T-Mobile USA

June 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 25, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Ms [redacted] experienced with her monthly costT-Mobile records confirm that on January 9, 2016, Ms [redacted] activated mobile numbers ending in [redacted] and [redacted] on the $Simple Choice Family Match Unlimited Talk, Text and Data rate plan with the $Premium Handset Protection feature for each numberMs [redacted] also activated mobile numbers ending in [redacted] and [redacted] on the $Mobile Internet 2GB rate plan with the $Premium Handset Protection feature for each numberFurther records confirm that at the time of activation Ms [redacted] leased a Samsung Galaxy S32GB Edge for each of her mobile numbers ending in [redacted] and ***Ms [redacted] agreed to the terms of the lease wherein she agreed to pay for the equipment in monthly lease payments of $eachFurthermore, on January 9, 2016, Ms [redacted] purchased two Samsung Galaxy Sscreen protectors, two wireless charging pads and two Galaxy ScasesMs [redacted] elected to finance the accessories through the Equipment Installment Plan (“EIP”) wherein she agreed to pay for the cost of the equipment totaling $in monthly installments of $and one final installment of $Additionally, on January 10, 2016, Ms [redacted] purchased two Samsung Galaxy Tab A devicesMs [redacted] elected to finance the cost of the two tablets totaling $through EIP, wherein she agreed to pay monthly installments of $and one final installment of $Ms [redacted] also purchased two cases for the above tablets and financed the cost of the accessories totaling $through EIP wherein she agreed to monthly instalments of $and one final installment of $Therefore, based on the above, Ms [redacted] initial monthly cost, before taxes and discounts was $We apologize if Ms [redacted] was advised her monthly cost would be lowerFurther records confirm that effective March 19, 2016, Ms [redacted] rate plan for mobile numbers ending in [redacted] and [redacted] was changed to the $Promotional Family Match Unlimited Talk, Text and Data rate plan and the Premium Handset Protection features were removed from these two numbersFurthermore, effective April 19, 2016, the rate plan for mobile numbers ending in [redacted] and [redacted] were changed to the $Mobile Internet On Demand rate plan and the Premium Handset Protection features were removedThis reduced Ms [redacted] monthly cost to $before taxPlease note that when Ms [redacted] initially activated service, she qualified for the monthly Advantage Discount of 15% which is provided to employees for the [redacted] However, effective March 25, 2016, the Business Family Discount was applied to Ms [redacted] account, which provides her with a $discount to her base rate plan costTherefore, Ms [redacted] rate plan cost for her numbers ending in [redacted] and [redacted] is reduced to $Ms [redacted] is also receiving a monthly discount of $for each of her Mobile Internet plans for a total discount of $Therefore, Ms [redacted] monthly costs are reduced to $before taxesIn reviewing Ms [redacted] account our records confirm that her May 19, 2016, billing statement was provided showing an outstanding balance of $188.41, which includes monthly access charges, equipment charges and taxes for services from May 19, 2016, through June 18, Ms [redacted] can expect her monthly statements to be around this same costAs a courtesy to Ms***, we have rerated her January 2016, through April billing statements as if she was on her current rate plan during that timeframeAs such, we have applied a credit of $to her account for the difference between what she was billed and what her current cost is nowThis has reduced Ms [redacted] outstanding balance to a credit balance of $T-Mobile regrets any concerns Ms [redacted] experienced with our Carrier Freedom program and the status of her submissionAs Ms [redacted] is aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offerThese promotions, collectively known as Carrier Freedom have been overwhelmingly successfulIt is important to note that when a customer trades equipment in at the time of activation, they receive a trade in credit on their account for the equipmentAfterwards, when they apply for reimbursement through www.switch2tmobile.com, the reimbursement amount is based on equipment charges which were assessed to their previous carriers accountReimbursement is then sent for the difference between the trade in credit received and the final equipment charges from their previous carrierOur records confirm that Ms [redacted] traded in two Samsung Galaxy Sdevices and two LG Gpad devices when she activated service with T-MobileOn January 17, 2016, Ms [redacted] received a trade in credit for each of the Samsung Galaxy Sdevices totaling $As such, tracredits of $were applied to her accountAdditional records confirm that Ms [redacted] was to receive a trade in credit of $for each of the LG Gpad devicesUnfortunately, these credits were not applied to her accountAs such, as a courtesy to Ms***, we applied the trade in credits for the LG Gpad tablets totaling $to her account reducing her account balance to a credit balance of $Finally, our records confirm that on January 25, 2016, Ms [redacted] submitted her application for reimbursement online at www.switch2tmobile.comMs [redacted] final billing statement from her previous carrier shows that she had a final balance of $for the Samsung Galaxy Sdevices which she traded in for mobile numbers ending in [redacted] and [redacted] and that she was billed a $early termination fee for each of her numbers ending in [redacted] and [redacted] for a total reimbursement amount of $On February 16, 2016, the difference between the trade in credits of $and the above total balance in the amount of $was refunded to Ms [redacted] with a prepaid debit card mailed to her at her billing addressBased on the above it is T-Mobile’s position that Ms [redacted] Carrier Freedom reimbursement was correctly processedT-Mobile respectfully declines any further request for reimbursementFurthermore, as Ms [redacted] is outside of the day return period, she is no longer eligible to return her equipment for a refundMs [redacted] may check her current balance online at www.T-Mobile.comBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCBrian W [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because:I have received only one correspondence post my complaint, thank-you for reducing my bill amount but I still can not log in to my account even after many months of Having trouble ticketPlease do not close complaint unless the issue is resolved.Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would further like to add that Chris is the consummate professionalHe read all of the issues I have been experiencing over the past months before calling me and had an offer prepared immediatelyIt is my hope that tech support gets on the same page and has better answers for customers that may experience the same issues It has been my pleasure working with Chris and though I hope it is not necessary, I have his permission to contact him directly in the future if need be Thank you to everybody involved in this matter.Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am especially grateful to MsSharon B [redacted] for her patience and diligence in bringing this case to a satisfactory resolutionSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, as for the attempts in contacting me personally, I have never received a phone message, be it home or cell numberThe goodwill gesture from T-Mobile is satisfactory and my only hope is that they will provide further training for their agents located in their outsourced Call Center.Sincerely, [redacted]

Revdex.com Team, I apologize I missed the email seeking input after resolution of Complaint ID: [redacted] This issue has been addressed to my full satisfaction by TMobile and if you would like to update your records with that response, please feel free to do so Thanks, [redacted]

October 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 14, 2016, regarding the above-referenced accountT-Mobile is pleased to report that Mr***’s concerns have been resolved to his satisfactionT-Mobile regrets any concerns Mr [redacted] experienced in regards to his iPhone TraofferT-Mobile records confirm that on September 14, 2016, Mr [redacted] qualified and took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of two Apple iPhone Black handsets with 32GB of memory and two Apple iPhone Plus Rose Gold handsets with 32GB of memoryAt the time of purchase Mr***’s purchase qualified for the iPhone TraofferStarting September 9, 2016, for a limited time, new and existing postpaid customers who tratheir fully paid off iPhone (from any carrier) can get a new iPhone for free, via billing credits, when purchased on EIPStarting September 15, 2016, customers must sign up for the T-Mobile ONE rate planOn October 6, 2016, Mr [redacted] utilized T-Mobile’s EIP offering with the purchase of an Apple iPhone Black handset with 32GB of memoryPlease note that as Mr [redacted] did not change his rate plan to the T-Mobile ONE rate plan, Mr***’s purchase did not qualify to receive the monthly bill credits, reducing the cost of the handset to zeroAdditionally, on October 7, 2016, Mr [redacted] qualified and took advantage of T-Mobile’s JUMP! On Demand lease offering, with the lease of an Apple iPhone Black handset with 32GB of memoryThis handset also did not qualify for the iPhone Traoffer as the handset must have been purchased utilizing EIPNevertheless, on October 20, 2016, in an effort to amicably resolve the matter, and as a courtesy to Mr***, T-Mobile closed Mr***’s EIP and JUMP! On Demand on the two iPhone Black handsets purchased on October 6, 2016, and October 7, 2016, reducing the balances to zeroMr [redacted] has accepted this as a resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCDiana J [redacted] Executive Response

September 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 19, 2015, regarding the above-referenced accountT-Mobile has confirmed that the name on the correspondence and the name on the account are the same personT-Mobile would like ensure that Ms [redacted] is satisfied with the way her account is set up, if she would like to update the billing name on her T-Mobile account to reflect her name change, she may bring her government-issued I.D., and Marriage Certificate / Divorce Decree to a direct T-Mobile retail store to have her account updatedPlease note that T-Mobile can only change the billing name to match the name listed on the government-issued I.DT-Mobile regrets that Ms [redacted] is dissatisfied with our previous response to your office and we want to assure her that she is being billed properlyAs stated in our previous correspondence, if customers make an extra EIP payment with an account balance greater than zero, like Ms [redacted] did, the payment is posted to the account immediately while the associated charge to close the EIP does not appear until the end of the billing cycleAs such the extra EIP payment will appear to reduce the balance due for that month rather than the EIP balanceNevertheless, in an effort to amicably resolve Ms [redacted] ’s concerns, T-Mobile has issued a onetime credit in the amount of $toward Ms [redacted] ’s account for the previous EIP payments for the Roll Glass and S-view coverTo make the EIP payoff process as seamless as possible for Ms [redacted] in the future, we recommend that she make extra EIP payments when her account reflects a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INCRuben A [redacted] Executive Response

September 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 5, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that upon speaking with Ms***, she confirmed that her concern has been resolved to her satisfaction T-Mobile regrets any inconvenience that Ms [redacted] experienced in regard to paying her balance through T-Mobile’s website and we appreciate the opportunity to address her concernsT-Mobile records indicate that on October 5, 2011, Ms [redacted] activated her account with mobile number ending in ***Regrettably, on August 11, 2017, Ms [redacted] cancelled her account by porting her number to another carrierUpon Ms [redacted] cancelling her account, any features included with having T-Mobile services were cancelled as well which includes online access via the T-Mobile.com website Ms [redacted] has the option to pay her balance due via the Interactive Voice Response system, at a T-Mobile retail location, over the phone with Customer Care, or with the billing statement that is sent to herPlease be advised that upon speaking with Ms [redacted] on September 8, 2017, she agreed to pay the balance in full of $at a retail location Should Ms [redacted] have any questions regarding her account or the information provided above, she may contact me at the number listed belowT-Mobile regrets any inconvenience to Ms [redacted] and we hope to serve her again in the future Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Carlos T [redacted] Executive Response

Thank you Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

March 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 2, regarding the above-referenced accountPlease be assured that T-Mobile strives to resolve our customers concerns in a timely manner and we regret that we have been unable to speak with Ms [redacted] directlyT-Mobile reached out to Ms [redacted] on March 4, 2016, and March 7, Please note that T-Mobile will continue to work with Ms [redacted] until an amicably resolution is agreed upon regarding her equipment and her final balanceT-Mobile regrets any inconvenience to Ms [redacted] regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCLuv V [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIn speaking with Leah from T-Mobile, she was able to resolve the issue per my request and also compensated me for the time and miscommunication experiencedSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I had a supervisor call me on 5/26/once again I was told that I was gonna have no doen payment and he was calling to see what had happenedHe disnt even know why he was calling meI guess it was notated that he said I was going to have a down paymentI had two witnesses when this supervisor called me and had the conversation on speaker phoneOnce again even a supervisor told me no down paymentSo what is it going to beI made a request of how the situation to be handled but I dont know how its going to endYes I understand that now tmobile does require down payments but I was told incorrectly back in April which is not my faultSo id like to know will I have to make a down payment, yes or no and if I do how much am I looking at Sincerely, [redacted] ***

December 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ** [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 9, 2015, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Dr***, however our attempts have been unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letterWe regret any inconvenience Dr [redacted] has experienced with her recent handset purchasesOur records indicate on September 25, 2015, Dr [redacted] purchased two Apple iPhone 6s Plus handsets, one in Gold with 16GB of memory and one in Silver also with 16GB of memoryAt that time Dr [redacted] elected to place the handsets on an Equipment Installment Plan (“EIP”)On October 22, 2015, Dr [redacted] canceled her accountAs the above-mentioned handsets were placed on EIP, the remaining cost of the handsets was accelerated and posted to her final billing statement in the amount of $1,Upon review, T-Mobile found that one of the two handsets was received in our warehouse on December 12, Although outside of the return period, T-Mobile has applied a credit of $to Dr***’s account for the one handsetTherefore Ms***’s account remains closed with an outstanding balance of $However T-Mobile is committed to continue working with Dr***; as such, if she would like to contact me directly at the number below and provide the tracking numbers I would be happy to further investigate this matter and apprise Dr [redacted] of our findingsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCMercedes B [redacted] Executive Response

April 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 20, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience to Mr [redacted] regarding the cancelation of his T-Mobile accountOn August 9, 2016, Mr [redacted] activated a T-Mobile post-paid account on our “No Credit” account typeAs such, Mr [redacted] was required to remit a deposit of $for his two lines, at the time of activation Please note that our postpaid “No Credit” account types utilize our bill current bill system which means that charges for a customer’s rate plan are billed in advance of the service being provided and become due within that billing cycleHowever, our bill current bill system is not a prepaid service, and as such requires a customer’s request to cancel service Unfortunately, as Mr [redacted] ’s account remained unpaid, his account was canceled on February 13, 2017, for non-paymentAs such, Mr [redacted] ’s deposits remitted at activation were released and applied to his outstanding balance of $which was comprised of his unpaid monthly recurring charges from January 3, 2017, through February 13, Mr [redacted] ’s updated balance was $following his deposit release As Mr [redacted] ’s account remained unpaid, his account was referred to an outside collection agency, on March 17, As Mr [redacted] ’s account was referred to an outside collection agency, he was assessed a collection fee of $20.91, effectively updating his balance to $ In an effort to amicably resolve this matter, T-Mobile has issued a credit of $to the above-referenced account bringing the account to a zero balanceAs such, Mr [redacted] ’s account will remain closed with a zero balanceT-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Martin G [redacted] Executive Response

June 12, 2015FILEDELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondencedated June 5, 2015, regarding the above-referenced account T-Mobile offers customers subscribed to eligible Simple Choice and New Classic rate plansthe largest global data coverage area included at no extra charge This global freedom was automatically addedto qualifying Simple Choice plans andis available in over countries and destinations (seewww.t-mobile.com/international for participating countries)Please note, thereis no need for customers to add a separate feature or service to the accountbefore they travel if they are subscribed to a qualifying rate plan With T-Mobile's SimpleGlobal offering, customers have unlimited web at standard speeds ofapproximately 128Kbps These speeds aregreat for web browsing, email, social networking and occasional use of certainfeatures like GPS and maps However,should a customer feel these speeds are not sufficient; higher-speed datapasses are available for purchase when traveling abroad Additionally, voice calls back to the U.S.and to Simple Global countries are aflat rate of $per minute, while unlimited text messaging is included at nocost It is important to note that users traveling to a countryoutside of Simple Global coveragewill incur text charges at $per message sent or received and data roamingcharges at our standard World Class rates of $15/MB (plus taxes &fees) Voice charges vary by country,and as such, T-Mobile recommends that customers visitwww.t-mobile.com/international before they travel to see specific countryratesT-Mobilerecords indicate Mr [redacted] , who is subscribed to an eligible rate plan wasusing a Samsung Galaxy Shandset, a data device, on mobile number ending in ***while recently internationally roaming in Nepal which is does not fall withinthe Simple Global coverage Please also be advised that upon the handset registering withthe network in Nepal a series of text messages are sent to the handset thatread: Free T-MobileMsg: Welcome to KenyaOut of plancoverage$0.50/text and $4.19/min talkFor info call us for free +[redacted] Free T-Mobile Msg:CAUTION: Charges for web, email & apps while roaming up to $15/MB +taxTo opt out of data dial #***#, to opt in text #***# Based on the warning text messages that were sent and Mr[redacted] ’s usage of the service, it is T-Mobile’s position that the account wasbilled in accordance with that usage and we consider the charges to be validHowever, in an effort to amicably resolve this matter on June 10, 2015,T-Mobile applied a credit to the account in the amount of $1,for theincurred international roaming chargesPlease note that the account currentlyremains open and reflects a credit balance in the amount of $that willapply to the next month’s billing statement We regret any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaintagainst T-Mobile be closedThank you for bringing this matter to our attention Should you have any further questions, pleasefeel free to contact me at the address below or [redacted] Very truly yours, T-MOBILE USA, INC [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: I only received an order for one line, but it should've been for 2linesCan you please send me the order form to sign for the 2nd line iPhone7plus? Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Denise M [redacted]

November 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: Mrs [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 22, 2016, regarding the above-referenced account T-Mobile regrets any inconvenience to Mrs [redacted] regarding being charged for a non-working handsetPlease be advised that on June 29, 2016, a handset replacement was ordered for Mrs [redacted] ’s non-working handset, and it was shipped to her on June 30, Please be advised that in each replacement handset box, a set of instructions are provided to inform the customer how to return their non-working equipment and to avoid being charged a non-return fee In addition, the possibility of a non-return fee is disclosed at the time an exchange is processed Our records do not indicate that we received the non-working handset, as such; Mrs [redacted] was charged $for the non-return fee and applicable taxes Mrs [redacted] ’s monthly billing statement that was generated on November 11, in the amount $for monthly service charges from September 11, through November 10, and a non-return fee plus applicable taxesPlease be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned may The account may be reported to the credit bureau while a balance remains outstanding It is important to note that as of the date of this letter, Mrs [redacted] account has not been assigned to a third party collection agency T-Mobile records confirm that Mrs [redacted] canceled her account on November 12, when she ported her mobile number to another service provider Mrs [redacted] ’s billing cycle ran from the 11th of one month to the 10th of the following month Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle As a courtesy, an in an effort to amicably resolve this matter, T-Mobile placed a credit in the amount of $to Mrs [redacted] ’s on November 29, bringing her balance to $for monthly service charges from September 11, through November 10, plus applicable taxes that is past dueIn addition, T-Mobile will follow up on Mrs [redacted] ’s next billing statement credit Mrs [redacted] ’s final billing statement for monthly service charges after November 11, plus applicable taxesMrs [redacted] has accepted this as resolution to her concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Christopher R [redacted] Executive Response

December 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 5, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Ms [redacted] ’s satisfactionT-Mobile regrets any account and service concerns Ms [redacted] has experiencedIn Ms [redacted] ’s most recent letter to your office she outlined concerns regarding her price planAs indicated in our previous response to your File Number [redacted] , T-Mobile records confirm that Ms [redacted] subscribes to our T-Mobile One rate planT-Mobile ONE is a radical new take on how we access the mobile internet, which, for $per month, provides unlimited talk, text and high-speed smartphone dataMs [redacted] also indicated concerns regarding a recent payment arrangement that was placed on her accountT-Mobile records confirm that a payment arrangement was placed on Ms [redacted] ’s account and was set for December 12, 2016, in the amount of $Upon speaking with Ms [redacted] on December 13, 2016, T-Mobile determined that Ms [redacted] agreed to the above mentioned payment arrangement to avoid service interruptionIn an effort to amicably resolve this matter, T-Mobile placed a credit on Ms [redacted] ’s account in the amount of $resulting in a credit balance of $on Ms [redacted] s accountMs [redacted] ’s account remains active and in good standingPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s contact with our Customer Care departmentBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCJames H [redacted] Executive Response