Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[redacted] also clearly states that they do not accept scanned tickets. The buyer of my tickets clearly uploaded scanned tickets to Subhubs site and did not follow their rules. I appreciate that you are not charging me the $600 fee however it is not my problem that you refunded him the fee seeing he is the one who did not follow [redacted]'s rules. Because we can't come to a solution, I will have my attorney handle.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The wristbands for the Made in America Festival were not sent to the original pass holders until the week of the event, which was made aware to the customer prior to placing the order. We instructed the card holder to reach out to us if they did not receive any [redacted] tracking information by Tuesday,...
August [redacted]. Instead of alerting us they decided to post this to the Revdex.com. The seller was able to ship the tickets on the [redacted], and we upgraded the customer to [redacted] overnight delivery to ensure a timely delivery, which can you can see the delivery of on September [redacted] via [redacted] tracking ID number [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I did not search for ben folds. I live in [redacted]. Clearly this was 100 percent unintentional. The app does not have any safeguards to ordering a ticket and I do not remember acknowledging or authorizing that my credit card information would be stored within the app. That is not a safe consumer practice. Why would I want to buy a weekday ticket to ben folds in Atlanta? Perhaps this was an advertised button on your app? I never typed in a search for ben folds prior to buying a ticket. It sounds like your app is not safe enough to protect consumers. There needs to be a step to prevent this and I reached out to you to let you know that your app is not built up to modern standards. I don't think it's fair that this happened because your app is not a secure way to purchase tickets.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My email is the respond: I am rejecting their response. TickPick’s response is unfortunate, untrue and misleading, as they never provide any evidence that my tickets were Flash Seats. The picture that Tickpick provided as an example was not for my seats and not in the section I bought my tickets at. Attached is an example of 2 checkout page from my section and section next to it. Further, attached a screenshot of my tickets checkout page at the time of purchase. Those tickets are clearly not displayed as Flash Seats. All of those tickets are listed as ‘Electronic Delivery’ like that ones I purchased and are totally different from Flash Seats. Tickpick is trying to provide false evidence and effectively broke the trust with their costumers by using deceptive tactics. Thanks, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
As a secondary marketplace, TickPick does not control the prices of the tickets listed on our site. The prices are determined by the sellers, who are free to list their tickets above of below face value. The buyer acknowledged this at checkout, when we asked him to check a box stating...
that he understood that the price of the ticket may be above or below face value. In this case, the customer purchased General Admission tickets for $155 per ticket, even though there are other equivalent tickets available for $64 per ticket at the time of this response. We cannot control which ticket listing the buyer chooses to purchase. But to resolve this issue and to not make this a poor experience for the buyer, we would be willing to take a significant loss on this sale and honor the price of $64 per ticket that the buyer could have selected instead. Please let us know and we will refund the amount to the card on file. Thank you!
Like any ticket marketplace, TickPick allows sellers to list tickets for events that are months in advance even if they do not have the tickets available for immediate delivery. This is a very common occurrence, and in these cases we require sellers to disclose a deliver by date at the checkout page...
so our customers are fully aware prior to purchase. In this case the seller provided a ship date of October [redacted] which was clearly stated at the checkout page in the seller notes (note: this was a conservative date since the primary seller did not provide exact details). In addition, this date was provided in the confirmation email to the customer immediately after their purchase on June [redacted] We still allow customers to select the FedEx service they would like if tickets are not available at the time of purchase, as it is common for a buyer to be traveling for an event. While we understand that a significant amount of money was spent on this purchase, all the appropriate information was provided prior to and post purchase to set expectations for the customer. We offered the customer to refund the commission we made on the purchase for any confusion we may have caused them, but we are unable to refund in full as the seller properly disclosed the delivery date in the listing.
We understand you had a negative experience with this one particular seller and we are sorry for that. Because of this sellers pricing error we have provided you with a $50 promo code to buy other tickets. As you requested, we'd be happy to help you find other available tickets for this concert which you can use the $50 promo code towards.Please call us at your earliest convenience: ###-###-####.TickPick Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[redacted] also clearly states that they do not accept scanned tickets. The buyer of my tickets clearly uploaded scanned tickets to Subhubs site and did not follow their rules. I appreciate that you are not charging me the $600 fee however it is not my problem that you refunded him the fee seeing he is the one who did not follow [redacted]'s rules. Because we can't come to a solution, I will have my attorney handle.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The wristbands for the Made in America Festival were not sent to the original pass holders until the week of the event, which was made aware to the customer prior to placing the order. We instructed the card holder to reach out to us if they did not receive any [redacted] tracking information by Tuesday,...
August [redacted]. Instead of alerting us they decided to post this to the Revdex.com. The seller was able to ship the tickets on the [redacted], and we upgraded the customer to [redacted] overnight delivery to ensure a timely delivery, which can you can see the delivery of on September [redacted] via [redacted] tracking ID number [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I did not search for ben folds. I live in [redacted]. Clearly this was 100 percent unintentional. The app does not have any safeguards to ordering a ticket and I do not remember acknowledging or authorizing that my credit card information would be stored within the app. That is not a safe consumer practice. Why would I want to buy a weekday ticket to ben folds in Atlanta? Perhaps this was an advertised button on your app? I never typed in a search for ben folds prior to buying a ticket. It sounds like your app is not safe enough to protect consumers. There needs to be a step to prevent this and I reached out to you to let you know that your app is not built up to modern standards. I don't think it's fair that this happened because your app is not a secure way to purchase tickets.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My email is the respond: I am rejecting their response. TickPick’s response is unfortunate, untrue and misleading, as they never provide any evidence that my tickets were Flash Seats. The picture that Tickpick provided as an example was not for my seats and not in the section I bought my tickets at. Attached is an example of 2 checkout page from my section and section next to it. Further, attached a screenshot of my tickets checkout page at the time of purchase. Those tickets are clearly not displayed as Flash Seats. All of those tickets are listed as ‘Electronic Delivery’ like that ones I purchased and are totally different from Flash Seats. Tickpick is trying to provide false evidence and effectively broke the trust with their costumers by using deceptive tactics. Thanks, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
As a secondary marketplace, TickPick does not control the prices of the tickets listed on our site. The prices are determined by the sellers, who are free to list their tickets above of below face value. The buyer acknowledged this at checkout, when we asked him to check a box stating...
that he understood that the price of the ticket may be above or below face value. In this case, the customer purchased General Admission tickets for $155 per ticket, even though there are other equivalent tickets available for $64 per ticket at the time of this response. We cannot control which ticket listing the buyer chooses to purchase. But to resolve this issue and to not make this a poor experience for the buyer, we would be willing to take a significant loss on this sale and honor the price of $64 per ticket that the buyer could have selected instead. Please let us know and we will refund the amount to the card on file. Thank you!
Like any ticket marketplace, TickPick allows sellers to list tickets for events that are months in advance even if they do not have the tickets available for immediate delivery. This is a very common occurrence, and in these cases we require sellers to disclose a deliver by date at the checkout page...
so our customers are fully aware prior to purchase. In this case the seller provided a ship date of October [redacted] which was clearly stated at the checkout page in the seller notes (note: this was a conservative date since the primary seller did not provide exact details). In addition, this date was provided in the confirmation email to the customer immediately after their purchase on June [redacted] We still allow customers to select the FedEx service they would like if tickets are not available at the time of purchase, as it is common for a buyer to be traveling for an event. While we understand that a significant amount of money was spent on this purchase, all the appropriate information was provided prior to and post purchase to set expectations for the customer. We offered the customer to refund the commission we made on the purchase for any confusion we may have caused them, but we are unable to refund in full as the seller properly disclosed the delivery date in the listing.
We understand you had a negative experience with this one particular seller and we are sorry for that. Because of this sellers pricing error we have provided you with a $50 promo code to buy other tickets. As you requested, we'd be happy to help you find other available tickets for this concert which you can use the $50 promo code towards.Please call us at your earliest convenience: ###-###-####.TickPick Support
We feel it best to refund the customer in full for the order to close the books on this.