Sprint Corporation

March 14,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Inquiry ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
We appreciate your assistance in bringing the concern of Ms***
*** to our attentionWe apologize for any inconvenience that she may have experienced in this matterAccording to the information provided in the complaint, Ms*** is disputing the service charges reflected on her cancelled account
During our discussions with Ms***, she requested an account credit to offset unused service charges reflected on her cancelled accountShe also indicated that she returned her phone to Sprint and requested an account credit to offset its lease cancellation chargesDuring our discussions with her, we advised her that in accordance with the Terms and Conditions of Service that she agreed to when establishing her account, monthly service charges are not prorated if her service is cancelled before the end of the billing cycleTherefore, the account service charges reflected on her account are validFurthermore, an account credit to offset phone cancellation charges is not applicable if the service is cancelled past the day Satisfaction Guarantee timeframeUnfortunately, we were also unable to verify the return of the phone previously activated on her accountHowever, in an effort to reach an amicable resolution, and as an exception to our above-referenced Terms and Conditions of Service, we applied $in account credits to offset unused monthly service charges and one-half of her phone’s lease cancellation charges reflected on her accountThe applied credits included taxes, applicable fees and surchargesConsequently, her account is closed with a zero balanceMs*** stated that the matter was resolved
If Ms*** needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time
Sincerely,
Patricia S
Executive Services Analyst

March 30,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***
Sprint Account XXXXX4560, *** *** Sprint Case ***
Dear Ms***:
Sprint is in receipt of the above referenced inquiryWe appreciate
your assistance in bringing our customers’ concern to our attention
According to the information received, Ms*** stated that her device fell in a washer and was submerged in water for less than minutesShe stated that the device is supposed to be water resistant in up to feet of water for minutesShe stated she was advised to visit a Sprint service and repair center where it would be repaired at no charge, since she has Total Equipment ProtectionShe was advised by the store representative that the phone was damaged and she would have to file an insurance claim and a $deductible would applyShe is requesting a replacement device, as she believes the device was defective to begin with
All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warrantySprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new deviceTEP provides Sprint customers with a cost-efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warrantyOur records reflect that Ms*** subscribes to Sprint Total Equipment Protection (TEP) on her telephone numberTherefore, if the problem with her device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, her device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visitsIf the problem with her device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she may contact Asurion, the program administrator, to file a claimA $to a $deductible, depending on the device model, is required at claim approvalFurther details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/tep
Further, our records show that the device currently active on Ms*** number is water resistant for up to meter of waterHowever, as stated in the user guide, no device is impervious to water damage in any situationWe attempted to contact Ms*** via email and telephone on March 22, and 23, and 24, 2016, but were unsuccessful in reaching herIn addition, a letter was sent to her billing address on March 24, Unfortunately, we have not received a return callIf Ms*** would like further assistance with this matter, we encourage her to contact us at her earliest convenience at the number referenced below
If we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at *** extension ***I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time
Sincerely,
*** *
Executive Services Analyst

May 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** G*** Sprint Account xxxxx***, *** *** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***, filed on behalf of the account holder, Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** states that she attempted to modify a payment arrangement; however, she was unable to without making a payment upfront, which she was unable to doAs a result, she states that she made multiple attempts to speak to our Customer Care department, but was redirected to our automated payment systemAs a result, she is requesting assistance with this matter We regret the circumstances that led to Ms***’s filing of this complaint. Our records reflect that Ms*** successfully created a payment arrangement on April 7, 2017, which was later modified multiple timesThe payment arrangement and all subsequent changes to the original were all processed via our online self service option During our discussion with Ms*** on April 25, 2017, we outlined our aforementioned findingsMs*** confirmed that she was able to successfully modify her payment arrangement as needed; however, she expressed her dissatisfaction with her experience while doing so We appreciate Ms*** for taking time to provide details of her customer service experience related to her payment arrangement. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these matters may have caused Ms***, and we appreciate her continued business. If we can be of further assistance with this matter, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, *** *** Executive Services Analyst

June 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case 1***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** submitted on June 8, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’s follfiling, she stated that she had an unfavorable customer service experience while attempting to resolve her account concerns. Ms*** stated that she is disputing and claims that she is being charged $per monthIn addition, she stated that the terms of her monthly charges and Lease Agreement were not properly disclosed to her upon adding a new line of service in February, 2017. Specifically, stating that she was advised that the device associated with phone number ending in *** would be free as well as the Tablet device associated with phone line ending in ***Ms*** requested that Sprint review these matters and adjust her account accordinglySprint has reviewed Ms***’s complaintOur records reflect that on February 25, 2017, Ms*** upgraded the device associated with phone line ending in *** and purchased a Samsung Galaxy Jdevice via Sprint’s Monthly Installment Billing programSprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device. Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device. There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchased. If Ms*** is on an Installment Agreement cancels service prior to completing their device payments, the remaining unpaid balance on the device will be due on customer's next invoice. For additional information and eligibility requirements customers can visit www.sprint.com/easypay. Additionally, Ms*** updated the price plan on phone line ending in *** to the $Unlimited Freedom, which includes 10GB Mobile Hotspot and HD Streaming plus a $monthly installment charge Upon completion of the device upgrade, Ms*** was provided with a clear disclosure of her monthly recurring charges and equipment purchase price, and all other applicable fees and chargesFurthermore, we were able to locate signed copy of her Lease Agreement, which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her agreements on Sprint’s part during the activation of her device Furthermore, on May 24, 2017, our Retail Store’s Management team contacted Ms*** and discussed the charges that were assessed to her accountWe advised Ms*** that her Tablet device corresponding with phone line ending in *** was updated to the 3G/4G 25MB Tablet plan for $per month which will become effective on June 1, 2017, the beginning of her billing cycle and the changes will appear on Ms***’s June 4, billing statementIn addition, we advised Ms*** that she is not receiving the $Automatic Payment discount per line/per month since she has not enrolled in Sprint’s Automatic Payment programHowever, upon her enrollment in Sprint’s Automatic Payment program, the total cost of her monthly recurring charges would be $per month prior to applicable taxes and feesPlease note that our records state that Ms*** can enroll in Sprint’s Automatic Payment program by logging onto www.sprint.com. We spoke with Ms*** on June 15, 2017, and discussed our findings. In addition, Ms*** requested that remove Sprint’s Total Equipment Protection (TEP) plan associated with phone lines ending *** and ***As such, we complied with her request and cancelled the TEP plan effective June 15, As an effort to resolve this matter and, we offered Ms*** an adjustment of $to offset a portion of the monthly recurring charges , late fees and TEP monthly charges as reflected on her May 4, through June 4, billing statementsPlease note that the adjustment will appear on her July 4, billing statementMs*** was satisfied with our resolution and did not have any further concerns We appreciate Ms*** taking time to provide details of her experience with our Customer Care group. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review. We regret any inconvenience that Ms*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Ms*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** (***)***

Executive & Regulatory Services P.OBox Irving, TX November 18, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms*** stated that while attempting to purchase a phone using her friend’s credit card on October 30, 2016, she received a message that said try again, which she did several times. The card holder later learned that a $payment was processed eight times for a total of $2,138.08. She has been unable to resolve the matter and has requested a refund and credit for late fees and compensation We attempted to contact Ms*** on November 4, 14, and 17, 2016, by telephone and e-mail to discuss this matter in detail. Unfortunately, we have been unsuccessful. Considering the seriousness of the concern outlined in Ms***’s inquiry, it is necessary that we speak with her personally to fully ascertain and resolve her issue. During our initial review, we were unable to confirm that an order was processed on the date in question nor was a payment(s) processed Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that anyone contacting us about an account is authorized to discuss and/or make changes to that account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder prior to speaking with an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. Therefore, we ask that Ms*** contact us at her earliest convenience so that we may discuss her concerns. We regret any frustration this matter may have caused. Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MTerrence MExecutive Services Analyst

April 12,
Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** L*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above inquiry of Mr*** L***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Mr***’s complaint, he is disputing the two-year service agreement and monthly service charges associated with a tablet line that is active on his account. He states that he didn’t sign any agreement with Sprint for a tablet We regret the circumstances that prompted Mr***’s complaint. We spoke with Mr*** and advised that we have a two-year service agreement on file with Sprint that was signed and acknowledged at the original point of sale on June 17, 2016. Based on these findings, we advised that we are unable to provide him with a refund of the monthly service charges associated with the tablet line; however, in an effort to resolve this matter amicably, we agreed to cancel the line and reduce the Early Termination Fee to $50. Mr*** accepted our offer and the issue is now resolved If Mr*** has further questions regarding this issue, I can be reached toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April *** Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11427861, and find that this resolution is satisfactory to me
Regards,
*** ***

March 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account XXXXX3984, *** *** Sprint Case *** To Whom
It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** *** on behalf of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr*** is disputing the outstanding balance reflected on Ms***’s account. According to Mr***, he stated that one of their devices when services was activated was used; although they signed an agreement for a new device. He stated that upon repair the screen for the device; he was informed of this information. In addition, he stated that due to coverage issues they elected to port out their phone numbers and that upon contacting a Sprint customer service agent that he was informed that with the appropriate paper work their cancellation charges would be waived. As a result, he is requesting the balance be credited As stated in our Terms and Conditions of Service, coverage is based on the address provided at the time of activation. March 20,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account XXXXX3984, *** ***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of Mr*** *** on behalf of Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention
According to the information provided, Mr*** is disputing the outstanding balance reflected on Ms***’s accountAccording to Mr***, he stated that one of their devices when services was activated was used; although they signed an agreement for a new deviceHe stated that upon repair the screen for the device; he was informed of this informationIn addition, he stated that due to coverage issues they elected to port out their phone numbers and that upon contacting a Sprint customer service agent that he was informed that with the appropriate paper work their cancellation charges would be waivedAs a result, he is requesting the balance be credited
As stated in our Terms and Conditions of Service, coverage is based on the address provided at the time of activationOur coverage maps show our coverage estimates using services outdoors under optimal conditionsCoverage is not available everywhere nor is it guaranteedCoverage is also subject to change without noticeService speeds are not guaranteed and depend on the service purchased as well as other factors, such as your device, your location, structures, buildings, weather, geography, topography, server speeds of the websites you access, network problems, network or internet congestion, software, signal strength or the actions of third partiesWith respect, please note that the nature of wireless signal precludes any carrier from providing seamless coverageSprint has made no warranty or guarantee of the sameBased on the address on file, our records show that Mr*** is located in fair voice coverage and excellent data coverageIn Fair voice coverage, customers may experience issues using service outdoors and indoors and indoor coverage isolated to certain locations in a building
Upon activation of service, Ms*** was provided with a clear disclosure of her monthly equipment chargesFurthermore, we were able to locate signed copies of her electronic service agreement and Lease and Installment Agreements which include a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her Lease or Installment Agreements on Sprint’s part during the activation of her account
During our conversation on March 14, 2018, with Mr***, an authorized end-user on the account of ***h ***, we offered to credit the Lease Cancelation, Device Purchase Price and accelerated installment agreement charges in exchange for the undamaged returned equipmentMr*** advised that he no longer has possession of the devicesFurther, our records show that all of the equipment received and activated at the time of purchase were new devicesAs such, we respectfully decline his request to credit the charges
If Ms*** would like to discuss this matter further, I can be reached by calling the Executive & Regulatory Services department toll-free at 1-844-282-8211, ext***I am available Monday through Friday from a.mto p.m., Central Time
Sincerely,
Kala C
Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
SHOLA WAS EXTREMELY HELPFUL AND PROFESSIONALSHE DIDN'T WASTE MY TIME AND MOST IMPORTANTLY GAVE ME A SOLUTIONBEAST CUSTOMER SERVICE REP I HAVE SPOKEN TO IN AWHILE. THANKS FOR YOUR ASSISTANCE SHOLA!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The issue has been resolved, thanks for your help
Regards,
*** ***

June 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it may concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** stated that she went to one of our Sprint stores on May 4, 2017, to pay her bill and it was not applied to her accountShe further stated that she received notification that her payment is past due and that her services will be disconnected. As a result, Ms*** is requesting that we correct the error and also to be compensated Our record reflects that Ms*** went tone of our corporate stores on May 4, 2017, and made a cash payment of $182; however; the payment was inadvertently applied to another account in errorWe reached out to the store management and the $payment was transferred back to Ms***’s account on June 7, 2017. We also applied a $courtesy credit to the accountDuring our June 9, 2017, conversation with Ms***, the information was explained to her. She thanked us for our help We appreciate Ms*** for taking time to provide details of her experience with our retail care representativesWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused, and are happy that Ms***’s issue is resolvedIf we can be of further assistance with this matter, Ms*** can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time. Sincerely, Shola AExecutive Services Analyst

November 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX***, *** *** *** Sprint Case ***
Dear Ms***: Sprint is in receipt of the above-referenced inquiry. We appreciate your assi***ce in bringing our customers’ concerns to our attention. Based on the information received, Mr*** stated that a telephone number on his account was cancelled without his authorization and he was billed a $Early Termination Fee which he is disputingHe stated he was advised of the Early Termination Fee which he does not feel he should be responsible for since he only gave his permission for a change of ownership, not a cancellation of the number. He is requesting that the Early Termination Fee be waived. Our records reflect that the number ending *** was cancelled on October 14, 2016, and Mr***’s account was automatically assessed a $Early Termination Fee We spoke to Mr*** on November 3, 2016, and apologized for any misunder***ding that may have occurred when cancelling phone number ending ***. In an effort to reach an amicable resolution, we offered to credit the Early Termination FeeHe accepted our offer and a credit in the amount of $was applied to the account. He stated that he considers the issue resolved to his satisfaction We appreciate Mr***’s feedback regarding his experience with our retail store representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value his feedback and will utilize his input to improve our training and processes We regret any inconvenience these matters may have caused. If we can be of further assi***ce, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-#### extension ***. I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time. Sincerely, Sharon RExecutive Services Analyst

Ms***’s filing expressed her dissatisfaction with the level of customer service she received from our Customer Care group when she attempted to remit a payment on her accountAccording to Ms***, she stated that she was provided with the incorrect payment information and was assured
that her service would not be interruptedHowever, her service was interrupted due to the misinformation providedIn addition, Ms*** stated that she signed up for the free 32" *** TV promotion, which she has not receivedAdditionally, Ms*** expressed her dissatisfaction with her employee discount not being applied to her accountMs*** requested that Sprint review this matter
We appreciate Ms*** taking the time to provide us with the details of her experienceWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value your feedback and that your concerns have been forwarded to the appropriate managerial staff for further review
Sprint has reviewed Ms***’s complaintAccording to our records, Ms*** contacted our Customer Care group on January 15, 2016, and reported that she was unable to remit a payment via our website, www.sprint.com due to the payment option being disabled for hoursOur records show that Ms*** was advised that her service would be interrupted unless a payment of $was remitted to her account immediately Thereafter, Ms***’s account was interrupted on January 17, 2016, for non-paymentOur records show on January 17, 2016, Ms*** remitted a payment of $to her account, which restored her service
With regard to the *** TV promotion, customers that purchased or leased a *** Galaxy S6, *** Galaxy Sedge, *** Galaxy Sedge+ and *** Galaxy Note devices at selected retail channels by December 24, are eligible to receive a *** 32” Inch TV
Please be advised that there are certain criteria’s to receive the promotionCustomers must register by December 31, Upon the completion of registration, *** will verify the customers claim within 2-weeks and TVs will ship beginning on January 26, Customers that registered and received confirmation and/or shipping notice will receive TV within the standard timeframeAll shipments are expected to be delivered by end of February According to our records, on December 19, 2015, Ms*** purchased a *** Galaxy S deviceAdditionally, Ms*** received an email confirming that her registration was successful
Sprint notes, on December 19, 2015, Ms*** activated her account and requested to add the monthly discount through her employerOn January 21, 2016, we advised Ms*** that the verification time limit has expired and was instructed to re-verify her employee discountPlease be advised that the employee discount was applied to her account on January 28,
In an effort to amicably resolve this matter, we spoke to Ms*** on February 8, 2016, and apologized for any misunderstanding that may have occurredFurthermore, we advised Ms*** of our findingsDuring our conversation, Ms*** confirmed that she received her first email confirmation on her submission for the free TV has been submitted successfullyMs*** was advised to visit www.***promotions.com/***TVFlashSale to check the statusMs*** accepted the resolution and confirmed she has no further concernsWe apologize for any inconvenience this matter may have caused Ms***

October 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, Lauren *** Sprint Account XXXXX*** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of MsLauren ***We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** expressed her dissatisfaction with the length of time taken for us to update her Sprint account after she returned a device to us, advising that we are continuing to assess charges for that leased device and that she is unable to pre-order a different device model upgradeShe requested that we update her Sprint account promptly We regret any misunderstanding that may have occurred regarding Ms***’s referenced equipment return and associated charges and account updating. Our records reflect that Ms*** upgraded to the equipment noted in her inquiry on August 10, 2017, and that the device was returned and received in our warehouse on August 25, Our records further reflect that, at that time, the corresponding device lease was canceled, removing all charges for that device from Ms***’s account, and that her equipment upgrade eligibility was reset on September 15, We spoke with Ms*** on September 29, 2017, and explained the information outlined above. Ms*** acknowledged that her issues have been resolved We regret any inconvenience this issue may have caused Ms***. If we can be of further assistance with her reported concerns, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland *** *Executive Services Analyst

March 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** *** *** Sprint Account xxxxx*** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced complaint filed by Mr*** *** on behalf of account holder, Ms*** ***. We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Mr*** states that he has been unsuccessful at obtaining a copy of his final invoice from Sprint. As a result, he is requesting Sprint mail him a copy of his final invoice We are pleased to inform you that we have resolved this matter to Mr***’s satisfactionOn March 2, 2017, we sent a copy of his September through December invoicesHe should allow up to ten days for receipt. We appreciate Mr*** for providing us with the details of his experience. We are seeking ways to improve the quality of service provided to our customers. We apologize for the manner in which his concerns have been handled and assure you that Sprint is committed to providing excellent service on every contact, with every customer, and prides itself in the telecommunications industry as “the standard by which all others are measured”. Feedback, such as his, is invaluable as it allows us to evaluate our performance from the most important perspective, that of our customer. Please be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further review If I can be of further assistance with this matter, Mr*** can contact the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Sean JExecutive Analyst

August 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it may concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** expressed dissatisfaction with the level of customer service that she received from our customer care representatives while trying to resolve a billing issue. Ms*** stated she purchased an iPhone 5s device and did not pay anything as she signed up for two-year term agreementShe further advised she was not aware of any subsidized fees; however, she realized she has been paying the $fee for the past fourteen months on her invoice. Ms*** stated she then contacted customer service and was given credits for the past fourteen months, and the representative refused to apply credits for the remaining ten months. She is requesting to have the credits applied to her account, for the remaining ten months Our records reflect that Ms*** purchased a device on June 13, 2016, on a two-year term agreement. Furthermore, we determined line ###-###-#### was charged $subsidized fee, due to the promotional plan Ms*** is on, a discounted device is not compatible During our August 2017, conversation with Ms***, the information outlined above was explained to her. Ms*** reiterated her dissatisfaction with her experience. Due to any miscommunication that may have occurred and to demonstrate our commitment to excellence, we offered to apply $courtesy credit to offset the $subsidized fees for the remaining ten months. Ms*** accepted our offer to retain her service with Sprint We appreciate Ms*** for taking time to provide details of her experience with our customer care representativesWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused, and we are happy that we were able to resolve Ms***’s issue. If we can be of further assistance with this matter, Ms*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

March 7, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above referenced inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** states that she has been experiencing billing issues because her initially ordered devices were undelivered due to an incorrect billing address. In addition, she states that she has yet to receive her $contract buyout gift cards. As a result, she is requesting all billing errors be corrected. She is also requesting that her gift cards be sent In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We spoke with Ms*** on March 7, 2017. In an effort to resolve this matter, we informed her that we have applied a lump sum credit to her account to make up for the full device charge on one of the two iPhone 6s devices to honor the BOGO promotional offer. She was also informed that a $account credit was applied for the months worth of monthly installment charges for the device, leaving her balance at a surplus of $68.76. And last, because Mr*** states she has not received the gift cards that were previously mailed to her, we have re-processed and mailed the gift cards for our contract buyout promotion. She will receive them in to days from the February 24, 2017. She accepted our resolution. Accordingly, Sprint considers this matter fully addressed and resolved We regret any inconvenience Ms*** may have experienced while attempting to resolve this matter. If I may be of further assistance, Ms*** can contact me toll-free at ###-###-####, extension ***. I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Associate Analyst

July 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to Ms***’s complaint, she has not received the American (AMEX) reward cards for switching services to Sprint in February 2015. She indicates that she recently received notification that only one reward card was processed and she is seeking immediate processing of the remaining balance owed We regret the circumstances that prompted Ms***’s complaintAlthough we weren’t able to speak with her directly, we were able to communicate via email regarding the AMEX reward cards. Our records indicate that Ms*** ported in two lines to Sprint in February 2015. However, the numbers were not registered for the Switch to Sprint offer as outlined in the terms of this promotion until recently. We determined that one AMEX reward card was issued for $for line (xxx) xxx-***; however, this line actually reflected a $Early Termination Fee. As a result, an additional $AMEX reward card was processed for the same line. Line (xxx) xxx-*** was also recently approved for $150. All three cards should be received within to business days. Based on any misunderstanding that may have occurred regarding the promotional offer and registration process, a $goodwill credit was applied to Ms***’s account We appreciate Ms*** for taking time to provide details of her recent customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes. We apologize for any inconvenience Ms*** may have experienced as a result of this matter. Should she need further assistance with this issue, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April *** Sprint Executive Analyst