T-Mobile USA

October 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 30, 2015, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Ms [redacted] ’ satisfaction T-Mobile regrets any handset issues that Ms [redacted] has experiencedT-Mobile records reflect that Ms [redacted] purchased a Samsung Galaxy Shandset on March 25, By purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their device, which can be extended with a subscription to our Premium Handset Protection feature (PHP) featuresPlease note that our records confirm that Ms [redacted] is currently subscribed to PHP, as she points out in her correspondence During the Limited Warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program Please be advised with each handset purchase a set of Terms and Conditions including the Limited Warranty is providedPlease refer to the Warranty Information which states the following: “ If your Device is replaced, T-Mobile or the Device manufacturer may choose to replace it with a functionally equivalent reconditioned, refurbished or pre-owned device.” Alternatively, customers can replace their device through a post-exchange program by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records reflect that Ms [redacted] participated in the Limited Warranty Exchange process on August 25, 2015, August 28, 2015, and on two different occasions on September 4, Pursuant to our conversation with Ms [redacted] on October 6, 2015, she confirms that she continues to experience concerns with her Samsung Galaxy ShandsetAs such, T-Mobile has offered Ms [redacted] an alternate exchange option, to a Certified Pre-Owned (CPO) Galaxy Sdevice, sent directly from our officePlease note that CPO devices are returned by customers during the buyer’s remorse period but have not been refurbished or remanufactured Please note that this device is being offered in exchange for Ms [redacted] ’ like-new Samsung Galaxy S3, which she has agreed to return directly to our office at the address provided below at her own expense, although we have offered to reimburse her shipping costs with proof of purchase T-Mobile USA, Inc Executive Response Attn: Kayla J [redacted] Albuquerque, NM T-Mobile requests that Ms [redacted] include her account information within the box to ensure the returned device is associated with the proper accountPlease note that Ms [redacted] is pleased with this alternate exchange option, but has agreed to contact our offices should she continue to have concerns with her replacement handset Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INC Kayla J [redacted] Executive Response

October 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 30, 2017, regarding the above-referenced accountWe are pleased to report that Mr [redacted] ’s concerns have been addressT-Mobile regrets any continued concern that Mr [redacted] has experienced regarding this matter, and we do appreciate the opportunity to respond Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr [redacted] ’s contact with and outreach to our Executive Response Upon further review of Mr [redacted] ’s correspondence, T-Mobile found that on September 18, 2017, T-Mobile’s Executive Response assisted Mr [redacted] in removing an IMEI block for the handset he was usingIt should be noted that Mr [redacted] ’s device in use was blocked as payment ceased on the original account in which it was purchasedAlthough the block was found to have been valid, as a courtesy T-Mobile assisted Mr [redacted] in its removal of said block and also provided Mr [redacted] a one-time $courtesy credit Please be advised that on October 4, 2017, T-Mobile contacted Mr [redacted] regarding his concerns, and confirmed that his handset’s IMEI block was removedPlease note that Mr [redacted] ’s account remains active with a remaining $credit balance which will be used to offset future monthly billing Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Jason Anaya Executive Response

RevDex.com:My issue has been resolved after speaking to one wonderful representative and after notifying them about filing a complaint. Sincerely, [redacted] ***

September 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 24, 2016, regarding the above-referenced account Please be advised that we have made attempts to contact Mr [redacted] , which have proven unsuccessful As such, T-Mobile will make every effort to address his concerns within this letter and will continue to work with Mr [redacted] to resolve this matter We are sorry to hear that Mr [redacted] has a dispute regarding his payment in the amount of $According to our records, on May 9, 2016, Mr [redacted] completed and online order for an Apple iPhone 6S Plus with gigabytes of memory our Equipment Installment Plan (“EIP”)EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installments At the time of purchase, Mr [redacted] ’s was required to make a down payment in the amount of $129.99, $for a SIM card starter kit and $taxes on the full retail price, for a total of $ Mr [redacted] then agreed to a series of monthly installments in the amount of $30.00, which appeared on the first bill following the purchase of the device Regrettably, on June 23, 2016, T-Mobile received notification from Master Card that the equipment purchase ordered on May 9, 2016, had been returned unpaid to T-Mobile with a reason code of 'Unauthorized Purchase'As a result, a returned credit card payment in the amount of $had been placed on the account as well as a $insufficient fund charge However, T-Mobile records reflect that we received a second notification on June 30, 2016, from Master Card that the returned credit card payment issued for $on May 9, 2016, and processed on June 23, 2016, has been reversedAs a result, the equipment charge for $and the $insufficient fund charge were adjusted from the account As Mr [redacted] was unaware that the charges were reversed, on July 5, 2016, he made a one-time payment to his T-Mobile account in the amount of $We apologized for the inconveniences this caused Mr [redacted] Our records further reflect, on August 24, 2016, we received a third and final notification from Master Card that the equipment purchase had once again been returned unpaid to T-Mobile with a reason code of 'Unauthorized Purchase'As a result, a returned credit card payment in the amount of $and a $insufficient fund charge had been placed on the account Unfortunately, T-Mobile has not yet received Mr [redacted] ’s fax regarding his disputed payments, however, we would like the opportunity to resolve his concern and as such; T-Mobile asks that he sends the unaltered Master Card statements dated May 9, through August 24, 2016, with running balances via fax to 505-998-ATTN: ERT/Christina S or email to [redacted] Once the documentation is received T-Mobile will investigate Mr [redacted] ’s concerns and ensure that we provide a quick resolution Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Christina S [redacted] Executive Response

February 6, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence February 2, 2018, regarding the above-referenced account Please be advised that T-Mobile records indicate the account holder of record is [redacted] , and that he has designated [redacted] as an authorized user of the account.T-Mobile regrets any concerns Ms [redacted] may have experienced in regards to billing T-Mobile records reflect that Ms [redacted] contacted Customer Care on November 16, 2017, to inquire about her bill At that time, Ms [redacted] subscribed to our T-Mobile ONE Taxes Included rate plan at the cost of $per month Please note that Ms [redacted] is also subscribed to the optional JUMP! feature at the cost of $per month on each of her two lines of service.In addition to monthly services, Ms [redacted] purchased the following equipment utilizing our Equipment Installment Plan (“EIP”):• Samsung Galaxy Shandset purchased on May 22, 2016, at the cost of $plus tax, for which taxes were paid up-front and monthly installments of $were accepted;• Galaxy SRoll Onscreen protector purchased on May 22, 2016, at the cost of $plus tax, for which taxes were paid up-front and monthly installments of $were accepted;• Galaxy SDefender protective case purchased on May 22, 2016, at the cost of $plus tax, for which taxes were paid up-front and monthly installments of $were accepted;• Powerbeats headphones purchased on May 22, 2016, at the cost of $plus tax, for which taxes were paid up-front and monthly installments of $were accepted;• Galaxy Spink case purchased on May 22, 2016, at the cost of $plus tax, for which taxes were paid up-front and monthly installments of $were accepted;• Galaxy SZagg Shield screen protector purchased on May 22, 2016, at the cost of $plus tax, for which taxes were paid up-front and monthly installments of $were accepted; and• Samsung Galaxy Shandset purchased on May 23, 2016, at the cost of $plus tax, for which taxes were paid up-front and monthly installments of $were accepted.It is important to note that T-Mobile also includes our Netflix on Us offer with select T-Mobile ONE rate plans Netflix on Us provides customers with a basic membership to Netflix’s streaming services with the associated costs covered by T-Mobile Customers may see this offer itemized on their billing statement in the form of a $charge; however, it should be noted that a $credit is automatically applied each month to offset the cost of that charge Should customers elect to subscribe to a higher-cost plan with Netflix, they have the option to pay the difference in cost between their choice of plan and the basic plan covered by Netflix on Us The total cost for all of the above monthly recurring charges including equipment and applicable discounts for Netflix on Us amounts to an estimated cost of $per month On December 30, 2017, Ms [redacted] contacted Customer Care to inquire about the billing statement dated December 27, 2017, in the amount of $ At that time, T-Mobile found no discrepancies in Ms [redacted] ’s billing; however, we agreed to apply a one-time credit of $as a one-time courtesy, updating the balance to $206.45.On February 1, 2018, Ms [redacted] contacted Customer Care to inquire about the billing statement dated January 27, 2018, in the amount of $222.45, at which time she indicated that she was expecting a monthly credit of $per month on her monthly billing statement At that time, T-Mobile advised Ms [redacted] that her billing statement is accurate and we respectfully declined to apply any credits to the account It remains T-Mobile’s position that Ms [redacted] ’s monthly estimated cost of $is accurate.Nevertheless, upon contacting Ms [redacted] on February 4, 2018, T-Mobile agreed to close the EIP balances for all of the equipment on the account to reduce Ms [redacted] ’s monthly estimated cost in an effort to amicably resolve her concerns The new monthly estimated cost for Ms [redacted] ’s T-Mobile services and features is $ T-Mobile regrets any inconvenience to Ms [redacted] .Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] .Very truly yours,T-MOBILE USA, INC.Anthony M [redacted] Executive Response

February 1, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern:T-Mobile USA, Inc (“T-Mobile”) is in receipt of your correspondence January 25, 2018, regarding the above-referenced account T-Mobile regrets any inconvenience Mr [redacted] has experienced regarding the payments on his account T-Mobile records confirm that Mr [redacted] activated T-Mobile service on December 24, 2017, at which time he purchased four SIM starter Kits as well as four GO FLIP handsets Please note Mr [redacted] did agree to and authorize a payment of $for the SIM Starter kits, shipping and handling, sales tax, and the down payment for the equipment installment plan (“EIP”) required for the GO FLIP devices.In an effort to amicably resolve this, T-Mobile reached out to Mr [redacted] on January 29, 2018, and explained the above charges in detail to him Upon speaking to Mr [redacted] he accepted this as resolution.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] .Very truly yours,T-MOBILE USA, INC.Zachary S*Executive Response

June 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 28, 2017, regarding the above-referenced accountPlease be advised that we have attempted to contact Ms [redacted] , which has proven unsuccessfulAs such, T-Mobile will make every effort to address Ms [redacted] ’s concerns within this letter T-Mobile regrets any concerns Ms [redacted] experienced in regards to her refundT-Mobile records confirm that on May 11, 2017, Ms [redacted] qualified for and took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy SGray handsetMs [redacted] was required to make a down payment of $and then agreed to a series of monthly installments of $ T-Mobile records confirm that on June 2, 2017, T-Mobile received Ms [redacted] ’s Samsung Galaxy ShandsetTherefore, T-Mobile closed the remaining EIP balance, reducing it to zeroOn the same day, T-Mobile issued a refund of Ms [redacted] ’s payment of $189.50, for the handset down payment and taxesAs mentioned in our previous response to your office, please note that it may take up to day from the date of receipt for customers to receive a refundShould Ms [redacted] wish to discuss this matter further, she may contact me at the number listed belowT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Diana [redacted] Executive Response

October 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Mobile Number: [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 9, 2015, regarding the above-referenced accountT-Mobile regrets any inconvenience Ms [redacted] experienced regarding her most recent post-exchange warranty replacementWe further regret any inconvenience Ms [redacted] experienced when contacting our Corporate OfficePlease be assured that T-Mobile strives to answer all customer inquiries in a timely mannerT-Mobile records reflect that Ms [redacted] activate her T-Mobile prepaid service with an LG Leon handset on July 16, Provided with Ms [redacted] purchase of the LG Leon was a one-year limited warranty offered by T-Mobile on behalf of the handset manufacturer during which the handset may be approved for an exchange following the appropriate troubleshooting with Customer CareFor our pre-paid customers, like Ms [redacted] , T-Mobile offers a post-exchange process which requires customers to return their non-working equipment to the Return Center and then, upon receipt and scanning of the non-working handset in the Return Center, that customer receives a replacement handset in the mailPlease note that it typically takes approximately seven days from the date the non-working handset is scanned into the Return Center for a replacement to be shippedIf the Return Center does not receive the equipment within days of Customer Care placing the order for a replacement, the order is cancelledPlease note that prepaid customers must retain their original handset back cover and battery when completing a post-exchange warranty replacement, as replacement handsets do not include a back cover or batteryT-Mobile records reflect that a post-exchange was initially processed for Ms [redacted] on August 17, Regretfully, the non-working LG Leon was not returned to T-Mobile’s Return Center; therefore, a replacement handset was not shipped to Ms [redacted] Later, on September 1, 2015, another post-exchange was processed for Ms [redacted] and a replacement handset was sent to herRegretfully Ms [redacted] returned her non-working handset to T-Mobile with the back cover and batteryUpon Ms [redacted] contacting our Customer Care department and notifying us of the situation, T-Mobile issued a one-time courtesy credit of $to reimburse the cost associated with the purchase of a new back cover and battery for her replacement handsetIn an attempt to fully resolve Ms [redacted] post-exchange warranty concerns, on September 28, 2015, a courtesy credit of $for a free month of service was issued to her prepaid serviceAs an additional courtesy to Ms [redacted] , a refund in the amount of $was approved by T-Mobile on October 15, 2015, and forwarded to Citibank to be disbursed as a prepaid debit cardMs [redacted] may allow seven to ten business days for delivery of the prepaid cardIt is T-Mobile’s position that no further credit is warranted to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INCAida A [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution good enoughAlthough I was frustrated with their response to the Revdex.comThey've intentionally left out the information that finds any fault with their company and then try to look like a good sport when they offer to help fix their own mess a solid month laterPlease feel free to take the complaint down, as the less ties I have to T-Mobile the betterI've been very unimpressed with the lack of professionalism I have been shownI'll use up the credit until it's gone and then we will part waysSincerely, [redacted] ***

October 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Family Mobile Account Holder: * [redacted] Your File No [redacted] Family Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 26, 2016, regarding the above-referenced account T-Mobile has confirmed that this complainant is a Wal-Mart Family Mobile powered by T-Mobile (“Family Mobile”) customer Nevertheless, T-Mobile has reviewed Family Mobile’s records and will provide a response on behalf of Family Mobile Family Mobile is sorry to hear that Ms [redacted] wants to discontinue her Family Mobile account and the difficulties she has experienced when processing her cancelation request Please be advised that Family Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, Family Mobile restricts how customers can obtain information or make changes to accountsInvestigation of this issue has confirmed that the address Ms [redacted] provided to your office matches the Family Mobile’s billing address mentioned above, as such; on October 1, 2016, Family Mobile canceled Ms [redacted] ’s account pursuant to her request It is important to note however; that Family Mobile has no records of Ms [redacted] contacting Family Mobile’s Customer Care to request the cancelation of her account prior to September 25, Please be advised that Family Mobile bills in arrears and as such the monthly billing statements reflect services provided during the prior month The above-referenced account has a billing cycle from the 9th of the month to the 8th of the following month It is important to note that anytime an account carries a past due balance, it may be subject to suspension and or cancellation Family Mobile records confirm that Ms [redacted] ’s payment that was due on August 27, 2016, was not received on time, as such; on September 3, 2016, Family Mobile suspended the account for non-paymentFurther review confirms that Ms [redacted] remitted payment for her past due balance on September 19, 2016, in the amount of $ Ms [redacted] ’s account currently reflects a balance in the amount of $which consists of monthly service charges for the billing periods from August 9, 2016, through September 3, 2016, when the account was suspended for non-payment It is Family Mobile’s position that the balance is valid and owed As a courtesy to Ms [redacted] and in an effort to amicably resolve this matter, Family Mobile will follow up with Ms [redacted] ’s account once her billing cycle closes after October 8, 2016, and credit any final prorated service charges assessed on Ms [redacted] ’s final billing statement yet to be produced dated October 9, 2016, for the periods from September 9, 2016, through the date of cancelation on October 10, Family Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention If you have any further questions please feel free to contact us at: Family Mobile Customer Relations, P.OBox 3220, Albuquerque, NM, Our Customer Service department is also available to assist you from 6am - 9pm PST at 877-760- Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Very truly yours, T-MOBILE USA, INC Maggie R [redacted] Executive Response

February 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 2, regarding the above-referenced accountT-Mobile regrets that Mr [redacted] ’s final billing statement was not what he expectedT-Mobile records confirm that Mr [redacted] contacted T-Mobile on August 21, 2015, to cancel his T-Mobile account which was scheduled to cancel on September 6, at the end of Mr [redacted] ’s billing cycleMr [redacted] ’s final billing statement reflected a $charge for the monthly recurring charge for the August 7, 2015, to September 6, billing statementT-Mobile confirms that Mr [redacted] ’s T-Mobile account was enrolled in EasyPay on July 19, EasyPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers continue to receive notifications that reflect the balance due as well as a notation that the account is on EasyPayT-Mobile records indicate that on August 17, 2015, EasyPay was removed via our T-Mobile.com website five days prior to Mr [redacted] contacting T-Mobile to cancel his accountAs the EasyPay was cancelled, the final billing statement dated September 7, 2015, would not have been paid via the EasyPay optionPlease be advised that Mr [redacted] ’s account has not been transferred to a third-party collection agency at this time, rather to T-Mobile’s in-house collectionsT-Mobile records indicate that Mr [redacted] made a payment on February 1, 2016, which brought the account to a zero balanceT-Mobile spoke with Mr [redacted] on February 5, 2016, and confirmed with him that his account had not been transferred to a third-party collection agencyT-Mobile regrets any inconvenience to Mr [redacted] regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCLuv V [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: half of that stuff you said isn't true Sincerely, [redacted]

March 24, 2016 FILED ELECTRONICALLY Bureau Service RevDex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May... Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated March 22, 2016, regarding the above-referenced account. T-Mobile is pleased to inform you that we spoke with Ms. [redacted] and she confirmed her concerns have been resolved to her satisfaction. T-Mobile regrets any concerns Ms. [redacted] has with requesting the unlock code for her equipment. Please note that device unlock codes are available to customers who meet our eligibility requirements. A review of Ms. [redacted] account confirms that on March 12, 2016, we received a request for a Mobile Device Unlock code for her Alcatel tablet. However, at that time the device was not eligible for a Mobile Device Unlock code as Ms. ***’ account had been cancelled for more than 90 days. Nevertheless, in an effort to amicably resolve this issue, we have approved Ms. ***’ unlock request and provided the unlock code along with the instructions on how to unlock her Alcatel tablet to her via email. Ms. [redacted] confirmed that she received the email including the unlock code and instructions for her Alcatel tablet. T-Mobile regrets any inconvenience to Ms. ***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] . Very truly yours, T-MOBILE USA, INC. Brian W [redacted] Executive Response

October 12, 2017 FILED ELECTRONICALLY Bureau Service RevDex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: ... [redacted] T-Mobile Account Holder: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated September 29, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted] ***, and that Muhammed [redacted] is designated as an authorized user of the account. T-Mobile regrets any concerns that Mr. [redacted] may have experienced regarding the account. T-Mobile records confirm that between the dates of September 28, 2015, and September 27, 2017, Mr. [redacted] subscribed to our now grandfathered Simple Choice North America family plan with 2GB of high speed data. Further records confirm that on September 27, 2017, Mr. [redacted] contacted T-Mobile and requested to change the rate plan to our new T-Mobile ONE Tax Inclusive plan with unlimited data. However, due to an inadvertent administrative error, the unlimited data feature was not added to Mr. ***’s mobile number ending in 3231. Our records indicate that on September 28, 2017, T-Mobile added the unlimited data feature to Mr. ***’s mobile number ending in 3231. Therefore, Mr. [redacted] did not have data services between September 27, 2017, and September 28, 2017. To amicably resolve this matter, on October 3, 2017, T-Mobile applied a credit to the account in the amount of $284.14 leaving the account with a zero balance. Additionally, T-Mobile offered our now grandfathered Select Choice rate plan for an estimated $223.00 per month including his current Equipment Installment Plan(s). Mr. [redacted] has accepted this offer. T-Mobile regrets any inconvenience to Mr. ***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] . Very truly yours, T-MOBILE USA, INC. Chris L [redacted] Executive Response Tell us why here...

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add that my name is [redacted] not ***, but I find this resolution satisfactory to me Sincerely, Dr [redacted]

July 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] * [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 28, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Mr [redacted] experienced with his T-Mobile accountT-Mobile records confirm that on April 8, 2016, Mr [redacted] participated in our JUMP! On Demand promotion for an iPhone 6S Plus with 64GB of memory silver on his mobile number ending in ***JUMP! On Demand is a leasing option that provides customers another affordable option to use the best new devices on our amazing Data Strong networkMr [redacted] was asked to make an upfront capital cost reduction payment of $and he agreed to monthly lease charges of $On April 9, 2016, Mr [redacted] purchased an iPad Air Silver with 16GB of memory on his mobile number ending in on an Equipment Installment Plan, (“EIP”)Mr [redacted] was not required to make a down payment and he agreed to monthly installment charges of $As Mr [redacted] states in his correspondence; he wanted to participate in our, “Apple tablet bundle.” This promotion was offered from April 6, 2016, through June 28, Customers could receive a $prepaid MasterCard when they purchased any new iPhone and new Apple iPad on an EIPRegretfully, Mr [redacted] would be ineligible to participate since he leased his Apple iPhone 6SHowever, in an effort to amicably resolve this matter, on July 1, 2016, T-Mobile mailed Mr [redacted] a $prepaid cardPlease allow seven to ten business days for deliveryIf Mr [redacted] would like information regarding his prepaid refund card, he may contact Citibank at 1-800-522-Mr [redacted] accepted this as resolution to his concernsT-Mobile regrets any inconvenience to Mr [redacted] regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCLigia M [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe only thing is that T-Mobile stated they would send me an iPhone 6, I had asked to be sent an iPhone 6s.Sincerely, [redacted]

November 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 31, 2016, regarding the above-referenced account We regret Ms***’s continued concerns regarding her account and resolution Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact We also make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with T-Mobile Upon contacting Ms [redacted] however, in an effort to amicably resolve her concerns T-Mobile provided a Samsung Shandset free of cost mailed to her from the Executive Office Ms [redacted] accepted this offer as resolution T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Ally Y [redacted] Executive Response

Revdex.com:HiThank you for your help, Tmobil gave a good deal so everything is fine.I hope this is th way to let you know or let me know how to do it[redacted]

November 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 17, 2016, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms [redacted] on DATES – list them all and the times, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms [redacted] ’s concerns within this letterT-Mobile regrets that Ms [redacted] continues to experience coverage issues while travellingAs you can imagine, we cannot guarantee coverage in all places at all times as there are many factors that can affect coverageWe have taken the information Ms [redacted] provided about the intersection where she frequently loses signal and have sent it to our local engineering team for further investigation and reviewRegretfully, as of the date of this letter, we do not have an update or additional information to shareWe understand that Ms [redacted] has requested an adjustment for her final billing cycleAs of the date of this response, her account is still activeMs [redacted] ’s billing cycle runs from the 27th of the month through the 26th of the next monthHer payment is due each month on the 19thIn an effort to amicably resolve this matter, if Ms [redacted] chooses to cancel her account by November 26, 2016, the last day of her current billing cycle, T-Mobile will credit the amount due for the last of her monthly service charges and any monthly equipment installmentMs [redacted] will remain responsible for payment of her final billing statement that will include any accelerated equipment charges for her financed equipmentTo cancel her service, Ms [redacted] may request her new carrier port her number or she may call Customer Care to request the cancelation without porting her number awayOf course, Ms [redacted] is not required to cancel her serviceShe is welcome to remain a T-Mobile customer with an understanding that coverage availability cannot be guaranteed in all places nor at all timesT-Mobile regrets any inconvenience Ms [redacted] may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCChris P [redacted] Executive Response