Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because: Again I never choose anyour area other than [redacted] There is a glitch obviously in the system because when I bid the first time it said [redacted] place for  $53 which in return was not accepted so it prompted me to bid higher to resubmit to see if [redacted] place will accept the bid but PRICELINE choose whatever hotel they wanted and not my choice I later received an email with itinerary for a hotel or never placed a bid on. This is my issue clearly they have a glitch and maybe it defaulted but as a customer I am saying I did not choose those I typed in [redacted] Place manually.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted]
*
Thank you for taking the time to contact us regarding
your rental car reservation with Hertz Corporation for Trip Numbe[redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand that you have issues with this rental car
reservation.
 
We apologize for the confusion. Our records show that the
rate you purchased is non-refundable, non-transferable and non-changeable even
if the reservation is not used. If the driver provides a debit card for the
security deposit, proof of round trip airline travel may be required and any
funds used for the deposit cannot be accessed until after the car is returned.
This information was presented to you prior to purchase when you were asked to
review your reservation, including the terms associated with cancellations or
changes. When you purchased your reservation you agreed to those terms.
 
For your reference, a copy of the contract page has been
sent in a separate e-mail. The contract page disclosed the terms and conditions
of your reservation.
 
However, as a one-time exception, we have canceled this
reservation and your refund has been processed. A refund for $449.96 was issued
today, August 16, 2016. We will issue a refund to your bank within one business
day. Your bank will then post it to your account. The bank processing time
varies so please check with them if you do not see it in your account within a
few days.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
J[redacted]
Executive Offices

RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $1472.40 has
been issued.
Sincerely,
[redacted]
Priceine.com

Thank you for taking the time to contact us regarding your reservation at t[redacted] Towers for Trip Number  [redacted]. We are writing to let you know that we received your Revdex.com concern in our Executive Offices. I am sorry to learn that you are not happy...

with the hotel you received. As I understand, you are requesting to cancel your reservation as it does not have all the amenities you expected.  If you choose a reservation using our Express Deals service, we only guarantee that your hotel will have the amenities displayed on your Contract Page for your chosen star level. We looked into your contract and found that the deal you selected guarantees the following: Pets AllowedNo Smoking Rooms/Facilities We sent you a copy of your Contract Page for your reference through a separate email. We have researched to find that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows: [redacted]Star rating: 3.5 stars [redacted]Star rating: 3.5 stars [redacted]tars [redacted] Hotels.comStar rating: 3.5 stars We are able to get a good price on this type of booking but in turn your reservation does have restrictions, as stipulated on your contract, and those restrictions are upheld by the hotel as well. In the future, you may consider purchasing one of our less restricted reservations as they provide more options for changes.   We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, [redacted]Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter and the following correspondence was sent to the consumer addressing this matter.
 
Sincerely,
N. D[redacted]
 
Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding your reservation with [redacted] Air Lines for Trip Number [redacted].
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We offer multiple ways to purchase airline tickets. You can purchase an itinerary with disclosed flight times and prices and select the flight times that would go along your schedule.
 
If your flight times are flexible, you can select our Name Your Own Price service and allow us to assign an itinerary for you. Our record shows that you selected to book your reservation through our Name Your Own Price service, and allowed our system to select the flight times for you.  The Terms and Conditions of the reservation were presented to you prior to booking. By submitting the request, you indicted that you read, understood and agree to Terms and Conditions stipulated on your contract.
 
Should you find a lower rate online, Priceline offers a Best Price Guarantee. For Terms and Conditions of our Best Price Guarantee, please follow the link below:
 
[redacted]
 
Kindly contact our Customer Service to review your eligibility.
 
We are sorry for any disappointment caused and we thank you for your time.
 
Sincerely,
 
Berna A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: I have substantial proof that my booking was rejected online I received the error message attached 3 times. How can it be possible for my reservation to have been successful when the message is telling me to try again. This doesn't make any sense how your system has no proof of the message when I have provided the photo and the time it was rejected this is price lines fault and I want my money back!!
Sincerely,
[redacted]

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our record indicates that the reservation was cancelled  and refund
in the amount of 203.42 USD was issued.

Complaint: [redacted]
I am rejecting this response because:The renovations were major as demonstrated in the pictures I sent. Additionally, I did complain at the time of our stay. We even moved rooms (before they informed us that every room had plumbing issues). The hotel is simply lying to you.Your customer service has been atrocious -- the hotel would not meet your own 3.5 star guidelines under normal circumstances, much less under major renovation. Perhaps you should consider listening to your customers, especially when they present you with overwhelming evidence.
Sincerely,
[redacted]

[redacted]
* Thank you for taking the time to contact us regarding your hotel reservation at the [redacted], I-Drive/Orlando for Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com concern in our...

Executive Offices.   We understand that you have issues with this hotel reservation.   Prices are constantly changing depending upon availability and travel date. Because of this, our Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.com. If you find a lower price for the same itinerary, we'll refund 100% of the difference. To initiate your claim, you should call us within 24 hours of booking on priceline.com or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price? reservation. The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. Additional restrictions apply.   In order to research this further, please provide the screenshot showing the lower rate you found online. You may send it as an attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account.   We look forward to assisting you and resolving your issue.   Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com, Inc.
 
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. According to the consumer, he/she did not enter an offer price of
$73 per night as noted on the consumer’s initialed contract page. The consumer
alleges that Priceline automatically entered the consumer’s $73 offer price.
The consumer states:
 
 “That number was automatically filled by
the business when I changed my selection of hotel types.” Please note that the consumer, and not
Priceline, enters and authorizes the offer price. Additionally, the consumer
submitted a total of 9 offers, and the consumer’s previous offer, (8th offer)
indicates an offer price of $37 per night. We are sorry if the consumer
intended to enter $37, and not $73 as entered and also authorized on the consumer’s
initialed contract page.
 
I am sorry
that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
 
 
 
This
checkout page for trip number [redacted] was submitted on 2015-06-03 22:54:06



Please
Review Your Request











































2 Star Moderate Hotel




















Which hotel will I get?

Check-In Date:

Wednesday, June 3,
2015

Check-Out Date:

Thursday, June 4,
2015

Region

[redacted]

City Areas:

[redacted]
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Number of Nights:

1













 























Offer Price Per
Room, Per Night:

US$ 37.00

Travel
Insurance:


US$
5.00






Subtotal:

US$ 37.00

Taxes and Service Fees:

US$ 9.34

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 46.34

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.



We
Recommend Trip Protection
Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.
·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.


Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important
Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution works.
Sincerely,
[redacted]

Your Reservation Has Been Cancelled
Your hotel reservation was cancelled on September 14, 2015 at 10:26 AM Eastern Daylight Time . Please see details below.
Your cancellation number is
  Your Cancelled Reservation

[redacted]...

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
    

 Billing Name:
  [redacted]
 Credit Card:
  [redacted]
 Room Subtotal:
  $91.80
 Taxes & Fees :
  $12.36
 Total Trip Cost:
  $104.16
  Cancellation Penalty:
  $0.00
 Total Amount Refunded to Credit Card:
  $104.16

Any applicable refund should be posted to your account within 5 to 10 business days from the date the cancellation was processed.

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted]
for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com...

concern in our Executive Offices.
 
We understand your concern about being relocated to a
different hotel with a lower star level. We reviewed your issue and verified
that when you contacted us on June 11, 2015, concerning this matter, you were offered
the option to use the new reservation and receive a one night refund or, cancel
the reservation for a full refund.
 
Our record confirms that you chose to accept the reservation
for the new property at the lower star rating and receive the one night refund.
We apologize for any inconvenience; however, since you decided to use the
reservation and receive  a refund for one
night, we are unable to process a full refund for your hotel stay.
 
I thank you for your patience while this matter was under
review.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Ms. [redacted]
 
We are writing you today regarding your airline
reservation for Trip Number [redacted]
 
I am writing to let you know that I have received your
Revdex.com concern in our Executive Offices.
 
I understand that you are requesting for...

your travel
insurance refund.
Please be advised that normally, our travel insurance is
non-refundable; however, since we value your business, I am pleased to make an
exception for you and refund the insurance charge.
 
Your $36.00 refund will be processed by our system back
to your bank within 1 business day; however, since bank processing time varies,
kindly check with them if you do not see the refund in your account within a
few days.
 
Thank you for your patience while I resolved your issue,
and I hope you find this information helpful.
 
Sincerely,
 
Christine [redacted]
Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation.
 
In this case, the consumer selected...

a reservation that
provided greater savings and less flexibility.
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable terms and conditions of the purchase.
 
We appreciate the opportunity to clarify.
 Sincerely,
[redacted]
Priceline.com
 
This checkout page for trip number [redacted] was submitted on
2015-04-30 16:38:42






[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
On Sale Now ->
Save 15% on this stay — Free breakfast and free internet in room


Check-In: Fri, Sep 4, 2015
Check-Out: Mon, Sep 7, 2015
Room Type: 2 Queen Beds ~ Smoking Room ~ Free
Continental Breakfast~ Free Wifi~ Fridge~ Microwave
- Booked for double
occupancy
Non Refundable
 
Cancellation Policy

For the room type and rate that you've selected, you are not allowed to
change or cancel your reservation. If you cancel your room, you will still be
charged for the full reservation amount.

































Summary
of Charges

Room Cost

$54.41

Rooms

2

Nights

3

Room Subtotal

$326.46

Taxes & Fees

$34.86

Total Charges

$361.32

Prices are in USD
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into each room. This person must present a valid photo ID and credit
card at check-in.












[redacted]


[redacted]
[redacted]


         


I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: 2 Queen Bed Smoking Room With Free Continental Breakfast,
Free Wi-Fi, Cable Tv With [redacted], Refrigerator And Microwave
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
On Sale Now -> Save 15% on this stay — Advance Purchase Offer Details.
Free breakfast and free internet in room
Promotion
Details
Negotiated
Specials may be limited to certain dates and subject to availability.
x close window
·      Cancel
Policy: For
the room type and rate that you've selected, you are not allowed to change or
cancel your reservation. If you cancel your room, you will still be charged
for the full reservation amount.
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.
















[redacted]

 I have read and agree to abide by the Terms and
conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:I tried to amicably resolve this. The canned responses and unwilling to assist were ridiculous. I explained that I was not willing to give them free money. As you can see from the chat, the rep made rationale refusing to assist and excuses to keep the money.
Sincerely,
[redacted]

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that a refund in the amount of $231.92 was issued on April 19,
2016.

Complaint: [redacted]
I am rejecting this response because: The company states that you can refund reservations, but will refuse to keep their word if you prepay.
Sincerely,
[redacted]