T-Mobile USA

April 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 18, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience to Ms [redacted] regarding her account balance and her efforts to create a payment arrangement As Ms [redacted] ’s JUMP! On Demand leases had been closed as she had completed the month lease term, her billing statement dated March 5, included her four JUMP! On Demand purchase option charges for her equipment originally obtained on our lease programThe $charge for Ms [redacted] ’s JUMP! On Demand leases was applied to her monthly recurring charges As Ms [redacted] ’s JUMP! On Demand leases had ended, she was presented the ability to either return the equipment to a local T-Mobile retail store and complete the JUMP! On Demand lease, purchase the equipment by remitting payment in full for the purchase option price plus applicable taxes, and or breaking up the purchase option price over a period of nine months on our Equipment Installment Plan (“EIP”) Unfortunately as with an EIP, customers account must be current prior to the start of a new installment planAs Ms [redacted] did have an outstanding balance, she was initially unable to create an EIP for her JUMP! On Demand purchase option chargesHowever April 13, 2017, Ms [redacted] was successfully able to create her EIP for her phone handsets and as such, the charges of $which were applied to her billing statement dated March 5, 2017, were credited Ms [redacted] ’s updated balance is $which includes her billing statement dated April 5, and March 5, Please note, Ms [redacted] ’s billing statement dated April 5, includes four restore from suspension fees as her four lines of service were interrupted for her past due balanceHowever on April 18, 2017, Ms [redacted] had a credit of $applied to her account which represents the four restore from suspension fees and applicable taxesMs [redacted] ’s updated balance is $ Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s recent contact with our Customer Care Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Martin G [redacted] Executive Response

October 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 18, 2017, regarding the above-referenced account T-Mobile regrets any concerns Mr [redacted] has in regards to his T-Mobile account and his recent experience with our Customer Care Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact We also make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during Mr [redacted] ’s recent contact with our Customer CarePlease note, T-Mobile records indicate that on September 18, 2017, the Name ID feature was added to Mr [redacted] ’s line ending in due to an inadvertent error Mr [redacted] ’s October 8, 2017, billing statement reflects that the line ending in was charged pro-rated amounts for the Name ID feature from September 18, 2017, to October 6, 2017, for the amount of $minus a $government discount as well as October 7, 2017, to November 6, 2017, for the amount of $minus a $government discount The total amount charged for the Name ID feature was $ Please be advised that on October 17, 2017, Mr [redacted] ’s account was credited $for the Name ID feature On October 20, 2017, we spoke with Mr [redacted] confirming the above, also that the Name ID feature has been removed from his line ending in 0066, and that it is not on any of his other four lines As a courtesy to Mr [redacted] , and in an effort to amicably resolve this matter, we offered to waive his current balance of $ Mr [redacted] accepted this offer and his account balance was reduced to zero Please know that we regret any inconvenience this matter may have caused Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Daniel R [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is NOT satisfactory to meI I tried to contact the representative who wrote the response but have not yet spoken to herMonths ago, I submitted my final billing statements from [redacted] ; actually, [redacted] , from the store [redacted] and [redacted] submitted it for us and told us that in spite of the fact that we were submitting this documentation after the two months had expired, he was going to help us get it processed(It was extremely difficult to get this documentation from [redacted] !)It is not surprising that this documentation has not been recorded; it's rather like when I was told by one representative from customer service that none of my three phones had been received but then, when I went to the store on 7/8, [redacted] told me that I wasn't getting credit for them because the phones were lockedUnbelievably conflicting and difficult communication seems to be the standardSincerely, [redacted] - [redacted]

September 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 7, 2017, regarding the above-referenced account T-Mobile is pleased to inform you that upon speaking with Mr [redacted] , he confirmed that his concern has been resolved to his satisfaction T-Mobile regrets any billing concerns Mr [redacted] has in regard to his account and we appreciate the opportunity to address his concerns T-Mobile records indicate that on August 27, 2013, Mr [redacted] activated his account with the mobile number ending in and was subscribed to the Simple Choice Talk & Text rate plan at a cost of $per month plus applicable taxes and fees which included unlimited minutes, unlimited messages, and 2GB of high speed data at up to 4G/LTE speeds depending on device capability Please be advised that on January 20, 2014, Mr [redacted] elected to add the unlimited data feature at a cost of $per month plus tax to his voice line of service Therefore, Mr [redacted] ’s monthly recurring charges were $per month plus applicable taxes, fees, and equipment charges It is important to note, that Mr [redacted] paid a deposit in the amount of $upon activation of his account T-Mobile records indicate that on February 13, 2015, Mr [redacted] qualified for and took advantage of T-Mobile's Equipment Installment Plan ("EIP") offering at a retail locationMr [redacted] purchased a Samsung Galaxy Note Black handset and accessories on an EIP for the total purchase price of $plus applicable taxes and fees At the time of signing, Mr [redacted] was required to remit a down payment in the amount of $556.98; and, he agreed to a series of 24-monthly installment payments in the amount of $ It is important to note that should the account be cancelled prior to the completion of the EIP agreement, the customer will be charged accelerated EIP charges on the next billing statement Please be advised that Mr [redacted] ’s account was billed by a system known as “bill current”, meaning that payment for services were paid in advance T-Mobile records confirm that Mr [redacted] ’s billing cycle ran from the 28th of one month to the 27th of the following month and was due on the 20th after the bill cycle closed It is important to note that the account shows usage through November 22, 2015, and that the last payment remitted to the account was on August 27, 2015, in the amount of $ T-Mobile records confirm that Mr [redacted] ’s billing statement dated October 28, 2015, reflected a total balance due in the amount of $ Please be advised that $was considered past due Mr [redacted] was assessed $in monthly access charges, EIP, as well as applicable taxes and fees for services between October 28, and November 27, 2015, which was due in full by November 20, Mr [redacted] ’s billing statement dated November 28, 2015, reflected a total balance due in the amount of $ Please be advised that $was considered past due and that T-Mobile applied an account credit in the amount of $which resulted in the balance due in full by December 20, Regrettably, on December 6, 2015, T-Mobile records confirm that Mr [redacted] ’s account was cancelled due to non-payment Accordingly, the accelerated EIP charges were billed on his next billing statement Mr [redacted] ’s billing statement dated December 28, 2015, reflected a total balance due in the amount of $Please note that T-Mobile released the deposit that Mr [redacted] paid upon activation of services in the amount of $and that $was considered past dueMr [redacted] was assessed $for accelerated EIP charges, as well as applicable taxes and fees which resulted in the balance due in full by January 20, As Mr [redacted] ’s account remained in a delinquent status and T-Mobile’s internal collection efforts were unsuccessful, on January 25, 2016, Mr [redacted] ’s account was referred to a third party collection agency at which time a collection fee of $was assessed, resulting in a balance due of $ Please be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned mayThe account may be reported to the credit bureau while a balance remains outstandingIt is T-Mobile’s position that the balance is valid and owed Nevertheless, as a courtesy to Mr [redacted] , and a means to amicably resolve his concerns, on September 12, 2017, T-Mobile applied a one-time account credit in the amount of $ As a result of the account credit, there was an adjustment to the collection fee in the amount of $which resulted in a balance due in full of $ Mr [redacted] ’s account currently resides with Enhanced Resource Centers whom may be contacted directly at 800-501-in order to make arrangements for payments Should Mr [redacted] have any questions regarding his account or the information provided above, he may contact me at the number listed below Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contact We also make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during Mr [redacted] ’s recent contact with our Customer Care T-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Carlos T [redacted] Executive Response

Sorry that not responding sooner, I spoke to someone name Christian S [redacted] promise to go in to the account to reverse the charges for the months I paid for but didn't use and the lines that was supposed to be cancelled.MsS [redacted] stated that some of the money would be put to pay off the my devices I hadwaited a few days check the account didn't see the paid off but saw the credit wait another 2days still didn't see it so I try to reach out to Ms.S [redacted] no response

December 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 10, 2016, regarding the above-referenced accountT-Mobile is pleased to report that Mr***’s concerns have been resolved to his satisfactionT-Mobile regrets any concerns Mr [redacted] experienced in regards to the coverage in his areaAs Mr [redacted] may imagine, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availabilityT-Mobile records confirm that on October 1, 2013, Mr [redacted] activated two voice lines of service with the mobile numbers ending in [redacted] and ***On January 6, 2014, Mr [redacted] activated the Mobile Internet line of service with the mobile number ending in [redacted] and on August 25, 2015, Mr [redacted] activated the Mobile Internet line of service with the mobile number ending in ***On October 23, 2015, Mr [redacted] qualified for and took advantage of T-Mobile’s JUMP! On Demand lease program with the lease of an Apple iPhone 6s Gray handset with 16GB of memoryMr [redacted] was not required to pay a capital cost reduction and agreed to a series of monthly lease payments of $It is important to note that at the end of Mr***’s lease term, he may either return the handset or purchase the handset at the purchase option price of $On November 18, 2015, Mr [redacted] took advantage of T-Mobile’s JUMP! On Demand lease program with the lease of an Apple iPhone 6s Rose Gold handset with 16GB of memoryMr [redacted] was not required to pay a capital cost reduction and agreed to a series of monthly lease payments of $At the end of Mr***’s lease term, also may either return the handset or purchase the handset at the purchase price option price of $In an effort to amicably resolve the matter, on December 16, 2016, T-Mobile provided Mr [redacted] with Mobile Device Unlock codes for the above referenced handsets, in order to allow him to utilize them on another service provider’s networkAdditionally, on December 18, 2016, T-Mobile applied a courtesy credit of $155.09, to Mr***’s account, for the billing cycle charges from November 14, through December 13, 2016, reducing the account to a zero balanceOn the same day, T-Mobile applied a courtesy credit of $to Mr***’s account for the remaining JUMP! On Demand lease balances for the above mentioned handsets, bringing the account to a credit balance of $Please note that Mr [redacted] has agreed to pay the purchase price option of $per handset, which will post with the remaining lease balances to Mr***’s February 6, billing statement once he ports his numbers to another service provider by January 13, Additionally, as a courtesy to Mr***, T-Mobile will apply a credit to Mr***’s account for the monthly recurring charges from December 14, through January 13, 2017, provided that he ports his mobile numbers to another service provider by January 13, Mr [redacted] has agreed to this as a resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCDiana J [redacted] Executive Response

Complaint: [redacted] From: [redacted] [mailto: [redacted] @gmail.com] Sent: Friday, March 31, 2:PM To: Complaints Subject: Complaint # [redacted] When I received the response from T Mobile there were two optionsReject or AcceptI did not want to reject the response from TMobile on my complaint because the majority of my complaint was resolvedThe part that was not resolved was the $glass protective cover for the iphoneTherefore I could not select the resolved option eitherThe T-Mobile respondent, Cesar R [redacted] included contact information and said I should call him if there were still any questionsI called MrR [redacted] on the same date that I received the response from the Revdex.com, but to date received no response from MrR***MrR [redacted] states in his response that the glass cover was already moved from my account but in fact it remains on my account Now the Revdex.com has closed the matter for lack of response from meHowever, as I explained above I could not select either of the options allowed Sincerely, [redacted]

May 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated May 13, 2017, from [redacted] regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] , and that he has designated [redacted] as an authorized user of the accountWe have made several attempts to contact [redacted] , which have proven unsuccessfulAs such, T-Mobile will make every effort to address [redacted] ’s concerns within this letter T-Mobile regrets any concern Ms [redacted] experienced in regards to the suspension of the above-referenced accountT-Mobile records confirm that on October 5, 2015, Mr [redacted] activated a postpaid account with the mobile numbers ending in [redacted] and ***At the time of activation, Mr [redacted] qualified for and took advantage of T-Mobile’s JUMP! On Demand lease option with the lease of two Samsung Galaxy SGold 32GB handsetsMr [redacted] was required to pay a capital cost reduction of $288.00, per handset and then agreed to a series of monthly lease payments of $per handset Please note that by purchasing T-Mobile equipment, Mr [redacted] receives a one-year Limited Warranty provided by the manufacturer of his deviceUpon review of Mr [redacted] ’s account, this warranty has been extended as he subscribes to the optional Premium Handset Protection insurance feature for $10.00, plus taxes, per monthOn November 1, 2016, Mr [redacted] processed a Limited Warranty Exchange of the above-mentioned Samsung Galaxy SGold 32GB handset Records confirm that as of December 7, 2016, Mr [redacted] ’s account reflected a past due balance of $for the November 7, billing statementPursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due dateCustomers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slipAs a result of non-payment, on November 12, 2016, Mr [redacted] ’s account was suspended for non-paymentIt is important to note that as stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessed When the account was suspended, Mr [redacted] ’s billing statement reflected a balance owed of $244.55, increasing the balance owed to $Please note that this balance consisted of Mr [redacted] ’s monthly recurring charges, a late payment charge of $5.00, as well as two restore from suspension fees of $20.00, plus taxes, for the above-mentioned non-payment suspensionT-Mobile provided Mr [redacted] with calls, text messages and a billing notification providing the payment due date to avoid service interruption Regretfully, as payment was not received for the balance owed, on December 23, 2016, Mr [redacted] ’s account was suspended for non-paymentOn the same day, Mr [redacted] agreed to a payment arrangement of $58.11, with a due date of December 27, As a result, Mr [redacted] ’s account was restored from suspension On December 28, 2016, T-Mobile received a payment of $60.00, reducing the balance owed to $As payment was not made for the full balance owed, it carried forward to Mr [redacted] ’s January 7, billing statement, which reflected a balance owed of $815.56, increasing the balance owed to $1,Please note that this balance included a charge of $562.48, for a non-return fee for the Limited Warranty Exchange that was processed on November 1, 2016, as our records do not indicate that we have received the non-working equipmentPlease be advised that in each replacement handset box, a set of instructions are provided to inform the customer how to return their non-working equipment and to avoid being charged a non-return feeIn addition, the possibility of a non-return fee is disclosed at the time an exchange is processedTherefore, it is T-Mobile’s position that the fee remains valid and owed On January 23, 2017, as a result of non-payment, Mr [redacted] ’s account was suspended for non-paymentOn the same day, Mr [redacted] agreed to a payment arrangement of $to be paid on January 30, and $to be paid on February 13, Therefore, Mr [redacted] ’s account was restored from suspensionOn January 30, 2017, Mr [redacted] ’s future dated check that was set up as part of his payment arrangement, of $was rejected for insufficient funds Records confirm that on February 6, 2017, as a result of non-payment, Mr [redacted] ’s account was suspended for non-paymentOn the same day, T-Mobile received a payment of $310.00, reducing the balance owed to $882.86, thereby restoring Mr [redacted] ’s accountAs a payment was not remitted in full for the outstanding balance owed, it carried forward to Mr [redacted] ’s February 7, billing statement, which reflected a balance owed of $250.31, increasing the balance owed to $1,Please note that this balance also included two restore from suspension fees of $20.00, plus taxesOn February 7, 2017, Mr [redacted] agreed to a payment arrangement of $due on February 21, 2017, and $due on February 27, Review of the account confirms that on February 23, 2017, Mr [redacted] ’s account was suspended for non-paymentOn the same day, Mr [redacted] agreed to a payment arrangement of $due on March 3, 2017, and $due on March 17, On March 3, 2017, T-Mobile received a payment of $226.63, reducing the balance owed to $As full payment of the balance owed was not received, it carried forward to Mr [redacted] ’s March 7, billing statement, which reflected a balance owed of $249.38, increasing the balance owed to $1,Please note that this bill also included two restore from suspension fees of $20.00, plus taxes On March 20, 2017, T-Mobile received a payment of $581.07, reducing the balance owed to $On March 21, 2017, T-Mobile applied a credit of $to Mr [redacted] ’s account, for a third-party purchaseRecords confirm that on April 3, 2017, T-Mobile received a payment of $160.00, reducing the balance owed to $ Please note that JUMP! On Demand customers are responsible for and agree to at the time of lease signing, a total of 18-lease paymentsHowever, they have the option to cancel their lease and return their handset at any time during the lease termIf they choose to end their lease before the 18-month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that timeIf the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statement Records confirm that on April 6, 2017, Mr [redacted] ’s JUMP! On Demand leases reached the month term; subsequently, the remaining Purchase Option Price amount of $accelerated to Mr [redacted] ’s accountTherefore, Mr [redacted] ’s April 7, billing statement reflected a balance owed of $529.52, increasing the balance owed to $On April 11, 2017, in an effort to resolve the matter, T-Mobile applied a courtesy credit of $44.70, to Mr [redacted] ’s account for the restore from suspend fees, reducing the balance owed to $ As payment was not received for this balance, it carried forward to Mr [redacted] ’s May 7, billing statement, which reflected a balance owed of $148.90, increasing the balance owed to $1,Please note that T-Mobile will allow customers to break up the remaining Purchase Option Price total into an Equipment Installment Plan (“EIP”) with a term of nine monthsTherefore, as Mr [redacted] had agreed to an EIP for the remaining Purchase Option Price of nine monthly installments of $32.22, T-Mobile applied a credit of $to Mr [redacted] ’s account, reducing the balance owed to $ It is T-Mobile’s position that Mr [redacted] ’s account has been accurately charged for his servicesIn an effort to resolve the matter, although Mr [redacted] ’s account did not qualify for a payment arrangement due to the previous failed payment arrangement, T-Mobile allowed the creation of an Extended Payment Schedule (“EPS”)An EPS is a payment arrangement that allows a customer to pay their balance off in monthly installmentsAs part of the terms of the EPS, the balance owed of $was split into seven monthly installments of $104.04, to be added to the following seven billing statementsTherefore, Mr [redacted] ’s account was reduced to a zero balanceShould Ms [redacted] wish to discuss this matter further, she may contact me directly at the number listed below Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Diana J [redacted] Executive Response

July 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 21, 2015, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] , and that he has designated [redacted] as an authorized user of the accountT-Mobile records confirm that the account was activated on February 12, T-Mobile records also confirm that Ms [redacted] mobile number ending in [redacted] was converted from prepaid and added to the postpaid account on May 12, It is important to note that the CSDOption feature was added to Ms [redacted] account on May 12, This feature is designed for customers who need dial up access to an Internet Service Provider (“ISP”), and who specifically request a separate number for data or faxFurthermore, the CSDOption enables a System Identifying Module (“SIM”) card to have two additional phone numbers (one for CSD and one for fax)These numbers are used for both incoming and outgoing faxes as well as incoming data callsPlease be advised that in T-Mobile’s Terms and Conditions, customers are advised that they are required to notify us of any disputed charges within days of T-Mobile providing notice of the chargesIf a customer does not report the dispute within that time frame, they waive their right to dispute the charge(s)Our records indicate that the CSDOption feature was added to Ms [redacted] account on May 12, However, the first notice that T-Mobile received regarding a dispute of this feature and associated charges was on July 15, As this is beyond the dispute period, it is T-Mobile’s position that Ms [redacted] remains responsible for all charges billed to the accountHowever, in an effort to amicably resolve this matter on July 15, 2015, T-Mobile removed the feature from Ms [redacted] mobile number ending in [redacted] and applied a $credit to the accountAdditionally, on July 23, T-Mobile applied a credit in the amount of $to the account for the disputed chargesPlease note that Ms [redacted] account currently remains open with a credit balance in the amount of $that will apply to the next month’s billing statementWe regret any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INCTiffany C [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to know if the $400etc fee T-Mobile is requiring me to pay, can be paid by [redacted] from their buyout contract program??? If yes, [redacted] will issue me a gift card with the total amount owed to T-Mobile due to me switching phone carriersSincerely, [redacted]

April 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Pre-Paid NoXXX-XXX- [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 15, regarding the above-referenced accountT-Mobile regrets any concerns that Ms [redacted] experienced in regards to receiving her rebateUpon review of this matter, our records do not indicate that we received Ms [redacted] ’s proof of purchase; as such, the rebate request was denied and she was not sent the $rebate cardIn an effort to amicably resolve the matter, on April 18, 2016, T-Mobile mailed Ms [redacted] a $prepaid refund card in lieu of the mail in rebateMs [redacted] will receive the prepaid refund card within seven to ten business daysBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCJimmie P [redacted] Executive Response

I have yet to receive a check from T-mobile Once I receive the check from them, I will consider this matter resolved

Revdex.com: I left a message on the T-Mobile Facebook page just after making my Revdex.com complaintTwo representatives reached out to me to resolve the issueAfter she looked into my account history, she determined that the equipment in question could not be traced and there was no receipt of UPS delivery, so she said that I would be refunded the full amount of $I just want to say that that was the fastest, most effective response I've ever had with T-Mobile and I let Jessica know I appreciated her help in rectifying the situationI will send you a message confirming receipt of my refund when I receive it [redacted] Sent from my iPhone

April 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 5, 2017, regarding the above-referenced file number T-Mobile regrets Ms [redacted] ’s concerns regarding the billing of her equipmentUpon speaking with Ms [redacted] , she confirmed her concerns are related to an account that she was formerly an end user onPlease be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accountsInvestigation of this issue has confirmed that Ms [redacted] is not an authorized user on the account which is associated with the mobile number and concern she providedThe account holder of record may add Ms [redacted] to the account by contacting T-Mobile Customer Care hours a day at 1-800-937-Additionally, she may have one of the authorized users on the account contact me at the number below to discuss this matter furtherT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Kimo C [redacted] Executive Response

August 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 29, 2016, regarding the above-referenced account T-Mobile is pleased to report that we resolved this matter to Mr***’s satisfaction T-Mobile regrets that Mr [redacted] has experienced issues with the balance for the Carrier Freedom reimbursement that he received and with his attempts to receive a refund to the card The pre-paid reimbursement cards have a pre-loaded balance on them and the cards can be used at any merchant that accepts MasterCard; however, the cards are not designed to accept refunds and once a balance is transferred off a card, the card is unable to accept a refund if a merchant attempts transfer a refund back to the card In an effort to resolve this matter, on August 3, 2016, T-Mobile issued a credit in the amount of $to Mr***’s account, which leaves a credit balance on the account in the amount of $ The reimbursement card in the amount of $was Mr***’s reimbursement from our Carrier Freedom for his cost to switch to us T-Mobile records confirm that Mr [redacted] tradthree Samsung Galaxy Shandsets at the time of activation that each received an $tracredit Mr [redacted] would have paid $at the time of activation for equipment charges and taxes although the tracredits that he received for the Samsung Galaxy Shandsets were applied to the cost he would have paid at the time of activation and the remaining travalue in the amount of $was issued as a credit to Mr***’s account on April 17, at the time of activation T-Mobile appreciates that Mr [redacted] activated services with us and we regret any inconvenience that he may have experienced Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Ally Y [redacted] Executive Response

June 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 26, 2017, regarding the above-referenced accountPlease be advised that we have attempted to contact Mr***, which has proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’s concerns within this letter T-Mobile regrets any concerns Mr [redacted] experienced in regards to his data allotmentsIn late 2013, T-Mobile began offering customers on eligible Simple Choice rate plans the largest global data coverage area included at no extra chargeThis global freedom, known as Simple Global, was automatically added to qualifying Simple Choice plans and is available in over countries and destinations (see www.t-mobile.com/international for participating countries) With T-Mobile's Simple Global offering, customers have unlimited web at standard speeds of approximately 128KbpsThese speeds are great for web browsing, e-mail, social networking and occasional use of certain features like GPS and mapsHowever, should a customer feel these speeds are not sufficient; higher-speed data passes are available for purchase when travelling abroadAdditionally, voice calls back to the U.Sand Simple Global countries are a flat rate of $per minute, while unlimited text messaging is included at no cost T-Mobile records confirm that Mr [redacted] is receiving notification that he has reached his domestic data roaming allotmentThe domestic data roaming allotment varies by data rate planOur records indicate that Mr***’s data plan includes megabytes of domestic data roaming per billing cycle on each of his mobile numbersT-Mobile provides data usage alerts via text message when domestic data roaming usage reaches 80% of the allotment and then again at 100%Mr [redacted] can also view his usage at any time through the MyAccount feature on his deviceOnce the data roaming allotment is reached, data service will be suspended until the beginning of Mr***’s next billing cycle in accordance with our Terms and ConditionsPlease note that data services are also restored when Mr [redacted] returns to the T-Mobile network or if he selects a data plan with a higher domestic data roaming allotmentMr [redacted] can also use a service while roaming to obtain unlimited access to data Our records confirm that on May 14, 2017, Mr [redacted] reached his domestic data roaming allotmentAs such, domestic roaming functionality was suspended until May 27, 2017; the start of Mr***’s next billing cycleT-Mobile regrets any inconvenience to Mr***Should Mr [redacted] wish to increase his domestic data roaming allotment, or wish to discuss this matter further, he may contact me at the number listed below Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Diana J [redacted] Executive Response

August 9, 2017 FILED ELECTRONICALLY Bureau Service RevDex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: ***... ***- [redacted] T-Mobile Account Holder: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 27, 2017, regarding the above-referenced account. T-Mobile has confirmed that [redacted] ***- [redacted] and [redacted] are one and the same. We are pleased to report that we have resolved this matter to Ms. ***- [redacted] ’s satisfaction. T-Mobile regrets any inconvenience to Ms. ***- [redacted] regarding our Smartphone Equality program. As T-Mobile is always looking to provide the most competitive pricing options for our customers, we tailored our Un-Carrier move to allow customers who were previously not eligible for well-qualified equipment pricing can qualify for the best pricing available if they pay their bill on time for their current account for 12 consecutive months. In order for a payment to be considered “on-time”, the payment must post to the applicable account within 48 hours of the ori***l due date. Payments posted after the 48 hour window will reset the monthly counter. It is important to note that well qualified pricing is not the same as being eligible for a zero down payment as some equipment does not have a zero down payment option available. However, customers who are eligible will receive the well qualified offer, whatever that may be for other similarly situated customers. Please note, this program is available to Postpaid, Pay in Advance, Simply Prepaid and Simple Choice No Credit Check customers. Although other account types are qualified for this promotion, only postpaid accounts are eligible to use the Equipment Installment Plan (EIP). As such, account holders who have an account type other than postpaid, who have met the 12 month payment history requirement and who want to take advantage of the EIP program to purchase new equipment will need to convert their account to a postpaid account by visiting a retail location or contacting Customer Care. T-Mobile records confirm that Ms. ***- [redacted] had a Simple Choice No Credit Check account that was activated on July 14, 2016. Ms. ***- [redacted] made 12 on-time payments on this account and on June 25, 2017, the account was cancelled as she was transitioning to her current Postpaid account. While the previous account did meet the number of required on-time payments, regrettably the account was cancelled in June, which did not meet the requirements for maintaining the account active for 12 months. T-Mobile contacted Ms. ***- [redacted] in effort to amicably resolve this matter, and as Ms. ***- [redacted] did maintain 12 on-time payments, T-Mobile has successfully enrolled Ms. ***- [redacted] ’s account into our Smartphone Equality program. Moving forward Ms. ***- [redacted] will receive well qualified pricing on future device purchases. T-Mobile regrets any inconvenience to Ms. ***- [redacted] . Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] . Very truly yours, T-MOBILE USA, INC. Jamen F [redacted] Executive Response

April 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 25, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’ concerns within this letter T-Mobile regrets any concerns that Ms [redacted] experienced regarding her account or our previous responses to her correspondenceAs indicated in our previous correspondence, our records confirm that Ms [redacted] activated her account on December 11, Ms [redacted] had five active lines of voice service and four lines of mobile internet service until January 19, On January 19, 2017, Ms [redacted] cancelled her line of service ending in [redacted] when she ported the number to another providerOn January 23, 2017, Ms [redacted] cancelled her lines of service ending in [redacted] and [redacted] when she ported them to another providerHowever, our records confirm that Ms [redacted] did not port her remaining lines of voice service or mobile internet serviceAs such, the account remained active, and Ms [redacted] continued to incur monthly access charges and applicable taxes, until March 19, 2017, when Ms [redacted] account was cancelled at her requestUpon review of the usage on each of Ms***’ lines of service through cancellation, our records confirm that the lines remained in use until March 19, As such, it is T-Mobile’s position that the charges billed for monthly access charges and taxes are valid and owed As indicated in our previous responses, the balance owed on Ms***’ account at the time of her cancellation was $2,for several months of past-due monthly access charges, late payment fees, handset Equipment Installment Plan (“EIP”) installments, and applicable taxesIt remains T-Mobile’s position that the balance owed on Ms***’ account is valid and owedPlease note that Ms***’ final billing statement will be available at the end of the billing cycle, after April 8, As Ms [redacted] had active EIPs on her account at the time of cancellation, the remaining balance for each will be assessed to her final billing statement along with her monthly access charges, as previously indicated in our response to your office In an effort to amicably resolve Ms***’ concerns, T-Mobile offers to allow her to send her handsets that were purchased on an EIP to our office in good working order, and upon receipt and inspection of the handsets, T-Mobile will issue a credit to her account for any charges associated with each handsetMs [redacted] will be responsible for all remaining charges for monthly access charges, late payment fees, and applicable taxesMs [redacted] can return the handsets to the following address: T-Mobile USA, Inc Attn: Chris P***, ERT Menaul Blvd NE Albuquerque, NM T-Mobile recommends that Ms [redacted] send the devices via a reputable shipping carrier that will provide a tracking number for her records, as we are not responsible for equipment being returned to usPlease note that Ms [redacted] must have the equipment post marked for return no later than April 30, Should Ms [redacted] fail to meet this date, the offer will be considered void, and all charges will be considered validT-Mobile regrets any inconvenience Ms [redacted] may have experienced Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Chris P [redacted] Executive Response

May 26, 2015FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: [redacted] [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 20, 2015, regarding the above-referenced account T-Mobile is please to advise that Ms [redacted] ’ concerns have been resolved to her satisfaction T-Mobile record confirm that on March 16, the mobile numbers ending in [redacted] were moved from Ms [redacted] ’ account to another T-Mobile account after completion of a Change of Responsibility (COR) A COR is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or business It is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the number(s) and, if applicable, the equipment moved to the new account Upon requesting a COR, Ms [redacted] was advised that she would be responsible for locating the new customer which she did and that the new customer must contact T-Mobile within days, qualify for credit, and agree to the Terms and Conditions of service before the transfer could be completed In addition, upon completing the COR, Ms [redacted] was advised that she was to receive a refund for a credit balance on the above-referenced account totaling $ Please be advised that due to an inadvertent error, the refund was delayed in processing In an effort to amicably resolve Ms [redacted] ’ concerns, T-Mobile has sent Ms [redacted] a paper check refund in the amount of $to the address Ms [redacted] provided in her correspondence to your office Ms [redacted] should expect to receive the refund in the next seven to ten business days T-Mobile regrets any inconvenience caused to Ms [redacted] and any delays in receiving the refund Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at the address below or [redacted] Very truly yours, T-MOBILE USA, INC [redacted] ***Executive Response

June 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 7, 2017, regarding the above-referenced account T-Mobile regrets any concerns Ms [redacted] has encountered regarding the returned equipment and billing on her accountOur records confirm that as of May 16, 2017, Ms [redacted] is subscribed to the Simple Choice North America Family Unlimited Talk, Text, and 4GB’s of Data, promotional rate plan, which for $per month, provides the first two lines with unlimited talk, text andGBs of data at up to 4G/LTE speeds depending on device capabilityPlease note that all additional lines added after the first two are $each per month At the time of Ms [redacted] ’s purchase of a new handset for use on the mobile numbers ending in and 2786, T-Mobile provided a day return period which allowed Ms [redacted] to use the equipment to see if it met her needs T-Mobile records indicate that the order was never accepted by Ms [redacted] and was returned to the senderBased on this, upon speaking with Ms [redacted] on June 8, 2017, T-Mobile closed the Equipment Installment Plan in full for the Samsung Galaxy Sdevices that were active on the accountAdditionally, T-Mobile issued a $credit for prior monthly bill charges that were assessed to the account for the equipmentThe account credit resulted in a credit balance of $Lastly, T-Mobile provided Ms [redacted] a refund to the original payment method in the amount of $Please allow one to three business days for the funds to appear in the requested bank accountT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Abigail ***-R [redacted] Executive Response