SunTrust Mortgage

November 15, 2016 Revdex.com Serving Central Virginia, Inc. Attn: ***
*** Moorefield Park Dr., Ste300 Richmond, VA 23236 Re: Client Name: *** *** *** Case *** Revdex.com Case Number: *** Dear Ms***: We received your correspondence regarding the above referenced caseBecause you did not include a signed authorization form from the client, we are unable to provide you a copy of our response to the client dated November 15, Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office. Thank you for contacting SunTrust. Sincerely, Kenya W*** Mortgage Escalations Resolution Team

Re: *** ***
Case number: ***
Dear ** ***:
We received your correspondence regarding the above
referenced caseBecause you did not include a signed authorization form from
the client, we are unable to provide you a copy of
our response to the client
dated June 5, Upon receipt of the signed authorization form, we will
gladly share a copy of our response with your office
Thank you for contacting SunTrust
Sincerely,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWe have accepted the “good will gesture” provided to
us by SunTrust. Unfortunately, this does
not come close to compensating us for the cost for the delay in this refinance
process. As stated in the original
complaint, we were to have gone to settlement and closed on this loan by June
1, 2015. We did not go to settlement
until October 5, 2015. The delay in this
process cost us over $7,that would not have been incurred had we gone to
settlement in a reasonable time. During
this process, SunTrust also reduced the amount of our Home Equity Line of
credit. We would like our Home Equity
Line of Credit restored to what it was before this process and would like to be
compensated for the cost of the delay
Regards,
*** ***

November 7, 2016 *** ** ***
*** *** *** ***
*** ** *** Re: Loan Number: Property Address: *** *** *** *** *** ** *** Case Number: *** Revdex.com Case Number: *** Dear Ms***: We have received and reviewed
the correspondence that was forwarded to our office from the Revdex.com (Revdex.com) regarding the above referenced loanWe appreciate the opportunity to look into the issue raised and to provide a response to you. Our records indicate that your loan closed on July 28, with an Interest-Only Note for the first ten yearsThe adjustment to include principal and interest was effective with the September 1, monthly mortgage paymentIf you are experiencing financial difficulty in making the mortgage payment, you may submit a financial package for evaluation of loss mitigation workout optionsOn October 25, 2016, our Mortgage Escalations Specialist sent you a Borrower Solicitation Package by email for you to review, complete and return to SunTrust Mortgage for review of loss mitigation eligibilityUpon receipt of your financial package, we will review the documents and contact you. Ms***, if you have any questions regarding the loss mitigation process, you may contact our Home Preservation Department at As an alternative, you may contact our Consumer Direct Department at if you wish to explore your refinance options. If you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at 855.223.4640, Monday through Friday from a.mto p.mET. Sincerely, Kewanna C***

November 29, 2016 Revdex.com Serving Central Virginia, Inc. Attn: *** *** Moorefield Park Dr., Ste 300 Richmond, VA 23236 Re: Name: *** *** Case Number: *** Revdex.com Case #: *** Dear Ms***: We received your correspondence regarding the
above referenced caseBecause you did not include a signed authorization form from Ms***, we are unable to provide you with a copy of our response to Ms*** dated November 29, Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office. Thank you for contacting SunTrust Mortgage, Inc. Sincerely, Kenya W*** Mortgage Escalations Resolution Team

Dear Mr***: We have received and reviewed the correspondence that was forwarded to our office from the Revdex.com (Revdex.com) regarding the above referenced loanWe appreciate the opportunity to look into the issue raised and to provide a response to you. We have
reviewed your concerns and our records indicate that your loan closed as a FHA loan on December 9, According to your closing documents, mortgage insurance premiums are to remain on your loan for the first years of the mortgage termEnclosed are signed copies of the Important Notice to Homebuyers and Informed Consumer Choice Disclosure Notice for your records. Please understand that SunTrust Mortgage, Inccannot make an exception to FHA guidelines. We apologize for the misinformation provided to you with regards to the *** deletion requirementsYour comments have been provided to the appropriate manager. If you have any questions regarding the servicing of your account, you may contact our Client Services Department at 800.634.7928, Monday through Friday from 8:a.mto 8:p.mor Saturday from 9:a.mto 3:p.m., ETIf you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at 855.223.4640, Monday through Friday from a.mto p.m., ET. Sincerely, Kenya W***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was contacted after everything got worse and he was not friendly and suntrust will never be a bank I choose againAweful custome service
Regards,
*** ***

Dear Ms***:We received your correspondence regarding the above referenced caseBecause you did not include a signed authorization form from the client, we are unable to provide you a copy of our response to the client dated May 1, Upon receipt of the signed authorization form, we will
gladly share a copy of our response with your office.Thank you for contacting SunTrust.Sincerely,Kenya W***

Dear ** and *** ***:This letter is regarding the correspondence that was
forwarded to or office from the Revdex.com (Revdex.com) regarding the
above referenced loanWe appreciate the opportunity to look into the issue raised
and to provide a response to you.Our records reflect that in
August 2015, you submitted a
request to remove the Private Mortgage Insurance (PMI)Our review of your file
reflected that you were not eligible for the PMI deletionOn August 24, 2015,
we provided you a list of the PMI Waiver Requirements based on your loan-value
(LVT) of 81.5% at that timeIn addition, you were informed that you could
reduce your principal balance by submitting a check in the amount of $3,
to equal a LTV ratio of 80%However, if improvements have been made on the
home that has significantly increased the values of we could order a Broker
Price Option (BPO) to determine the new valueThe cost of BPO was $However,
since your account closed on June 30, and your loan was less than five
years old, the LTV must be below 75% ratio*** is a copy of your PMI letters
send to you on August 24, 2015.On September 25, 2015, we received a personal check (***) dated
September 19, in the amount of $and the BPO was orderedOn September
29, 2105, we received the BPO that showed the property value was $254,
and the LVT changed to 75.3% which was higher than the 75% ratio threshold for
PMI cancellationThus, your PMI deletion request was denied.On October 5, 2015, we sent you a letter and advised that we
denied your request to delete PMIYou were informed that the combination of
the current principal balance of $and the current property value of
$254,resulted in a LTV ratio of 75.3% which did not meet the requirement
of 75% or lessAt that time, you were provided the option of making a
principal payment of $734.15, which has not been received.We suggest that after you make your December payment,
that you resubmit another written request to delete the PMIAt that time, your
principal balance may be reduced enough to delete the PMIPlease be advised
you must also have a good payment history with no payments or more days past
due within two years and no payments or more days past due within one year
when you resubmit your written request to delete PMI.If you have any questions regarding the servicing of your
account, you may contact our Client Services Department at ***, Monday
through Friday 8am to 8pm or Saturday from 9am to 3pmIf you have questions
regarding this letter you may contact our Mortgage Escalations Resolution Team
at *** Monday through Friday from 8am to 6pm.Sincerely,*** ***

We received your correspondence regarding the above referenced caseBecause you did not include a signed authorization form from the client, we are unable to provide you a copy of our response to the client dated March 9, Upon receipt of the signed authorization form, we will gladly share a
copy of our response with your office.Thank you for contacting SunTrust

Dear ** ***:This letter is regarding the correspondence that was
forwarded to our office from the Revdex.com (Revdex.com) regarding the
above referenced loanWe appreciate the opportunity to look into the issue
raised and to provide a response to you.We strive to provide our
clients with efficient and accurate
servicePlease accept our sincere apologies for the delay that occurred in the
closing of your loanWe are pleased that your loan successfully closed on
October 5, ** ***, welcome to SunTrust.As a good will gesture, on October 5, we refunded your
*** card ending in &&&& the appraisal fee in the amount of
$We also *** SunTrust Mortgage, Inc(SunTrust) check *** in the
amount of $675, which represents the processing fee of $and an additional fee
of $50.In the future if you have questions about the servicing of
your loan, please contact our Client Services Department at ***, Monday
through Friday from 8am to 8pm or Saturday from 9am to 3pmIf you have any
questions regarding this letter, you may contact our Mortgage Escalations
Resolution Team ar ***, Monday through Friday from 8am to 6pm

Re *** *** *** Revdex.com Case ***We have responded to ** *** by letter on July 15, If
you have any questions about our response, please contact ** ***.Sincerely,*** ***

We have received and reviewed the correspondence that was
forwarded to our office from the Revdex.com (Revdex.com) regarding the
above referenced loansWe appreciate the opportunity to look into the issues
raised and to provide a response to you.We have received your concerns and the
negative information
on your receipt reportWe are required to report credit information accurately
to the credit reporting bureaus to which we report ( *** *** ***)Our
records reveal that our reporting to the credit bureaus has been accurateA
foreclosure sale was conducted on the first mortgage loan number *** on January
4, The second mortgage loan number is *** was c charged off on
February 17, 2011.** *** if you have any questions regarding this letter you
may contact our Mortgage Escalations Resolution Team at *** *** *** Monday
through Friday from am to pm ET.Sincerely*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I am currently in forbearance on my mortgage loan due to a medical issue but SunTrust continues to send me threatening letters telling me I'm being fined, they've put me in foreclosure, they are levying attorneys fees, etcThis is extremely upsetting because I don't know if it's true or notI'm in forbearance and this should stop these letters--at least that's what I was told the last time I rec'd a threat from them, but these letters continue to come---two this weekThis is harassment and bullying and I want it to stopI shouldn't have to endure this while I'm in forbearanceThese letters come from Dylan W***.I want these letters to stop and Dylan W*** to be reprimanded for this

Dear ** ***:
We received your correspondence regarding the above referenced caseBecause you did not include a signed authorization form from the client, we are unable to provide you a copy of our response to the client dated August 14, Upon receipt of the signed
authorization form, we will gladly share a copy of our response with your office
Thank you for contacting SunTrust
Sincerely,
*** ***

Dear Ms***: We received your correspondence regarding the above referenced caseHowever, you did not include a signed authorization form from Mrs***Therefore, we are unable to provide you with a copy of our response to Mrs*** dated May 12, Upon receipt of
the signed authorization form, we will gladly share a copy of our response with your office

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** *** *** from Suntrust has contacted me and state that a check would be mailed today 10/05/15 for the $overdraft fees I incurredSince this was the exact resolution I desired I am willing to drop the case. If there is anything else you need from me please call ***Thank you,*** ** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Several months ago I filed a complaint with Suntrust in regards to harassing phone calls I receive from their mortgage department on a consistent basisMy mortgage is current but yet I receive letters and phone calls with their attempt collect a debt with the threaten of foreclosureI have spoken to different people who claim they have resolved this issue and yet I am getting contactedTHIS HAS TO STOP!I work from home a lot and for my phone to consistently ring for NO REASON at allI am starting to feel as if my first complaint is causing them to retaliate against meFor me to get calls with a recording saying they need documentation to stop foreclosure on my home and for representatives to ask me if I want keep my home is beyond wrongI have done research on complaints against Suntrust and it appears this is something that they doI am contacting you all again as well as the Federal Trade Commission to get this matter resolvedFor me to be consistently harassed over a non issue is beyond aggravating and uncalled forI never asked for assistance from them, yet they say I didThe word frustrated is an understatement to how I am feeling. For Suntrust to stop with the uncalled for threats and for them to stop calling me periodGet my account records straight and remove me from the so called automated system that is calling me

Dear Ms***: We received your correspondence regarding the above referenced caseHowever, you did not include a signed authorization form from Mrand Mrs***Therefore, we are unable to provide you with a copy of our response to Mrand Mrs*** dated March 29,
Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office. Ms***, if you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at 855.223.4640, Monday through Friday from a.mto p.m., ET. Sincerely, Wanda H*** Officer Mortgage Escalations Resolution T earn