The Root Seller

THE CUSTOMER HAS BEEN CONTACTED AND IS BRINGING HER CAR IN TOMORROW TO BE REPAIRED. SHE WILL HAVE A LOANER CAR TO USE WHILE HER CAR IS IN FOR REPAIRS.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me and the matter has been resolved.The appointment was scheduled as stated, and a loaner car was provided. 
Sincerely,
[redacted]

WE HAVE MADE NUMEROUS ATTEMPTS TO CONTACT THIS CUSTOMER ABOUT HIS COMPLAINT AND WE HAVE YET BEEN ABLE TO GET THEM ON THE PHONE.PLEASE HAVE THE CUSTOMER CALL THE DEALERSHIP AT [redacted] AND ASK FOR OUR NEW SERVICE MANAGER WILLIAM R[redacted]

the forms were mailed to the customer last week

CUSTOMER WILL BE RECEIVING A REFUND OF $681.10.  OUR CHECK NUMBER IS [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer...

Here]
 
The check is one part of my full complaint and has yet to be received as Sharine advised it was mailed out over 2 weeks ago. I was promised the key would be replaced and programmed to the car. The gave us a loaner for 1 week and returned the car with a key not programmed - what was the point of taking the car for a week? What use is the key without it being programmed. We have reached our breaking point. I called Nissan yesterday and spoke to Mike in Finance since you did not have the courtesy to reach out to me to discuss my complaint and have responded back without taking the customer's experience into consideration. He pulled up my file and said he would talk to Tommy the GM. He called me back this morning while at work. I  called him back 2 times today and my BF called him once and still no call back or follow up. The lack of communication your business provides is an embarrassment.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

A CHECK WAS CUT TO THIS CUSTOMER ON FEB **,2016  OUR CHECK #[redacted] IN THE AMOUNT OF 546.72

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

the customer has been contacted and we will be replacing the tires

CUSTOMER IS BEING ISSUED A REFUND.OUR CHECK NUMBER [redacted] FOR $795.00 WILL BE MAILED TO HER HOUSE TODAY

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Note; I accept the business's response with qualifications. I went to legacy today and saw [redacted] as instructed. He claims he has submitted and resubmitted the cancellation request form yet it appears to hit a wall in accounting. While he appears to be making an effort in good faith I do not want to close this complaint until I re-cieve compensation for the full value of the original contract (#[redacted]) which is $2000 plus sales tax. I would like to reiterate that I knew nothing about this contract until I got the invoice for the car a week later. Obviously this will not be resolved in six days and I expect it may take the whole month of July for them to cut me a check. So how do I proceed from here? Thank you and your cooperation in this matter is very much appreciated.   [redacted]   [redacted]