T-Mobile USA

July 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] * [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 21, 2016, regarding the above-referenced accountWe are glad to report to your office that upon speaking with Ms [redacted] she confirmed that her concerns have been resolve to her satisfactionT-Mobile regrets hearing of Ms [redacted] ’s concerns with the delay in receiving her equipment refund and its current statusPlease be advised that we make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s recent contact with our corporate officesT-Mobile has investigated this matter and we confirmed that on April 23, 2016, T-Mobile processed a refund in the amount of $for the reimbursement of the return of Ms [redacted] ’s two iPhone 6s 16GB devices in the form of a paper checkPlease note that when a retail location initiates a refund for a return purchase, the refund needs to be processed to the same method of paymentAs Ms [redacted] , originally paid for her devices with her MasterCard ending in 7840, the paper check refund was declinedOn June 29, 2016, T-Mobile contacted Ms [redacted] to discuss her concerns and process her refundMs [redacted] provided us with her account and routing information to complete a direct depositOn June 30, 2016, T-Mobile received confirmation that the refund was processed successfullyPlease allow one to three business days for the funds to become available in Ms [redacted] financial institutionT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCMaggie R [redacted] Executive Response

Tell us why here September 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] * [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 18, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience to Ms [redacted] regarding the disputed Samsung Galaxy S Edge that was added to her accountT-Mobile records indicate on February 5, 2017, a JUMP! On Demand (“JOD”) lease was created on Ms***’s account for a Samsung Galaxy S Edge at a local T-Mobile retail storeUnfortunately the JOD lease was created on Ms***’s account due to an inadvertent error at our local retail store On September 18, 2017, T-Mobile closed the disputed JOD lease for Ms [redacted] and applied a bill credit of $which represented the monthly JOD lease fee applied to her account over the course of last several months from the date it was activatedMs***’s account balance was updated to $which was her remaining monthly recurring charges for her billing statement dated September 7, In a further effort to amicably resolve this matter, T-Mobile has agreed to apply a credit of $which effectively updates Ms***’s balance to zeroT-Mobile contacted Ms [redacted] on September 19, via telephoneAt the time of our conversation Ms [redacted] accepted our offer as a resolutionIt is T-Mobile’s position that no further credit or compensation is owed Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Martin G [redacted] Executive Response

July 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] *** T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 26, 2017, regarding the above-referenced accountPlease be advised that [redacted] ***has designated [redacted] as an authorized user of the account T-Mobile regrets any billing concerns Mr [redacted] has experienced regarding our SyncUp Drive On Us and Feb Tablets On Us promotionsT-Mobile records confirm that on February 26, 2017, Mr [redacted] activated the mobile numbers ending in [redacted] and ***At that time, Mr [redacted] purchased a Samsung Tab E tablet and a SyncUP Drive device through our Equipment Installment Plan (“EIP”) for the newly activated mobile numbers As part of the above-referenced promotions, Mr [redacted] would receive monthly EIP credits to cover the equipment cost as long as he retained a qualifying rate planPlease note the rate plan selected by Mr [redacted] for the two devices qualified him for the above-referenced promotionsAs such, Mr [redacted] has been receiving monthly EIP credits which covered the cost of the equipmentHowever, Mr [redacted] has been billed a total of $per month for the cost of the rate plans associated with the two devices Nevertheless, in an effort to amicably resolve this matter, on July 26, 2017, T-Mobile issued a credit in the amount of $to Mr***’s account for the monthly recurring charges associated with the rate plans he selected for the Samsung Galaxy Tab E and SyncUP drive devicesAdditionally, T-Mobile closed the remaining EIP balances associated with the two devicesFinally, at Mr***’s request, T-Mobile cancelled the mobile numbers ending in [redacted] and ***Please note that Mr***’s account currently reflects a zero balanceT-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC William B [redacted] Executive Response

July 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 6, 2017, regarding the above-referenced accountT-Mobile records show that the account holder of record is [redacted] , and she has named [redacted] as an authorized userT-Mobile is pleased to report that we have resolved this matter to Mr [redacted] ’s satisfaction T-Mobile regrets to hear of any concerns that Mr [redacted] experienced regarding his replacement devicesT-Mobile records reflect that Mr [redacted] leased a Samsung Galaxy SPlus on June 7, 2017, on mobile number ending in [redacted] utilizing JUMP! On DemandJUMP! On Demand is the perfect program for customers who like to get the newest device as it provides them the opportunity to upgrade their device for a new one up to three times per months by turning in their original device and entering into a new lease for the upgradeAt the end of the month term period, customers can return the device, upgrade to a new device or, if they have decided that they wish to own it, can do so by paying the purchase option price By purchasing T-Mobile equipment, Mr [redacted] receives a one-year Limited Warranty provided by the manufacturer of his device, so long as the device does not have physical or liquid damageMr [redacted] is eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageRegretfully, Mr [redacted] indicted that both of the replacements provided to him under T-Mobile’s Handset Exchange Program were not in working condition In an effort to amicably resolve the matter and upon speaking with Mr [redacted] on July 13, 2017, T-Mobile offered Mr [redacted] an LG Vfree of charge to be delivered to his billing address via UPS Expedited Next Day ShippingT-Mobile also offered to close the lease on Mr [redacted] ’s Samsung device upon receipt of the device at our officeMr [redacted] was provided with the address to return his device to Pursuant to our conversation, Mr [redacted] confirmed the matter is resolved, and has no further concernsT-Mobile regrets any inconvenience to Mr [redacted] , and we appreciate his business Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Adrianne F [redacted] Executive Response

November 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 11, 2016, regarding the above-referenced accountWe are sorry to hear that Mr [redacted] is having issues with his Apple iPhone 5SBy purchasing T-Mobile equipment, Mr [redacted] received a one-year Limited Warranty provided by the manufacturer of his deviceUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageIt is important to note that T-Mobile now sends our Handset Exchange orders to the customer’s nearest store location for pick upThis allows our customers to set up their new device, double check the device to ensure an exchange is needed to resolve the issue and condition of the deviceAlso this helps customers’ avoid any unwanted fees for device returns like non-return fees and/or out of warranty feesOur records indicate that upon inspection of Mr [redacted] ’s phone at our T-Mobile store, our sales representative indicated that there was physical damage on the handset and did not qualify for a Handset ExchangeHowever, in an effort to amicably resolve this matter, on November 13, 2016, T-Mobile placed a handset order for a like new Apple iPhone 5S handset without any accessories to Mr [redacted] ’s account addressPlease allow seven to ten business days for shippingMr [redacted] is not required to return his handsetMr [redacted] was advised that this is a one-time courtesy and going forward he must comply with our new Handset Exchange Policy, which Mr [redacted] accepted as a resolutionT-Mobile regrets any inconvenience to Mr [redacted] regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCLigia M [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because:they just refused payment in full 6:tuesday june Sincerely, [redacted] ***

May 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 24, 2016, regarding the above-referenced accountT-Mobile is pleased to advise that we have contacted Ms [redacted] and resolved the matter to her satisfactionT-Mobile regrets learning that our previous response did not fully address Ms [redacted] ’s concernsAs indicated in our previous response dated May 20, 2016; Ms [redacted] ’s device purchase included the manufacturer’s Limited Warranty, which states the following: “ If your Device is replaced, T-Mobile or the Device manufacturer may choose to replace it with a functionally equivalent reconditioned, refurbished or pre-owned device.” Upon speaking with Ms [redacted] on May 19, and in an effort to resolve this matter; T-Mobile offered a 30-day period during which Ms [redacted] would be permitted to return her Samsung Galaxy SEdge device to my attention at the following address: T-Mobile USA, IncAttn: Brandon M [redacted] c/o Executive Response Menaul BlvdNE Albuquerque, NM As part of this resolution, on receipt of Ms [redacted] ’s device; T-Mobile agreed to credit the remaining amount owed on Ms [redacted] ’s outstanding Equipment Installment Plan (EIP) in the amount of $Additionally, T-Mobile agreed to provide a refund in the amount of $for Ms [redacted] ’s down payment and the past two EIP charges from the billing statements dated April 15, 2016, and May 15, 2016, which will be delivered via prepaid debit card within business daysIn a follconversation with Ms [redacted] on May 27, and in a continued effort to fully resolve this matter; T-Mobile has ordered a prepaid UPS shipping label to be sent to Ms [redacted] Ms [redacted] will receive this shipping label within daysAs an additional courtesy, T-Mobile is extending our previous offer for a period of days from the date of this letterMs [redacted] will remain responsible for the remaining account balance of $We ask that Ms [redacted] please include the handset, charger, and her account information within the box to ensure that she receives the proper credit upon receipt of the handsetPlease be advised that if our final examination of the handset indicates that it has sustained either physical or liquid damage that would void the Limited Warranty, the handset will be returned to Ms [redacted] and her account and final EIP balance will then be considered valid and owingMs [redacted] must have the equipment postmarked for return no later than days from the date of this letter in order to take advantage of this offerT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***-***Very truly yours, T-MOBILE USA, INCBrandon M [redacted] Executive Response

Tell us why hereFebruary 14, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 1, 2018, regarding the above-referenced account Please be advised that we have made attempts to contact Ms [redacted] , which have proven unsuccessful As such, T-Mobile will make every effort to address Ms [redacted] ’s concerns within this letter T-Mobile regrets any concern Ms [redacted] has regarding her account On December 28, 2016, Ms [redacted] subscribed to T-Mobile’s Simple Choice Family Unlimited Talk, Text and Data rate plan at a cost of $plus taxes for the first two lines and $plus tax for each of the four additional lines of service The line ending in had the JUMP! Plus insurance feature at a cost of $monthly plus taxes and the line ending in was subscribed to Name ID at a cost of $plus taxes monthlyT-Mobile records reflect that on May 28, 2017, Ms [redacted] agreed to the following Equipment Installment Plan (“EIP”) for the line ending in 8025:• Samsung Galaxy Swith $down payment plus taxes for the full retail value of the handset and monthly installments of $16.67.• Samsung Fast Charge with monthly installments of $2.50.• Samsung Galaxy S Case with monthly installments of $2.50.• UE BOOM Bluetooth Speaker with monthly installments of $8.34.Please note that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statement This information is disclosed within the EIP agreement provided at the time of purchaseOn the billing statement dated June 27, 2017, Ms [redacted] was billed $ Please note that $plus taxes was for standard service charges, additional features, $in international charges on the line ending in 8091, and $plus taxes in international calls and the line, plus taxes and fees.T-Mobile records reflect that on July 6, 2017, T-Mobile Customer Care applied a courtesy credit of $for international calling charges In addition, on July 13, 2017, we received a payment of $and on July 21, 2017, we received a payment of $145.07, revising the owed balance to $169.59.On the billing statement dated July 27, 2017, Ms [redacted] was billed $338.00, of which $was considered to be past due and $was for current service charges.On August 4, 2017, Ms [redacted] canceled the lines of service ending in 6233, 0839, and 0838, leaving the line ending in active on her account On August 19, 2017, the line ending in completed a Change of Responsibility (CO), where the end user took the responsibility of on their own account The COR canceled the account and as such, the EIP balances were accelerated in full to the final billing statement.Please note that at the time of a COR, T-Mobile offered the new customer the ability to take over any EIP that was associated with the line being transferred, by agreeing to a new EIP agreement for the remaining amount of months As the EIP agreement were not signed, the remaining EIPs remained Ms [redacted] ’s responsibility.Review of the account confirms that courtesy credits totaled $were applied to Ms [redacted] ’s account for international calling charges As such, on the final billing statement dated August 27, 2017, Ms [redacted] was billed $842.75, which included the past due balance of $and the accelerated EIP amounts totaling $ This balance was due no later than September 20, 2017.Please note that Ms [redacted] was using a 4G LTE CellSpot router, loaned to her by T-Mobile T-Mobile records confirm that Ms [redacted] did return the cell spot in a retail location, and therefore the non-return fee was waived in full on September 27, 2017, and made no impact to Ms [redacted] ’s current balanceRegretfully, as no payment was remitted to T-Mobile, on November 26, 2017, Ms [redacted] ’s balance of $after tax adjustments was referred to an outside collection agency by the name of Diversified Consultants Inc On November 28, 2017, a collection fee in the amount of $was assessed to Ms [redacted] ’s account revising her balance to $ T-Mobile considers this balance to be valid and owed As such, T-Mobile respectfully declines Ms [redacted] ’s request for compensation.Please be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third-party collection agencies to which accounts are assigned may The account may be reported to the credit bureau while a balance remains outstanding Ms [redacted] can contact Diversified Consultants, Incat 1-877-550-to discuss payment options T-Mobile regrets any inconvenience to Ms [redacted] .Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext341-8011.Very truly yours,T-MOBILE USA, INC.Juan [redacted] Executive Response

January 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 19, regarding the above-referenced accountT-Mobile made several attempts to contact Ms [redacted] both by phone and by email, but we were unsuccessful in reaching herRegretfully, with the information available, T-Mobile is unable to locate the account associated with Ms [redacted] letter to your officeT-Mobile would like the opportunity to speak with Ms [redacted] and work toward an amicable resolution; we request that she contact me directly at the number below to discuss this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCLiana G [redacted] Executive Response

March 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 22, 2017, regarding the above-referenced accountOur records indicate the account holder of record is [redacted] and that Ms [redacted] has been designated as an authorized user T-Mobile regrets any inconvenience Ms [redacted] experienced regarding promotion offersPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] contact with our retail location As Ms [redacted] is aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offerThese promotions, collectively known as Carrier Freedom have been overwhelmingly successful From November 24, through December 21, 2016, T-Mobile offered customers on select rate plans who port in their phone number from another carrier a $gift card when they trade in their previous carrier’s deviceThis promotion is redeemed by customer visiting www.t-mobile.com/promotions and submitting for their rebate within days of activation of their T-Mobile accountPlease be advised the above promotions cannot be combined and regret any confusion to Ms [redacted] on this matter T-Mobile records indicate on December 11, 2016, Ms [redacted] activated her T-Mobile account and subscribes to our T-Mobile ONE @Work rate plan for $per month for one line of serviceMs [redacted] line ending in [redacted] subscribes to our Premium Handset Protection feature for $per monthPlease note this is the rate plan and features Ms [redacted] was offered upon activation Upon activation, Ms [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone Plus deviceThe EIP Agreement is a 24-month, no interest financing agreement available to qualifying customers with active serviceAt the time of your purchase, Ms [redacted] made a down payment in the amount of $and paid the taxes on the full retail price, and agreed to a series of 24-monthly installments of $ As Ms [redacted] indicated in her correspondence to your office, she received the $gift card as she ported in her line from her previous carrierIn an effort to amicably resolve this matter, T-Mobile received Ms [redacted] final monthly billing statement from her previous carrier and issued a credit in the amount of $for our Carrier Freedom promotionThis credit impacted Ms [redacted] account and leaves a credit balance in the amount of $which will apply to future billing statementsT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Juan C [redacted] Executive Response

Dear Revdex.com Representative, I am pleased to inform you that that complaint # [redacted] has been resolved Brian, of T-Mobile's Office of the President, called me and he graciously resolved the matter by removing the full amount disputed from my account I would like to thank Brian and T-Mobile for their expeditious and satisfactory resolution to this matterI really appreciate their help and would consider using their company again in the future I thank the Revdex.com for their wonderful work as always and am grateful for them because without their organization this wouldn't be possibleAlso, I hope that I have the correct name, would like to thank Carolyn for her involvement If you need this in writing also, please let me know and I'll get it outThank You again Sincerely, [redacted] * [redacted]

Hopefully my next bill will reflect the corrections and creditsOtherwise, I will reach out to to T mobile to correct the issue Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

March 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 21, 2017, regarding the above-referenced account T-Mobile regrets Mr***’s concerns regarding the return of his equipment and final billed chargesUpon review of Mr***’s account, T-Mobile confirms he successfully returned multiple handsets originally upgraded via T-Mobile JUMP! On Demand leases and credits were applied during the month of June to waive their corresponding balancesPlease be advised however that although these devices were returned, their corresponding mobile numbers were not cancelled and two additional tablets originally upgraded via T-Mobile Equipment Installment Plans (EIP) were not returned If a customer has an open EIP and the account is cancelled, any remaining open EIP balance on the cancelled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseT-Mobile records indicate that Mr [redacted] agreed to an EIP for the Mobile Internet numbers ending in [redacted] on March 8, and on October 18, with the purchases of an Apple iPad Air tablet and Samsung Tab A tablet, respectivelyWhen the account was cancelled on August 27, for non-payment, the remaining EIP balance totaling $was accelerated and posted to the final billing statement dated September 11, Along with rendered and unpaid service charges, it is T-Mobile's position Mr***’s final account balance of $is valid and owed Nevertheless, in an effort to amicably resolve Mr***’s concerns, T-Mobile applied an account credit of $equivalent to accelerated EIP and unused serviceThis credit returns his account to a valid and owed balance of $Mr [redacted] accepted this offer as resolutionT-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Kimo C [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: for reasons Reason number is I had thought that MrT [redacted] and I had agreed that the complaint would be closed out once I recieved the statement on may 19th that the account reflected a zero balance, and to close out the complaint a second time, before recieving the statement, doesn't do any of us any good The second reason, I have not yet closed out the complaint is that this is a continuation of a complaint I filed previously, for an on going issue that has lasted over months I was assured last time when I filed a complaint here that the issue would be taken care of Well in a way it was The charges of over a thousand dollars were taken off the account, but the account was never closed In addition, over a thousand dollars in credit were added, and I was told over the phone that those charges would be removed I have since been told, over the phone again by MrT [redacted] that the charges would be removed, and I would recieve a zero balance, but we had agreed to wait for the paper statement showing that, since again this issue has been ongoing for over months It is premature to close out the case until I get the paper statement, showing a zero balanace, that we both agreed upon In the phone conversation with MrT***, I was told that the paper statement may be confusing, and that I could call with any questions Why would I close out the complaint, if I may still have further questions, about an ongoing issue that has been going on for over monthsMay 19th is the day that we have been striving for a resolution date Why is T-Mobile asking me to close out the complaint early, if they can not send me a paper statement early An expedited paper statement, with answers to any questions would have necessitated an expedited closure to this complaint I would like to wait until May 19th, and I have the written statement in hand before I close out the complaint, as MrT [redacted] and I had originally agreed to, after he wanted to charge my account again, for I don't know what I'm was calling T-Mobile to close out my account, and they wanted my credit card information to charge me again? AGAIN? and now they want to close out the complaint prematurely They had issued a credit for $which they owed me for the taxes I paid on the original phones, and MrT***e said their records showed some confusion, and that he thought they had already given me a refund of over a thousand dollars, and he wanted to charge my credit card and get the money back?.....BACK? All I recieved was the $refund that I had to work over months to get, and I still have an account with these people, who were trying to charge my card a second time???If T-Mobile can be patient, and wait for the May 19th paper statement, that we agreed to, I'm sure that this issue, will be resolved at that time, at least I am hopeful that it will be It usually takes a few days to recieve a paper statement, so if MrT [redacted] wants to email me an electronic version of the paper statement, to expedite the matter, I would be favorable to such a solution I have already emailed MrT [redacted] twice, that I'm waiting for the paper statement, or that he can email me a copy of the paper statement, and am just waiting for that document, to close out the complaint I would hope that T-mobile does not ask you to close out the complaint again, after months of an ongoing issue, and closing out a previous Revdex.com complaint prematurely, without being able to furnish the proper documentation that has not yet been processed.If the Revdex.com wants to close out the complaint without the last statement being issued, and the last statement is confusing, or doesn't resolve the issue of showing a ZERO balance, and A CLOSED ACCOUNT, would the Revdex.com have a problem with me opening up a third complaint? I would rather just wait and get the issues resolved under this complaint, since T-MOBILE, never closed out the account orginally, which the promised to do after the first complaint to the Revdex.com Sincerely, [redacted] ***

November 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 17, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Mr [redacted] may have experienced with his handset upgradesOur records indicate Mr [redacted] was subscribed to our JUMP! feature on mobile numbers ending [redacted] and [redacted] when he placed orders for new handsets on September 9, for the same mobile numbersThe JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout, plus the benefit of traditheir current device financed through an Equipment Installment Plan (“EIP”) for a credit of the remaining EIP balance due, up to one-half of the original retail price of that deviceAt the time of Mr***’s upgrade order, he had two handsets active on EIPs; an Apple iPhone 6s GB with a remaining balance of $and a Samsung Galaxy Note with a remaining balance of $After receipt of the of trahandsets in good/ working condition, T-Mobile issued a credit in the amount of $towards the remaining balance and closed the associated EIP for the iPhone Additionally, T-Mobile issued a credit in the amount of $towards the remaining balance and closed the associated EIP for the Note handsetPlease be advised that the additional credit in the amount of $was issued as a credit towards Mr***’s accountAs of the date of this correspondence, Mr***’s account reflects a zero balanceT-Mobile regrets any inconvenience MR [redacted] may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCRonnie A [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: I returned Ms [redacted] 's call on several occasions and left voicemails each time for her to return my callHowever, my attempts to reach her have been unsuccessful as wellNeedless to say, I stress the urgency to speak with someone in the corporate office because the associates at the T-Mobile store did not properly inform me of all disclosures, fees and costs associated with my serviceThe retails associates are not thorough or clear in their delivery of company informationIn my several visits to the Rhode Island Row location the Store Manager nor the retail associates did not disclose the lease buy-out options during my visitFurthermore, while completing the enrollment at the T-Mobile store, the associate directed me to bypass the wording on the quick service terminal (QST ) and to continue to press "Next" or "Continue" (not sure of the exact wording on the screen), because the disclosure only contained information about the credit check, having access to the credit report and verifying my personal informationIf the information on the screen contained information regarding the lease buy out options and other applicable fees, the associates should not instruct customers to bypass the informationThis type of behavior is unprofessional and dishonest In addition, I put in a request with customer service to have a supervisor contact me because I purchased two tablets from T-Mobile on two different occasions, both of which were suppose to be free because there were holiday promotions in effectFor one tablet I received a gift card, no issue there, however the additional tablet I purchased during the summer I never received a gift card for and when I spoke with customer service they ensured me that I was not paying any fees or costs for the device, only a fee for the additional lineAs of April 25, in reviewing my last several bills, I continue to be charged for each tablet, when in fact, I should only be responsible for one since I used the gift card for that tablet to pay my bill and not the device itself Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: T Mobile can conveniently acquire a company and then not stand by their product Fortunately I was able to resolve this dispute without their help So you can drop the complaint, but I hope you have storage of records where you can store T-Mobiles complaints in case the future brings a class action against them Thanks to the Revdex.com for your help Sincerely, [redacted]

March 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 18, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is Ms***, and that she has designated Mr [redacted] as an authorized user of the account T-Mobile regrets Mr***’s concerns with the Apple Black Friday promotion and the status of his submissionOn November 24, 2016, and only for a limited time, T-Mobile offered new and existing post-paid customers the opportunity to upgrade their fully paid iPhone or newer model for the iPhone or iPhone PlusWith this offer, qualified customers who purchased a new iPhone on an Equipment Installment Plan (“EIP”) and tradtheir fully paid iPhone would receive a tracredit and also monthly EIP bill credits to reduce the total cost of the new iPhone for a promotional value of $ Our records confirm that on November 25, 2016, Mr [redacted] qualified for and took advantage of our EIP offering with the purchase of an Apple iPhone 256GB device with a monthly EIP charge of $Pursuant to the terms of the offer, Mr [redacted] tradan Apple iPhone 6s device and received a TraValue of $Please note that Mr [redacted] qualified to receive monthly EIP credits to honor the Apple Black Friday promotionReview of the account confirms that from December 3, 2016, through February 2, 2017, Mr [redacted] received three monthly promotional EIP credits of $as part of the Apple Black Friday promotion However, as mention in Mr***’s letter to your office, on February 22, 2017, the promotional EIP credits were reduced from $to $as T-Mobile had verified the $monthly credits would result in a higher value than the $Apple Black Friday promotional value Is important to note that including the credits TraValue, promotional EIP credits previously received, and the $promotional EIP credits going forward, Mr [redacted] is set to receive a promotional value of $To ensure Mr [redacted] is provided with the full $promotional value, on March 28, 2017, a $credit was applied to the account which left the account with a $credit balanceAccordingly, it is T-Mobile’s position that Mr [redacted] will receive the Apple Black Friday promotional value in fullT-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Alberto V [redacted] Executive Response

Complaint: [redacted] Dear Ms [redacted] - I am [redacted] and I am contacting you with an update on a complaint I filed against T-Mobile cell phone company in JanuaryThe complaint number is [redacted] I would like my file updated and available to the public please The most recent information that you have from Shannon R [redacted] of T-Mobile speaks of an offer to me of $to compensate me for inconvenience(Please see file for information on the situation.) I did attempt to contact MsR [redacted] over and over to speak with her regarding this offerI called over times and left messages for herI never received a call back This offer seems not to have been a serious offer or surely MsR [redacted] or a designee would have had the common courtesy to return my callAt this point, there have been no other communications from T-Mobile and nothing was resolved Thank you- [redacted] , [redacted] *** [redacted]

April 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: Mrs [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 5, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has confirmed that Mrs [redacted] and [redacted] is the same person T-Mobile records indicate that on December 16, 2016, Ms [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Samsung Onhandsets At the time of purchase, Ms [redacted] was not required to make a down payment; however, she agreed to pay for the taxes on the full retail price Ms [redacted] then agreed to a series of monthly installments in the amount of $Please be advised that from November 30, through January 10, 2017, customers who sign up for the new T-Mobile ONE or qualifying plans and purchase a qualifying smartphone on EIP could receive a discount on the device via monthly EIP creditsAs Ms [redacted] was enrolled in in this promotion and receives a $monthly EIP credit for each of the Samsung Onhandsets T-Mobile is delighted that Ms [redacted] chose T-Mobile as her wireless service provider, and we welcome her to the Un-carrier familyWe regret hearing of Ms [redacted] ’s concerns with our Carrier Freedom promotion and the status of her submission As Ms [redacted] is aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offer These promotions, collectively known as Carrier Freedom have been overwhelmingly successful With Carrier Freedom, consumers can get reimbursed for their current carrier's cancellation costs as a combination of tracredits and a prepaid debit card when they switch to T-Mobile and tratheir devices Naturally, several requirements must be met in order to be approved for this offer Upon research of this matter, T-Mobile records indicated that a in the amount of $1,has been approved to be mailed to Ms [redacted] on April 7, Ms [redacted] should allow up to business days to receive the prepaid debit card at her address As a courtesy, and in an effort to amicably resolve this matter, T-Mobile spoke with Ms [redacted] on April 12, and issued a credit to her account in the amount of $for one month of service charges providing the account with a credit balance in the amount of $Ms [redacted] has accepted this as resolution to her concernsT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Christopher R [redacted] Executive Response