Revdex.com
I have reviewed the response made by the business in reference to complaint and have determined that my complaint has NOT been resolved because these charges did not go through until after the fact and no confirmation was received of purchase and therefore due to no tickets being sent and TWO payment rejections without any tickets I was made to believe that no tickets were purchased. I never received any tickets, I never received a receipt and the payment rejections were on my account until recently a charge appeared for the 268.00. I have never dealt with a ticket company such as this and I am very sketched out and again am requesting a refund due to the confusion and I apologize if I didn't understand however, the information was presnted as if no tickets were confirmed or purchased so that was what I went with
As previously explained to [redacted], there were absolutely no grounds to cancel and refund his purchase because the tickets he ordered were clearly stated to be delivered via Flash Seats. The reason his friends order was refunded was because the seller of those tickets failed to properly disclose...
the delivery method of the tickets, and thus he was within his rights to cancel the order per TickPick's User Agreement. Unfortunately for [redacted], the tickets he purchased were listed correctly, and TickPick's User Agreement also protects sellers against cancellations without cause. This was explained several times to [redacted], including proof of the language provided on the checkout page regarding the delivery method. TickPick is responsible for providing tickets that are valid for entry at any given event, not tickets that can be sold on every ticket marketplace available. [redacted] was free to post the tickets for resale on all the marketplaces that allow Flash Seats as a delivery method, the same opportunity that every ticket holder had for this event. [redacted] refused to accept these circumstances, and continued to push for a full refund of his purchase. After several days of discussion, TickPick had to close the issue and move forward as there was no grounds for a full refund. (Attached you can see the seller notes from our database showing that these were noted properly "Flash Seats", and we have attached an example of what the checkout page looked like, clearly displaying Flash Seats).
Our policy on "drastic pricing errors" has come under a bit of scrutiny lately, but we stand by our decision to cancel the buyer's order. The seller of these tickets notified us 2 minutes after receiving the sale notification that the tickets were accidentally listed at the wrong price for...
that location on the floor, and that they would not be able to fulfill the sale. The customer was notified of the drastic pricing error only 5 minutes after placing her order that the sale would need to be cancelled and that she would be issued a full refund because of the drastic pricing mistake.The cheapest ticket for this Adele concert in the 400-level of Phillips Arena is currently listed at $369, and the buyer had purchased these Floor seats, some of the most valuable seats in the venue, for $414 per ticket. The cheapest floor seats in Floors sections 1-4 are listed at $1100 per ticket. The seller later corrected his mistake and re-listed the tickets more in line with the appropriate market value.TickPick will not be penalizing the seller for this sale and will not be reversing our decision to cancel the order. We understand the buyer does not find this to be a favorable decision, but the charge on her card has been voided and she is free to shop for other tickets she may be interested in.In light of the recent disputes surrounding our handling of drastic pricing errors, we will be adding a paragraph to the TickPick User Agreement dedicated to better explaining our policy in better detail. We hope this will help our users understand how we handle these cases and to reduce the number of complaints in response to these decisions.
Unfortunately, in cases where a concert is postponed for a later date, TickPick is not able to issue a refund to the buyer in accordance with our User Agreement, as a protection for our sellers. A buyer is only entitled to a refund if it is definitively announced that the event will not be...
rescheduled for a later date. The reason that TickPick is not in a position to offer a refund, when the primary marketplace (Ticketmaster) would be, is because TickPick does not own the tickets being sold. As a secondary marketplace, the tickets are being listed by a seller, and we are not able to force the seller to take back tickets that they have already sold. This policy is the standard policy as any of our peers in the ticket resale industry. We recognize that this is an inconvenience to a buyer who hopes to attend an event on a certain date, and that an artist rescheduling an event multiple times can be disappointing, but we are at the mercy of the artist in situations like this as we do not have the ability to seek a refund from the venue ourselves. We advise our customers to hold onto their tickets until the rescheduled date. If unable to attend the rescheduled event, we advise that the tickets be re-listed for sale so that they can be re-sold to a new buyer who can attend the event on the new date.
Hello - I am sorry to hear that you had a bad experience. First, are you sure it was with TickPick.com? I checked our records and have nothing with the provided email or anyone with that last name. If you have the order number that was provided in the email can you please provide that to us so we...
can better assist you? Thank you in advance,TickPick Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I filed complaint ID #[redacted] on 9/*/16 and accepted the companies response to return my money and on 9/*/16 the complaint was closed. But now its 9/**/16 and they still have not returned my money
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The user agreement clearly states the tickets are guarentee before the Event once confirmed . The tickets were confirm . I have attached the user agreement so you can clearly see . They don't want to own up to there guarantee because ticket prices went up after I purchased . I have attached my email and also a screenshot so you can see it saids 100 percent guarentee and confirmed and you can see they never uploaded tickets and I never received them .
Upon the Seller confirming the sale, the Buyer is guaranteed to receive the tickets in time for the event. For physical tickets purchased prior to the day of an event, tickets are guaranteed to be delivered one day prior to the event. For e-tickets purchased the day of an event, tickets are guaranteed to be delivered 30 minute prior to gametime; if purchase is within 2 hours of the event, tickets will be delivered within 30 minutes of purchase. If there are any issues or discrepancies with the tickets that you receive from what was purchased, TickPick will do it's best to find comparable replacement tickets. If replacement tickets cannot be found or are not available at a comparable price, TickPick reserves the right to cancel the order and refund the full purchase amount to the buyer. In this case TickPick will provide you with a prepaid FedEx shipping label to use to return the tickets to TickPick.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I sincerely apologize if you felt that the response was slanderous in any way-that was never the intention. Our company does our absolute best to provide the best customer service, but we also must make sure that we are reviewing each situation with careful consideration. At this point, we would like to come to a resolution.The buyer of the tickets for this order has already charged back with their credit company and the funds have been credited back. We will take the responsibility of selling the tickets that they ordered. The funds have been refunded to the customer's card and they no longer have to sell the tickets. Please let us know how we can accommodate in this situation. We can be reached at by email at [email protected] or by phone at ###-###-####. Again, I really apologize if you felt that my response was rude in any way.
Hello,The buyer made two initial order attempts on our website, but were denied by our fraud detection system because their credit card was linked to fraud. The buyer called our customer support line; we informed the buyer that those two order attempts did not process, nor was their credit card...
charged. After going through our verification protocol with the buyer, our representative lifted the block on their account and informed them that they were free to place another order on our website; the buyer responded, "I do, my husband would be so upset if I didn't" and at 11:56 AM the buyer attempted a third purchase that went through successfully. Please see the attachment to see the transaction history by this buyer, as well as the time of each attempt.We have the entire conversation between the buyer and our customer support agent that completely refutes this claim; we are happy to provide that recorded conversation if it helps determine that this is an absolutely false claim.
After researching the event, the customer then proceeded to make a purchase through our app. Please see the attachment labeled "Search_BenFolds" to see that the customer researched the event at 6:46 and then proceeded to place this order at 6:52. The customer's last search before the order was...
placed was for the ticket that was delivered to them. The ticket was shipped and delivered to them the next day. The customer reached out and we offered to help them list the ticket for sale to help them recoup the funds for their order.Our app is designed in that several steps need to be taken, and acknowledgements need to be checked before an order is placed. Our app will save a customer's credit card information if they have made a previous purchase out of convenience. However, many steps need to be made before a purchase is completed. The customer was researching the event and then proceeded to place an order. I am happy to send over screenshots of the multiple acknowledgements that need to be checked off by specific pressure of a finger. We wanted to help the customer and offered to refund them the commission that we made on the sale and add $10 to their account in credit for a future purchase. By doing so, we would be putting ourselves at a loss for an order that was consciously made by the customer. In this situation, we do not feel that the customer should be refunded the full amount of the order.If I can provide any more documentation, please let me know.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am writing regrading the complaint ID [redacted]. My problem with the business is that I purchased tickets online through this website for well above the actual ticket price. The tickets were originally $150 a piece. I bought two tickets. My final price for the 2 tickets was over $1000. They hiked the prices of their tickets over %70 mark up. It doesn't make sense that these companies can buy all the tickets and then I have no choice but to buy through them. They are a middle man reaping all the benefits. Now to me, I see this as no different than a person selling on the street. We call those people "Scalpers" and scalping is very much illegal in many aspects. Instead, they give these people the name "Ticket Brokers" instead of scalpers and now it allows them to do this?? That is ridiculous! The mark up is at a staggering rate and I believe I deserve some money back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
So your main argument is that HALF the listing was correct, so I was supposed to magically know which half of the listing was correct and which half was not. You cannot conduct business in this manner. These tickets were incorrectly labeled. At the time of purchase, you claim that the playoff schedule had not been released, but this is FALSE. I waited until the playoff schedule was released before searching for tickets on several ticketing websites. Your competitors such as [redacted] all had tickets listed that very night with the CORRECT game, date, and time. Your website is the only one that did not have the tickets correctly labeled. You also claim that I should have double-checked the ticket dates. I did double-check the ticket dates, once when I looked at the the original ticket listing and once when I received your confirmation email which once again listed the game date as 4/**/16 at 8:00 PM.The standard practice of your competitors is to leave dates and times completely blank for events which have not yet been given a definitive date. Your listing practices go against industry standards and create false and misleading information for the consumer. The fact that you so vehemently defend these practices which go against all standard operating procedures for online ticketing vendors indicates that you knew there would be confusion and that you knowingly listed information for a ticket sale that was out of date and incorrect. Such practices seem to indicate illegal and possibly fraudulent ticket listings which are not in keeping with industry standards. If I do not receive a full refund in the amount of $414. for your sale of incorrect tickets, my next course of action will be to file complaints with both New York State Attorney General [redacted] office and with the New York State Consumer Protection Agency.Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
TickPick is a marketplace where fans and sellers of tickets list tickets for sale where other buys can buy tickets.Once a sale is confirmed we guarantee the delivery of those tickets at the price which was paid.Unfortunately the seller of these tickets made an honest mistake and listed tickets worth...
$316 for $16. Once the order was placed and the seller received the order to purchase their tickets they immediately notified us that there was a problem. If the seller had confirmed this order than our BuyerTrust Guarantee would be in effect and we'd require the seller to uphold their sale. Instead, the cardholder was not charged for this order and has been fully refunded and provided a discount on any future order.This situation is completely rare, but honest mistakes do happen and we work with both buyers and sellers to make sure our ticket marketplace is fair and accurate.TickPick Support
Hello,Please see the three attachments for reference to the customer's complaint. The customer placed an order on May [redacted] at 2:10 PM, the tickets were delivered to them at 4:18 PM EST. The first email they received informed them of the order they placed. The second email we sent confirmed the order...
and that the tickets were transferred. Within the body of that second email explains in exact detail how to obtain the tickets that were transferred to the customer. The Atlanta Braves distribute their tickets through an electronic transfer which was explained in the second email that we sent. The third attachment shows that the tickets were transferred to the buyer in ample time before the event at 4:18 PM EST; the game started at 7:35 PM EST.The customer called in before the event, in which one of our representatives explained over the phone how the tickets would be transferred to them. All of the exact details that were reiterated over the phone were delivered via email.We do not feel the customer deserves a refund in this situation as the tickets they order were delivered in ample time before the event. We explained in exact detail through email and over the phone how to obtain their tickets and the order they placed was delivered successfully.Please let me know if I can provide any additional documentation to resolve this dispute.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Tickpick did not inform me on the type of tickets they sold me. It may be that the seller inform Tickpick that those are special tickets and Tickpick update it in their system after the fact, but I never officially got inform on those special tickets. Even when I initiate the contact with Tickpick few days after my purchase to ask them for confirmation for my purchase, they never provide evidence that my tickets are special kind. I have strong evidences that Tickpick did not inform me nor other of clients on those special type of tickets. Tickpick had several glitches in their system and they refuse to admit it. This is sad that Tickpick chose to handle their costumers that way and lose their trust.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We agree that the buyer was put in an undesirable position as the event quickly approached. This is a very rare occurrence, and we worked diligently to provide adequate replacements for the buyer. Unfortunately, the replacements, which we thought were upgrades, did not fulfill the customer's...
expectations.The National Championship can be a hostile environment depending on the location of your seats. We realize that the customer was put in a less than desirable position being relocated to a section of an opposing fan base. After reviewing the situation and the customer's unique experience, we mutually agreed to refund the customer's card 25% of the total order. These situations are far and few between, so we were happy to resolve such a rare situation.
We apologize for any confusion. TickPick is a secondary marketplace where sellers are free to list tickets for sale for whatever price they would like to receive in exchange for their tickets, which is often regarded to as the "market value." The $150 per ticket price that the fan next...
to you informed you about is the "face value" of the ticket which is the price that the original purchaser spent to buy these tickets directly from the venue at the time they went on sale. Bruce Springsteen is an extremely popular artist, so it's not uncommon for his tickets to sell out within minutes of being released for sale by the venue. Once they have sold out through the venue, it's natural that overwhelming demand for the concert caused the market value being paid on TickPick and other secondary markets to rise above the face value of $150. As part of our user agreement and right on our checkout, we try to make this as clear as possible, and specifically say "tickets may sell above (or below) face value". As for the tickets being loaded onto a [redacted] gift card, that is becoming the norm for Bruce Springsteen concerts. Because Bruce Springsteen requires that the original credit/debit/gift card be present at the time you enter the venue, the tickets are often bought on a prepaid gift card and are shipped to the fan who purchases them. It's an unconventional delivery method but is an effective way for the venue to prevent fraud, which is a big plus for the fans. Please let us know if you need anything else.
Revdex.com
I have reviewed the response made by the business in reference to complaint and have determined that my complaint has NOT been resolved because these charges did not go through until after the fact and no confirmation was received of purchase and therefore due to no tickets being sent and TWO payment rejections without any tickets I was made to believe that no tickets were purchased. I never received any tickets, I never received a receipt and the payment rejections were on my account until recently a charge appeared for the 268.00. I have never dealt with a ticket company such as this and I am very sketched out and again am requesting a refund due to the confusion and I apologize if I didn't understand however, the information was presnted as if no tickets were confirmed or purchased so that was what I went with
As previously explained to [redacted], there were absolutely no grounds to cancel and refund his purchase because the tickets he ordered were clearly stated to be delivered via Flash Seats. The reason his friends order was refunded was because the seller of those tickets failed to properly disclose...
the delivery method of the tickets, and thus he was within his rights to cancel the order per TickPick's User Agreement. Unfortunately for [redacted], the tickets he purchased were listed correctly, and TickPick's User Agreement also protects sellers against cancellations without cause. This was explained several times to [redacted], including proof of the language provided on the checkout page regarding the delivery method. TickPick is responsible for providing tickets that are valid for entry at any given event, not tickets that can be sold on every ticket marketplace available. [redacted] was free to post the tickets for resale on all the marketplaces that allow Flash Seats as a delivery method, the same opportunity that every ticket holder had for this event. [redacted] refused to accept these circumstances, and continued to push for a full refund of his purchase. After several days of discussion, TickPick had to close the issue and move forward as there was no grounds for a full refund. (Attached you can see the seller notes from our database showing that these were noted properly "Flash Seats", and we have attached an example of what the checkout page looked like, clearly displaying Flash Seats).
Our policy on "drastic pricing errors" has come under a bit of scrutiny lately, but we stand by our decision to cancel the buyer's order. The seller of these tickets notified us 2 minutes after receiving the sale notification that the tickets were accidentally listed at the wrong price for...
that location on the floor, and that they would not be able to fulfill the sale. The customer was notified of the drastic pricing error only 5 minutes after placing her order that the sale would need to be cancelled and that she would be issued a full refund because of the drastic pricing mistake.The cheapest ticket for this Adele concert in the 400-level of Phillips Arena is currently listed at $369, and the buyer had purchased these Floor seats, some of the most valuable seats in the venue, for $414 per ticket. The cheapest floor seats in Floors sections 1-4 are listed at $1100 per ticket. The seller later corrected his mistake and re-listed the tickets more in line with the appropriate market value.TickPick will not be penalizing the seller for this sale and will not be reversing our decision to cancel the order. We understand the buyer does not find this to be a favorable decision, but the charge on her card has been voided and she is free to shop for other tickets she may be interested in.In light of the recent disputes surrounding our handling of drastic pricing errors, we will be adding a paragraph to the TickPick User Agreement dedicated to better explaining our policy in better detail. We hope this will help our users understand how we handle these cases and to reduce the number of complaints in response to these decisions.
Unfortunately, in cases where a concert is postponed for a later date, TickPick is not able to issue a refund to the buyer in accordance with our User Agreement, as a protection for our sellers. A buyer is only entitled to a refund if it is definitively announced that the event will not be...
rescheduled for a later date. The reason that TickPick is not in a position to offer a refund, when the primary marketplace (Ticketmaster) would be, is because TickPick does not own the tickets being sold. As a secondary marketplace, the tickets are being listed by a seller, and we are not able to force the seller to take back tickets that they have already sold. This policy is the standard policy as any of our peers in the ticket resale industry. We recognize that this is an inconvenience to a buyer who hopes to attend an event on a certain date, and that an artist rescheduling an event multiple times can be disappointing, but we are at the mercy of the artist in situations like this as we do not have the ability to seek a refund from the venue ourselves. We advise our customers to hold onto their tickets until the rescheduled date. If unable to attend the rescheduled event, we advise that the tickets be re-listed for sale so that they can be re-sold to a new buyer who can attend the event on the new date.
Hello - I am sorry to hear that you had a bad experience. First, are you sure it was with TickPick.com? I checked our records and have nothing with the provided email or anyone with that last name. If you have the order number that was provided in the email can you please provide that to us so we...
can better assist you? Thank you in advance,TickPick Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I filed complaint ID #[redacted] on 9/*/16 and accepted the companies response to return my money and on 9/*/16 the complaint was closed. But now its 9/**/16 and they still have not returned my money
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The user agreement clearly states the tickets are guarentee before the Event once confirmed . The tickets were confirm . I have attached the user agreement so you can clearly see . They don't want to own up to there guarantee because ticket prices went up after I purchased . I have attached my email and also a screenshot so you can see it saids 100 percent guarentee and confirmed and you can see they never uploaded tickets and I never received them .
Upon the Seller confirming the sale, the Buyer is guaranteed to receive the tickets in time for the event. For physical tickets purchased prior to the day of an event, tickets are guaranteed to be delivered one day prior to the event. For e-tickets purchased the day of an event, tickets are guaranteed to be delivered 30 minute prior to gametime; if purchase is within 2 hours of the event, tickets will be delivered within 30 minutes of purchase. If there are any issues or discrepancies with the tickets that you receive from what was purchased, TickPick will do it's best to find comparable replacement tickets. If replacement tickets cannot be found or are not available at a comparable price, TickPick reserves the right to cancel the order and refund the full purchase amount to the buyer. In this case TickPick will provide you with a prepaid FedEx shipping label to use to return the tickets to TickPick.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I sincerely apologize if you felt that the response was slanderous in any way-that was never the intention. Our company does our absolute best to provide the best customer service, but we also must make sure that we are reviewing each situation with careful consideration. At this point, we would like to come to a resolution.The buyer of the tickets for this order has already charged back with their credit company and the funds have been credited back. We will take the responsibility of selling the tickets that they ordered. The funds have been refunded to the customer's card and they no longer have to sell the tickets. Please let us know how we can accommodate in this situation. We can be reached at by email at [email protected] or by phone at ###-###-####. Again, I really apologize if you felt that my response was rude in any way.
Hello,The buyer made two initial order attempts on our website, but were denied by our fraud detection system because their credit card was linked to fraud. The buyer called our customer support line; we informed the buyer that those two order attempts did not process, nor was their credit card...
charged. After going through our verification protocol with the buyer, our representative lifted the block on their account and informed them that they were free to place another order on our website; the buyer responded, "I do, my husband would be so upset if I didn't" and at 11:56 AM the buyer attempted a third purchase that went through successfully. Please see the attachment to see the transaction history by this buyer, as well as the time of each attempt.We have the entire conversation between the buyer and our customer support agent that completely refutes this claim; we are happy to provide that recorded conversation if it helps determine that this is an absolutely false claim.
After researching the event, the customer then proceeded to make a purchase through our app. Please see the attachment labeled "Search_BenFolds" to see that the customer researched the event at 6:46 and then proceeded to place this order at 6:52. The customer's last search before the order was...
placed was for the ticket that was delivered to them. The ticket was shipped and delivered to them the next day. The customer reached out and we offered to help them list the ticket for sale to help them recoup the funds for their order.Our app is designed in that several steps need to be taken, and acknowledgements need to be checked before an order is placed. Our app will save a customer's credit card information if they have made a previous purchase out of convenience. However, many steps need to be made before a purchase is completed. The customer was researching the event and then proceeded to place an order. I am happy to send over screenshots of the multiple acknowledgements that need to be checked off by specific pressure of a finger. We wanted to help the customer and offered to refund them the commission that we made on the sale and add $10 to their account in credit for a future purchase. By doing so, we would be putting ourselves at a loss for an order that was consciously made by the customer. In this situation, we do not feel that the customer should be refunded the full amount of the order.If I can provide any more documentation, please let me know.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am writing regrading the complaint ID [redacted]. My problem with the business is that I purchased tickets online through this website for well above the actual ticket price. The tickets were originally $150 a piece. I bought two tickets. My final price for the 2 tickets was over $1000. They hiked the prices of their tickets over %70 mark up. It doesn't make sense that these companies can buy all the tickets and then I have no choice but to buy through them. They are a middle man reaping all the benefits. Now to me, I see this as no different than a person selling on the street. We call those people "Scalpers" and scalping is very much illegal in many aspects. Instead, they give these people the name "Ticket Brokers" instead of scalpers and now it allows them to do this?? That is ridiculous! The mark up is at a staggering rate and I believe I deserve some money back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
So your main argument is that HALF the listing was correct, so I was supposed to magically know which half of the listing was correct and which half was not. You cannot conduct business in this manner. These tickets were incorrectly labeled. At the time of purchase, you claim that the playoff schedule had not been released, but this is FALSE. I waited until the playoff schedule was released before searching for tickets on several ticketing websites. Your competitors such as [redacted] all had tickets listed that very night with the CORRECT game, date, and time. Your website is the only one that did not have the tickets correctly labeled. You also claim that I should have double-checked the ticket dates. I did double-check the ticket dates, once when I looked at the the original ticket listing and once when I received your confirmation email which once again listed the game date as 4/**/16 at 8:00 PM.The standard practice of your competitors is to leave dates and times completely blank for events which have not yet been given a definitive date. Your listing practices go against industry standards and create false and misleading information for the consumer. The fact that you so vehemently defend these practices which go against all standard operating procedures for online ticketing vendors indicates that you knew there would be confusion and that you knowingly listed information for a ticket sale that was out of date and incorrect. Such practices seem to indicate illegal and possibly fraudulent ticket listings which are not in keeping with industry standards. If I do not receive a full refund in the amount of $414. for your sale of incorrect tickets, my next course of action will be to file complaints with both New York State Attorney General [redacted] office and with the New York State Consumer Protection Agency.Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
TickPick is a marketplace where fans and sellers of tickets list tickets for sale where other buys can buy tickets.Once a sale is confirmed we guarantee the delivery of those tickets at the price which was paid.Unfortunately the seller of these tickets made an honest mistake and listed tickets worth...
$316 for $16. Once the order was placed and the seller received the order to purchase their tickets they immediately notified us that there was a problem. If the seller had confirmed this order than our BuyerTrust Guarantee would be in effect and we'd require the seller to uphold their sale. Instead, the cardholder was not charged for this order and has been fully refunded and provided a discount on any future order.This situation is completely rare, but honest mistakes do happen and we work with both buyers and sellers to make sure our ticket marketplace is fair and accurate.TickPick Support
Hello,Please see the three attachments for reference to the customer's complaint. The customer placed an order on May [redacted] at 2:10 PM, the tickets were delivered to them at 4:18 PM EST. The first email they received informed them of the order they placed. The second email we sent confirmed the order...
and that the tickets were transferred. Within the body of that second email explains in exact detail how to obtain the tickets that were transferred to the customer. The Atlanta Braves distribute their tickets through an electronic transfer which was explained in the second email that we sent. The third attachment shows that the tickets were transferred to the buyer in ample time before the event at 4:18 PM EST; the game started at 7:35 PM EST.The customer called in before the event, in which one of our representatives explained over the phone how the tickets would be transferred to them. All of the exact details that were reiterated over the phone were delivered via email.We do not feel the customer deserves a refund in this situation as the tickets they order were delivered in ample time before the event. We explained in exact detail through email and over the phone how to obtain their tickets and the order they placed was delivered successfully.Please let me know if I can provide any additional documentation to resolve this dispute.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Tickpick did not inform me on the type of tickets they sold me. It may be that the seller inform Tickpick that those are special tickets and Tickpick update it in their system after the fact, but I never officially got inform on those special tickets. Even when I initiate the contact with Tickpick few days after my purchase to ask them for confirmation for my purchase, they never provide evidence that my tickets are special kind. I have strong evidences that Tickpick did not inform me nor other of clients on those special type of tickets. Tickpick had several glitches in their system and they refuse to admit it. This is sad that Tickpick chose to handle their costumers that way and lose their trust.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We agree that the buyer was put in an undesirable position as the event quickly approached. This is a very rare occurrence, and we worked diligently to provide adequate replacements for the buyer. Unfortunately, the replacements, which we thought were upgrades, did not fulfill the customer's...
expectations.The National Championship can be a hostile environment depending on the location of your seats. We realize that the customer was put in a less than desirable position being relocated to a section of an opposing fan base. After reviewing the situation and the customer's unique experience, we mutually agreed to refund the customer's card 25% of the total order. These situations are far and few between, so we were happy to resolve such a rare situation.
We apologize for any confusion. TickPick is a secondary marketplace where sellers are free to list tickets for sale for whatever price they would like to receive in exchange for their tickets, which is often regarded to as the "market value." The $150 per ticket price that the fan next...
to you informed you about is the "face value" of the ticket which is the price that the original purchaser spent to buy these tickets directly from the venue at the time they went on sale. Bruce Springsteen is an extremely popular artist, so it's not uncommon for his tickets to sell out within minutes of being released for sale by the venue. Once they have sold out through the venue, it's natural that overwhelming demand for the concert caused the market value being paid on TickPick and other secondary markets to rise above the face value of $150. As part of our user agreement and right on our checkout, we try to make this as clear as possible, and specifically say "tickets may sell above (or below) face value". As for the tickets being loaded onto a [redacted] gift card, that is becoming the norm for Bruce Springsteen concerts. Because Bruce Springsteen requires that the original credit/debit/gift card be present at the time you enter the venue, the tickets are often bought on a prepaid gift card and are shipped to the fan who purchases them. It's an unconventional delivery method but is an effective way for the venue to prevent fraud, which is a big plus for the fans. Please let us know if you need anything else.