T-Mobile USA

September 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 29, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Ms [redacted] experienced in regards to T-Mobile promotionsT-Mobile records indicate that on July 22, 2016, Ms [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Onhandset and an Alcatel One Touch Pop tabletAt the time of Ms [redacted] ’s purchase, she was not required to make a down paymentMs [redacted] then agreed to a series of monthly installments in the amount of $for the Samsung Galaxy Onhandset and $for the Alcatel One Touch Pop deviceIt is important to note that Ms [redacted] participated in the Summer Smartphone on Us offer and the July Tablet Mix OfferAs part of these offers, Ms [redacted] will receive monthly billing statement credits of $for the Samsung Galaxy Onhandset and $for the Alcatel One Touch Pop tablet, reducing the cost of the devices to zeroMs [redacted] is required to have one voice line of service in order to receive the credit for the Samsung Galaxy OnhandsetAdditionally, Ms [redacted] is required to have a Mobile Internet line of service active with a 2GB or higher rate plan in order to continue to receive the credit for the Alcatel One Touch Pop tabletShould Ms [redacted] ’s lines of service become cancelled, she would be responsible for the remaining EIP balancesT-Mobile records confirm that on August 9, 2016, we applied a credit of $for the Samsung Galaxy Onhandset, for the billing cycle charges from July 3, 2016, through September 2, On August 29, 2016, T-Mobile applied a credit of $for the Alcatel One Touch Pop device for the same billing statement dateOn August 31, 2016, T-Mobile applied additional credits of $and $for the billing cycle charges from August 3, 2016, through September 2, It is T-Mobile’s position that Ms [redacted] is receiving the promotional credits as specified in her EIP agreement and respectfully declines Ms [redacted] ’s request for a credit to her September 3, 2016, billing statementPlease note that by purchasing T-Mobile equipment, Ms [redacted] received a one-year Limited Warranty provided by the manufacturer of her deviceDuring the Limited Warranty period, Ms [redacted] is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange ProgramUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records reflect that Ms [redacted] participated in the Limited Warranty Exchange process on August 23, Upon speaking with Ms [redacted] , she has indicated that she has continued to experience concerns with her handsetUnfortunately, Ms [redacted] has refused any troubleshooting steps in order to determine the cause of her handset issuesTherefore, T-Mobile is unable to determine the root cause of Ms [redacted] ’s handset issues and determine if an additional exchange of Ms [redacted] ’s handset is warrantedShould Ms [redacted] wish to complete the troubleshooting process, she may contact me at the number listed belowBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCDiana J [redacted] Executive Response

April 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 31, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that we have contacted Ms [redacted] and resolved the matter to her satisfaction T-Mobile regrets any concerns Ms [redacted] has experienced regarding the buyout price for her JUMP! On Demand (“JOD") leaseT-Mobile records confirm that, on November 19, 2016, Ms [redacted] purchased a Samsung Tab E device through our Equipment Installment Plan ("EIP") program wherein she was required to remit a down payment in the amount of $and agree to monthly installments in the amount of $ On December 3, 2016, Ms [redacted] purchased two Samsung VR C devices via EIP wherein she was required to remit a down payment in the amount of $and agreed to monthly installments in the amount of $Additionally, at that time, Ms [redacted] entered into a JOD lease for two Samsung Galaxy Shandsets wherein she was required to remit a capital cost reduction in the amount of $and agreed to monthly lease installments in the amount of $plus applicable taxes Please be advised that if the customer does not upgrade, at months they will have the choice to either return the device or own it by paying the purchase option price agreed upon at lease signingIf a customer cancels service prior to the completion of their JOD lease, they can return their device and pay any remaining lease payments in full, or they can pay the remaining lease payments along with the purchase option price in order to own the deviceAs Ms***’s account was cancelled on March 31, the remaining JOD lease payments, the purchase option price, and final EIP balances will be reflected on the final billing statement which will be generated on or around April 19, It is T-Mobile’s position these charges are accurate and no credits or adjustments are due However, in an effort to amicably resolve the matter and upon speaking to Ms***, T-Mobile agreed to allow her to return her two Samsung Galaxy Shandsets to my attention at the following address: T-Mobile USA, Inc Attn: Brandon M [redacted] c/o Executive Response Menaul BlvdNE Albuquerque, NM Upon receipt of the equipment in an acceptable condition, T-Mobile agrees to credit the remaining JOD lease payments and purchase option price for a total credit in the amount of $1,T-Mobile recommends that Ms [redacted] request a return tracking number when shipping the equipment back to T-Mobile, and that she retain a copy of the return tracking number for her records, as we are not responsible for equipment being returned back to usWe ask that Ms [redacted] please include the handsets, chargers and her account information within the box to ensure that she receives the proper credit upon receipt of the handsetPlease be advised that if the final examination of the handsets indicates that they have sustained either physical or liquid damage that would void the Limited Warranty, the handsets will be returned to Ms [redacted] and the balance will then be considered valid and owedIt is important to note, Ms [redacted] must have the equipment post marked for return no later than days from the date of this letter in order to take advantage of this offer Additionally, as a courtesy to Ms***, T-Mobile has placed a 30-day hold on Ms***’s account to prevent further collection activityPlease note that this hold will expire, on May 2, 2017, at which time regular collection activity will resume for any remaining outstanding balancePursuant to our conversation, Ms [redacted] confirmed the matter is resolved and she has no further concernsT-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Brandon M [redacted] Executive Response

From: [redacted] gmail.com [mailto:solly[redacted] @gmail.com] On Behalf Of [redacted] Sent: Tuesday, August 23, 3:PMTo: Complaints Subject: Re: Your complaint has been received Greetings Resolutions, I filed this issue/complaint with you and I am still waiting on the confirmation of a resolution, however I managed to get in touch with T-Mobile Corporate Office A new development has occurred, a representative of corporate named Angel was assisting me and said she would be able to and will be cutting me a compensation check for the cancellation fee from [redacted] I have presented her with the bill and I am now waiting to hear backI will communicate with you that this is resolved or not by the end of the week Fingers crossed [redacted] [redacted]

Revdex.com:I do not totally agree with some of the allegations mentioned in the response from T-Mobile but in an effort to bring closure to this ongoing issue, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:T-Mobile is saying I returned the device on January 31st which is a lie If you check the following tracking number you will see [redacted] Why can't they just accept that I waited months for any sort of resolution? Sincerely, [redacted]

Dear Revdex.com, I just wanted to let you know that despite my disagreement about external physical damage of the screen, full refund of $plus tax amount satisfied me and I am planing to re-activate my account in next days I am very sorry for the delay in response and feel that it will be unfair if status of my complain on Revdex.com site will have "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied" status Would you please to change status of my complain to "satisfied" Best regards, [redacted]

I have received the reminder of my refund TThank youRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

January 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 2, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is Mr [redacted] , and that he has designated Ms [redacted] as an authorized user of the accountT-Mobile regrets any inconvenience that Ms [redacted] may have experienced in regards to her T-Mobile billing and appreciates the opportunity to respond to her concernsPlease be advised that on June 21, 2015, T-Mobile records confirm that Ms [redacted] took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 16GB handset in Silver on her mobile number ending in ***Additionally, on October 15, Ms [redacted] initiated a JUMP! On Demand (“JoD”) lease for an Apple iPhone 6s 16GB handset in Space Gray on her mobile number ending in ***It is important to note that for each of these offerings, payments for equipment are made in a predetermined number of monthly installments (depending on the program)However for both offerings; should a customer choose to cancel their service prior to fulfilling the monthly payment terms, the remaining balance of the financed devices will become due in full on the final billing statementPlease note that as of February 9, 2014, Ms [redacted] ’s mobile number ending in [redacted] was subscribed to the JUMP! featureThe JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout and the benefit of traditheir current device on an Equipment Installment Plan for full credit of the remaining balanceCustomers enrolled in JUMP! are offered the ability to upgrade to a new device up to two times per month period beginning six months after enrollmentT-Mobile record confirm that on September 17, 2016, Ms [redacted] JUMP!ed the Apple iPhone 16GB handset in Silver to a new Apple iPhone 6s 16GB in Space Gray handset utilizing our EIP program on her mobile number ending in ***Please note that Ms [redacted] was not required to place a down payment but agreed to monthly installments in the amount of $Additionally, the remaining balance of $for the Apple iPhone 16GB handset in SilverPlease note that a Change of Responsibility (COR) is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or businessIt is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the number(s) and, if applicable, the equipment moved to the new accountUpon requesting a COR, Mr [redacted] was advised that he would be responsible for locating the new customer and that the new customer must contact T-Mobile within days, qualify for credit, and agree to the Terms and Conditions of service before the transfer could be completedPlease note that T-Mobile investigated this matter and found that the COR for Ms [redacted] ’s mobile number ending in [redacted] was processed on September 17, As of that date, Mr [redacted] was no longer financially responsible for the mobile number ending in ***; however, he did remain responsible for the remaining balances of the aforementioned EIP and JODRegrettably, after further review T-Mobile found that Ms [redacted] did not request that the new EIP for the Apple iPhone 6s 16GB handset in Space Grey purchased on September17, 2016, be transferred along with the mobile number ending in [redacted] to the new accountAdditionally, pursuant to Mr [redacted] ’s request on September 18, 2016, T-Mobile cancelled his mobile numbers ending in [redacted] and ***, causing the remaining balances of the aforementioned EIP and JOD to bill out to the final billing statement dated October 19, T-Mobile records confirm that Ms [redacted] ’s final billing statement dated October 19, 2016, reflected a total balance in the amount of $Please note that $was considered past dueMs [redacted] was assessed $in current charges, for the remaining balances of her previously agreed upon EIP in the amount of $and JOD in the amount of $345.39, which was due in full on November 11, Please be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned mayThe account may be reported to the credit bureau while a balance remains outstandingAs T-Mobile’s internal collection efforts were unsuccessful, on December 17, 2016, Ms [redacted] ’s account was referred to a third party collection agency, Convergent Outsourcing Inc., for further collection effortsOn December 16, 2016, T-Mobile records confirm that Ms [redacted] contacted T-Mobile Customer Care and was correctly advised of what charges comprised her final billing statementAt that time she declined providing any form of paymentAs Ms [redacted] retains possession of both of the handsets it is T-Mobile’s position that the charges are valid and owedNevertheless, as a courtesy to Ms [redacted] on December 29, 2016, a one-time credit in the amount of $for the remaining balance of the Apple iPhone 6s 16GB handset in Space Grey, has issued to her above referenced account resulting in an updated balance in the amount of $It is T-Mobile’s position that these charges are valid and owedUpon speaking with Ms [redacted] on January 3, 2017, she remitted a payment in the amount of $resulting in an updated balance of zeroIn addition on January 3, 2017, T-Mobile instructed the third party collection agency to remove any negative reportingPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s contact with our Customer CareT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCShannon R [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: I made the unlock request on May I was told to wait hours after receiving the instructional email to unlock my phone I waited more than hours, ported out my number only to find that my phones were still not unlocked I had to buy a new phone so I could work T Mobile couldn't unlock my phones until the night of the 14th They failed to meet their obligations, costing me the money for a new phone, and the wasted time of speaking to them numerous times, to no avail My phones are fixed now, my account is closed, and im out $on a new phone, because I have to have it for work Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I don’t owe anything on that phoneI traded someone online a fully paid for iPhone for that phoneIf there was a balance on it I should have been notified in some wayNot allowed to just activate it on my accountIn which case I wouldn’t have done he tradeThis is bogusBasically T-Mobile isn’t saying you can steal a T-Mobile phone as long as you continue to use it on T-MobileOr people can sell stolen T-Mobile phones and just sell them online and the person buying is at faultNopeI reject your response 100% Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] - [redacted]

July 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 5, 2017, regarding the above-referenced account T-Mobile regrets that Ms [redacted] continues to have concerns regarding the balance on her accountAs stated in our correspondence to your office dated July 3, 2017, T-Mobile records confirm that the account balance of $was due to services rendered until March 31, 2017, accelerated Equipment Installment Plan charges, and applicable taxes and fees However, upon speaking with Ms [redacted] on July 14, 2017, she was informed that the balance was valid and as a gesture of good faith due to her ongoing concerns about the balance T-Mobile credited the account in fullA credit in the amount of $was placed on the account on July 14, The credit reduced the account to a zero balance Additionally, Ms [redacted] was advised that T-Mobile removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Ms***’ credit report to reflect the changeT-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Abigail P [redacted] Executive Response

September 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 15, 2017, regarding the above-referenced account T-Mobile regrets any concerns that Ms [redacted] may have experienced in regards to her insurance claim Customers who enroll in one of the several optional Premium Handset Protection (“PHP”) features offered by T-Mobile receive extended warranty coverage in addition to the ability to file an insurance claim should their device be lost, stolen, or physically damaged If a customer wishes to utilize the insurance coverage for any reason, they must contact the insurance provider, Assurant, directly It is important to note that if a customer files a claim for physical damage, they are provided a prepaid return label to send the damaged device back to Assurant In the event that a damaged device is not received by Assurant within a timely fashion, an insurance non-return fee is assessed by Assurant and billed to the customer via their T-Mobile billing statement T-Mobile records indicate that on June 24, 2017, Ms [redacted] initiated an insurance claim on an Apple iPhone 6S 16GB handset for physical damage On September 8, 2017, Assurant reported that the damaged handset was not returned to their warehouse As Assurant had not yet received the damaged handset within a timely fashion, a one-time charge in the amount of $was assessed to Ms [redacted] ’s September billing statement As neither T-Mobile nor Assurant have possession of the handset, it is T-Mobile’s position that the non-return fee is valid Nevertheless, T-Mobile has applied a one-time credit in the amount of $as a courtesy in an effort to amicably resolve Ms [redacted] ’s concerns Ms [redacted] ’s account now reflects a credit balance of $ T-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Anthony M [redacted] Executive Response Tell us why here

February 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 13, 2016, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Mr [redacted] and he confirmed that his concerns have been resolved to his satisfactionT-Mobile regrets any concerns Mr [redacted] had with his equipment replacement orderT-Mobile records confirm that on November 27, 2015, replacement equipment was ordered for Mr [redacted] ’s non-working equipment, and it was shipped to him on the same datePlease be advised that in each replacement box, a set of instructions is provided to inform the customer how to return their non-working equipment so as to avoid being charged a non-return feeOur records indicate that we did not receive the non-working equipmentAs such, Mr [redacted] was charged $for the non-return fee and applicable taxesIt is important to note that the possibility of a non-return fee was also disclosed to Mr [redacted] at the time the exchange was processedOur records do not indicate that we have received the non-working equipmentAs such, the non-return fee of $assessed to Mr [redacted] ’s January 15, 2016, billing statement is considered validNevertheless, in an effort to amicably resolve this issue, T-Mobile has applied an $credit to Mr [redacted] ’s account for the non-return feeMr [redacted] ’s account now has an outstanding balance of $and he may verify this by visiting www.T-Mobile.com or by dialing #225# on his T-Mobile deviceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCBrian W [redacted] Executive Response

March 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 17, 2017, regarding the above-referenced account T-Mobile appreciates the opportunity to respond to Ms***’s concerns related to the billing on his T-Mobile accountOur records reflect that, at the time of activation, Ms [redacted] attempted to take advantage of the following promotions: • Apple Black Friday; and • Magenta Po As can be expected, there are several eligibility requirements for each of the above promotions; some of these requirements were met and others were not To begin with, T-Mobile records reflect that Ms***’s tradevices were inadvertently returned to the incorrect location using the incorrect shipping label; as such, the account was not enrolled in the Apple Black Friday promotion and did not receive the monthly bill creditsWith respect to the Magenta Pooffer, this promotion was not available to be combined with the Apple Black Friday promotion and therefore Ms [redacted] was not eligible and subsequently was not mailed the $prepaid cardsT-Mobile regrets any confusion regarding these offers Nevertheless, in an effort to amicably resolve Ms***’s concerns, T-Mobile offered to waive the remaining EIP balance of the four iPhone handsets, totaling $2,in remaining EIP balanceAdditionally, T-Mobile also provided an account credit of $to bring Ms***’s account balance to a valid and owed amount of $equivalent to unpaid recurring service charges Furthermore, T-Mobile has placed an account collection hold through May 1, to allow Ms [redacted] time to pay upon this balance, along with updating her rate plan to the T-Mobile ONE arate plan with taxes and fees included in the cost of the rate plan to reduce her monthly recurring service chargesPlease note Ms [redacted] will continue to incur monthly service charges during the account collection holdMs [redacted] has accepted these offers as resolution to her concernsT-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Kimo C [redacted] Executive Response

June 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 25, 2017, regarding the above-referenced accountT-Mobile is pleased to report that Ms [redacted] ’s concerns have been addressed and resolved to her satisfaction T-Mobile regrets any inconvenience to Ms [redacted] regarding her accountT-Mobile records indicate that on May 5, 2017, Ms [redacted] ’s account was cancelled per her requestA final billing statement dated May 19, 2017, was provided to Ms [redacted] reflecting a balance of $due on June 11, This balance consisted of a past due balance for accelerated Equipment Installment Plan charges Please be advised that on May 24, 2017, a payment of $posted to Ms [redacted] ’s accountIn addition, a credit of $was applied to Ms [redacted] ’s account for unused services, reducing the balance to $ Furthermore, in an effort to amicably resolve this matter, on May 30, 2017, T-Mobile agreed to apply a day collection hold on Ms [redacted] ’s accountMs [redacted] must remit payment in full within the next days to avoid further collection activityOnce the day hold has expired, the account would resume regular collection activity and any outstanding balance left unpaid may result in the account being transferred to a third-party collection agency Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s recent contact with our Customer Care Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Mercedes V [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: I appreciate the credit and removal of the lease from my accountHowever, there are charges that have been incurred that are greater than the $offered I am seeking an additional credit of $ Sincerely, [redacted]

April 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] ***- [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 11, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience to Ms***- [redacted] in regards to her accountT-Mobile records show that Ms***- [redacted] contacted T-Mobile on November 29, 2016, and a line of service was activatedHowever, records show that Ms***- [redacted] ’s account was never used and the mobile line of service was cancelled on February 18, Please note that T-Mobile sent Ms***- [redacted] a final billing statement dated March 2, 2017, reflecting a balance of 157.92, which was due on March 22, As a payment was not remitted by the above mentioned due date, on March 31, 2017, Ms***- [redacted] ’s account was accessed a collection fee of $and was assigned to Amsher, a third-party collection agency, for collection attempts Furthermore, in an effort to amicably resolve this matter, on April 12, 2017, T-Mobile applied a credit to Ms***- [redacted] ’s account in the amount of $leaving the account closed with a zero balanceTherefore, Ms***- [redacted] has been absolved of all financial responsibility for this accountIn addition, T-Mobile has removed the account from third-party collections and advised the collection agency to delete any negative information reported to the credit bureaus regarding this debtMs***- [redacted] should allow approximately days for this information to be reflected on her credit reportT-Mobile regrets any inconvenience to Ms***- [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Mercedes V [redacted] Executive Response

July 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 25, 2017, regarding the above-referenced account T-Mobile regrets any concerns Mr [redacted] experienced with regards to his T-Mobile account T-Mobile is always working to improve its coverage, and we are sorry to hear that Mr [redacted] was having issues with his serviceOur Personal Coverage Check tool, which predicts and approximates service availability down to the street level shows that Mr [redacted] was to expect satisfactory coverageUnfortunately, we cannot guarantee coverage as there are many factors that may interfere with actual service, quality, and availabilityOutages and interruptions in service may occur, and speed of service variesDevices also have varying speed capabilities and may connect to different networks depending on technology T-Mobile records indicate that on December 8, 2016, Mr [redacted] activated service with T-Mobile and purchased a Samsung Galaxy Sand accessories for the handset under an Equipment Installment Plan (“EIP”) and agreed to 24-monthly installments totaling $Please note that at the time of activation, T-Mobile provided a 14-day return period which allowed Mr [redacted] to use the equipment to see if it meets his needsDuring the return period, if the equipment is not acceptable, it can be returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable EIPOur records do not confirm that Mr [redacted] inquired about returning the above handset within the return period and as a result was not eligible to return it for a full refundT-Mobile regrets any inconvenience to Mr [redacted] Our records indicate that on March 25, 2017, Mr [redacted] cancelled his T-Mobile account by transferring his mobile number to another provider and as a result, EIP acceleration charges totaling in the amount of $were added to the upcoming billing statement On May 9, 2017, a billing statement was generated with the due date of June 1, 2017, in the amount of $which included the EIP acceleration charges in the amount of $and monthly access charges, monthly EIP and taxes and fees from March 9, 2017, through April 8, 2017, in the amount of $ Although Mr [redacted] is outside the return period, in an effort to amicably resolve this matter, we will gladly accept the return of the Samsung Galaxy Sat the following addressUpon receipt of the handset, we will credit the remaining balance due in the amount of $ Executive Response Team Attention: [redacted] Account # [redacted] Menaul BlvdNE Albuquerque, NM Please note that Mr [redacted] will have until July 28, 2017, to return his Samsung Galaxy SIf Mr [redacted] does not return his Samsung Galaxy S7, he will remain responsible for the balance owed in the amount of $T-Mobile recommends that Mr [redacted] request a return tracking number when shipping the equipment back to T-Mobile as we are not responsible for equipment being returned back to usWe also ask that Mr [redacted] please include the handset, charger and his account information within the box to ensure that he receives the proper credit upon receipt of the handset Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Cesar R [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because:I have a diferent version from their representative Who make those Offer He come to my office .I never Aproach to any of the retailer but he said the were reaching to business thats when we offer ""FREE TABLETS"" he never mentioned there will be a monthly charge thies is the word he use == If you dont use it right now you can have baclstck or seller as you wish its your for free no commitment === and they dont even know who was the representative who made this requested thats unbeliveable how they do business, they did try to reach me but unfortinately, I was in a meeting and I ttry to reach them back the followng day but there was no answefr for the person handling this case call few times during the day and no luck, so I ended up sending an email wich took a day or two answer and response I got that she was out until the 23rd of november mean time I got huge bill for $5162.51, All I request was a time where she can call me an I can wait for he rto call Sincerely, [redacted]