Summerwind Solar

I was stated in my last response we never agreed to a rebate that was promised by an independent contractor/ relative of the customer. Our settlement proposal is to install the pool pump. We are held to a dealer agreement by [redacted] that does not allow a "rebate" to be applied to the lease. Not only did the independent contractor do this unauthorized, he asked that the check be made out to him. Again Summerwind will install the Pool pump.

Hello
This is yet another one of [redacted] friends being pushed to file a complaint. Summerwind has no means to monitor his system we only have access to information provided from [redacted]. We have on numerous occasions tried to schedule appts. to install his monitoring only to be pushed back and canceled. I have attached email correspondence to the effect. I am also attaching a Independent Sales agreement that Mr. [redacted] signed in Oct 2013 to come to work for us selling. I would think that if our company is so bad why would he want to work for us? On the driveway issue you would think he would have said something about it to us before all this. Again I would like to do what is fair to get Mr. [redacted] taken care of but  is it possible?
Thanks
[redacted]

In response to Mr. [redacted] complaint Summerwind was never notified by the customer or by [redacted] that there was any damage. [redacted] was not is not and never will be a sub-contractor of Summerwinds. [redacted] was brought in by [redacted] and not by us. Again [redacted] was the person agreeing to provide this. If there is damage caused by them and it was because of SummerwindS neglect we will be more than happy to take care of the damage. I did not receive the Bill. Are we sure there are not any other items since the first complaint because it has changed.Thanks[redacted]

[redacted] was sold by [redacted] husband whom was an independent contractor for Summerwind. The $7000 rebate was not known at the time by either me or my partner. We would have never agreed to that it is not the right way to do business. We do however agree with the installation of the...

pool pump and will schedule that asap for install. To rebate a family member is just not the way we want to do business. As far as the roof leak is concerned this is this first we have heard of it. Would you not think that we have not seen any rain for months that you would have said something after the last rain?This complaint has no validity and should not be against Summerwinds Revdex.com standing.Thanks[redacted]Managing MemberSummerwind Solar LLC

Again Mr. [redacted] whom was fired from Summerwind for doing unscrupulous business deals is having his friends/customers file Revdex.com complaints against Summerwind.Mrs [redacted] claims are denied by Summerwind. Summerwind never agreed to any Rebate. Summerwind had to pay for extra work that was not...

included in the contract and went above and beyond to try and please this customer. Again we would like to make sure the customer is happy and went threw alot of extra expense to make that happen. Again Summerwind believes that all these claims are being promoted by an x- independent contractor that is disgruntled.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 [redacted] is my X husband since 2001, not my husband. If they won't honor the contract that I have for the $7,000 loan,  then they have to re adjust my payment and deduct it from my monthly payment because it was formulated into my payment. .. As for the leak,  it is in a back bedroom that I rarely go  into and look up at the ceiling. I am prepared to stop auto withdrawal on this account if this is not resolved asap. Thank you. Rachelle
Regards,
[redacted]

[redacted] is leasing his solar panels through [redacted]. We did speak to Mr. [redacted] on 2/20/2014 about his production. We informed him at that time that he needed to contact the leasing company about the production of the solar panels. The leasing company can see what the panels are...

producing; we (Summerwind Solar, LLC) cannot view his production. It is the leasing company that guarantees the annual production of the panels. It is part of his lease.
When we turned on Mr.[redacted]’s system, we also tried to connect his monitoring system.  This was difficult and Mr. [redacted] had a restricted schedule on when we could come out to work on it. It took us 6 months to finally get his monitoring up and running. Due to the delay of monitoring, we do not have a full year of production. It does take a full year of monitoring to see if there any loss of production. Mr. [redacted]’s monitoring system has been on since 9/7/2013.
In regards to the driveway, the difference is the new concrete to the existing concrete. We replaced the driveway with broom finished to match the existing driveway. We have been out there 3 times-2 times with the homeowner and 1 time with the sales representative.

This person first reached out to me on Friday,May 21 demanding someone come out I told him the company closed and I would try next week to find something or someone to simply come out and turn it on properly. He continued to call Saturday and Sunday. I am sorry but those are my days off...

and I told him I would try and get someone out the following week obviously he does not want to listen. Summerwind has closed the doors and I am trying to find someone to go look at it and turn it on but when he calls and threatens law suits and acts like this I  am a little hesitant to do anything. Again Summerwind is closed and will close the Summerwind Revdex.com account. Again this system is completely installed and was provided as described I will reach out to him this week when I can find a technician to go turn the system on.

This complaint is about [redacted] whom was fired by Summerwind Solar for doing unscrupulous dealings. [redacted] is having his friends and customers file complaints with the Revdex.com against Summerwind. Mr. [redacted] complaint that is being filed stems from this reason. Mr [redacted] system was installed almost...

2 years ago and this is the first we have heard about these allegations. Summerwind did not do the extra work described by Mr. [redacted]. [redacted] took on himself to order the extras like more insulation,attic barrier, etc. Summerwind had nothing to do with that. So if Mr. [redacted] has issues with those he should file the complaint with the company that did those extras not Summerwind. Something tells me that we will be seeing more complaints coming from Mr. [redacted]s customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 According to [redacted] is responsible for monitoring the system for the 1st 2 years.  It didn't take them 6 months because of me.  It took them 6 months because they had the wrong equipment. They kept on just showing up without making appointments. At the time I worked out of my home office and on 2 occasions when they came out they were able to attempt to install the monitoring equipment but it didn't work correctly.  I finally suggested having my son, who is a computer "wiz kid" help them and they agreed.  The scheduling problem came about because he worked o Saturdays and that's when they wanted to come out.  I believe they had to wait 2 or 3 weeks for him to schedule a Saturday off.  In any event the buck seems to be getting passed around regarding the solar.  They have not monitored it for the required 2 years and it's their responsibility.  As far as the driveway goes it's simply a terrible unmatched, in texture, repair and not acceptable by any standards.

This letter is in response to the complaint from the customer [redacted] We are currently trying to work with the customer regarding her complaints. I am supplying some of the HOA emails and other information but we have not been able to go out and inspect the roof issues or repair any...

of the items due to not being able to set time frames that will meet the homeowners schedule. Summerwind also provided an upgraded service panel and 2 new car chargers for the homeowners electric cars. These 2 car chargers are 220v and use a lot of power that was being used before. There are several other issues that need to be worked out and Summerwind will continue to try and work this out with the homeowner. I wanted to file this to meet the 7day deadline. Thanks [redacted]

This complaint is about [redacted] whom was fired by Summerwind Solar for doing unscrupulous dealings. [redacted] is having his friends and customers file complaints with the Revdex.com against Summerwind. Mr. [redacted] complaint that is being filed stems from this reason. Mr [redacted] system was installed almost...

2 years ago and this is the first we have heard about these allegations. Summerwind did not do the extra work described by Mr. [redacted] took on himself to order the extras like more insulation,attic barrier, etc. Summerwind had nothing to do with that. So if Mr. [redacted] has issues with those he should file the complaint with the company that did those extras not Summerwind. Something tells me that we will be seeing more complaints coming from Mr. [redacted]s customers.

I was stated in my last response we never agreed to a rebate that was promised by an independent contractor/ relative of the customer. Our settlement proposal is to install the pool pump. We are held to a dealer agreement by [redacted] that does not allow a "rebate" to be applied to the lease. Not only did the independent contractor do this unauthorized, he asked that the check be made out to him. Again Summerwind will install the Pool pump.

Hello

This is yet another one of [redacted] friends being pushed to file a complaint. Summerwind has no means to monitor his system we only have access to information provided from [redacted]. We have on numerous occasions tried to schedule appts. to install his monitoring only to be pushed back and canceled. I have attached email correspondence to the effect. I am also attaching a Independent Sales agreement that Mr. [redacted] signed in Oct 2013 to come to work for us selling. I would think that if our company is so bad why would he want to work for us? On the driveway issue you would think he would have said something about it to us before all this. Again I would like to do what is fair to get Mr. [redacted] taken care of but  is it possible?

Thanks

[redacted] was sold by [redacted] husband whom was an independent contractor for Summerwind. The $7000 rebate was not known at the time by either me or my partner. We would have never agreed to that it is not the right way to do business. We do however agree with the installation of the...

pool pump and will schedule that asap for install. To rebate a family member is just not the way we want to do business. As far as the roof leak is concerned this is this first we have heard of it. Would you not think that we have not seen any rain for months that you would have said something after the last rain?This complaint has no validity and should not be against Summerwinds Revdex.com standing.Thanks[redacted]Managing MemberSummerwind Solar LLC

Again Mr. [redacted] whom was fired from Summerwind for doing unscrupulous business deals is having his friends/customers file Revdex.com complaints against Summerwind.Mrs [redacted] claims are denied by Summerwind. Summerwind never agreed to any Rebate. Summerwind had to pay for extra work that was not...

included in the contract and went above and beyond to try and please this customer. Again we would like to make sure the customer is happy and went threw alot of extra expense to make that happen. Again Summerwind believes that all these claims are being promoted by an x- independent contractor that is disgruntled.

This reply from Summerwinds Solar and Mr. [redacted] is the farthest from the truth. We have a signed contract saying that when our job was completed that we would be given $2500.00 rebate. Mr [redacted] refuses to refund this to us, and told me he had too much money in our project. I was not the one that calculated this. If they had not torn our whole yard up twice, he would not have had to pay the fee, and if they would have known what they were doing, they would have factored in the fee for the 60 amp service. I believe I have held up my end of the contract, and now it's his turn to get my rebate to me which is months overdue.Thank You,[redacted]

Again Ms. ** continues to say he has had conversations with me [redacted]. I have never spoken with either of them or been to there residence. They continue to insult me and my company but again if they would like to call and speak with me for the first time I would be happy to speak with them. I am finally out of the hospital so I am available. I suffered a serious heart attack 2 months ago so think me being available as they said would be a little tough. They may be mistaking me for my partner [redacted]. None the less we have no record prior to 2 months ago via phone conversations, email, or any other correspondence that they were not happy with the install if they do I would like to see the correspondence stat.ing so because we went threw all our records and found none. 

The customer is threatening several ways but we did not deface there home as they say. We are not in the business to deface people's homes that is ridiculous. We have offered several solutions to try and make them happy. The only solution to them is to move the conduit in there new remodel which we would be happy to do but not for free our cost. I believe this is very fair but to continue to call me names and threaten the company is not getting it anywhere.Again I would be happy to go out next week and meet and see if we could come to and agreement and meet for the first time.

Thanks

In response to Mr. [redacted] complaint Summerwind was never notified by the customer or by [redacted] that there was any damage. [redacted] was not is not and never will be a sub-contractor of Summerwinds. [redacted] was brought in by [redacted] and not by us. Again [redacted] was the person agreeing to provide this. If there is damage caused by them and it was because of SummerwindS neglect we will be more than happy to take care of the damage. I did not receive the Bill. Are we sure there are not any other items since the first complaint because it has changed.Thanks[redacted]

Owner did not sepecify on friday anything about next week. He just stated he would send someone out. Also nobody informedus at all that there was a certain way that the system would have to be turned on. we were told that once aps put in their meter the system would be turned on at that time.  as far as contatcting the owner over the weekend, we had no knowledge that he did not work on sat or sun. we were just looking to get a time or time fram of when we could possilby get some one to get the system working. again nothing was said about geting someone out the next week so t was not lack of not listening, it was the lack of not stating the information. Reason for bringing up law suites was because some  people do not want to listen or do anything and take their time if it is not stated and also because it messed with the contract we had signed for and also voide warrenty for the whole system as well.
Yes we were contatcted today with a date for someone to turn on the system but ower was rude. he stated the day and time and then just hung up.