Tacoma Dodge Chrysler Jeep Ram

Complaint: [redacted] I am rejecting this response because:As of this date Tacoma Dodge and it's insurance carrier (Federated) have not agreed or made any attempt to pay for the damage done to my vehicle when it's service bay/garage door closed on the roof of my vehicle My insurance carrier (State Farm) has investigated the claim that that Tacoma Dodge filed against my insurance for the damage they claim their service bay/garage door sustained as a result of the door closing on the roof of my vehicle My insurance, State Farm, sent Tacoma Dodge a letter stating that I was in no way liable for any damage caused as a result of the service bay/garage door closing on the roof of my vehicle, and therefore, they denied the claim filed by Tacoma Dodge.Tacoma Dodge initially refused to provide me with their insurance information and/or if they were self insured/bonded It wasn't until I attempted to contact the General Manager, Steve C [redacted] (who never returned my call), and filed a complaint with Dodge Corporate, and returned to Tacoma Dodge again and demanded they provide me with their insurance information that Eric F [redacted] emailed me their insurance carrier, Federated, and claim number.I have provided Tacoma Dodge's insurance carrier, Federated, with all of the information for the auto repair shop that completed the estimate of damage to my vehicle I have left email messages and voice mail messages for Tacoma Dodge's insurance carrier, but have yet to here back or receive a response from them I am still waiting for Tacoma Dodge or their insurance carrier to take care of the damage they did to my vehicle.Also, as for their agreement to refund the diagnostic costs of $350.67, we have yet to receive this refund Sincerely, [redacted]

As stated in our previous letter, we never removed, tightened or adjusted any of Ms [redacted] - [redacted] 's wheelsWe consider this matter closed

Complaint: [redacted] I am rejecting this response because: I have spoken with the business, but have not yet come to an agreement on a resolution They have taken action which move us closer toward resolution We are still trying to finalize the details Sincerely, [redacted] ***

Please note that we do acknowledge receipt this complaintWe will update shortly with a response to the Revdex.com and the Customer

Complaint: [redacted] I am rejecting this response because: you do not have any paper signed by me saying that the payoff is an estimationIs it also my fault that your employees cannot pick up a phone and push a couple of buttonsBecuse my prior finance company has an automated system where you can enter the social security number and get the exact payoffAnd the car paperwork did have the social number so there is no reason that ypu should have the payoff almost dollars offThat is called being lazyI should not be penalized for your inability to do what your supposed to do Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I am rejecting this response because:The vehicle is a safety concern, Jeep itself made many recalls pertaining to this make and modelThe vehicle was not only brought in there for the transmission but also for the brakes because my wife was in fear of driving the vehicle because of the jerking, delay and shaking while pressing the brakeThe vehicle was in fact a safety to everyone who had drove or rode passenger because of the consistent jerking motion that is damaging to the bodyThe vehicle was also a safety issue that the dealership still has not fixed regarding the transmission that we were told by Micheal the case manager that was approved to be replacedThe dealership personally chose to keep updating and repeating the same attempts to fix the vehicle that we are unsure if this caused ongoing problems with the vehicleThe dealership personally chose to state they did many diagnosis along with many break inspectionsI find this to or fabricated because the vehicle remains with the same concerns and the brakes and rotors they stated were good throughout all inspections are now needing to be replacedThe dealership would tell us that we had to pay a deductible and the the vehicle would be repaired and that the transmission was going to be replaced after to attempts, this was falseThey sent us home with the same unsafe, life threaten and body damaging problemsMy wife had told Jerry that she felt as if they were not fixing truly was they stated and in her opinion they were incompetent of repairing the vehicleJerry was not happy about her opinion and stated the the mechanic was extremely qualified (in his words)Since my wife voiced her opinion; Dodge has refused to provide us with documentation that shows how they came to the conclusion about the brakes and rotorsDodge has also failed to supply us with the requested documents that show us what was the cause of the brakes and rotors to go from the thickness that they stated in the inspection in such a short time frameDodge stated that the vehicle was not a safety issue but if the vehicle was not brought in for the same ongoing problems; we would have not learned that the axle that was in fact the makers fault, was foundAt the time the diagnosis for axle was made the vehicle had been in and out of their shopThe repair shop stated they drove the car many times and that they did not notice as certified/degrees as a mechanicHow is it that my wife who does not have a certification or degree as a mechanic diagnosed that it was the transmission and brakes based off of her concernsHow is it that the vehicle now has brake and rotor problems, when the vehicle has drove this same way since October and they told me I needed an alignment (alignment done at Sears)The complaint center even felt that the brakes and rotor need was questionable but stated it was up to the Manager what decision he wanted to makeThe dealership is telling us to see the Lemon Law that should have been accomplished months ago; especially since the shop was unable to diagnosis or repair the Jeep properly and assuring that it was in fact safe as they statedThe dealership also told us that all repairs had to be done with Dodge in order to be under warranty and that we would lose warranties if another shop did repairs Sincerely, [redacted]

Thank you for the opportunity to address this concern with Ms [redacted] - [redacted] and her Jeep Wrangler UnlimitedAs stated in her complaint Ms [redacted] ’s vehicle was brought to our dealership on June 8, for a basic oil change serviceThere is no part of a basic oil change service or vehicle inspection that requires our dealership to remove any of the wheels or touch any of the vehicle wheel lug nutsMs [redacted] - [redacted] ’s vehicle was also equipped with a locking lug nut on each wheel which she shared with our Service Director when discussing her vehicles wheel coming off Vehicle wheel locks require a special key to remove the lug nuts and due to this we would have been required to communicate with Ms [redacted] - [redacted] as to the specific location of the wheel lock key inside of her vehicle, this never occurredIn addition, there was no part of the requested or performed services that would have required our company to touch, loosen, or forget to tighten the lug nuts(see attached repair invoice and vehicle inspection report) Ms [redacted] - [redacted] also states in her complaint that our dealership informed her “that we do not have the proper equipment to do the service” and “they actually send vehicles like mine to other locations to be properly maintained”These statements are simply not trueTacoma Dodge Chrysler Jeep Ram services a multitude of different vehicles including dump trucks, large contractor vehicles, Ram Trucks and Jeep Wranglers on a daily basis Thank you for giving us an opportunity to explain our position in this matter Sincerely, Steve C [redacted] General Manager Tacoma Dodge Chrysler Jeep Ram

Complaint: [redacted] I am not rejecting this response because it is not a final responseI will wait to hear what you find in you investigationPlease let me know if you need anything further from my end.Sincerely, [redacted]

Update as of 1/5/2016; We have met with Mr [redacted] ***, all issues have been addressed and accepted by him Regards, Steve C [redacted] Executive Manager Tacoma Dodge Chrysler Jeep RAM

Thank you for making Tacoma Dodge Chrysler Jeep Ram aware of this concern related to [redacted] ***The service director for our dealership, Eric F*, has reached out to make contact to Ms [redacted] to address her concerns regarding her interaction with our service associate MattWe sincerely apologize if she felt that she was not being communicated with appropriately during her visit here to our dealership, or that she was not directed immediately to a supervisor when they were not able to effectively work together to resolve her concernsIn relationship to the timing of her vehicle service, our dealership offers service hours of operation from 7am until 8pm on weekdays and on both Saturday and Sunday from 8am until 5pmWe have found these to be some of the most convenient hours of operation of any service department in the state, and most certainly in the Tacoma communityBeing that the 27th of May happened to be the Friday before Memorial Day, our morning traffic flow was to times what we normally experience and did cause unexpected delays for both our customers and increased work for our staffUnavoidable spikes in our business volume are few and far between, and when they do happen, we do the best we can to provide customers with accurate wait times and alternative options if availableIn the case of Ms***, we did in fact ask several customers to wait an additional minutes so that we could put her vehicle ahead of their vehicle in que for service, and the routine maintenance was completed in minutesBecause the maintenance package that Ms [redacted] purchased is only valid at Tacoma Dodge Chrysler Jeep Ram, we will wait for the customer to reply to our attempts to communicate with her, and resolve any outstanding service balances she may be due for in the future

We are writing in response to the complaint filed by [redacted] Tacoma Dodge Chrysler Jeep Ram has contacted Mr [redacted] addressed his concerns and he is satisfied at this time Thank you, Steve C [redacted] General Manager

Complaint: [redacted] I am rejecting this response because:The information that I received is from one of the service manager Hubert JetterI have heard this from several people in the parts department as wellLet alone I have asked on multiple occasions to speak with the general manager and he has avoided me and has never returned phone calls when I have requested Sincerely, [redacted] - [redacted]

I would like to respond to her statements that she has made to your office in regards her purchase agreement she entered into with Tacoma Dodge Chrysler Jeep RAM First, some lenders, before funding an automobile loan for customers with below average credit will conduct an interview with the customer in order to verify the credit information that the customer has provided to the dealershipThey will not fund the loan unless this interview has been completed by the customerIt is extremely important that the customer answers the lender’s phone calls and respond to their inquiries on a timely basis in order to be funded Ms [redacted] failed to respond to AmeriCredit’s many phone call attempts to conduct her welcome call interview When AmeriCredit was finally successful in contacting Ms [redacted] she was unwilling to and refused to do the welcome call needed to fund her loanShe stated to the loan officer at AmeriCredit Financial that she “was not going to do this call” and also informed the bank that she was no longer employed It is our belief that Ms [redacted] has not acted in “good faith” and continued to obstruct the funding of her loan after signing her vehicle purchase contractHer failure to respond to Mr [redacted] and Ms [redacted] ***’s many phone calls, emails and text messages, in excess of documented attempts, in a timely manner to have her conduct her credit interview with the bank for funding delayed the process much longer than it should have takenDue to the fact that Ms [redacted] was unwilling to complete her welcome call interview with AmeriCredit, the lender had no choice but to rescind her financing in fundingHad MsMs [redacted] responded in a timely fashion, Ms [redacted] ’s loan would have been funded and she would still have her new vehicle Next I do not believe that it is realistic of Ms [redacted] to expect that her trawould still be available to her after she sold her travehicle to our dealership on August 17, A vehicle payoff check was issued to Capital One Auto Finance on August 19, 2015, settling the lien on her vehicle that was sold to our dealership as part of the new vehicle transactionIt is Washington law to pay-off vehicles traded in within daysOur dealership has since sold her vehicle and her loan was satisfied in fullWe cannot put her back into the position she was in before all of her delaying and procrastination Should she wish to purchase another vehicle, we will be glad to assist her, but we consider these transactions closed and conducted in a professional and fair manner Sincerely, Steve C [redacted] Executive ManagerTacoma Dodge, Chrysler, Jeep Ram

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: You have been given information by either the bank or your employeesI have documentation as well, SirI am not ignorantYou can not do this to people, and I will make sure that you do not do this to someone again Sincerely, [redacted]

Thank you for providing us the additional information regarding this complaintAs stated in our previous response it is the customers responsibility to satisfy the lien on their automobile loan if the amount that was established was more than what was estimatedHad the customers vehicle payoff been overestimated would it have been acceptable for our dealership to keep that overestimation? No, we would not have refunded that amount to Ms [redacted] Our dealership provided documents to Ms [redacted] , which she signed that stated had the payoff been underestimated, she would be responsible to pay the difference or if the amount was overstated that we would refund that overestimation to herWe consider this matter closed at this timeThank you, Steve C [redacted] General Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to have on record that this business is interested in one thing only,,,,,, $ Even its attempt to correct the situation was ineptI will not be returning to this business nor will I ever recommend it to others I can go into great detail but I want this to be done.Sincerely, [redacted]

I am writing this letter in response to the complaint file by *** *** on July 7,
As stated in her complaint Ms*** purchased a Jeep Compass from our dealership a year ago on 7/4/The purchase price of her Jeep Compass was $16,as listed on the vehicle buyers
order and retail installment contract not $23,as she has stated in her complaintThe purchase price, monthly payment of $and the term of her contract were fully disclosed to Ms*** by our Business Manager Ingo Hippke during the completion of her paperwork
We have attempted to contact Ms*** several times to see if we could assist only to receive an email stating that “if you need to tell me something call the Revdex.com”If Ms*** would like further assistance she is more than welcome to contact me directly at 253-475-or by email at ***@tacomadodge.com
Thank you,
Steve C***
General Manager
Tacoma Dodge Chrysler Jeep Ram

If Mr*** can contact Eric F*, Service Director of Tacoma Dodge Chrysler Jeep Ram to schedule a service appointmentWe have had no additional repair orders for Mr*** since his last visit to our dealership almost years ago.Sincerely, Steve C***General Manager

Complaint: ***I am rejecting this response because:
This was written as if it has already happenedIt is scheduled for Monday July
I will update then
Sincerely,*** ***