Sprint Corporation

August 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information received, Ms*** stated that she made a payment of $when she took advantage of a Buy One Get One Free (BOGO) promotional offer, which she stated was for a down payment and tax for the device. However, she stated that if the phone was to be free, she is requesting a refund of the down payment and taxes In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device. Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device. There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchased. For additional information and eligibility requirements customers can visit www.sprint.com/easypay. This information is provided as part of the purchase process As stated in our Buy One, Get One LG GPromotion, a down payment is required to secure the device, which in turn will be subtracted from the overall balance of the device and the balance will be divided into monthly installments. One of the devise will receive a monthly service credit, making the balance of the device free. We spoke to Ms*** on August 3, 2017, and advised her of the aforementioned details. As a result, we respectfully decline her request for a refund. Additionally, Ms*** confirmed her inquiry has been fully addressed We appreciate Ms*** taking time to provide details of her experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Ms***’s concerns will be forwarded for discussion for implementation and training procedures If we can be of further assistance, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:The information that Sprint has sent me is insufficientI have replied to them stating that I am reviewing my previous bills and will respond by Friday, May This issue has not been resolved in my opinion I believe they are trying to bully me into taking their incomplete offer Once I review all the important information I will promptly respond to them
Regards,
*** ***

June 9, Revdex.com Ward Parkway, Suite 401 Kansas City, MO Re: Revdex.com Case ***, *** *** Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** stated that her bill is higher that the $bill estimate she was provided by the sales representative. She stated that her issue was not resolved after multiple contact attempts. Ms*** requested that the $monthly quote be honored In our effort to provide clear communication about our features and pricing, Sprint publishes an overview of our service plans and any included features. Our retail brochures, displays, partner stores, and web site at www.sprint.com and we have not deviated from the published information. Based on her service plan election, on May 17, 2017, our records reflect that Ms***’s monthly bill is approximately $Based upon further research our records confirm that inadvertently Ms*** was given an incorrect quote which did not include the requirement of auto-pay for the additional discount We spoke with Ms*** June 6, 2017, and provided her with the above information. In an effort to resolve this matter amicably, we offered to apply the $difference to her account for the term of her month lease agreement ending January 2019. She agreed, and as a result, we applied a one-time $lump-sum creditMs*** confirms that the $monthly service charge with $discount auto-pay credit will continue to charge on the third subscription for the remainder of her agreementShe confirmed satisfaction with our resolution We regret any inconvenience this matter may have caused Ms***. If she would like to further discuss this matter, she can contact me directly by calling our office toll-free at ###-###-####, extension ***. I am available Monday through Friday, from a.mto p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I want to point out that they were extremely useless in regards to returning my phone They sent me incorrect packaging but I used it anyway because *** was rude and the phone kept turning on by itself like it was possessed I'm willing to close this but I am not satisfied with how it was handled
Regards,
*** ***

July 5, 2017 Revdex.com Ward Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Case *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint
is in receipt of the above-referenced inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information received, Ms*** stated that one of her telephone numbers is on an incorrect service plan, and she is being charged more than she should be. She stated that she has contacted our customer service department and has been provided misinformation. As a result, she is requesting a resolution to these issues. We have made multiple attempts to contact Ms*** regarding her concerns. We attempted to contact her via telephone and e-mail on June 22, 26, and 27, 2017, advising her we received her inquiry and our need to speak with her directly. In addition, a letter was sent to her billing address on June 27, 2017. Unfortunately, we have been unable to speak with her directly. We have thoroughly reviewed Ms***’s concernsOur records reflect that one of the telephone numbers on Ms***’s account may be set up on an incorrect service plan. We welcome the customer to contact us to provide more specific detail of their dispute and would be glad to change the service plan if requested and make any credit adjustments that are deemed appropriate. We look forward to speaking with Ms*** and encourage her to contact us regarding any concerns she may continue to have with her account. Ms*** should have her PIN and security information available when she contacts us. We appreciate Ms***’s feedback regarding her interactions with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value her feedback and will utilize her input to improve our training and processes. We regret any inconvenience this matter may have caused. If Ms***’s concerns remain unresolved, I can be reached at the Executive & Regulatory Services department at our toll-free number, ###-###-####, extension ***. I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time. Sincerely, Sharon R.Executive Services Analyst

December 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: We appreciate your assistance in bringing the concern of Mr*** *** to our attention. We apologize for any inconvenience that he may have experienced in this matter. In his inquiry, Mr*** indicates that per our Buyout promotion, he anticipated receiving a reward card to offset his previous carrier’s device cancellation charge when he ported his phone number to Sprint. He also disputes charges reflected on his account. As a result, he is requesting his reward card and for his account to be reviewed. He also expresses his dissatisfaction with the level of customer service he received when he attempted to resolve his concerns. We discussed the above-referenced matters with Mr*** and subsequently advised him that his above-referenced reward card has been processed and is being sent to him. He also indicated that he was being improperly charged for certain third-party content and requested that Sprint credit his account in the amount of the disputed portion on his invoice. We advised Mr*** that our records indicate that the third-content was subscribed to and purchased through the Playphone application on September 12, 2016, on the phone number ending in ***. To resolve this matter, his account was credited $to offset the disputed amount on December and 20, 2016. In addition, we unsubscribed the above-referenced phone number from the disputed third-party provider. We also confirmed with him that the other monthly service charges reflected on the account are valid. Mr*** indicated that his concerns are resolved. We appreciate Mr*** for taking the time to provide us with the details of his customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes If Mr*** needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe specific issue regarding the service provided by *** *** has not been addressedWhen I returned to the Sprint store for my cash refund, I asked the store manager, ***, and he said it was "out of my hands" since this issue has escalated to the corporate levelI would like to be notified on what disciplinary actions will be taken for the inappropriate behavior from *** ***.
Regards,
*** ***

January 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** R*** Sprint Account XXXXXX***, *** C*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the inquiry filed by Ms*** ***, filed on behalf of the account holder, Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Ms***’s inquiry, she advises that she recently ordered an iPhone 7, and despite providing the shipping address multiple times, it was mailed to the wrong address, and she did not receive it. Therefore, she is requesting that we cancel this order, and refund the $phone payment Our records reflect that this agreement has been removed from her phone line, and the phone was marked lost so that it cannot be activated. Further, Ms*** contacted us via e-mail on January 7, 2017, and advised that she received a refund for this phone, and considers this matter resolved. We appreciate Ms*** taking time to provide details of her experience with our customer service and retail representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes If Ms*** needs further assistance with this matter, she can contact the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time. Sincerely, Michal MExecutive Services Analyst

May 23, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May
Concern: The inquiry referenced above has been forwarded for our review. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided in Ms***’s inquiry, she stated that she remitted cash payments of $on March 16, 2017, and $on March 17, 2017, using the automated payment machine at one of our retail locations but that, on both occasions, the machine malfunctioned and did not provide any proof of paymentBecause those payments did not post to her account, Ms*** requested that we credit her account $1,for her cash payments We regret any difficulty Ms*** may have experienced with our noted automatic payment machine. However, as we explained during our May 18, 2017, conversation with her, we have no record of her two cash payments of March or March 17, 2017. Based on additional information she provided, we agreed to review the matter further and follow up with her promptly. We contacted the manager of the referenced retail location and confirmed that all of the money remitted to the instore payment machine is accounted for daily and that no recent malfunctions or discrepancies have occurred. As such, we are unable to identify any error on the part of Sprint related to Ms***’s dispute During our May 22, 2017, conversation with Ms***, we explained the information outlined above and advised her that we must respectfully decline her request. We also invited her to provide any additional validation she may have to substantiate her payments While Ms*** may not agree with our response to her inquiry, we believe that we have fully addressed her reported concerns. However, if we can be of further assistance with this matter, or if Ms*** can provide additional information for our consideration, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time. Sincerely, Tobias T.Executive Services Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I was sick at the time they contacted meThey have made a reasonable agreementsThanks!
Regards,
*** ***

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account XXXXX*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** submitted on June 11, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Ms*** expressed her dissatisfaction with the final balance reflected on her closed Sprint accountSpecifically, stating that she settled the outstanding account balance with the outside collections agency, AFNI. Ms*** further stated that she contacted Sprint’s Customer Care group and was informed that her account would be satisfied if she settled with the outside collections agency. However, after settling the past due balance, Ms*** attempted to re-establish service with Sprint, without success. Therefore, Ms*** requested that Sprint review this matter and ensure that all negative reporting is removed from the credit bureaus Sprint has reviewed Ms***’s complaint and notes that after thoroughly reviewing our records, we have been unable to locate an account with the information providedTo help us research Ms***’s issue, we request that she provides us with additional information, such as a Sprint account number or phone number. In some instances, we may also be able to locate her account information using the Electronic Serial Number (ESN) from her device, if available. In an effort to further discuss this matter with Ms***, we attempted to contact her via phone and e-mail on July 3, and of 2017, and mailed a letter to the address on file on July 10, 2017, advising her of our receipt of her complaint and our need to speak with her directly. Unfortunately, we have not received a return call from Ms***. Therefore, we continued with our contact efforts to Ms*** on July 17, 2017, without success. We look forward to speaking with Ms*** and encourage her to contact us regarding any concerns she may continue to have with her accountMs*** should have her PIN and security information available when she contacts the undersigned We regret any in convenience this matter may have caused Ms***. If Ms*** would like to further discuss this matter, she can contact our Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday, from a.mto p.m., Eastern Time. Sincerely, /s/ Romualdo F Romualdo FExecutive & Regulatory Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am requesting that Sprint contact Dynamic Recovery Solutions in writing with their findings to have any incorrect additions to my credit report swiftly removedI would like to be copied on this correspondence between Sprint and DRS (Dynamic Recovery Solutions). Thank you for your help Revdex.com. Regards,
*** ***

March 27, *** *** Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account XXXXX***, *** *** Case *** Dear Mr***:
On March 21, 2017, Sprint received an inquiry submitted by your office on behalf of *** ***. According to the information provided, Ms*** stated that she canceled her account due to dropped calls and returned her device; however, she continues to be billed for the returned device and for services she did not request. We appreciate your assistance in bringing Ms***’s concerns to our attention We contacted Ms*** on March 27, 2017, to discuss her concerns in detail. At that time, we confirmed that credits totaling $were applied to her account on March 20, 2017, to offset the lease cancellation charges associated with the telephone line ending in *** and the charges associated with the telephone lines ending in *** and ***. As a result of these credits, the canceled account reflects a zero balance We appreciate Ms*** for taking the time to provide us with the details of her experience with Sprint. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused Ms***. If additional assistance is required, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

August 3, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***, *** *** Account XXXXX*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** stated that since she upgraded her devices, she has been over billed by $25. Further, she stated that she was advised that she would be billed a $Subsidized Phone Charge for months on line of service (xxx) xxx-*** and that her estimated monthly charges before taxes would be $267.62. However, she stated she is being billed a $Subsidized Phone Charge (SPC) instead and the $Total Equipment option was not canceled as she requested. As a result, Ms*** requested that we credit her account retroactively stating that her credits should total $140. We regret any possible misunderstanding that may have occurred regarding this matterOur records reflect that on August 25, 2015, Ms*** purchased the device associated with line of service (xxx) xxx-*** at a subsidized price with her acceptance of a two-year service agreement. Our records further reflect that her service plan was later changed and her service plan is for devices that are leased or purchased via our installment billing program. As a result, Ms*** was correctly billed a $Subsidized Phone Charge for one of her lines of service. During our conversation with Ms***, we provided the information detailed above. Ms*** stated that she was aware that she would be billed a Subsidized Phone Charge; however, she was advised that she would be billed a $10. We advised Ms*** that the two-year service agreement associated with line of service (xxx) xxx-*** will be fulfilled in August 2017. After that time, she will not be billed the $Phone Subsidize Charge. Although we were unable to identify a Sprint billing error, as a goodwill gesture, we applied a $credit to offset a portion of her past Subsidized Phone Charges and the Total Equipment Protection option. Ms*** accepted our credit offer and was satisfied with our handling of the matter. The Total Equipment Protection option on line of service (xxx) xxx-*** was canceled on July 3, 2017. We appreciate Ms*** for taking time to provide details of her experience with our retail and Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize her input to improve our training and processes. If we can be of further assistance with these issues, Ms*** can contact me by calling our department toll-free at ###-###-####, extext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

August 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX***, *** *** Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced complaint of Mr*** *** regarding Sprint account XXXXX***, established in the name of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Mr*** states that he attempted to call 9-1-due to a family emergency on June 12, 2016, but was unable to connect. He cited this as the reason the service on the account was canceled. He also expressed his dissatisfaction with not receiving return packages for his family’s leased devices that he eventually had to drop off at a local store. Therefore, at this time, he is disputing the charges associated with early cancelation of the lease agreements for the equipment. He is also requesting that Sprint waive the final month’s service charges due to making several trips to the store. On July 29, 2016, we advised Mrand Ms*** that we would research their account concerns regarding the problems experienced when attempting to dial 9-1-and contact them back. Upon completion of our research today, we advised Mr*** that Sprint did not locate a record of a 9-1-call attempt on the Sprint network from June 12, through June 13, 2016. We further advised him that our investigation also confirmed that the Sprint network did not incur any issues during the time in question and was functioning as designed In accordance with FCC rules, when a call to 9-1-is placed, a wireless device will automatically seek the strongest available wireless signal, even if it is on another carrier’s network. Therefore, it is possible for calls to 9-1-to be completed even when Sprint service is unavailable, provided a signal is available on another compatible wireless network. Unfortunately, Sprint would not have information available related to calls that were handled by another carrier’s network A number of factors may affect the ability to place calls, including calls to 9-1-1. As disclosed to our subscribers, coverage and quality of wireless services may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures. As a result, a subscriber may experience difficulty making or receiving calls when indoors. There may be gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control, may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service. The very nature of wireless signals restricts wireless carriers from providing coverage at all times and Sprint has made no warranty regarding coverage availability Our records reflect that the service on Ms***’s account was canceled effective June 20, 2016, after porting her wireless numbers to different carrier. In an attempt to resolve this dispute to Mrand Ms***’s satisfaction, we verified the return of all four of their leased devices and applied credits totaling $1,to her account to offset applicable Lease Cancelation and Lease Device Purchase Charges that were assessed plus applicable taxes, surcharges and late fees. Additionally, Mr*** authorized a $payment to satisfy the final month’s charges. As a result, of these actions, the account is now in final status with a zero balance. Mr*** expressed his satisfaction with this action as final resolution of his dispute We regret any inconvenience that Mrand Ms*** may have experienced. If I may be of further assistance with these matters, Mror Ms*** may contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Clara CExecutive Services Analyst

July 15,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: File ***, *** *** on behalf of *** ***
Account XXXXX***
Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of *** ***
submitted on June 25, We appreciate your assistance in bringing our customers’ concern to our attention
According to the information provided, Ms***, an authorized user on the above account, expressed her dissatisfaction with her plan pricing, after she upgraded a device on the above referenced accountMs*** requested that Sprint review this matter, and provide her with an explanation of account charges and a return kit for the device upgraded
With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balancesChanges to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes
Based on our research, our records reflect that Ms*** was placed on the promotional service plan that was offeredHowever, she stated that she believed that the quote provided at the time she agreed to the new service plan was all inclusiveMs*** was advised that the quote provided did not include the current Lease and Installment agreements, which are in excess of $per monthHowever, due to any misunderstanding that may have occurred, she was offered and accepted a one-time account credit of $to offset a portion of her account balanceFurther, she was offered and accepted a plan change to Sprint’s 15GB 50% off competitor plan
On July 14, 2016, we reached out to Ms*** directly to discuss her concerns in detailMs*** advised Sprint that she is in receipt of the return kit and is satisfied by the reflected balance on the above referenced account as of the invoice dated July 1, Ms*** confirmed that this matter has been resolved to the best of our ability and that she has no further concernsWe regret any inconvenience that this matter may have caused Ms***
If we can be of further assistance, Ms*** can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 8:a.mand 4:p.m., Central Time
Sincerely,
David H
Executive Services Analyst

Executive & Regulatory Services ** ** *** *** *** ** *** June 14, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint *** Sprint Account
XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** stated that she inquired about cancelling her line of service ending ***, but accepted an offer for an unlimited monthly service plan for $60. However, she was also advised that should she accept the $unlimited plan, she would incur a Subsidized Phone Charge for any lines of service associated with a device purchased at a subsidized price. In her inquiry, Ms*** expressed her dissatisfaction with the Subsidy Phone Charge and the level of customer service she stated she received when attempting to address this matter. As a result, she is requesting that Sprint provide her with a monthly service plan that does not exceed $65, and one will not require a device subsidy charge. We regret any inconvenience Ms*** may have experienced while attempting to resolve this matter. We regret if the terms of our advertised service plans did not meet Ms***’ satisfaction. However, certain discounted service plans, such as the one referenced in Ms***’ complaint, require a subsidy charge for phones purchased at a discounted price. Our records further reflect that Ms*** elected to cancel her service effective June 8, 2017. However, we appreciate her taking the time to provide us with her customer service experience, which we will utilize to improve our training processes We regret the circumstances that led to Ms***’ decision to cancel her service. If I can be of further assistance regarding this matter, I can be contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

August 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the inquiry received, Mr*** is disputing the $balance on his canceled Sprint account. According to the information received he stated that he cancelled services due to his dissatisfaction with the coverage in his service area. Mr*** also stated that he brought his own devices and therefore should not be billed any Early Termination Fees. As such, he is requesting the balance to be waived In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing. Our records reflect that Mr*** accepted a Sprint service agreement on March 27, 2017, and consented to retain services for two years from that date. As a benefit of his agreement, we provided him with a discount and/or rebate off of the cost of his new device purchase. Therefore, because he ported-out his service effective July 10, 2017, prior to the fulfillment of the agreed-upon term, his account was cancelled and automatically assessed a $Early Termination Fee. We spoke with Mr*** on August 21, 2017, and discussed the aforementioned information. Although no credit is warranted, Sprint has agreed to credit the Early Termination Fees and finalized his account with a zero balance. With this action, Mr*** confirmed his inquiry to be fully addressed and resolved We appreciate Mr*** taking time to provide details of his experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret the decision that led Mr*** to cancel his account. If we can be of further assistance, Mr*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext***I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst

June 23,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-noted of Ms*** *** regarding
Sprint account XXXXX***We appreciate your bringing our customers’ concerns to our attention
In her inquiry, Ms*** described unfavorable customer experiences from our representatives regarding the terms of her equipment lease agreement, stating that she believes that she was misled prior to establishing service with usShe requested that we credit the Lease Device Purchase Option Charges that are reflected on her April 2017, invoice
We appreciate Ms***’s taking the time to provide us with details regarding her experiences with our retail and Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes
We regret any misunderstanding that may have occurred related to Ms***’s Sprint billing and lease agreementsSprint launched the Sprint Lease program, an industry-first option that gives new and existing customers the flexibility to lease select smartphones and tablets for a lower monthly cost versus purchasing the deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, customers can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceUpon activation of service, Ms*** was provided with a clear disclosure of her monthly lease charges, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her Sprint Lease Agreements which includes a description of the charges in question
During our June 19, 2017, conversation with Ms***, we advised that, as a result of our review, we sustain that the disputed charges are correct and validShe indicated her understanding of our explanation but reiterated that this was not properly explained to her when she accepted her current rate plan and device financing optionsAlthough the charges are valid, due to any misinformation that may have been provided to her and in an effort to reach an amicable resolution due to her tenure as a Sprint customer, credits totaling $were applied to Ms***’s account, as a courtesy, to offset the disputed chargesThose credits left an undisputed balance of $200, which she satisfied in fullAs a result, her account is now in canceled status with a zero balance, and no additional payment is due
We are pleased to inform you that Ms*** accepted our resolution offer and is satisfied with the actions taken on her accountIf we can be of further assistance regarding these matters, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time
Sincerely,
Tiffany G
Executive Services Analyst

June 27, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May
Concern: The inquiry referenced above has been forwarded for our review. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Ms***’ inquiry, she advised that she contacted our Customer Care group in February 2017, and requested to cancel her account; however, her request was not processed and she was billed additional monthly recurring charges. As a result, Ms*** is requesting that we cancel the account, credit any additional charges she may have incurred and remove any negative remarks from her credit report We apologize for any misunderstanding that may have occurred regarding this matter. Additionally, although we were unable to confirm her request to cancel her account in February 2017, in an effort to resolve her concerns and due to no usage since February 20, 2017, we applied credits totaling $to offset all of the monthly service charges she incurred since she stopped using the service. As a result, the account is closed and reflects a zero balance We were unable to reach Ms*** at the contact information provided in her complaint. Additionally, we mailed a letter to the address provided; however, we have not received a response to our contact attempts. We look forward to speaking with Ms*** and encourage her to contact us regarding any concerns she may continue to have with her account. We appreciate Ms***’s taking the time to provide us with the details of her customer service experience. We regret that the level of service she received was not indicative of the world-class service we strive to provide. The feedback she provided has been forwarded to the appropriate management staff for further review. If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time. Sincerely, Tobias T.Executive Services Analyst