T-Mobile USA

November 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Prepaid No***-***- [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 21, 2016, regarding the above-referenced prepaid mobile numberT-Mobile regrets any concerns Mr [redacted] may have experiencedT-Mobile records reflect that on October 24, 2016, Mr [redacted] , was subscribed to a Pay As You Go rate plan for $Mr [redacted] contacted Customer Care regarding plans to travel internationallyMs [redacted] advised Customer Care where he would be traveling and he was accurately advised of the rates for voice calls, text messaging and data usage for roaming in each of the countries Mr [redacted] advised that he would be visitingFollowing being advised of the roaming rates, Customer Care offered to change Mr [redacted] ’s rate plan to a Simple Prepaid rate plan with which Mr [redacted] would be able to take advantage of our reduced Simple Global ratesWith T-Mobile's Simple Global offering, customers have unlimited web at standard speeds of approximately 128KbpsThese speeds are great for web browsing, email, social networking and occasional use of certain features like GPS and mapsHowever, should a customer feel these speeds are not sufficient; higher-speed data passes are available for purchase when travelling abroadAdditionally, voice calls back to the U.Sand to Simple Global countries are a flat rate of $per minute, while unlimited text messaging is included at no costPlease be advised Mr [redacted] did opt to change to the above listed rate plan on October 24, Additional contact was made to T-Mobile’s Customer Care regarding the current rate planPursuant to Mr [redacted] request, T-Mobile switched his rate plan back to the Pay As You Go rate plan for $Please note this rate plan does not include international roaming while travelingT-Mobile’s Customer Care attempted to address Mr [redacted] ’s concerns on October 27, 2016, by issuing credits totaling $for concerns with international roaming while in CanadaPlease be advised that per the Terms and Conditions that were agreed upon at the time of activation, “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.” Nevertheless, in a further effort to amicably resolve Mr [redacted] ’s concerns, upon speaking with him on November 28, 2016, T-Mobile has applied an additional $courtesy creditMr [redacted] was advised if he so chooses to switch to a rate plan which would provide international roaming features, he can do so by contact T-MobileT-Mobile regrets any misunderstanding to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCSharon B [redacted] Executive Response

June 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 13, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Ms [redacted] has experienced regarding the return of her equipmentT-Mobile records confirm on April 21, 2016, Ms [redacted] purchased an LG GGold when she participated in T-Mobile’s Equipment Installment Plan (“EIP”) offeringMs [redacted] was required to pay $at the time of purchase and agreed to monthly installments of $Ms [redacted] cancelled her service on April 28, 2016, when she ported her mobile number to another carrierAs the account was canceled the EIP balance accelerated and the balance of $was reflected on the May billing statementPlease be advised on June 15, 2016, T-Mobile confirmed receipt of Ms [redacted] ’s equipment, and as a result her account was credited $for the remaining EIP balance, $for the down payment, and $for the applicable taxesMr [redacted] ’s account now reflects a $credit balancePlease be advised Ms [redacted] can contact our Customer Care team at 1-800-937-to request a refund of any credit balance that may remain on her accountBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCZachary S [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] And [redacted]

September 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 16, 2017, regarding the above-referenced file number T-Mobile regrets any inconvenience to Mr [redacted] regarding his handset Please be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accounts Investigation of this issue has confirmed that Mr [redacted] is not an authorized user on the account which is associated with the information provided The account holder of record may add Mr [redacted] to the account by contacting T-Mobile Customer Care hours a day at 1-800-937- Additionally, Mr [redacted] may have the account holder on the account contact me at the number below to discuss this matter further Please be advised that on September 18, 2017, we contacted Mr [redacted] and educated him on the above information Mr [redacted] has been advised that we are unable to discuss account specifics with him Although we did provide Mr [redacted] with general insurance information that would aid in his understandingT-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Lauren L [redacted] Executive Response Tell us why here

August 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 3, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience Ms [redacted] experienced in regards to the activation of her account Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact We also make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s recent contact with our retail location T-Mobile records indicate the account was activated on June 30, 2017, under the T-Mobile One promotion to include two lines for $ Please be advised that starting on May 31, 2017, T-Mobile offered that [redacted] customers who port over to T-Mobile as part of our Carrier Freedom program can now do so without having to give up their phone Please note in order for reimbursement the following qualifications must be met The new customer must activate new service on a voice line (or add a line) with T-Mobile, port in the existing [redacted] number, pomust happen after taking the Equipment Installment Plan (“EIP”) screenshots, bring over one of the qualifying devices, enroll in the $Bring Your Own Device insurance bundle, and submit for reimbursement within days of activation As of the date of this letter, the proper documentation has not been received for Ms [redacted] ’s account However, in an effort to offer an amicable resolution, Ms [redacted] may contact me at the below listed extension or email with the final bill from [redacted] and we will honor the promotion T-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] or [redacted] [redacted] @T-Mobile.com Very truly yours, T-MOBILE USA, INC Jessica G [redacted] Executive Response

September 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Prepaid NoXXX-XXX- [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 10, 2017, regarding the above-referenced prepaid number T-Mobile is pleased to inform you that upon speaking with Mr***, he confirmed that his concern has been resolved to his satisfaction T-Mobile regrets any inconvenience Mr [redacted] may have experienced in regard to the prepaid account and we appreciate the opportunity to address his concerns Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contact We also make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care T-Mobile records indicate that on August 15, 2017, Mr [redacted] activated his prepaid account with mobile number ending in [redacted] and paid $towards his prepaid account T-Mobile records indicate Mr [redacted] did not use the service and his account was cancelled on September 9, 2017, upon the port-out of his number to another carrier Please be advised that per the Terms and Conditions that were agreed upon at the time of activation: “Prepaid Service is non-refundable even if returned during the return period, and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.” Nevertheless, as a courtesy to Mr [redacted] and in an effort to amicably resolve his concerns, on September 15, 2017, T-Mobile sent Mr [redacted] a prepaid MasterCard in the amount of $ Please be advised it can take up to ten business days to receive the card T-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Carlos T [redacted] Executive Response

August 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 20, 2017, regarding the above-referenced account T-Mobile is pleased to report to your office that upon speaking with Ms***, we have resolved this matter to her satisfaction T-Mobile regrets any concerns Ms [redacted] experienced with her T-Mobile account Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact We also make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contacts with our Customer Care T-Mobile records confirm that Ms [redacted] activated two Mobile Internet (“MI”) lines on November 19, 2016, with two LG G Pad X tablets Please be advised that between November 18, and November 22, 2016, T-Mobile offered the Friends and Family lines On Us to new or existing customers like Ms*** To be eligible for up to two free lines of service, which are offered through monthly bill credits, Ms [redacted] is required to maintain her T-Mobile ONE rate plan or a qualifying Simple Choice rate plan The free lines must be newly added lines, not existing lines, and customers are only eligible to have up to two free lines per account So long as Ms***’s account keeps the voice lines active, her MI lines are eligible for the free promotion The line eligible for this promotion was the MI line ending in In addition to the aforementioned promotion for one of the two MI lines, Ms [redacted] participated in T-Mobile’s 4th Line Free offer From September 8, through December 6, 2016, the 4th line is free on our T-Mobile ONE rate plan With our T-Mobile ONE rate plan, customers get unlimited everything: talk, text, and 4G LTE data This offer applied to the MI line ending in *** Lastly, Ms [redacted] participated in T-Mobile’s October LG G Pad On Us offer From November 18, through November 20, 2016, customers who sign up for a 6GB or higher MI plan including T-Mobile ONE can get a free LG G Pad X through monthly bill credits when purchasing on Equipment Installment Plan (“EIP”) T-Mobile records indicate that on November 19, 2016, Ms [redacted] qualified for and took advantage of our EIP offering with the purchase of two LG G Pad X tablets EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installments Ms [redacted] was not required to make a down payment; however, she agreed to pay for the taxes on the full retail price Ms [redacted] then agreed to a series of monthly installments in the amount of $per tablet, which appeared on the first bill following the purchase of the device T-Mobile records confirm that on April 10, 2017, Ms [redacted] was changed to a promotional rate plan of two lines for $110.00, $with AutoPay AutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customer Customers continue to receive notifications that reflect the balance due as well as a notation that the account is on AutoPay This rate plan change resulted in the two promotions for the free line offers to no longer be eligible for monthly credits On July 24, 2017, T-Mobile contacted Ms [redacted] to discuss her concerns Ms [redacted] had previously requested to cancel the tablet lines at the end of her billing cycle, August 16, T-Mobile offered to return her back to her eligible plan to receive the lines for free, however Ms [redacted] wanted to cancel the two MI lines and not be charged for the EIP balances reflecting as owed, in the amount of $for each of the two MI lines T-Mobile offered to cancel the two MI lines effective immediately, close the remaining balances on the tablets so that Ms [redacted] is not billed for them, as well as to review the next billing statement to credit the prorated charges associated with the services being active from July 17, through July 24, T-Mobile will be sharing the findings with Ms [redacted] on August 16, 2017, to confirm the EIP balances being waived on the last date of her billing cycle, as well as on August 23, 2017, to share how much will be adjusted on her bill balance for the prorated charges on the MI lines Pursuant to our conversation, Ms [redacted] considers the matter resolved, and has no further concernsT-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Adrianne F [redacted] Executive Response

HelloT-Mobile contacted me and resolved my issueThey located the cell phones and took off the balance off of my account Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] *

Complaint: [redacted] I am rejecting this response because both handset were returned via UPS and accepted by T-mobile on 6/16/I received a text messages from T-mobile with this informationT-mobile is awful! Bunch of liars and thieves! I look forward to the day when this company is bought out by another companyI will be leaving T-mobile by the end of the month and joining another carrierI never would be a customer of T-mobile againT-mobile stinks! Sincerely, [redacted] - [redacted]

Complaint: [redacted] I am rejecting this response because: I bought the phone from TMobile.com and it was paid in full, that's why I talk to three different representative they can't EIP, that's because it was paid in fullNow you are saying there is an eip? I am willing to take legal action Sincerely, [redacted] ***

September 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 2, 2017, regarding the above-referenced accountWe are pleased to report to your office that we have resolved Mr [redacted] ’s concerns regarding international charges Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr [redacted] ’s recent contact with our Customer Care T-Mobile offers customers subscribed to eligible Simple Choice rate plans the largest global data coverage area included at no extra chargeThis global freedom was automatically added to qualifying Simple Choice plans and is available in over countries and destinations (see www.t-mobile.com/international for participating countries)Please note, there is no need for customers to add a separate feature or service to the account before they travel if they are subscribed to a qualifying rate plan With T-Mobile's Simple Global offering, customers have unlimited web at standard speeds of approximately 128KbpsThese speeds are great for web browsing, email, social networking and occasional use of certain features like GPS and mapsHowever, should a customer feel these speeds are not sufficient; higher-speed data passes are available for purchase when travelling abroadAdditionally, voice calls back to the U.Sand to Simple Global countries are a flat rate of $per minute, while unlimited text messaging is included at no cost It is important to note that users traveling to a country outside of Simple Global coverage will incur text charges at $per message sent or received and data roaming charges at our standard World Class rates of $15/MB (plus taxes & fees)Voice charges vary by country, and as such, T-Mobile recommends that customers visit www.t-mobile.com/international before they travel to see specific country rates T-Mobile offers a Simple Global blocking feature should customers choose not to utilize the included benefits of Simple GlobalT-Mobile records indicate that Mr [redacted] elected to place the blocking feature through his T-Mobile account on www.t-mobile.comAll of Mr [redacted] ’s lines of service were blocked with the exception of the mobile number ending in Upon review of Mr [redacted] ’s mobile number ending in 5722, it was subject to the text message rate of $per message plus applicable taxes totaling $In an effort to amicably resolve Mr [redacted] ’s concerns, T-Mobile contacted Mr [redacted] to provide the blocking feature for the mobile number ending in and offered a credit for the usage charges in the amount of $It is important to note that Mr [redacted] ’s account had a credit balance of $prior to the credit offeredAs Mr [redacted] accepted this offer the account balance was updated to a credit balance of $ Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext [redacted] Very truly yours, T-MOBILE USA, INC Jhayd G [redacted] Executive Response

August 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 30, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience that Mr [redacted] has experienced regarding his payment posting concernWe appreciate the opportunity to respond to this matterOur records reflect that Mr [redacted] activated his service on November 16, 2016, with three voice lines ending in ***, ***, and ***Mr [redacted] is subscribed to the Two Lines T-Mobile ONE All In Promotion for $taxes includedThe fee for each additional line of service added to his current rate plan is $per line of serviceAdditionally, Mr [redacted] activated one Mobile Internet line (“MI”) of service on December 6, Mr [redacted] was subscribed to the T-Mobile ONE Tablet rate plan for $taxes included T-Mobile records reflect that Mr [redacted] had multiple devices and accessories on an Equipment Installment Plan (“EIP”) offering purchased on different datesMr [redacted] agreed to pay for the EIP’s over 24-monthly installments totaling $As such, Mr [redacted] ’s monthly access charges including his EIP’s was expected to be about $ It is important to note that Mr [redacted] has carried a past due balance since his billing statement date February 19, Although Mr [redacted] did remit payments toward his past due balances, the payments that were received were not for the full amount due resulting in the rolling past due balance, and suspensionPursuant to T-Mobile’s Terms and Conditions, anytime an account carries a past due balance, it may be subject to suspension and or cancellation As payment was not received in a timely manner, T-Mobile suspended the account’s ability to place outbound calls, between the dates of January 16, 2017, through July 30, on eleven different occasionsAs stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessedIn turn this caused the balance to fluctuate due to the additional restore from suspension fees that were assessed toward the account Upon speaking with Mr [redacted] on August 10, 2017, in an effort to assist with his billing concerns, T-Mobile has offered to place a collection hold on his account for daysPlease note this will allow Mr [redacted] additional time to bring his current balance of $in four installments of $The payments are to be made on August 7, 2017, September 7, 2017, September 21, 2017, and October 5, Please be advised that if the payments are not received all collections paths will resumeIt is important to note that Mr [redacted] has agreed to these termsAdditionally, as a courtesy T-Mobile has applied a one-time courtesy of $for the restore from suspend feesThis credit will impact the billing statement dated August 17, T-Mobile regrets any inconvenience caused to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Sharon B [redacted] Executive Response

I just would like to clarify that the sales representative never told me about refund policy, besides that, I told him before the purchase, if they are not able to print the receipt with my name AND address, I don't want the sim cardWhat he did was, scanned the sim card, charged me and then told me he cannot print the receipt with my addressAnd that is when the manager by the name Maria came, was very rude with me and invited me to go out of the store and call customer care to resolve something that was going on INSIDE HER STOREThis is not acceptableSincerely, [redacted]

September 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 10, 2016, regarding the above-referenced account T-Mobile regrets that Mr [redacted] received inconsistent information regarding the status of his Samsung Galaxy Note handset order Our customer’s safety is very important to us and under the direction of Samsung and the US Government, T-Mobile was required to cancel all orders for the Samsung Galaxy Note 7; until further notice At the beginning of the recall that was announced on September 2, 2016, we were not aware that the handset orders would require cancellation and we truly regret any inconvenience that Mr [redacted] experiencedAll customers that purchased or leased the Samsung Galaxy Note handset will receive a full refund for any amount that was paid toward the handset upon returning the handset to a T-Mobile retail location T-Mobile records indicate that Mr [redacted] leased a Samsung Galaxy SEDGE on September 9, As a gesture of goodwill, on September 14, 2016, T-Mobile issued a credit in the amount of $to Mr***’s account for the balance As of September 14, 2016, Mr***’s account reflects a zero balance; he will not have another payment due until October 12, T-Mobile appreciates Mr***’s business and we appreciate his understanding in this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Ally Y [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe device does successfully charge using Qi charging.Sincerely, [redacted]

May 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 25, 2016, regarding the above-referenced account T-Mobile is pleased to report that we resolved this matter to Mr***’s satisfaction T-Mobile regrets that Mr [redacted] had concerns with the promotional credits offered for his trahandsets Please be advised that Assurant reported that the Apple iPhone handset with International Mobile Equipment Identifier (“IMEI”) number [redacted] was blocked, which makes the handset ineligible for the promotional credits T-Mobile records indicate that a credit in the amount of $was issued to Mr***’s account for the promotional credits on March 17, On May 3, 2016, T-Mobile issued an additional credit in the amount of $to Mr***’s account for the remaining promotional credits that he would have received for both handsets over an month period At this time, Mr [redacted] received credits totaling $to his account in lieu of the monthly promotional credits T-Mobile appreciates Mr***’s business and we regret any inconvenience that he may have experienced Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Ally Y [redacted] Executive Response

August 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 19, 2015, regarding the above-referenced accountMr [redacted] has confirmed that the issue has been resolved to her satisfactionT-Mobile regrets any inconvenience Ms [redacted] has experienced in regards to the Contract Freedom promotionMs [redacted] took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone handset and accepted a $tracredit for her [redacted] Apple iPhone handsetThe tracredit totaling $was applied as followings: the amount of $was applied toward the account as a bill credit and the amount of $was applied toward the purchase of the new handset at the time of activationUnfortunately, the billing statements Ms [redacted] submitted on switch2t-mobile.com only included the early termination fees assessed by the her previous service provider and did not include a $EIP balance for the Apple iPhone handset; therefore, the submissions were deniedIn an effort to amicably resolve Ms [redacted] concern, on August 21, 2015, T-Mobile agreed to issue reimbursement totaling $269.76, which is the remaining equipment installment balance for the Apple iPhone handset less the above mentioned tracredit of $Ms [redacted] can expect to receive the prepaid reimbursement card within eight weeks from the date of this letterT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INCCindy M [redacted] Executive Response

May 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] * [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 1, 2017, regarding the above-referenced accountPlease be advised that T-Mobile made several attempts to contact Ms [redacted] to the number and email address she provided in her correspondence to your officeT-Mobile called Ms [redacted] on April 17, 2017, April 19, 2017, April 24, 2017, April 27, 2017, and May 4, In addition, T-Mobile sent an email to Ms [redacted] to the same email address she provided in her correspondence to your office on April 17, Unfortunately, our attempts to contact Ms [redacted] have been unsuccessful, as such; T-Mobile will make every effort to address Ms [redacted] ’s concerns within this letter As previously mentioned in our correspondence to your office dated April 27, 2017, Ms [redacted] ’s final billing statement dated March 10, 2017, reflected a balance in the amount of $due by April 2, Although it is T-Mobile’s position that the balance was valid and owed, in an effort to amicably resolve this matter, on May 4, 2017, T-Mobile processed a refund for Ms [redacted] ’s last payment to T-Mobile in the amount of $to the same method of payment, MasterCard ending in Please allow three to five business days for the funds to reflect on Ms [redacted] ’s financial institutionT-Mobile appreciates the opportunity to respond to Ms [redacted] and we regret any inconvenience to her Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Maggie R [redacted] Executive Response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePS I would like to Thank Ms [redacted] for her Asistance I appreciate you Sincerely, [redacted]