Sprint Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:Although Sorint FINALLY gave me the discount I was due right from the start, it took 7MONTHS TO GET THIS FIGURED OUT!! That is ridiculousIt should have been done immediatelyAfter all, if my plan increases, I am expected to pay that immediately, right?so I am still not satisfied I had to makem numerous calls each month and want monthly compensation over the next years, which will help me to not switch cell phone providersMi feel like an additional $40/month is fair
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
We are going in circles and not going to come to an agreement Sprint feels I do not deserve the referral and I feel I do I will not be satisfied unless I am paid the full referral bonus and Sprint has made it clear they will not How can this be closed with a neutral resolution?
Regards,
*** ***

September 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, Dustin JA*** Sprint Account xxxxx8054, Arlene A*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MrDustin JA*** file on behalf of Sprint account holder MsArlene A***. We appreciate your assistance in bringing our customers’ concerns to our attention. In MrA***’s inquiry, he expressed his dissatisfaction with the length of time taken to upgrade his device associated with one of the lines of service on MsA***’s Sprint account and with charges assessed to his bank card during his attemptsMrA*** also described unfavorable customer experiences while attempting to address those concerns We regret any possible misunderstanding that may have occurred related to MrA***’s equipment upgrade request and MsA***’s Sprint account billing. However, based on the nature of MrA***’s inquiry, it will be necessary for us to speak with the account holder, MsA***, directly in order to validate her account security information and obtain her authorization for us to work with MrA*** on her behalf. Unfortunately, our attempts to contact MsA*** via telephone and e-mail on September 21, 22, and 28, 2017, to discuss MrA***’s reported concerns in detail were unsuccessful. We also sent a letter to MsA*** at her address of record on September 22, 2017, acknowledging our receipt of MrA***’s inquiry and inviting her to contact us for assistance. To date, although MrA*** has contacted us on multiple occasions, we have not yet received a response from MsA***. We regret any inconvenience these concerns may have caused the A***s. We believe that we can fully address MrA***’s reported concerns, and we look forward to having the opportunity to do so. As such, if these issues remain unresolved, we invite MsA*** to contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, extension 6872. I am available Monday through Friday from 7:a.mto 3:p.mCentral Time Sincerely, Katherine DExecutive Services Analyst

June 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account xxxxx** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers' concerns to our attention In her inquiry, Ms*** expressed her dissatisfaction with the length of time taken for us to provide a copy of her detailed final Sprint invoice and prepaid shipping materials to facilitate the return of devices as previously requested on multiple occasions. She also described unfavorable customer experiences during her attempts to address those concerns We regret any delay in Ms***’ receipt of invoice copies and prepaid shipping materials. During our May 26, 2017, conversation with Ms***, she confirmed that she had received the device return materials but had not yet received copies of her March, April, and May 2017, invoicesWe confirmed her billing address, sent additional copies of the requested invoices, and waived the associated Bill Reprint fees. In addition, we updated her account to suspend collections activity for days to allow her the opportunity to receive and review her invoices. Ms*** expressed satisfaction with our response, and requested that this matter remain open in our office until she had received the invoice copies. We confirmed that Ms***’ invoices were mailed to her at the address provided on May 29, 2017. We appreciate Ms***’ taking time to provide details of her experience with our Customer Care representatives. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that this information has been forwarded to the appropriate managerial teams for additional review. We regret any inconvenience these matters may have caused Ms***. If we can be of further assistance with these issues, Ms*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case ***. I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Cindy *** from Sprint was extremely helpful and instrumental in getting our number ported back I appreciate her help in resolving this matter.
Regards,
*** ***

We appreciate your assistance in bringing our customers’ concerns to our attention
In his inquiry, Mr*** cited that, although he returned his Airave unit to us, we have not applied the appropriate credit to his account to offset the charge for that deviceMr*** requested that we
expedite the $credit
We regret any delay in processing Mr***’s referenced equipment credit to his Sprint accountUnfortunately, we have no record of our receiving Mr***’s Airave unit in our warehouseHowever, to resolve Mr***’s billing issue, we applied credits totaling $to his account on March 8, 2016, to offset the charge for that equipment
During our conversation with Mr*** on March 11, 2016, we provided the information aboveMr*** was satisfied with resolution
We regret any inconvenience this issue may have caused Mr*** but trust that the actions noted above have satisfactorily addressed his reported concernIf we can be of further assistance regarding this inquiry, Mr*** contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Minnie S
Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:I need to clarify that the fact is they said a special phone did not qualify I asked for written proof of the so called special phone and they could not or shall I say refused to provide a copy of said acknowledgement and was told directly the only way they could show me said rules was to obtain a subpoena from a courtReally?? A subpoena to prove themselves correct?? Not buying it
Regards,
*** ***

June 21, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File *** Sprint Account XXXXX***, *** M*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Mr***’s complaint, his former Sprint account was written off and the debt was referred to a collection agency. He indicates that he entered into payment arrangements with the collection agency, but the debt was subsequently moved to a different agency. As a result, he is requesting that Sprint recall his account from the outside collection agency so that he can pay the debt. We regret the circumstances that prompted Mr***’s complaint. We contacted Mr*** and advised that we are unable to recall the account from the third-party collection agency, AFNI, because the account balance is valid and remains unpaid. However, if he prefers, he can remit payment directly to Sprint and once the debt it paid, we will notify the collection agency to cease further collections efforts. In turn, the collection agency will notify the credit bureaus to update his credit file to reflect that the debt has been paid in full. Mr*** accepted our findings and advised he will pay the account balance at his earliest opportunity. If he has any further questions, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time. Sincerely, April ***Executive Services Analyst

October 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Mr*** expressed his dissatisfaction with the length of time taken to receive his new Apple iPhone purchased on September 9, 2016. Mr*** requested that we deliver his new handset as soon as possible and a full refund as compensation During our conversation with Mr*** on October 11, 2016, we advised that the demand for his specific device model exceeded our supply when he purchased it via our web sales channel on September 9, 2016. We regret that the handset was not shipped as originally promised; however, we confirmed that the handset is currently in route with the shipper and scheduled for delivery by the end of day on October 11, We appreciate Mr***’s business; however, as outlined in our Terms and Conditions of Service, Sprint does not provide compensation to customers in an effort to resolve concerns that are brought to our attention. Therefore, we respectfully declined Mr***’s credit request We appreciate Mr***’s taking time to provide details of his experience with our online order and delivery process. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We are pleased that we were able to address Mr***’s reported concerns to his satisfaction. If these matters remain unresolved, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

April 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention Based on the information received from Mr***, he states that he has had an unfavorable customer experience while attempting to address receiving inadequate service on his Sprint device while on networkHe states that he constantly drops calls and has only one bar of service no matter where he isMr*** is requesting to cancel his service, return the equipment, and have the Early Termination Fees (ETF) associated with lines ending in ***, ***, and *** waived Our office made several attempts to reach Mr*** via phone and e-mail asking him to contact our office to discuss his concerns. Additionally, we mailed a letter to his address on file on April 24, 2017, advising him of our receipt of his complaint and our desire to speak with him to address his concerns Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. If the PIN cannot be provided, other specific identifiers may be required to discuss the account information or to implement the changes being requested. Therefore, Mr*** can contact us at the number provided below at his earliest convenience to complete the authentication of his account so that we can address his concerns. We regret any frustration this matter may have caused. If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya *** Executive Analyst

May 5, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** ***
*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** *** ***, submitted on April 16, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. Based on the information received from Ms***, she states that she has had an unfavorable customer experience while attempting to obtain a working phoneShe states that she went into her local store within days of starting service advising that she was experiencing issues with her equipmentShe states that she was advised that in order to return the equipment she would have to pay a $restocking fee which she states that she was not made aware ofMs*** is requesting to exchange the phone and have this matter resolved in a professional manner. We spoke with Ms*** on April 25, 2017, regarding her equipment concernsWe explained to her that a $restocking fee is charged for return of any activated device (even pre-owned devices) and mobile broadband, whether exchanging or canceling serviceFurther, we advised all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone line. TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warrantyWe offered to add the insurance to line ending in *** as Ms*** is within days of activationUnfortunately, she did not accept our offerFurther review of the account confirmed that a return kit was sent to Ms*** for the LG Tribute HDCurrently, the device is still active on account XXXXX***.We appreciate Ms*** for taking the time to provide us with details of her recent customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes.If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time. Sincerely, LaToya ***Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: Sprint reached out to me and partially fixed the issueHowever even though I explained to the person who called me from sprint that my account keeps getting locked for non payment when I have auto pay, I was reassured it wouldn't happen againSure enough it didI wasn't able to make phone calls because of past due paymentI reached out to spring again and I was told I owed $but they couldn't explain where was that money owed from which was unbelievable that they couldn't even explain their own charge that leads to my line being blocked for non paymentFinally after much frustration I told hte rep this wasnt acceptable and again notified them that I was set up for auto pay so how can it be that I haven't paid? I was told they would remove the $charge and reactivate my lineThe line was reactivated but then noticed a charge in my bank ac for $WHAT WAS THAT?? how do you go from to 80? next day without an explanation? I reached out to the executive office who was the one to call after I contacted you and sent an email explaining how this is continuing to be a problemNever heard back from themSo here we go againSPRINT has no clue whats going on with its extremely poor customer service
Regards,
*** ***

March 30, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint
is in receipt of the above-referenced complaint of Mr*** ***. We appreciate your assistance with bringing our customers’ concerns to our attention In his inquiry, Mr*** stated that he has been unable to obtain an explanation for cause of his fluctuating account balance. He also stated that his account balance is more than the $estimate provided. Mr*** further stated that he was misinformed regarding the Buyback promotional offer. We attempted to reach Mr*** via phone and email on March and 28, 2017, to discuss his concerns in detail. We also mailed a letter to his address on file requesting that he contact our office to address his concerns. To date, we have not received a response from him Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account. In accordance with that policy, we must first speak with Mr*** and have him provide us with the aforementioned security information before we can discuss the account or assist him with the concerns raised in his complaint Upon initial review, we were unable to identify a Sprint billing error, as Mr*** is being billed per the service plan and equipment associated with his account. Also, we were unable to confirm that Mr*** was informed his monthly service charges would total $200. Furthermore, the Buyback promotional offer allows customers who switch their service to Sprint to turn in their device and final invoice from their previous carrier, and Sprint will reimburse any applicable cancellation or unpaid equipment charges (less the buyback credit received) once the online registration is completed and requirements satisfied. We look forward to speaking with Mr***. We encourage him to contact us at his earliest convenience to address his outstanding account concerns. If I may be of any further assistance regarding this matter, Mr*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

October 20, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***, Andrea D*** Sprint Account XXXXX Sprint Case 2280141 To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of MsAndrea D***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, MsD*** stated that she has connectivity issues on her three devices. She further stated that she is billed $for three lines of service and we offer a new service plan that bills $per line of service. She also stated that she requested the aforementioned service plan and was advised that she needed to remit her account payment before changing her plan. Furthermore, she stated that she was not allowed to cancel one of her lines of serviceAnd last, she stated that her service is suspended. As a result, MsDejounette requested that we compensate her for any amount she was overcharged. We regret that our network in MsD***’s referenced areas may not have met her wireless communication needs or expectations. Our records reflect that our network in those areas is performing as designed, with no recent outages or issues that would lead to the concerns outlined in MsD***’s inquiry. However, as outlined in our Terms and Conditions of Service, we cannot guarantee coverage in any location at all times, and the level of network coverage and data speeds can be affected by various factors within or outside our control. Our technical teams are continually monitoring our network and strive to reduce any negative impact to our customers. Our records reflect that MsD*** has the Unlimited Family plan for $100, with the first two lines of service being included in the cost of the plan, and the third line being billed at $per month. Furthermore, we confirmed that the $per line of service plans that MsDejournttes requested is only available to new customers on a promotional basis. Our further records reflect that MsD***’s service was recently suspended due to non-payment. Upon our review of her charges, we did not find a Sprint billing error; therefore, no credit is warranted. Moreover, MsD*** can cancel her requested line of service; however, if her device has not fulfilled the associated Installment Billing Agreement, she will be responsible for the related cancelation charges. We spoke with MsD*** on October 18, 2017, and she requested that we contact her the following day. We made another attempt to contact her again by telephone and by e-mail on October 19, 2017; unfortunately, we were unable to reach her. In order to address MsD***’s connectivity concerns, we respectfully request that she contact us so that we can collect the necessary information to determine if this is a device issue or if we need to open a network trouble ticket. We regret any inconvenience these issues may have caused MsD***. If we can be of further assistance with this concern, she can contact me directly by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
All of the information in the response is not true and or correct. I was conveniently told that they could not find the conversation that was held between me and their associate in regards to telling me that I was grandfathered in. The line that they are referencing that I upgraded is not the main line on my plan. The phone number ending in *** is a secondary line that I upgraded in December which is the first time that I was told that I was grandfathered in and would be eligible for upgrade for $199.99. I find it very hard to believe that they tell you the calls are recorded but they can't find my recorded call. The representative from Sprint was very crass expressing no care or concern with her tone only using professional terms to protect herself however, there is no way that a company a reputable as sprint can not retrieve phone conversations from only days to validate my complaint. I plan on writing a letter to the CEO of the company because fair is fair. The only reason I bought a new phone for the secondary line is because I was told that I was grandfathered in and they were not honest when I was told that and they have the records but they did not do the adequate research because they don't care and it was strongly expressed by the nature and tone of the conversation that I had with the rep from the executive office. when I expressed to her that I was going to write a letter to the CEO she sarcastically said that the letter will just come to her so I could address the letter to her because she would be the one getting the letter anyways. I expressed that I prefer not to send the letter to her. It is not fair how they have treated me and the amount of money that it will cost me to leave this company has me stuck with them due to them not being clear upfront and honest from the beginning. I am disgusted by this and I am going to continue to fight this matter. Regards,
*** ***

Executive & Regulatory Services P.OBox Irving, TX February 9, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***, filed on behalf of Mr*** ***. We appreciate your assistance with bringing our customers’ concerns to our attention In her inquiry, Ms*** stated that she called to update her billing address, and was informed by a customer service representative that a couple of adjustments will be made to her monthly service plan to decrease her monthly service charges. However, her subsequent monthly invoice reflected a higher account balance. Ms*** has requested that we update our records to reflect her previous monthly service plan. She also requested an account credit equal to offset the difference of the two monthly service charges After a review, our records reflect that Ms*** contacted our customer service department on December 12, 2016, and requested that we update her billing address. During that interaction, we informed Ms*** that the Unlimited Data Plan would save her money, and with our perceived acceptance, we changed her monthly service plan. However, Ms***’s subsequent invoice reflected monthly service charges higher than she anticipated. We regret any inconvenience Ms*** may have experienced while attempting to resolve this matter. We spoke with Ms*** on February 8, 2017, and confirmed that her January invoice reflects her initial Everything Data 1,monthly service plan. Our office applied a $credit to her account to offset the late fee and a portion of service charges reflected on her December invoice. If I can be of any further assistance regarding this matter, I can contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** so that we may fully address her concerns. I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

May 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms*** expressed dissatisfaction with the level of customer service that she received from our customer care representatives while trying to resolve a refund issue. Ms*** advised that back in November 2016, an unauthorized purchase was made on her Sprint account; however, it was resolvedShe stated she then requested to transfer her number to one of the new devices on her account, and our representative confirmed this would be at no costWhen she received her invoice, she was billed $for device cancellation, and contacted our customer care department who advised her not to make any payments until the invoice is correctedHowever, she said she checked her account a week later and realized Sprint drafted a $1,payment from her account. As a result, Ms*** is requesting the $1,be refunded back to her account right away We regret any frustration that Ms*** may have experienced. We attempted to contact Ms*** by phone and via the e-mail provided, ***_***@***, on May 2, 4, and 11, 2017, to discuss her concerns in detail, but we were unable to reach her Although we have not had the opportunity to speak with Ms*** directly, our records reflect that on April 14, 2017, the $device charges were adjustedWe then requested the $1,payment to be refunded back to the checking/savings account on file. We also emailed Ms*** on May 11, 2017, to provide our findingsWe received an email from Ms*** thanking us for our help. If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday and Friday, between 7:30a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst Tell us why here

*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***-Rebuttal, *** ***
Sprint Case ***
Dear Ms***:
Sprint is in receipt of the above-referenced follinquiry of Mr*** *** regarding Sprint account XXXXX***We appreciate your bringing our customers’ concerns to our attention and regret the circumstances that led to Mr***’s contacting your office once again
In his rebuttal, Mr*** stated that his concerns related to our reimbursing him for charges assessed by his previous wireless provider when he ported his telephone numbers to Sprint and negative information reflected on his credit report as a result of that issue have not yet been resolvedHe also advised that his attempts to contact us to discuss those outstanding matters have been unsuccessful
We regret any difficulty Mr*** may have experienced while attempting to contact our department for assistance, as well as any possible misunderstanding that may have occurred related to his remaining billing issuesAs we explained to during our December 21, 2015, conversation with Mr***, we needed a copy of his final invoice from his previous wireless provider reflecting the referenced Early Termination Fees that were assessed when he ported his telephone numbers to SprintWe offered to apply credits to his Sprint account to offset an amount equivalent to those charges in lieu of processing the promotional prepaid cards since the promotion expired days from his originally activating service with us on December 31, 2014, and his Sprint account no longer being activeHowever, he expressed dissatisfaction with our previous resolution offer and requested that we also process prepaid cards for the amount of the Early Termination Fees
During our January 13, 2016, follconversation with Mr***, we reiterated our previous offerHowever, due to his continued dissatisfaction with that offer, we agreed to process a $refund check in lieu of processing prepaid cardsMr*** accepted that offer, and we applied credits totaling $1,to his Sprint account to offset the entire remaining balance due and processed the refund of $as agreedMr*** should receive his refund check within two to three weeks
In addition, we contacted the third-party collections agency assigned to Mr***’s Sprint account and requested that further collection efforts on the account be discontinuedThey will then update the credit bureaus to remove any negative reporting regarding this issueMr*** should please allow up to days for completion of this process
We are pleased to inform you that Mr*** is satisfied with our resolutionIf we can be of further assistance regarding these matters, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 8:a.mand 5:p.m., Central Time
Sincerely,
Tiffany G
Executive Services Analyst

June 14, Consumer Specialist Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account XXXXX*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** *** submitted on May 23, 2017. Ms*** also directly contacted our Customer Care group on May 22, 2017, regarding this matterWe appreciate your assistance in bringing our customers’ concerns to our attention In Ms***’s filing, she expresses her dissatisfaction with unauthorized charges being assessed to her financial institution. According to Ms***, she believes that Sprint processed orders using her financial institution’s account information, without her permission, resulting in charges totaling $1,being debited from her accountMs*** requested that Sprint investigate this matter and process a refund for the aforementioned amount to her account Sprint has reviewed Ms***’s complaintSprint’s Fraud Management group investigated this matter on May 5, 2017, and determined fraudulent activity was initiated by an end user on Ms***’s account According to our records, multiple orders were placed online via sprint.comAfterwards, We followed up with Ms*** on May and June 5, 2017, to discuss her concerns. Ms*** stated that she provided her financial information to an end user on her Sprint account, enabling the end user to upgrade their device. Afterwards, additional Sprint orders were placed for the aforementioned amount via sprint.com by an authorized user. Sprint advised Ms*** that she may want to contact her local authorities about this matter for further investigationMs*** acknowledged the information that was relayed to herWe regret any inconvenience this matter may have caused Ms*** If we can be of further assistance with this matter, Ms*** can contact me directly by calling our Executive Services & Regulatory department toll-free at ###-###-#### Ext ***. I am available Monday through Friday between a.mand p.m., Eastern Time. Sincerely, /s/ MrMonk MrMonk Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I wish to commend Minnie Sof Sprint She was very gracious & handled this issue in a kind & professional manner...something the original store managers should have done or should have been able to do I also wish to commend the Revdex.com of Greater Kansas City for their prompt intervention & help in coming to a fair & appropriate resolution for all.Thank you kindly & Happy Easter.
*** E***, PhD