The College Network, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In response to the 5 day period that I was alloted to reject the loan.  I was not able to begin/complete the coarse in which I choose to start with which was the English portion.  The english sections requires text books and short stories to go along with the information of which was not delivered to me until well after the five day period was over.  How is a customer supposed to know if they are pleased with a product they are "consuming"  if they aren't able to experience it until after the window to back out has passed?!?!  I was clearly unable to make this educated decision d/t your companies lack of propmptness getting me the information I needed to make an educated decision by experiencing the program.  I was advised by [redacted] the sales person to choose a subject that was a strong suit for me of which I did, it happens to be english. 
I would ask like to ask the College network what they feel their clients would be able to experience throughly in five days as they likely could not complete an entire coarse to know wheather or not the college netowrk truely prepaired them for the test by allowing them to pass of which I was not able to.  I feel strongly that for furture clients the college network needs to look at if their setting the other cleints up for failure by not allowing them to experience the entire program and see how well it truely prepairs you as they state they are.  This couldn't possibly be evaluated until after experiencing the true exam, and finding if you felt prepaired for this and ultimatly reflect in your results if you passed or failed.
I continue to want to work toward my goal of obtaining my BSN, but feel strongly that this is not going to be able to be accomplished with College network as the learning material offered by the coarse did not prepair me for the true exam as it should have, infact I failed.  I was educated on other routes I could take in getting additional help of which I have done, however still do not feel that the program enabled me to succeed. 
When I signed up for the college network I had no desire to work at an unatainable goal for the rest of my life I wanted to obtain my BSN. I've not been able to even pass any test in accomplishing that. So the life time garantee does nothing for me unless I want to continue towards working toward a goal that the program isn't allowing me to obtain. I certainly as a working mother of three have no intentions of throwing 230.00 down a toilet it would be utilized in providing better for my family.  Despite the college networks desire to continue to charge me for consumer loan for material that I have no intention of ever consuming from this point foward as I have not found it in anyway beneficial to me. 
The college networks vows to provide a comprehensive learning module,  if they truely were we would not be having this conversation.  Comprehensive by definition means all inclusive; containing everything.  This is simply not true, their was a significant amount of items that were seen on the true exam that were not found to be in the module the college network provided.  If I honestly felt that the college network provided me with the tools to obtain my BSN I would be continueing to work towards this, not enrolling in another school and obtaining even more debt, and competly changing my life.
Your claim to make education affordable for working adults is entirely bogus.   Are you aware that local colleges and the loans that they offer allow for you to not have to pay loans while enrolled full time and even if you did have to pay during school the payment that they ask is about 30.00 which is 200.00 less that what college network is asking.  Not to mention the additional money that must be spent retesting, since they aren't able to prepair their students properly.   I was able to pass all of the practice tests that the college network had provided for the coarse, yet unable to pass the true exam.This  would lead an educated person more to believe that the materails they provided infact did not match the materials on the true exams.  The practice tests and exams were extreamly different. Not to mention, the english had a great deal of writing that was asked to be completed during the modules but instead of any person auctually reviewing the information and elaborating on how I did it was immediatly deleted.  It honestly made me as a student ask myself why do the work if it was not going to be evaluated and talked about.  It did not provide me with any input that would lead me to believe that I was doing well or needed additional work.  Aside from the multiple choice questions their was nothing enabling the student that they were going in the right direction as they attempt to teach themselves from the module.  When I voiced this concern to the college network the encouraged me to email my essays in. This could be done however was not part of their "comprehensive module."  This does not enable a student to know until it is too late and having to pay for yet another test because they have again failed it.  All of this being said, the modules if actively involved as I was still did not enable me to complete the module in a five day period to make an educated decision if I like the product and wanted to continue to persue my education with it. 
I would also like to ask where my money is going, if I am no longer attempting to consume any benefit from this "consumer loan."  I did not sign up for the college network to be taken advantage of, I signed up in hopes to obtain my bsn to make a better life for my kids, which is auctually opposite of what I am experiencing at this time,  I now have less income allowed to provide for them and am no where closer to meeting my goal.  The college network team should be ashamed of themselves taking care of working parents trying to do better for their families. 
At the end of the day the college network has not prepaired my for obtaining my BSN.  I will no longer be "consuming" any more of any benefit they claim to have and feel strongly that I should be freed from the loan obligation to pay for consuming something that I simply am NOT!!!!
I can tell you 230.00 a month might not be much for some people but you have no idea how much better this money could be spent on my children expecially considering they nor me is benefiting from it now and hasn't yet, I beg of your consideration as making the change in my life to be away from my children more by needing to attend a local school to obtain my degree was not an easy one, but was not able to be obtained through the college network by me. 
Regards,
 
[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated June 26, 2014 pertaining to [redacted] complaint.

class="MsoNormal"> 
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
[redacted] signed her Purchase Agreement and all applicable documentation for her degree program on January 6, 2014.
 
However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions.
 
TCN requests that [redacted] execute TCN’s Release and Settlement Agreement.
 
TCN will pay off and close [redacted] loan in the approximate amount of $9,700.00 with [redacted] Credit Union.
 
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials.
 
 
 
 
 
Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature. 
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated April 21, 2014 pertaining to [redacted] complaint rebuttal.
 
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
[redacted] signed her Purchase Agreement and all applicable documentation for her degree program on January 28, 2013.
 
However, as a good corporate citizen TCN is willing to grant[redacted] request for cancellation under the following conditions.
 
TCN requests that [redacted] execute TCN’s Release and Settlement Agreement.
 
TCN will pay off and close [redacted] outstanding loan balance of approximately $5,500.00 with Southeast Financial Credit Union.  
 
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials.
 
  
 
Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature. 
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-[redacted]

I have reviewed your email dated February 10, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which...

provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.
 
[redacted] enrolled with TCN on December 02, 2013 for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*.     
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
 
[redacted]Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

The College Network Inc. (“TCN”) has received and reviewed your email dated August 06, 2015 pertaining to [redacted] complaint.
 
I sent a follow up email to TCN’s Accounting Department, Exam Fee check(s) requested by [redacted] will be sent out soon.
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I spoke with Mr. [redacted] on 12/9/14 and we agreed he would send me the agreement, he did not say when or how, I assumed it would be here by now if by mail or I would have been able to review it via e-mail. I'm not able to get in touch with him by phone and leaving voice mails is in vain. I would like to have this agreement soon for my review since it has been 8 days since we spoke. Thank you for the prompt action.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated July 29, 2014 pertaining to [redacted] complaint.

face="Times New Roman"> 
TCN will be sending out all Test Fees checks per [redacted] request within the next 7-10 days.  
 
Please feel free to call me if you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am satisfied with part of the terms that have been accepted in regards to TCN settling the loan of $4500.00 with [redacted] Financial and with TCN providing a Release and Settlement Agreement. Please know that I do not have any courses that I need to take for which I could utilize a TCN credit. Therefore I am asking for a 100% refund of money that I have paid to date of $1652.00 to TCN.
Regards,
[redacted]

On 3/26/15, I spoke with Cali from The College Network's Academic Support. She initiated the request for a refund for the nursing classes that are no longer available. She informed me it will take about 10-12 weeks to receive my refund in the amount of $2490. Last month I filed a complaint, #[redacted], through the Revdex.com & an agreement with The College Network was that my refund check would be mailed in 10-15 business days which was from the letter dated on 8/17/15. I called today, 9/9/15, & spoke with April & no check has been mailed. This is ridiculous & I need my refund check mailed now.  Mail my refund check now!Regards,[redacted]

The College Network Inc. (“TCN”) has received and reviewed your letter dated December 17, 2014 pertaining to [redacted] complaint rebuttal.
 
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
[redacted] signed her Purchase Agreement and all applicable documentation for her degree program on December 18, 2012.
 
However, as a good corporate citizen TCN is willing to grant Virginia Bennett’ request for cancellation under the following conditions.
 
TCN requests that [redacted] execute TCN’s Release and Settlement Agreement.
 
TCN will pay off and close [redacted] loan in the approximate amount of $7,000.00 with Southeast Financial Credit Union.
 
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials.
 
 
 
Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature. 
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

I have reviewed your email dated February 2, 2014 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning...

company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.
 
[redacted] enrolled with TCN on August 11, 2011 for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*.     
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated September 19, 2014 pertaining to [redacted] complaint rebuttal.
 
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
[redacted] signed her Purchase Agreement and all applicable documentation for her degree program on February 26, 2014.
 
However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions.
 
TCN requests that [redacted] execute TCN’s Release and Settlement Agreement.
TCN will pay off and close [redacted] loan in the approximate amount of $10,500.00 with [redacted] Credit Union.
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials.
 
 
 
 
Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature. 
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated August 28, 2015 pertaining to [redacted] complaint.
 
TCN will be sending out the Exam Fees requested by [redacted] within the next 10-15 business days.
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network has not been helpful in my success for my degree at all. I have been waiting for an exam fee check for four months and it still has not been released. The College Network keeps telling me that it is in process every time I call. When I signed up with The College Network they stated it would take two weeks to receive a check and as you can see I am on the fourth month. The College Network will not release any other checks until your grade is received from the last exam. So sending a result from the last test is a little hard to do if I'm waiting four months for the exam fee check. The modules they give you have absolutely nothing to do with the exams. Those modules need to be revamped As Soon As Possible. They are completely useless. The communication between the departments seems to be non existent. The College Network states they have no communication with the finance department that releases the checks, they communicate only by email with the finance department. So when you cal The College Network they route you to a counselor that tells you they have nothing to do with the checks and they will send an email to the finance department that you are requesting a check. Really College Network. This is unacceptable and not conducive for a learning. My last two conversations with the College Network I was asked to pay out of pocket and then I could be reimbursed by the exam fee check. If I had the money to do that I would not have went through the finance company that I pay every month on time. When I signed up my exam fee checks and my tuition were bundled. So I pay on time why can't I get my checks on time. If your so behind in the finance department my suggestion is work on the weekends to get caught up. Four months for a check is unacceptable.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated January 29, 2015 pertaining to [redacted] complaint.
 
TCN will be sending out [redacted] check for Health...

Differences Across the Lifespan 1 within 10-14 days.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
Please feel free to call me if you have any additional questions.
 
Sincerely,
 
 
[redacted]Director Customer Relations
The College Network, Inc.
1-800-634-1443
&n

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 In the process of financing, I financed the test costs. I requested the test fee  for Microbiology, the end of March of this year,and have yet to receive it per Tcn policy, which is 8 weeks . it is now three and a half months, and no money for test fee, without this I am unable to advance and continue with this program. I have called several times, with no success in receiving these monies. Thus, as I cannot progress due to TCN lack of payment for test, I wish to cancel this program.

I have reviewed your email dated April 20, 2015 pertaining to[redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.
 
[redacted] enrolled with TCN on June 21, 2013 for the purchase of Comprehensive Learning Modules related to the Associates of Science in Nursing degree program offered by Excelsior College.     
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”