Survival Life

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We sincerely apologize for the confusion regarding this customer's membership. After reviewing the customer’s account, we can see that the customer opted in to receiving our Hoffman Richter Folding Tactical Knife that is free with the first months paid membership. We have cancelled the...

membership and have refunded the two additional charges that were charged on the account.  Please allow 3-5 business days for the customer to see the refunds reflected back in their account. Thank you and have a great day!    We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion...

regarding this customer's order.
 

After reviewing the customer's account, we can see that the customer was unable to receive the items that were purchased. We have submitted reshipments for all three items using the address that was on the customers file.  The customer will receive the replacement items in 7-10 business days not including weekends or Holidays. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!

We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Survival Life at SurvivalLife.com Re billed my credit card without authorization !! Website after getting your CC info pops up a get this item bonus. Even if you click no it then says your getting the item. called and wrote the company multiple times even getting emails saying they would not charge me and they did so I am now working with my company fraud department to cancel the charges. I even had them cancel the whole order and they confirmed it was cancelled, yet they bill you.
Never buy anything from these people they are complete scammers and once they get your CC number you will be billed over and over again, they should have charges filed on them which is the next step to contact AG in Texas

UPDATE May 5th, 2016.  I have found over $250 charges to my account I have not authorized.
 
 
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

I somehow sign up for a membership and can't seem to get ahold of anyone to cancel my
Members ship wrote emails stay on hold forever!!!

We sincerely apologize for the confusion regarding this customer's order. We apologize that the customer did not receive their order within the estimated time frame.  We apologize for the delay in the shipping as there was a high demand for this product. We apologize for the...

inconvenience that this has caused the customer.  Please allow 3-5 business days for the refund to reflect back into the customer account. We have also reshipped this item out to the customer with the address provided.  Please allow the 7-10 business days for the product to reach them. Thank you and have a great day!  We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided the items are received. I will inform all when and if this happens.
Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because: I also asked for the mailing address to mail my application with no response?
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am writing this note to say that this complaint has now been resolved to my satisfaction.   Thank you so much for your assistance and quick action. Thank You. Sincerely, [redacted]

We sincerely apologize for the confusion regarding...

this customer's order.
 

After reviewing the customer's account, we can see that there was a monthly membership on the account, that membership was canceled on 4/18/16 by our customer service department. They also refunded the customers membership fees of $219.45 at that time as well. Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer. Thank you and have a great day!

We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Complaint: [redacted]
I am rejecting this response because: I cancelled the order the 1st time on Oct 19th at 5:42PM and was told the credit would be applied in 24 to 48 hours that was 5 days ago. When I called today the customer service rep did not even know of the cancellation of my order. This resolution is giving them another 5 days. 
Regards,
[redacted]

I do apologize for the miscommunication regarding this customer's orders. After reviewing the customer’s account, it looks as though the order was refunded and cancelled on 08/11/2015.  This order was placed through one of our third party vendors known as Click Bank.  Refunds...

can take 5-7 business days. The refund will post under the name Click Bank. We do apologize for any inconvenience that this has caused the customer.  We have also added the link to Click Bank below where the customer can contact to verify that the refund has been processed completely. Thank you and have a great day! [redacted]  We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Hello,We are so sorry that the customer didn't receive the products they ordered. Our estimated time of arrival for products is 15 to 21 business days. The products were purchased on December 20th, 2014, and then refunded on January 6th, 2014 when the customer requested the...

refund. The estimated time of shipping should have been clearly communicated to the customer and each inquiry they had should have been responded to in a timely manner. We apologize that they did not receive prompt service when contacting customer support and their questions went unanswered for so long. As stated previously the customer has been refunded, and now the products are being reshipped free of charge due to our error. We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding this customer's order.
 

After reviewing the customer's account, we can see that all three refunds did in fact process. Attached is our merchant system report reflecting all three refunds. These refunds were processed on 3/15/16 so the customer should have received them 3-5 business days after the 15th. The customer will need to contact his bank with the attached screen shot to find out further information about this issue.  Thank you and have a great day!

We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.Tell us why here...

We sincerely apologize for the confusion regarding this customer's order.
After responding to the initial complaint we did double check to make sure the charge in question was refunded per their request. The refund has been sent to the bank and we no longer have the funds in our system. I have attached proof of refund to this response. We give the 3-5 business day refund period based upon the length of time it usually takes a bank to release the funds to the customer. Some customers receive the refund the next day while for others it does take more time. The length of time to receive a refund is solely dependent upon the bank. I would like to apologize again for the frustration caused from our end but the refund was processed yesterday.
Obviously we want to do everything we can, within reason, to keep them as a satisfied customer and we would love if they came back to us in the future. Thank you and have a great day!

Dear customer,This transaction was conducted with Survival Life. Please contact them at:[redacted], or[redacted]They will take care of you.Thank you,[redacted]
[redacted]
[redacted]

Thank you for your valuable feedback, your message/idea has been submitted to the proper department where we will take into consideration your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]