Synchrony Bank (Formerly GE Capital Retail Bank)

Nothing but problems with these people, I use a very large bank's bill pay to make my payment and it is routinely taking days plus from the time the payment is sent until posting to my account I guess they just need the extra money from late fees Now I also know why these is change their name so often!

I have automatic payment with all my CC accountsSuddenly when I came home from family vacation last night, I had letters from lawyers regarding a Lawsuit from Synchrony Bank against meI called all the numbers on the back of the cards to see what was wrong and if there is something wrong and what I need to do to fix the issueI was transferred several times, got my YES on automatic payment for one of the accounts and left with no answer and over min trying I tried again this morning and same deal like last night, left with no answer or resolutionVery frustrating if you want to solve an issue and the bank is not working with the customer

I have had several different department store credit cards for years, as well as Amazon and Care Credit Since Synchrony Bank came in the picture EVERY one of my limits have been dropped, some even dropped to the amount I owe For instance, my JCP card had a credit limit of $and has had for years I owed $and my limit was dropped to $ This happened on all my SB cards and has killed my credit rating I have never been late on any of the these cards and can't figure out why only my credit limits with SB dropped and none of my other credit cards have Also, I lost my Amazon card so I called and reported it lost They kindly explained they would send me another card in which they did But now my credit report shows I opened a new account with the same balance as my old account, which shows closed And since they dropped my credit limit to the amount I owe, I now have two accounts on my credit report that are maxed out Wosrt credit card company I have ever dealt with

My wife and I recently applied for a CareCredit card to help finance some fairly costly dental workI had previously put a credit freeze on my credit scores, due to a credit breach on one of my credit cardsAs a result, we were rejected because of lack of access to our credit scoresThen I lifted the freeze and resubmitted another application and was rejected again for having filed a second applicationI found the website not at all consumer user friendly and extremely difficult to navigateMoreover, when I spoke to a representative personally on two occasions, they were very evasive and not at all helpful
I definitely would not recommend this Bank or any of its services or products to anyone

I have always paid this bill on time with no problemsWhen I asked customer service why I was being charged 29.9% interest; which is higher than the rate you would pay a loan shark.....I was told in essence..."that's just the way it is"This company is predatoryI will warn EVERYONE I know about them; and after my balance is paid; I will never, ever again do business with any company that allows your account to be transferred to this bank

My CD matured on June and I had already called them and instructed them that I don't want to renew my CD and asked them to close the CD and transfer the amount to my linked bank accountThey told me that it will take a couple of days after maturity and I agreedToday on June I still see nothing has been doneI called them up and after minutes on the phone they say yes this will be done in to business days from today !!I asked them I am losing interest on my cash and it should be done in less than hours after maturity and they said I will am getting interest on my money but I am not seeing the interest is addedAnyway waiting over days to get your money back absolutely does not make sense

I've had a CareCredit card with GE Capital for some timeHad a zero balance until recently, now that it is SynchronyI always have had an Auto Pay on my accountA week ago I received two emails from the bank, same email, saying I had not designated a payment amountIn checking my account everything looked fineSpoke with a rep who said to ignore email it was triggered by my changing payment amountThis weekend I noticed they had taken two payments out of my checking on same dayCalled this morning to request they reverse one of the paymentsCan you believe this bank can auto take it out but cannot auto put it back in? Stores can do it but not this bank? Was told they would have to send me a check that could take up to days (floating our money?)If this was done to a lot of people it would amount to a lot of moneyIt will almost be time for another payment before I get my money backAlso, with their profits, why can't they hire people from US and not outsource to India? Our citizens need the jobs

I used this company for financing from Sleep Number I set up my online monthly payment prior to the system being set up after purchase, and received a statement with my statement balance and monthly payment The monthly payment was on autopay monthly, so I assumed everything was set up Their system reset everything and paid the full balance rather than the monthly payment The customer service manager (Linda) was extremely rude, insisting that their computer system was perfect I asked that the overpayment be credited back to my account minus the monthly payment, and she was rude about calculating that out Additionally, they were unwilling to credit it back to my account immediately, instead insisting on sending a check that will arrive in weeks, and if I want to pay to expedite it, it must be sent with signature only and that I will need to stay home until it arrives as it will be immediately returned to them if I'm not home to sign Horrible company, online system, and customer service I'm not even sure that I should be expecting the check back as the manager was so rude

I had cc's that were bought out by Synchrony Bank in the last year, Old Navy, Lowes, Best Buy and Toys R USI have spent the last years rebuilding my credit and was doing awesomeI have purchased new vehicles on my own through reputable car companies in the last yearsBought my home and was sure to kept my balances under 50% and BAM! Two of my cards they just lowered the limits to about $more then what my balances were and now they are basically maxed out and two they just decided to close, one that happened to have a $balance for the last months or soMeanwhile, was just approved for two other very reputable cards that have much better benefits and interest rates so it's Synchrony's lossI have also taken it upon myself to pay off and close one of the last open cards with them just last nightFigured they were going to cancel it at some point, hopefully it's better if I pay it off and close it myselfSo disappointed in themWhat a horrible way to do business and mess with people's creditShame on you!

I had never had any experience with this bank until they took over my BP account from Chase I made a payment in full on August 15, 2015, via online bankingI have been making online payments via Chase for many years and have not had any problems I keep an eye on my banking account and have been waiting for the payment to come through my bank, so I could mark it off as paid The payment was posted to my BP accountThe payment I made on Aug was not due until Sept On Sept 11, I received an email from Synchrony stating that there was an error and my payment did not go through my bankI matched up routing numbers and there was no error on my endI tried to go on their site (Synchrony) but it was down for maintenanceI called their toll free # and finally reached a human I was told there would be no fee to make a payment over the phone Then they quoted me a huge amount I owed, and I finally was able to ascertain that the amount the man quoted to me included a late fee of $30! He said he would remove that fee, and then he said there was a "one time only fee" of $to make a payment by phoneBut then he said he would take that fee offI made the payment and received a confirmation number (again) but will not be able to find out if the payment went through or not for days
I am not going to deal with this bank once this payment mess is settledI will shred my BP cardIt is unfortunate, because I have used my BP card for over yearsI may just switch gas companies as wellIf there was indeed an error, I do not understand why I was not notified for weeksPerhaps so they could charge me a late fee?
I have never read so many negative comments about one company, but I am afraid they will not be taken to heart and that their shady practices will continue For every person who complains, there are many others who do not go to the trouble

I've been using their 0% Apr cards for yrs, when a portion of one of my purchases was not paid off by the required date I accrued a bit of interest, which wasn't a big deal, my payments are usually automatic and for some reason this one did not go throughIt took me a few days to catch the mistake, but I was able to pay the full amount and my account is showing that it is paid in fullBut somehow I look today only to see more interest accrued on the same purchase I've completely paid off When I called to talk to the rep, she's telling me the amount hasn't been paid and that there's nothing she can do But how exactly am I supposed to know that, if my account statements don't reflect what she's telling meIt smells fishy to meHow is the online account showing me one thing and the rep on the other end showing me something completely different? They weren't willing to work with me at all on the mistake and made it clear that there's "nothing they can do"So I guess collecting interest on something I've already paid off is the new normI will never do business with this bank againPlenty of other institutions to choose from

I am trying to make payments on my formerly Phillips Gas Card which apparently is now
through Synchrony Bank, and I am having an awful time and I do NOT know where to turn to next

In GE CAPITAL LAND, a month contains weeks and a year contains months And Christmas will fall twice in a year every few years since GE Capital's billing cycle is every days, even though their billing statement advertises "Convenient Monthly Payments"
What does that mean for you? You have to make a payment every weeks and then twice in a month every few months And if you don't, you will be slapped with a $late fee plus added interest You cannot make a payment to GE Capital on a certain day of the month or from a certain paycheck You have to play by their exacting rules And forget blaming the late bill on delays at the post office in either receiving or sending your bill They'll just smile as the late charges pile up Your life will revolve around GE CAPITAL -- THE KING OF TIME AND THE WORLD
I will never do business with GE Capital again Legal scams such as these need to be stopped; and the best way to do that is to never buy anything on credit using one of their many credit cards SAY NO TO GE CAPITAL AND ALL OF THEIR DEPARTMENT STORE CREDIT CARDS!!!

I called on 11/14/because I was having trouble setting up a savings account online I called at 5:34pm ET and spoke to Catherine, who was incredibly helpful and truly a wonderful person She was very understanding and professional, and stayed on the line until I had everything figured out Catherine, because of you, my account is now up and running! Thank you!

I am 77, deaf & disabled; I was mugged, injured and robbed on my driveway 4/21/at 11:a.m.; the theft of my Walmart and Pep Boys credit cards was reported as soon as possible when I was released from the hospital that day My daughter-in-law called to cancel both accounts and cards and request new ones when we got to my home on 4/21/ When I received my NEW Walmart bill the fraudulent charges by the thief on 4/21/were transfered from my closed account to my new one This took weeks to resolve; I finally received a letter dated 7/8/that the fraudulent charges had been removed from my account This was after weeks of waiting and receiving responses from GE Bank saying they couldn't find Walmart account charges for November-December or August-September for the Pep Boys account I HAD NOT ASKED FOR THIS INFORMATION On 9/3/at approximately 5:p.ma friend called to cancel both cards She was told I would receive letters of confirmation; I did receive a letter regarding cancellation of the the Pep Boys account and card I have not yet received the cancellation confirmation letter regarding my Walmart account and card I do have both confirmation numbers my friend was given on 9/3/ It is because of the incompetence dealing with the fraudulent charges transferred to my new Walmart account and incorrect responses that I am cancelling these cards I intend to continue patronizing Walmart and Pep boys but will no longer use credit cards Please respond regarding the status of my canceled Walmart credit card Please do not call or send a phone number, I am totally deaf

I have four accounts with synchrony bank and I'm so disgusted and frustrated with this terrible unprofessional company
I have four accounts with synchrony bank and I'm so disgusted and frustrated with this terrible unprofessional companyThe first issues is that I verified each and every account because they expected fraud so each time I went to use my account I couldn't because they had a block on itI always had to call and prove my identity mind you I already did that over the phone!!! But I always HAVE TO END GIONG TO THE STORES AND SHOWING MY IDENTITYWHICH IS A TOTAL I INCONVENIENCE BECACAUSE I WORK EVERYDAY!!!!!! THIRDLY, MY CREDIT LIMITS ARE REALLY LOWI PAY THEM OFF IMMEDIATELY THEY HAVE BEEN HOLDING ON TO ONE PAYMENT SINCE 11/4/AND TODAY IS 11/16/2016!!!LASTLY, IM SO PSST AFTER GOING TO ALL OF THE STORES THAT I WENT TO BUY FURNITURE WITH MY ID AND ANOTHER PICECE OF 2ND ID ALL OF ACCOUNTS ARE BLOCK AGAIN!!! NOW THEY ARE SAYING THAT I HAVE TO MAIL IN MY ID AND BILLI WENT TO THE STORE (THEIR STORES) WITH MY DRIVERS LICENSE AND A UTILTY BILL AND SPOKE WITH THE STORE MANAGER WITH MY DOCUMENTS AND THE synchrony REPRESENTAIVE SAID, NO, YOU HAVE TO MAIL THEMI AND STORE MAMAGER WAS LIKE WHAT!! SHE IS RIGHT HERE AGAIN FOR THE 10TH TIME TRYING TO PROVE MY IDENITYPLEASE IF YOU WANT A LOT OF FRUSTATION, ALOT STUPID INCONVENIENCES, ALOT OF USELESS WASTE OF TIME Synchrony Bank IS THE COMPANY FOR YOU!! Synchrony Bank GET YOUR ACT TOGETHER AND STOP WASTING PEOPLE VALUABLE TIME AND MONEY
TO MAKE MATTERS WORSE I COULDNT USE MY CREDIT SO I PURCHASE AN ACCENT TABLE ON 11/4/FOR $AT AMERICAN SIGNATURE I STILL HAVE RECEIVED MY REFUND ON MY DEBIT CARD !!! YOU BETTER THINK TWICE WHEN THINKING ABOUT OPENING AN ACCOUNTS WITH Synchrony Bank AND ESPECIALLY (TRUE VALUE FURNITUR aka AMERICAN SIGNATURE FURNITURE YOU PAY YOUR MONEY AND REFUSED TO DELIVER THE PRODUCT THAT YOU BOUGHT AND WILL NOT ISSUSE A REFUND THIS COMPANY IS A RIP-OFF A SCAMNOW WHO IS THE FRAUD !!!!!!!!!

I have a JCP credit card and it is through Synchrony BankThey closed my account because they said they "discovered a number of dishonored payments".My payment are made online through JCP.com I called my bank I wanting to verify if this had happened, because I knew my account was set up to pay any payments if I overdrafted, even though I knew I never wasThe bank also verified that the only way a check would show dishonored would be if Synchrony used the wrong routing number, so it went back to them and it would be their error not mine I called the on the letter and was told yes there were dishonored paymentsI explained what the bank told me and was told I had to get a letter from them and fax it to SynchronyI said that the bank information was stored on their site and if the payment worked the month before and after, why would it be my problem when they did it wrong and what was to be prevent from happening againShe kept repeating I needed to send the letter for them to investigateSo now I have to go through getting a letter from the bank and sending it with a letter from me to have this corrected, and a bigger issue to correct my credit report

I used Synchrony Bank/GE Capital Retail Bank in 2012, when I purchased a couch from themThey had a year with no interest promotion at that timeI was using auto-pay so I was never late making paymentsI received an email statement showing they automatically deducted from my account every monthMy last statement was emailed on 9/25/They did not send me emailed statements showing deductions between October through JanuaryThey did this so that they could charge me interest without my knowledgeThey did not give me a heads up stating that the promotion was going to expire and I received an email statement today showing that my bill went from a balance of $to $2,They had charged me over 26% interestSo from the moment it expired, without my knowledge, on 11/24/to 01/25/I had accrued $1,in interest feesHad I known my promotion was expiring I would had paid my balance off immediately
This company is not honestThey are untrustworthy and I will never buy anything from retailers using their servicesThey are a despicable company who should be ashamed of themselves for doing business this way

I have had an account with Synchrony via Amazon.com for monthsMy bill is set up to auto payNever a late payment never a problemI had an issue with my bank where funds were held incorrectly and my bill pay didn't authorizeSynchrony immediately closed my accountI should have known better as I had bad experiences with GE Capital in the pastI will not do business with this company anymoreI will also be closing my other account with them as it has a zero balance anywayThey are perfectly happy to charge interest rates that push the definition of usury law, but if anything happens in the slightest they immediately throw you under the busI recommend getting the Chase Amazon card if you want a line of credit to use on AmazonI applied for one after this mess and got one no problem, lower interest rate and reward points

I opened an account through LensCrafters to pay for glasses for me, my wife, and my daughter I had the money to pay for it but my credit score had dropped a few points due to not enough accounts open I had expected to open the account, pay for it and then leave it open and never use it again
Synchrony Bank is just this side of pedatory lending institution While not breaking the law, per se, they play dangerous near the edge Calling 6-times a day for multiple days is probably harassment All of this because they got my address wrong and never sent me a statement Ever They admitted they had the wrong address and did waive fees once they did finally reach out to me
They call 6-times a day, using a robodialer When I picked up, I'd get dead air or a fast busy signal This went on for three days until I got a CSR on the phone
Their automated voice system is fine if you want to do routine things but really, really hard to get a CSR if you aren't trying to resolve a routine matter It doesn't matter anyway, the CSRs are offshore and not easily understandable They have no power to do anything and rarely deviate from script
In the end, I never got a statement or cards they were going to send, I had an extremely difficult time doing business with them, and got blamed, insulted, or treated rudely throughout my experience Getting "Josh" the CSR manager was even worse that the poorly trained CSRs in the phone bank "Josh" was one of those typical guys that finds a way to blame you for their incompetence, all the while telling you he's just telling you the facts, even though he's clearly just making s bad CS situation worse I paid because I could and didn't want to deal with the dregs of the industry any more
I made two payments to these folks $so I wouldn't be late (and face credit report ramifications) and $ for the remaining balance The opportunity cost of continuing to have to deal with them was higher than the return I was getting on the $cash
This organization is to be avoided at all cost I barely made it out but only because I had the money, education, and experience dealing with these sorts of institutions The issue is it's hard to do so because they underwrite many retail credit cards like Lowe's (where I get mo same as cash) Never get a retail card unless you know who's behind it You might get stuck with Synchrony Bank
To the empoyees/agents of Syncrony Bank who will eventaully reply to this review, don't bother There is nothing you can do to fix this situation as I have terminated the relationship You didn't live up to my expectations You already had your chance to fix it and you chose to play hardball instead You should have realized an 800+ FICO score is an indication of someone who pays their bills and given me the benefit of the doubt I've earned it and you didn't And it reflects badly on the organization