Neiman Marcus doesn't honor the promotion On September 21st, I made an online purchase as there was a double point promotionAll items I purchased are qualify for the promotionI should get $gift card for this purchaseThe order number is: WNXXXXXXXXXXThey said the gift card will be emailed to me in 8weeks but I don't receive it after monthsThen, I called the customer service and was told I can only get $instead of I have the screen shot to show this double point promotion and receipt for the qualified purchaseI want my $gift card!
Gift card cannot be used online!!! I made an online purchase at neiman marcus on 2018-07-and my order is qualified for a gift card which said I should receive the gift card in weeksHowever, today is 2018-10-16, much longer than weeks but I haven't received my gift cardI actually have already tried to reach the customer service through the phone call and online chat several times but all I received is they need more time to process thsi and there's no promise when I can receive itI know the GC will expire so I kept asking at least once EVERY week since SeptemberHowever, I received so many different responses from NM representatives EVERY time!!! And the whole procedure is ridiculously LONG!!! Initially, several agents asked me to wait and until a few days ago finally one agent gave me a series of number which is my GC number through the phone but she said I need to call XXXX-XXX-XXXX to ask for the pinThen I followed her instruction but the next agent said they are not
Cancelled my order with no legitimate reason; Bad customer service On September 15th, I placed two orders onlineThe order numbers are: WBXXXXXXXXXX and WBXXXXXXXXXXI will refer to them as the first order and the second order, respectively The two orders have not been shipped for a weekDuring this week, I called several times to ask if there is anything I could help to expedite the processBut every time I was just told that my orders are under manual review and I need to wait The following complaint is regarding the first order (WBXXXXXXXXXX) : On September 23rd, I received an email saying that the first order was cancelled (without a legitimate reason)I contacted customer service through BG online chat immediately to ask why they cancelled my order, and a representative named Calandria Bsaid "because we were unable to reach you regarding additional information needed to process the order"However, no one from Bergdorf Goodman has ever contacted me to seek for a
I will never purchase another item from Neiman MarcusI ordered a custom envelope engraver and it came to my house with the incorrect capitalization of my last nameI was annoyed but understood that mistakes happen so I called customer service After more than minutes on the phone, I was told a new item would be shipped with the correct last nameToday the replacement arrived with the EXACT SAME MISTAKE! After another lengthy call, I was told I would receive a refund once FedEx could pick the item up, which would not be for several days Then as if I wasn't angry enough, the "supervisor" asked me if I wanted to keep the item for 50% off!? Seriously? Why would I want to keep an item with my last name incorrect? I'm going to send out envelopes and let people think I don't know my own last name!? It was incredibly insulting
This is with regards to several orders placed over the phone with this storeAll of the orders were received with out shipping labels/packing slips This is with regards to several orders placed over the phone with this storeAll of the orders were received with out shipping labels/packing slipsEach time that I phone the store customer service makes the phone ring for atleast a minute prior to picking up, I have not received shipping labels to date, and have wasted ample time gathering them together, when they should have been sent inside the package to begin withI am appalled at the lack of service an establishment of this caliber is giving to their clientThese shipping labels need to be sent out immediatelyA refund needs to be made immediately to my credit card once I get these shipping labels and my merchandise is sent backAccommodations should be made for the time I wasted on the phone and the poor service, when these labels should have been in the package to begin wi
I purchased a $3980 handbag for my friend from Bergdorf [redacted] with $3836.41 Gift card and $143.59 from card, but I was charged $1100 on my card. I placed an order WBXXXXXXXXXX for a $3980 Gucci handbag(item # BGS16_L0N78) on Bergdorf offical website, I combined total $3836.41 in form of gift cards and $143.59 from my Citi mastercard(#XXXXXXXXXXXXXXXX) to made payment for this. The order was placed on 5/24/2016 and posted on 06/02/2016. However, the amount posted on my Citi card is $1100 instead of $143.59, the transaction posted as debit card purchase 03:15pm [redacted] Goodman #63 New York NY XXXXX on my bank statement. Later, My friend don't like this handbag and return it, the Bergodorf return the label price $3980 to my citicard (they said they cannot return more than $2000 in form of gift card according to the federal law). I do receive $3980 from return, however,more importantly, I was charged $3836.41 in form of gift card and $1100(rather than $143.59) from my card, which
Multiple online ordering cancellation and errors that have gone unresolved In early December, I had ordered some boots for my husband as a Christmas giftThree weeks later (nearing Christmas), the boots still hadn't arrived and I had not received a single update as to where they wereI contacted customer service at NM and they told me the boots were shipping directly from the vendor and scheduled to arriveI waited several more days and the boots still didn't arrive so I contacted customer service againThis time, I was notified the order had been canceled and the boots were no longer availableDuring my discussion with customer service, I had told them that this was the THIRD time I had ordered something online and the order get canceled because the item is no longer available (apparently there is a major problem with their online inventory system, I don't know?)Due to my repeated online troubles...I was issued a virtual gift card as a courtesy from Neiman Marcus ($25)In al
Bought a Handbag from Neiman Marcus 10/19/They want to charge me $to repair the zipper? I hardly used the bag since I have many more, went to Neiman's and was asked to pay $to repair the zipper I sopke to the manager and got no where I called the executive office and was told the the space is rented from Nieman Marcus and that there is nothing that can be doneNeiman Marcus should know who they are renting the space to and people that rent from Neiman Marcus shoul follow Neiman customer service rules Honestly I think $is way too mcuh to repair the zipper on the bag and strongly believe Nieman should take a stand by helping a good customer
The website mistake the consignee, but consumers to bear the loss, but also did not take any measures to help consumers, I am very disappointed On November 2015, I use a visa credit card at Neiman Marcus purchased the goods, my account [redacted] @qq.comOrder NoWNXXXXXXXXXX, a total amount of $198, at Neiman Marcus shopping period I have been using the consignee's address: [redacted] XXXXX [redacted] XXX-XXX-XXXX But the order in which Neiman Marcus is the recipient is: [redacted] XXXXX XXXXXXXXXX So I contacted Marcus and Neiman customer service repeatedly told them I did not receive the goods, they tell the recipient is wrong, but not with Neiman, Marcus did not take any measures to recover my losses
I was promised a $gift card for placing a $orderThrough no fault of my own, they cancelled a $item and now refuse to give the $card On 11/29/I placed an order (WNXXXXXXXXXX) at neimanmarcus.comThe sales campaign advertised a $gift card for a $purchaseI specifically ordered over $in items to reach this $gift card levelAt the time I placed the order, they told me that one of the items I purchased was on backorderWeeks later, they told me the item was no longer available and they were cancelling that part of my orderI was not given the option to take a store credit or find a replacement item in order to keep my order total above $My order total before they cancelled the item was $After they cancelled the ($48) item, my total was $They now say this disqualifies me for the $gift card because they have a disclaimer saying that cancellations and returns can affect the gift card qualificationI saw the disclaimer and rea
I am gonna complain Bergdorf [redacted] online store I made two orders last month, while none has been shippedI asked abouttimes, and they lie I made two orders on 09/13/and 09/13/2017, but until today, 10/05/2016, they have not shipped either of the orderDuring this time, I contacted the service more than times, they usually gave me an expected delivery date but the package never came This morning, I checked the order status, found out one of the order is cancelledYesterday, a guy from BG told me I will receive the order today! So I asked them why they cancelled my orderThey said customer can only have one gift set and I have twoWhen I made the order, the two gift set is in my cart automatically, because I spend enough money on two brandsThey added the gift sets in my cart, and now, they do not want to give them to me, so they cancelled my orderI do not understand, because my friend made orders on BG too, she bought things on BG before, but I am a
Ship a wrong item to me and do not solve their mistakes when I order on the phone I never have that bad shopping experience in my lifeBut glad Neiman Marcus give me that lessonIt is a long story, hope the person who see my story can understandIf have any questions, please just ask meFirst of all, I ordered some items togetherAnd it is shipped for separate packageAnd then, one day I get one of those package's return confirmationBut the problem is I never received this packageSo how can I return it even though I never received it??? Than I call the customer service for that problemThat said," Well, I have nothing do with that order, but I can help u reorder it" Fine, then I reorder a complete same order with the return orderThe return order as I never return refund to me $ And the new order which should complete same with previous one cost me also $But the person who help me reorder make a big mistakeMy previous order have a item # [redacted] Bu
Neiman Marcus is not fullfilling the protmotion they promised at the time of purchase!! I would like to file a complaint against Neiman Marcus based on the order I placed on 1/3/2018, order # WNXXXXXXXXXXXOn the website at this specific time period (the offer expires on 1/4/2018), this department store has a promised gift card promotion for customers who purchase certain regular priced itemI purchased a Moncler down coat from them at $and was qualified to get a $gift card within weeks of my purchase (I have kept order confirmation and the promotion terms showing my eligibility in this case and are willing to provide the documents if needed)However it has been almost weeks and I still didn't receive the gift cardI contacted the store two times and first time the representative name Jairo assured I would receive it by 3/3/Second time I was told I would receive it by 3/9/by a representative name Lyair on 3/5/Apparently they are just bluffing since ti
Order WNXXXXXXXXXX placed on 12-29- Received email X-X-XXXX order canceled due to delivery issue Billed by Neiman Marcus for order and late fee Order WNXXXXXXXXXX placed on 12-29- Received email from Neiman Marcus on X-X-XXXX that order was canceled because of delivery issue and was cited Federal Trade Commission regulations that unless Neiman Marcus heard from me to keep the order the subject order would be canceled Since the merchandise will not be delivered on time I chose to not respond so the order would be canceled I was billed in February for the subject merchandise so I called Neiman Marcus and spoke to a rude representative who told me the merchandise was delivered but could not verified the delivery He came back on the phone after about minutes arguing with me then decided to look into the order further and promised to notify me of the result Unfortunately, nothing from Neiman Marcus so I emailed Neiman Marcus on X-XX-XXXX Ticket NoXXXXXX S
NM is not following the correct steps to complete my credit increases which could lead to identify theft I contacted NM on occasions regarding credit increases both were denied I'm fine with that however both times they didn't follow the proper channels which is to call me on the phone number listed due to my fraud alertThis is definitely unacceptable and NM seems to think its ok at some point they need to held accountable I spoke to Amber Benazeer today in which he was very rudeI reached out to him on a prior occasion for the same problem and it's the same results
I contacted the customer service about times about my orderThey never shipped my order I placed an order on 2016/11/The order number is WNXXXXXXXXXXI received an email that a gift-with-purchase was back orderedThen I contacted the online customer service and told them that I wanted the available items shipped separatelyThe representative told me that she made the request for me and the order was being processedThe back ordered item will be shipped once it's availableEverything seems fine to meThey told me the approximate arrival date of my order was 11/17/Then I checked my order status now and then and it never changedSo I contacted the online customer service several times and they told me a new arrival date of my order which is 11/22/They didn't give me a reason why my order was delayedEvery time they told me that the available items would be shipped separatelyToday I checked my order status againSince the approximate delivery date is days
I made a purchase at neimanmarcus.com in gift card promotion event but never received gift card, NM refused to re-issue even never sent it initially Last year, I made a purchase at neimanmarcus.com and was supposed to receive a $gift card to weeks afterwards I have been shopping with NM.come for years and they typically would delay the sending of Gift card, so I did not get too concerned when the email did not arrive on time Two months later, I realized that I never did receive it and called to inquire about the status of the gift card, and was told that the card has been set to me and NM would not re-issue because it has expiredWhile I never did receive such gift card or any email with "NM Gift card", the CS rep refused to provide any evidence of sending such an email nor the gift card number I monitor my email very closely and I went through spams/junk inbox, no such email was ever received and no mail, either I called again and was told that my card h
I want Neiman Marcus Direct to honor their promise to return my furniture for a full refund because of health/safety issues re: dining room chairs FROM: Pamela W [redacted] DATE: October 2, RE: [redacted] II purchased approx$99K in home furniture and furnishings from [redacted] , the online store for Neiman Marcus, or Neiman Marcus DirectThis was between 2010-Over the next year or so, several things happened which pointed me to the unsafe construction of the furniture and also of the hazardous materials used to manufacture some of the items I had purchased Just a few of these purchases with quality and safety/health concerns are: ADining room chairs costing over $for eight chairs fell apart under my family members when seated for dinner; BSilverware sets rusted with only a short period of careful daily use as directed (hand washing and drying; and CAn expensive "Venetian-style" mirror fell apart after b
I feel targeted and this is offending me Today I placed an order of roughly $I placed it well before noon which is when the cut off is for the packagesI called to get a tracking numberI was advised executive services is looking into my orderI asked why, the representative could not tell me why but explained that corporate put a hold on my order for executive services to look at itThis is not the first time this has happenedI had to wait onnhold for minutes to still get no answers about this holdI am absolutely disgusted, this is shamefulIt should be easy- inorder a product I have the money to pay for it and it is shippedThis hold is causing a delay in my package arriving to meI feel completely offended and targeted as to why there is a hold on this orderI feel as though I am being treated differently from other customersI am a level card holder who spends thousands of dollars a year hereThis hold needs to be removed, and all future holds on any
Neiman Marcus doesn't honor the promotion On September 21st, I made an online purchase as there was a double point promotionAll items I purchased are qualify for the promotionI should get $gift card for this purchaseThe order number is: WNXXXXXXXXXXThey said the gift card will be emailed to me in 8weeks but I don't receive it after monthsThen, I called the customer service and was told I can only get $instead of I have the screen shot to show this double point promotion and receipt for the qualified purchaseI want my $gift card!
Gift card cannot be used online!!! I made an online purchase at neiman marcus on 2018-07-and my order is qualified for a gift card which said I should receive the gift card in weeksHowever, today is 2018-10-16, much longer than weeks but I haven't received my gift cardI actually have already tried to reach the customer service through the phone call and online chat several times but all I received is they need more time to process thsi and there's no promise when I can receive itI know the GC will expire so I kept asking at least once EVERY week since SeptemberHowever, I received so many different responses from NM representatives EVERY time!!! And the whole procedure is ridiculously LONG!!! Initially, several agents asked me to wait and until a few days ago finally one agent gave me a series of number which is my GC number through the phone but she said I need to call XXXX-XXX-XXXX to ask for the pinThen I followed her instruction but the next agent said they are not
Cancelled my order with no legitimate reason; Bad customer service On September 15th, I placed two orders onlineThe order numbers are: WBXXXXXXXXXX and WBXXXXXXXXXXI will refer to them as the first order and the second order, respectively The two orders have not been shipped for a weekDuring this week, I called several times to ask if there is anything I could help to expedite the processBut every time I was just told that my orders are under manual review and I need to wait The following complaint is regarding the first order (WBXXXXXXXXXX) : On September 23rd, I received an email saying that the first order was cancelled (without a legitimate reason)I contacted customer service through BG online chat immediately to ask why they cancelled my order, and a representative named Calandria Bsaid "because we were unable to reach you regarding additional information needed to process the order"However, no one from Bergdorf Goodman has ever contacted me to seek for a
I will never purchase another item from Neiman MarcusI ordered a custom envelope engraver and it came to my house with the incorrect capitalization of my last nameI was annoyed but understood that mistakes happen so I called customer service After more than minutes on the phone, I was told a new item would be shipped with the correct last nameToday the replacement arrived with the EXACT SAME MISTAKE! After another lengthy call, I was told I would receive a refund once FedEx could pick the item up, which would not be for several days Then as if I wasn't angry enough, the "supervisor" asked me if I wanted to keep the item for 50% off!? Seriously? Why would I want to keep an item with my last name incorrect? I'm going to send out envelopes and let people think I don't know my own last name!? It was incredibly insulting
This is with regards to several orders placed over the phone with this storeAll of the orders were received with out shipping labels/packing slips This is with regards to several orders placed over the phone with this storeAll of the orders were received with out shipping labels/packing slipsEach time that I phone the store customer service makes the phone ring for atleast a minute prior to picking up, I have not received shipping labels to date, and have wasted ample time gathering them together, when they should have been sent inside the package to begin withI am appalled at the lack of service an establishment of this caliber is giving to their clientThese shipping labels need to be sent out immediatelyA refund needs to be made immediately to my credit card once I get these shipping labels and my merchandise is sent backAccommodations should be made for the time I wasted on the phone and the poor service, when these labels should have been in the package to begin wi
I purchased a $3980 handbag for my friend from Bergdorf [redacted] with $3836.41 Gift card and $143.59 from card, but I was charged $1100 on my card. I placed an order WBXXXXXXXXXX for a $3980 Gucci handbag(item # BGS16_L0N78) on Bergdorf offical website, I combined total $3836.41 in form of gift cards and $143.59 from my Citi mastercard(#XXXXXXXXXXXXXXXX) to made payment for this. The order was placed on 5/24/2016 and posted on 06/02/2016. However, the amount posted on my Citi card is $1100 instead of $143.59, the transaction posted as debit card purchase 03:15pm [redacted] Goodman #63 New York NY XXXXX on my bank statement. Later, My friend don't like this handbag and return it, the Bergodorf return the label price $3980 to my citicard (they said they cannot return more than $2000 in form of gift card according to the federal law). I do receive $3980 from return, however,more importantly, I was charged $3836.41 in form of gift card and $1100(rather than $143.59) from my card, which
Multiple online ordering cancellation and errors that have gone unresolved In early December, I had ordered some boots for my husband as a Christmas giftThree weeks later (nearing Christmas), the boots still hadn't arrived and I had not received a single update as to where they wereI contacted customer service at NM and they told me the boots were shipping directly from the vendor and scheduled to arriveI waited several more days and the boots still didn't arrive so I contacted customer service againThis time, I was notified the order had been canceled and the boots were no longer availableDuring my discussion with customer service, I had told them that this was the THIRD time I had ordered something online and the order get canceled because the item is no longer available (apparently there is a major problem with their online inventory system, I don't know?)Due to my repeated online troubles...I was issued a virtual gift card as a courtesy from Neiman Marcus ($25)In al
Bought a Handbag from Neiman Marcus 10/19/They want to charge me $to repair the zipper? I hardly used the bag since I have many more, went to Neiman's and was asked to pay $to repair the zipper I sopke to the manager and got no where I called the executive office and was told the the space is rented from Nieman Marcus and that there is nothing that can be doneNeiman Marcus should know who they are renting the space to and people that rent from Neiman Marcus shoul follow Neiman customer service rules Honestly I think $is way too mcuh to repair the zipper on the bag and strongly believe Nieman should take a stand by helping a good customer
The website mistake the consignee, but consumers to bear the loss, but also did not take any measures to help consumers, I am very disappointed On November 2015, I use a visa credit card at Neiman Marcus purchased the goods, my account [redacted] @qq.comOrder NoWNXXXXXXXXXX, a total amount of $198, at Neiman Marcus shopping period I have been using the consignee's address: [redacted] XXXXX [redacted] XXX-XXX-XXXX But the order in which Neiman Marcus is the recipient is: [redacted] XXXXX XXXXXXXXXX So I contacted Marcus and Neiman customer service repeatedly told them I did not receive the goods, they tell the recipient is wrong, but not with Neiman, Marcus did not take any measures to recover my losses
I was promised a $gift card for placing a $orderThrough no fault of my own, they cancelled a $item and now refuse to give the $card On 11/29/I placed an order (WNXXXXXXXXXX) at neimanmarcus.comThe sales campaign advertised a $gift card for a $purchaseI specifically ordered over $in items to reach this $gift card levelAt the time I placed the order, they told me that one of the items I purchased was on backorderWeeks later, they told me the item was no longer available and they were cancelling that part of my orderI was not given the option to take a store credit or find a replacement item in order to keep my order total above $My order total before they cancelled the item was $After they cancelled the ($48) item, my total was $They now say this disqualifies me for the $gift card because they have a disclaimer saying that cancellations and returns can affect the gift card qualificationI saw the disclaimer and rea
I am gonna complain Bergdorf [redacted] online store I made two orders last month, while none has been shippedI asked abouttimes, and they lie I made two orders on 09/13/and 09/13/2017, but until today, 10/05/2016, they have not shipped either of the orderDuring this time, I contacted the service more than times, they usually gave me an expected delivery date but the package never came This morning, I checked the order status, found out one of the order is cancelledYesterday, a guy from BG told me I will receive the order today! So I asked them why they cancelled my orderThey said customer can only have one gift set and I have twoWhen I made the order, the two gift set is in my cart automatically, because I spend enough money on two brandsThey added the gift sets in my cart, and now, they do not want to give them to me, so they cancelled my orderI do not understand, because my friend made orders on BG too, she bought things on BG before, but I am a
Ship a wrong item to me and do not solve their mistakes when I order on the phone I never have that bad shopping experience in my lifeBut glad Neiman Marcus give me that lessonIt is a long story, hope the person who see my story can understandIf have any questions, please just ask meFirst of all, I ordered some items togetherAnd it is shipped for separate packageAnd then, one day I get one of those package's return confirmationBut the problem is I never received this packageSo how can I return it even though I never received it??? Than I call the customer service for that problemThat said," Well, I have nothing do with that order, but I can help u reorder it" Fine, then I reorder a complete same order with the return orderThe return order as I never return refund to me $ And the new order which should complete same with previous one cost me also $But the person who help me reorder make a big mistakeMy previous order have a item # [redacted] Bu
refund my gift card I placed an order WNXXXXXXXXXXX which was canceled, I paid with gift card, but unitl now, I still not received the refund
Neiman Marcus is not fullfilling the protmotion they promised at the time of purchase!! I would like to file a complaint against Neiman Marcus based on the order I placed on 1/3/2018, order # WNXXXXXXXXXXXOn the website at this specific time period (the offer expires on 1/4/2018), this department store has a promised gift card promotion for customers who purchase certain regular priced itemI purchased a Moncler down coat from them at $and was qualified to get a $gift card within weeks of my purchase (I have kept order confirmation and the promotion terms showing my eligibility in this case and are willing to provide the documents if needed)However it has been almost weeks and I still didn't receive the gift cardI contacted the store two times and first time the representative name Jairo assured I would receive it by 3/3/Second time I was told I would receive it by 3/9/by a representative name Lyair on 3/5/Apparently they are just bluffing since ti
Order WNXXXXXXXXXX placed on 12-29- Received email X-X-XXXX order canceled due to delivery issue Billed by Neiman Marcus for order and late fee Order WNXXXXXXXXXX placed on 12-29- Received email from Neiman Marcus on X-X-XXXX that order was canceled because of delivery issue and was cited Federal Trade Commission regulations that unless Neiman Marcus heard from me to keep the order the subject order would be canceled Since the merchandise will not be delivered on time I chose to not respond so the order would be canceled I was billed in February for the subject merchandise so I called Neiman Marcus and spoke to a rude representative who told me the merchandise was delivered but could not verified the delivery He came back on the phone after about minutes arguing with me then decided to look into the order further and promised to notify me of the result Unfortunately, nothing from Neiman Marcus so I emailed Neiman Marcus on X-XX-XXXX Ticket NoXXXXXX S
NM is not following the correct steps to complete my credit increases which could lead to identify theft I contacted NM on occasions regarding credit increases both were denied I'm fine with that however both times they didn't follow the proper channels which is to call me on the phone number listed due to my fraud alertThis is definitely unacceptable and NM seems to think its ok at some point they need to held accountable I spoke to Amber Benazeer today in which he was very rudeI reached out to him on a prior occasion for the same problem and it's the same results
I contacted the customer service about times about my orderThey never shipped my order I placed an order on 2016/11/The order number is WNXXXXXXXXXXI received an email that a gift-with-purchase was back orderedThen I contacted the online customer service and told them that I wanted the available items shipped separatelyThe representative told me that she made the request for me and the order was being processedThe back ordered item will be shipped once it's availableEverything seems fine to meThey told me the approximate arrival date of my order was 11/17/Then I checked my order status now and then and it never changedSo I contacted the online customer service several times and they told me a new arrival date of my order which is 11/22/They didn't give me a reason why my order was delayedEvery time they told me that the available items would be shipped separatelyToday I checked my order status againSince the approximate delivery date is days
I made a purchase at neimanmarcus.com in gift card promotion event but never received gift card, NM refused to re-issue even never sent it initially Last year, I made a purchase at neimanmarcus.com and was supposed to receive a $gift card to weeks afterwards I have been shopping with NM.come for years and they typically would delay the sending of Gift card, so I did not get too concerned when the email did not arrive on time Two months later, I realized that I never did receive it and called to inquire about the status of the gift card, and was told that the card has been set to me and NM would not re-issue because it has expiredWhile I never did receive such gift card or any email with "NM Gift card", the CS rep refused to provide any evidence of sending such an email nor the gift card number I monitor my email very closely and I went through spams/junk inbox, no such email was ever received and no mail, either I called again and was told that my card h
I want Neiman Marcus Direct to honor their promise to return my furniture for a full refund because of health/safety issues re: dining room chairs FROM: Pamela W [redacted] DATE: October 2, RE: [redacted] II purchased approx$99K in home furniture and furnishings from [redacted] , the online store for Neiman Marcus, or Neiman Marcus DirectThis was between 2010-Over the next year or so, several things happened which pointed me to the unsafe construction of the furniture and also of the hazardous materials used to manufacture some of the items I had purchased Just a few of these purchases with quality and safety/health concerns are: ADining room chairs costing over $for eight chairs fell apart under my family members when seated for dinner; BSilverware sets rusted with only a short period of careful daily use as directed (hand washing and drying; and CAn expensive "Venetian-style" mirror fell apart after b
I feel targeted and this is offending me Today I placed an order of roughly $I placed it well before noon which is when the cut off is for the packagesI called to get a tracking numberI was advised executive services is looking into my orderI asked why, the representative could not tell me why but explained that corporate put a hold on my order for executive services to look at itThis is not the first time this has happenedI had to wait onnhold for minutes to still get no answers about this holdI am absolutely disgusted, this is shamefulIt should be easy- inorder a product I have the money to pay for it and it is shippedThis hold is causing a delay in my package arriving to meI feel completely offended and targeted as to why there is a hold on this orderI feel as though I am being treated differently from other customersI am a level card holder who spends thousands of dollars a year hereThis hold needs to be removed, and all future holds on any