The Root Seller

WE SPOKE TO [redacted] AT ***SHE SAID ONCE THE PAYMENT HAS POSTED TO THE ACCOUNT THEY WILL AUTOMACTICALLY SEND A LETTER TO THE CUSTOMER

THIS CASE WS TAKEN CARE OFOUR CHECK#: [redacted] SENT TO [redacted] IN THE AMOUNT OF 1163.97.YESTERDAY[redacted] TRACKING NUMBER [redacted] *** Randi R [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The forms I received, signed, and sent back were for a warranty company that differed from the Security Plus warranty that was "sold" to meI went to the dealership and met with Scott C [redacted] I signed forms with him for the Security Plus Nissan warrantyNow I am awaiting payment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will need to wait and see if they actually do itI have been told this before In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

THE CAR HAS BEEN AT WESTBURY CHRYSLER AWAITING TO DO THE RECALLCHRYSLER HAS A BACK ORDER ON THE PARTTHE CUSTOMER WAS SPOKEN WITH YESTERDAY BY OUR SERV ADVISOR SHELDONTHE CUSTOMER DOES HAVE USE OF OUR LOANER CAR

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

THE GENERAL MANAGER, THOMAS C [redacted] , HAS BEEN IN TOUCH DIRECTLY WITH THE CUSTOMER TO RESOLVE HER ISSUES

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.The appointment was scheduled as stated, and a loaner car was provided Sincerely, [redacted]

THE CUSTOMER HAS BEEN CONTACTED AND IS BRINGING HER CAR IN TOMORROW TO BE REPAIREDSHE WILL HAVE A LOANER CAR TO USE WHILE HER CAR IS IN FOR REPAIRS

THE REGISTRATION WAS SENT TO [redacted] DAYS AFTER THE DATE OF SALE BUT REJECTED IT WAS RE SENT TO [redacted] AND HAS BEEN REGISTERED ON JUNE ***.THE CUSTOMER REQUESTED THIS COMMERCIAL VEHICLE TO BE MODIFIED FOR PERSONAL USETHIS REQUIRED THE DEALERSHIP TO BRING THE VAN TO OUTSIDE VENDORS TO INSTALL A SEAT AND A SPECIAL WINDOW WHICH IS WHY THE CAR WAS NOT RECEIVED BY HIM THE SAME DAY AS HE SIGNED THE PAPERWORK.HIS REBATE WAS APPLIED TO HIS SALE OF THE CARITS LISTED ON HIS BILL OF SALE.THE WARRANTIES HE IS SPEAKING OF ARE NOT FOR SPECIAL KEYS, ITS FOR KEY REPLACEMENT IF HE SHOULD LOSE OR BREAK HIS KEYSTHE REPLACEMENT KEYS FOR THESE VEHICLES ARE EXPENSIVE.THE TIRE WARRANTY IS FOR DAMAGES TO A TIRE IF IT IS UN REPAIRABLE AND NEEDS TO BE REPLACEDAS WELL AS THE RIMS OF THE VEHICLE

WE HAVE MADE NUMEROUS ATTEMPTS TO CONTACT THIS CUSTOMER ABOUT HIS COMPLAINT AND WE HAVE YET BEEN ABLE TO GET THEM ON THE PHONE.PLEASE HAVE THE CUSTOMER CALL THE DEALERSHIP AT [redacted] AND ASK FOR OUR NEW SERVICE MANAGER WILLIAM R***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The check is one part of my full complaint and has yet to be received as Sharine advised it was mailed out over weeks agoI was promised the key would be replaced and programmed to the carThe gave us a loaner for week and returned the car with a key not programmed - what was the point of taking the car for a week? What use is the key without it being programmedWe have reached our breaking pointI called Nissan yesterday and spoke to Mike in Finance since you did not have the courtesy to reach out to me to discuss my complaint and have responded back without taking the customer's experience into considerationHe pulled up my file and said he would talk to Tommy the GMHe called me back this morning while at workI called him back times today and my BF called him once and still no call back or follow upThe lack of communication your business provides is an embarrassment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I took delivery on a sentra on march ***I unknowingly signed for a 5yr tire and wheel protection plan (#***)...I say unknowingly because I knew nothing about it til I got the invoice a week laterI requested a cancellation and refund on April *I requested info/update may **...the *** *** said he must have "misplaced" it and filed it againI was told repeatedly by the *** *** (I had been on the phone with him pretty much once a week in may & june) that it was "done" and that I would see the cost subtracted from the payoff balance on my statement from Nissan Finance CorpThis is a continuation of a previous complaint (#***)...it was obviously a mistake on my part to close it and I will not close this until the full amount ($plus sales tax) is refunded to meThis has gone on for an unconscionably long time and I am fed up already. I want legacy nissan to acknowledge that they DO actually owe me this money
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As of yet, I have not
received a check or refund from the business which has been repeatedly promised to me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
I will need to wait and see if they actually do itI have been told this before.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

please contact this customerhis problem has been resolved and he has also sent a "thank you" text to our General manager which I have forwarded to *** ***

THIS CUSTOMERS VEHICLE WAS BROUGHT OVER TO EAST HILLS SUBARU TO BE DIAGNOSEDTHE CUSTOMER KNEW WE TOOK THIS CAR THERE, CALLED THE DEALERSHIP OVER AND OVER AGAIN SO BADLY THAT THE DEALERSHIP GAVE US BACK THE CAR AND WOULD NOT WORK ON IT BECAUSE OF THE CUSTOMERS CALLS.WE HAVE BROUGHT THE CAR TO
ANOTHER SUBARU DEALER (NAME NOT BEING DISCLOSED) AND WE SHOULD HAVE AN ANSWER SOMETIME THIS WEEK. THE CUSTOMER IS IN ONE OF OUR LOANER CARS UNTIL THE PROBLEM IS RESOLVED AND HAS BEEN IN A LOANER SINCE DAY ONE

check to cancell this product is cut and made out to the bank due to the fact that it was financed. our check #*** in the of will be going out to NMAC next week

THIS CUSTOMER HAS ALREADY BEEN GIVEN HIS REFUND FOR THE EXTENDED WARRANTY THAT HE PURCHASEDOUR CHECK #*** FOR $DATED 6/**/15.WE HAVE SENT THE CANCELLATION FOR THE TIRE AND WHEEL WARRANTY TO THE COMPANY ITSELF AND ARE JUST WAITING FOR THEM TO REFUND US THE MONEY