As mentioned, no warranty claim form exists on file Please fill out the attached form and submit it with photos of the affected areas to [email protected] at your earliest convenience All records indicate that the customer was requesting more than what the company policy allowed for The grass is warrantied, not the installation, and the customer was informed of all of the terms and conditions of this order before giving credit card information
Threatening to damage Grass4sale.com's name by starting an internet campaign and demanding resolution in his timeline rather than the company policies, threatening to file this complaint with Revdex.com, and a lawsuit are not taken lightly There is nothing more that Grass4sale.com can do for this customer
From: ***
Subject: Fwd: (***) Grass4Sale - Shipping Confirmation
Date: Wed, Mar 13:05:-
To: ***
When your order was placed by phone you were notified that the order will be delivered in the evening and
you agreed to that when you placed your orderWe deliver in the evening overnight to multiple drops and this is standard policy for deliveryWe never delivery during the day or give times for deliveries in ArizonaThe grass is freshest delivered overnight so that it can be installed the next day. You do not have to reschedule installers as you notified us that you were installing it today and that is why it was delivered last night as originally agreed to and ordered at the time of confirmation.
--
G4S Customer ***
Grass4Sale
Americas largest online grass/sod retailer.
www.grass4sale.com
Mr*** was told numerous times that there is a warranty process to replace nonviable grass There is a waiting period which *** has chosen to avoid on a consistent basis The Grass4sale.com warranty is for replacement of nonviable sod, not services and not delivery He was
offered to pick up his grass from the farm or another delivery at absolutely no cost to him, he refused *** is asking for more than he paid for and Grass4sale.com is not able to comply with his demands We are sorry to have to say, again, that all of the grass that is nonviable will be replaced, but no services or delivery will be extended free
Complaint: ***
I am rejecting this response because: I was told on the phone product would be shipped Monday the 18th of AprilAfter requesting tracking number with no response on Tuesday I cancelled my order via emailAt the time I requested cancellation, my credit card had not been chargedShortly after cancellation on Tuesday the 19th my credit card was charged and I was told my order already shipped and I could not cancelUPS tracking number *** will show it shipped on Wednesday
Regards,
*** *** Reply|Tue 4/19/12:PMTo: Grass4sale.com, Inc (***)You replied on 4/19/4:PM.Hello,Ever since I placed my order my questions get pushed off to support staff! These "requests" have gone unanswered and I am tired of it! I will take my business elsewherePlease cancel order ***Also, please email confirmation of cancellation.*** ***Sent from Outlook
*** and his crew went to complete the job when it was delivered, the customer at that time was not happy with the install jobWe said that we would send another crew with over years experience and he stated the job was done and was 100% better and was happyIn regards to the sod, it was not watered property and nothing could make the grass stay green if it's not watered property after harvesting and installing itThe job has been reviewed by two installers and three mangers to confirm everything was done properly
Complaint: ***
I am rejecting this response because:
There is simply no truth to what they are claiming First, the order was not completed I have the email stating just that and a record of the order cancellation Second, there were no attempts to install the sod They have already admitted that and I have the email confirming that They have claimed they called me, but my phone logs all incoming calls There is no record of them ever attempting to call me In fact, I had to make multiple calls to them to them Third, I have two emails from *** *** where he writes in no uncertain terms that the sod would be picked up and a refund provided.
I have forwarded all relevant documents * *** *** who, as you can see, never addresses the fact that the order was not completed That *** *** had twice confirmed the order was cancelled and that the sod would be picked up He continues to offer shifting stories about how they tried to contact me, which is simply not the case as my phone records show He continues to claim they tried to install the sod, which not only did they not do but *** also promised a full refund for and did not provide
Happy to send all relevant documentation to support the "F" rating this company already has
***
*** ***
Complaint: ***
I am rejecting this response because:
I need more a detailed explanation of how they are going to specifically remedy my problem of receiving the incorrect order by giving me a full
refund or by sending me two new pallets of Del Mar St Augustine and also pay for the labor to install it I ordered Del Mar StAugustine, but instead received 30% Del Mar StAugustine, and about 70% Bermuda all mixed together I have the pictures and videos to prove it
Regards,
*** ***
Complaint: ***
I am
rejecting this response because:
Regards,
*** ***
Notice they never mentioned my refund! The discount is irrelevant instead of paying $I paid $3040, for grass never shipped!!!!? So where's my refund!!!!!!!! That is the complaint! The entire reply from *** *** has nothing to do with my complaint$left my bank account on feb and went to *** *** for products never provided! Why didn't *** mention the status of my refund???bottom line is he owes me money, address that!!!
The grass was ordered to be installed on the 12th as the shipping notice saysTherefor the grass would arrive the evening before as that is the way every delivery is done in the area so that the grass would be there on the mooring of the 12th.
No one is required to take off work or be there for delivery to sign
Complaint: ***
I am rejecting this response because: again the representatives of ***.com continue to contradict themselves, in a previous email from ***, COO, she states the experts recommend minutes, not minutes, per sectionI do realize the first few days after the grass is harvested is the most crucial time in terms of careFor this reason, I continue to hold ***.com responsible for the nonviable grass as their delays restricted me from properly caring for the grass during this crucial time frame. This is not my first time purchasing or caring for new sod; however, this has been the worst experience I have had in reference to other suppliersWhat I have requested from the beginning is that ***.com remedy the mess that the representatives of the company created; which extends beyond just replacing
the nonviable grass. I contacted ***.com to deliver and install healthy fresh grass and I do not feel it is adequate to just replace the defective product originally delivered. If ***.com is sincere in their statement with regards to striving for perfection in every order and ensuring that I feel satisfied as a customer, then they will take responsibility for the errors made with this order and correct the mistake beyond just providing new grassMy wife prior to filing the complaint with the Revdex.com contacted *** and left a voicemail regarding setting up a meeting to resolve this issue*** did not return her call; however, our offer still stands if a representative from ***.com would like to meet with us to review the project and create an action plan to resolve the issue
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I have already provided the photographs to this company on separate occasions I have provided them the warranty form I paid to have the grass installed and regardless of their policies, they are obligated to replace the grass as expressly and impliedly warranted It is unfortunate that companies such as Grass4Sale.com are permitted to behave in such an embarrassing manner Simply replacing to dead pieces of grass, at a nominal cost, that THEY installed would have solved the problem
I am pleased that they take lawsuits seriously, because I have been forced to file one, which they will be served with shortly Fortunately there is a legal system to force recalcitrant companies such as Grass4Sale.com to behave properly It is unfortunate that they have forced me to waste valuable court resources on a trivial situation that could have been resolved by simply honoring their warranty and doing what is impliedly required when installing lawn turf at someone's home
Regards,
*** ***
Save yourself the hassle of one of the worst business dealings I have ever experienced!!! This company makes all sorts of guarantees and promises with no intent of delivering them or your grass for days while you sit around wondering where it is Once the grass finally arrived it was so invested with bermuda grass throughout It was yellow and stressed from sitting on a truck for days with no water or light Grass4sale was a complete disappointmentWhen I referd to their "guarantee" I was told something other than what their recording reassured me of the times I had to call to figure what was going on Help your family, friends and neighbors to avoid dealing with grass4sale's nationwide failure to provide anything resembling good business
Horrible, horrible experienceI paid for expedited shipping and was given a choice of delivery datesI chose one - and they didn't show upI contacted them asking for an update, it took days for them to respond, and gave me a delivery date days from thenAgain, they did not show upThey did arrive late in the evening on the following dayThe driver tore up a good portion of the sod by incorrectly loading the pallets on the forkliftI sent an email requesting that I be reimbursed the difference in standard and expedited shipping but received no replyI began installing the sod and found that it was not "fresh cut the day it's delivered"..it had been on the pallet for some time and most of it was not only yellow, it was dry and deadI contacted them again asking about the shipping refund AND the poor quality of the grass AND the damaged portionI even sent picturesAfter a few days they replied "the grass is fine" and to submit a warranty claim after weeks if the grass didn't green upThey did not address the shipping question or the damaged squaresI contacted them more times and was unable to get any response whatsoeverDo not use this company!
Late! Delivered in the rain and mud and tore up the yard I paid to have smoothedMud everywhere after leaving City complained immediately This whole fiasco cost me double what it should have Buyer beware! It a heck of a lot cheaper and easier just to go with someone else
Easy order process, great selection and prices Wholesale company so order comes directly from farm, so delay will include weather , but all in all really good grass from these guys
As you agreed with economical shipping and receivedyour shipping notice it was not delivered "unannounced" The break from a hydraulic
size="2"> hose is being addressed and you were giving the phone number for that and have been called by the appropriate person. Thank you for your bbq complaint and we had taken the steps needed prior to this complaint to address it
Complaint: ***
I am rejecting this response because: The response still does not address my original complaint for Grass4Sale orders *** and ***. Each order was delivered after the scheduled shipping date that I paid for and each was incomplete. This is the company's second response where they are clearly avoiding the issues associated with these orders and only providing arbitrary information that is not pertinent. I would offer a simple correlation for you to consider: If you were eating a burger at McDonald's and found a roach, would you be okay if the manager told you they had made thousands prior without a roach and you should be ok with that; or, would you ask for a refund on the burger? The past is the past...PLEASE address my concerns detailed for orders *** and *** in the original complaint
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I was required to take off work not to sign for the grass but to make sure it got off the sidewalk it was blocking and also get it placed in my yard. Once again *** told me that I would not get my grass when I originally ordered it because of the payment not being made on Monday. I did have to reschedule people to put in the sod because I was told that it could NOT be delivered on the original delivery date. That it would be delivered the 12th, it was delivered the 11th. So I rearranged the workers for placement of sod to the 13th per you facility and persons instructions of when I would get the grass. Plain an simple I want a refund you did not follow through with what I was told as far as the new delivery, not the original one. Refund of $for my time off work and rescheduling of the workers
Regards,
*** ***
I called to check on the status of my order and was on hold for, literally, an hour I called from another line to see if maybe my call had gotten lost Someone answered the phone and when I attempted to explain that I was on hold for that long, he screamed at me, said, "Listen Lady!" and hung up on me I called back multiple times asking to speak with his supervisor and he hung up on me multiple times He eventually told me that his name is Chris and he is the manager I asked for the owner's contact information He continued to SCREAM obscenities at me, calling me a Bh multiple times and telling me to Fk off I cannot believe what just happened to me! I canceled my order (or he claims that he canceled it because I have not received a cancellation notice in my email as of yet) I feel abused and I fully intend to contact the owner of this company
As mentioned, no warranty claim form exists on file Please fill out the attached form and submit it with photos of the affected areas to [email protected] at your earliest convenience All records indicate that the customer was requesting more than what the company policy allowed for The grass is warrantied, not the installation, and the customer was informed of all of the terms and conditions of this order before giving credit card information
Threatening to damage Grass4sale.com's name by starting an internet campaign and demanding resolution in his timeline rather than the company policies, threatening to file this complaint with Revdex.com, and a lawsuit are not taken lightly There is nothing more that Grass4sale.com can do for this customer
From: ***
Subject: Fwd: (***) Grass4Sale - Shipping Confirmation
Date: Wed, Mar 13:05:-
To: ***
When your order was placed by phone you were notified that the order will be delivered in the evening and
you agreed to that when you placed your orderWe deliver in the evening overnight to multiple drops and this is standard policy for deliveryWe never delivery during the day or give times for deliveries in ArizonaThe grass is freshest delivered overnight so that it can be installed the next day. You do not have to reschedule installers as you notified us that you were installing it today and that is why it was delivered last night as originally agreed to and ordered at the time of confirmation.
--
G4S Customer ***
Grass4Sale
Americas largest online grass/sod retailer.
www.grass4sale.com
Mr*** was told numerous times that there is a warranty process to replace nonviable grass There is a waiting period which *** has chosen to avoid on a consistent basis The Grass4sale.com warranty is for replacement of nonviable sod, not services and not delivery He was
offered to pick up his grass from the farm or another delivery at absolutely no cost to him, he refused *** is asking for more than he paid for and Grass4sale.com is not able to comply with his demands We are sorry to have to say, again, that all of the grass that is nonviable will be replaced, but no services or delivery will be extended free
Complaint: ***
I am rejecting this response because: I was told on the phone product would be shipped Monday the 18th of AprilAfter requesting tracking number with no response on Tuesday I cancelled my order via emailAt the time I requested cancellation, my credit card had not been chargedShortly after cancellation on Tuesday the 19th my credit card was charged and I was told my order already shipped and I could not cancelUPS tracking number *** will show it shipped on Wednesday
Regards,
*** *** Reply|Tue 4/19/12:PMTo: Grass4sale.com, Inc (***)You replied on 4/19/4:PM.Hello,Ever since I placed my order my questions get pushed off to support staff! These "requests" have gone unanswered and I am tired of it! I will take my business elsewherePlease cancel order ***Also, please email confirmation of cancellation.*** ***Sent from Outlook
*** and his crew went to complete the job when it was delivered, the customer at that time was not happy with the install jobWe said that we would send another crew with over years experience and he stated the job was done and was 100% better and was happyIn regards to the sod, it was not watered property and nothing could make the grass stay green if it's not watered property after harvesting and installing itThe job has been reviewed by two installers and three mangers to confirm everything was done properly
Complaint: ***
I am rejecting this response because:
There is simply no truth to what they are claiming First, the order was not completed I have the email stating just that and a record of the order cancellation Second, there were no attempts to install the sod They have already admitted that and I have the email confirming that They have claimed they called me, but my phone logs all incoming calls There is no record of them ever attempting to call me In fact, I had to make multiple calls to them to them Third, I have two emails from *** *** where he writes in no uncertain terms that the sod would be picked up and a refund provided.
I have forwarded all relevant documents * *** *** who, as you can see, never addresses the fact that the order was not completed That *** *** had twice confirmed the order was cancelled and that the sod would be picked up He continues to offer shifting stories about how they tried to contact me, which is simply not the case as my phone records show He continues to claim they tried to install the sod, which not only did they not do but *** also promised a full refund for and did not provide
Happy to send all relevant documentation to support the "F" rating this company already has
***
*** ***
Complaint: ***
I am rejecting this response because:
I need more a detailed explanation of how they are going to specifically remedy my problem of receiving the incorrect order by giving me a full
refund or by sending me two new pallets of Del Mar St Augustine and also pay for the labor to install it I ordered Del Mar StAugustine, but instead received 30% Del Mar StAugustine, and about 70% Bermuda all mixed together I have the pictures and videos to prove it
Regards,
*** ***
Complaint: ***
I am
rejecting this response because:
Regards,
*** ***
Notice they never mentioned my refund! The discount is irrelevant instead of paying $I paid $3040, for grass never shipped!!!!? So where's my refund!!!!!!!! That is the complaint! The entire reply from *** *** has nothing to do with my complaint$left my bank account on feb and went to *** *** for products never provided! Why didn't *** mention the status of my refund???bottom line is he owes me money, address that!!!
The grass was ordered to be installed on the 12th as the shipping notice saysTherefor the grass would arrive the evening before as that is the way every delivery is done in the area so that the grass would be there on the mooring of the 12th.
No one is required to take off work or be there for delivery to sign
Complaint: ***
I am rejecting this response because: again the representatives of ***.com continue to contradict themselves, in a previous email from ***, COO, she states the experts recommend minutes, not minutes, per sectionI do realize the first few days after the grass is harvested is the most crucial time in terms of careFor this reason, I continue to hold ***.com responsible for the nonviable grass as their delays restricted me from properly caring for the grass during this crucial time frame. This is not my first time purchasing or caring for new sod; however, this has been the worst experience I have had in reference to other suppliersWhat I have requested from the beginning is that ***.com remedy the mess that the representatives of the company created; which extends beyond just replacing
the nonviable grass. I contacted ***.com to deliver and install healthy fresh grass and I do not feel it is adequate to just replace the defective product originally delivered. If ***.com is sincere in their statement with regards to striving for perfection in every order and ensuring that I feel satisfied as a customer, then they will take responsibility for the errors made with this order and correct the mistake beyond just providing new grassMy wife prior to filing the complaint with the Revdex.com contacted *** and left a voicemail regarding setting up a meeting to resolve this issue*** did not return her call; however, our offer still stands if a representative from ***.com would like to meet with us to review the project and create an action plan to resolve the issue
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I have already provided the photographs to this company on separate occasions I have provided them the warranty form I paid to have the grass installed and regardless of their policies, they are obligated to replace the grass as expressly and impliedly warranted It is unfortunate that companies such as Grass4Sale.com are permitted to behave in such an embarrassing manner Simply replacing to dead pieces of grass, at a nominal cost, that THEY installed would have solved the problem
I am pleased that they take lawsuits seriously, because I have been forced to file one, which they will be served with shortly Fortunately there is a legal system to force recalcitrant companies such as Grass4Sale.com to behave properly It is unfortunate that they have forced me to waste valuable court resources on a trivial situation that could have been resolved by simply honoring their warranty and doing what is impliedly required when installing lawn turf at someone's home
Regards,
*** ***
Save yourself the hassle of one of the worst business dealings I have ever experienced!!! This company makes all sorts of guarantees and promises with no intent of delivering them or your grass for days while you sit around wondering where it is Once the grass finally arrived it was so invested with bermuda grass throughout It was yellow and stressed from sitting on a truck for days with no water or light Grass4sale was a complete disappointmentWhen I referd to their "guarantee" I was told something other than what their recording reassured me of the times I had to call to figure what was going on Help your family, friends and neighbors to avoid dealing with grass4sale's nationwide failure to provide anything resembling good business
Horrible, horrible experienceI paid for expedited shipping and was given a choice of delivery datesI chose one - and they didn't show upI contacted them asking for an update, it took days for them to respond, and gave me a delivery date days from thenAgain, they did not show upThey did arrive late in the evening on the following dayThe driver tore up a good portion of the sod by incorrectly loading the pallets on the forkliftI sent an email requesting that I be reimbursed the difference in standard and expedited shipping but received no replyI began installing the sod and found that it was not "fresh cut the day it's delivered"..it had been on the pallet for some time and most of it was not only yellow, it was dry and deadI contacted them again asking about the shipping refund AND the poor quality of the grass AND the damaged portionI even sent picturesAfter a few days they replied "the grass is fine" and to submit a warranty claim after weeks if the grass didn't green upThey did not address the shipping question or the damaged squaresI contacted them more times and was unable to get any response whatsoeverDo not use this company!
Late! Delivered in the rain and mud and tore up the yard I paid to have smoothedMud everywhere after leaving City complained immediately This whole fiasco cost me double what it should have Buyer beware! It a heck of a lot cheaper and easier just to go with someone else
Easy order process, great selection and prices Wholesale company so order comes directly from farm, so delay will include weather , but all in all really good grass from these guys
As you agreed with economical shipping and receivedyour shipping notice it was not delivered "unannounced" The break from a hydraulic
size="2"> hose is being addressed and you were giving the phone number for that and have been called by the appropriate person. Thank you for your bbq complaint and we had taken the steps needed prior to this complaint to address it
Complaint: ***
I am rejecting this response because: The response still does not address my original complaint for Grass4Sale orders *** and ***. Each order was delivered after the scheduled shipping date that I paid for and each was incomplete. This is the company's second response where they are clearly avoiding the issues associated with these orders and only providing arbitrary information that is not pertinent. I would offer a simple correlation for you to consider: If you were eating a burger at McDonald's and found a roach, would you be okay if the manager told you they had made thousands prior without a roach and you should be ok with that; or, would you ask for a refund on the burger? The past is the past...PLEASE address my concerns detailed for orders *** and *** in the original complaint
Regards,
*** ***
Fast shipment with constant contact on deliver time and excellent qualityWill definately be doing business with these guys again!
Complaint: ***
I am rejecting this response because:
I was required to take off work not to sign for the grass but to make sure it got off the sidewalk it was blocking and also get it placed in my yard. Once again *** told me that I would not get my grass when I originally ordered it because of the payment not being made on Monday. I did have to reschedule people to put in the sod because I was told that it could NOT be delivered on the original delivery date. That it would be delivered the 12th, it was delivered the 11th. So I rearranged the workers for placement of sod to the 13th per you facility and persons instructions of when I would get the grass. Plain an simple I want a refund you did not follow through with what I was told as far as the new delivery, not the original one. Refund of $for my time off work and rescheduling of the workers
Regards,
*** ***
I called to check on the status of my order and was on hold for, literally, an hour I called from another line to see if maybe my call had gotten lost Someone answered the phone and when I attempted to explain that I was on hold for that long, he screamed at me, said, "Listen Lady!" and hung up on me I called back multiple times asking to speak with his supervisor and he hung up on me multiple times He eventually told me that his name is Chris and he is the manager I asked for the owner's contact information He continued to SCREAM obscenities at me, calling me a B
h multiple times and telling me to F
k off I cannot believe what just happened to me! I canceled my order (or he claims that he canceled it because I have not received a cancellation notice in my email as of yet) I feel abused and I fully intend to contact the owner of this company