T-Mobile USA

May 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Name: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 28, 2017, regarding the above-referenced accountPlease note that the account holder of record is [redacted] and Mr [redacted] is listed as an authorized user on the accountT-Mobile is pleased to report we have successfully resolved Mr***’s concerns to his satisfaction T-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Mr [redacted] may have encounteredT-Mobile appreciates the feedback Mr [redacted] has provided as it allows us to take the necessary steps to improve future customer experiences Mobile Device Unlock (“MDU”) requests are approved for customers who meet the eligibility requirementsT-Mobile records confirm that we received several MDU requests for a Samsung Galaxy Shandset with IMEI [redacted] However, due to a clerical error, these requests were declinedT-Mobile has confirmed that the handset is qualified for a MDU request approval and we have provided Mr [redacted] with the unlock code as well as the instructions on how to unlock the device T-Mobile has also provided Mr [redacted] with the email address [redacted] @T-Mobile.com along with the mobile number listed belowIf Mr [redacted] encounters any difficulties unlocking the device, T-Mobile asks that he contact me for further assistanceT-Mobile thanks Mr***’s patience throughout this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Liana G [redacted] Executive Response

I agree upon receipt of the new iPhone 6s plus Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] - [redacted]

June 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 22, 2017, regarding the above-referenced account T-Mobile regrets any billing concerns Ms [redacted] may haveT-Mobile records indicate Ms [redacted] activated four lines of service on July 29, 2016, with our Simple Choice North America family plan with two lines for $80.00, and $for each additional line of serviceAdditionally, T-Mobile records indicate Ms [redacted] purchased the following handsets using our Equipment Installment Plan (“EIP”): • An Apple iPhone SE handset with 24-monthly payments of $16.65; • A second Apple iPhone SE handset with 24-monthly payments of $16.65; • An LG Khandset with 24-monthly payments of $6.87; and • A second LG Khandset with 24-monthly payments of $ At the time of Ms [redacted] ’s handset purchase, T-Mobile provided a 14-day return period which allowed Ms [redacted] to use the equipment to see if it met her needsPlease note that if an account is cancelled, any remaining EIP balances are accelerated and billed to the accountThis information is disclosed within the EIP agreement provided at the time of purchase Accordingly, on August 28, 2016, Ms [redacted] was sent a billing statement in the amount of $which consisted of service charges from August 29, 2016, through September 28, Further, T-Mobile records indicate Ms [redacted] contacted our Customer Care with concerns regarding coverageAt that time, T-Mobile offered to provide Ms [redacted] a 4G LTE CellSpot as an in-home coverage solutionThe T-Mobile CellSpot are a group of unique and simple solutions that improve a customer's in-home coverage, enabling them to make better voice and data connections while in their homeOur records indicate Ms [redacted] agreed to the Terms and Conditions of use of the CellSpot, and the unit was provided to Ms [redacted] Please note that the CellSpot are T-Mobile owned devicesThey are provided to our customers with a $deposit paid at the time of issuance, which was waived for Ms [redacted] as a courtesyHowever, if not returned upon cancelation of service, there is a $non-return fee that is assessed to the account T-Mobile cancelled Ms [redacted] ’s account, pursuant to her requestAccordingly, the remaining EIP’s were accelerated, and billed to the accountPlease also note that Ms [redacted] was sent a pre-paid return kit in which to return the CellspotAdditionally, as a policy exception, T-Mobile agreed to extend the return period and accept the return of the handsets in like new conditionOn August 31, 2016, T-Mobile received the aforementioned handsetsDue to an inadvertent error, the associated EIP’s were not closedFurther, on September 6, 2016, T-Mobile received the Cellspot As such, on September 28, 2016, Ms [redacted] was sent a billing statement in the amount of $1,which consisted of a past due balance of $381.90, as well as the accelerated handset chargesAs the account carried a past due balance, on February 20, 2017, the account was referred to a third-party collection agency for collection of the outstanding balanceAs stated in our Terms and Conditions, accounts that are referred to a third party collection agency may be charged a one-time collection feeAccordingly, a one-time collection fee in the amount of $was charged to Ms [redacted] ’s account, which revised the final balance to $1, After review, on May 24, 2017, T-Mobile issued a credit in the amount of $1,for the returned handsets, as well as the billed charges for servicesAdditionally, T-Mobile has recalled the account from the third-party collections agency, and the associated collection fee is scheduled to be removedT-Mobile has instructed the collection agency to delete derogatory credit reporting and cease collection effortsPlease note that the removal of derogatory credit reporting may take up to ninety daysAs of the date of this letter, Ms [redacted] ’s account remains cancelled, and reflects a zero balanceT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Ronnie A [redacted] Executive Response

February 23, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern:T-Mobile USA, Inc (“T-Mobile”) is in receipt of your correspondence dated February 10, 2018, regarding the above-referenced account T-Mobile records reflect that the account holder of record [redacted] and [redacted] , are one and the sameT-Mobile regrets any concerns that Ms [redacted] has experienced with her account with regards to the final balance on her account Our records confirm that on November 11, 2017, Ms [redacted] cancelled six of her seven voice lines of service by porting out to another service provider On November 13, 2017, Ms [redacted] contacted our Customer Care and requested to cancel the remaining line of service on her account Due to an inadvertent error the line remained active.On January 22, 2018, Ms [redacted] contacted our Customer Care and cancelled the final voice line; the account remained closed with a balance of $ The balance includes services rendered as well as non-return fees for two CellSpot Routers in the amount of $211.36.On February 6, 2018, the coverage devices were confirmed as returned and a credit was issued for the fees of $which updated the balance to $ Ms [redacted] then contacted our Customer Care and a courtesy credit in the amount of $was entered as there was no registered usage on the account It is important to note Ms [redacted] ’ account was not transferred to a third-party collection agency On February 13, 2018, we spoke to Ms [redacted] and clarified that the account remains closed with a zero balance Ms [redacted] was satisfied with the resolution we presented to her T-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] .Very truly yours,T-MOBILE USA, INC.Belen L***Executive Response

June 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 23, 2016, regarding the above-referenced accountUpon speaking with Ms [redacted] , T-Mobile was able to verify that she and Ms [redacted] are the same personT-Mobile is happy to report we have resolved this matter to Ms [redacted] ' satisfactionT-Mobile sincerely regrets if any third-party collection agency on T-Mobile’s behalf has been uncourteousUpon speaking with Ms [redacted] she identified the third-party collection agency as AmsherT-Mobile thanks Ms [redacted] for her feedback regarding Amsher and will forward it to the appropriate department for reviewA review of Ms [redacted] ’ outstanding balance of $reflects the following: On March 4, 2015, a final billing statement in the amount of $was producedThis balance represents past due charges for the prior month of services rendered from February 14, 2015, through March 13, 2015, a $final month Equipment Installment Plan (“EIP”) charge for an Apple iPhone 5s purchased on February 10, 2014, and applicable taxes and feesPlease note that payment was not remitted to T-Mobile toward this balanceAs a result of continued non-payment, the account was referred to a third-party collection agency, Diversified Consultants Incon June 12, During the period the account was with the collection agency Diversified Consultants Inc., Ms [redacted] remitted five payments in the amount of $on July 17, 2015, August 14, 2015, September 11, 2015, October 9, 2015, and November 9, These payments left Ms [redacted] with a remaining account balance of $It is important to note the account was later transferred to the third-party collection agency Amsher on February 14, 2016, which is where the account currently residesShould Ms [redacted] like to remit payment for the remaining balance on the account she my contact T-Mobile directly at 800-937-or by contacting Amsher directly at 877-322-Upon speaking with Ms [redacted] she accepted this as resolution to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCZachary S [redacted] Executive Response

May 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 19, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms [redacted] , which have proven unsuccessfulTherefore, we will make every effort to address Ms [redacted] ’s concern within this response T-Mobile regrets any inconvenience Ms [redacted] may have experienced in regard to the September iPhone Trade Up offerFrom September 15, 2016, through September 25, 2016, new and existing postpaid customers who tradtheir fully paid off iPhone and signed up for our T-Mobile ONE rate plan could get a new iPhone for free or discounted via bill credits when purchased on an Equipment Installment Plan (“EIP”)It is important to note that the trade in handset determines whether the iPhone is free or discounted T-Mobile records indicate that Ms [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering on September 24, Ms [redacted] purchased an iPhone 32GB device at purchase price of $plus applicable taxMs [redacted] was not required to remit a down payment; however, she agreed to a series of 24-montly installment payments of $Please be advised, in order to qualify for the promotional offer customers must meet the eligibility requirements, which include, but are not limited to, customers must own their handset outright and trade it in, in good working condition and it must be received within days of when the customer receives their new deviceOur records reflect Ms [redacted] traded in her paid in full iPhone 5s handset; and agreed to send it to T-Mobile within the allotted timeframe as indicated above T-Mobile records confirm Ms [redacted] activated her iPhone handset on October 8, 2016, and was required to mail in the aforementioned trade in device within daysRegrettably, T-Mobile records reflect the iPhone 5s was received on December 9, 2016, which was after the allotted timeframe allowed causing Ms [redacted] to be ineligible for the September iPhone Trade Up offerIn Ms [redacted] ’s correspondence to your office she indicates she was responsible for $of the aforementioned purchase price of the iPhone handset As such, as a goodwill gesture and in an effort to amicably resolve Ms [redacted] ’s concern, T-Mobile closed the current remaining balance on the iPhone EIP which was $and now reflects a zero balanceIn addition, T-Mobile applied an account credit in the amount of $to cover any excess payments made towards the iPhone EIP; this resulted in a balance of $which was due on May 25, Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s contact with our Customer CareT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Carlos T [redacted] Executive Response

Revdex.com:Not happy, but I will accept.Sincerely, [redacted]

December 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 14, 2015, regarding the above-referenced account T-Mobile is pleased to report that we resolved this matter to Ms [redacted] ’s satisfaction T-Mobile regrets the confusion regarding Ms [redacted] ’s billing statement dated November 27, Ms [redacted] ’s billing cycle runs from the 28th of each month through the 27th of the following month and payment is due by the 20th Ms [redacted] subscribes to our Simple Choice North American Unlimited Talk, Text and Data (with up to gigabytes (“GB”) of high speed data and Hotspot) rate plan for $per month In addition, Ms [redacted] receives a 15% monthly Government Service Discount, which provides a monthly credit in the amount of $based on her current rate plan On November 12, 2015, T-Mobile issued a goodwill credit in the amount of $to Ms [redacted] ’s account; which was applied as a courtesy to credit back the $down payment that was paid August 6, when she purchased an Apple iPhone Plus 16GB handset with our Equipment Installment Plan (“EIP”) option Please be advised that Ms [redacted] also paid taxes on August 6, although as a one-time gesture of goodwill, T-Mobile allowed her to return the handset beyond the 14-day return period, we offered to credit $to the account and to credit the remaining handset EIP balance when the handset was returned In addition, we offered another $credit for other disputed charges When the $credit was issued to Ms [redacted] ’s account on November 12, 2015, the account reflected a $credit balance When Ms [redacted] ’s billing cycle closed on November 27, 2015, the monthly access charge of $(the amount after the Government Service Discount of $was applied and after taxes) was deducted from the $credit balance Ms [redacted] ’s billing statement dated November 27, shows the Government Service Discount with a credit in the amount of $that was applied toward the monthly access charge of $and T-Mobile confirmed that this discount has not been removed from her account On December 2, 2015, T-Mobile received Ms [redacted] ’s Apple iPhone Plus 16GB handset and as previously offered; we applied a credit to the account in the amount of $for the final EIP balance and final EIP installment associated with the returned handset On December 2, 2015, we also received Ms [redacted] ’s [redacted] branded Samsung Galaxy S handset although the handset has physical damage to the LCD screen and it was returned to Ms [redacted] as we are unable to accept damaged handsets Ms [redacted] confirmed that she received the [redacted] branded Samsung Galaxy S handset that we returned and informed us that she filed a claim with the USPS due to the damage to the handset that she believes occurred while the handset was shipped to us T-Mobile advised Ms [redacted] that we will offer to reimburse any early termination fee, up to $350.00, upon receipt of a valid billing statement that clearly shows the amount of the early termination fee At this time, we have not received a valid billing statement that shows Ms [redacted] was charged an early termination fee for porting her mobile number ending in [redacted] to us When Ms [redacted] receives a detailed billing statement showing the amount of an early termination fee, she may email the billing statement to my attention to [email protected] and T-Mobile will approve a reimbursement card for the amount of the early termination fee Please be advised that delivery of the reimbursement card may take up to business days from the date it’s requested Finally, a goodwill credit in the amount of $was issued to Ms [redacted] ’s account on December 7, to match our Cyber Monday offering At this time, Ms [redacted] ’s account reflects a credit balance in the amount of $ T-Mobile spoke with Ms [redacted] on December 16, and explained the information above and she confirmed that the credit balance in the amount of $is accurate Ms [redacted] ’s next billing statement will be dated December 27, and if there is any balance due, payment will be due on January 20, T-Mobile appreciates Ms [redacted] ’s business and we regret any confusion regarding this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Ally Y [redacted] Executive Response

Tell us why hereMarch 21, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 10, 2018, regarding the above-referenced account Please be advised that we have made attempts to contact Ms [redacted] , which have proven unsuccessful As such, T-Mobile will make every effort to address Ms [redacted] ’s concerns within this letter T-Mobile regrets any concerns Ms [redacted] may have regarding wearable lines and billing T-Mobile records reflect that Ms [redacted] activated three wearable lines of service on November 5, 2017, ending in [redacted] *** and that she subscribed to the T-Mobile ONE Wearable rage plan at the cost of $per month for each line of service, minus a $discount per line.On November 6, 2017, Ms [redacted] contacted Customer Care to request cancellation of the wearable lines ending in [redacted] *** Regrettably, T-Mobile was unable to process any cancellations at that time due to a system limitation Our Customer Care team called Ms [redacted] on November 7, 2017, so that we may process her cancellation requests Unfortunately, Ms [redacted] was not available As such, Ms [redacted] was left a voicemail advising her to contact T-Mobile to complete the cancellation process.T-Mobile has reviewed the account and can confirm that as of the date of this letter, Ms [redacted] ’s wearable lines of service have been canceled As a courtesy, T-Mobile applied credits for previously assessed charges on Ms [redacted] ’s wearable lines of service These credits updated the account to reflect a balance of $ T-Mobile regrets any inconvenience to Ms [redacted] .Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] .Very truly yours,T-MOBILE USA, INC.Anthony M [redacted] Executive Response

August 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 2, 2016, regarding the above-referenced accountT-Mobile regrets any billing concerns Ms [redacted] has encounteredT-Mobile confirms that the account was active from March 27, 2015, through March 1, Mr [redacted] was subscribed to a $Simple Choice Unlimited Talk & Text rate plan with gigabytes of date for each of his four lines of serviceT-Mobile records indicate that, Mr [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) with the following purchases: • On April 20, 2015, a purchase of a Moto Smart Watch; • On April 27, 2015, with the purchase of a Samsung Galaxy Shandset; and • On May 6, 2015, with the purchase of an LG Optimus LIf a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementT-Mobile’s JUMP! On Demand (“JOD”) is a lease option that includes both the cost of a new smartphone and the freedom to swap it for a new oneOn September 22, 2015, Mr [redacted] leased an iPhone 6S Plus handsetWhen a phone is subject to a lease, T-Mobile, not the customer, owns the phoneIf a customer has a JOD and the account is canceled, any remaining lease payments and the purchase option price become due with the final billing statementThe account balance of $2,includes a collection fee of $194.22, monthly recurring EIP charges, monthly recurring JOD lease payments, accelerated EIP and JOD charges, a lease purchase option price, late fees, a $out-of-warranty fee, international long distance charges and applicable taxes, dating to the November 27, 2015, billing statementT-Mobile determines that the debt is valid and dueOn April 25, 2016, the account was assigned to Diversified Consultants Inc., a third party debt collection agencyMr [redacted] may contact Diversified Consultants Inc., at 877-550-1981, to arrange paymentT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCPancho Q [redacted] Executive Response

January 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 6, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that Mr [redacted] ’s concerns have been resolved to his satisfactionT-Mobile regrets any concerns Mr [redacted] has experienced regarding his expected refund for his returned deviceT-Mobile records indicate that on September 18, 2016, Mr [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone Plus 256GB deviceEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsMr [redacted] was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $At the time of Mr [redacted] ’s purchase of a new handset for use on the mobile number ending in ***, T-Mobile provided a day return period which allowed Mr [redacted] to use the equipment to see if it meets his needsT-Mobile records confirm that Mr [redacted] returned the device to T-Mobile, using the tracking number [redacted] , which was successfully delivered to our warehouse on November 4, Due to an inadvertent error, the down payment in the amount of $was not refunded to Mr [redacted] However, T-Mobile has confirmed with Mr [redacted] that the refund of $was successfully processed and received on January 6, In an effort to amicably resolve Mr [redacted] ’s concerns, T-Mobile has agreed to place a credit toward the account in the amount of $206.00, in lieu of his monthly recurring service chargesMr [redacted] ’s account currently has a credit balance of $T-Mobile regrets any inconvenience caused to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCLupe C [redacted] Executive Response

April 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 11, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has successfully resolved Mr [redacted] ’s concern to his satisfaction T-Mobile regrets any concern to Mr [redacted] in regards to his participation in T-Mobile’s This One is on Us offerPlease be advised that from March 1, 2017, through March 5, 2017, T-Mobile offered new and existing customers a new line of service free after a monthly creditT-Mobile records confirm that on March 4, 2017, Mr [redacted] contacted Customer Care to activate a new line of service by purchasing a SIM card starter kit at a cost of $Regrettably, as T-Mobile was unable to verify Mr [redacted] ’s payment method his order was canceledAs such, Mr [redacted] was unable to activate the new line of service during the promotional offer time frame However, in an effort to amicably resolve Mr [redacted] ’s concern, on April 12, 2017, T-Mobile approved his existing mobile line of service ending in [redacted] for the This One is on Us offer and will apply a monthly credit to offset the monthly recurring chargesT-Mobile also applied a credit of $to refund him for the SIM card starter kit purchase, leaving a balance due of $by April 28, T-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Oscar T [redacted] Executive Response

July 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 1, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience Ms [redacted] may have experienced in regards to our iPhone TrapromotionOn September 9, 2016, and only for a limited time, T-Mobile offered new and existing post-paid customers the opportunity to upgrade their fully paid iPhone or new model for the iPhone or iPhone PlusBeginning September 15, 2016, customers were also required to change their rate plan to T-Mobile ONE rate plan to be eligibleWith this offer, qualified customers who purchased a new iPhone Plus 32GB on an Equipment Installment Plan (“EIP”) and tradtheir fully paid iPhone 5, any model from any carrier would receive a tracredit and also monthly EIP bill credits to reduce the total cost of the new iPhone such that the phone is discounted to $after 24-months In order to qualify as an acceptable traddevice, it was required that the handset be in good working order with no physical or liquid damage and have the “Find My iPhone”, feature disabledIf the above requirements were not met the customer was not qualified for the promotionPlease also know that if a customer cancels their account prior to the end of the month EIP agreement, the monthly credits will stop and the remaining amount due for the phone is posted to the final billing statement T-Mobile records indicate that on September 16, 2016, Ms [redacted] ordered two Apple iPhone Plus 32GB handsets and initiated a traof two Apple iPhone handsets for participation in our iPhone TrapromotionTo process Ms [redacted] ’s trade-ins and complete her enrollment in the promotion, Ms [redacted] was provided a prepaid return label to send her iPhone handsets to T-Mobile upon the receipt of her iPhone Plus 32GB handsets T-Mobile records indicate that on December 1, 2016, Ms [redacted] contacted Customer Care and was advised of the traprocess once againOn June 15, 2017, Ms [redacted] contacted Customer Care and reported that she was never advised of the trarequirement for promotion eligibilityAs T-Mobile never received Ms [redacted] ’s trahandsets, it is T-Mobile’s position that Ms [redacted] did not meet the eligibility criteria for the promotion and that there are no credits for the iPhone Plus 32GB handsets warranted Nevertheless, upon speaking with Ms [redacted] on July 12, 2017, T-Mobile agreed to apply a credit to Ms [redacted] ’s EIP for the iPhone Plus 32GB handsets in the amount of $in an effort to amicably resolve her concernsMs [redacted] ’s EIP balance has been updated to reflect a balance of $for one iPhone Plus 32GB handset, and zero for the other iPhone Plus 32GB handset Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s recent contact with Customer Care Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Anthony M [redacted] Executive Response

February 5, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: [redacted] Your File No [redacted] To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence January 29, 2018, regarding your above-referenced file number Please be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accounts Investigation of this issue has confirmed that [redacted] is not an authorized user on the account which is associated with the account and as such, we will not be contacting him regarding his correspondence to your office The account holder of record may add Mr [redacted] to the account by contacting T-Mobile Customer Care hours a day at 1-800-937- Additionally, he may have one of the authorized users on the account contact me at the number below to discuss this matter further T-Mobile regrets any inconvenience to Mr [redacted] .Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] .Very truly yours,T-MOBILE USA, INC.Ally Y***Executive Response

Tell us why here December 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon, & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 4, 2017, regarding the above-referenced account T-Mobile regrets any concerns Mr [redacted] experienced with her T-Mobile handsetT-Mobile records indicate that on November 22, 2017, Ms [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two LG VPlus handsets at a T-Mobile retail storeAt the time of Ms***’s purchase, she was required to remit a down payment of $and agreed to a series of 24-monthly installments in the amount of $for each handset As Ms [redacted] states in her correspondence, one of her handsets had issues and needed to be returnedT-Mobile provided Ms [redacted] with a 14-day return period, which allowed her to use the equipment to see if it met her needsIf the equipment was not acceptable, it could be returned to the original point of sale for a refund or exchange Upon speaking with Ms***, she was requesting to process a handset exchange, which is under our Limited Handset Exchange program for customers who after their equipment return period have any manufacturer defect with their handsetT-Mobile will provide customers with a like new replacement under our warranty programHowever, Ms [redacted] did not qualify to participate in our Limited Handset Exchange program as she is under her equipment return period and it would be best for her to return it and purchase a new handset In an effort to amicably resolve this matter, on December 5, 2017, T-Mobile sent Ms [redacted] a new LG VPlus and billed her account for the full price of the handsetT-Mobile requested that Ms [redacted] return her non-working LG VPlus to our office with the return label providedUpon receipt of the non-working handset, T-Mobile will issue a credit equal to the full purchase price that will be billed to the account balanceIn addition, Ms [redacted] is returning her non-working tablet in exchange for a credit of her down payment and remaining EIP balance On December 5, 2017, T-Mobile applied a courtesy credit of $for disputing monthly EIPsFurthermore, on December 11, 2017, T-Mobile applied a courtesy credit of $As of December 12, 2017, Ms***’s account reflects a credit balance of $that will be applied towards the next billing statementMs [redacted] accepted this as a resolutionT-Mobile regrets any inconvenience to Ms [redacted] regarding this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Ligia M [redacted] Executive Response

June 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 7, 2017, regarding the above-referenced account T-Mobile regrets any concerns that Mr [redacted] has experienced with his T-Mobile account and expected reimbursementT-Mobile records confirm Mr [redacted] participated in our Early Termination Fee (“ETF”) Reimbursement program on January 30, In early 2014, T-Mobile announced contract freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offerThese promotions, collectively known as Carrier Freedom have been overwhelmingly successfulTo be eligible for this offer, consumers must activate a Simple Choice postpaid rate plan, and at the time of activation, they must potheir current mobile number, traa device, and purchase a new T-Mobile deviceThe new device may be purchased with our Equipment Installment Plan (“EIP”), but this is not required On December 9, 2016, Mr [redacted] met the promotion requirements for one mobile number ending in Mr [redacted] traded in a device and received a tracredit of $T-Mobile records confirm the bill submitted by Mr [redacted] did not reflect the ETF charged from the previous carrier and as such, the ETF reimbursement was denied However, upon speaking with Mr [redacted] , in an effort to amicably resolve this matter, T-Mobile has offered to provide a credit for the ETF of $Mr [redacted] accepted the amount as a bill credit towards the EIP on the account Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Belen L [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to thank Mr B [redacted] for resolving this issue sending me a refund gift card Have a Blessed Life.Sincerely, [redacted]

October 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 8, 2017, regarding the above-referenced account We regret any concerns Mr [redacted] has regarding his final T-Mobile billing statement T-Mobile records confirm that Mr [redacted] activated T-Mobile service on June 5, and subscribed to Family Time Unlimited Nights $monthly On October 8, 2015, Mr [redacted] subscribed to the Simple Choice North America Unlimited Talk, Text, and Data $monthly rate plan In addition, the mobile number ending in subscribed to the optional Simple Choice Add-a-Line $monthly feature bringing total monthly recurring charges (“MRC”) of $plus taxes and feesPlease be advised on August 8, 2017, Mr [redacted] received a T-Mobile billing statement that reflected an amount due of $which consisted of MRC, taxes and fees from July 8, to August 7, As no payment was remitted the balance was carried forwardT-Mobile has reviewed the account and confirmed that the account was canceled on August 15, when the mobile numbers ending in 0967, 0170, and were transferred to another service provider Mr**’s billing cycle ran from the 8th of one month to the 7th of the following month Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle Accordingly, Mr [redacted] was billed through September 7, T-Mobile records confirm that on August 16, 2017, Mr [redacted] remitted a payment in the amount of $leaving an updated balance due of $ In addition, on August 16, 2017, a onetime payment in the amount of $was applied leaving a zero balanceOn September 8, 2017, Mr [redacted] received a final T-Mobile billing statement that reflected an amount due of $ The amount consisted of prorated MRC, taxes and fees for services rendered between August 8, to September 7, In order to amicably resolve Mr **’s concerns, T-Mobile has agreed to apply a onetime credit in the amount of $leaving Mr**’s T-Mobile account closed with a zero balance We regret any inconvenience to Mr** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Christopher P [redacted] Executive Response

February 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 29, 2017, regarding the above-referenced account We are pleased to report that we have resolved Mr [redacted] ’s concerns to his satisfaction We regret to hear that Mr [redacted] had any concerns regarding the use of his phoneAccording to our records on August 11, 2016, Mr [redacted] purchased an Apple iPhone SE through our Equipment Installment Plan (“EIP”) while he was an active subscriber on T-Mobile account number [redacted] , where Mr [redacted] remains as an authorized user At the time of purchase, Mr [redacted] was asked to make a down payment in the amount of $and agreed to series of monthly installments in the amount of $Our records further reflect that on January 21, 2017, the account was cancelled for non-paymentPlease note if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementTherefore, when the account was canceled on January 21, 2017, the remaining EIP balance of $was accelerated and posted to the outstanding balance Our records then reflect that on January 26, 2017, Mr [redacted] activated an account in his own name with the account number mentioned aboveHe subscribed to the T-Mobile ONE rate plan and used the Apple iPhone SE that he purchased on the previous account; however he was unable to transfer the EIP since the account was currently delinquent and had to be current in order to complete the transfer As the balance on the account number [redacted] , was not paid in full by the due date, on January 29, 2017, Mr [redacted] ’s device was blockedT-Mobile has database to block phones that have not been paid in full A phone is blocked by adding its unique serial number or International Mobile Equipment Identifier (“IMEI”) to a global database and within hours, the device is blocked from use on T-Mobile’s network Although, it is T-Mobile’s position that Mr [redacted] ’s device was blocked accordingly, as a courtesy and in an effort to amicably resolve his concerns, we have unblocked the IMEI and issued a onetime credit of $to close the EIP as paid in fullPlease note that on February 7, 2017, T-Mobile contacted Mr [redacted] and presented this offer as resolution to his concerns which he has accepted and considers this matter resolved to his satisfaction Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Christina S [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you [redacted]