T-Mobile Usa Inc

I didn't  know I had to write a response but I was very happy with tmobiles decision and how they took care of my problem I contacted tmobile to thank them in handling my problem and thank you for what you've done

January 26, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]
Your File No. [redacted]
T-Mobile Account No....

[redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated January 17, 2017, regarding the above-referenced account number.
T-Mobile regrets any concerns Ms. [redacted] has in regards to her T-Mobile account. T-Mobile records indicate Ms. [redacted]’ account has been on our $120.00 Simple Choice North America Unlimited Talk, Text and 10GB with 4 Lines rate plan since July 3, 2015. There is a $20.00 additional line fee for the fifth line of service, $12.00 per line of service for Premium Handset Protection, and $4.99 for our Family Allowances feature for a total of $204.99 per month plus applicable taxes and fees.
Ms. [redacted] accepted an Extended Payment Schedule on July 27, 2016, for a balance of $576.92 to be billed in monthly installments of $72.11 for the next eight billing statements. The balance at that time was reduced to zero due to this arrangement.
On November 20, 2016, a non-return fee of $422.40 was applied for warranty exchange number [redacted] that was placed on October 4, 2016, for a Samsung Galaxy S5. Please be advised that in each replacement handset box, a set of instructions are provided to inform the customer how to return their non-working equipment and to avoid being charged a non-return fee. In addition, the possibility of a non-return fee is disclosed at the time an exchange is processed. Our records do not indicate that we received the non-working handset.
On December 10, 2016, an out-of-warranty fee of $422.40 was applied for warranty exchange number [redacted] that was placed on October 27, 2016, for a Samsung Galaxy Note 5. We examined the returned device and it was found to have sustained physical damage to the LCD, which is not covered under the warranty. Although we troubleshoot the handsets prior to performing a handset exchange pursuant to the above policy, this is not the final exam. Upon receipt of the non-working handset, we have trained technicians who dismantle and examine the handsets. A warning of the possibility of an out-of-warranty fee was read to and agreed to by Ms. [redacted] at the time of the exchange. This information is also in the material that accompanies the replacement handset. Based on the above information it is T-Mobile’s position that the out-of-warranty fee was validly assessed.
We attempted to contact Ms. [redacted] leaving voicemails and emails. However, Ms. [redacted] left a voicemail on January 20, 2017, stating she works during the day and to please leave her a voicemail with the details of our resolution. On January 20, 2017 we left a message on Ms. [redacted]’ number ending in [redacted] advising of the above details. We also advised as a courtesy, we waived the two $422.40 fees totaling $844.80 reducing the balance to $622.14. We also placed Ms. [redacted]’ account on a 90-day collection hold through April 18, 2017, allowing Ms. [redacted] time to pay the remaining balance. However, please be advised the accounts regular monthly access charges will continue to be applied to the account.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]
Very truly yours,
T-MOBILE USA, INC.
Daniel R[redacted]
Executive Response

June 22, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May...

Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 10, 2017, regarding the above-referenced account. We are pleased to report that we have resolved this matter to Mr. [redacted]’s satisfaction.
T-Mobile regrets any continued inconvenience to Mr. [redacted] regarding our 2017 This Lines On Us promotion. T-Mobile contacted Mr. [redacted] on June 13, 2017, and pursuant to the subsequent phone conversation, Mr. [redacted] was re-advised of our initial resolution as agreed to in our letter to your office with file number [redacted]. T-Mobile previously agreed to enroll Mr. [redacted]’s account into our 2017 This One’s On Us promotion to offer the line ending in 0754 for free via monthly bill credit.
As an additional courtesy, T-Mobile applied an adjustment to the Mr. [redacted]’s account in the amount of $169.76. Following the adjustment, Mr. [redacted]’s account reflects a zero dollar balance. T-Mobile regrets any inconvenience.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Jamen F[redacted]
Executive Response

January 25, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated January 19, 2017, regarding the above-referenced account. We are pleased to advise that we have contacted Mr. [redacted] and resolved the matter to his satisfaction. We regret any concerns Mr. [redacted] has experienced regarding his T-Mobile account billing. T-Mobile records confirm that, on December 23, 2016, Mr. [redacted] subscribed to the T-Mobile ONE rate plan which provides unlimited voice, messaging and high-speed data service, plus a variety of Un-carrier benefits starting at $130.00 per month for two lines and $25.00 per month for each additional line. Please be advised that customers subscribed to T-Mobile ONE who enroll in AutoPay receive a $5.00 credit per line, per month, while they maintain enrollment thereby allowing for customers to have four voice lines on T-Mobile ONE for a monthly cost of $160.00 before applicable taxes and fees. AutoPay automatically deducts funds from a customer's chosen payment method, i.e., bank account or credit card, approximately two days before the bill due date and applies them to the account as a payment. Mr. [redacted]’s monthly service charges are billed in advance of the service being provided and any incidental usage charges are billed in arrears as we cannot predict those charges ahead of time. Because Mr. [redacted] changed his rate plan in the middle of the billing cycle, he was billed the new plan charges for the rest of the current billing cycle plus the full next billing cycle as well. In an effort to resolve the matter, on January 13, 2017, T-Mobile changed Mr. [redacted]’s rate plan back to the previously subscribed $100.00 Simple Choice Unlimited Talk, Text, and Data for Four Lines promotional rate plan. In a continued effort to amicably resolve the matter and upon speaking to Mr. [redacted], on January 20, 2017, T-Mobile agreed to apply a credit in the amount of $271.37 toward Mr. [redacted]’s account for the retroactive rate plan charges from the billing statement dated January 7, 2017, and for the equivalence of one month of Mr. [redacted]’s monthly access charges. Mr. [redacted]’s account remains active with a balance of $9.55 which consists of remaining monthly access charges, applicable taxes, and fees from the billing statement dated January 7, 2017, which is due on January 27, 2017. Pursuant to our conversation, Mr. [redacted] confirmed the matter is resolved and he has no further concerns. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s contact with our Customer Care. We regret any inconvenience to Mr. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Brandon M[redacted] Executive Response

July 18, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 5, 2017, regarding the above-referenced account.
T-Mobile regrets any concerns to Mr. [redacted] with regards to his T-Mobile account. Our records indicate that on June 23, 2017, Mr. [redacted] added three Mobile Internet (“MI”) lines under our Digits service, giving him a total of eight lines of service, and was charged a deposit in the amount of $300.00. Please be advised that as Mr. [redacted] already had five MI lines, the deposit charge for the 6th and 7th lines of service were $25.00 each with 8th line of service was $250.00. T-Mobile records indicate that on July 1, 2017, Mr. [redacted] remitted a payment in the amount of $300.00 for the deposit charges.
In an effort to amicably resolve this matter, on July 14, 2017, T-Mobile offered to refund the deposit charge in the amount of $300.00 and apply it toward the account, updating it to a credit balance of $306.93. Mr. [redacted] agreed to this offer as a resolution his concerns.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Cesar R[redacted] Executive Response

Revdex.com:    Thanks for assistingin this matter,the company finally solved the matter, and I spoke to Sal and he assured to me that my account is at zero balance,thanks again from Ms, [redacted]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

February 19, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA  98327 Re: [redacted] Your File No. [redacted] To Whom It May Concern:T-Mobile USA, Inc. (“T-Mobile”) is in receipt of...

your correspondence dated February 16, 2018, regarding the above-referenced filed number.   Upon review of [redacted]’ concerns, T-Mobile has confirmed that this complainant is not a T-Mobile customer and is a Mint SIM customer as conveyed in their correspondence to your office.  As such, we respectfully request that you forward this correspondence to Mint SIM for investigation and response.  Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]Very truly yours,T-MOBILE USA, INC.Christina S[redacted]Executive Response

Complaint: [redacted]I am rejecting this response because:
I already returned the router in question using the supplied return box via tmobiles paid carrier.  I also never requested this router in the first place it was mailed to me by tmobile without my knowledge or consent. 
 
Tmobile locked the note4 phone rendering it unusable and therfore the phone was disposed of a year ago. 
 
Otherwise I would accept tmobiles offer to twice the amount owed to zero and remove any credit bureau reports. 
 
 
 
 
 
 
 
 
Sincerely,[redacted]

February 9, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA  98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted]T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated January 27, 2018, regarding the above-referenced account.  Please be advised that we have made several attempts to contact Ms. [redacted], which have proven unsuccessful.  As such, T-Mobile will make every effort to address Ms. [redacted]’s concerns within this letter.We regret hearing of Ms. [redacted]’s concerns with our Carrier Freedom promotion and the status of her submissions.  With our Carrier Freedom promotion, customers can get reimbursed for up to $650.00 of their current carrier's cancellation costs per line of service as a combination of trade-in credits and a prepaid debit card when they switch to T-Mobile.  Naturally, several requirements must be met in order to be approved for this offer. On November 6, 2017 Ms. [redacted] activated her T-Mobile account with three lines of service.  As indicated in Ms. [redacted]’s correspondence to your office, the lines of service were ported in from the previous carrier.  As a result, Ms. [redacted] was eligible for our Carrier Freedom reimbursement program. It is important to note that based on the amount owed to the prior carrier and approval of the reimbursement request, Ms. [redacted] will receive a $297.99 Carrier Freedom reimbursement within four weeks from the submission date of January 12, 2018, for the line ending 8627.  Regrettably, the Carrier Freedom reimbursement for line ending 0121 was denied as the Sprint device was active less than 60 days which was a requirement to qualify for the promotion.  T-Mobile regrets any inconvenience to Ms. [redacted]. In effort to amicably resolve Ms. [redacted]’s Carrier Freedom concerns, T-Mobile will extend the offer in honoring T-Mobile’s Carrier Freedom for line ending 0121 for 14-days from the date of this letter by providing T-Mobile with the final billing statement from Sprint reflecting the charges for the line ending 0121.  Ms. [redacted] can contact our office at the information provided below to take advantage of the offer or can fax the requested documents to 505-998-3796.  We regret any inconvenience to Ms. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]Very truly yours,T-MOBILE USA, INC.Rochelle M[redacted]Executive Response

September 20, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:     ...

[redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated September 14, 2017, regarding the above-referenced account.  T-Mobile is happy to report we have resolved this matter to Mr. [redacted]’s satisfaction.   T-Mobile regrets any inconvenience Mr. [redacted] has experienced. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact.  We also make every effort to provide complete and accurate information to our customers.  We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s recent contact with our Customer Care.   T-Mobile records confirm that on September 5, 2017, Mr. [redacted] ordered a Samsung Note 8 device using T-Mobile’s Equipment Installment Plan (“EIP”) offering.  Mr. [redacted] was required to remit a down payment in the amount of $210.00 and agreed to 24 installments of $30.00 for the remainder of the device.   Please note beginning on September 1, 2017 for a limited time, eligible postpaid customers who purchase a Samsung Galaxy Note 8 device, activate a new voice line, and change to a qualifying Simple Choice rate plan with unlimited data or T-Mobile ONE rate plan can get their choice of an Samsung Galaxy Note 8, Samsung Galaxy S8, or Samsung Galaxy S8 Plus device for free after rebate.  Please note as Mr. [redacted] is not on a qualifying rate plan he would not qualify for the promotion, T-Mobile apologizes if any representative advised otherwise.   In an effort to amicably resolve this matter, on September 15, 2017, T-Mobile ordered Mr. [redacted] a second Samsung Galaxy Note 8 device and agreed to apply a credit for the cost of the device.  Upon speaking with Mr. [redacted] he accepted this as resolution to his concerns.  T-Mobile regrets any inconvenience to Mr. [redacted].   Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].   Very truly yours,   T-MOBILE USA, INC.   Zachary S[redacted] Executive Response

May 26, 2017FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western Washington1000 Station Drive, Ste. 222DuPont, WA  98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted]To Whom It May Concern:T-Mobile USA, Inc....

(“T-Mobile”) is in receipt of your correspondence dated May 15, 2017, regarding the above-referenced account.  Please be advised that we have made several attempts to contact Ms. [redacted], which have proven unsuccessful.  Therefore, we will make every effort to address Ms. [redacted]’s concern within this response. T-Mobile regrets any inconvenience Ms. [redacted] may have experienced in regards to the above-referenced account.  T-Mobile records confirm that on September 26, 2016, Ms. [redacted] activated the above referenced account.Individuals who choose to activate post-paid service with T-Mobile are required to provide their social security number and consent to a check of their personal credit.  Based on an individual’s personal credit history, as reported by the three major credit bureaus and perhaps with assistance from one of several secondary bureaus, a decision is made about the number of lines a new customer qualifies for or any required deposit per line of service.  Upon review of Ms. [redacted]’s account, T-Mobile reflects the original credit inquiry when she activated the aforementioned account has been the only one processed by T-Mobile.  T-Mobile would like the opportunity to assist Ms. [redacted].  As such, T-Mobile request that Ms. [redacted] contact me at the number listed below if she requires further assistance or has any additional questions regarding this matter.  T-Mobile regrets any inconvenience to Ms. [redacted].Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]Very truly yours,T-MOBILE USA, INC.Carlos T[redacted]Executive Response

May 16, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Name: [redacted]
Your File No. [redacted]
T-Mobile Account No....

[redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated May 4, 2017, regarding the above-referenced account. T-Mobile regrets any inconvenience Ms. [redacted] encountered regarding her account.
From January 5, 2017, through February 28, 2017, T-Mobile had an amazing promotion for new and existing customers, such as Ms. [redacted], who activate a new line of service. With that port-in, and subscription to our T-Mobile ONE or Simple Choice Unlimited rate plan, Ms. [redacted] was eligible to receive a $150.00 mail-in rebate. Please note that the line ported in must remain active for 30 days to qualify for the promotion.
T-Mobile records confirm that as of February 17, 2017, Ms. [redacted] activated her account and was subscribed to the T-Mobile One Unlimited Talk, Text, and Data, promotional rate plan, which for $75.00, provides unlimited talk, text and data at up to 4G/LTE speeds depending on device capability. Regretfully, Ms. [redacted] canceled her account on February 20, 2017, when she ported her mobile number to another service provider. Therefore, as the line of service was not active for 30 days, Ms. [redacted] did not meet the requirements for the 2017 Tax Time Switcher offer.
Nevertheless, in an effort to amicably resolve this matter, T-Mobile has credited the account in the amount of $73.00. As of the date of this letter, the balance on Ms. [redacted]’s account reflects a zero balance. T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Abigail P[redacted]
Executive Response

August 10, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:      [redacted]...

[redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted] and [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 29, 2017, regarding the above-referenced account.    T-Mobile regrets any inconvenience Mr. [redacted] may have experienced with respect to his Carrier Freedom reimbursement.  Please note that along with other qualifying criteria, customers are only eligible to receive this offer once.    T-Mobile records show that prior to the activation of the above account, Mr. [redacted] activated a T-Mobile account on August 29, 2014, under account number [redacted].   Our records show that on October 25, 2014, T-Mobile issued Mr. [redacted] a reimbursement card for our Carrier Freedom program for this account.  It is important to note that Mr. [redacted] cancelled this account on February 8, 2015, after transferring his mobile number to another service provider.   Please note that on July 24, 2017, Mr. [redacted] activated service with T-Mobile under account number [redacted], and purchased a Samsung Galaxy S7 handset under an Equipment Installment Plan. Our records show that on July 28, 2017, Mr. [redacted]’ Carrier Freedom reimbursement was denied as he took advantage of this offer previously.    In an effort to amicably resolve this matter, on August 4, 2017, T-Mobile advised Mr. [redacted] to provide his final billing statement with his previous service provider. Upon receipt, we will provide him with a prepaid debit card within 7-10 business days from the date of receipt for the verifiable amount he was charged in handset acceleration fees.  Please be advised that this expiration date of this offer is August 25, 2017.  T-Mobile regrets any inconvenience to Mr. [redacted].    Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.   Cesar R[redacted] Executive Response

September 28, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Name: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated September 21, 2016, regarding the above-referenced account. T-Mobile regrets that Ms. [redacted] felt our last response was not sufficient to address Ms. [redacted]’ concerns. Please be advised that on September 26, 2016, pursuant to a conversation with Ms. [redacted], T-Mobile advised of the information in our previous response and agreed to place new orders for Ms. [redacted] which included one Apple iPhone 6S 64GB and two Apple iPhone SE 16GB handsets on our Equipment installment plan (“EIP"). Please be advised that T-Mobile agreed to bill the down payments of these devices directly to the account, which Ms. [redacted] accepted and agreed to pay no later than October 28, 2016. Please note that EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24 installments. Ms. [redacted] agreed to all three orders via the EIP agreement and advised our office that she considered this matter resolved to her satisfaction. Again, T-Mobile regrets any inconvenience to Ms. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. James G[redacted] Executive Response

December 3, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”)...

is in receipt of your correspondence dated November 24, 2015, regarding the above-referenced account. T-Mobile regrets inconvenience to Ms. [redacted] for the delay in refunds after the return of her device. Additionally T-Mobile prides itself in offering cutting edge devices and technology. We regret that the original device did not meet her needs. As of the time of Ms. [redacted]’s purchase of a new handset for use on the mobile number ending in 1849, T-Mobile provided a 14 day return period which allowed Ms. [redacted] to use the equipment to see if it meets her needs. T-Mobile records indicate on October 22, 2015, Ms. [redacted] initiated the return of her non-working Apple iPhone 6s Rose Gold 64GB. Due to inadvertent error Ms. [redacted]’s handset return was not processed within a timely manner. In an effort to amicably resolve Ms. [redacted]’s concerns, on December 1, 2015, T-Mobile removed the lease agreement for the returned device and the monthly $26.00 equipment charge. T-Mobile has processed a manual request to refund Ms. [redacted]’s credit card in the amount of $117.41 for the upfront costs associated with the device purchase. Additionally, T-Mobile has applied a credit in the amount of $15.00 for late fees charged while awaiting the refund for the equipment. Ms. [redacted]’s T-Mobile account remains active with a balance of $201.19 due on December 17, 2015 for service dates November 25, 2015 to December 24, 2015. Should Ms. [redacted] have additional questions regarding her monthly subscribed services and rate plan, she may contact customer care at 1-800-937-8997. T-Mobile regrets any inconvenience to Ms. [redacted] and appreciates her continued loyalty. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Ty R[redacted] Executive Response

July 31, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]  Your File No. [redacted]  T-Mobile Account No. [redacted]
To Whom It May...

Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 21, 2017, regarding the above-referenced account.
T-Mobile regrets any inconvenience to Ms. [redacted] regarding her recent accessory purchase. On February 8, 2017, Ms. [redacted] purchased a pair of Beats Solo headphones online at www.my.T-Mobile.com. Furthermore, Ms. [redacted] elected to utilize our Equipment Installment Plan (“EIP”) to purchase her headphones. We regret that Ms. [redacted] did not initially receive the initial headphones order. As such, a second pair of Beats Solo headphones was ordered via our Telesales group utilizing EIP as well.
Unfortunately, our records do not indicate that the initial headphones accessory was scanned as returned to our National Return Center. As such, Ms. [redacted] had not received credit for the initial accessory order.
In an effort to resolve this matter, T-Mobile closed the EIP for one of the two Beats headphones. As such, Ms. [redacted] will no longer be billed for both accessories and will only be responsible for the headphones in her possession. Furthermore, Ms. [redacted] has received monthly bill credits for her returned Beats headphones totaling $75.00 which is the amount she has been assessed since she created the EIP. As such, it is T-Mobile’s position that no further credits or compensation is owed.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]
Very truly yours,
T-MOBILE USA, INC.
Martin G[redacted] Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

May 11, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 28, 2017, regarding the above-referenced account.
On behalf of T-Mobile, we offer our sincerest condolences for Ms. [redacted]’s loss.
T-Mobile regrets any concerns that Ms. [redacted] may have experienced regarding her account. T-Mobile records confirm that Ms. [redacted]’s billing cycle runs from the 5th of the month to the 4th of the following month, with payment due on the 25th of each month. Pursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due date. Customers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slip.
A review of the account confirms that Ms. [redacted]’s payments that were due on February 25, 2017, March 25, 2017, and April 25, 2017, were not received in full. As payments were not received in full, T-Mobile suspended the account’s ability to place outbound calls. As stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessed.
T-Mobile records confirm that Ms. [redacted] has carried a past due balance since the March 8, 2015, billing statement. Further records confirm that Ms. [redacted]’s most recent billing statement is due on May 25, 2017, in the amount of $329.85 which includes a past due amount of $138.19.
Please be advised that on May 9, 2017, Ms. [redacted]’s payment remitted on April 29, 2017, in the amount of $203.00, was returned unpaid to T-Mobile due to insufficient funds. Accordingly, a $30.00 returned payment fee was assessed to the account, updating Ms. [redacted]’s balance to $562.85. On May 8, 2017, T-Mobile credited $2.06 for a tax adjustment updating the balance to $560.79. Ms. [redacted] currently has a payment arrangement with T-Mobile whereby on May 13, 2017, a payment in the amount of $138.19 must be remitted to the account.
In an effort to amicable resolve this matter, on May 9, 2017, T-Mobile issued a one-time courtesy credit of $437.86 leaving the account with a balance of $122.93 bringing Ms. [redacted]’s account current. Ms. [redacted] has accepted our offer. Please be advised that Ms. [redacted] was advised that in the future we would not be able to issue any credits for this reason. Ms. [redacted] confirmed that she understood these terms.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Chris L[redacted]
Executive Response

August 21, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:      [redacted]...

[redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated August 7, 2017, regarding the above-referenced account.  Please be advised that we have made several attempts to contact Mr. [redacted] which have proven unsuccessful.  As such, T-Mobile will make every effort to address his concerns within this letter.  T-Mobile regrets any frustrations this matter may have caused Mr. [redacted].   T-Mobile records indicate that on June 24, 2017, Mr. [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy S8 Plus handset.  EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24 monthly installments.    Mr. [redacted] had additional concerns regarding the unlocking of his handset.  Please be advised that Mobile Device Unlocks are available to customers who meet our eligibility requirements.  A review of Mr. [redacted]’ account confirms that on August 10, 2017 we received a request for a Mobile Device Unlock for the device used on the mobile number ending in 7196.  As Mr. [redacted] had already paid his above mentioned EIP off in full, T-Mobile processed Mr. [redacted]’ unlock request.   Our records confirm that Mr. [redacted] was provided the proper Mobile Device Unlock for his Samsung Galaxy S8 Plus handset. Upon entering this code, the device should indicate that the network unlock was successful.    Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.   James H[redacted] Executive Response

March 16, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]
Your File No. [redacted]
T-Mobile Account No....

[redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated March 2, 2017, regarding the above-referenced account. Please note that [redacted] and [redacted] is the same person.
T-Mobile regrets any inconvenience to Ms. [redacted] in regards to the delay of her port-in mobile number. T-Mobile records show that Ms. [redacted] activated two new lines of service. On March 1, 2017, mobile number line ending with [redacted] was successfully ported-in. Further records confirm that mobile number ending in [redacted] was successfully ported in as of March 2, 2017. Therefore, in reviewing Ms. [redacted]’s account our records confirm that both of the above numbers are active on her account and that her concerns have been resolved.
In an effort to amicably resolve this matter, on March 2, 2017, T-Mobile applied a courtesy credit in the amount of $50.00 to Ms. [redacted]’s account. Additionally, on March 3, 2017, we applied an additional credit of $90.03 to Ms. [redacted]’s account for her inconvenience. Please note that these credits brought Ms. [redacted]’s outstanding balance to zero and she may verify this by visiting www.T-Mobile.com. T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext[redacted]
Very truly yours,
T-MOBILE USA, INC.
Mercedes V[redacted] Executive Response