T-Mobile USA

June 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 19, 2017, regarding the above-referenced account T-Mobile regrets any concerns Mr [redacted] experienced regarding the cancellation of his accountT-Mobile records indicate on August 26, 2014, Mr [redacted] activated his T-Mobile account and subscribed to our Simple Choice Unlimited Talk and Text rate plan for $per month for one line of serviceOn September 23, 2014, Mr [redacted] enrolled in AutoPayAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by Mr [redacted] On August 17, 2016, T-Mobile sent Mr [redacted] a 4G LTE CellSpot deviceOur 4GLTE CellSpot device provides improved indoor 3G/4G and LTE coverageThe coverage device was available for Mr [redacted] to use as long as he remained a T-Mobile customerUpon cancelation of service, the router must be returned to T-MobileT-Mobile records indicate on October 2, 2016, we assisted Mr [redacted] with return instructions for the coverage deviceDue to an inadvertent error, the account was not cancelled that dayT-Mobile regrets any inconvenience to Mr [redacted] As Mr [redacted] was enrolled in AutoPay, the monthly access charges continued to be paid through the credit card T-Mobile had on fileOn February 21, 2017, Mr [redacted] contacted T-Mobile and requested the cancellation of the accountPlease be advised, the account was closed that day and AutoPay was cancelled As indicated in his correspondence to your office, Mr [redacted] disputed charges with DiscoverWhen a payment is returned to T-Mobile unpaid, a returned payment fee will bill to the accountMr [redacted] received four returned payment fees in the amount of $each Mr [redacted] ’s final monthly billing statement was in the amount of $and consisted of monthly access charges, returned payment fees and applicable taxes for the billing periods from October 27, 2016, through February 21, In an effort to amicably resolve this matter, T-Mobile issued an adjustment in the amount of $leaving the account cancelled with a zero balanceT-Mobile confirmed the account has been removed from collectionsPlease note it can take up to days to reflect the change on Mr [redacted] ’s credit reportT-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Jennifer G [redacted] Executive Response

April 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 29, 2017, regarding the above-referenced account T-Mobile regrets any concerns to Mr [redacted] with regards to our Refer-a-Friend programPlease note that starting January 1, 2017, the T-Mobile Refer-a-Friend program allows existing customers to receive a $prepaid MasterCard card for referring friends and family to open a new postpaid account with T-MobileIt is important to note that along with several qualifying rules for this promotion, customers were to submit a referral online at least hours prior to their friends and family activating their new accountOur records indicate that this was not done and as such Mr [redacted] was not eligible for the promotion On April 3, 2017, in an effort to amicably resolve this matter, T-Mobile has issued a bill credit in the amount of $to Mr***'s account updating his account to a credit balance of $ Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Cesar R [redacted] Executive Response

May 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 28, 2017, regarding the above-referenced account We are truly sorry to hear that Mr [redacted] had anything but a great Un-Carrier experience while working with our retail teamWe make every effort to be professional and courteous, while putting our customers firstThat’s part of our core Un-Carrier values that we strive to live by each and every dayWe regret this has not been Mr***’s experience and can assure that we will provide coaching and feedback for our team Upon speaking with Mr [redacted] on May 2, 2017, he did confirm that it was the back of the device that was scratched during the installment of a screen protector and did not impact the devices functionality Therefore, as a courtesy for the experience Mr [redacted] has encountered, and in an effort to regain his confidence, we have issued an electronic refund of $to his chosen bank accountIt is important to note that it can take up to three business days for the funds to appear in his accountPlease be assured that Mr [redacted] has accepted and considers this matter resolved to his satisfaction Again, we apologize for his experience and hope that he may consider T-Mobile as his service provider in the future Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Christina S [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: You are responding to an email sent to my wife email addressWhen he called he was calling on on my daughter accountThat he could not access any of the information that was placed in my wife bankruptcy Legally he was not supposed to call her jobshe was informed all busy is to done by her attorney boleman law firm Richmond vaT mobile was saying I was not authorized to make any change on the accountIn we was add to the line yes I wasThis company information is always outdated My emails address is [redacted] @comcast.netBut you just respond to [redacted] @gmail.comThis was sent to the wife who is in bankruptcy Sincerely, [redacted]

September 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 17, 2015, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] ***, and that since [redacted] is not listed as an authorized user of the account we have spoken with the account holderT-Mobile regrets any inconvenience that Mr [redacted] may have experienced regarding his Carrier Freedom reimbursementPlease note that T-Mobile’s Carrier Freedom reimbursement program is reimbursing new customers for their early termination fees and device cost charges when they make the switch to T-MobileAs this is a reimbursement offer, T-Mobile recommends that customers make arrangements to pay any early termination fees and device leases billed by their prior carrier in order to avoid collection activityPlease be advised that the Carrier Freedom reimbursement program does not pay the previous carrier directly, but is intended to be a reimbursement of the device cost or early termination fees (ETF) up to $per line that meet the program eligibilityOur records confirm that on August 23, 2015, Mr [redacted] qualified for and took advantage of our JUMP! On Demand AMPed (“JOD”) promotion with the lease of an Apple iPhone Plus handsetPlease note that JOD is a leasing, not purchasing option, and under this program for AMPed promotional customers, since JOD AMPed customers receive a higher monthly discount, they are not eligible to receive the benefits of device cost reimbursement under Carrier FreedomHowever, our records confirm that Mr [redacted] did receive at activation the tracredit of $for his Apple iPhone handsetIn an effort to amicably resolve Mr***’s concerns, T-Mobile has offered to place a bill credit in the amount of the $150.00, which shall apply to the next billing statementIt is important to note that Mr [redacted] has declined our offerHowever, should Mr [redacted] elect to reconsider, he has until October 24, 2015, to reach out to me via email to [redacted] @T-mobile.com Attn: Ruben A [redacted] or at the number provided belowPlease note that Mr***’s account remains active with balance of $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INCRuben A [redacted] Executive Response

November 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 20, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Mr [redacted] experienced regarding his accountOur records confirm that Mr [redacted] began the activation process for three lines of service on September 14, Mr [redacted] ordered three Apple iPhone 6S handsets, and an Apple iPhone 6S Plus handsetHowever, this device order was cancelled on September 16, 2016, at Mr [redacted] ’s request, due to inadvertently ordering the incorrect number of handsetsA replacement order for two Apple iPhone 6S handsets and an Apple iPhone 6S Plus handset was submitted at that timeMr [redacted] purchased the handsets using our Equipment Installment Plan (“EIP”) programMr [redacted] was not required to remit a down payment, and agreed to monthly installments for the balance owedPlease note that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseOn October 4, 2016, the handsets were shipped to Mr [redacted] , and the account was activated with three lines of serviceThe lines of service were subscribed to our Simple Choice Family Unlimited Talk, Text and Data rate plan at $monthly before taxes for two lines of service, and an additional $monthly for each additional line of serviceAs such, MrTressler’s monthly access charges were $before applicable taxes, plus the monthly handset EIP installmentsT-Mobile records confirm that on October 12, 2016, the above-referenced account was cancelled at Mr [redacted] ’s requestAs there was an active EIP on the account at the time of cancellation, the remaining balance was assessed to the final billing statement, which was dated October 15, This final billing statement reflected a balance owed in the amount of $1,for monthly access charges, taxes, and the handset balanceIn Mr [redacted] ’s correspondence, he indicated that the two Apple iPhone 6S handsets and the Apple iPhone 6S Plus handset were returned to T-Mobile shortly after receiptOur records confirm that Mr [redacted] contacted Customer Care on October 25, 2016, to dispute the handset chargesAs of November 1, 2016, T-Mobile confirmed that one of the Apple iPhone 6S handsets had been successfully returned to T-Mobile, and as such, a credit in the amount of $was issued to the account, reducing the balance owed to $1,An additional credit of $was issued for tax adjustment, reducing the balance owed to $1,T-Mobile records confirm that the remaining Apple iPhone 6S and Apple iPhone 6S Plus handsets have been successfully returned to T-MobileIn an effort to amicably resolve Mr [redacted] ’s concerns, on November 22, 2016, T-Mobile issued a credit to his account in the amount of $1,Mr [redacted] ’s account remains closed with a zero balancePlease note that as Mr [redacted] ’s account was not referred to a third-party collection agency, there will not be any negative activity on his credit report regarding this accountT-Mobile regrets any inconvenience Mr [redacted] may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCChris P [redacted] Executive Response

July 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Prepaid Noxxxxxx [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 2, 2016, regarding the above-referenced prepaid numberT-Mobile is pleased to advise that we have contacted Ms [redacted] and resolved the matter to her satisfactionT-Mobile regrets any concerns Ms [redacted] has experienced regarding her recent payment attemptPlease be advised that T-Mobile utilizes, Vesta, a third-party payment processing provider, for our T-Mobile Pay In Advance account servicesUpon completion of our investigation of Ms***’ concerns, T-Mobile confirmed that, on July 1, 2016, due to an inadvertent error Ms***’ payment card was rejectedPlease be advised that T-Mobile has since confirmed with Vesta that Ms [redacted] is able to refill her prepaid account with her preferred payment cardAdditionally, upon speaking to Ms***, on July 8, 2016, in an effort to amicably resolve the matter, T-Mobile applied a credit in the amount of $towards Ms***’ prepaid accountAt that time, Ms [redacted] confirmed the matter is resolved and she has no further concernsT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCBrandon M [redacted] Executive Response

December 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 2, 2016, regarding the above-referenced account We are pleased to report that we have resolved Ms [redacted] ’s concerns to her satisfaction T-Mobile regrets any inconvenience Ms [redacted] had experienced regarding the Apple Black Friday offer and appreciates the opportunity to respond to her concerns On November 24, 2016, through November 27, 2016, T-Mobile began offering a phenomenal Apple Black Friday offerExisting or new customers that purchase a new iPhone or iPhone Plus on an Equipment Installment Plan (“EIP”) will receive monthly EIP bill credits to reduce the total cost of the new phone It is important to note that in order to take advantage of this offer, customers had to tratheir fully owned qualifying phone and sign up for T-Mobile ONE rate plan or have a qualifying unlimited data feature Additionally, the tradevice must be in good working order with no physical or liquid damage and if trading in an iPhone, the “Find My iPhone”, feature must be disabled If the above requirements are not met the customer would not qualify for the promotion Our records reflect that on November 25, 2016, Ms [redacted] contacted T-Mobile Customer Care in order to take advantage of the Apple Black Friday offerThe representative changed her plan to the T-Mobile ONE rate plan effective December 23, 2016, but referred her to the T-Mobile retail location to pay the remaining balance of her iPhone 6s’s currently on JUMP! On Demand (“JOD”)Please note that JOD is a lease option in which participating customers may be eligible for the lowest out of pocket price as well as the lowest monthly cost As such, Ms [redacted] visited a T-Mobile retail location and made a one-time payment in the amount of $to pay the remaining balance of her iPhone 6S Plus for her number ending Additionally, a JOD upgrade was completed on her number ending ***, closing the remaining balance of her Apple iPhone 6S Plus in the amount of $and starting a new JOD for the Apple iPhone gigabytes (“GB”)However, we do not show any record of any other orders being processedWe apologize if it was not Ms [redacted] ’s intention to complete the JOD upgrade and if she was requesting upgrades to be processed on her other numbersPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact We also make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s recent contact with our retail location Although, it is now outside the offer timeframe, T-Mobile contacted Ms [redacted] on December 12, 2016, to honor the Apple Black Friday offerAs such, T-Mobile ordered an Apple iPhone Plus GB at no cost to her and an Apple iPhone Plus GB for $on EIPAdditionally, we have closed out her JOD for the Apple iPhone with a one-time payment of $391.31, which she has accepted as resolution to her concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Christina S [redacted] Executive Response

January 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon, & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated January 11, 2018, from [redacted] regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] ***, and that he has designated [redacted] as an authorized user of the account T-Mobile regrets any inconvenience Mrs [redacted] may have experienced recently while upgrading her devicesT-Mobile records reflect that on December 14, 2017, Mrs [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Note handset, as well an Alcatel ATablet as adding a new mobile internet line ending in EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsUpon review, T-Mobile records reflect that during this time period there was no offer that would allow the tablet to be free T-Mobile records indicate that the line ending in is charged $per month; however, due to the account having active voice lines, a discount is providedCustomers with a qualifying Mobile Internet plan who also have one or more voice lines active on their account are eligible for a $monthly creditUnfortunately, with the type of rate plan Mrs [redacted] has, they are not eligible for an auto pay discount T-Mobile has been corresponding with Mrs [redacted] via email; however, have not had the opportunity to speak with her over the phone to find the best resolution for herT-Mobile will continue to work with Mrs [redacted] in regards to this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Dolly A [redacted] Executive Response

December 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 20, 2016, regarding the above-referenced account We are pleased to report that we have addressed Ms [redacted] ’s concerns to her satisfaction We are sorry to hear that Ms [redacted] had any concerns regarding her recent purchaseAccording to our records on December 9, 2016, Ms [redacted] ordered a Samsung Gear IconX True Wireless headset accessory through our Equipment Installment Plan (“EIP”)Our records further reflect that the accessory was shipped via UPS with tracking number [redacted] , where it was delivered to Ms [redacted] ’s local United States Post Service (“USPS”) office, to be delivered to the final destinationUnfortunately, Ms [redacted] ’s order did not reflect that USPS had delivered the package Therefore, on December 19, 2016, Ms [redacted] contacted T-Mobile to inquire about her order, T-Mobile filed a handset research form to investigate the status of the order and a refund was submitted back to her original credit card used in the amount of $for the taxes paid at the time of purchase Although, our records now reflect that Ms [redacted] ’s order was successfully delivered on December 24, 2016, it was outside the timeframe and as a courtesy her EIP associated with the accessory was closed, paid in full, and a refund of $was issued to her account for the EIP payment billed on her December 19, 2016, billing statement In regards to Ms [redacted] ’s concerns with customer service, we are truly sorry to hear that she had anything but a great Un-Carrier experience while working with our Customer Care teamWe make every effort to be professional and courteous, while putting our customers firstThat’s part of our core Un-Carrier values that we strive to live by each and every dayWe regret this has not been her experience and we hope we can fix thatWithout the support of our valued customers, such as Ms [redacted] , we wouldn’t be able to continue our movement and growth Therefore, as a courtesy for the experience she has encountered, and in an effort to regain her confidence, we have issued a credit in the amount of $50.00, leaving a balance of $for monthly service charges, EIP and taxes through December 18, Please note that on December 22, 2016, T-Mobile contacted Ms [redacted] and presented this offer as resolution to her concerns which she has accepted and considers this matter resolved to her satisfaction Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Christina S [redacted] Executive Response

I have filed a complaint before and the "executive rep" didn't call(never in the office) and emailed me back lateMy account was cancelled November 1,and I didn't know why so I called and they restored my line ***When I started service I wanted the ZTE watch but the store didn't have it and they said it would be shippedThe promotion going on then was $down but I was charged $and I called customer service over and over and nothing was doneI then wanted to add a line and upgrade my sons phone but customer service told me I would have to go inWhen I went to the store I added the line but later on I was told I had a watch and other linesI cancelled them and customer service was suppose to put me back on the EIPSince my account was cancelled it billed me for the devices in fullI've been waiting on a call for months nowI got a message today saying my service was going to be cut off and I'm confused to whyThis is the exact reason I left T-Mobile years agoAs far as the watch, I talked to a manager in the store and she said I would get a credit each month to refund that and I haven't seen it yetI've also asked not to be asked for "the last four of my social" because the person that would have access to my account knows thatWhen they ask I write down the name and time and it's been well over timesThe last "executive rep" said he listened to a call and they didn't ask for the last four of my social but he only listened to one call.I want my money for the watch and all other charges dropped(late fees and EIP)I want the account fixed to where I don't owe anything becuase this doesn't make sense that I have to do this againI want to be able to upgrade to a device WITHOUT paying most of the phone upfront

Complaint: [redacted] Victoria C [redacted] Revdex.com Resolutions Consultant, The claim from Mr [redacted] , " We have made several attempts to contact Mr [redacted] , which have proven unsuccessful." This is absurd Mr [redacted] has only sent me an E-mail on 11-18-, Friday at 8:01pm asking me, "for an opportunity to discuss my concerns" He asked for a contact time to schedule a "follow up" I sent him this information on Saturday, 11-19-at 1:22am No such "Follow up" has happened On Tuesday, 11-22-at 2:03am, I sent Mr [redacted] a 2nd E-mail telling him AGAIN my contact timeThis time my available time was Mon11-21-thru Friday 11-26-form 7:00am to 10:00pm On Tuesday, 11-26-at 2:40pm I called Mr [redacted] at the phone and ext#s that he provided, and I left a message minutes later, sent Mr [redacted] a 3rd E-mail I have yet to receive any kind of response from Mr [redacted] So this claim that I they have made "several attempts to contact me and that they have been unsuccessful" is totally absurd I need help I see that with T-Mobile it is just as complicated to deal with executives as it is to deal with customer service representatives I am really looking into another phone service provider duet to all this fiasco I will attach a copy and forward all the E-mails that I have sent to MrP [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, although there policy may be not to charge, I believe I was charged for at least one of them by the stores Sincerely, [redacted] ***

November 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 10, 2016, regarding the above-referenced account T-Mobile is very sorry to hear of Mr***’s concerns with the trahe completed for his iPhone 6s with 16B of memory device and the status of his tracredit Upon review of Mr***’s concern, we can confirm that he tradhis device in order to take advantage of the iPhone TrapromoStarting September 9, for a limited time, new and existing postpaid customers who trade in their fully paid off iPhone (from any carrier) could get a new iPhone for free (via bill credits, up to $649.99) when purchased with our Equipment Installment Plan (“EIP”) programStarting September 15, 2016, in order to be eligible for the offer customers must sign up for T-Mobile ONE and can unleash the full power of iPhone on the network built for unlimited data T-Mobile records confirm that on September 18, 2016, Mr [redacted] purchased an iPhone with 32GB of data device with a retail price of $plus taxes Ms [redacted] was not required to remit a down payment and agreed to monthly installments in the amount of $ Records further confirm that Mr [redacted] traded- in an iPhone 6s with 16GB of memory device with serial number in order to take advantage of the iPhone trade up offer mentioned above Mr [redacted] trawas eligible to receive a onetime trabill credit in the amount of $and monthly EIP credits in the amount of $for a total of $in EIP monthly bill credits and a great total of $ Unfortunately, upon receipt of Mr***’s traan iPhone 6s with 16GB of memory device with serial number [redacted] the device was found to have the Find My iPhone (FmiP) feature enable The find My iPhone Activation Lock is an iOS feature that secures customers device against anyone else trying to use or sell their lost iOS device It is important to note that T-Mobile is unable to disabled this feature and it is up to the customer to unlock the device prior to processing the device trade-in Our records confirm that T-Mobile extended an exception to Mr [redacted] to disable the FmiP activation lock by November 2, Please note that on November 2, 2016, T-Mobile reevaluated the device and found that the FmiP remained locked Nevertheless, as a courtesy, and in an effort to amicably resolve this matter, T-Mobile offers to provide Mr [redacted] with a onetime bill credit in the amount of $equivalent to monthly iPhone bill credits mentioned above This credit can be used towards Mr***’s monthly service charges, or as a payment towards his iPhone with 32GB of data device If Ms [redacted] wishes to accept T-Mobile’s offer as full resolution to his concerns, he may contact me directly at the number listed below within days of this letter T-Mobile regrets any inconvenience to Mr*** Based on this information, it is T-Mobile’s position that Ms [redacted] is not eligible for the iPhone trade up offer Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Maggie R [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: It's it's funny how he said that I never got back to him and that he attempted to reach out to me multiple times but just like I wrote in my email I have work Monday through Friday from to if he called me after that I would be glad to talk to him so I asked him for his email address and he gave me the email addressI sent him a meme email explaining the situation somewhat I didn't want to go into detail because of the fact that I wasn't on the phone but I gave him the gist of it and sent him screenshots of what I was talking about so for him to tell me that I need a specific address is bullBecause you don't need a specific address when you sit here and advertise that you get LTE coverage throughout America that's not one specific address so don't sit here and tell me that you need a specific address that I need to give youMy point is that you guys are liars just like you stated that I never got back to you yet there are screen shots of me respondingsincerely, [redacted]

July 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] * [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 8, 2015, regarding the above-referenced accountPlease be advised that upon speaking to Mr [redacted] , T-Mobile has confirmed that [redacted] and [redacted] are the same personPlease note that from time to time T-Mobile re-evaluates available rate plan offerings and may choose to grandfather certain rate plans as was the case with Mr [redacted] ’s Value Minute Talk and Text rate plan that provided him with minutes and unlimited messages per month for $plus applicable taxes, fees, and surchargesPlease be advised that in December 2014, Mr [redacted] was notified via a letter from T-Mobile that his rate plan would be grandfathered and no longer available to him as T-Mobile had chosen to no longer support that particular planHe was further advised to contact Customer Care in order to choose a new rate plan and that if he did not contact Customer Care, his plan would be changed to a plan as similar in features and cost as we could make itFollowing the rate plan change that took place effective January 27, 2015, Mr [redacted] was subscribed to the Select Choice Unlimited Talk, Text, and Data promotional rate plan which provides unlimited nationwide calling, messaging, and megabytes (MB) of 4G LTE data for $per month plus applicable taxes, fees, and surchargesWhile we regret if Mr [redacted] is not satisfied with his new rate plan, Mr [redacted] has no annual contract with T-Mobile and therefore may cancel his service at any time without the assessment of an early termination feeBecause Mr [redacted] ’s prior rate plan is now grandfathered, T-Mobile respectfully declines Mr [redacted] ’s request for an ongoing $discount to his monthly access chargesNevertheless, in an effort to amicably resolve the matter, T-Mobile is offering a onetime courtesy credit of $which is equivalent to two months of Mr [redacted] ’s monthly access chargesIf Mr [redacted] wishes to accept our offer he may contact me directly at the number listed below within fourteen days from the date of this letterT-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INCBrandon M [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: On T-mobile website at https://support.t-mobile.com/docs/DOC-35813, it indicated that two Splus devices will receive a rebate value of $790, not $ I paid $down on each device Sincerely, [redacted] **

Revdex.com: I have received a response from the business with respect to the above complaint ID, and was satisfied initially with the response However, following this issue, some additional issues related to the first issue have come up and I am requesting a second callback from the company to discuss my concerns Yours truly, [redacted]

Complaint: [redacted] Date Sent: 5/4/10:42:AMComplaint: [redacted] I am rejecting this response because: I would like to wait until the next billing cycle to see if this problem has been fixed It has been well over billing cycles now, and the problem has yet to be fixed, hence the reason why I have to keep calling T-Mobile every month.Sincerely, [redacted] ***

March 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 23, 2017, regarding the above-referenced account T-Mobile regrets any concerns Ms [redacted] experienced regarding charges billed to her bank accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s contact with our Customer Care department T-Mobile records indicate on December 17, 2016, Ms [redacted] activated her T-Mobile account and subscribed to our T-Mobile ONE rate plan for $per month for one line of serviceUpon activation, Ms [redacted] enrolled in our AutoPay featureAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers continue to receive notifications that reflect the balance due as well as a notation that the account is on AutoPayAdditionally, upon activation, Ms [redacted] took advantage of the Equipment Installment Plan (“EIP”) offering with the purchase of an LG KdeviceIt is important to note that if an account goes into a cancelled status, the EIP balance will be accelerated and due with the final billing statement T-Mobile records confirm that Ms [redacted] canceled her account on January 9, 2017, when she ported her mobile number to another service providerT-Mobile records do not indicate the LG Kdevice was received at our warehouse and regret any inconvenience to Ms [redacted] Ms [redacted] ’s final monthly billing statement was in the amount of $for the final charges for the LG KdeviceAs Ms [redacted] was enrolled in our AutoPay feature, on February 9, this amount was billed to Ms [redacted] ’s bank account In an effort to amicably resolve this matter, T-Mobile has issued a refund in the amount of $to Ms [redacted] ’s bank account which will be received within three business daysMs [redacted] ’s account remains closed with a zero balance and her bank account has been removed from our AutoPay featureT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Jennifer G [redacted] Executive Response