Stahl Construction Company

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
Priceline offers a variety travel service options, including rental car reservations that permit cancelations.
When selecting a reservation, the consumer is provided with the...

cancel/change policy associated with each reservation.
In this case, the consumer selected a reservation that provided greater savings and less flexibility.
Our records indicate that the consumer contacted Priceline on December 10th requesting to make changes to her reservation. Upon review of the consumer’s selected reservation, the representative informed the consumer that she selected a non-refundable, non-changeable Name Your Own Price reservation. The customer then advised that she called [redacted] and the representative advised that they are fine with changes to the reservation, however; the consumer must contact Priceline for assistance.
The Priceline representative informed the consumer that the rental partner referred her to our company because she booked a restricted Name Your Own Price reservation, and our contractual agreement with our rental partner prevents us from changing the reservation.
Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the selected reservation.

Sincerely,
N. D[redacted]
priceline.com
This checkout page for trip number [redacted] was submitted on 2015-12-04 00:38:01

• 5
• 2
• AUTO
• AC
Unlimited Mileage
Mid-Size Car with Unlimited Mileage

Pick Up/Drop Off: [redacted] Intl Airport ([redacted], **
Pick-up Date & Time: Tuesday, January 12, 2016, 12:00 PM
Drop-off Date & Time: Saturday, January 16, 2016, 12:00 PM
Driver Info: SECILIA J[redacted], Age: 25 and over
Rental Car Company:
Total Charges
4 Days at: $38 /day
________________________________________
Total:$209.80
Summary of Charges
Your Price Per Day:
$38 (per day)
Total Rental Days:
4
Subtotal:
$152
Taxes and Fees: (details)
$57.80
Total Charges:
$209.80
Best Price Guaranteed
Prices are in US dollars.
Add Child Car Seats (Optional)
Flight Information (optional)
What Airline are you Flying? Your Flight Number:


Don't Forget Collision Damage Coverage!
Collision Damage Coverage will be offered immediately after purchase. Be sure to add coverage to enjoy these valuable benefits:
• Provides Primary Coverage
• Includes cost of repairs
• Cancel with 100% refund
Important Information
Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com:
• Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used.
• If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverage. Cancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pick-up time.
• If your request is successful, Priceline will immediately lock in your reservation and charge your form of payment. If your reservation is not successfully booked, you will not be charged. If the Collision Damage Insurance is not accepted for any reason, we will charge your form of payment only for the cost of the car.
• Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
• Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
• You are guaranteed a car from one of the following major rental car companies: [redacted] or [redacted].
• The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests.
• Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company.
• Prices are not guaranteed until booking is completed.
• The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
• The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned.
Initial Here:SJ

I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Our first response still stands.  Sincerely, Executive Offices

Complaint: [redacted]
I am rejecting this response because they have not offered to refund the difference in the price of the room. Priceline.com ripped me off!The bottom line is this, on Wednesday the 23rd of November 2016, I paid in full for a 2 night stay at the [redacted] in [redacted] at a rate of $115 per night. On Friday November 25th, Priceline.com listed the exact same hotel rooms for only $89 per night. I called that night to request a price-match to which they not only refused, but insultingly offered to cancel the reservation for a penalty of the entire purchase price.Priceline.com has pathetic customer service and are alarmingly deceptive, unapologetic, and have made no effort to resolve this issue in good faith.
Sincerely,
[redacted]

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
Priceline is sorry that the consumer
is not satisfied with the location of the Published Price property she selected and requests a refund....


Priceline.com
is a travel agent, and as such, makes hotel room rates available on behalf of
the hotels. With our
Published Price service, the consumer selects the property. All details of the
property are disclosed prior to purchase, including the address.
Attached hereto is a copy of the consumer’s initialed contract page
authorizing the non-refundable terms and conditions of her selected hotel room
accommodations at the [redacted] Hotel.
We
appreciate the opportunity to clarify.
 
Sincerely,
[redacted]
priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-08-01 02:05:16


















[redacted] Hotel
[redacted]
 
Freebies:
Hotel Freebies:
Free Internet
Check-In: Sat, Aug 1, 2015
Check-Out: Sun, Aug 2, 2015
Room Type: Double Room with Shared Bath
- Max 2 Guests
Non Refundable
 
Cancellation Policy
Please note, if cancelled, modified or in case of no-show, the total price of
the reservation will be charged.




Summary of
Charges




Room Cost
(details)


$129.00




Rooms


1




Nights


1




Room Subtotal


$129.00




Taxes



$20.96




Total Charges


$149.96


Prices are in USD
promo cancel policy
Cancellation Policy
Reservation Name (Age 18
or Older)
Enter the name of the person checking into the hotel. This
person must present a valid photo ID and credit card at check-in.


Room 1

   
I agree to the [redacted] Conditions, Terms and
Conditions and Privacy Policy by [redacted] this room.
Important
Information
·      Room Description:  Double Room  With Shared Bath  - Non-Refundable - Please Note That The Room Rate Is Based
On 2 Guests. Maximum Occupancy Is 2 Guests.Please Note A Security Deposit Is
Due Upon Check In (See Hotel Policies).
·      Rate Description: Special Rate
·      Hotel Freebies Details:
Free Internet
·      Cancel Policy: Please note, if cancelled, modified or
in case of no-show, the total price of the reservation will be charged.
·      Additional Information About the Room
You Selected: WiFi is
available in all areas and is free of charge. Pets are not allowed. Public
parking is possible at a location nearby (reservation is not needed) and costs
USD 30 per day.
·      Important Information From The Hotel: Upon check-in photo identification and
credit card are required. All special requests are subject to availability upon
check-in. Special requests cannot be guaranteed and may incur additional
charges. A $250 security deposit will be charged at check in. Guests are
required to show a photo identification and credit card upon check-in. Please
note that all Special Requests are subject to availability and additional
charges may apply. A security deposit of USD 250 is required upon arrival for
incidentals. This deposit is fully refundable upon check-out and subject to a
damage inspection of the accommodation.
·      All children are welcome. All children
under 5 years stay free of charge when using existing beds. All further older
children or adults are charged USD 20 per night when using existing beds. There
is no capacity for extra beds in the room.
·      Your credit card will be used to
guarantee the reservation. The hotel will charge you directly for room and tax.
A Fixed Amount Of Usd 250 Per Room Will Be Charged On The Day Of Arrival. The
hotel reserves the right to authorize your credit card prior to check-in.
·      If you don't check-in to the hotel on
the first day of your reservation and you do not alert the hotel in advance,
the hotel reserves the right to cancel your reservation and may charge you a
penalty.
·      The reservation holder must present a
valid photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in the
room rate.

Dear Mr. [redacted],Thank you for taking the time to contact us
regarding your vacation package reservation at the [redacted]
for Trip Number [redacted].We are writing to let you know that we have
received your email in our Executive Offices.We understand that you are...


requesting an itemized receipt of this booking for reimbursement
purposes.Because the individual parts of the package are bundled
together, we are not able to itemize the individual costs of the components.
However, a separate email was sent advising that this reservation was paid in
full. In addition, we sent a copy of the itinerary which serves as a receipt for
your reservation. If you have further questions, please contact us
directly at: [redacted]. The Executive Office hours are 9:00 a.m. to 6:00
p.m. Eastern Time, Monday through Saturday. You will need to enter your Trip
Number, which is [redacted], when you contact us.Please note that the
number provided above is a United States phone number and you may incur toll
charges when calling from outside the United States or Canada.We are
sorry we did not provide you the answers you were looking for and I hope you
find my reply helpful. Sincerely,[redacted]Executive
Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you were not able to take your booked return flights as [redacted] Airlines did not allow you to board because you do not have a [redacted] to connect through [redacted].We have...

reviewed your reservation and verified that we have indicated that all travelers will need a valid passport and may also need to show additional documentation at your destination and/or in connecting countries, which includes but not limited to entry or transit [redacted]. This information is available on your reservation under the Important Information section. Based on this information, we advised the customers to be sure that they secured valid passport and other document (such as [redacted]) for their connecting and/or destination countries. Please note that [redacted] requires [redacted] for a US passport holder if customer is connecting at one airport within [redacted] for more than 24-hours or if they will be connecting to more than 1 airport within [redacted], regardless of the layover time. Which means that, even if your connection is less than 24-hours, for as long as you have multiple connecting airports within [redacted] is still required. I apologize however, we will be unable to provide you a refund for this reservation at this time.I have sent an email request to [redacted] Airlines on your behalf requesting for refund of unused return flights, however, this is entirely at their discretion. I'll keep you posted when we hear back from them.Sincerely,Executive Offices

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, she/he purchased trip protection
along with a non-refundable reservation and believed that...

trip protection would
apply due to a change in plans.
 
Priceline offers a variety travel service options, including
reservations that offer cancelations.
 
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation.  In this case, the consumer chose to select a restricted
reservation that provided greater savings and less flexibility.
 
Attached hereto is a copy of the consumer’s initialed
contract page agreeing to the non-refundable terms and conditions of the selected
purchase as well as the trip protection coverage offered.
 
Trip Protection does not protect you in the event of
unforeseen business or personal obligations, changes in your travel plans after
your offer is accepted or dissatisfaction with your itinerary.
 
100% Trip Cancellation and Trip
Interruption Protection reimburses
for cancellations due to unforeseen illness of traveler, family members and
traveling companions, death in the family, job loss, natural disaster at
departure or destination city or other specified events.
 
View
Description of Coverage
[redacted] Trip Protection Description of Coverage
can be found on the FAQ section of the priceline.com website as well as the
consumer’s contract page. [redacted] About Your Travel Insurance - If you have questions or concerns
regarding Travel Insurance for this trip please email [redacted] at [redacted] or call toll-free
[redacted] for international callers).
·       
To request claim forms,
please visit [redacted]. You may also email or call [redacted] using the contact
information above. If emailing, please include your Request Number, your name,
your address, your phone number, and the type of claim form you need (e.g. Trip
Cancellation).
I appreciate the opportunity to clarify.
Sincerely,
 
[redacted]
Priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-04-19 11:34:42
$41 per night


















2 Star Hotel in [redacted] Area for $41/night
This deal saves 44% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.
































Area:

A Central Valley destination rich
in musical history, this area also offers a number of museums and local
restaurants that reap the bounty of its surrounding agriculture. Marvel... (Click for full
Description)

Star Rating:



What hotel is this?

Guaranteed Amenities:


Pets Allowed
Free Parking


Free Internet
Free Breakfast


Check In:

Mon Apr 20, 2015

Check Out:

Tue Apr 21, 2015

Rooms:


All rooms will
accommodate up to 2 adults.

Bed Type:










$41
per night

1 Queen Bed - Nonsmoking
Standard Studio - Breakfast, Free Wifi


Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
First:
MI:
Last Name:
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

Bakersfield









© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this area
View a larger map »

We
Recommend Trip Protection
Trip Protection for this hotel stay
is $5!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No, thanks. I
prefer to travel without Trip Protection.
Summary
of Charges




























Price per night:

$41

Rooms:

1

Nights:

1

Room Subtotal:

$41.00

Travel Insurance

$5.00 + Add now Recommended! (remove)

Taxes & Fees:

$9.92

Priceline Hotel Coupon:


-$0.00




Total Price:
All prices are in U.S. Dollar.

$55.92
55.92
55.92 0.00
Apply
Coupon
Have a coupon code?
Apply
This coupon is invalid or has expired

Mandatory fee of is collected at the hotel.
Review
Important Information
All rooms will accommodate up to 2 people. Special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.
The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.
Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
Pets Policy:
Pets are welcome guests at the hotel. A maximum of two pets are allowed in
each guest room. A 25USD per day, per pet nonrefundable cleaning fee, not
to exceed 150USD per pet, will be charged the first night of your stay.
Restrictions may apply
The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.
Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
If your request is accepted, Priceline will immediately
charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your request is not accepted,
your credit card will not be charged. Prices are not guaranteed until
purchase is complete.
If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.
Initial
Here: I have read, accept and agree to abide by
priceline.com's terms and
conditions and privacy
policy. I have read, accept and agree to abide by
priceline.com's terms and
conditions, privacy
policy and the travel insur

I have received the consumer’s additional comments. As you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion.  
The consumer states:



“ I entered the bidding
feature of priceline so that I can search for a car that I can afford.”
“ I entered the price that i
desired for the car rental and I believe I also entered my visa credit card
number, not aware that they were going to bill me right away.”

According to the consumer, after purchasing a Name Your Own Price rental car reservation, he also purchased a rental
car directly with [redacted], and requests a refund for his Priceline rental car
stating that he was unaware that he would be billed for his Priceline purchase, and did not agree to the Priceline purchase.
Attached hereto, is a copy of the consumer’s
initialed contact page authorizing the terms and conditions of purchase, including
the following, listed under Important
Information:
Important
Information
·      
Once you've reviewed your
information above, please review the following rules regarding rental cars
issued through priceline.com:
·      
Rental cars are non-refundable,
non-transferable and non-changeable even if the reservation is not used.
·      
If your offer is accepted,
we will immediately lock in your reservation and charge your form of
payment.

We are
sorry that the consumer’s selected reservation is non-refundable and we are
unable to assist with a refund. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence.  

Sincerely,
N. D’Angelo
Executive
Offices

Complaint: [redacted]
I am rejecting this response because:Priceline didn't seem to care much about our terrible experience caused by their mistake, nor did they seem to take this complaint serious. The originally proposed $20 compensation already sounded like adding insult to injury to us, and they're doing it again. Although, in response to their effort trying to make progress, I'm willing to reduce the amount of store credit I requested to $199,980.
Sincerely,
[redacted]

Thank you for contacting us regarding your airline reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you have requested for your travel insurance to be refunded and refund...

was processed last June 9, 2017. However, due to some system hiccup, the refund was not pushed through to your account until today.   This is to confirm that refund has been completed by our system today, June 30, 2017 and refund may take few more days to reflect in your account as bank processing time varies. As a gesture of goodwill, I sent you an email that contains a coupon to be used on a future priceline.com Rental Car. The coupon will provide a discount of 10% on your next reservation..   Rules and Restrictions:  - Available on Name Your Own Price® or Express deals® reservations   You must use the coupon by 28 October 2017 06:38 PM EDT. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. The email will contain instructions on how to redeem this coupon. Please follow the instructions carefully.   I also sent you an email that contains a coupon to be used on a future priceline.com Hotel Express Deal. The coupon will provide a discount of 5% on your next reservation..   Rules and Restrictions:  - Valid on 2-Star, or greater, hotels. - Valid only on Express Deal® hotel stays.   You must use the coupon by 28 September 2017 06:39 PM EDT. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. The email will contain instructions on how to redeem this coupon. Please follow the instructions carefully.    We truly apologize for any inconvenience and look forward to serving all of your travel needs.     Sincerely,   [redacted] Executive Offices

We have reached out directly to the customer regarding this case. We will provide a refund once the dispute is closed by the bank. Sincerely,Executive Office

[redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation with the Blockade Runner Beach Resort under Trip Number
[redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices. I understand your
concern regarding your room type.
 
I contacted the [redacted] and spoke to
Holly from the Front Desk. She verified that your room is booked for Deluxe
Ocean Terrace 2 Queen Beds with panoramic views of the Atlantic Ocean, a
covered balcony with outdoor seating. She also advised that the room with views
of the Intra-coastal waterway with Juliette balcony is on their Harbor View
rooms, which is on the other tower and is not what you are booked for. Please
feel free to reconfirm this directly with the hotel.
 
We do apologize for any confusion this has caused, and
please be assured that we are working to update our site with the correct room
description to avoid future confusion.
 
Thanks for choosing us for your travel needs. I hope you
enjoy your trip! Please email us again if you need anything else.
 
Sincerely,
 
[redacted]
Executive Offices

Dear [redacted],
>
> Thank you for contacting us regarding your reservation with [redacted]
> Airlines booked under Trip Number [redacted].
>
> We thank you for your patience while we research this booking for you.
> We submitted a request to [redacted] to refund...

the unused
> taxes. Once the refund is completed, we will send you a confirmation of the cancelation.
> It may take up to 2 weeks for the airline to respond to our request.
>
> I appreciate your patience while we continue to work to resolve your issue.
>
> Sincerely,
>
> Teddi C[redacted]
> Executive Offices

Complaint: [redacted]
 e-mail given Priceline: [redacted]      Priceline trip#: [redacted]  
Sincerely,
[redacted]

I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
 
Priceline offers a variety travel
service options, including reservations that permit cancelations.
 
When selecting a reservation, the
consumer is...

provided with the cancel policy associated with each reservation.
 
In this case, the consumer selected
a reservation that provided greater savings and less flexibility.
 
Attached hereto is a copy of the consumer’s
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected reservation at the rate of $204. 00 per room/night.
Sincerely,
[redacted]
priceline.com
 
 
 
 
3-star hotel in the [redacted] [redacted] area
Check In: Wed, Jul 15, 2015
Check Out: T hu, Jul 16, 2015
Rooms: 1 room for 1 night
Your Bid: $204.00
per room/night
Taxes & Fees: $29.82
Room Total: $233.82
Have a promo code?
Guest Info (Room 1)
[redacted]
Billing Info
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Credit Card Info ? ? ? ?
XXXXXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
Send me email deals
continue
T axes and Fees
Amount: $29.82
Prices are in USD.
Cancel
Policy
This rate cannot be cancelled, changed or transferred.
Refunds are not allowed.
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITIONS PAGE
We want you to love your hotel. So please read this important
stuff.
All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2
Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed.
Reservation is guaranteed for arrival on the confirmed check-in
date only. If you do not
check-in on the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not
be entitled to a refund. Guaranteed late night arrival.
Check-out time varies by hotel.
If priceline accepts your price, priceline will book your
reservation in a property with
an equal or higher star level than you requested. Please note it
is possible that the
hotel you are booked in could be a Resort, which will meet or
exceed the minimum
qualifications of the star level you initially requested.
The hotel that is selected may or may not be one that you have
seen during a hotel
search on priceline. Any sorting or filtering options previously
used will not apply to
this Name Your Own Price request. Priceline will immediately
charge your credit card
the total cost of your stay. Rooms purchased through priceline can not be cancelled,
changed or transferred
and refunds are not allowed.
If your offer is not accepted, your
credit card will not be charged.
The reservation holder must present a valid photo ID and credit
card at check-in. The
credit card is required for any additional hotel specific
service fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkout. These
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives.
I have read, accept, and agree to abide by priceline.com's terms
and conditions and privacy
policy.
Initial Here to Accept **

Our record indicates that this matter has been addressed with the consumer.
 
The reservation was cancelled and a full refund of 233.82 USD was issued.
 
Sincerely,
[redacted]
Priceine.com

Complaint: [redacted]
I am rejecting this response because: Not refunding my money for a service that I did not use because I was refused is patently unfair and customer "unfriendly" regardless of policy/procedure. I really don't know if keeping my money is legally acceptable but to me and on behalf of all customers, it is morally unacceptable and based on this situation, it is unfair. I am requesting a full Refund of the amount paid for products or services because they were not delivered!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
L[redacted]

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.  Upon hotel room check-in/out the hotel representative provided the consumer with the lower negotiated room rate established between priceline.com and the hotel, which is not available to the public.  Priceline.com is a travel agent and as such, makes hotel room rates available on behalf of the hotels. Just like every other business, we receive reduced rates because we sell in large volume, and if you compare our rates, you will find them to be very competitive. We strive to offer customers the best alternatives for saving money while at the same time maintaining profitability. I apologize if the consumer is disappointed with the difference in rates; however, Priceline will not be able to offer a refund for the difference in rates.
Sincerely,
N. D[redacted]
Executive Offices

Dear Mr. Tu**,
Thank you for taking the time to contact us.
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding your rental
car reservation with [redacted] Corporation for Trip Number [redacted], and understand
that...

you have concerns with this rental car reservation.
Prices are constantly changing depending on availability
and travel dates. Our Best Price Guarantee applies to every Air, Hotel, Rental
Car, Cruise and Vacation Package sold on priceline.com. If you find a lower
price for the **me itinerary, we'll refund 100% of the difference. Call us
within 24 hours of booking on priceline.com to initiate your claim or up until
midnight the day before travel if you purchase an Express Deal or Name Your Own
Price reservation. The lower price, including taxes and fees, must be available
to the general public for booking on a website in the **me currency, using the
**me form of payment and from the **me point of **le as your original
reservation when you call us. The lower price must be an exact match to the
itinerary booked on priceline.com, including offering of a comparable
cancellation policy.  Additional
restrictions apply.
Our records show that you booked this reservation by
submitting an offer price of $14 a day, for a total of $163.47, where the
rental car company is revealed after booking. When attempting to submit a
request at a lower rate/offer price of $11 a day, it is not guaranteed that the
**me rental car company will accept the lower rate submitted. Therefore, we are
unable to process a refund for the price difference.
I appreciate your patience while this matter was under review and thank you for contacting us.
 
Sincerely,
Jenn H[redacted]
Executive Offices