Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I searched for tickets for a game on 4/**/and the game tickets I bought were clearly listed for the game on 4/**/The confirmation email I received clearly listed the event date as 4/**/In an email the company claims that they must enter a date in order to list ticketsIn this case they not only listed the wrong date, but the date for a game only two days later, so their date was correct, but for another gameThey claim that because they put TBD next to the exact date and time of 4/**/at 8:PM it somehow negates the clear listing of 4/**/at 8:PMThe company apologized for the confusion and thereby admits that their labeling is at best confusing and at worst intentionally misleadingYou can't have it both waysYou cannot list a definitive event date with the exact date and time of a game and then say that the date is TBDIt can't be bothIt's either exactly as stated on 4/**/or TBDThere is no way it can be TBD AND 4/**/at 8:PMIt sounds like it is very decided to meWhen I spoke to customer service agent Joe C*** on the phone on 5/*/he was very uncooperative and then became downright belligerent when I mentioned I had already filed a complaint with the Revdex.com.This company needs to understand that people make ticket purchase decisions based on the date that they list on their listing and the confirmation emailBoth the listing and the confirmation email listed the event date clearly as 4/**/I was bringing my son and his grandfather to another city to see the game as a birthday giftWe traveled, paid for parking, went out for dinner, and then were greeted with massive disappointment at the event gateAt the venue, I spoke to Mick at TickPick on the phone and he mentioned that he was unable to do anything to help me at that time (4/**/16), but that he would look into getting me a refund on Monday (5/*/16)I ended up buying tickets from the box office hoping the company would do the right thingTickets at the door cost me an additional $675.Frankly to make this right the company should consider refunding my money in full AND giving me an additional $to make up for the SECOND set of tickets I got for the gameThankfully, I am only asking for a full refund, which seems only fair considering that the tickets were clearly listed with an event date of 4/**/but turned out to be for 4/**/16.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I remain unstatistfied because the offer wasn't acceptable They can feel free to call me and satisfied me on future purchase To that end as of right now No resolution .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We have refunded the buyer $to their credit card which is what they requested when they reached out to us directlyWe hope that by refunding the buyer's card that we will be able to close the books on this dispute and provide the customer with a satisfactory resolution. Please let us know if we can assist in any way
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
At the time that I checked out, the order listed tickets for $The dollar amount did not change until I received my confirmation message
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The responder to this message is not only being rude, but slanderous. I spoke with Scott and he was fully aware of the confusion and the fact that I never received any tickets, and that the confusion occurred due to a variety of reasons. He apologized and showed consideration and noted that the "owner of the tickets" would have to approve this refund and he would reach out to them in this special situation to ask for said refund. He then responded that the owner refused. At this time, based on this company's lack of regard for decency, customer service, providing a clear quality product, I would like a refund on tickets I do not have. I never ever intend to purchase anything through them and at this time, without a product in my possession, a refund gives them plenty of time to sell this product and be A-Okay. The rude and hurtful response to a situation where a ticket or email of explanation was never received and therefore led to confusion and mistrust on the part of the consumer should leave a merchant responsible to care about customers and satisfaction. At this time, I am willing to go to social media, all of my friends and family and be sure to recommend that they do not use this service. Not only was the process confusing and misleading, I never got the email of any tickets and purchased other tickets thinking I didn't have any. I left this interaction feeling like I had dealt with a subprime car lending company and there is no recourse at all for a consumer apparently and now to call me a liar is above and beyond anything I have ever dealt with and the inconsideration for humanity and customer care and consumer rights this company has now displayed is beyond repair for me. I am requesting a refund, I have fully explained the confusion and what went wrong to Scott whom claimed he understood and would try to make it right and now this response is saying differently. I am beyond frustrated. All I want is my money back and this company can be done with me and I can chalk it up to bad communication and misunderstanding. Anything else will qualify for me reaching out and making sure people know not to purchase tickets through this company and the lack of basic human empathy and kindness exhibited in their responses on Revdex.com
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
TickPick has agreed to honor the buyer's order in this case.We will also be adding a paragraph to the TickPick User Agreement dedicated to explaining our policy surrounding drastic pricing errors in better detail. We hope this will help our users understand how we handle these cases and to reduce the number of complaints in response to these decisions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My damaged card was damaged by me accidentally shredding it, but I have, in fact, taped the card back together I emailed the venue, and was told that "if the tickets are legitimate, someone at the guest services window will be able to help you on the day of the concert (type the number in manually).To be safe, I also called the company that issued the card (***) After giving the representative all the information on the card, including the account number, the CVV code, and the expiration date, they stated a replacement card would be sent out In the course of my conversation with the representative, they stated that that there were two transactions on the card. One for $154.91(TM *** ***) and one for $(*** ***) I actually paid $($each for tickets) I understand that a third party seller may be making money off their sale, but I just want to be sure the card is actually legitimate
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
As mentioned previously, when a seller can not provide the tickets as promised, we look to provide comparable replacements at a comparable cost Because that was not possible in this case, the order was cancelled, the buyer received a full refund, and we made our offer to the buyer to provide a 50% discount, up to $150, on other tickets for that game The buyer did not agree with this resolution and instead chose to purchase other tickets on another website This has been an unfortunate experience for this customer on TickPick and we continuously look to make improvements to our website to prevent this from happening to our customers We hope the buyer will find this message satisfactory and we again encourage him to reach out to us if he ever considers TickPick in the future
To clear up the circumstances of your sale, the buyer of your tickets did indeed purchase those tickets from you on TickPick, and then resold them on ***. Attached is a copy of the e-mail that was sent to TickPick from your buyer, which includes a message from *** stating that the
person who ultimately bought the tickets from him was denied entry into the venue with the tickets you had provided (his name and email have been redacted to maintain his privacy). The reason that the tickets did not work for the buyer at the venue is because they are scanned images of the tickets, which is also outlined in the e-mail to your buyer from ***. Please see the image attached which is displayed on TickPick before you upload your tickets, which states "*** *** ** *** *** *** *** *** *** *** ** * *** ***." Regardless of what a venue representative may have told you after the fact, the staff at the venue on the night of the concert did indeed deny access to the buyer with these scanned images. Attached is a cloof one of the scanned tickets that were uploaded. These are clearly recognizable as scanned tickets as there is a large fold crease in the middle of the page, and the outer edges of the PDF show some wrinkling. We did provide your buyer with a full refund, and revoked your payment for the sale, but we chose to extend you a courtesy and not hold you accountable for the $fee that your buyer incurred as a result of reselling your scanned tickets. We are sorry to hear that you are out almost $2,000, but it's important that you carefully follow instructions when listing tickets for sale on any secondary marketplace. There is a lot of money at stake for everyone involved and it's unfortunate that two fans had to miss out on the concert because they had been provided with scanned images of your tickets, and not the original PDFs. Please reach out to us if you have any other questions
We're happy to hear that the venue seems to be willing to work with you to honor the gift card that has been taped back together. The transactions on the gift card show that the purchaser of the tickets bought the Garth Brooks tickets directly from Ticketmaster when they went on sale, and shows the price that they were purchased for to buy them directly from the venue when they went on sale. The remaining transaction for $was likely made to clear out the rest of the balance on the gift card. We have no reason to suspect that the seller's original purchase with Ticketmater was not legitimate, and any trouble that you may have at the venue would only be caused by the shredding of the original gift card. Please bring both the original shredded gift card, and the newly issued gift card with you to the venue in hopes that they allow you into your seats, and please keep our customer support phone number handy if you have any trouble
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I feel that even when a store or airline makes these same errors but unhold the price they sold it forTo me it is customer service and the right thing to do
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
TickPick and the seller are making no compensations for false advertising to the purchaser. US TICKET RESALE LAW: "[redacted]" When they accepted my credit card and charged me, it was a done deal. They must honor their advertised price. Their seller made the mistake, not the purchaser. They need to compensate me for misleading me on their site. They need to honor the sale and sell the tickets for the price I originally paid today.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
From: Miriam Sell...
[mailto:[email protected]] Sent: Thursday, April 06, 2017 6:31 PMTo: Revdex.comNY ComplaintsSubject: RE: Your complaint has been received complaint resolved Hello,I just wanted to report this complaint as settled and was not sure how to relay that informationThank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Unfortunately the uncertainty of the NHL playoff schedule causes some confusion when buying on a secondary market like TickPick. In this case, our event page title was advertised as "[redacted]" and...
the event date and time was listed as "[redacted]" which is an approximation of the event date, since the exact event date and time of the event was not available when you placed your order. This information is also included on the purchase confirmation e-mail that is sent after the order is placed. Tickets were delivered shortly after the purchase (roughly 6 hours later) and the schedule at that time had been announced. On the tickets that were delivered on 4/**/2016, the event name Home Game 1, was clearly labelled as well as the official date of 4/**/16. For the confusion and negative experience that you had, we are willing to offer you a 50% refund on your purchase for $207. We will still need to pay the seller in full for the tickets (as they did nothing wrong), but we do not want you to be in a position where you are out the full amount for this purchase. Please feel free to respond here, or you can respond to any e-mails that were sent to you if you would like to accept that offer.
Happy to see if I can help in any way.I am not seeing any correspondence between the customer and a customer service representative after taking a look at the customer's email address and phone number on file. I am happy to check any conversation that may have taken place if they have a different...
phone number that they called in on.The customer would have had to acknowledge the total cost of the order ($199.80), in addition to the number of tickets being checked out with. Please review the attachments to this response to see every detail the customer would have had to view before checking out. In the second attachment labeled "OrderCheckoutExample" you will see where we make every customer acknowledge that they are about to place the order and that all sales are final.We do not have the authority to cancel the sale on a seller. The customer is free to list the tickets for sale if they made a mistake in the quantity of tickets ordered. In this case, the customer made the purchase at 10:59 PM EST and then listed the tickets for sale at 11:27 PM EST for $3 more expensive than the price per ticket they originally bought-please see attachment labeled "CustomerTicketListing."We do not feel the customer should be refunded for a mistake in the quantity of tickets purchased. We would absolutely refund the customer if we felt that we were in the wrong in any way. Please let me know if I can provide any information that would help in this investigation.
We can understand the customer's situation and understand that they must be frustrated that they could not attend the NBA Finals Home Game 3 on June [redacted], 2016, specially since they bought these tickets on June 1st. However, TickPick and the seller did not do anything wrong. The customer's friend who bought tickets that were not marked properly, was refunded because there was an error. If there was an error in the listing we would have treated the situated the same and handled appropriately, however that is not the case.The photo of the checkout that is claimed to be the exact checkout is false, those tickets were labelled as Flash Seats as shown from our database. If the customer was right, the data would have been recorded in our database and according to User Agreement we would have been able to cancel the sale with the seller. However, since the seller did nothing wrong, we need to abide by our User Agreement and pay the seller out for their sale. TickPick is a marketplace and is always looking to make sure that buyers and sellers are treated fairly. If there were any grounds to cancel the sale we would have liked to help the customer, but there were not. The seller has been paid for this order and there's nothing else we can do for this customer at this point.
We do apologize for the poor experience with this order. With [redacted] announcement of retirement, many tickets were sold at low resale prices in a short period of time. These tickets were sold at a price of $17 per ticket on multiple marketplaces, causing the buyer to have to...
fulfill the first sale that came in and to reject the order on TickPick. In cases like this, whether the order is confirmed or not, TickPick will look to secure comparable tickets at a comparable price. If there are no replacement options available at a comparable cost, TickPick may cancel the order and refund the full purchase amount to the buyer. This is not something TickPick is aiming to do, but unfortunately it is a inevitable reality in cases like this when a major announcement causes a large spike in demand.We do understand that the customer's expectation is that TickPick will secure replacements for the order, no matter what the cost, but that is unfortunately not our policy. Our notes show that the customer has been offered a 50% discount on replacement tickets for this game, up to a $150 total discount, if he chooses to accept the offer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I searched for tickets for a game on 4/**/and the game tickets I bought were clearly listed for the game on 4/**/The confirmation email I received clearly listed the event date as 4/**/In an email the company claims that they must enter a date in order to list ticketsIn this case they not only listed the wrong date, but the date for a game only two days later, so their date was correct, but for another gameThey claim that because they put TBD next to the exact date and time of 4/**/at 8:PM it somehow negates the clear listing of 4/**/at 8:PMThe company apologized for the confusion and thereby admits that their labeling is at best confusing and at worst intentionally misleadingYou can't have it both waysYou cannot list a definitive event date with the exact date and time of a game and then say that the date is TBDIt can't be bothIt's either exactly as stated on 4/**/or TBDThere is no way it can be TBD AND 4/**/at 8:PMIt sounds like it is very decided to meWhen I spoke to customer service agent Joe C*** on the phone on 5/*/he was very uncooperative and then became downright belligerent when I mentioned I had already filed a complaint with the Revdex.com.This company needs to understand that people make ticket purchase decisions based on the date that they list on their listing and the confirmation emailBoth the listing and the confirmation email listed the event date clearly as 4/**/I was bringing my son and his grandfather to another city to see the game as a birthday giftWe traveled, paid for parking, went out for dinner, and then were greeted with massive disappointment at the event gateAt the venue, I spoke to Mick at TickPick on the phone and he mentioned that he was unable to do anything to help me at that time (4/**/16), but that he would look into getting me a refund on Monday (5/*/16)I ended up buying tickets from the box office hoping the company would do the right thingTickets at the door cost me an additional $675.Frankly to make this right the company should consider refunding my money in full AND giving me an additional $to make up for the SECOND set of tickets I got for the gameThankfully, I am only asking for a full refund, which seems only fair considering that the tickets were clearly listed with an event date of 4/**/but turned out to be for 4/**/16.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I remain unstatistfied because the offer wasn't acceptable They can feel free to call me and satisfied me on future purchase To that end as of right now No resolution .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We have refunded the buyer $to their credit card which is what they requested when they reached out to us directlyWe hope that by refunding the buyer's card that we will be able to close the books on this dispute and provide the customer with a satisfactory resolution. Please let us know if we can assist in any way
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
At the time that I checked out, the order listed tickets for $The dollar amount did not change until I received my confirmation message
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The responder to this message is not only being rude, but slanderous. I spoke with Scott and he was fully aware of the confusion and the fact that I never received any tickets, and that the confusion occurred due to a variety of reasons. He apologized and showed consideration and noted that the "owner of the tickets" would have to approve this refund and he would reach out to them in this special situation to ask for said refund. He then responded that the owner refused. At this time, based on this company's lack of regard for decency, customer service, providing a clear quality product, I would like a refund on tickets I do not have. I never ever intend to purchase anything through them and at this time, without a product in my possession, a refund gives them plenty of time to sell this product and be A-Okay. The rude and hurtful response to a situation where a ticket or email of explanation was never received and therefore led to confusion and mistrust on the part of the consumer should leave a merchant responsible to care about customers and satisfaction. At this time, I am willing to go to social media, all of my friends and family and be sure to recommend that they do not use this service. Not only was the process confusing and misleading, I never got the email of any tickets and purchased other tickets thinking I didn't have any. I left this interaction feeling like I had dealt with a subprime car lending company and there is no recourse at all for a consumer apparently and now to call me a liar is above and beyond anything I have ever dealt with and the inconsideration for humanity and customer care and consumer rights this company has now displayed is beyond repair for me. I am requesting a refund, I have fully explained the confusion and what went wrong to Scott whom claimed he understood and would try to make it right and now this response is saying differently. I am beyond frustrated. All I want is my money back and this company can be done with me and I can chalk it up to bad communication and misunderstanding. Anything else will qualify for me reaching out and making sure people know not to purchase tickets through this company and the lack of basic human empathy and kindness exhibited in their responses on Revdex.com
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
TickPick has agreed to honor the buyer's order in this case.We will also be adding a paragraph to the TickPick User Agreement dedicated to explaining our policy surrounding drastic pricing errors in better detail. We hope this will help our users understand how we handle these cases and to reduce the number of complaints in response to these decisions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My damaged card was damaged by me accidentally shredding it, but I have, in fact, taped the card back together I emailed the venue, and was told that "if the tickets are legitimate, someone at the guest services window will be able to help you on the day of the concert (type the number in manually).To be safe, I also called the company that issued the card (***) After giving the representative all the information on the card, including the account number, the CVV code, and the expiration date, they stated a replacement card would be sent out In the course of my conversation with the representative, they stated that that there were two transactions on the card. One for $154.91(TM *** ***) and one for $(*** ***) I actually paid $($each for tickets) I understand that a third party seller may be making money off their sale, but I just want to be sure the card is actually legitimate
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
As mentioned previously, when a seller can not provide the tickets as promised, we look to provide comparable replacements at a comparable cost Because that was not possible in this case, the order was cancelled, the buyer received a full refund, and we made our offer to the buyer to provide a 50% discount, up to $150, on other tickets for that game The buyer did not agree with this resolution and instead chose to purchase other tickets on another website This has been an unfortunate experience for this customer on TickPick and we continuously look to make improvements to our website to prevent this from happening to our customers We hope the buyer will find this message satisfactory and we again encourage him to reach out to us if he ever considers TickPick in the future
To clear up the circumstances of your sale, the buyer of your tickets did indeed purchase those tickets from you on TickPick, and then resold them on ***. Attached is a copy of the e-mail that was sent to TickPick from your buyer, which includes a message from *** stating that the
person who ultimately bought the tickets from him was denied entry into the venue with the tickets you had provided (his name and email have been redacted to maintain his privacy). The reason that the tickets did not work for the buyer at the venue is because they are scanned images of the tickets, which is also outlined in the e-mail to your buyer from ***. Please see the image attached which is displayed on TickPick before you upload your tickets, which states "*** *** ** *** *** *** *** *** *** *** ** * *** ***." Regardless of what a venue representative may have told you after the fact, the staff at the venue on the night of the concert did indeed deny access to the buyer with these scanned images. Attached is a cloof one of the scanned tickets that were uploaded. These are clearly recognizable as scanned tickets as there is a large fold crease in the middle of the page, and the outer edges of the PDF show some wrinkling. We did provide your buyer with a full refund, and revoked your payment for the sale, but we chose to extend you a courtesy and not hold you accountable for the $fee that your buyer incurred as a result of reselling your scanned tickets. We are sorry to hear that you are out almost $2,000, but it's important that you carefully follow instructions when listing tickets for sale on any secondary marketplace. There is a lot of money at stake for everyone involved and it's unfortunate that two fans had to miss out on the concert because they had been provided with scanned images of your tickets, and not the original PDFs. Please reach out to us if you have any other questions
We're happy to hear that the venue seems to be willing to work with you to honor the gift card that has been taped back together. The transactions on the gift card show that the purchaser of the tickets bought the Garth Brooks tickets directly from Ticketmaster when they went on sale, and shows the price that they were purchased for to buy them directly from the venue when they went on sale. The remaining transaction for $was likely made to clear out the rest of the balance on the gift card. We have no reason to suspect that the seller's original purchase with Ticketmater was not legitimate, and any trouble that you may have at the venue would only be caused by the shredding of the original gift card. Please bring both the original shredded gift card, and the newly issued gift card with you to the venue in hopes that they allow you into your seats, and please keep our customer support phone number handy if you have any trouble
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I feel that even when a store or airline makes these same errors but unhold the price they sold it forTo me it is customer service and the right thing to do
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
TickPick and the seller are making no compensations for false advertising to the purchaser. US TICKET RESALE LAW: "[redacted]" When they accepted my credit card and charged me, it was a done deal. They must honor their advertised price. Their seller made the mistake, not the purchaser. They need to compensate me for misleading me on their site. They need to honor the sale and sell the tickets for the price I originally paid today.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
From: Miriam Sell...
[mailto:[email protected]] Sent: Thursday, April 06, 2017 6:31 PMTo: Revdex.comNY ComplaintsSubject: RE: Your complaint has been received complaint resolved Hello,I just wanted to report this complaint as settled and was not sure how to relay that informationThank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Unfortunately the uncertainty of the NHL playoff schedule causes some confusion when buying on a secondary market like TickPick. In this case, our event page title was advertised as "[redacted]" and...
the event date and time was listed as "[redacted]" which is an approximation of the event date, since the exact event date and time of the event was not available when you placed your order. This information is also included on the purchase confirmation e-mail that is sent after the order is placed. Tickets were delivered shortly after the purchase (roughly 6 hours later) and the schedule at that time had been announced. On the tickets that were delivered on 4/**/2016, the event name Home Game 1, was clearly labelled as well as the official date of 4/**/16. For the confusion and negative experience that you had, we are willing to offer you a 50% refund on your purchase for $207. We will still need to pay the seller in full for the tickets (as they did nothing wrong), but we do not want you to be in a position where you are out the full amount for this purchase. Please feel free to respond here, or you can respond to any e-mails that were sent to you if you would like to accept that offer.
Happy to see if I can help in any way.I am not seeing any correspondence between the customer and a customer service representative after taking a look at the customer's email address and phone number on file. I am happy to check any conversation that may have taken place if they have a different...
phone number that they called in on.The customer would have had to acknowledge the total cost of the order ($199.80), in addition to the number of tickets being checked out with. Please review the attachments to this response to see every detail the customer would have had to view before checking out. In the second attachment labeled "OrderCheckoutExample" you will see where we make every customer acknowledge that they are about to place the order and that all sales are final.We do not have the authority to cancel the sale on a seller. The customer is free to list the tickets for sale if they made a mistake in the quantity of tickets ordered. In this case, the customer made the purchase at 10:59 PM EST and then listed the tickets for sale at 11:27 PM EST for $3 more expensive than the price per ticket they originally bought-please see attachment labeled "CustomerTicketListing."We do not feel the customer should be refunded for a mistake in the quantity of tickets purchased. We would absolutely refund the customer if we felt that we were in the wrong in any way. Please let me know if I can provide any information that would help in this investigation.
We can understand the customer's situation and understand that they must be frustrated that they could not attend the NBA Finals Home Game 3 on June [redacted], 2016, specially since they bought these tickets on June 1st. However, TickPick and the seller did not do anything wrong. The customer's friend who bought tickets that were not marked properly, was refunded because there was an error. If there was an error in the listing we would have treated the situated the same and handled appropriately, however that is not the case.The photo of the checkout that is claimed to be the exact checkout is false, those tickets were labelled as Flash Seats as shown from our database. If the customer was right, the data would have been recorded in our database and according to User Agreement we would have been able to cancel the sale with the seller. However, since the seller did nothing wrong, we need to abide by our User Agreement and pay the seller out for their sale. TickPick is a marketplace and is always looking to make sure that buyers and sellers are treated fairly. If there were any grounds to cancel the sale we would have liked to help the customer, but there were not. The seller has been paid for this order and there's nothing else we can do for this customer at this point.
We do apologize for the poor experience with this order. With [redacted] announcement of retirement, many tickets were sold at low resale prices in a short period of time. These tickets were sold at a price of $17 per ticket on multiple marketplaces, causing the buyer to have to...
fulfill the first sale that came in and to reject the order on TickPick. In cases like this, whether the order is confirmed or not, TickPick will look to secure comparable tickets at a comparable price. If there are no replacement options available at a comparable cost, TickPick may cancel the order and refund the full purchase amount to the buyer. This is not something TickPick is aiming to do, but unfortunately it is a inevitable reality in cases like this when a major announcement causes a large spike in demand.We do understand that the customer's expectation is that TickPick will secure replacements for the order, no matter what the cost, but that is unfortunately not our policy. Our notes show that the customer has been offered a 50% discount on replacement tickets for this game, up to a $150 total discount, if he chooses to accept the offer.