T-Mobile USA

August 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] * [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 7, 2017, regarding the above-referenced accountT-Mobile is pleased to report to your office that upon speaking with Mr***, we have resolved this matter to his satisfaction Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contacts with our retail location We are sorry to lose Mr [redacted] as a customer as a result of his experienceT-Mobile records reflect that on May 20, 2017, Mr [redacted] purchased two Samsung Galaxy S8+ devices through our Equipment Installment Plan (“EIP”) program for use on mobile numbers ending in [redacted] and ***, wherein he was required to remit a down payment in the amount of $plus the taxes on the full retail price per phone, and agreed to monthly installments in the amount of $per line T-Mobile records also reflect that Mr [redacted] cancelled his services on all four lines on May 30, Due to an administrative error, Mr [redacted] was informed to return the devices with the labels sent to him, rather than returning them to the point of sale, causing the delay in having his EIPs closed, and being refunded his down payments T-Mobile records indicate that on August 4, 2017, both EIP plans were closed as a result of having confirmation that the devices were received, resulting in pending credits to be applied to the current balance on the account when Mr***’s next statement generates, on or around August 25, On August 18, 2017, T-Mobile contacted Mr [redacted] to discuss his concerns, and issued a prepaid MasterCard in the amount of $379.00, equaling the amount he paid for the down payment and taxes for the devicesMr [redacted] was informed it will arrive within seven to ten business days to his billing address, which he confirmedMr [redacted] was also informed that collection activity has been held on his account as a result of the pending credits that will be applied to his next billing statement, and that his account will not be at risk of being referred to a collection agencyPursuant to our conversation, Mr [redacted] confirmed the matters have been resolved, and he has no further concernsT-Mobile regrets any inconvenience to Mr***, and we appreciate his business Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Adrianne F [redacted] Executive Response

November 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 15, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr [redacted] , which have proven unsuccessfulAs such, T-Mobile will make every effort to address his concerns within this letterWe regret to hear the concerns Mr [redacted] has regarding his T-Mobile handsetT-Mobile records reflect that Mr [redacted] purchased a Samsung Galaxy Sblack handset on February 13, By purchasing T-Mobile equipment, Mr [redacted] received a one-year Limited Warranty provided by the manufacturer of his deviceUpon review of Mr [redacted] ’s account this warranty has been extended as he subscribes to the optional JUMP! featureDuring the Limited Warranty period, Mr [redacted] is eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageOn October 30, 2016, Mr [redacted] contacted our Customer Care department due to his Samsung handset malfunctioningOur records confirm we engaged in troubleshooting and deemed a limited warranty exchange replacement was neededPlease note the Samsung Galaxy SBlack handset has a day pending backorderOur records reflect Mr [redacted] ’s limited exchange order is currently still in the pending statusIn order to amicably resolve Mr [redacted] ’s concerns T-Mobile is willing to send Mr [redacted] a Samsung Galaxy Onhandset as a one-time courtesyShould Mr [redacted] want to accept our offer he may contact me directly at the number listed below within days of the date of this letterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCChristopher P [redacted] Executive Response

September 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 28, regarding the above-referenced account T-Mobile records confirm that Ms [redacted] is listed as an authorized user on Mr [redacted] ’s T-Mobile account Please be advised that we have made several attempts to contact Ms [redacted] at the number provided on the correspondence, however, our attempts have been unsuccessful As such, T-Mobile will make every effort to address Ms [redacted] ’s concerns within this letter T-Mobile regrets any concerns Mr [redacted] had when he switched his wireless service to T-Mobile and attempted to take advantage of our offer to reimburse early termination fees from other carriers Mr [redacted] ’s T-Mobile account was activated on June 14, 2015, with two lines of service At that time, Mr [redacted] submitted a request for reimbursement for two devices tradat the time of activation Our records indicate that the requested documentation was received, however the submission was denied due to Mr [redacted] having received an ETF reimbursement previously Upon further review T-Mobile found that the two mobile numbers in question had been previously active with T-Mobile in under Ms [redacted] ’s name and reimbursement had been provided at that time for early termination fees associated with those mobile numbers It is important to note that under the Reimbursement Program, there is a limit of one submission per line This information is provided on the reimbursement website at www.switch2t-mobile.com On September 2, T-Mobile reached out to our Reimbursement Team at which time T-Mobile found that the most recent submission was for the cost of a Device Payment Plan As a gesture of good faith T-Mobile agreed to provide the requested reimbursement in the amount of $ Ms [redacted] should expect to receive the prepaid MasterCard within days Ms [redacted] has been advised that she would not be eligible for any further reimbursements related to this program Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Very truly yours, T-MOBILE USA, INC Mercedes B [redacted] Executive Response

Tell us why hereFebruary 19, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence February 6, 2018, regarding the above-referenced account T-Mobile regrets any concerns Mr [redacted] may have encountered with this handset We have investigated this matter and our records confirm that Mr [redacted] activated his T-Mobile account with two lines of service on September 22, On that day, Mr [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy S8+ handset for $800.00, plus taxes Mr [redacted] was required to remit a down payment in the amount of $80.00, plus taxes and agreed to monthly installments of $ Please note, when Mr [redacted] purchased his Samsung Galaxy S8+ handset, he also subscribed to our JUMP! feature Our JUMP! feature provides customers handset insurance on lost, theft and damage, an extended warranty, Mobile Security with Lookout, plus the benefit of traditheir current device financed through an EIP for a credit of the remaining EIP balance due, up to one-half of the original retail price of that handset It is important to note that Mr [redacted] has a remaining EIP balance of $on his Samsung Galaxy S8+ handset Pursuant to our JUMP!feature guidelines, Mr [redacted] can utilize his upgrade at any time however, remitting a payment of $was required to meet one-half of the original retail price of his purchased handset to qualify for a credit of the remaining EIP balance On February 6, 2018, in an effort to amicably resolve Mr [redacted] ’s concerns, T-Mobile assisted in ordering a warranty replacement handset and subscribing Mr [redacted] ’s mobile number ending in to our grandfathered JUMP! insurance feature The grandfathered JUMP! feature provides customers all the coverage offered in our JUMP! handset insurance feature; however, Mr [redacted] will also receive the benefit of tradihis current handset for full credit of the remaining EIP balance regardless of the existing balance at the time, not requiring that he meet one-half of the original retail price before his upgrade Mr [redacted] now has the ability to upgrade to a new device up to two times per month period beginning six months after enrollment As a gesture of goodwill, T-Mobile has made Mr [redacted] ’s mobile number ending in eligible for a JUMP! upgrade based upon his account activation date, September 22, As such, Mr [redacted] will be eligible to utilize his first JUMP! upgrade on March 22, 2018, and a payment of $to meet one-half of the original retail price will not be required.On February 8, 2018, T-Mobile spoke with Mr [redacted] in regards to his handset and concern On that day, we advised that our engineer recommended that new SIM card be utilized with his device Therefore, a new Sim Card was ordered and sent for testing Mr [redacted] confirmed he is aware March 22, 2018, is the soonest date for an upgrade and stated he accepted the grandfathered JUMP! feature as an acceptable resolution Should Mr [redacted] need further assistance with his handset, he may reach out to me at the number below We appreciate Mr [redacted] ’s feedback and the opportunity to address his concerns T-Mobile regrets any inconvenience to Mr [redacted] .Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] .Very truly yours,T-MOBILE USA, INC.Vanessa Q [redacted] Executive Response

September 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: Mr** [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 15, 2017, regarding the above-referenced account We are pleased to inform your office that we have resolved Mr***’s concerns Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact We also make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer Care Please be advised that from September 9, through September 25, 2017, T-Mobile offered new and existing postpaid customs the opportunity to trade in their fully paid off Apple iPhone handset to obtain a free Apple iPhone handset for free through promotional bill credits when the new handset was purchased on the Equipment Installment Plan (“EIP”) offering T-Mobile records indicate that on September 14, 2016, Mr [redacted] qualified for and took advantage of our EIP offering with the purchase of an Apple iPhone Plus Rose Gold 32GB handset and an Apple iPhone Plus Black 32GB handsetAccordingly, Mr [redacted] was not asked to make a down payment and agreed to a series of monthly installments in the amount of $for each handset Upon review of Mr***’s trade in history, on October 18, 2016, T-Mobile records indicate that we have received one Apple iPhone Plus Gold 16GB handsetRegrettably, the handset was found with physical damage upon arrival to our warehouse and as such, the tracredit was deniedAdditionally, the second Apple iPhone Plus handset Mr [redacted] has referred to in the letter to your office has not been received and as such the trade in credit was not provided Nevertheless, on September 19, 2017, in an effort to resolve this matter, T-Mobile has agreed to issue a one-time courtesy credit in the amount of $for two Apple iPhone Plus handsets to equal a total credit in the amount of $It is important to note that Mr [redacted] had a partial balance of $owed for monthly access charges and equipment charges for services renderedThe account now reflects a credit balance of $that will be used to impact future billing statements for services renderedMr [redacted] has accepted this offer as a resolutionWe sincerely regret any inconvenience Mr [redacted] has experienced regarding this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 844-213-ext [redacted] Very truly yours, T-MOBILE USA, INC Jhayd G [redacted] Executive Response

Tell us why here June 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 13, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has made several attempts to contact Ms [redacted] at the number and email provided, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms [redacted] ’s concerns within this letter T-Mobile regrets any billing concerns Ms [redacted] has experiencedT-Mobile records indicate on December 31, 2010, Ms [redacted] activated four lines of services and selected our Even More promotional rate plan for $for two lines, and $per additional line or service, as well as an unlimited messaging family messaging feature for $At that time, Ms [redacted] agreed to maintain service for months, and agreed to an Early Termination Fee ("ETF") of up to $per line, should she choose to cancel service prior to the 24-month period It is important to note that Ms [redacted] ’s account carried a past due balance dating back to March 15, Ms [redacted] ’s billing statement dated April 15, 2011, was in the amount of $483.49, which consisted of a past due balance of $250.09, as well as new monthly recurring charges for services from March 15, 2011, through April 14, Following two payments totaling $between April 22, 2011, and May 15, 2011, Ms [redacted] account reflected a $balanceMs [redacted] ’s following billing statement dated May 15, 2011, was in the amount of $416.18, which consisted of a past due balance of $233.49, as well as new monthly recurring charges for services from April 15, 2011, through May 14, Please be advised that on May 20, 2011, T-Mobile received a payment in the amount of $towards the outstanding balanceRegretfully, this payment was returned unpaid by Ms [redacted] ’s financial institution, and a second payment of $was made with case in a T-Mobile retail locationPursuant to T-Mobile policy, customers may be charged a fee of up to $should a payment be returned by their financial institution Resulting from payments in the amounts of $on June 3, 2011, and $on June 13, 2011, Ms [redacted] ’s account reflected a $balanceMs [redacted] billing statement dated June 15, 2011, was in the amount of $378.50, which consisted of a past due balance of $for services from April 15, 2011, through May 14, 2011, as well as new monthly recurring charges for services from May 15, 2011, through June 14, 2011, as well as a returned payment fee of $ Following a payment of $on July 1, 2017, and a $credit, Ms [redacted] was then sent the billing statement dated July 18, 2011, in the amount of $488.02, which consisted of a past due balance of $182.37, new monthly recurring charges for services from June 15, 2011, through July 14, 2011, as well as four restore from suspend fees of $each plus applicable taxes Please be advised that additional payments totaling $were made to the account, Ms [redacted] ’s account reflected a balance of $Ms [redacted] ’s following billing statement dated August 15, 2011, was in the amount of $500.73, which consisted of a past due balance of $305.02, as well as monthly recurring charges for services from July 15, 2011, through August 14, Regretfully, on August 26, 2011, Ms [redacted] cancelled her mobile number ending ***, when she ported it to another service providerAs this was prior to the month term completion, Ms [redacted] was charged an ETF of $Please note that at this time, T-Mobile did not receive a request to cancel the remaining two lines of service, and continued to bill accordingly As payment was yet to be received by T-Mobile toward the past due balance, the account was suspended for non-payment on September 12, Ms [redacted] ’s billing statement dated September 15, 2011, was in the amount of $911.02, which consisted of a past due balance of $500.73, monthly recurring charges for services from August 15, through September 4, 2011, as well as a $ETF for mobile number ending *** Ms [redacted] ’s billing statement dated October 15, 2011, was in the amount of $917.43, which consisted of a past due balance of $911.02, as well as a late fee of $Please note that as T-Mobile was yet to receive a payment toward the outstanding balance, the account remained suspended Regretfully, Ms [redacted] ’s account was cancelled on October 23, 2011, for non-paymentAt that time, Ms [redacted] was charged an ETF for each of the remaining three lines of serviceAccordingly, Ms [redacted] ’s billing statement dated November 15, 2011, was in the amount of $1,648.73, which consisted of the past due balance of $917.43, as well as the three ETFs of $each, plus applicable taxes On November 26, 2011, T-Mobile received two payments in the amounts of $and $Regretfully these payments were also returned unpaid by Ms [redacted] ’s financial institutionAs referenced above, a fee of up to $may be charged if a payment is returnedTherefore, Ms [redacted] ’s billing statement dated December 15, 2011, was in the amount of $1,678.73, which consisted of a past due balance of $1,647.73, as well as one returned payment fee of $It is T-Mobile’s position that Ms [redacted] ’s balance in the amount of $1,is valid and owed Since the account remained unpaid, on January 1, 2012, Ms [redacted] ’s account was referred to a third-party collection agency for the collection of the past due balanceAs stated in our Terms and Conditions, accounts that are referred to a third-party collection agency may be charged a one-time collection feeThe amount of a collection fee is determined by the amount of the past due balanceAccordingly, a one-time collection fee in the amount of $was assessed to Ms [redacted] ’s account, for an updated balance in the amount of $2, Please note that on August 26, 2015, and September 1, 2015, Ms [redacted] was issued a credit of $for third-party purchases made to the account previously, and $credit was also issued for the associated collection feeAs of the date of this letter, Ms [redacted] ’s account resides with Enhanced Resource Centers, with a balance of $2,088.43, and can be contacted at 800-501- [redacted] to remit payment toward the outstanding balanceT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC [redacted] Executive Response

June 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 24, 2017, regarding the above-referenced account T-Mobile regrets any concerns Ms [redacted] experienced regarding the above-referenced account she activated for her sonPlease be advised T-Mobile has completed its investigation of this matter and unfortunately, we have been unable to substantiate the allegation of fraud T-Mobile records indicate that on August 20, 2014, the account was activated and subscribed to our Simple Choice Unlimited Talk and Text rate plan for $per month for one line of serviceMs [redacted] ’s line ending in [redacted] subscribed to our unlimited data for $per monthUpon activation, Ms [redacted] purchased a Samsung Galaxy Avant device on T-Mobile’s Equipment Installment Plan (“EIP”)It is important to note that T-Mobile records do not indicate Ms [redacted] purchased an LG device upon activation and regret any confusion on this matter Our records confirm on March 11, 2015, a Samsung Galaxy Note device and Samsung accessories were purchased on EIP in a T-Mobile retail locationAt the time of purchase, proper verification procedures were followedIt is therefore T-Mobile’s position that the upgrades are valid Regrettably, on October 22, 2015, Ms [redacted] ’s account was cancelled for non-paymentMs [redacted] ’s final monthly billing statement was in the amount of $and consisted of monthly access charges, EIP charges and fees and taxes for the billing period from August 21, 2015, through October 22, 2015, and the final balance for the Samsung Avant device, the Samsung Galaxy Note device, and the Samsung accessoriesOn December 5, 2015, T-Mobile received a payment in the amount of $bringing the balance to $Please note this is the last payment T-Mobile received On January 16, 2016, the account was referred to the third-party collection agency, Diversified Consultants IncPlease note that when an account is transferred to a third party collection agency a fee may be assessed and is typically based on the past due balance at the time of transferA collection fee in the amount of $billed to the account bringing the balance to $ Please be advised that T-Mobile’s Customer Relations team responded in writing on February 11, 2016, to Ms [redacted] ’s concerns regarding the T-Mobile accountIn that correspondence, T-Mobile outlined the collection activity and referred Ms [redacted] to contact Diversified Consultants IncT-Mobile regrets if Ms [redacted] did not receive this correspondence After unsuccessful attempts to collect on the debt, on July 20, 2016, the account was referred to the third-party collection agency, Credence Resource Management, LLCMs [redacted] can contact Credence Resource Management LLC., directly by dialing 855-880- It is important to note that should Ms [redacted] decide to file a police report naming the individual who purchased equipment, T-Mobile will reopen its investigation of this matterOtherwise it is T-Mobile’s position that this is a domestic issue and all charges are validT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Jennifer G [redacted] Executive Response

October 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 6, 2016, from [redacted] regarding the above-referenced account We are pleased to report that we have resolved this matter to Mr***’s satisfaction Please note that from July 22, through August 31, 2016, customers who signed up for select Simple Choice and Family Match rate plans could qualify for a free Samsung On5, LG K7, Samsung J7, or LG Kon us, after monthly promotional bill credits Our records confirm that on July 21, and July 22, 2016, Mr [redacted] purchased a total of two Samsung Jdevices on our Equipment Installment Plan (EIP)At the time of sale Mr [redacted] was not required to remit a down payment but agreed to a series of monthly installments of $on each device After reviewing our records, we confirm that Mr [redacted] does not qualify for the free Samsung Joffer as he is not on an eligible rate plan Nevertheless, on October 14, 2016, T-Mobile contacted Mr [redacted] and although he does not qualify for a free device based on his current promotional rate plan, as a courtesy and in an effort to resolve this matter amicably, we did offer to credit the cost of one of the Samsung Jdevices in full totaling $In addition, T-Mobile allowed Mr [redacted] to stay on his deeply discounted promotional rate planMr [redacted] accepted this offer as full resolution to his concerns and considers this matter resolved to his satisfaction Mr***’s account currently remains active with a credit balance of $which will be applied to his subsequent billing statement Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Marcos C [redacted] Executive Response

March 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated March 27, 2016, from [redacted] regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] ***, and that he has designated [redacted] as an authorized user of the accountT-Mobile is pleased to report that Mr***’s concerns have been resolved to his satisfactionT-Mobile regrets any inconvenience Mr [redacted] experienced in regards to his handset returnT-Mobile records indicate that on March 13, 2016, Mr [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Samsung Galaxy SEdge handsets with 32GB of memory, one in Blank Onyx and one in Silver TitaniumAt the time of Mr***’s purchase, he was required to make a down payment of $per handset and he agreed to pay $109.20, which is for the taxes on the full retail price of both handsets, for a total of $Mr [redacted] then agreed to a series of monthly installments in the amount of $per month per handsetUnfortunately, without a United States Postal Service tracking number, T-Mobile is unable to trace the package Mr [redacted] returned utilizing their servicesHowever, in an effort to amicably resolve the matter, T-Mobile has blocked the International Mobile Equipment Identifiers (“IMEIs”)A phone is blocked by adding its unique serial number or IMEI to a global database and within hours, the devices will be blocked from use on T-Mobile’s and most other wireless carriers’ networksAdditionally, T-Mobile has processed Mr***’s handsets as returned within the 14-day return period, closing the EIP, and therefore, issuing a credit of $to the credit card Mr [redacted] utilized to make his purchaseMr [redacted] may expect receipt of his refund within days from the date of processingMr [redacted] has accepted this as a resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCDiana J [redacted] Executive Response

August 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** [redacted] - [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 21, 2017, regarding the above-referenced account Please be advised that we have made several attempts to contact Ms [redacted] , which have proven unsuccessful As such, T-Mobile will make every effort to address her concerns within this letter T-Mobile regrets any concerns Ms [redacted] experienced regarding her account balanceT-Mobile has reviewed the account and confirmed that mobile number ending in and were transferred to another service provider on April 14, It is important to note that the mobile number ending in remained active on the accountT-Mobile records indicate that T-Mobile first received a request to cancel the remaining line of service ending in on Ms [redacted] ’ account on June 19, 2017, when Ms [redacted] contacted T-Mobile On June 6, 2017, a billing statement generated in the amount of $25.33, which included service charges from May 5, through June 4, and Equipment Installment Plan charges, and was due by June 25, On June 19, 2017, T-Mobile applied an account credit in the amount of $for the last monthly service charges for the mobile number ending in 9142, bringing the account balance to $Please be advice a payment was not rendered on the due date which brought the account to a past due balance of $ On July 6, 2017, a final billing statement generated in the amount of $35.66, which consisted of the past due balance of $and current charges of $for final Equipment Installment Plan charges and a late fee, and was due by July 25, It is T-Mobile’s position the balance is valid and owed Nevertheless, on August 2, 2017, in an effort to amicably resolve this matter, T-Mobile credited Ms [redacted] ’ account in the amount of $Ms [redacted] ’ account remains closed with a zero balanceT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCCarolina F [redacted] Executive Response

April 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Prepaid No***-***- [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 13, 2016, regarding the above-referenced accountT-Mobile regrets any misunderstanding Ms [redacted] may have experienced with the email addressT-Mobile has contacted Ms [redacted] via email at [redacted] @yahoo.comOn April 22, 2016, Ms [redacted] responded to my email contact, indicating that she has opted to stop pursuing this matter and elected to withdraw her complaint with your officeT-Mobile regrets any inconvenience Ms [redacted] may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCSacny AExecutive Response

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I am extremely pleased with how my problem was solved by the corporate office. I can only hope going forward that the customer service reps will be better trained on how to solve problems of customers. Thank you T-Mobile for making it right. I really appreciate it. Sincerely, [redacted]

June 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 5, 2017, regarding the above-referenced accountT-Mobile appreciates being given the opportunity to review and address Mr***’ concerns T-Mobile records indicate the above mentioned account was activated March 16, 2017, with two lines of service, one voice line and one data lineWe have confirmed that Mr [redacted] was enrolled in the T-Mobile ONE taxes included rate plan at the time of activation for $each line of service as voice lines and data lines require their own rate planEach data line combined with a voice line qualifies for a monthly discount of $Additionally, T-Mobile offers an AutoPay discount of $off per line of service, which would bring Mr***’ monthly recurring charges to $per monthPlease be advised however we show no record of Mr [redacted] being enrolled in our AutoPay program to receive this monthly discount T-Mobile offered corporate discounts to individuals who were active employees at large businesses that were included in our corporate agreement listThis Discount Program was referred to as the T-Mobile Advantage ProgramThis is a grandfathered program that allowed individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collectiveCustomers were required to recertify their employment on an annual basis to maintain their monthly discountAs of April 1, 2014, the Advantage Program changed and the current Advantage Program removed the monthly discount and offers new customers a $Reward Card for each new device or tablet that is purchasedThe $one-time credit offer is available with the grandfathered Advantage Program based on the individual discount offeredT-Mobile has confirmed that Mr [redacted] did qualify and was enrolled in the Advantage program Our records indicate that the account was canceled on May 20, 2017, due to non-paymentThe account reflected a balance of $at this timeUpon speaking with Mr [redacted] and in an effort to amicably resolve his concerns, on June 12, 2017, T-Mobile agreed to apply a $courtesy credit toward the balance for the equivalent of a $discount on each one of the bill statements produced while the account was activeMr [redacted] was satisfied with this resolutionT-Mobile regrets any confusion Mr [redacted] experienced due to this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Felicia P [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI need to make sure that this account is clise and its showing zero balances and nothing went to showing on my credit regarding thisSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to meThis was years ago and as you can see on my attached document, this has gone into collectionsI appreciate T-Mobiles offer of $350.00, but this bill has collected interest, which increases the amount dueIf this was taken care of from the beginning, there would be any additional charge, therefore I feel T-Mobile should pay the total amount due Sincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

July 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] [redacted] Your File No [redacted] T-Mobile Prepaid NoXXX-XXX- [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 27, 2017, regarding the above-referenced prepaid number T-Mobile regrets any inconvenience to Mr [redacted] regarding international roaming rates Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact We also make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during Mr [redacted] ’s contact with our retail location We understand Mr [redacted] ’s concerns regarding the charges for international roaming Though Pay in Advanced accounts automatically have international roaming permissions, the rates may vary depending on the account type We regret any inconveniences these rates may have caused Mr [redacted] In regards to Mr [redacted] ’s concerns surrounding the return of a prepaid SIM card, please be advised that per the Terms and Conditions that were agreed upon at the time of activation, “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.” Nevertheless, upon speaking to Mr [redacted] on June 28, 2017, T-Mobile agreed to issue a refund in the amount of $in an effort to amicably resolve his concerns Please be advised that the refund was approved on July 2, 2017, and will take seven to ten business days to process T-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Anthony M [redacted] Executive Response

August 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 10, 2017, regarding the above-referenced accountPlease be advised that the account holder of record is [redacted] Please be advised that we have confirmed that [redacted] and [redacted] are one and the same T-Mobile regrets any concerns Mr [redacted] has experienced in regards to billing and paymentsT-Mobile records indicate that Mr [redacted] activated his mobile number ending in [redacted] at a T-Mobile store location on November 28, Upon activation of the account, Mr [redacted] subscribed to the T-Mobile ONE rate plan which includes unlimited talk, text, and data at the monthly cost of $plus taxIt is important to note that customers who enroll in our automatic payment program (“AutoPay”) also receive a $discount per line of service on their monthly service chargesAs of the time of Mr***’ account activation, Mr [redacted] also purchased a new iPhone 128GB handset and phone case for use on the mobile number ending in ***When purchasing the iPhone 128GB handset and phone case, Mr [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offeringTo purchase the iPhone 128GB handset and phone case on EIP, Mr [redacted] was required to remit a down payment of $plus tax, and he agreed to the following installments in addition to his monthly service charges: • monthly installments of $for the iPhone 128GB handset; and • monthly installments of $for the phone case The total monthly costs for Mr***’ service charges, taxes, fees, and EIP were estimated at $per month Newly activated individual postpaid T-Mobile accounts are billed by a system known as “bill current”This means that charges for a customer’s rate plan are billed in advance of the service being provided and become due within that billing cycleFor instance, a customer’s billing cycle may run from the 1st of the month through the 30thThey will receive notice of their monthly recurring service and feature charges on or around the 2nd of the month, and those charges will be due on the 22ndIf during that billing cycle the customer had any usage charges, such as international calling or third-party downloads, the respective charges would be reflected on the next month’s statement, as obviously we cannot predict those charges in advanceT-Mobile records confirm that Mr***’ billing cycle began on the 29th of each month and ended on the 28th of the following monthIt is important to note that pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle On June 29, 2017, T-Mobile records indicate that Mr [redacted] received his July billing statement in the amount of $107.01, consisting of his EIP and service charges from June 29, 2017, through July 28, T-Mobile records also indicate that on July 1, 2017, Mr [redacted] updated his AutoPay information on www.MyT-Mobile.comOn that same day, T-Mobile records confirm that Mr [redacted] cancelled his account when he ported his mobile number ending in [redacted] to another service providerOn July 19, 2017, T-Mobile records indicate that a payment in the amount of $was drafted from the payment method on fileAs Mr [redacted] authorized AutoPay, T-Mobile was authorized to automatically deduct payments from the payment method on fileAs Mr [redacted] cancelled his service mid-cycle, it is T-Mobile’s position that these charges are valid Nevertheless, upon communicating with Mr [redacted] on August 20, 2017, as a courtesy, T-Mobile agreed to issue Mr [redacted] a one-time refund in the amount of $Please be advised that the refund can take up to ten business days to process, and that it is being sent to the billing address of recordT-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Anthony M [redacted] Executive Response

Revdex.com: I am happy that the issue was resolved I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: T-Mobile has taken of the issue already, Thank you Sincerely, [redacted]

April 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] * [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 8, 2017, regarding the above-referenced accountPlease note that [redacted] and [redacted] * [redacted] are one and the same T-Mobile regrets any concerns to Mr [redacted] regarding the Mobile Device Unlock (“MDU”) request for his iPhone 6s Plus with International Mobile Equipment Identifier (“IMEI”) number [redacted] and we appreciate the opportunity to review and address his concerns MDU unlocks are available to customers who meet our eligibility requirementsOn April 3, 2017, we received a request for a MDU for above mentioned handsetHowever, upon review, the handset was not eligible for a Mobile Device Unlock as it reflected as non-T-Mobile equipment and we have no record of this device being originally purchased through T-Mobile Nonetheless, in an effort to amicably resolve this matter, on April 13, 2017, T-Mobile requested that Mr [redacted] provide proof of purchase for the iPhone 6s Plus with IMEI number [redacted] to be sent to my attention via email at [redacted] @T-Mobile.com or via facsimile at 505-998-Upon receipt of the proof of purchase, T-Mobile will review the information received and if the handset is confirmed to have been purchased from T-Mobile, we may request that Mr [redacted] return his iPhone Plus device to T-MobileIn exchange, T-Mobile will send Mr [redacted] a like-new iPhone Plus 64GB to his mailing address Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Aika A [redacted] Executive Response