T-Mobile Usa Inc

April 6, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To...

Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of a letter dated March 29, 2017, from [redacted] regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted], and that he has designated [redacted] as an authorized user of the account.
T-Mobile regrets any concerns Mr. [redacted] experienced in regards to the above-referenced account. T-Mobile records confirm that on November 20, 2016, Mr. [redacted] activated a postpaid account with four voice lines of service. At the time of activation Mr. [redacted]’s account was subscribed to the T-Mobile ONE rate plan. It is important to note that from November 18, 2016, through November 22, 2016, eligible customers who activated two voice lines on T-Mobile ONE or a qualifying Simple Choice rate plan could get up to two additional lines for free.
Although T-Mobile records confirm that Mr. [redacted]’s account qualified for two voice lines free offer, due to an inadvertent error, Mr. [redacted]’s account has only received one credit of $25.00 per billing cycle since the date of activation. Please note that due to system limitations T-Mobile is unable to provide Mr. [redacted]’s account with the monthly promotional credit of $25.00 per month. Therefore, on February 28, 2017, T-Mobile applied a credit of $600.00 to Mr. [redacted]’s account, for the $25.00 credit Mr. [redacted]’s account should be receiving for a 24-month term. As Mr. [redacted]’s account had a balance owed of $195.88, for the billing cycle charges from February 21, 2017, through March 20, 2017, the credit brought Mr. [redacted]’s account to a credit balance of $404.12. Mr. [redacted] has accepted this as a resolution to his concerns.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Diana J[redacted]
Executive Response

March 7, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]
Your File No. [redacted]
T-Mobile Account No....

[redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated February 23, 2017, regarding the above-referenced account.
T-Mobile regrets any concerns Ms. [redacted] experienced regarding charges billed to her bank account. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’s contact with our Customer Care department.
T-Mobile records indicate on December 17, 2016, Ms. [redacted] activated her T-Mobile account and subscribed to our T-Mobile ONE rate plan for $75.00 per month for one line of service. Upon activation, Ms. [redacted] enrolled in our AutoPay feature. AutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customer. Customers continue to receive notifications that reflect the balance due as well as a notation that the account is on AutoPay. Additionally, upon activation, Ms. [redacted] took advantage of the Equipment Installment Plan (“EIP”) offering with the purchase of an LG K7 device. It is important to note that if an account goes into a cancelled status, the EIP balance will be accelerated and due with the final billing statement.
T-Mobile records confirm that Ms. [redacted] canceled her account on January 9, 2017, when she ported her mobile number to another service provider. T-Mobile records do not indicate the LG K7 device was received at our warehouse and regret any inconvenience to Ms. [redacted].
Ms. [redacted]’s final monthly billing statement was in the amount of $137.40 for the final charges for the LG K7 device. As Ms. [redacted] was enrolled in our AutoPay feature, on February 9, 2017 this amount was billed to Ms. [redacted]’s bank account.
In an effort to amicably resolve this matter, T-Mobile has issued a refund in the amount of $137.40 to Ms. [redacted]’s bank account which will be received within three business days. Ms. [redacted]’s account remains closed with a zero balance and her bank account has been removed from our AutoPay feature. T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Jennifer G[redacted] Executive Response

January 27, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated January 26, 2016, regarding the above-referenced account. T-Mobile regrets any concerns Mr. [redacted] experienced regarding his account. Our records confirm that Mr. [redacted] activated his account on November 20, 2013. Mr. [redacted] currently has one line of service, ending in [redacted], and is subscribed to our Simple Choice Value Unlimited Talk, Text, and Data rate plan at $50.00 monthly. This rate plan includes unlimited domestic voice minutes, text messages, and data, with up to 2 gigabytes (“GB”) of high speed data. Mr. [redacted] has opted to subscribe to unlimited domestic high speed data at an additional $20.00 monthly. Please note that in late 2013, T-Mobile began offering customers on eligible Simple Choice and New Classic rate plans the largest global data coverage area included at no extra charge. This global freedom was automatically added to qualifying Simple Choice plans and is available in over 100 countries and destinations (see www.t-mobile.com/international for participating countries). Please note there is no need to for customers to add a separate feature or service to the account before they travel. With T-Mobile's Simple Global offering, customers have unlimited web at standard speeds of approximately 128Kbps. These speeds are great for web browsing, e-mail, social networking and occasional use of certain features like GPS and maps. However, should a customer feel these speeds are not sufficient; higher-speed data passes are available for purchase when travelling abroad. Additionally, voice calls back to the U.S. and Simple Global countries are a flat rate of $0.20 per minute, while unlimited text messaging is included at no cost. Mr. [redacted] has the option of utilizing the Wi-Fi calling feature. Calls placed back to the United States over Wi-Fi are free and calls within a Simple Global country to any other Simple Global country are $0.20/minute, which is the same rate as usage over the cellular network. It is important to note that users traveling to a country outside of Simple Global coverage will incur text charges at $0.50 per message sent or received and data roaming charges at our standard World Class rates of $15/MB (plus taxes & fees). Voice charges vary by country, and as such, T-Mobile recommends that customers visit www.t-mobile.com/international before they travel to see specific country rates. Upon review of Mr. [redacted]’s account, our records confirm that on his January 2, 2016, billing statement, Mr. [redacted] was billed $22.04 for international calls and taxes, and we have confirmed that these calls were not placed via Wi-Fi calling. However, in an effort to amicably resolve Mr. [redacted]’s concerns, on January 18, 2016, T-Mobile issued a credit in the amount of $22.04 to his account for the international calls. Mr. [redacted] remitted a payment of $81.97 on January 26, 2016, and his account remains active with a zero balance. T-Mobile regrets any inconvenience Mr. [redacted] may have experienced. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Chris P[redacted] Executive Response

Complaint: [redacted]
I am rejecting this response because:
Pre my attorney, you are not to be talking to. So I will not contact your legal department. I will share all documents information with them . It was illegal for communication to talk with from the start read the law. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Many thanks! The rep from T-Mobile called me last week to say that cell service was out in my area due to work on a tower. I should (and will) receive a refund from T-Mobile in the form of a credit card in apx. 10 business days.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you Revdex.com for your assistance in this matter.Sincerely, [redacted]

March 8, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted] and [redacted]
Your File No. [redacted]

To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is...

in receipt of your correspondence dated February 22, 2017 regarding the above-referenced account.
Please be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accounts. Investigation of this issue has confirmed that [redacted] and [redacted] is not an authorized user on the account which is associated with the mobile number they have provided.
Please note that T-Mobile spoke with the account holder of record on February 27, 2017 and resolved their concerns to their satisfaction. T-Mobile regrets any inconvenience to [redacted] and [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]
Very truly yours,
T-MOBILE USA, INC.
Amor M[redacted] Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thanks T Mobile for unlockingmy cardevice, and thanks Revdex.com for helping with the issue. 
Sincerely,
[redacted]

October 24, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated October 15, 2016, regarding the above-referenced account. T-Mobile is please to advise that Mr. [redacted]’s concerns have been resolved to his satisfaction. T-Mobile regrets the concerns Mr. [redacted] has encountered regarding the billing on the above-referenced account. T-Mobile records indicate that Mr. [redacted]’s account was activated on May 22, 2004. At the time of activation, Mr. [redacted] was residing in [redacted], IL. On July 2, 2004, Mr. [redacted] contacted T-Mobile’s Customer Care department to update his billing address and notified T-Mobile that he moved to [redacted], CO. In Mr. [redacted]’s letter to your office, he indicates that he was not able to use service with his handset in or around his home, in [redacted], CO. We regret any coverage issues Mr. [redacted] experienced. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors and conditions that may interfere with actual service, quality, and availability. After many reports of coverage issues, on September 13, 2005, Mr. [redacted] contacted T-Mobile to request cancelation of his services as the service was not working at his new home location. The account was left with a final account balance that totaled $77.25, which was for the final month of service for the monthly recurring service charges that ran from August 20, 2005, through September 19, 2005. As the account balance was left unpaid, on October 24, 2005, the account was forwarded to the outside collection agency, Diversified Consultants Inc. On July 4, 2006, the account was then forwarded to Valentine & Kebartas, Inc. On July 14, 2007, the account was forwarded to Plaza Recovery. And finally on October 1, 2009, the account was sold to Debt Recovery Solutions. Although the account has been sold to Debt Recovery Solutions, T-Mobile has requested that Debt Recovery Solutions return the account to T-Mobile. Upon receipt of the account, T-Mobile will credit the balance in full. In addition, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this account. Please note that it may take up to 90 days for the credit report to be updated. The account will remain closed with a zero balance. T-Mobile regrets any inconvenience caused to Mr. [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Lupe C[redacted] Executive Response

December 7, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated December 6, 2015, regarding the above-referenced account. T-Mobile regrets any concerns that Mr. [redacted] may have experienced in regards to the payments made towards his Equipment Installment Plan (EIP). T-Mobile records confirm that on July 22, 2014, Mr. [redacted] qualified for and took advantage of our EIP offering with the purchase of an LG G3 handset. EIP is a payment option that allows eligible customers to purchase handsets by making agreeing to pay the remaining balance in 24 installments. T-Mobile records confirm that on October 29, 2015, Mr. [redacted] accessed his online account at myt-mobile.com and made two additional payments towards his open EIP balance in the amounts of $20.00 and $50.00. It is important to note that customers remitting an EIP prepayment online are provided with the following terms: “This payment will show against your account balance until your next bill when it will be applied to your EIP balance. All payments can be viewed in your payment history.” Please note that when a customer initiates an EIP payoff and remits an additional payment toward their EIP, the payment is posted to the account immediately while the associated charge to close the EIP does not appear until the end of the billing cycle. As such, if there is a balance owed at the time of EIP payment, it will be applied to that open balance. Our records confirm that at the time Mr. [redacted] remitted his EIP payments, his account balance was $105.01. On November 13, 2015, Mr. [redacted] remitted a payment in the amount of $35.01, which brought his balance to zero. T-Mobile records confirm that on November 24, 2015, Customer Care applied a $35.00 dollar credit, equivalent to half of the above-referenced EIP payment to Mr. [redacted]’s account, which applied to next billing statement. In an effort to amicably resolve Mr. [redacted]’s concerns, T-Mobile issued a credit in the amount of $35.00 towards his account. Please note that Mr. [redacted]’s account remains active with a balance of $46.40. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Ruben A[redacted] Executive Response

January 25, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated January 17, 2017, regarding the above-referenced account. T-Mobile regrets any billing concerns Mr. [redacted] may have. T-Mobile records indicate Mr. [redacted] activated four lines of service on November 25, 2016, and selected our T-Mobile ONE rate plan for $130.00 for two lines, and $25.00 per add-a-line. Please be advised that Mr. [redacted]’s account is billed using our bill-current system, which means he was billed for services in advance. Mr. [redacted]’s billing period started on the 27th of each month, and ran through the 26th of the following month; payment was due on the 19th of the month. On November 26, 2016, Mr. [redacted] was sent a billing statement in the amount of $185.15, for services from November 26, 2016, through December 25, 2016, and reflected a due date of December 19, 2016. Regretfully, on December 13, 2016, Mr. [redacted] requested the four mobile numbers on his account be cancelled. Due to an inadvertent error, only one of the three mobile numbers was cancelled. Subsequently, Mr. [redacted] was sent a billing statement on December 26, 2016, in the amount of $308.98, which consisted of a past due balance, as well as charges for services from December 26, 2016, through January 26, 2017. As Mr. [redacted]’s account reflected a past due balance, it was suspended on January 2, 2017, and cancelled on January 4, 2017. After review, T-Mobile records confirm no usage on the four lines of service from November 25, 2016, through January 4, 2017. As such, after speaking with Mr. [redacted] on January 18, 2017, T-Mobile issued a credit of $308.98, for the billed services. As of the date of this correspondence, Mr. [redacted]’s account remains cancelled, and reflects a zero balance. T-Mobile regrets any inconvenience Mr. [redacted] may have experienced. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Ronnie A[redacted] Executive Response

February 7, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May...

Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated January 25, 2017, regarding the above-referenced account.
T-Mobile regrets any concerns Mr. [redacted] experienced in regards to his non-working handset. T-Mobile records reflect that on May 24, 2015, Mr. [redacted] purchased an Apple iPhone 6 Plus Silver handset with 16GB of memory. By purchasing T-Mobile equipment, Mr. [redacted] received a one-year Limited Warranty provided by the manufacturer of his device. Upon review of Mr. [redacted]’ account this warranty has been extended as he subscribes to the optional Premium Handset Protection (“PHP”) feature. During the Limited Warranty period, Mr. [redacted] is eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement options.
Under the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage. T-Mobile records confirm that Mr. [redacted]’ handset was exchanged through the Limited Warranty Exchange program on June 7, 2016, and January 29, 2017.
In an effort to amicably resolve the matter, on February 1, 2017, T-Mobile issued Mr. [redacted] a refund of $820.46 for the full retail cost of the above-mentioned handset. Mr. [redacted] has agreed to return the handset, within 30-days, in good working condition, directly to my attention at:
T-Mobile USA, Inc.
Executive Response
Attention: Diana J[redacted] 1201 Menaul Blvd. NE
Albuquerque, NM 87107
Mr. [redacted] has accepted this as a resolution to his concerns.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]
Very truly yours,
T-MOBILE USA, INC.
Diana J[redacted] Executive Response

Complaint: [redacted]
I am rejecting this response because: This is not accurate I see a credit for $41 and $62 not $87On the  bill close date 1/24 I am still owed a credit of $19.38 ..there was 2 charges for the line ending in [redacted] on that bill.$62.02 and on the last page of the bill they charged me again $19.38 even after they stated the line was supposed to be cancelled I did not want to change my plan the rep I spoke to on 1/17/17 after I told her the bill seemed too high she said I can give you a better plan.Per her email dated 1/17/17 she outlined the plan and the total amount per month $110.90It did not give me unlimited data which I had before but she said you and your mother lines do not use that much datashe offered the additional gb of data for a small chargeThis rep also said that if there was any problems I could reach out to her and her supervisor, this is in emailWhen I received bill and I tried to contact both of them neither one returned my call or email..This was before I filed with Revdex.comThis email also states my bill will be $110.09 with taxes ..which it was notIn addition a call was left for me on my vm from t mobile from the executive office I could not make out the womens name, phone number or ext. She spoke so quick and fast I could not understand any of her message.I have been a customer over 10 years ..I was hung up on , transferred numerous times left on hold, promised the line would be cancelled This is not the way to treat people Thank you [redacted]   
Sincerely,
[redacted]

June 26, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 13, 2017, regarding the above-referenced account. Please be advised that after several attempts via phone and email, we have been unsuccessful in gaining contact with Mr. [redacted]. As such, we will make every effort attempt to address and resolve Ms. [redacted]’ concerns within this letter.
T-Mobile regrets any inconvenience Mr. [redacted] has experienced with the billing on his T-Mobile account and we appreciate the opportunity to address his concerns. T-Mobile records confirm that Mr. [redacted] billing cycle runs from the 29th of the month to the 28th of the following month, with payment due on the 21st of the following month. Pursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due date. Customers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slip.
A review of the account confirms that Mr. [redacted] payment due on May 21, 2017, was not received on time. However, T-Mobile’s records indicate that Mr. [redacted] had a payment arrangement on his account to pay $65.00 on June 9, 2017. On June 9, 2017, T-Mobile attempted to withdraw Mr. [redacted] payment of $65.00 and the payment was declined from his financial institution for insufficient funds. Therefore, T-Mobile suspended the account’s ability to place outbound calls.
As stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessed. Therefore, when Mr. [redacted] made a payment on June 12, 2017, the account was reactivated, the account was assessed a $20.00 restore from suspension fee per line of service.
T-Mobile records confirm that on the May 2017 billing statement, Mr. [redacted] was assessed a late fee in the amount of $5.00 because payment for the previous billing cycle was not received by the due date. It is T-Mobile’s position that the late fee assessed to Mr. [redacted] account is valid and owed. However, on June 13, 2017, Mr. [redacted] was provided a courtesy credit of $137.60, which was for the late fee and reconnection fees leaving a revised balance of $393.33.
Please be assured that T-Mobile takes allegations of employee misconduct very seriously. We make every effort to be professional and courteous to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’ recent calls to our Customer Care.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Nicole C[redacted] Executive Response

April 8, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:      [redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 3 2017, regarding the above-referenced account.   Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact.  We also make every effort to provide complete and accurate information to our customers.  We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted] experience with our Executive Response Team.   T-Mobile records indicate that on December 5, 2016, Mr. [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Gear S3 Smartwatch.      Mr. [redacted] was not required to make a down payment; however, he agreed to pay for the taxes on the full retail price. Mr. [redacted] then agreed to a series of 24 monthly installments in the amount of $16.67.   Please be advised that T-Mobile spoke with Mr. [redacted] on April 7, 2017 and explained our position as stated in our previous correspondence to your office on April 3, 2017 with regard to his coverage and his most recent billing statement. Additionally, Mr. [redacted] reported sending the Samsung Gear S3 Smartwatch to T-Mobile and requested to have the device removed from his account. It is important to note that T-Mobile does not have any record reflecting the Samsung Gear S3 Smartwatch being scanned into our return warehouse.   As a courtesy, and in and an effort to amicably resolve this matter, T-Mobile removed the Samsung Gear S3 Smartwatch from Mr. [redacted]’s account on April 7, 2017. Additionally, T-Mobile issued a credit to the account in the amount of $16.67 for the most recent billing statement EIP charge for the Samsung Gear S3 Smartwatch bringing the account balance to $155.96. Mr. [redacted] has accepted this as resolution to his concerns. T-Mobile regrets any inconvenience to Mr. [redacted].        T-Mobile regrets any inconvenience to Mr. [redacted] and we appreciate his business.    Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.   Christopher R[redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

August 12, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is...

in receipt of your correspondence dated August 5, 2016, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is Mr. [redacted], and that he has designated his mother Ms. [redacted] as an authorized user of the account. Please note that as an authorized user Ms. [redacted] is able to make account changes and perform upgrades on Mr. [redacted]’ account. T-Mobile regrets any concerns Mr. [redacted] has experienced regarding our Apple iPhone 6S introductory offer and we appreciate the opportunity to address his concerns. JUMP! On Demand offers customers a great way to upgrade their devices without having to purchase a new phone off contract. JUMP! On Demand is a lease program that breaks a phone’s cost down into 18 equal monthly payments with zero down upfront. Once a customer is in JUMP! On Demand, they can swap out for a new phone up to three times per year without having to pay to upgrade. If the customer does not upgrade, at 18 months they will have the choice to either trade-in or buy the phone for the remaining balance of what it would cost at full retail. The best part is, there is not an extra mark-up at the end – the customer pays the difference between the phone at full retail and however much they paid during those 18 months. T-Mobile records indicate that on October 10, 2015, an upgrade was performed with our JUMP! On Demand lease offering for an iPhone 6 Plus 16GB Gold for the mobile number ending in 0504 and an iPhone 6 Plus 16GB Gray for the mobile number ending in 4510. A capital cost reduction payment was not required however; Mr. [redacted] agreed to 18 monthly lease payments in the amount of $27.00 for each handset with the option to purchase after 18 months for one payment of $163.99 for each device. On October 11, 2015, an upgrade was performed with our JUMP! On Demand lease offering for an iPhone 6 Plus 16GB Grey for the mobile number ending in 5402 and an iPhone 6 16GB Silver for the mobile number ending in 6237. A capital cost reduction payment was not required however, Mr. [redacted] agreed to 18 monthly lease payments in the amount of $23.00 for each handset with the option to purchase after 18 months for one payment of $135.99 for each device. Please note that from September 25, 2015, until October 6, 2015, T-Mobile offered customers who signed up for our JUMP! On Demand offering with either an iPhone 6S or iPhone 6S Plus handset and who traded-in an eligible device that they owned would receive an additional credit to reduce their monthly payment to as low as $5.00 per month for the iPhone 6S. On October 15, 2015, an iPhone 6 Plus gray 16GB for the mobile number ending in 4510 was swapped for an iPhone 6S Plus 16 GB Grey. As such, the existing lease was closed and a new lease was initiated on Mr. [redacted]’ account. A capital cost reduction payment was not required however, Mr. [redacted] agreed to 18 monthly lease payments in the amount of $31.00 with the option to purchase after 18 months for one payment of $191.99 for the handset. Then on October 16, 2015, an iPhone 6 16GB Silver for the mobile number ending in 6237 was swapped for an iPhone 6 16 GB Silver. As such, the existing lease was closed and a new lease was initiated on Mr. [redacted] account. A capital cost reduction payment was not required however, Mr. [redacted] agreed to 18 monthly lease payments in the amount of $27.00 with the option to purchase after 18 months for one payment of $163.99 for the handset. Again on October 21, 2015, an iPhone 6 Plus 16GB Grey for the mobile number ending in 5402 was swapped for an iPhone 6S Plus 16GB Gold. As such, the existing lease was closed and a new lease was initiated on Mr. [redacted] account. A capital cost reduction payment was not required however, Mr. [redacted] agreed to 18 monthly lease payments in the amount of $31.00 with the option to purchase after 18 months for one payment of $191.99 for the handset. Finally on November 2, 2015, an iPhone 6 Plus 16GB Gold for the mobile number ending in 0504 was swapped for an iPhone 6S Plus 16GB Silver. As such, the existing lease was closed and a new lease was initiated on Mr. [redacted] account. A capital cost reduction payment was not required however, Mr. [redacted] agreed to 18 monthly lease payments in the amount of $31.00 with the option to purchase after 18 months for one payment of $191.99 for the handset. As mentioned above, the handsets were acquired after the promotional period ended and in addition the handsets were swapped and not traded in. As such, Mr. [redacted] was not eligible for the promotion credits. On August 10, 2016, upon speaking with Mr. [redacted] T-Mobile advised of the above, however in an effort to amicably resolve the matter and as a gesture of goodwill, T-Mobile issued a one-time credit in the amount of $451.02 to Mr. [redacted]’ account. As such, Mr. [redacted]’ account reflects a zero balance. Mr. [redacted] was satisfied with the resolution and had no additional concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Robert R[redacted] Executive Response

June 16, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]
Your File No. [redacted]
T-Mobile Account No....

[redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 3, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted]., and that they have designated Mr. [redacted] as an authorized user of the account. T-Mobile is pleased to inform you that upon speaking with Mr. [redacted], he confirmed that his concern has been resolved to his satisfaction.
T-Mobile regrets any inconvenience Mr. [redacted] may have experienced in regards to his billing concerns regarding the above-referenced account. T-Mobile records confirm that on August 2, 2014, Mr. [redacted] activated said account and is subscribed to the Simple Choice & North America Voice plans: Business rate plan which for $80.00 per month plus applicable taxes and fees includes two voice lines, unlimited minutes, messaging, plus 1GB of data at up to 4G/LTE speeds depending on device capability. It is important to note that each additional voice line is $10.00 per month plus applicable taxes and fees. Please be advised Mr. [redacted] has activated and cancelled several lines since the activation of the aforementioned account and currently has five voice lines active.
T-Mobile records confirm that the voice line with mobile number ending in [redacted] was activated on August 2, 2014, at a cost of $10.00 per month plus applicable taxes and fees. Additionally, on March 20, 2016, T-Mobile records confirm Mr. [redacted] activated the mobile number ending in [redacted] on our T-Mobile Simple Choice Wearable rate plan at a cost of $15.00 plus applicable taxes and fees. Simple Choice Wearable plans provide unlimited talk and text plus 500MBs of high-speed data to specific wearable devices.
Regrettably, on June 2, 2017, Mr. [redacted] elected to cancel the mobile numbers ending in [redacted] and [redacted]. It is important to note that T-Mobile does not have any record of receiving any communications from Mr. [redacted] in regards to cancelling the aforementioned lines prior to the cancellation on the date stated above. However, T-Mobile applied an account credit totaling $144.00 at the time of cancellation as a courtesy to Mr. [redacted], which resulted in a balance due of $46.49 on June 21, 2017.
Additionally, upon speaking with Mr. [redacted] on June 6, 2017, as a gesture of goodwill and in an effort to resolve his concerns, T-Mobile applied an account credit in the amount of $250.00 which resulted in a credit balance of $203.51.
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s recent contact with our Customer Care. T-Mobile regrets any inconvenience to Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Carlos T[redacted] Executive Response

October 31, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated October 22, 2016, regarding the above-referenced account. T-Mobile is delighted to have resolved this matter to Mr. [redacted]’s satisfaction. T-Mobile regrets any concerns that Mr. [redacted] has experienced regarding his final billing with T-Mobile. Our records confirm that on August 31, 2016, Mr. [redacted] cancelled his account when he ported his mobile numbers to another service provider. It is very important to note that if a customer has an open JUMP! On Demand (“JOD”) lease and the account is cancelled, any remaining open lease balance on the cancelled account is accelerated and becomes due with the final billing statement. In addition, if the handset is not returned to T-Mobile, the total remaining balance for the purchase option price of the handset is assessed on the final billing statement. Please note that this information was disclosed within the agreement provided to Mr. [redacted] at the time of his lease purchase, on November 1, 2015. T-Mobile records indicate that on September 13, 2016, Mr. [redacted] visited a T-Mobile retail location to return his two leased iPhone 6 handsets. Pursuant to the Terms and Conditions of T-Mobile’s JOD handset leasing program, upon return of the handsets, the purchase option price for each handset was removed from the balance, in the amounts of $135.99 and $163.99. Please be advised that this left Mr. [redacted] responsible for only the remaining lease balances, in the total amount of $458.46, which was assessed to Mr. [redacted]’s final billing statement dated September 25, 2016. Please be advised that the remaining lease balances are valid and owed as Mr. [redacted] agreed to an 18-month lease agreement for each handset. Nevertheless, as a courtesy to Mr. [redacted] and in an effort to amicably resolve this matter, T-Mobile issued a credit to Mr. [redacted]’s account in the amount of $458.46, the full remaining balance owed for the leases. Mr. [redacted]'s revised account balance of $177.24 remains valid and owed. Mr. [redacted] accepted this offer as resolution in full to his concerns. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s recent contact with our retail location or Customer Care. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Kayla J[redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was also separately contacted by the business at issue in this complaint and was informed about the resolution.  Thank you for your help in resolving this matter.Sincerely, [redacted]