under the Orkin Gaurantee I was assured that she would let the manager *** *** know and he would give me a call he did not and just the other day I received another collection notice This time, I called th