Survival Life

Complaint: [redacted]
I am rejecting this response because :Survival Life made this same promise to refund on February 27th. They must refund the money and stop fabricating false reasons.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

Survival life billed me for an initial subscription to their site ($9.95) that I did not authorize AND planned on billing me $19.97 a month to continue said subscription. I paid through PayPal and the only charge that was listed on the invoice was the $4.95 shipping I agreed to. Later in the day, when I was balancing my checking account online I found the unauthorized charges. I have requested an investigation by PayPal.

We sincerely apologize for the confusion regarding...

this customer's order.
 

After reviewing the customer's account, we can see that there was a monthly membership on the account, that membership was canceled on 3/21/16. We have refunded the customers membership fees of $19.95 on 3/21/16 as well. Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer. Thank you and have a great day!

We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Complaint: [redacted]
I am rejecting this response because: I have not received any refunds yet. I did speak to Survival Life and they assured me that it was on the way. I am still Waiting.
Regards,
[redacted]

We sincerely apologize for the confusion regarding...

this customer's order.
 

After reviewing the customer's account, we can see that the item was not delivered as expected. Since the customer did not receive their order we refunded the customer on 1/15/16 They should receive their order in 7-15 business days. The refunded amount was $$114.70. Refunds can take 3-5 business days to process fully back to the customer’s account.
 
We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day

We sincerely apologize for the...

confusion regarding this customer's order.

After reviewing the customer's account, we can see that the item was never received. For this error we have refunded the customer’s full purchase price of $179.95.  Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer. Thank you and have a great day!
 

We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

It is now December 9, 2014. I have yet to receive products I ordered from Survivallfe.com located in Austin, Texas. All of my calls to them go to voice mail. They never answer their phone.
Email responses come from various people who give contradictory information. At one point the say that the items were shipped. Then the say they made a mistake and promise to deliver but never have.

DO NOT TRUST Survival Life to keep their promises. They are either crooks or the most disorganized organization I have the misfortune to deal with.......or both.

We sincerely apologize for the confusion regarding this customer's membership. After reviewing the customer’s account, we can see that the customer opted in to receiving our Hoffman Richter Folding Tactical Knife that is free with the first months paid membership. The customer is then...

charged for the monthly membership.  We do have a no hassle cancellation policy. We have cancelled the membership and have refunded the $19.95 charges on the account from November.  Please allow 3-5 business days for the customer to see the refunds reflected back in their account. Thank you and have a great day!    We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My bank has confirmed that Survival Life refunded the $179.95 to my account as of this morning, March 12th, 2016. I emailed Survival Life this acknowledgement of refund. Thank you for your assistance in this matter.

This person has been refunded through an affiliate, Clickbank and we've verified the refund. Thank you

We...

sincerely apologize for the confusion regarding this customer's order.

After reviewing the customer's account, we can see that there was a monthly membership on the account, that membership was canceled on 3/18/16. We have refunded the customers membership fees of $279.30 on 3/18/16 as well.  Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!

We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Could not get ahold of the customer but left a message informing them that we reshipped 4 of our Credit Card Knives to the address that he gave you and refunded him for the original order.

We sincerely apologize for the confusion regarding...

this customer's order.

After reviewing the customer's account, we can see that the items have not left our warehouse at this time. Unfortunately, these items are currently out of stock, and for this error we have refunded the customer’s full purchase price of $279.85 including the customers membership fee refund. The membership on the customers account was also canceled.  Refunds can take 3-5 business days to process fully back to the customer’s account.We apologize for any inconvenience that this may have caused the customer. Thank you and have a great day!

We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

I do apologize for the miscommunication regarding this customer membership. After reviewing the customer’s account, it looks as though the membership was refunded and cancelled for the two most recent charges.  This order was placed through one of our third party vendor known as...

Click Bank.  Refunds can take 5-7 business days. The refund will post under the name Click Bank. We do apologize for any inconvenience that this has caused the customer.  We have also added the link to Click Bank below where the customer can contact to receive the rest of the refunds as we are only able to refund 60 days back on our side, however ClickBank can refund the remainder of the charges. Thank you and have a great day! https://www.clkbank.com/clkbank.htm  We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

We sincerely apologize for the confusion regarding...

this customer's order.

After reviewing the customer's account, we can see that the item was never received. Since the customer did not receive that particular part of their order or the initial refund we have refunded the entire purchase. The total amount refunded to the customer was $24.95 and the refund was processed today. Refunds can take 3-5 business days to process fully back to the customer’s account. We apologize for any inconvenience that this may have caused the customer. Thank you and have a great day!

We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met.

Was billed for something I never ordered.
I had orded from them 3 months ago and charged for that item.
then noticed a with drawl for my account. I am pissed

Complaint: [redacted]
I am rejecting this response because:
Gentlemen,      Thank you very much for your prompt attention to my complaint about SurvivalLife fraudulently billing me for an unauthorized membership fee.  In my initial complaint, I had miscalculated the total amount that was billed to my credit card.  In reviewing my credit card bill, I found that SurvivalLife had billed me the $19.95 monthly charge a total of 20 (twenty) times totaling $399.00.  I had previously requested only $279.30.  I am now asking for an additional $119.70, bringing the total to $399.00.       Thank you for re-opening this complaint. Respectfully, [redacted]
[redacted]    
[redacted]

They are a rip off!!