On March 12, 2018, I have asked for Orkins to come to my residence and do a pest control assessment of the houseUpon the assessment, the Orkins assessor was not able to locate anything at my residence but recommended to treat the residence regardlessThe amount of the treatment was $1,455, which included treatments in total: pesticides treatments and thermal treatmentThe treatment was recommended because the rash on my legs may have been similar to a reaction that a person who would be bitten by bed bugs, although again, Orkins, nor other Pest Control providers were able to find any bugs or evidence that I had a pest issue at my homeThe 1st treatment was set up for the same day March 12, with the Pesticides treatment, the second treatment was scheduled for March 19th and the third treatment was scheduled for March 28th
On March 13th, I went to a doctor to get an understanding of what is happening with my legs and the rashI was immediately diagnosed with the Poiso
I was guaranteed I would not have roaches if I continued my service it has been over months the service manager lied to me and told be get a lawyer
I was promised over and over they would get rid of my roachesThe managed when he came to my house tole me in person their whole program has changedThe did not do the right things to fix my problemHe missed me on one ocasion and used that as a feeble excuse not to make good on their warranty
Issues with settling final bill
After years of being a customer of Trutech Wildlife service I can no longer accept the continued declining service that I had received My bill for 4/is the last service charge and remains unpaid because of the dissatisfactory service I have received I have tried to make contact with the management Brandon Morgan, who regularly failed to return my calls previously, and have yet to hear from his senior manager *** to discuss crediting this final bill I have made calls to billing and have yet to receive a call
When we initially called the Orkin number for an appointment, my husband was told someone would call us back with an estimate and an appointmentNo one calledWe had a flea issueWe waited a few days and then I called myself to make an appointmentOnce again, I was told by the representative that someone would reach out to meWell, when you have a flea problem, it is hard to waitSo I called back later that day and got yet another representative on the phone who told me that no one should have told me they would call backShe issued me a quote and gave me the date I was looking for and a hour window when the tech would arrive that dayThe day came and the window of time (between 8a-10a) came and went with no tech, and no phone call about a delayAt 10:30a I phoned the local number I was given and the representative told me that there was a "scheduling problem" and that the tech wouldn't be able to come out until between 2p-4pI was upset, but accepted the time she had given
This was our 4th payment to get rid of bed bugsWe still have themTwo weeks after treatment we had bugsThey did not honor their warranty
Four treatments and over $spentStill got the bed bugsTwo weeks after the last treatment we had bugs Three weeks after they came and inspected, they announced they were washing their hands of us and would not be backWonder how many other senior citizens are being ripped off? The representative is ***
We hired Orkin in April for a Bed Bug issue which cost over $We were assured our problem would be taken care ofWell we are months out and active bed bugs are still being foundIf they do not know whT the hell they are doing give me a partial refundEvery time they come I have to rip my beds apart and wash everything up and put the beds back togetherPlus the chemicals the keep spaying that doing to the bugs is probably killing usDo not use these jokers!
Product_Or_Service: April
I continue to be harassed by Orkin & they have failed to stop regardless of the fact that I have contacted them on several occasions to stop contacting me.My complaint is specific to harassment, unfair & deceptive practice & failure to process my request timely, accurately & honestly.In August 2017,I called their main headquarters for service.I had specifically told them I was only interested in killing the fleas in my home.I clearly indicated many times that I had no other pests aside from waterbugs (due to the rainy period).And that no other type of remediation was needed except for fleas.After spending more than min on the phone asking questions and them re-confirming that the service they would provide was for fleas they quoted me a price.The day the Orkin guy came, 8/26/17, he told me that the quote provided was incorrect and the true price for flea remediation was at least double what was quotedBased on the discussion, they have been doing this to several others.They purpose
In we paid $ 5,to Orkin for Subterranean Wood Infesting and Termite services that included putting plastic all over our crawling space and installing monitor for the moister and temperature control in the crowing space Now that monitor does not transmit information from crawling space and Orkin says that they are not responsible for fixing the monitor and we have to contact the manufacture of which we had no any information Orkin systematically bills for services that are provided extremely poorly or not at all Few years later Orkin tried to charge us another $ 2,for installation for a dehumidifier that we bought ourselves for $
Product_Or_Service: 10-06-
Order_Number:***
I am writing this compliant against Hometeam Pest Defense, one of your employees and the manager in your Lake Worth, FL officeThis company is suppose prides on it's reputation for being known as a company who is committed to providing consumer satisfaction and ensuring consumer needs are met at all timeThus, I am very disappointed that the individual who wear their uniform and drive their company's car lacks respect and integrityI contacted the Lake Worth office today to complain about one of your employees who is currently parking their car on my property therefore he is trespassing after being evictedThis employee has been very hostile towards me and has refused to leave my property after he has been evicted and continues to park your company car on my propertyWhen I called the Lake Worth office the manager would not speak to me and had the administrative assistant brush me off while this employee continues to park on my propertyMy concerns were not addressed nor was the
I requested a service call to deal with a potential rodent issue
I explained on the phone that the technician might have to access the roof of the house
The technician that came was an elderly woman who clearly would not have the capacity to inspect the roof
She came into my home & seemed more interested with interacting with my dog than even attempting to deal with the issue
It took her more time to write up the invoice than the time she spent inspecting my home
It was clear she was neither physically able or had the knowledge to address the issue
The company charged me for the call, $+ tax, a total of $which is unfairI contacted their office the same day of the service call, 06OCT17, and explained my concernThey said they would look into & most likely not charge meHowever, when checking my Visa stmt they had charged me
I contacted Visa & they suggested to try to resolve the disputeContacted the Company on 06NOV& again on 08NOV& left message
I had Orkin to come out to treat a mouse problemI was unsatisfied with their services so the following day I cancelledI called to get my money back because I was disappointed and they stated that they would not give me my money backThey stated that I didn't give them a chance but why would I continue with services if I'm unsatisfied? I would just like my money backTheir guarantee states that if I'm not satisfied in days that I get my money backWell it was only one day, so I feel I am entitled to my money backThank you
Account_Number: ***
I cancelled service two months ago and am still receiving phone calls from this office saying to contact them "regarding my account"I paid my balance after last service over the summer, but still got another bill for future serviceI emailed, called, wrote to company through their website, and Twitter to make it clear that I no longer want the serviceI just want to be left alone
Due to having an an issue with ants I had orkin come out and spray they signed me up for a one-year contract but he said I could cancel itA few days later I noticed that we still had an ant problem so I called them because they said that if the ants did not go away they would come and spray againWell I called and was told somebody would call me back the next day but nobody didI called again and this time I called the guy that came out and did my service and he said he would come back and spray the next week but he never didTried calling again to no availNow I'm being charged for them supposedly coming out and spraying outside even though they did not leave a note and I told them that I wasn't satisfied with the first time around and that I don't want to keep paying for their service so cancel my contract and she says there's no way out of the contract period even though I was told by the guy who came out that I could cancel it anytimeSo they are charging me when their servi
My wife and I decided to terminate our contract with Orkin We called on the telephone to advise them of such At the time of the call, we had an outstanding bill The lady at the Orkin office asked if we wanted the last service call I asked if this call was already included in the bill She said it had already been calculated into what we owe
My wife and I decided to accept the last service call since it had already been billed
Immediately following the phone call, we issued a check to Orkin to pay off the remaining balance
The service man came and provided the last service A few weeks later, we received a bill with a charge for that last service We made contact with the local office The office staff denied making the claim that the last service had already been billed
I filed a complaint through the Orkin website, through their complaints form I did not receive a response
Product_Or_Service: Pest Control
Account_Number: ***
After poor service with Orkin I terminated my contractOrkin now still sending me bills for serviceafter many calls too their office the bills still keep coming
Product_Or_Service: pest controll
Account_Number: ***
Refund my payments or provide me with a signed receipt of inspection in my signature
In I paid for termite services and for pest control
As part of the termite services you claimed you would inspect my home
After wasting several weekends (because you alwaus claimed to need me home for an inspection) and being blown off for the proper inpsection, your managers frustrated me in every phone call I placed through the end of the year, and I still have not had it inspected
Now I formaly request a full refund of all payments I payed you from Again
Your corporate structure seems to only want to take my money and not provide me with the services I PAID FOR
I am extremely dissatisfied
***
***
***
***
Orkin is one of the worst companies I have ever dealt withI have major complaints about their service, contract, and billingWe had the company come to our residential property to deal with an ant issueThey charged us $and the technician spent a total minutes in our house and did practically nothingNeedless to say, the ant problem only got worseI scheduled a follow up visit a week later, and the technician stood me upI then scheduled two other follow up visits, and they stood me up two other times (three in total)I then called to cancel my contractThe company said they would cancel it, but then charged my credit card $a week laterI called them to ask for a refundI also asked them to provide a cancellation confirmation letter, but they said they don't provide that type of thing (which seems completely illegal)I just received another letter from them indicating that I owe them an additional $90! I would like the company to provide me with a written cancella
Am being billed for services I did not authorize I had fleas in my apartment and had it sprayed I was told that I had a contract for more spraying that was not needed They sprayed outside the apartment building where there were no fleas in the first place and now they're billing me for this They did this because they could not get into the apartment because I was at work
I did not authorize spraying outside the apartment building I should not be billed for this I called and told them I no longer needed their service before they came out
I cancelled my service and Orkin provided a service on 7/27/without my permission ans charged my credit card
I need a refundorkin charged my card after I cancelled my service
Rodent infestation ( rat or mouse) in my home despite having Orkin for the past years
I have had orkin since Dec 2012, originally hired them when I purchased my homeThey would come and do pest services, including spraying for bugs every quarter About year ago, I would hear a scratching noise in a old floor furnace that was no longer utilized, I thought there may be a rodent living in it, called them out, they set trap, caught the mouse and suggested I have the floor furnace removed and that was it They never made any additional recommendationsI hired a handyman to replace some of the crawl space screens because I thought that was likely the location they had come in, there were also some cable wires extending from under the house through vents he sprayed a foam sealant and I thought all was well Towards the beginning of this year, I noticed some of the crawl space vents again had holes, I called Orkin back, had them put traps under the house and went with a different c
On March 12, 2018, I have asked for Orkins to come to my residence and do a pest control assessment of the houseUpon the assessment, the Orkins assessor was not able to locate anything at my residence but recommended to treat the residence regardlessThe amount of the treatment was $1,455, which included treatments in total: pesticides treatments and thermal treatmentThe treatment was recommended because the rash on my legs may have been similar to a reaction that a person who would be bitten by bed bugs, although again, Orkins, nor other Pest Control providers were able to find any bugs or evidence that I had a pest issue at my homeThe 1st treatment was set up for the same day March 12, with the Pesticides treatment, the second treatment was scheduled for March 19th and the third treatment was scheduled for March 28th
On March 13th, I went to a doctor to get an understanding of what is happening with my legs and the rashI was immediately diagnosed with the Poiso
I was guaranteed I would not have roaches if I continued my service it has been over months the service manager lied to me and told be get a lawyer
I was promised over and over they would get rid of my roachesThe managed when he came to my house tole me in person their whole program has changedThe did not do the right things to fix my problemHe missed me on one ocasion and used that as a feeble excuse not to make good on their warranty
Issues with settling final bill
After years of being a customer of Trutech Wildlife service I can no longer accept the continued declining service that I had received My bill for 4/is the last service charge and remains unpaid because of the dissatisfactory service I have received I have tried to make contact with the management Brandon Morgan, who regularly failed to return my calls previously, and have yet to hear from his senior manager *** to discuss crediting this final bill I have made calls to billing and have yet to receive a call
When we initially called the Orkin number for an appointment, my husband was told someone would call us back with an estimate and an appointmentNo one calledWe had a flea issueWe waited a few days and then I called myself to make an appointmentOnce again, I was told by the representative that someone would reach out to meWell, when you have a flea problem, it is hard to waitSo I called back later that day and got yet another representative on the phone who told me that no one should have told me they would call backShe issued me a quote and gave me the date I was looking for and a hour window when the tech would arrive that dayThe day came and the window of time (between 8a-10a) came and went with no tech, and no phone call about a delayAt 10:30a I phoned the local number I was given and the representative told me that there was a "scheduling problem" and that the tech wouldn't be able to come out until between 2p-4pI was upset, but accepted the time she had given
This was our 4th payment to get rid of bed bugsWe still have themTwo weeks after treatment we had bugsThey did not honor their warranty
Four treatments and over $spentStill got the bed bugsTwo weeks after the last treatment we had bugs Three weeks after they came and inspected, they announced they were washing their hands of us and would not be backWonder how many other senior citizens are being ripped off? The representative is ***
We hired Orkin in April for a Bed Bug issue which cost over $We were assured our problem would be taken care ofWell we are months out and active bed bugs are still being foundIf they do not know whT the hell they are doing give me a partial refundEvery time they come I have to rip my beds apart and wash everything up and put the beds back togetherPlus the chemicals the keep spaying that doing to the bugs is probably killing usDo not use these jokers!
Product_Or_Service: April
I continue to be harassed by Orkin & they have failed to stop regardless of the fact that I have contacted them on several occasions to stop contacting me.My complaint is specific to harassment, unfair & deceptive practice & failure to process my request timely, accurately & honestly.In August 2017,I called their main headquarters for service.I had specifically told them I was only interested in killing the fleas in my home.I clearly indicated many times that I had no other pests aside from waterbugs (due to the rainy period).And that no other type of remediation was needed except for fleas.After spending more than min on the phone asking questions and them re-confirming that the service they would provide was for fleas they quoted me a price.The day the Orkin guy came, 8/26/17, he told me that the quote provided was incorrect and the true price for flea remediation was at least double what was quotedBased on the discussion, they have been doing this to several others.They purpose
In we paid $ 5,to Orkin for Subterranean Wood Infesting and Termite services that included putting plastic all over our crawling space and installing monitor for the moister and temperature control in the crowing space Now that monitor does not transmit information from crawling space and Orkin says that they are not responsible for fixing the monitor and we have to contact the manufacture of which we had no any information Orkin systematically bills for services that are provided extremely poorly or not at all Few years later Orkin tried to charge us another $ 2,for installation for a dehumidifier that we bought ourselves for $
Product_Or_Service: 10-06-
Order_Number:***
I am writing this compliant against Hometeam Pest Defense, one of your employees and the manager in your Lake Worth, FL officeThis company is suppose prides on it's reputation for being known as a company who is committed to providing consumer satisfaction and ensuring consumer needs are met at all timeThus, I am very disappointed that the individual who wear their uniform and drive their company's car lacks respect and integrityI contacted the Lake Worth office today to complain about one of your employees who is currently parking their car on my property therefore he is trespassing after being evictedThis employee has been very hostile towards me and has refused to leave my property after he has been evicted and continues to park your company car on my propertyWhen I called the Lake Worth office the manager would not speak to me and had the administrative assistant brush me off while this employee continues to park on my propertyMy concerns were not addressed nor was the
I requested a service call to deal with a potential rodent issue
I explained on the phone that the technician might have to access the roof of the house
The technician that came was an elderly woman who clearly would not have the capacity to inspect the roof
She came into my home & seemed more interested with interacting with my dog than even attempting to deal with the issue
It took her more time to write up the invoice than the time she spent inspecting my home
It was clear she was neither physically able or had the knowledge to address the issue
The company charged me for the call, $+ tax, a total of $which is unfairI contacted their office the same day of the service call, 06OCT17, and explained my concernThey said they would look into & most likely not charge meHowever, when checking my Visa stmt they had charged me
I contacted Visa & they suggested to try to resolve the disputeContacted the Company on 06NOV& again on 08NOV& left message
I had Orkin to come out to treat a mouse problemI was unsatisfied with their services so the following day I cancelledI called to get my money back because I was disappointed and they stated that they would not give me my money backThey stated that I didn't give them a chance but why would I continue with services if I'm unsatisfied? I would just like my money backTheir guarantee states that if I'm not satisfied in days that I get my money backWell it was only one day, so I feel I am entitled to my money backThank you
Account_Number: ***
I cancelled service two months ago and am still receiving phone calls from this office saying to contact them "regarding my account"I paid my balance after last service over the summer, but still got another bill for future serviceI emailed, called, wrote to company through their website, and Twitter to make it clear that I no longer want the serviceI just want to be left alone
Due to having an an issue with ants I had orkin come out and spray they signed me up for a one-year contract but he said I could cancel itA few days later I noticed that we still had an ant problem so I called them because they said that if the ants did not go away they would come and spray againWell I called and was told somebody would call me back the next day but nobody didI called again and this time I called the guy that came out and did my service and he said he would come back and spray the next week but he never didTried calling again to no availNow I'm being charged for them supposedly coming out and spraying outside even though they did not leave a note and I told them that I wasn't satisfied with the first time around and that I don't want to keep paying for their service so cancel my contract and she says there's no way out of the contract period even though I was told by the guy who came out that I could cancel it anytimeSo they are charging me when their servi
My wife and I decided to terminate our contract with Orkin We called on the telephone to advise them of such At the time of the call, we had an outstanding bill The lady at the Orkin office asked if we wanted the last service call I asked if this call was already included in the bill She said it had already been calculated into what we owe
My wife and I decided to accept the last service call since it had already been billed
Immediately following the phone call, we issued a check to Orkin to pay off the remaining balance
The service man came and provided the last service A few weeks later, we received a bill with a charge for that last service We made contact with the local office The office staff denied making the claim that the last service had already been billed
I filed a complaint through the Orkin website, through their complaints form I did not receive a response
Product_Or_Service: Pest Control
Account_Number: ***
After poor service with Orkin I terminated my contractOrkin now still sending me bills for serviceafter many calls too their office the bills still keep coming
Product_Or_Service: pest controll
Account_Number: ***
Refund my payments or provide me with a signed receipt of inspection in my signature
In I paid for termite services and for pest control
As part of the termite services you claimed you would inspect my home
After wasting several weekends (because you alwaus claimed to need me home for an inspection) and being blown off for the proper inpsection, your managers frustrated me in every phone call I placed through the end of the year, and I still have not had it inspected
Now I formaly request a full refund of all payments I payed you from Again
Your corporate structure seems to only want to take my money and not provide me with the services I PAID FOR
I am extremely dissatisfied
***
***
***
***
Orkin is one of the worst companies I have ever dealt withI have major complaints about their service, contract, and billingWe had the company come to our residential property to deal with an ant issueThey charged us $and the technician spent a total minutes in our house and did practically nothingNeedless to say, the ant problem only got worseI scheduled a follow up visit a week later, and the technician stood me upI then scheduled two other follow up visits, and they stood me up two other times (three in total)I then called to cancel my contractThe company said they would cancel it, but then charged my credit card $a week laterI called them to ask for a refundI also asked them to provide a cancellation confirmation letter, but they said they don't provide that type of thing (which seems completely illegal)I just received another letter from them indicating that I owe them an additional $90! I would like the company to provide me with a written cancella
Am being billed for services I did not authorize I had fleas in my apartment and had it sprayed I was told that I had a contract for more spraying that was not needed They sprayed outside the apartment building where there were no fleas in the first place and now they're billing me for this They did this because they could not get into the apartment because I was at work
I did not authorize spraying outside the apartment building I should not be billed for this I called and told them I no longer needed their service before they came out
I cancelled my service and Orkin provided a service on 7/27/without my permission ans charged my credit card
I need a refundorkin charged my card after I cancelled my service
Rodent infestation ( rat or mouse) in my home despite having Orkin for the past years
I have had orkin since Dec 2012, originally hired them when I purchased my homeThey would come and do pest services, including spraying for bugs every quarter About year ago, I would hear a scratching noise in a old floor furnace that was no longer utilized, I thought there may be a rodent living in it, called them out, they set trap, caught the mouse and suggested I have the floor furnace removed and that was it They never made any additional recommendationsI hired a handyman to replace some of the crawl space screens because I thought that was likely the location they had come in, there were also some cable wires extending from under the house through vents he sprayed a foam sealant and I thought all was well Towards the beginning of this year, I noticed some of the crawl space vents again had holes, I called Orkin back, had them put traps under the house and went with a different c