SunTrust Mortgage

Dear Ms*** We received your correspondence regarding the above referenced caseHowever, you did not include a signed authorization form from Mr***Therefore, we are unable to provide you with a copy of our response to Mr*** dated March 1, Upon
receipt of the signed authorization form, we will gladly share a copy of our response with your office.Ms***, if you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at 855.223.4640, Monaay through Friday from a.mto p.m., ET. Sincerely,Wanda H***OfficerMortgage Escalations Resolution Team \ '

Dear Ms***:We received your correspondence regarding the above referenced caseBecause you did not include a signed authorization form from Mr*** we are unable to provide you with a copy of our response to Mr*** dated January 26, Upon receipt of the signed authorization
form, we will gladly share a copy of our response with your office.Thank you for contacting SunTrust Mortgage, Inc.Sincerely,Wanda H***

Dear Mrand Mrs***:We have received and reviewed the correspondence that was forwarded to our office from the Revdex.com (Revdex.com) regarding the above referenced loanWe appreciate the opportunity to look into the issue raised and to provide a response to you.Our records indicate that
on December 16, 2016, an escrow analysis (enclosed) was performed.An escrow shortage was determined in the amount of $*** because of an increase in the taxes and insurance paymentsThe shortage has been spread over a month interest free repayment period and your new payment was adjusted to *** effective with the February payment.On February 10, 2017, we received a payment in the amount of $3,and placed those funds into a suspense account as the amount received was less than the contractual amount dueOn February 13, 2017, we applied the funds from suspense toward the February payment with an effective date of February 10, Please be advised that in order to process the payment, the escrow portion of the payment was decreased by $65.43, as a one-time courtesyEnclosed is a letter dated February 14, 2017, advising if you currently pay through a bill payer service, you will need to ensure the correct amount is specified for your monthly paymentOn March 10, 2017, we received another payment in the amount of $***Since the contractual payment due of $*** was not received, the funds were placed into suspenseOn March 22, 2017, the enclosed letter was mailed advising the March payment was delinquent.On April 11, 2017, we received a payment in the amount of $***We combined those funds with $*** from suspense and applied the March and April payments with $0.** as additional principal with an effective date of April 10, On April 12, 2017, the remaining funds of $*** were applied toward the principal with an effective date of April 10, 2017.Please be advised that we are required to report credit information accurately to the credit reporting bureaus to which we report (***, *** and ***) and is based solely upon the dates full payments are receivedOur review indicates that our reporting to the credit bureaus has been accurate; therefore, an update is not warranted.If you have any questions regarding this letter, you may contact our Mortgage EscalationsResolution Team at ***, Monday through Friday from a.mto p.mET.Sincerely,Kenya W***

November 16, 2016 Revdex.com Serving Central Virginia, Inc. Attn: *** *** Moorefield Park Dr., Ste 300 Richmond, VA 23236 *** *** *** ** ***
*** *** ***
*** *** ** *** Dear Ms***: We received your correspondence
regarding the above referenced caseBecause you did not include a signed authorization form from Mr***, we are unable to provide you with a copy of our response to Mr*** dated November 16, Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office. Thank you for contacting SunTrust Mortgage, Inc. Sincerely, Wanda H*** Officer Mortgage Escalations Resolution Team

We received your correspondence regarding the above referenced caseBecause you did not include a signed authorization form from Ms*** we are unable to provide you with a copy of our response dated April 27, Upon receipt of the signed authorization form, we will gladly
share a copy of our response with your office. Thank you for contacting SunTrust Mortgage, Inc. Sincerely, Wanda H***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with just an apology because an apology did not feed me or put gas in my car for the additional day I was without money I was told that there would be a five day hold on my funds and that I would have access to these funds on August 26, I was not given access to my money until August 27, I want to receive $an hour for the additional hours I was inconvenienced, hungry, and without money The total amount I am requesting is $ ($x hours) I will consider this matter over and done with if I receive a financial payment for my time of anguish Also, please let SunTrust Bank know that I am prepared to seek legal council regarding this matter
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** Suntrust Mortgage sent closing instructions to Louisiana Title Services, requested that I purchase Home Owner insurance, and pay for an appraisal of the Home I was buying I followed instructions concerning an approved Loan, not pre-qualifications, as evidence; my Title company would not have been in receipt of closing instructions for a Loan that was not approved Additionally, there is nothing concerning my past credit, ie, credit score, income or debt to income ration that would have prevented me from buying the Home The underwriter concern was proof that the Home would be my primary resident, which not one is able to give other than the Statement that, I planned to live in the Home The underwriter also, wanted proof that my Tax was on file.Nevertheless, prior to application, I told *** ***, who took the application that, I had paid for an appraisal days before talking to her Ms *** said Suntrust needed to ordered their own appraisal but, would have be pay for it unless the loan could be done My past credit was checked, and all documentation requested was sent to Suntrust, and I paid for the appraisal I do not have a copy of the appraisal, only the receipt for money taken from my account sent to Suntrust The Home has been told to another party due to missing my closing deadline set by Suntrust I did not ask for the over $30,in equity loss on the Home that only had a $35,balance I only asked for the appraisal fee Back Nor did I ask for the money spent on Home Owners insurance.Denial of a Loan for a past credit problem which has not been indicated on any letter of denial, damages my credit, to include the numerous credit inquiries Settlement requested was reasonable As my complaint is not resolved, I assumed Suntrust Mortgage requires protracted litigation on the larger loss

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The SunTrust (or any mortgage company) should already be aware of the federal regulations concerning the loan application and limitations thereofRather than notifying the customer of these limitations, SunTrust has attempted to issue a loan and charge the customer regardless of the fact that the loan could not have been issued in the first placeNeglect of the facts (federal regulations) that the bankers should know does not release them from their liability to customers
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** *** ***

Re: Revdex.com complaint ***
SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.
"">Please close this case on your records

Re: *** ***
Case number: ***
Dear ** ***:
We received your correspondence regarding the above
referenced caseBecause you did not include a signed authorization form from
the client, we are unable to provide you a copy of
our response to the client
dated May 23, Upon receipt of the signed authorization form, we will
gladly share a copy of our response with your office
Thank you for contacting SunTrust
Sincerely,
*** ***

Dear Ms***: We received your correspondence regarding the above referenced caseBecause you did not include a signed authorization form from Ms*** we are unable to provide you with a copy of our response dated February 9, Upon receipt of the signed authorization
form, we will gladly share a copy of our response with your office. Thank you for contacting SunTrust Mortgage, Inc. Sincerely, Wanda H***

Dear ** ***:This letter is regarding the correspondence that was
forwarded to our office from the Revdex.com (Revdex.com) regarding the
above referenced loanWe appreciate the opportunity to look into the issue
raised and to provide a response to you.We strive to provide our
clients with efficient and accurate
servicePlease accept our sincere apologies for the delay that occurred in the
closing of your loanWe are pleased that your loan successfully closed on
October 5, ** ***, welcome to SunTrust.As a good will gesture, on October 5, we refunded your
*** card ending in &&&& the appraisal fee in the amount of
$We also *** SunTrust Mortgage, Inc(SunTrust) check *** in the
amount of $675, which represents the processing fee of $and an additional fee
of $50.In the future if you have questions about the servicing of
your loan, please contact our Client Services Department at ***, Monday
through Friday from 8am to 8pm or Saturday from 9am to 3pmIf you have any
questions regarding this letter, you may contact our Mortgage Escalations
Resolution Team ar ***, Monday through Friday from 8am to 6pm

October 5, 2016 Revdex.com Serving Central Virginia, Inc. Attn: *** *** Moorefield Park Dr., Ste 300 Richmond, VA 23236 Re: Borrower’s Name: *** *** Case Number: *** Revdex.com Case #: *** Dear Ms***: We received your correspondence
regarding the above referenced caseHowever, you did not include a signed authorization form from Mr***Therefore, we are unable to provide you with a copy of our response to Mr*** dated October 5, Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office. Ms***, if you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at 855.223.4640, Monday through Friday from a.mto p.m., ET. Sincerely, Wanda H*** Officer Mortgage Escalations Resolution Team

Dear *** ***:
This letter is regarding your correspondence what was forwarded to our office from the Revdex.com regarding the above referenced loanWe appreciate the opportunity to respond
Our records reflect that we responded to your concerns on April 28, We have enclosed a copy of our earlier response and the attachmentsOur position remains the same
*** ***, if you should have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at ***, Monday through Friday from a.mto p.m., ETIf you have any questions regarding the servicing of your mortgage loan, please contact our Client Services Department at *** Monday through Friday from a.mto p.mor Saturday from a.mto p.m., ET
Sincerely,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI received a call from SunTrust on 9/telling me to disregard the letter dated 9/and that we would be receiving new letters regarding a recast for November as well as information on what needed to be completed in order to eliminate the mortgage insurance. As of today, I have not received those letters. This proposal is acceptable but would like to receive the communications as soon as possible so that we can move ahead with the compromise that was offered
Regards,
*** ***

Dear ** ***:This letter is regarding the correspondence that was
forwarded to our office from the Revdex.com (Revdex.com) regarding the
above referenced loanWe appreciate the opportunity to look into the issue
raised and to provide a response to you.We strive to
provide our clients with efficient and accurate
servicePlease accept our sincere apologies for the delay that occurred in the
closing of your loanWe are pleased that your loan successfully closed on
October 5, ** ***, welcome to SunTrust.As a good will gesture, on October 5, we refunded your
*** card ending in &&&& the appraisal fee in the amount of
$We also *** SunTrust Mortgage, Inc(SunTrust) check *** in the
amount of $675, which represents the processing fee of $and an additional fee
of $50.In the future if you have questions about the servicing of
your loan, please contact our Client Services Department at ***, Monday
through Friday from 8am to 8pm or Saturday from 9am to 3pmIf you have any
questions regarding this letter, you may contact our Mortgage Escalations
Resolution Team ar ***, Monday through Friday from 8am to 6pm

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have NOT gotten a response from suntrustI sent emails to their asksuntrust email address, but all were IGNOREDThey shouldn't need a signed authorization form to send the CORRECT mortgage billI shouldn't have to file a Revdex.com complaint EVERY YEAR to get a CORRECT mortgage billThese people are completely unprofessional and incompetent!!
*** ***

October 23, 2017 Re: Client Name: *** ** and *** ** *** Case Number: *** Revdex.com Case Number: *** We received your correspondence regarding the above referenced caseBecause you did not include a signed authorization form from the client, we are
unable to provide you a copy of our response dated October 23, Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office. Thank you for contacting SunTrust. Sincerely, Kenya W*** Officer Mortgage Escalations Resolution Team

We did receive the remainder of the esgrow money about two days agoThey did finally send us the waiver to close the esgrow accountThey never did send us the $but *** ***urance didI read the letter that *** from Suntrust , it was less than truthfulThey failed to mention how many times I called or how many times they said they would send the waiver and the refundHowever, the important part is that everything has been resolved and I am very grateful for your helpI do not think anything would ever have been resolved if you all had not stepped in. Thank you. On a side note, we will be paying off our mortgage with Suntrust and closing our accounts and will not be doing business with them again. Again, thank you. *** ***