T-Mobile USA

May 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 8, 2017, regarding the above-referenced account T-Mobile regrets Ms [redacted] ’s poor experience regarding her equipment purchaseT-Mobile records indicate that on May 2, 2017, Ms [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone Accordingly, Ms [redacted] was asked to make a down payment in the amount of $plus taxAs Ms [redacted] indicates in her correspondence to your office she made the request to cancel the order and line associated with the upgrade; however, per an administrative error the shipment was mailed and the equipment deliveredPlease be advised upon speaking with Ms [redacted] she indicates never receiving the shipment In an effort to amicably resolve Ms [redacted] ’s concerns however, T-Mobile has closed the associated EIP and provided a refund in the amount of $applied to the above-referenced account as an account creditAlong with an additional account credit and payment by Ms [redacted] on May 20, 2017, her account has been returned to a zero balance Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s recent contact with our Customer Care Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Liana G [redacted] Executive Response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks T Mobile for unlockingmy cardevice, and thanks Revdex.com for helping with the issue Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However it is important to note that I have a receipt for my equipment installment plan for the iPhone, emailed to me on June stating that $was paid toward the planI was told in the store that this was the full amount to pay off the device because the remaining $had already been billedI find it very slanderous that TMobile would provide an inaccurate response so it would appear the customer is at fault I am very grateful for a speedy solution via the Revdex.com as T-Mobile had refused to correct their error otherwise Sincerely, [redacted]

February 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 7, 2017, regarding the above-referenced file number T-Mobile regrets any concerns [redacted] experienced in regards to the Apple iPhone Trade Up offerPlease be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accountsInvestigation of this issue has confirmed that [redacted] is not an authorized user on the account which is associated with the mobile number she provided and as such, we will not be contacting [redacted] regarding her correspondence to your officeThe account holder of record may add [redacted] to the account by contacting T-Mobile Customer Care hours a day at 1-800-937-Additionally, the account holder may contact me at the number below to discuss this matter furtherT-Mobile regrets any inconvenience to [redacted] ** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Diana J [redacted] Executive Response

October 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 12, regarding the above-referenced account We are pleased to report that we have resolved the matter to Ms [redacted] ’s satisfaction T-Mobile regrets to hear that Ms [redacted] has concerns regarding the return of her handsets and that she has chosen another wireless service providerT-Mobile records reflect that on June 24, that Ms [redacted] purchased two Samsung Galaxy SEdge handsets at a cost of $each and two SIM Starter Kits at a cost of $each totaling $ T-Mobile records further reflect that on July 5, that Ms [redacted] returned the handsets and that a refund was requested to the original form of payment for $1479.78, which is the cost of the two handsets minus a $restocking fee per handset However, as the result of an inadvertent error, the refund was not processed On August 24, 2016, $was charged back to T-Mobile as Ms [redacted] disputed the transaction with her financial institution and $was debited to Ms [redacted] ’s T-Mobile account On September 12, T-Mobile issued a credit to the account for $ On September 21, T-Mobile was notified by Ms [redacted] ’s financial institution that the chargeback was being reversed and $was returned to T-Mobile However, on October 14, T-Mobile issued a refund for $to Ms [redacted] which she should be received at her financial institution within one to three business days Thus, Ms [redacted] was refunded for the cost of the handsets as well as the SIM Starter Kits and paid no restocking fee for the returned equipment Additionally, as Ms [redacted] has cancelled her service with T-Mobile, as a gesture of goodwill, T-Mobile has agreed to refund Ms [redacted] ’s final service charges which will appear on the final billing statement to be issued on October 25, We regret any inconvenience Ms [redacted] may have experienced Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact We also make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s contacts with T-Mobile regarding the matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC David T [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: the response fails to acknowledge the behavior of the several customer service representativesIm surprised because during my phone calls with Mr H***, he was very apologetic and this statement fails to acknowledge any of thatHe explained to me that bargaining tactics such as using the phrase "offer is off the table" were not acceptable and that he would address those concerns to the representatives I listed Furthermore, Im not sure why my balance being past due was referred to in this claimI took my card off of automatic payments when I noticed all these charges were being made without my knowledge Basically, although I am happy with the fact that I got credited for these charges, Im unhappy with the statement written as it is very different from the conversation I had with Mr H [redacted] on the phone recently Sincerely, [redacted]

May 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 26, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience to Ms [redacted] in regards to her accountT-Mobile records indicate that on March 1, 2017, Ms [redacted] activated one line of serviceOn April 26, 2017, Ms [redacted] ’s account was cancelledPlease be advised that a credit of $was entered on Ms [redacted] ’s account leaving a zero balance Please be assured that T-Mobile takes allegations of employee misconduct very seriouslyWe make every effort to be professional and courteous to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s recent visit to our retail location Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Mercedes V [redacted] Executive Response

To whom it may concern This matter has been resolvedI want to thank the Revdex.com for the all the effort and attention that was put into this issue Respectfully***

January 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 23, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] , and that she has designated [redacted] as an authorized user of the accountWe are pleased to advise that we have contacted Mr [redacted] and resolved the matter to his satisfactionWe regret any concerns Mr [redacted] has experienced regarding T-Mobile’s Magenta Popromotional offerFrom November 24, 2016, through December 21, 2016, for a limited time, customers were able to bring their own device and poand active service with a T-Mobile ONE or a qualifying Simple Choice Unlimited plan in order to receive a $bill credit for 20-months per line of serviceMs [redacted] ’s account is subscribed to the Simple Choice North America Unlimited Talk, Text, and Data rate plan starting at $per month for two lines and $per month per additional line of servicePlease note that this is a highly discounted promotional rate plan which is not eligible for the above-referenced promotional offerNevertheless, upon speaking to Mr [redacted] , on December 26, 2016, in an effort to amicably resolve the matter, T-Mobile agreed to apply a credit in the amount of $toward the account which is equivalent to the total value of the above-referenced promotional offerPursuant to our conversation, Mr [redacted] confirmed the matter is resolved and he has no further concernsMs [redacted] ’s account remains active with a credit balance of $Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr [redacted] ’s contact with our Customer CareWe regret any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCBrandon M [redacted] Executive Response

October 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 22, 2015, regarding the above-referenced accountT-Mobile regrets any inconvenience that Mr [redacted] has experienced in regards to his discountT-Mobile offers corporate discounts to individuals who are active employee’s at large businesses that are included in our corporate agreement listThis Discount Program is referred to as the T-Mobile Advantage Program and allows individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collectiveCustomers have to subscribe to a qualifying postpaid Simple Choice planTo ensure the customer is still eligible to receive the benefit they may be asked to re-verify from time to timeIf they are no longer working for that employer, they will be removed from the benefit programT-Mobile records confirm that on May 19, 2015, notifications were sent to Mr [redacted] requesting that he verify his discount; however, T-Mobile did not receive Mr [redacted] submission and as a result, his discount was removed on July 26, T-Mobile regrets any concern that Mr [redacted] has regarding his recent submissions to our Advantage Program Verification teamHowever, in an effort to amicably resolve Mr [redacted] concerns, upon receipt of a valid unaltered current pay stub, T-Mobile will review the documents to confirm Mr [redacted] eligibility to receive the benefits of the recurring discountAdditionally, our records confirm that on September 17, 2015, Mr [redacted] did receive a credit in the amount of $from Customer Care as a result of the removal of recurring discountPlease note that Mr [redacted] can submit the requested document to me via email at [email protected] Attn: Ruben AmoreIn an effort to resolve the matter, T-Mobile has offered a one-time credit in the amount of $60.41, which will apply to the next billing statementShould Mr [redacted] choose to accept the above mentioned offer he may contact me at the number listed below within days from the date of this correspondenceMr [redacted] account remains active with a balance of $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCRuben A [redacted] Executive Response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your time and assistance,Sincerely, [redacted] ***

November 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 14, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience to Ms [redacted] with respect to her Samsung Galaxy Note (“Note 7”) handsetAs reported, Samsung announced a world-wide recall of their highly regarded Note Upon learning of the recall, T-Mobile put several processes in place to facilitate the return of any Note handsets that our customers have in handWe certainly apologize if one of our employees failed to follow that process for Ms***Our records indicate that on August 20, 2016, Ms [redacted] purchased a Note device under an Equipment Installment Plan (“EIP”) remitted a down payment in the amount of $plus taxesOn September 23, 2016, our records indicate that Ms [redacted] returned the above handset and as such the EIP was closed outOn this same day, Ms [redacted] purchased another Note handset under an EIP and remitted a down payment in the amount of $plus taxesIt is important to note that on October 13, 2016, the Consumer Product Safety Commission (“CPSC”) announced a full recall on all versions of the Note As a result, we urged our customers to power down their device and bring all models of the Noteback to a T-Mobile store for a full refund regardless of our return periodOur records confirm that on October 21, 2016, Ms [redacted] returned the above handset and as such T-Mobile closed out the EIP associated with this deviceOn November 17, 2016, T-Mobile spoke with Ms [redacted] and explained the above informationAdditionally, T-Mobile processed a bill credit in the amount of $for additional services added on myT-Mobile.com by the user of phone line ending in ***, updating Ms***’ balance with the due date of November 21, 2016, to $Ms [redacted] was satisfied with the above information as a resolution to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCCesar R [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: The issue wasn't resolved I spoke to someone from tmobile but The same as you can see the bill is still the same in details this It includes the phones in question it was supposed to be around but it's dollars and when I checked it was still indicating that I was fined for the phone not received which they previously agreed to have receivedTherefore I want them to readjust the bill and kindly remove this phone that is making things too hard for me now at this time I want also to cancel some of the Line's because they're making my life miserable Sincerely, [redacted]

May 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account Nos: [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 19, 2017, regarding the above-referenced accountPlease be advised Ms [redacted] is the account holder for account number [redacted] ; and [redacted] is the account holder for account number [redacted] Ms [redacted] has been designated as an authorized user on account number [redacted] T-Mobile appreciates the opportunity to respond to Ms [redacted] concern T-Mobile regrets any concern to Ms [redacted] in regards to her personal and business accountsT-Mobile records confirm that on July 16, 2016, Ms [redacted] contacted T-Mobile Customer Care regarding her personal account [redacted] to ask about the end user of the mobile number ending in [redacted] wanting to trade her LG Gto another service providerOur records confirm that on two occasions on July 16, 20176, Ms [redacted] inquired about her end user switching to [redacted] Further records show that on August 26, 2016, and September 6, 2016, Ms [redacted] contacted T-Mobile regarding her business account number [redacted] asking for instructions about porting out her mobile number as she no longer wanted to pay for the equipment purchased on T-Mobile’s Equipment Installment Plan (“EIP”) and JUMP! On Demand (“JOD”) option T-Mobile records confirm that on July 17, 2016, the mobile number ending in [redacted] from her business account account and the mobile number ending in [redacted] from her personal account were ported out to another carrier thereby canceling their service on the T-Mobile networkWe regret if these ports were not requested by Ms***; however, based on our review, all of the correct information was provided and validated and as such, the numbers were releasedThe proper authentication included verification of the billing account number and pin code to the respective account for each mobile number Please be advised that on October 25, 2015, at the time of activation of each account, Ms [redacted] purchased equipment to be used on each of the accountsFor Ms [redacted] business account she purchased a Samsung Galaxy Tab A and several accessories for a Samsung Galaxy Sand an LG Gon T-Mobile’s EIP option for the mobile number ending in ***At the time of the purchases Ms [redacted] was required to pay a down payment of $and agreed to 24-monthly installments in the amount of $for the Galaxy Tab A and 24-monthly installments in the amount of $for the accessoriesPlease be advised that on November 19, 2015, Ms [redacted] leased a Samsung Galaxy Sfor use on the mobile number ending in [redacted] using T-Mobile’s JOD option for which she agreed to 18-monthly lease payments in the amount of $plus applicable tax and a purchase option price of $after the 18-month termOn February 6, 2016, Ms [redacted] qualified for and took advantage of her JOD benefits by returning her Samsung Galaxy Sand leasing a Samsung Galaxy Note for which she agreed to 18-monthly lease payments of $and a purchase option price of $at the end of the lease term On October 25, 2015, in addition to the above purchases made on Ms [redacted] business account, she also leased an LG Gon her personal account for the mobile number ending in [redacted] by paying an initial cost reduction payment of $and agreeing to 18-monthly lease payments in the amount of $and a purchase option price of $at the end of the lease termPlease be advised that T-Mobile records confirm that this device was returned on November 15, 2015, and the lease for the device was closed On May 16, 2017, Ms [redacted] advised that she was not the party inquiring about the port out informationMs [redacted] also confirmed that she is currently being charged for a Samsung Galaxy Note on her business account [redacted] and an LG Gon her personal account [redacted] Regretfully, it appears that these handsets were taken with the person who ported out the two numbers and furthermore, the wrong LG Glease was closed when the handset leased under the personal account on October 25, 2015, was returned In an effort to amicably resolve this matter, on May 16, 2017, T-Mobile removed the remaining EIP balance for the accessories and the JOD lease balance for the Samsung Galaxy Note from Ms [redacted] business accountAdditionally, T-Mobile credited $for the last nine monthly installments for the EIP and JOD leaving the business account with a credit balance of $Please be advised that Ms [redacted] has been informed that she is only being billed for one leased LG Gand she has accepted and agreed to provide a print out of the LG Gshe is concerned about for further review Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Chris L [redacted] Executive Response

April 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 8, 2016, regarding the above-referenced accountT-Mobile regrets that Ms [redacted] is dissatisfied with our previous response, dated February 23, As indicated in our previous response, our records confirm that Ms [redacted] activated her account on September 26, 2014, with the line of service ending in ***At the time of Ms***’s activation, she subscribed to our JUMP! handset protection featureThis feature provides Ms [redacted] handset insurance and an extended warranty, Mobile Security with Lookout, and the benefit of tradiher current device that is financed through our Equipment Installment Plan (“EIP”) program for a credit of up to one-half of the original retail price of the device, closing the associated EIP, and allowing her to purchase a new device at full cost, or using our EIP offeringIt is important to note that the new EIP is for the full retail cost of the new device, as indicated in the documents signed at the time of the new device purchaseT-Mobile records confirm that on September 26, 2014, Ms [redacted] purchased an Apple iPhone handset using our EIP offeringMs [redacted] agreed to monthly installments in the amount of $for the handsetMs [redacted] utilized our EIP offering once again on September 28, 2014, with the purchase of a Logitech UE Boom Bluetooth speaker, with monthly installments in the amount of $On September 5, 2015, Ms [redacted] participated in our JUMP! upgrade program, with the purchase of a Samsung Galaxy SEdge handset using our EIP program, as well as several device accessories on a separate EIPPlease note that at the time of the device and accessory purchase, Ms [redacted] was provided documents regarding the monthly charges for the purchases, which required her signature for acceptanceMs [redacted] tradher Apple iPhone handset at the time of her purchase of the Samsung Galaxy SEdge handsetThe EIP for the Apple iPhone was closed at that time, and a new EIP was opened for the full retail cost of the Samsung Galaxy SEdge handset, per the terms of the JUMP! programIt is important to note that the traof a device within the retail store is a final transactionPursuant to the agreement signed at the time of the trade-in, Ms [redacted] agreed to and accepted terms which included statements such as “You are giving up full ownership rights to the Handset”, “the sale of Your Handset is final, non-refundable and non-returnable (unless otherwise required by law)”, and finally, “By surrendering Your Handset, You are accepting the Offer Price and have read and agreed to the T-Mobile Device Recovery Program Terms and Conditions”As such, we are regrettably unable to return the Apple iPhone handset to Ms***In an effort to amicably resolve Ms***’s concerns, on April 11, 2016, T-Mobile closed the EIP for the accessories purchased for the Samsung Galaxy SEdge on September 5, As such, Ms [redacted] will no longer be billed monthly for the accessoriesAdditionally, T-Mobile offers to issue a credit in the amount of $towards the EIP for the Samsung Galaxy SEdge handset, which will reduce the number of remaining installments for the deviceT-Mobile requests that Ms [redacted] contact me at the number below by April 30, 2016, to accept this offer as resolution to her concernsAs Ms [redacted] accepted the terms of the EIP for the Samsung Galaxy SEdge at the time of her purchase, T-Mobile respectfully declines to waive the remaining device balance of $T-Mobile regrets any inconvenience Ms [redacted] may have experiencedPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our retail locationBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCChris P [redacted] Executive Response

December 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 29, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience that Ms [redacted] may have experiencedT-Mobile records indicate on January 14, 2015, Ms [redacted] activated service with two lines of servicePlease note at the time of activation we received consent to a check Ms***’s personal creditBased on her personal credit history at the time of activation she was required to pay deposits in the amount of $for the first line and $for the second linePlease be advised that the deposits are refundable after months of service in good standingAs such, the amount will first be applied to open debt, and then any remaining credit balance can be refundedWith one of T-Mobile’s latest Un-carrier moves, T-Mobile has launched Smartphone Equality - a program whereby customers who were previously not eligible for well-qualified equipment pricing can qualify for the best pricing available if they pay their bill on time for their current account for consecutive monthsIn order for a payment to be considered “on-time”, the payment must post to the applicable account within hours of the original due datePayments posted after the hour window will reset the monthly counterIt is important to note that well qualified pricing is not the same as being eligible for a zero down payment as some equipment does not have a zero down payment option availableHowever, customers who are eligible will receive the well qualified offer, whatever that may be for other similarly situated customersPlease note, this program is available to Postpaid, Pay in Advance, Simply Prepaid and Simple Choice No Credit Check customersAlthough other account types are qualified for this promotion, only postpaid accounts are eligible to use the EIPAs such, account holders who have an account type other than postpaid, who have met the month payment history requirement and who want to take advantage of the EIP program to purchase new equipment will need to convert their account to a postpaid account by visiting a retail location or contacting Customer CareOur records indicate Ms [redacted] does not qualify for zero to low-down payment, due to consecutive on-time monthly payments not posting to the accountNevertheless, in order to reach an amicable resolution upon speaking with Ms [redacted] on December 5, 2016, T-Mobile has applied a courtesy credit of $for her deposits paid at the time of activationThis credit reduced her overall balance to $84.69, due December 15, Additionally, T-Mobile has also extended the offer to well-qualify Ms [redacted] to purchase new equipment at zero to low-down down paymentT-Mobile regrets any inconvenience that Ms [redacted] has experienced regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCSharon B [redacted] Executive Response

October 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 29, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account name of record is [redacted] and that Mr [redacted] has been designated as an authorized user of the account T-Mobile regrets any inconvenience that this matter may have caused Mr [redacted] and appreciates the opportunity to respond to his concernsPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr [redacted] ’s contact with our Customer Care Upon reviewing the address listed on Mr [redacted] ’s account, T-Mobile found that his area is served by our network with the following spectrums: LTE MHz as well asMHz for 4G servicesMr [redacted] ’s area is also served by our 2G technologyAdditionally, T-Mobile confirmed that Mr [redacted] is utilizing a T-Mobile branded Samsung SEdge which is capable of accessing all of the above-referenced spectrums T-Mobile has reached out to our network engineers who have completed a review of our network and determined that the issues Mr [redacted] is experiencing are not related to network settings, and is either hardware or software related In an effort to further troubleshoot Mr [redacted] ’s issue, on October 12, 2017, T-Mobile placed an order for a new sim card, and will follow up with Mr [redacted] to ensure this is matter is resolvedShould this effort fail, T-Mobile will continue to work with Mr [redacted] until a satisfactory resolution is obtained Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at [redacted]

From: [redacted] , [redacted] [mailto:***[redacted] @ [redacted] Sent: Wednesday, May 18, 10:AMTo: [email protected]: ID# [redacted] Importance: High [redacted] *** Bordentown, NJ [redacted] Dear Sir/Madam, My name is [redacted] My complaint number is ID [redacted] I have been in contact with T-Mobile via email and phone To date no one has return my phone calls or emailsI am attaching the last email Please help me to resolve this matter with T-Mobile in getting a new phone or refundI am still having problems with the phone that I currently have Thanking You In Advance, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is as discussed per my mother [redacted] I agree to the resolution, but prefer the complaint not be closed until the reimbursement has been received and receipt has been confirmed to business and the Revdex.com Sincerely, [redacted] **