Spunky's Glass Pipes

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

We apologize for the mix up with your credit not being processing with our system.We are not sure what is going on in system We can't find the credit but when we try to run the credit here is what comes up:Transaction Administration Area - Spoony LuvYour Return for -$usd failedThe order ID is: [redacted] Credit Card # is: [redacted] Reason: Transaction too oldOperation not allowedLog Out | Help Desk | Close Window © 2015, Plug and Pay Technologies, Inc.We apologize for not knowing it did not process correctly We will get a money order sent out to you right away!Here is who and where the money order will be sent: [redacted] ** [redacted] ***

I would like to respond to case ID # [redacted] We have had our glass blower make a new piece for Jean Scott to look as close to the picture as possible.WE have shipped it to them.Here is the most current USPS tracking number [redacted] We would still like to resolve this problem with this customer and not have the complaint closed without given a chance to fix it.We were only notified by Revdex.com that there were not happy with the replacement piece we sent, otherwise we would have resolved it earlier with them.Sincerely, Spunky's

No problem, we apologize for the extended delay We have cancelled your order and credited your card Please allow a few days for the credit to show on your card Transaction Administration Area- Spoony L [redacted] Your Return for -$usd has been inserted into the batch database The order ID is: [redacted] Credit Card # is: [redacted]

His Order has shipped Here is his USPS tracking number [redacted] We do have posted on front page and again at check out 'Most orders will ship within hours, but since our glass pieces are handblown please allow up to weeks for delivery!'

We apologize for the delay in getting your order to you We have cencelled your order and credited your card Please allow a few days for the credit to show on your card Your Return for -$usd has been inserted into the batch database The order ID is: [redacted] Credit Card # is [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I ALREADY SAID I WANT MY MONEY BACK...JUST REFUND MY MONEY...THATS ALL I WANTSincerely, [redacted] *

Hello [redacted] ~ We apologize for any lack of response That is strange, we checked our entire email system and aren't finding any emails from your email address used on your order? We most certainly would have responded sooner Did you send it to [redacted] ? We do still have your order for the Green Monsoon piece As stated on our website, typically orders are shipped within hours, but since they are handblown we ask that you please allo up to weeks for delivery We apologize for the delay in shipment Our shipment is on its way to us as we speak and is due to arrive early next week It includes your Green Monsoon As soon as it goes thru Quality Assurance, we will get your order to you We will email you a shipping confirmation that will include a USPS tracking number so you can track your package We apologize for the delay and for any inconveniences You will have your piece very soon Sincerely~ Spunky's

We apologize for the extended delay in getting your Diffuser Beads to you We have cancelled your order and credited your card as you have requested Please allow a few days for the credit to process thru the banks and show on your card Your Return for -$usd has been inserted into the batch database The order ID is: [redacted] Credit Card # is: [redacted]

We have been in contact with [redacted] today [redacted] was not interested in the complimentary upgrade that we offered to ship today to make up for the experience with us in the delay of the Peace piece shipping We have cancelled the order and issued a credit Please allow a few days for the credit to process and show on your cardYour Return for -$usd has been inserted into the batch database.The order ID is: [redacted] Credit Card # is: [redacted]

We apologize for the extended delay. We have been having technical difficulties with our phones. The order has been shipped and delivered. Here is the USPS tracking number [redacted] Current USPS Tracking&#0153 e-mail information provided by the U.S. Postal... Service.Tracking Number: [redacted] Updated Delivery Date: February 6, 2016Service Type: USPS Tracking? Shipment Activity Location Date & Time Delivered, Front Desk/Reception EAST LANSING, MI 48823 February 6, 2016 5:02 pm Out for Delivery EAST LANSING, MI 48825 February 6, 2016 9:54 am Sorting Complete EAST LANSING, MI 48825 February 6, 2016 9:44 am Arrived at Post Office EAST LANSING, MI 48823 February 6, 2016 5:33 am Arrived at USPS Destination Facility ALLEN PARK, MI 48101 February 5, 2016 11:54 pm Arrived at USPS Origin Facility KENT, WA 98032 February 4, 2016 8:04 pm Accepted at USPS Origin Sort Facility EDMONDS, WA 98026 February 4, 2016 6:49 pm Shipment Picked Up LYNNWOOD, WA 98036 February 4, 2016 3:12 pm Pre-Shipment Info Sent to USPS February 3, 2016

Complaint: [redacted] I am rejecting this response because: without the ability to contact a customer service representative these assurances are meaningless. So many of my emails were ignored for so long, I have no reason to assume any future emails will be any less ignored, and the phone system doesn't even have a working message machine. Spunky's seems to have no interest in giving me any sort of timeline, either. It has been three months. How much longer? That's all I ever wanted to know. How much longer? Another three months? Another six? A year? Does no one truly have any idea? I want to know, or I want a refund. And as I said before, I'm willing to mail the item back to get that refund. I just don't want to be jerked around anymore and have my umpteenth attempt to contact the company met with generic goodwill. Sincerely, [redacted] ***

We do still have your order. We are just waiting for our shipment to come in, so we can get your order out to you. We will email a tracking number as soon as it goes out, we apologize for the delay and appreciate your patience. Please note on the website and again at check out there is... a notification 'Most orders ship in 72 hours but because they are handblown, please allow up to 4 weeks for delivery.

No problem, we apologize for the extended delay. We have cancelled your order and credited your card. Please allow a few days for the credit to show on your card Your Return for -$usd 47.16 has been inserted into the batch database. The order ID is:... [redacted] Credit Card # is: [redacted]

We apologize for the extended delay in getting your order to you. We had our Cheshire Cat-Glow pieces on back order. We have now received them and are in process of getting all our back orders filled for the Cheshire Cat-Glow pieces. As of now the order will be shipped by the end... of the week and we will email your tracking number. If you have decided you no longer want the piece and would still like a refund we can do that no problem. Let us know and we will take care of it right away. Either way is fine for us

Hello ***~ We absolutely have your order that was placed on 9/18/ There is positively no fraud taking place As stated at check out, 'Because our items are hand blown, most orders will ship within hours, but please allow up to weeks for delivery' However, rest assured, in your orders situation, your item will be shipping first thing this upcoming week We will email you a shipping confirmation that will include your USPS tracking number We apologize for the slight delay in getting your order out to you It will be on its way shortly Sincerely~ Spunky's

We apologize for the extended delay in getting your order to you Please note as posted on our website, most items ship within hours, since they are handblown please allow up to weeks for delivery No worries, if you no longer wish to wait as you have requested We have cancelled your order and credited your card Please allow about business days for the credit to process thru the banks and show on your card Transaction Administration Area Your Return for -$usd has been inserted into the batch database The order ID is: [redacted] Credit Card # is: [redacted]

This was the last email we received from Mr *** Since we did not have an ETA on the arrival of his piece, we decided to not escalate the situation and refund his money as requested
I want a full refund if you aint gonna ship my *** order
We have credited his card It does take a few business days for it to process thru the banks and show on his account
Your Return for -$usd has been inserted into the batch databaseThe order ID is: *** Credit Card # is: ***