Tacoma Dodge Chrysler Jeep Ram

Thank you for providing us with the information regarding *** *** and the purchase of their used Chrysler Town and Country from our DealershipWe have contacted the customer directly, adjusted the coverage on their Mechanical Service Agreement and satisfied their concerns. Thank
you, Steve C***General Manager

I’m writing this letter in response to Mr*** complaint about our businessMr*** entered into a purchase and sales agreement with Tacoma Dodge Chrysler Jeep Ram on 1/19/at which he purchased a new Dodge ChargerAt the time of his purchase all financial documents were
properly disclosed to Mr*** by our Business Manager who completed his transaction and not by his sales representative Michael H***Mr*** was contacted several days after his purchase regarding the satisfaction of his new vehicle purchase and at that time he stated that he didn’t want the vehicle anymore and that we should sell it to someone elseDuring that same conversation we asked Mr*** to visit our dealership to review his purchase and to see if we could discuss his apparent Buyers remorseMr*** refused to do so and stated he didn’t want his new car that he bought from us and we need to sell it to someone elseOur dealership made several phone call attempts after this initial contact to resolve his concerns but he was unwilling to take our phone callsI am very confident that an agreeably solution to Mr*** concerns can be reached but he must contact our dealership or accept our phone callsMr*** can contact me directly at 253-475-
Thank you,
Steve C***
General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: The fact that I was trying to buy a car is true, however when Tacoma Dodge Sales people/Rafael asked to "run" my credit, I stated to them to only run my credit once to obtain my credit scoreRafael did not have my permission to seek out many financial institutions to get financing, as a matter-o-fact, I received over letters in the mail shortly after this incident from different Credit Unions stating that they sought the three major credit bureaus to find out my credit score in order to see if financing for me was an option. My credit sore went down by points after this incident with Tacoma DodgeThis is unacceptable and I would like for Tacoma Dodge to somehow initiate communicating with the three major credit Bureaus and admit to them that they ran my credit numerous times and that it is their/Tacoma Dodges fault, I would like my Credit score back to the way it was at the least, I should be compensated for my loss Sincerely,*** ***-***

I am writing in response to the complaint filed by *** * ***-***.
Ms*** came to our dealership in an attempt to purchase a vehicle and obtain financing for a new vehicleMs*** filled out a credit application gave
us permission to attempt to obtain financing for her and she was given the opportunity to drive the vehicle overnight while we attempted to secure a loan for herIt is unfortunate that we were not able to come to suitable terms and that Ms*** was unable to purchase a new vehicle from our dealershipWe sincerely apologize that Ms*** is unhappy and if she has any additional questions or concerns she may contact our General Manager, Steve C*** at 253-475-7300.
Thank you for giving us the opportunity to respond

I’m writing in response to the complaint filed by *** *** regarding our business and the purchase of his used Dodge Ram from our dealership
*** *** purchased a used Dodge Ram from our dealership on August 13,According to our records we have had only two service interactions with *** *** since the purchase of his truckOn October 23,2015, the ***’s stated that the power sunroof on their truck was not operating properly, one of the head lamps and one of the fog lamps would not come onOur technician confirmed that the sunroof was not operational and that the headlight and fog light needed a bulb replacedTacoma Dodge Chrysler Jeep Ram replaced the power sunroof motor and bulb at no charge to the ***’s
*** ***s only other visit to our dealership was on November 23,when we performed a complimentary first oil change on his vehicleWe have had no additional service interactions with *** *** in over a year
If the ***s have any additional concerns they are more than welcome to contact our service department at 253-473-
Thank you for giving us the opportunity to explain our position in this matter
Yours very truly,
Steve C***
General Manager

Please note that we do acknowledge receipt this complaint. We will update shortly with a response to the Revdex.com and the Customer.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to have on record that this business is interested in one thing only,,,,,, $.
Even its attempt to correct the situation was inept. I will not be returning to this business nor will I ever recommend it to others.
I can go into great detail but I want this to be done.Sincerely, [redacted]

Complaint: [redacted]I am not rejecting this response because it is not a final response. I will wait to hear what you find in you investigation. Please let me know if you need anything further from my end.Sincerely,[redacted]

As stated in our initial response Ms. [redacted] completed a credit application and attempted to purchase a vehicle from our dealership. Our Finance Manager, Rafael G[redacted] then submitted Ms. [redacted]'s information to financial institutions for finance approval to complete her purchase. Unfortunately we were not able to attain financing. If Ms. [redacted] has any other concerns she may contact me directly at[redacted]

Thank you for making Tacoma Dodge Chrysler Jeep Ram aware of this concern related to [redacted]. The service director for our dealership, Eric F[redacted], has reached out to make contact to Ms. [redacted] to address her concerns regarding her interaction with our service associate Matt. We sincerely...

apologize if she felt that she was not being communicated with appropriately during her visit here to our dealership, or that she was not directed immediately to a supervisor when they were not able to effectively work together to resolve her concerns. In relationship to the timing of her vehicle service, our dealership offers service hours of operation from 7am until 8pm on weekdays and on both Saturday and Sunday from 8am until 5pm. We have found these to be some of the most convenient hours of operation of any service department in the state, and most certainly in the Tacoma community. Being that the 27th of May happened to be the Friday before Memorial Day, our morning traffic flow was 3 to 4 times what we normally experience and did cause unexpected delays for both our customers and increased work for our staff. Unavoidable spikes in our business volume are few and far between, and when they do happen, we do the best we can to provide customers with accurate wait times and alternative options if available. In the case of Ms. [redacted], we did in fact ask several customers to wait an additional 30 minutes so that we could put her vehicle ahead of their vehicle in que for service, and the routine maintenance was completed in 45 minutes. Because the maintenance package that Ms. [redacted] purchased is only valid at Tacoma Dodge Chrysler Jeep Ram, we will wait for the customer to reply to our attempts to communicate with her, and resolve any outstanding service balances she may be due for in the future.

Complaint: [redacted]I am rejecting this response because: You have been given false information by either the bank or your employees. I have documentation as well, Sir. I am not ignorant. You can not do this to people, and I will make sure that you do not do this to someone again.  Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: you do not have any paper signed by me saying that the payoff is an estimation. Is it also my fault that your employees cannot pick up a phone and push a couple of buttons. Becuse my prior finance company has an automated system where you can enter the social security number and get the exact payoff. And the car paperwork did have the social number so there is no reason that ypu should have the payoff almost 500 dollars off. That is called being lazy. I should not be penalized for your inability to do what your supposed to do.
Sincerely,
[redacted]

I would like to respond to her statements that she has made to your office in regards her purchase agreement she entered into with Tacoma Dodge Chrysler Jeep RAM.
 
First, some lenders, before funding an automobile loan for customers with below average credit will conduct an interview with the customer in order to verify the credit information that the customer has provided to the dealership. They will not fund the loan unless this interview has been completed by the customer. It is extremely important that the customer answers the lender’s phone calls and respond to their inquiries on a timely basis in order to be funded.
 
Ms. [redacted] failed to respond to AmeriCredit’s many phone call attempts to conduct her welcome call interview.  When AmeriCredit was finally successful in contacting Ms. [redacted] she was unwilling to and refused to do the welcome call needed to fund her loan. She stated to the loan officer at AmeriCredit Financial that she “was not going to do this call” and also informed the bank that she was no longer employed.
 
It is our belief that Ms. [redacted] has not acted in “good faith” and continued to obstruct the funding of her loan after signing her vehicle purchase contract. Her failure to respond to Mr. [redacted] and Ms. [redacted]’s many phone calls, emails and text messages, in excess of 20 documented attempts, in a timely manner to have her conduct her credit interview with the bank for funding delayed the process much longer than it should have taken. Due to the fact that Ms. [redacted] was unwilling to complete her welcome call interview with AmeriCredit, the lender had no choice but to rescind her financing in funding. Had Ms. Ms. [redacted] responded in a timely fashion, Ms. [redacted]’s loan would have been funded and she would still have her new vehicle.
 
Next I do not believe that it is realistic of Ms. [redacted] to expect that her trade-in would still be available to her after she sold her trade-in vehicle to our dealership on August 17, 2015. A vehicle payoff check was issued to Capital One Auto Finance on August 19, 2015, settling the lien on her vehicle that was sold to our dealership as part of the new vehicle transaction. It is Washington law to pay-off vehicles traded in within 5 days. Our dealership has since sold her vehicle and her loan was satisfied in full. We cannot put her back into the position she was in before all of her delaying and procrastination.
 
Should she wish to purchase another vehicle, we will be glad to assist her, but we consider these transactions closed and conducted in a professional and fair manner.
 
Sincerely,
 
Steve C[redacted]
Executive ManagerTacoma Dodge, Chrysler, Jeep Ram

May 5,2017 Revdex.com of Washington 1000 Station Loop DuPont, WA 98327                 Re: Tacoma Dodge Chrysler Jeep Ram                 Complaint of...

[redacted]                   Thank you for the information related to Mr. [redacted]s complaint and the damage that his vehicle sustained while he was driving it at our dealership. Mr. [redacted] drove his vehicle into an unauthorized location of the dealership, causing damage to both his vehicle and our service bay door. After this incident, Mr. [redacted] came to our dealership and demanded that we pay for the damage to his vehicle in the amount of $4,000, asking our Service Director, Eric F[redacted] if we “were self- insured”. Mr. F[redacted] contacted our insurance carrier, opened a claim regarding this incident and emailed Mr. [redacted] the claim number. At this time, our insurance carrier and Mr. [redacted]s insurance company should be taking care of this concern.                 In his complaint, Mr. [redacted] also states that he was “forced to pay” diagnostic charges on his vehicle. This is simply not true, all charges were fully disclosed and approved by Mr. [redacted] prior to any work being completed on his vehicle. Tacoma Dodge Chrysler Jeep Ram will refund Mr. [redacted] his diagnostic fees and work performed in the amount of $350.67 as an act of good customer service.                                   Thank you for giving us the opportunity to explain our position in this matter.                                         ...⇄ Yours very truly,                              Steve C[redacted]                                         ...⇄ General Manager

As stated in his complaint Mr. [redacted] purchased a Hybrid Chrysler Pacifica from our dealership. When calculating his tax rate we accidentally figured the tax rate incorrectly, an honest mistake that Tacoma Dodge Chrysler Jeep Ram does not profit from as all tax collected is forwarded on to the...

State. I contacted Mr. [redacted] and apologized for the mistake caused by our Dealership and offered to contact the State to process and process a refund from our Dealership for the difference charged. Mr. [redacted] rejected our offer and stated that he had already taken care of it but thought we should be aware of what happened. We once again apologized and ended our conversation with Mr. [redacted]. Thank you for allowing us to address the concerns of Mr. [redacted] with our Dealership Tacoma Dodge Chrysler Jeep Ram. Sincerely, Steve C[redacted]General Manager Tacoma Dodge Chrysler Jeep Ram

Mr. [redacted] picked up his new vehicle from our dealership and we believe that he is satisfied at this time. If Mr. [redacted] should have additional concerns he may contact me directly at [redacted]@tacomadodge.com.

Complaint: [redacted]
I am rejecting this response because:As of this date Tacoma Dodge and it's insurance carrier (Federated) have not agreed or made any attempt to pay for the damage done to my vehicle when it's service bay/garage door closed on the roof of my vehicle.  My insurance carrier (State Farm) has investigated the claim that that Tacoma Dodge filed against my insurance for the damage they claim their service bay/garage door sustained as a result of the door closing on the roof of my vehicle.  My insurance, State Farm, sent Tacoma Dodge a letter stating that I was in no way liable for any damage caused as a result of the service bay/garage door closing on the roof of my vehicle, and therefore, they denied the claim filed by Tacoma Dodge.Tacoma Dodge initially refused to provide me with their insurance information and/or if they were self insured/bonded.  It wasn't until I attempted to contact the General Manager, Steve C[redacted] (who never returned my call), and filed a complaint with Dodge Corporate, and returned to Tacoma Dodge again and demanded they provide me with their insurance information that Eric F[redacted] emailed me their insurance carrier, Federated, and claim number.I have provided Tacoma Dodge's insurance carrier, Federated, with all of the information for the auto repair shop that completed the estimate of damage to my vehicle.  I have left email messages and voice mail messages for Tacoma Dodge's insurance carrier, but have yet to here back or receive a response from them.  I am still waiting for Tacoma Dodge or their insurance carrier to take care of the damage they did to my vehicle.Also, as for their agreement to refund the diagnostic costs of $350.67, we have yet to receive this refund.
Sincerely,
[redacted]

September 27,2016
Revdex.com
PO Box 1000
DuPont, WA 98327
                Re: Tacoma Dodge Chrysler Jeep Ram
                Complaint of...

[redacted]
                Your File No.[redacted]
Dear Ms. [redacted]:
                I’m writing in response to the complaint filed by [redacted] regarding our business and the purchase of her 2007 Volkswagen Touareg.
                On August 18,2016 Ms. [redacted] purchased a used 2007 Volkswagen Touareg with 143,671 miles from our dealership. This vehicle was sold to Ms. [redacted] “As-Is” with no warranty by our dealership.
                As stated in her complaint Ms. [redacted]’s check engine light came on in her vehicle at which time she contacted her sales representative Kari and was instructed to bring her vehicle to our dealership. We provided a loaner vehicle to Ms. [redacted] and informed her that we would look at the issue that she was having with her vehicle and would assist her in repairs at no expense to her as an act of good will and good customer service. Ms. [redacted]s Volkswagen was sent to an Import repair facility for the necessary repairs.
                Tacoma Dodge Chrysler Jeep Ram spent in excess of $1,700 repairing Ms. [redacted]s vehicle and we attempted to satisfy her as an act of good customer service. It is unfortunate that Ms. [redacted] is still dissatisfied with our dealership and we do apologize that these repairs took some time to complete by our vendor.
                Thank you for giving us the opportunity to explain our position in this matter.
 
                                        ...⇄ Yours very truly,
                                                                        ...⇄ Steve C[redacted]
                                        ...⇄ General Manager
                                        ...⇄ Tacoma Dodge Chrysler Jeep Ram

As communicated in his complaint Mr. [redacted] purchased an in transit vehicle from our dealership. This vehicle was delayed to our Dealership by the transportation company that the vehicle Manufacturer uses to deliver its vehicles to Dealerships from the factory. Mr. [redacted]'s vehicle was...

delivered to his home in Portland, OR on Saturday, January 13,2018. This matter should be considered closed at this time. Thank you for giving us the opportunity to address this customers concern Steve C[redacted]