Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi. Please see the response below that we have sent to our customer.  Thanks. Dear Ms. A[redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we...

have received your Revdex.com concern in our Executive Offices. We understand that you are requesting a refund of this hotel reservation. Our records show that for the room type that you've selected, refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, November 4th). This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms. Therefore, we are unable to provide a refund for this booking. We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely, Jenn HapdusExecutive Offices

Complaint: [redacted]
I am rejecting this response because: The ad (attached) clearly mentions that a.) it'll be a hotel and b.) it'll be similar to [redacted], [redacted] and Holiday Inn - what they gave me instead was a hotel apartment. Why didn't the ad say that it could be a hotel apartment? If I had know that they could have given a hotel apartment as well then I wouldn't have booked the express deal at all in the first place. It's a misleading ad as you ca see above. And hence I contacted customer care right away in an attempt to cancel the reservation. And following which I booked another "hotel" not a hotel apartment with another website.
Sincerely,
[redacted]

Hello. Please see the response below that we have sent to our customer.  Thanks. [redacted]
*Thank you for taking the time to contact us regarding the cancellation of your cruise reservation for Confirmation Number [redacted]. I am writing to let you know that we have...

received your Revdex.com concern in our Executive Offices. We thank you for your patience while we research this booking for you. We have been in contact with our Cruise Team and are currently making attempts to resolve this issue for you. We are working to find a resolution and a member of our Cruise Team will be in contact with you within the next few business days. We appreciate your patience while we continue to work to resolve your issue. Sincerely,*
[redacted]Executive Offices

I apologize for the confusion. We sent an email to you on 4/27 stating we would refund you as well as including a goodwill coupon (see below). This is why we regarded this as closed. You will be receiving a follow up call/email from our executive offices to clear up any questions you may still have.  [redacted] We are contacting you today regarding your reservation at the [redacted] - [redacted] booked under Trip Number [redacted]. We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you were unable to use the reservation because the hotel was asking for a250.00 USD security deposit. We apologize for any inconvenience this may have caused. We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation. We contacted the hotel and confirmed that they require a 250.00 USD security deposit to all guests. When you placed your request, we provided this information on your contract page, and you agreed if your request was accepted at the price you named, your reservation will be non-changeable and non-refundable. As a gesture of goodwill, we processed a full refund in the amount of88.23 USD for your reservation. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days. As an apology for the inconvenience, we are also providing you a coupon that you can use on a future Hotel Express Deal reservation on our website. The coupon will provide a 10% discount excluding taxes and fees. Below are the details of the coupon: Coupon Code: [redacted]Expiration Date: February 28, 2018 We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, [redacted]Executive Offices

I would like to further back up my complaint that I negotiated for a hotel under the impression that it will be a 5-star hotel and located on the [redacted] Strip by pasting the location of the [redacted] Hotel according to Priceline.com:Hotel LocationLess than two miles from The [redacted] Strip, the...

[redacted] International is adjacent to the [redacted], and just steps away from [redacted] and many of the city's best resort casinos. [redacted] Airport is four miles away.

Complaint: [redacted]
I am rejecting this response because: I understand if Priceline admitted to any wrongdoing, they would be in a tough bind since I am clearly not the only customer to complain about their lack of transparency. I ask for nothing back from them but I do ask that Priceline change their current listings (which are the same as they were when I used their services) and be CLEAR and HONEST about how it does business and not bury their bait and switch tactics in the fine print of their customer agreements, to do otherwise is cheating their customers.
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your reservation at the [redacted] & Suites for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you were unhappy with your hotel accommodations. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etc. Our record shows that your confirmed hotel has a guest rating of 9.0 out 10.0.   I reviewed your record in our system and confirmed that the K[redacted] & Suites and [redacted] & [redacted]hat was initially selected is the same property. We were advised that due to the property's decision to cease affiliation with Hilton, they decided to change their name. However, although the property's name has changed, they confirmed that the quality and amenities they offered have not.   Also, I have discussed with them your issue and I was advised that they were not made aware of it during your stay. Due to this, they do not feel that a compensation is due. Since it is at your confirmed hotel's discretion to offer a refund, we regret to inform you that we are unable to fulfill your request for compensation.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Dear Mr. [redacted],
Thank you for contacting us regarding your reservation with
Avis Rent a Car booked under Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you did not intend on
accepting the...

higher offer and want to cancel your reservation.
We reviewed your reservation details and confirmed we
provided you with a counter offer that stated:
We couldn't find a partner to accept your bid of $24 per
day. However, we were able to find you the same car for $34 a day.
When you selected the "Book Your Car" button,
you purchased a highly restricted reservation. We are sorry if you did not
intend on purchasing the reservation at the higher rate; however, your request
is non-changeable, non-refundable and non-transferable. Please keep in mind, you
saved $35.95 USD or 19.09%.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:  this particular hotel selection offered a room choice.  Most options do not offer this selection.  I actually got to choose my room offering two beds per room.  Don't offer this option if you cannot deliver.  False advertising and misleading!I'm quite familiar with Priceline and have used this many times.  This option gives the customer false expectation to what they think they are purchasing.Also, their customer service is quite short and impatient with my questions and concerns.  They have disconnected from my conversations three times!  Rude!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did not input my name into the terms and conditions section - as I told the representatives when speaking with them, I was told I would have to input my name to accept charges, but there was not anything that popped up, or even an agree button.... it automatically charged my card.I have spoke with the hotel management, and they informed me this happens REGULARLY and they are so sorry I even attempted to book through them.this room is suppose to be for a wedding and priceline doesnt even have the right customer service to offer me the wedding price after their website glitches. I understand they feel they cannot give me my money back and thats fine, I still need the room, however, they are almost $40 more expensive than the wedding price!I spent 4 hours trying to work something out - as an unhappy customer, I believe there is something that priceline can do for their consumers.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted]   Priceline is lying.   American Airlines told me that if I had booked through them directly, they would have refunded my money.  
[redacted]   Neither company appears to be looking out for the consumer.

I have received the consumer’s additional comments.  As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. As noted on the attached reservation, this issue refers to a Published Price purchase with [redacted] Rental car. No prepayment was processed. Payment for this reservation is due when the car is returned and will be charged by [redacted] Rental. Please contact [redacted] directly for any assistance related to this matter. Iam sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D’Angelo
priceline.com
 
A/C, Automatic transmission
[redacted]
 
[redacted] Rental
Phone number:
[redacted]
[redacted] Rental confirmation number:
[redacted]
Pick upTue Dec 29 00:00:00 EST 2015 -- 20[redacted]
SJU[redacted]Carolina, -- 00979[redacted] Operating hours: Tue 5:00 am - 11:00 pm
Drop offMon Jan 11 00:00:00 EST 2016 -- 7[redacted]
SJU[redacted]Carolina, -- 00979[redacted] Operating hours: Mon 5:00 am - 11:00 pm
1. Review Rental Car Price
Per Day
Total
Generic Compact caror similar
6.42
83.40
Taxes, Fees and Surcharges
5.60
72.75
Rental Car Total
12.02
156.15
Unlimited Free Miles Included
2. Enter Renter Details (must be 25 years or older)
First Name[redacted]
Last Name[redacted]
Email Address[redacted]
Phone Number[redacted]
Add flight arrival information (optional)
Airline
Flight Number
3. Review Terms & Conditions
Rental fees are due at pick up.
Rental car companies require the driver to supply a credit card in his/her name in order to pick up the car.
Additional restrictions and fees may apply based on driver's age.
Additional charges may apply for optional items or additional drivers. These services can be purchased from the rental car company at the time of rental.
Additional Rental TermsImportant Information
If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverage. Cancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pick-up time.
Payment for this reservation is due when the car is returned and will be charged by [redacted] Rental.
Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
Only the driver will be able to pick up this rental car at the counter. An additional driver can be added at the counter for a fee payable directly to the rental car company.
Additional charges may apply for drivers under the age of 25.
[redacted] Rental will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests such as pre-paid fuel.
The driver will be required to present a valid driver's license and a valid credit card in his/her name at the counter for the refundable security deposit. For international reservations, the driver may be asked to present an international license or passport. Rental car companies may have different requirements for customers who will only have a debit card at the time of pick-up. For more specific information or to determine whether a debit card deposit is allowed, please review acceptable payment options in the partner's policy information. Pre-paid cards or cash will not be accepted for the security deposit.
Your car will be reserved for unlimited mileage, but some car companies have additional restrictions regarding mileage. Please refer to [redacted] Rental's specific policy.
Please see location specific rental policy and rules information
Customer Care
[redacted] Rental
Phone number:
[redacted]
[redacted] Rental confirmation number:
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I thank you whole heatedly!  I will definitely use your services again with all the $ required for such things at a later date!
Sincerely,
Donna [redacted]

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. As noted on the list of amenities, the [redacted] property does not include a pool. I am sorry that we are unable to
assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
 
[redacted] Amenities



















·       
24-hour front desk
·       
Accessible facilities
·       
Accessible parking
·       
Accessible room
·       
Air conditioning
·       
Air conditioning
individually controlled in room
·       
Alarm clock
·       
AM/FM radio
·       
ATM/Cash machine
·       
Cable television
·       
Children welcome
·       
CNN available
·       
Coin operated laundry
·       
Color television
·       
Complimentary
breakfast
·       
Complimentary coffee
in lobby
·       
Complimentary
continental breakfast
·       
Complimentary in-room
coffee or tea
·       
Continental breakfast
·       
Desk with electrical
outlet
·       
Early check-in
·       
Efolio available to
company
·       
Elevators
·       
Fire safety compliant
·       
Free high speed
internet connection
·       
Free local calls
·       
Free parking
·       
Free toll free calls
·       
Front desk
·       
Full service
housekeeping
·       
Handicap rooms
·       
Heated guest rooms
·       
High speed internet
access
·       
High speed internet
access fee
·       
Housekeeping - weekly
·       
Individual Efolio
available
·       
Internet services
·       
Iron
·       
Ironing board
·       
Kitchenette
·       
Late check-out
available
·       
Lobby coffee service
·       
Meeting rooms
·       
Non-smoking
·       
Non-smoking rooms
(generic)
·       
On-Site parking
·       
Onsite laundry
·       
Parking
·       
Parking lot
·       
Pets allowed
·       
Photocopy center
·       
Private bath or shower
·       
Public area air conditioned
·       
Remote control
television
·       
Safe deposit box
·       
Secured parking
·       
Security
·       
Sundry/Convenience
store
·       
Telephone
·       
Train access
·       
Voice mail
·       
Wakeup service
·       
Wireless internet
connection in public areas
[x] close window

We contacted the customer and advised her that she will be receiving a full refund.

Complaint: [redacted]
I am rejecting this response because:This is not true, on the other hotel pages, it's clearly shows the hotel resort fees, the exact amount and total for number of nights, saying maybe hotel will charge is misleading, I could have avoided this hotel and not book it, you can spin this all you want BUT I WILL NOT PAY IT AND FILE MORE COMPLAIN WITH OTHER GOVERNMENT AGENCIES OR MY ATTORNEY GENERAL OFFICE. I WANT TO HAVE A PEACEFUL VACATION, LIKE I SAID CONTACT THE HOTEL AND WAIVE THE FEES, I WILL NOT PAY IT.
Sincerely,
[redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We sincerely apologize for the difficulty you encountered. We understand you advised you found a lower rate for your Itinerary and you are requesting for a refund. We reviewed...

your information and verified your reservation was booked through one of Priceline.com's affiliates, [redacted]. Our records indicate, your reservation is prepaid to [redacted] and is serviced by them. For further assistance, you will need to contact [redacted] directly at ###-###-####. Please have your confirmation number, ready when you call. Thank you for your time. We hope you find this information helpful. Sincerely, Executive Offices

Complaint: 1[redacted]
I am rejecting this response because: the copy of my itinerary said "Hooray, no additional hotel fees!" Even the two supervisors at Priceline that I spoke to on the phone said that they were able to find what I referred to and they apologized for the "glitch". 
Sincerely,
[redacted]









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Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding
your airline reservation under Request Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We...

understand your concern about our Bring a Friend
promotion.
 
We have reviewed your concern, and we apologize for any
misunderstanding. Our Bring a Friend promotion does not guarantee, nor promise,
the availability of your booked fares. This promotion is simply an offer to
allow customers to invite friends and family to purchase the same identical
reservation at the same price, but due to constantly changing inventory, we do
indicate that flights are not guaranteed until after purchase.
 
Thank you for always using our service, and we appreciate
your feedback.
We are sorry if we are unable to provide the option you
are looking for.
 
Thank you for your time. 
 
Sincerely,
 
[redacted]
Executive Offices