Neman Marcus did not deliver the product in time and delivered a refurbished product instead of a brand newThe whole process was quite unhappy I ordered a Bally belt from Neman Marcus online web site on 6/and it showed I can pick up from the store within or daysAfter days, I did not get the confirmation from the online system and I called the customer serviceCustomer service told me I could not get the order in timeI double confirmed if the product was still available and they said it wasAfter another days, I called the customer service three days consequentlyThey always told me the product could be delivered the next dayAt the last day, they told me to go to the local store directly and they promised to give me $for customer service satisfaction(The delivery was too slow.) This is weird as online sale should be taken care of the online customer service completely Anyway, I went to the store in Bellevue, WA and got the productAfter I checked the
My order WNXXXXXXXXXXX, and was cancelled on Nov 9, however I have yet received my refund My order WNXXXXXXXXXXX was cancelled on Nov 9, however I have yet received my refundI contacted merchant for couples of time, they said was refund to my credit card, however I have yet receive it, because I paid by gift card
I placed an order online on November 5th at PMWhen I placed the order, I was given an estimate arrival time that my order should be delivered on November 7thI chatted with an online representative on the evening of November 6th since my order was still under "in process" and it has not yet been shippedThe representative told me that my order was still showing it would be arrive the next day, which is the original arrival day Nov 7thHowever, until right now, closed to PM on Nov 7, my order is still "in process" and when I went back to the online representative from Bergdorf Goodman,the representative was telling me the order is still being process and arrival date is moved to tomorrow November 8th and will keep delaying to every next day if needed.I am so disappointed by the service provided by Bergdorf GoodmanNot only they failed to fulfill their commitment to have the order deliver on time, but also their online customer serviceFirst, If the merchant could not keep the
Sold suit with compromised fabric, won't take responsibility My husband and I were introduced to the brand Ermenegildo Zegna in March, as we were looking for a suit for my husband for our wedding We love the way the suit fits on my husband, so we purchased more Zegna suits from Neiman over the last years, spending over $10,on four suits Since my husband now owns so many suits, he's probably only worn each of the suits 5-times, with being a very high estimate About a month ago, my husband sat down in his car seat wearing one of the Zegna suits and the fabric on the leg COMPLETELY tore up It was not a break in the seam, but a complete rip in the fabric, probably about 12-16" long We went to the store and asked them to repair the pants, which they couldn't We wanted the salesperson to find matching pants, which they couldn't The salesperson tried to blame us for the tear in the pants, saying the pant leg may have caught on an object when all my husband
The return package was received but no refund after a month I received my order (order NoWBXXXXXXXXXX) on April In this order it is a Canada goose coat.After I opened the package, I found both style and color didn't match what it is suppose to be and even the brand tag did not match my old Canada goose coatsI printed out the return label right away and dropped the package on April 23rdAfter Bergdorf Goodman received my return package, the online order status was changed to "return pending", but no refund after weeksI chatted with BG CS and I was told they were working on it and I need to waitSo I waited another week and online chatted with CS again on May 21stI was told they would refund me right awayAfter weeks, the refund doesn't show on my credit card I've been shopping with Neiman Marcus and BG for many years, all good experienceVery disappointed with the coat I ordered and their service this time.Can not trust their quality control and customer service
I have been disputing a fraudulent transaction since May with no follor resolution from anyone at the San Diego Neiman Marcus store On March 17th a "BODY-DIOR" purchase was made on my Neiman Marcus Credit Card totaling $Before that purchase my balance was at $I was made aware of the balance in May when I received an email saying I was late in making a paymentI contacted the corporate office to dispute the transactionThe San Diego office closed the dispute saying they had video of the authorized signer showing his ID to obtain the account number in order to make the purchaseDue to this information my husband who is the authorized signer filed a police report to report identity theftOn May 25th I left a message for the Loss Prevention manager, Andrew Webber requesting to see the video of the person who provided the ID because it was not my husbandI did not receive a call backon June 11th I reached out to Kathy Conklin, Andrew's manager to try and resolve my
I was promised a $gift card for placing a $orderThrough no fault of my own, they cancelled a $item and now refuse to give the $card On 11/29/I placed an order (WNXXXXXXXXXX) at neimanmarcus.comThe sales campaign advertised a $gift card for a $purchaseI specifically ordered over $in items to reach this $gift card levelAt the time I placed the order, they told me that one of the items I purchased was on backorderWeeks later, they told me the item was no longer available and they were cancelling that part of my orderI was not given the option to take a store credit or find a replacement item in order to keep my order total above $My order total before they cancelled the item was $After they cancelled the ($48) item, my total was $They now say this disqualifies me for the $gift card because they have a disclaimer saying that cancellations and returns can affect the gift card qualificationI saw the disclaimer and rea
bergdorg goodman sent me pairs shoes that were water damaged and refused to refund, saying they did not damage them, that maybe fedex did I bought pairs shoes at Bergdorf goodman/nyc on 8/28/and it arrived to me in boston few days later (maybe 9/5/18) the outside box was intact, but when I opened up box a week later (I did not need shoes right away), I found the inside shoes, espone pair of sneakers soggy with water,and had to airdry them for days; the other shoes were mildew smelling/as the inside box was wet (not outside box) I called Bergdorf right away and they told me to send back to them I rebought the same pair shoes from them in same size to secure anther pair when Bergdorf received them, they refused to take responsibility for the damage, claiming fedex had maybe damaged them, or maybe my concerierge damaged them, and claimed I wore the tennis shoes I asked why I would wear them, then buy the same pair from them again in the same size, and go through al
I ordered a pair of shoes from NM in December I have been told that my order was cancelled, reordered, on it's way on separate occasions In December of I placed an online order with Neiman Marcus For a pair of Gucci Yoko Snake-print Sandal Item number [redacted] for $ Order # WNXXXXXXXXXX I understood this was a spring/summer preorder and would not get them until March Every weeks NM would place a "pending" on my checking account to make sure I had the funds In March my order was cancelled I called NM and explained my confusion of 10+ week understanding I was getting my order If I had known sooner I could of searched another vendor I am a nurse, I know these are just shoes However, I saved my money up to buy these shoes for a special occasion NM "reordered" my shoes This time the order# was XXXXXXXX On April 4th I called NM to confirm I was in fact getting these shoes The agent confirmed they were to ship April 10th On April 8th
There was a promotion in September A $gift card would be issued with a purchase of more than $ But only a #gift card was issued Order number: WNXXXXXXXXXXX Date: 09/18/ Total amount: $1, Promotional Code: SEPTGC Ticket #: XXXXXX I already talked to the customer service about this issue in detail with no resolution The ticket number is XXXXXX The promotion stated that to earn a credit card there must be a handbag item included in the order I searched in the handbag category and picked up an item After two months I was told this item is not a handbag so the gift card can not be issued
Product not matching the details shown on website. Order #WNXXXXXXXXXXX, purchase date 12/21/2017, problem date 12/23/2017 of receiving, payment method VISA card, When I purchase the item on the website it shows the picture with the accessaries, when I received it, it is the bag without. And when I double checked back to the website, they've exchanged the picture to the wrong bag I am receiving right now. When I call for customer service, they not only took forever to find out the issue, but eventually blame on out of stock so they send me this wrong bag instead. This is huge disappointment and a violation of customer's rights. I am not receiving the item that I indeed purchase, they did not tell me any out of stock (I find it an excuse) information before I call in for customer service, they replace the picture after I purchase it, this is totally wrong. Besides that, this is the gift that I am purchasing for Christmas, due to their mistake, I have to make another trip to buy another
The missing gift card I placed an order WNXXXXXXXXXXX during Neiman Marcus gift card event, my order qualified $gift card, but I only received $300, I contacted them and they said the remaining $was issued, but until now, I still not received it, I contacted them again but no one give me a reply
The merchant sent me wrong merchandise which I returned back to merchantMerchant refused to issue my refund and kept merchandise I ordered articles of clothing from the merchant; three dresses with the Rebecca Taylor brand The merchant sent me incorrect itemsthey were the correct brand but not the items I ordered I expediently returned all three of the items however the merchant refused to issue my refund
Used a gift card to purchased an order, but after the order was canceled, there was no balance left on the card, and refused to reissue the gift card WN8148925762, used a promotion gift card purchased on Jan 1st, After the cancellation, there was no balance went back on the gift cardI contact the Neiman, the assistant told me that the the balance should be back on the card and they are going to check the balance on the gift card.(I have a screen shot that shows the zero balance and the assistant told me that they are going to check the balance)However, after they spend two weeks (Neiman claimed that they only need 3-business day for that), Neiman told me the gift card was expired and they can't reissue promotional gift cardI am very shocked by that, and contact Neiman again and ask them why there was no balance went back to the gift card at the first placeAfter constantly dodging the question, the assistant told my it's Neiman's policy that no refund on the gift card,
Store Gm told me the items I returned from their online store are fake, and I need proof to shoes the items are fake On 04/09/2018, I decided to return an online purchase from Neiman Marcus Last Call to the local store in Milpitas California, the transaction went very smooth, the cashier inspect pairs of the Christian Louboutin shoes, and it seems no problemOn 04/11/around 1pmI got a call from the General Manager OJ Perze told me the pair of shoes that I returned were are fake, and tell me to take it back and he will reverse the refund, also telling me I'm not welcome to the store anymoreI went to the store same day around pm, had a police officer with me, because I want to have a witness with me, unfortunately the officer told me this is a civil matter, and he can't do anything about itI spoke with the GM Oj Perze and ask him who inspect the shoes and said its fake, he told me he send the photo to their department and the department told him it was fakeI ask the
On 05/08/2018, I placed an online order with Neiman Marcus under their MAYGC promotion eventI should receive $gift card rewardBut I didn't On 05/08/2018, I placed an online order with Neiman Marcus under their MAYGC promotion eventI should receive $gift card reward On 05/14/2018, I received the order and noticed that one product in the order was an expired itemSo I contacted the customer service through online chatThe representative Jairo E agreed to adjusted the price for the expired productBefore he processed, I confirmed with him that the gift card reward would not be affected On 06/07/2018, I chatted with Maria F about the gift card amountAnd she confirmed that it will be $gift card and filed note for me However, I still didn't receive the $125, which should be sent by 07/I contacted the customer service for more than timesBut they were either just copying some general information to me, or just requiring me to wait I placed th
Cheap behavior and Fraud to loyal customers I'm writing this email to complain about the whole process about my order WNXXXXXXXXXX and another order I placed in Bergdorf Goodman WBXXXXXXXXXXI returned the whole order in Neiman Marcus right in the store at Natick Boston, and the receipt I got also declared that the items are all within WNXXXXXXXXXXHowever when I check the order status, I found this item Home Changer with Mattress was not canceled, and noticed that the same item was canceled in the order I newly placed in Bergdorf Goodman, which was qualified for a Gift Card (I canceled the order from neiman and placed the same order in BG for this GC promotion), now because that returned order was wrongly counted to Bergdorf Goodman, I'm now only qualified for a Gift Card rather than I've called about this one month ago, last representative said she has taken care of this and took a note for the order also sent a note to your marketing team mentioning I'm still qua
Neiman Marcus Last Call online order cancelled with no proper reason I placed an order on Neiman Marcus Last Call website with order number LCXXXXXXXXXX and the product I purchased was a pair of Salvatore Ferragamo vara low bow pump, color Rosso, size 6.5CThe total amount of the order was $including tax, and was $was paid with gift card and rest of the payment was with credit cardThe order was placed on 3/20, and I received an order confirmation on the same dayThe order status stays in process after I place the orderHowever, the order was cancelled with no email or any sort of contact or explanationI only find out it was cancelled was because I checked the order status todayWhen I reach for the company by phone, I was told by the customer service representative that the price was wrong so they can not sell the shoes to meThe second time I called I was told the item is out of stockHowever, it is their fault to have the wrong price, why should the customer b
Refusal to accept return and issue store credit, based on new return policy not communicated to customers I am a valued customer that has been shopping in the store for at least yearsI bought a dress 7/29/and attempted to return it for store credit on November 22, I was informed I cannot do that, due to the change in their return policy this year I was never informed about the change and always was able to return merchandise on previous occasions, during all years I asked for one courtesy acceptance of merchandise back for store credit, due to their change in policy without informing me, and they still refused to do it As a valued customer who spends thousands in this store every year, I feel that it was a misleading customer practice on their part After all, I requested one time exception!
They're running a $off $order promotionIn the email advertisement it says'valid with other sales', but was not the case used Email says: '$offer valid with sale offers but cannot be combined with any other coupons or single-item discountsExcludes estate jewelry, Godiva, Gorski furs, Tom Ford, merchandise more deeply discounted, NM new arrival merchandise, selected designers, and special events.' I tried to purchase some cold weather wear (hats/earmuffs) which were also on sale at 50% off, but the code did not work when I tried to apply it to my $order of these itemsWhen I reached out to the chat on the website, I was informed that it was not valid on this saleThis is advertising
Neman Marcus did not deliver the product in time and delivered a refurbished product instead of a brand newThe whole process was quite unhappy I ordered a Bally belt from Neman Marcus online web site on 6/and it showed I can pick up from the store within or daysAfter days, I did not get the confirmation from the online system and I called the customer serviceCustomer service told me I could not get the order in timeI double confirmed if the product was still available and they said it wasAfter another days, I called the customer service three days consequentlyThey always told me the product could be delivered the next dayAt the last day, they told me to go to the local store directly and they promised to give me $for customer service satisfaction(The delivery was too slow.) This is weird as online sale should be taken care of the online customer service completely Anyway, I went to the store in Bellevue, WA and got the productAfter I checked the
My order WNXXXXXXXXXXX, and was cancelled on Nov 9, however I have yet received my refund My order WNXXXXXXXXXXX was cancelled on Nov 9, however I have yet received my refundI contacted merchant for couples of time, they said was refund to my credit card, however I have yet receive it, because I paid by gift card
I placed an order online on November 5th at PMWhen I placed the order, I was given an estimate arrival time that my order should be delivered on November 7thI chatted with an online representative on the evening of November 6th since my order was still under "in process" and it has not yet been shippedThe representative told me that my order was still showing it would be arrive the next day, which is the original arrival day Nov 7thHowever, until right now, closed to PM on Nov 7, my order is still "in process" and when I went back to the online representative from Bergdorf Goodman,the representative was telling me the order is still being process and arrival date is moved to tomorrow November 8th and will keep delaying to every next day if needed.I am so disappointed by the service provided by Bergdorf GoodmanNot only they failed to fulfill their commitment to have the order deliver on time, but also their online customer serviceFirst, If the merchant could not keep the
Sold suit with compromised fabric, won't take responsibility My husband and I were introduced to the brand Ermenegildo Zegna in March, as we were looking for a suit for my husband for our wedding We love the way the suit fits on my husband, so we purchased more Zegna suits from Neiman over the last years, spending over $10,on four suits Since my husband now owns so many suits, he's probably only worn each of the suits 5-times, with being a very high estimate About a month ago, my husband sat down in his car seat wearing one of the Zegna suits and the fabric on the leg COMPLETELY tore up It was not a break in the seam, but a complete rip in the fabric, probably about 12-16" long We went to the store and asked them to repair the pants, which they couldn't We wanted the salesperson to find matching pants, which they couldn't The salesperson tried to blame us for the tear in the pants, saying the pant leg may have caught on an object when all my husband
The return package was received but no refund after a month I received my order (order NoWBXXXXXXXXXX) on April In this order it is a Canada goose coat.After I opened the package, I found both style and color didn't match what it is suppose to be and even the brand tag did not match my old Canada goose coatsI printed out the return label right away and dropped the package on April 23rdAfter Bergdorf Goodman received my return package, the online order status was changed to "return pending", but no refund after weeksI chatted with BG CS and I was told they were working on it and I need to waitSo I waited another week and online chatted with CS again on May 21stI was told they would refund me right awayAfter weeks, the refund doesn't show on my credit card I've been shopping with Neiman Marcus and BG for many years, all good experienceVery disappointed with the coat I ordered and their service this time.Can not trust their quality control and customer service
I have been disputing a fraudulent transaction since May with no follor resolution from anyone at the San Diego Neiman Marcus store On March 17th a "BODY-DIOR" purchase was made on my Neiman Marcus Credit Card totaling $Before that purchase my balance was at $I was made aware of the balance in May when I received an email saying I was late in making a paymentI contacted the corporate office to dispute the transactionThe San Diego office closed the dispute saying they had video of the authorized signer showing his ID to obtain the account number in order to make the purchaseDue to this information my husband who is the authorized signer filed a police report to report identity theftOn May 25th I left a message for the Loss Prevention manager, Andrew Webber requesting to see the video of the person who provided the ID because it was not my husbandI did not receive a call backon June 11th I reached out to Kathy Conklin, Andrew's manager to try and resolve my
I was promised a $gift card for placing a $orderThrough no fault of my own, they cancelled a $item and now refuse to give the $card On 11/29/I placed an order (WNXXXXXXXXXX) at neimanmarcus.comThe sales campaign advertised a $gift card for a $purchaseI specifically ordered over $in items to reach this $gift card levelAt the time I placed the order, they told me that one of the items I purchased was on backorderWeeks later, they told me the item was no longer available and they were cancelling that part of my orderI was not given the option to take a store credit or find a replacement item in order to keep my order total above $My order total before they cancelled the item was $After they cancelled the ($48) item, my total was $They now say this disqualifies me for the $gift card because they have a disclaimer saying that cancellations and returns can affect the gift card qualificationI saw the disclaimer and rea
bergdorg goodman sent me pairs shoes that were water damaged and refused to refund, saying they did not damage them, that maybe fedex did I bought pairs shoes at Bergdorf goodman/nyc on 8/28/and it arrived to me in boston few days later (maybe 9/5/18) the outside box was intact, but when I opened up box a week later (I did not need shoes right away), I found the inside shoes, espone pair of sneakers soggy with water,and had to airdry them for days; the other shoes were mildew smelling/as the inside box was wet (not outside box) I called Bergdorf right away and they told me to send back to them I rebought the same pair shoes from them in same size to secure anther pair when Bergdorf received them, they refused to take responsibility for the damage, claiming fedex had maybe damaged them, or maybe my concerierge damaged them, and claimed I wore the tennis shoes I asked why I would wear them, then buy the same pair from them again in the same size, and go through al
I ordered a pair of shoes from NM in December I have been told that my order was cancelled, reordered, on it's way on separate occasions In December of I placed an online order with Neiman Marcus For a pair of Gucci Yoko Snake-print Sandal Item number [redacted] for $ Order # WNXXXXXXXXXX I understood this was a spring/summer preorder and would not get them until March Every weeks NM would place a "pending" on my checking account to make sure I had the funds In March my order was cancelled I called NM and explained my confusion of 10+ week understanding I was getting my order If I had known sooner I could of searched another vendor I am a nurse, I know these are just shoes However, I saved my money up to buy these shoes for a special occasion NM "reordered" my shoes This time the order# was XXXXXXXX On April 4th I called NM to confirm I was in fact getting these shoes The agent confirmed they were to ship April 10th On April 8th
There was a promotion in September A $gift card would be issued with a purchase of more than $ But only a #gift card was issued Order number: WNXXXXXXXXXXX Date: 09/18/ Total amount: $1, Promotional Code: SEPTGC Ticket #: XXXXXX I already talked to the customer service about this issue in detail with no resolution The ticket number is XXXXXX The promotion stated that to earn a credit card there must be a handbag item included in the order I searched in the handbag category and picked up an item After two months I was told this item is not a handbag so the gift card can not be issued
Product not matching the details shown on website. Order #WNXXXXXXXXXXX, purchase date 12/21/2017, problem date 12/23/2017 of receiving, payment method VISA card, When I purchase the item on the website it shows the picture with the accessaries, when I received it, it is the bag without. And when I double checked back to the website, they've exchanged the picture to the wrong bag I am receiving right now. When I call for customer service, they not only took forever to find out the issue, but eventually blame on out of stock so they send me this wrong bag instead. This is huge disappointment and a violation of customer's rights. I am not receiving the item that I indeed purchase, they did not tell me any out of stock (I find it an excuse) information before I call in for customer service, they replace the picture after I purchase it, this is totally wrong. Besides that, this is the gift that I am purchasing for Christmas, due to their mistake, I have to make another trip to buy another
The missing gift card I placed an order WNXXXXXXXXXXX during Neiman Marcus gift card event, my order qualified $gift card, but I only received $300, I contacted them and they said the remaining $was issued, but until now, I still not received it, I contacted them again but no one give me a reply
The merchant sent me wrong merchandise which I returned back to merchantMerchant refused to issue my refund and kept merchandise I ordered articles of clothing from the merchant; three dresses with the Rebecca Taylor brand The merchant sent me incorrect itemsthey were the correct brand but not the items I ordered I expediently returned all three of the items however the merchant refused to issue my refund
Used a gift card to purchased an order, but after the order was canceled, there was no balance left on the card, and refused to reissue the gift card WN8148925762, used a promotion gift card purchased on Jan 1st, After the cancellation, there was no balance went back on the gift cardI contact the Neiman, the assistant told me that the the balance should be back on the card and they are going to check the balance on the gift card.(I have a screen shot that shows the zero balance and the assistant told me that they are going to check the balance)However, after they spend two weeks (Neiman claimed that they only need 3-business day for that), Neiman told me the gift card was expired and they can't reissue promotional gift cardI am very shocked by that, and contact Neiman again and ask them why there was no balance went back to the gift card at the first placeAfter constantly dodging the question, the assistant told my it's Neiman's policy that no refund on the gift card,
Store Gm told me the items I returned from their online store are fake, and I need proof to shoes the items are fake On 04/09/2018, I decided to return an online purchase from Neiman Marcus Last Call to the local store in Milpitas California, the transaction went very smooth, the cashier inspect pairs of the Christian Louboutin shoes, and it seems no problemOn 04/11/around 1pmI got a call from the General Manager OJ Perze told me the pair of shoes that I returned were are fake, and tell me to take it back and he will reverse the refund, also telling me I'm not welcome to the store anymoreI went to the store same day around pm, had a police officer with me, because I want to have a witness with me, unfortunately the officer told me this is a civil matter, and he can't do anything about itI spoke with the GM Oj Perze and ask him who inspect the shoes and said its fake, he told me he send the photo to their department and the department told him it was fakeI ask the
On 05/08/2018, I placed an online order with Neiman Marcus under their MAYGC promotion eventI should receive $gift card rewardBut I didn't On 05/08/2018, I placed an online order with Neiman Marcus under their MAYGC promotion eventI should receive $gift card reward On 05/14/2018, I received the order and noticed that one product in the order was an expired itemSo I contacted the customer service through online chatThe representative Jairo E agreed to adjusted the price for the expired productBefore he processed, I confirmed with him that the gift card reward would not be affected On 06/07/2018, I chatted with Maria F about the gift card amountAnd she confirmed that it will be $gift card and filed note for me However, I still didn't receive the $125, which should be sent by 07/I contacted the customer service for more than timesBut they were either just copying some general information to me, or just requiring me to wait I placed th
Cheap behavior and Fraud to loyal customers I'm writing this email to complain about the whole process about my order WNXXXXXXXXXX and another order I placed in Bergdorf Goodman WBXXXXXXXXXXI returned the whole order in Neiman Marcus right in the store at Natick Boston, and the receipt I got also declared that the items are all within WNXXXXXXXXXXHowever when I check the order status, I found this item Home Changer with Mattress was not canceled, and noticed that the same item was canceled in the order I newly placed in Bergdorf Goodman, which was qualified for a Gift Card (I canceled the order from neiman and placed the same order in BG for this GC promotion), now because that returned order was wrongly counted to Bergdorf Goodman, I'm now only qualified for a Gift Card rather than I've called about this one month ago, last representative said she has taken care of this and took a note for the order also sent a note to your marketing team mentioning I'm still qua
Neiman Marcus Last Call online order cancelled with no proper reason I placed an order on Neiman Marcus Last Call website with order number LCXXXXXXXXXX and the product I purchased was a pair of Salvatore Ferragamo vara low bow pump, color Rosso, size 6.5CThe total amount of the order was $including tax, and was $was paid with gift card and rest of the payment was with credit cardThe order was placed on 3/20, and I received an order confirmation on the same dayThe order status stays in process after I place the orderHowever, the order was cancelled with no email or any sort of contact or explanationI only find out it was cancelled was because I checked the order status todayWhen I reach for the company by phone, I was told by the customer service representative that the price was wrong so they can not sell the shoes to meThe second time I called I was told the item is out of stockHowever, it is their fault to have the wrong price, why should the customer b
Refusal to accept return and issue store credit, based on new return policy not communicated to customers I am a valued customer that has been shopping in the store for at least yearsI bought a dress 7/29/and attempted to return it for store credit on November 22, I was informed I cannot do that, due to the change in their return policy this year I was never informed about the change and always was able to return merchandise on previous occasions, during all years I asked for one courtesy acceptance of merchandise back for store credit, due to their change in policy without informing me, and they still refused to do it As a valued customer who spends thousands in this store every year, I feel that it was a misleading customer practice on their part After all, I requested one time exception!
They're running a $off $order promotionIn the email advertisement it says'valid with other sales', but was not the case used Email says: '$offer valid with sale offers but cannot be combined with any other coupons or single-item discountsExcludes estate jewelry, Godiva, Gorski furs, Tom Ford, merchandise more deeply discounted, NM new arrival merchandise, selected designers, and special events.' I tried to purchase some cold weather wear (hats/earmuffs) which were also on sale at 50% off, but the code did not work when I tried to apply it to my $order of these itemsWhen I reached out to the chat on the website, I was informed that it was not valid on this saleThis is advertising