Complaint: [redacted]
I am rejecting this response because:
I was told that delivers were late day NOT overnight. I did not get my grass as schedule for the same reasons originally stated. I placed my order Saturday, deliver was to be Tuesday ORIGINALLY. [redacted] had a problem running my credit card which she then told me that deliver would be Wednesday because she would rerun the credit card on Tuesday. So I rescheduled my installers for Thursday with grass delivery late day Wednesday and my credit card to be run Tuesday. I have a receipt in an email from you company that shows my credit card was ran Tuesday and delivery date shows 3/12/14. I got the grass 3/11/14 at 9:30 at night. [redacted] did not tell me it would be overnight delivery or 9 pm and she did tell me as did your receipt that it would be delivered 3/12/14 NOT 3/11/14 SO I did not have my installer ready to go on 3.12.14 and I had to take a day off work to deal with an early delivery. I will settle for nothing less than a refund, for my day off anbd inconvenience and essentially you calling me the customer a liar I know what [redacted] told me about delivery. Not good customer service at all.
Regards,
[redacted]
This customer ordered Economical shipping, which the date is chosen by grass4sale.com the customer has the right to cancel up to 48 hours prior to harvest, the customer attempted to cancel 5 hour prior to delivery. Based on the discount already given in the form of waiving the filing fees for the...
lien that placed, we have already discounted 20% of this order. Thank you
Negative, Negative, Negative! Buyer Beware.
It's Saturday, July the 4th and my grass was not delivered yesterday as guaranteed.
On Wednesday I contacted the company and spoke with Barbara regarding where to put the pallets. I was on hold for several minutes before she picked up the phone. She was in the process of sending me a form to note where I wanted the pallets delivered. I was not aware that the pallets were to be dropped off in the street.
Before she could complete my request she told me to bare with her as she was finishing up on an order, which was important. I said ok while she was on the line. Then she put me on hold.... I was on hold for 30 minutes before I realized what she was doing. She put me on hold while she took sales calls. I picked up my land line and called their sales line. I was on hold... 5th inline. She still hadn't picked up my original line. By the time she picked up my land line I had been on hold with my cell phone for 45 minutes.
I was livid. I confronted her, to which she told me that she had picked up the line to call me back. These people are liars. I felt terrible about confronting her, as she seemed to be a nice lady. With this sort of customer service I told her to cancel my order. She said she couldn't do that since my order had already shipped. That is not what their website says! They cut the grass and ship out. This was on Wednesday, July 1st. My grass was to be delivered on the 3rd.
I demanded that my order be cancelled. She said she would speak with her supervisor. I didn't hear back from her. I sent them emails demanding that my order be cancelled. On Friday, July 3rd I received an email with the form I was to sign telling them to drop the pallets in the driveway. I called her back asking why I wasn't notified. At this point I'm thinking that my grass is in route. It's the holiday and I have no means of printing off this form I am to sign. I have her on the phone while I reply to her email, using my email as my signature. I'm in a bad position since I'm of the belief that my order is in route. I wait on the line while she checks her email to confirm that she received my email. She did. I asked her when she was going to contact the driver. She said as soon as she got off the phone with me. I hung up the phone and went to move my car onto the street so that the delivery person could put the pallets in my driveway.
I waited all day. They never showed. It's the holiday weekend now. I called and emailed them demanding that they not deliver this order. I went online to check out the reviews on this company and am shocked that they are in business. Absolutely shocked. I contacted my credit card company and they have started a complaint, dispute on my behalf. I will not accept any deliveries from them.
From reading what others have said, once they get your money it's almost impossible to get it back. This was a large purchase for me. I have a hard time believing that this company stands behind their guarantee. Their customer service was dirty at best. Very bad business practices.
I will update the status for the public. It's sights like this that are helpful to the public.
I'll buy my grass from someone else. Joanne
“Purchased 3 pallets of grass for $514.92. Was guaranteed grass on 5/13/2014.”
Grass is never promised for a certain day. The “Preferred Delivery Date” is only a preference until the harvest is complete and the order scheduled to a truck. When the order is...
confirmed, an email goes out, alerting of the arrival.
“Grass never showed up no phone call as well. Was told grass would be delivered on 5/16, grass was not delivered. Was again told grass would be delivered on 5/17, grass was not delivered and no phone call as promised.”
Please wait for a shipping confirmation to know the exact date of shipment.
“I payed extra money for a faster delivery. All I have received is the run around.”
The only delays that Grass4sale.com has experienced this time of the year have been weather-related. The rain delays production and will not allow the grass to be harvested. This information was shared with Mr. [redacted] in every conversation in every single conversation that Grass4sale.com had with him, both incoming and outgoing.
When the delivery was scheduled, Mr. [redacted] opted to cancel his order, after the grass had been harvested, and negate any refund that would have been due him had he cancelled outside of the 48 hour window before delivery. The terms and conditions of the order were again explained to him as they had been before his credit card information was taken, but he became irate and demanded cancellation and a full refund. Grass4sale.com was very upfront about cancellations before the order was placed and throughout the duration of each call placed. There are no refunds available.
No cancellations are permitted for customers who cancel inside of the 48 hour window before delivery. Grass is custom harvested. It may not be returned or resold. No refund is due as customer was aware of the cancellation policy, as all telephone reps read from a script that includes the Grass4sale.com return policy.
Cancellations are not permitted after harvest. All sod is custom harvested to order, cancellations/postponement not available without sufficient notice. Once harvested and loaded for delivery, an order cannot be cancelled or rescheduled without incurring a 5% fee. To cancel an order you must call our offices or email [email protected] 48 hours prior to your delivery date. Grass4sale.com, Inc. will reschedule deliveries delayed due to weather or payment issues on the next available delivery date. Truck space is allocated on a first come, first served, basis.
HARVEST, LABOR, DELIVERY AND INSTALL WERE ALL PROVIDED JUST AS ORDERED BY [redacted]. GRASS4SALE.COM PROVIDES A CUSTOM-HARVESTED FRESH PRODUCT SPECIAL DELIVERED TO THE CUSTOMER’S CURBSIDE, AND IN THIS CASE INSTALLATION. NO HARVESTS OCCUR WITHOUT ORDERS. THE ORDER WAS COMPLETED 100% BY GRASS4SALE.COM AS ORDERED AND AGREED TO BY CUSTOMER. NO CREDIT IS DUE.
ALL OF THE TERMS OF THIS ORDER WERE REVIEWED BEFORE CREDIT CARD INFORMATION WAS TAKEN.
GRASS4SALE IS HAPPY TO ADDRESS ANY OTHER ISSUES AND HAS, IN GOOD FAITH, DONE EVERYTHING POSSIBLE TO SATISFY THE CUSTOMER. NO CANCELLATIONS ARE ALLOWED AFTER HARVEST.
This company is bogus. LIARS AND THEIVES. they are programmed to lie and steal. they will take your money and put you on the back burner. they tell you you can choose a date of delivery and they call you to tell you they have to reschedule. so many times do you get rescheduled. they have misinformed employees who are not even trained and dont know what is really going on. the ceo is a total [redacted]. you pay for your product and you dont get it till a month or later. THEFT OF SERVICES PPL. THIS COMPANY DOESNT EVEN GROW BERMUDA OR ZOYSIA. THEY ARE THE MIDDLE MAN WITH DRUGGED UP DRIVERS..
This was a non-paying customer. We never charged his card. We told him from the very beginning that with economical delivery, his order would be delivered in anywhere from 2 days to 2-3 weeks. He misunderstood our policy and placed his order online for economical delivery. He...
called back two days later to cancel and we informed him that there would be a 10% fee for canceling as our policy states for economical orders. This is when he decided to place a complaint with the Revdex.com. We never charged his card even for the 10%, so there is nothing to dispute.
Complaint: [redacted]
Thank you for your time today. As I have stated previously, there were multiple missed delivery deadlines. I attempted to cancel the order, after being informed that my order was "being freshly harvested and shipping today". I originally considered paying for an upgraded delivery charge, however, the sale rep stated "your in texas, we're in texas... we're harvesting local, so it will be there way before you need it".
I paid for sod and sod installation. The sod arrived dead and no installation took place. At no point did I inform them to not install; however, I did tell them I would refuse shipment. It was delivered. I had attempted to cancel the delivery, they stated since it was "already being havested and shipping today" that its not possible to cancel. After several missed "deliveries" and taking time off work, I contacted a local company and had sod installed in my front yard. It arrive several days after I attempted to cancel with grass4sale.com and multiple previous missed delivered and stories of "it's being harvested right now and is shipping later today".
I had attached photos of the sod delivered. You'll notice a few photos from of grass4sale.com's sod placed on my front lawn. You will see the sod delivered from grass4sale.com that was "freshly harvested", when compared to what was installed a few days earlier. The photos were taken on the day I came home and found grass4sale.com's delivered placed in front of our home.
.My lawn service company stated they wouldn't be caught dead trying to install anything remotely close to this type of quality, even on a extremely low budget commercial project.
There are several other photos available, let me know if you'd like to view more. I appreciate your attention to the matter and look forward to hearing from you.
Complaint: [redacted]
I am rejecting this response because:
It would seem that they are not taking any of my issue seriously. I say this because they are just typing out a quick answer without looking specifically into my concern. They even typed the sentence incorrectly....
"We warranty will cover what is noted on the web site."
Now I know why they have the worst rating possible with the Revdex.com - an F.
I still request that a full replacement of the sod, as well as, that they cover the cost to reinstall the new DEL MAR sod.
Regards,
[redacted]
WE ORDERED 11 FLATS OF ST. AUGUSTINE GRASS, IT WAS DELIVERED
AND PLACED WHERE WE WANTED IT. WE LIVE IN THE COUNTRY SO
THERE WAS NOT ANY PROBLEM WITH THE TRUCK.
WE ARE VERY HAPPY WITH THE GRASS AND CANNOT WAIT FOR THE WEATHER TO GET WARMER SO THE GRASS CAN GET OUT OF ITS DORMNT STATE.
VALERIE WAS VERY HELPFUL IN FILLING OUR ORDER AND ANSWERED EVERY QUESTION. THANKS FOR YOUR HELP.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Grass4Sale refunded my purchase, so I no...
longer have a material complaint against the company.
Regards,
[redacted]
I ordered from Grass4sale.com on 22 Aug and thought I had selected the 29th of Aug for delivery. I had planned to lay the sod on 30 Aug on my day off. I ended up receiving the sod on the 26th and immediately contacted grass4sale.com. They informed me that I did indeed select the 26th. After explaining what had happened, they were more than happy to accommodate my request and pickup the first pallet and place another order to be delivered on the 29th. Great customer service!
Complaint: [redacted]
I am rejecting this response because:Grass4Sale is obviously not reading any email I have sent. If they believe that is acceptable performance, then obviously they have a low standard of customer service. Unfortunately the only way to resolve this would be disputed credit card charges. Because they do not appear to be truthful through the Revdex.com site.
Regards,
[redacted]
A kind and upbeat sales rep that knew what she was talking about and really listened to my concerns and needs. After 2-3 weeks had passed they even called just to see how things were going and if had received my product. I'll be going back many times.
We typically do not offer next day delivery when a customer orders choosing standard delivery. For this situation, however, we did have a truck heading that way the next day (2/21/15) that had some room on it and we fully expected to be able to deliver that order. We went out of our way...
to offer this next day delivery. I explained that if we could not get her order on that delivery that we just wouldn't charge her card. We were able to get her order on that delivery and yet, we did not charge the card. The issue that delayed the shipment was that the driver that had her order on his truck got a flat tire that day. This was something that was completely unforeseeable and out of our control. We ended up canceling the order for the customer and never charged the customer's card.
FAIR WARNING TO ANYONE CONTEMPLATING BUYING FROM Grass4Sale
My 1 out of 5 was generous & had there been an ability to give negative score out of 5 I would have...let me explain.
This is the most poorly running & customer unfriendly company I have every dealt with EVER!!!! If you are reading & are questioning whether I am a disgruntled unique case, let me explain why you should never deal with them. By the way, if you read other reviews they have very similar experiences also:
- I have been waiting over 1 month for my shipment. Originally , when I place the order on the tracking number it was supposed to be shipped the following. During that month, they have continued to promise me new delivery dates & every time, that date passes & no sod delivered. I receive no call or email to apologize for the delay & let me know when it will be delivered. As a result, I have had to chase them down & call them to find out what is going on.
- Every time I call them they provide countless excuses as to why it is taking longer then expected. Sometimes the excuse is weather & ran delays to harvest. More recently, in the last three times I have called it is a broken down delivery truck or fork truck. I have never seen a truck take almost 14+ days to be fixed. Assuming it were true, if you were running a business, you would be all over the mechanic to get that truck back on the road so that you could get the sod delivered. Nope, not them, they do not seem to care that the sod "In my area" is on back order because the truck is broken.
- No customer should have to continue to chase down the company to find out the status of an overdue delivery, but yet they seem to think it is ok for the customer to have to chase them down to find out why the promised delivery date continues to get postponed.
- On a few occasions when I have called to find out the status of the delivery the customer rep tells me they need to look into it & that they will "call me back when they have the details from Shipping". On three separate occasions they told me or my wife that & then they never call you back.
- I finally have had enough of the lies & empty promises on when they will delivery or why it is taking so long, so I tried to cancel the order. When I spoke to a manager, he got very aggressive with me when I told him it was unacceptable to have to wait over a month, or the fact that they continue to provide empty promises, or that when I call I do not get a call back or the fact that their excuses for the delay are all just convenient lies to not deliver the sod. The manager started yelling at me on the phone, started swearing & call me distruptful names including call me a [redacted] & other foul language.
If I were you, regardless of the "better price" they promise on their website, I would encourage you to run as fast as you can so you do not have to experience what I went through. This is the worst business & customer experience I have every experienced.
Complaint: [redacted]
I am rejecting this response because: My driveway is still stained from leaked oil from grass4sale.com delivery equipment. The equipment required to deliver product is required to operate properly. Grass4sale.com ruined personal property due to improperly functioning equipment. The company failed in almost every aspect of this order (not just the stained driveway as mentioned in original complaint) and a resolution will not be reached until grass4sale.com refunds 100% of all monies. I have incurred cost cleaning up after grass4sale.com. I have spent money for cleaning supplies and labor to pressure wash the large sections of stained driveway, and my driveway is still stained with large oil stains. I still have grass that seems to be dying even when watered religiously. Grass4sale.com products and service have been some of the worst I have had in some time. I am asking for a refund due to an awful product, awful service, and a complete unwillingness to work directly with the customer to ensure happiness. Resolution could have been reached long before the Revdex.com had to get involved but due to length of time from installation to now and terrible follow up with a dissatisfied customer a full refund is in order. I am left with a badly stained driveway and have to hire another grass company to replace the bad products delivered by grass4sale. 100% Refund required.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The response is only true for the first time the grass was delayed. This...
company rescheduled on me two times after this and had no explanation as to when my grass would be delivered or what the reason for the delay was and would not respond to emails or phone calls. Also, the company delivered dead grass instead of healthy grass to lay in my yard. This company is a scam as noted in all other 48 Revdex.com complaints against this company submitted by other unhappy customers such as myself!!
Regards,
[redacted]
The price of the grass was right and the installation was great. The installers did a great job of installing my grass and finished in what I thought was in a much shorter time. I would do business with this company again.
Grass for sale delivered good quality grass as promised. I was able to meet the driver at a location that kept me from having to travel into the city pulling a trailer and he loaded the pallets onto my trailer quickly and was headed for my backyard. I installed the grass and followed the instructions and the grass looks great. Will be ordering more in the very near future.
Lance Turner
Complaint: [redacted]
I am rejecting this response because:
I was told that delivers were late day NOT overnight. I did not get my grass as schedule for the same reasons originally stated. I placed my order Saturday, deliver was to be Tuesday ORIGINALLY. [redacted] had a problem running my credit card which she then told me that deliver would be Wednesday because she would rerun the credit card on Tuesday. So I rescheduled my installers for Thursday with grass delivery late day Wednesday and my credit card to be run Tuesday. I have a receipt in an email from you company that shows my credit card was ran Tuesday and delivery date shows 3/12/14. I got the grass 3/11/14 at 9:30 at night. [redacted] did not tell me it would be overnight delivery or 9 pm and she did tell me as did your receipt that it would be delivered 3/12/14 NOT 3/11/14 SO I did not have my installer ready to go on 3.12.14 and I had to take a day off work to deal with an early delivery. I will settle for nothing less than a refund, for my day off anbd inconvenience and essentially you calling me the customer a liar I know what [redacted] told me about delivery. Not good customer service at all.
Regards,
[redacted]
This customer ordered Economical shipping, which the date is chosen by grass4sale.com the customer has the right to cancel up to 48 hours prior to harvest, the customer attempted to cancel 5 hour prior to delivery. Based on the discount already given in the form of waiving the filing fees for the...
lien that placed, we have already discounted 20% of this order. Thank you
Negative, Negative, Negative! Buyer Beware.
It's Saturday, July the 4th and my grass was not delivered yesterday as guaranteed.
On Wednesday I contacted the company and spoke with Barbara regarding where to put the pallets. I was on hold for several minutes before she picked up the phone. She was in the process of sending me a form to note where I wanted the pallets delivered. I was not aware that the pallets were to be dropped off in the street.
Before she could complete my request she told me to bare with her as she was finishing up on an order, which was important. I said ok while she was on the line. Then she put me on hold.... I was on hold for 30 minutes before I realized what she was doing. She put me on hold while she took sales calls. I picked up my land line and called their sales line. I was on hold... 5th inline. She still hadn't picked up my original line. By the time she picked up my land line I had been on hold with my cell phone for 45 minutes.
I was livid. I confronted her, to which she told me that she had picked up the line to call me back. These people are liars. I felt terrible about confronting her, as she seemed to be a nice lady. With this sort of customer service I told her to cancel my order. She said she couldn't do that since my order had already shipped. That is not what their website says! They cut the grass and ship out. This was on Wednesday, July 1st. My grass was to be delivered on the 3rd.
I demanded that my order be cancelled. She said she would speak with her supervisor. I didn't hear back from her. I sent them emails demanding that my order be cancelled. On Friday, July 3rd I received an email with the form I was to sign telling them to drop the pallets in the driveway. I called her back asking why I wasn't notified. At this point I'm thinking that my grass is in route. It's the holiday and I have no means of printing off this form I am to sign. I have her on the phone while I reply to her email, using my email as my signature. I'm in a bad position since I'm of the belief that my order is in route. I wait on the line while she checks her email to confirm that she received my email. She did. I asked her when she was going to contact the driver. She said as soon as she got off the phone with me. I hung up the phone and went to move my car onto the street so that the delivery person could put the pallets in my driveway.
I waited all day. They never showed. It's the holiday weekend now. I called and emailed them demanding that they not deliver this order. I went online to check out the reviews on this company and am shocked that they are in business. Absolutely shocked. I contacted my credit card company and they have started a complaint, dispute on my behalf. I will not accept any deliveries from them.
From reading what others have said, once they get your money it's almost impossible to get it back. This was a large purchase for me. I have a hard time believing that this company stands behind their guarantee. Their customer service was dirty at best. Very bad business practices.
I will update the status for the public. It's sights like this that are helpful to the public.
I'll buy my grass from someone else. Joanne
“Purchased 3 pallets of grass for $514.92. Was guaranteed grass on 5/13/2014.”
Grass is never promised for a certain day. The “Preferred Delivery Date” is only a preference until the harvest is complete and the order scheduled to a truck. When the order is...
confirmed, an email goes out, alerting of the arrival.
“Grass never showed up no phone call as well. Was told grass would be delivered on 5/16, grass was not delivered. Was again told grass would be delivered on 5/17, grass was not delivered and no phone call as promised.”
Please wait for a shipping confirmation to know the exact date of shipment.
“I payed extra money for a faster delivery. All I have received is the run around.”
The only delays that Grass4sale.com has experienced this time of the year have been weather-related. The rain delays production and will not allow the grass to be harvested. This information was shared with Mr. [redacted] in every conversation in every single conversation that Grass4sale.com had with him, both incoming and outgoing.
When the delivery was scheduled, Mr. [redacted] opted to cancel his order, after the grass had been harvested, and negate any refund that would have been due him had he cancelled outside of the 48 hour window before delivery. The terms and conditions of the order were again explained to him as they had been before his credit card information was taken, but he became irate and demanded cancellation and a full refund. Grass4sale.com was very upfront about cancellations before the order was placed and throughout the duration of each call placed. There are no refunds available.
No cancellations are permitted for customers who cancel inside of the 48 hour window before delivery. Grass is custom harvested. It may not be returned or resold. No refund is due as customer was aware of the cancellation policy, as all telephone reps read from a script that includes the Grass4sale.com return policy.
Cancellations are not permitted after harvest. All sod is custom harvested to order, cancellations/postponement not available without sufficient notice. Once harvested and loaded for delivery, an order cannot be cancelled or rescheduled without incurring a 5% fee. To cancel an order you must call our offices or email [email protected] 48 hours prior to your delivery date. Grass4sale.com, Inc. will reschedule deliveries delayed due to weather or payment issues on the next available delivery date. Truck space is allocated on a first come, first served, basis.
HARVEST, LABOR, DELIVERY AND INSTALL WERE ALL PROVIDED JUST AS ORDERED BY [redacted]. GRASS4SALE.COM PROVIDES A CUSTOM-HARVESTED FRESH PRODUCT SPECIAL DELIVERED TO THE CUSTOMER’S CURBSIDE, AND IN THIS CASE INSTALLATION. NO HARVESTS OCCUR WITHOUT ORDERS. THE ORDER WAS COMPLETED 100% BY GRASS4SALE.COM AS ORDERED AND AGREED TO BY CUSTOMER. NO CREDIT IS DUE.
ALL OF THE TERMS OF THIS ORDER WERE REVIEWED BEFORE CREDIT CARD INFORMATION WAS TAKEN.
GRASS4SALE IS HAPPY TO ADDRESS ANY OTHER ISSUES AND HAS, IN GOOD FAITH, DONE EVERYTHING POSSIBLE TO SATISFY THE CUSTOMER. NO CANCELLATIONS ARE ALLOWED AFTER HARVEST.
We were told not to install by the customer, grass4sale was willing and able to complete the order as ordered and agreed to by both parties.
This company is bogus. LIARS AND THEIVES. they are programmed to lie and steal. they will take your money and put you on the back burner. they tell you you can choose a date of delivery and they call you to tell you they have to reschedule. so many times do you get rescheduled. they have misinformed employees who are not even trained and dont know what is really going on. the ceo is a total [redacted]. you pay for your product and you dont get it till a month or later. THEFT OF SERVICES PPL. THIS COMPANY DOESNT EVEN GROW BERMUDA OR ZOYSIA. THEY ARE THE MIDDLE MAN WITH DRUGGED UP DRIVERS..
This was a non-paying customer. We never charged his card. We told him from the very beginning that with economical delivery, his order would be delivered in anywhere from 2 days to 2-3 weeks. He misunderstood our policy and placed his order online for economical delivery. He...
called back two days later to cancel and we informed him that there would be a 10% fee for canceling as our policy states for economical orders. This is when he decided to place a complaint with the Revdex.com. We never charged his card even for the 10%, so there is nothing to dispute.
Complaint: [redacted]
Thank you for your time today. As I have stated previously, there were multiple missed delivery deadlines. I attempted to cancel the order, after being informed that my order was "being freshly harvested and shipping today". I originally considered paying for an upgraded delivery charge, however, the sale rep stated "your in texas, we're in texas... we're harvesting local, so it will be there way before you need it".
I paid for sod and sod installation. The sod arrived dead and no installation took place. At no point did I inform them to not install; however, I did tell them I would refuse shipment. It was delivered. I had attempted to cancel the delivery, they stated since it was "already being havested and shipping today" that its not possible to cancel. After several missed "deliveries" and taking time off work, I contacted a local company and had sod installed in my front yard. It arrive several days after I attempted to cancel with grass4sale.com and multiple previous missed delivered and stories of "it's being harvested right now and is shipping later today".
I had attached photos of the sod delivered. You'll notice a few photos from of grass4sale.com's sod placed on my front lawn. You will see the sod delivered from grass4sale.com that was "freshly harvested", when compared to what was installed a few days earlier. The photos were taken on the day I came home and found grass4sale.com's delivered placed in front of our home.
.My lawn service company stated they wouldn't be caught dead trying to install anything remotely close to this type of quality, even on a extremely low budget commercial project.
There are several other photos available, let me know if you'd like to view more. I appreciate your attention to the matter and look forward to hearing from you.
[redacted]
Complaint: [redacted]
I am rejecting this response because:
It would seem that they are not taking any of my issue seriously. I say this because they are just typing out a quick answer without looking specifically into my concern. They even typed the sentence incorrectly....
"We warranty will cover what is noted on the web site."
Now I know why they have the worst rating possible with the Revdex.com - an F.
I still request that a full replacement of the sod, as well as, that they cover the cost to reinstall the new DEL MAR sod.
Regards,
[redacted]
WE ORDERED 11 FLATS OF ST. AUGUSTINE GRASS, IT WAS DELIVERED
AND PLACED WHERE WE WANTED IT. WE LIVE IN THE COUNTRY SO
THERE WAS NOT ANY PROBLEM WITH THE TRUCK.
WE ARE VERY HAPPY WITH THE GRASS AND CANNOT WAIT FOR THE WEATHER TO GET WARMER SO THE GRASS CAN GET OUT OF ITS DORMNT STATE.
VALERIE WAS VERY HELPFUL IN FILLING OUR ORDER AND ANSWERED EVERY QUESTION. THANKS FOR YOUR HELP.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Grass4Sale refunded my purchase, so I no...
longer have a material complaint against the company.
Regards,
[redacted]
I ordered from Grass4sale.com on 22 Aug and thought I had selected the 29th of Aug for delivery. I had planned to lay the sod on 30 Aug on my day off. I ended up receiving the sod on the 26th and immediately contacted grass4sale.com. They informed me that I did indeed select the 26th. After explaining what had happened, they were more than happy to accommodate my request and pickup the first pallet and place another order to be delivered on the 29th. Great customer service!
Complaint: [redacted]
I am rejecting this response because:Grass4Sale is obviously not reading any email I have sent. If they believe that is acceptable performance, then obviously they have a low standard of customer service. Unfortunately the only way to resolve this would be disputed credit card charges. Because they do not appear to be truthful through the Revdex.com site.
Regards,
[redacted]
A kind and upbeat sales rep that knew what she was talking about and really listened to my concerns and needs. After 2-3 weeks had passed they even called just to see how things were going and if had received my product. I'll be going back many times.
We typically do not offer next day delivery when a customer orders choosing standard delivery. For this situation, however, we did have a truck heading that way the next day (2/21/15) that had some room on it and we fully expected to be able to deliver that order. We went out of our way...
to offer this next day delivery. I explained that if we could not get her order on that delivery that we just wouldn't charge her card. We were able to get her order on that delivery and yet, we did not charge the card. The issue that delayed the shipment was that the driver that had her order on his truck got a flat tire that day. This was something that was completely unforeseeable and out of our control. We ended up canceling the order for the customer and never charged the customer's card.
FAIR WARNING TO ANYONE CONTEMPLATING BUYING FROM Grass4Sale
My 1 out of 5 was generous & had there been an ability to give negative score out of 5 I would have...let me explain.
This is the most poorly running & customer unfriendly company I have every dealt with EVER!!!! If you are reading & are questioning whether I am a disgruntled unique case, let me explain why you should never deal with them. By the way, if you read other reviews they have very similar experiences also:
- I have been waiting over 1 month for my shipment. Originally , when I place the order on the tracking number it was supposed to be shipped the following. During that month, they have continued to promise me new delivery dates & every time, that date passes & no sod delivered. I receive no call or email to apologize for the delay & let me know when it will be delivered. As a result, I have had to chase them down & call them to find out what is going on.
- Every time I call them they provide countless excuses as to why it is taking longer then expected. Sometimes the excuse is weather & ran delays to harvest. More recently, in the last three times I have called it is a broken down delivery truck or fork truck. I have never seen a truck take almost 14+ days to be fixed. Assuming it were true, if you were running a business, you would be all over the mechanic to get that truck back on the road so that you could get the sod delivered. Nope, not them, they do not seem to care that the sod "In my area" is on back order because the truck is broken.
- No customer should have to continue to chase down the company to find out the status of an overdue delivery, but yet they seem to think it is ok for the customer to have to chase them down to find out why the promised delivery date continues to get postponed.
- On a few occasions when I have called to find out the status of the delivery the customer rep tells me they need to look into it & that they will "call me back when they have the details from Shipping". On three separate occasions they told me or my wife that & then they never call you back.
- I finally have had enough of the lies & empty promises on when they will delivery or why it is taking so long, so I tried to cancel the order. When I spoke to a manager, he got very aggressive with me when I told him it was unacceptable to have to wait over a month, or the fact that they continue to provide empty promises, or that when I call I do not get a call back or the fact that their excuses for the delay are all just convenient lies to not deliver the sod. The manager started yelling at me on the phone, started swearing & call me distruptful names including call me a [redacted] & other foul language.
If I were you, regardless of the "better price" they promise on their website, I would encourage you to run as fast as you can so you do not have to experience what I went through. This is the worst business & customer experience I have every experienced.
RUN...RUN FAST!!!!
Complaint: [redacted]
I am rejecting this response because: My driveway is still stained from leaked oil from grass4sale.com delivery equipment. The equipment required to deliver product is required to operate properly. Grass4sale.com ruined personal property due to improperly functioning equipment. The company failed in almost every aspect of this order (not just the stained driveway as mentioned in original complaint) and a resolution will not be reached until grass4sale.com refunds 100% of all monies. I have incurred cost cleaning up after grass4sale.com. I have spent money for cleaning supplies and labor to pressure wash the large sections of stained driveway, and my driveway is still stained with large oil stains. I still have grass that seems to be dying even when watered religiously. Grass4sale.com products and service have been some of the worst I have had in some time. I am asking for a refund due to an awful product, awful service, and a complete unwillingness to work directly with the customer to ensure happiness. Resolution could have been reached long before the Revdex.com had to get involved but due to length of time from installation to now and terrible follow up with a dissatisfied customer a full refund is in order. I am left with a badly stained driveway and have to hire another grass company to replace the bad products delivered by grass4sale. 100% Refund required.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The response is only true for the first time the grass was delayed. This...
company rescheduled on me two times after this and had no explanation as to when my grass would be delivered or what the reason for the delay was and would not respond to emails or phone calls. Also, the company delivered dead grass instead of healthy grass to lay in my yard. This company is a scam as noted in all other 48 Revdex.com complaints against this company submitted by other unhappy customers such as myself!!
Regards,
[redacted]
The price of the grass was right and the installation was great. The installers did a great job of installing my grass and finished in what I thought was in a much shorter time. I would do business with this company again.
Grass for sale delivered good quality grass as promised. I was able to meet the driver at a location that kept me from having to travel into the city pulling a trailer and he loaded the pallets onto my trailer quickly and was headed for my backyard. I installed the grass and followed the instructions and the grass looks great. Will be ordering more in the very near future.
Lance Turner