Sprint Corporation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIn regards to the uneccesaary hold times and the customer service rep ending our conversation mid sentence, nothing has been done.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
PLEASE REDACT/REMOVE MY PERSONAL NAME ( "***" ) IF THESE MESSAGES ARE POSTED ONLINE
Regards,
*** ***

Executive & Regulatory Services POBox Irving, TX June 15, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** expressed his discontent with the times of our previous contact attempts and his inability to reach us via our contact number. He also stated that he canceled his Sprint service and further expressed his concern that his Early Termination Fees will not be waived for his negative service experience. We regret that we were unable to speak with Mr*** previously regarding his account concerns. However, our office spoke with Mr*** on June 7, 2017. During our conversation, we agreed to research his coverage concern and follwith him. After completing our research, we confirmed that the network in Mr***’s home area is working within our parameters. Our follattempt to reach Mr*** by telephone today was unsuccessful. We confirm that the Early Termination Fees accessed to Mr***’s account are valid. If I can be of further assistance regarding this matter, I can be contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

March 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern: Sprint
is in receipt of the inquiry filed with your office by Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the complaint, Mr*** indicates he canceled his service but has yet to receive a final invoice to submit to his new provider for cancellation fee reimbursement. He also states that he is unable to access his account via our website. As a result, he is requesting we review this matter We reviewed Mr***’s account and confirmed his billing option was set to receive invoices via email. To address this matter, we mailed Mr*** a copy of his bill on March 22, 2017, as he requested. In addition, we are working with Mr*** to set up a payment plan to avoid collections. Accordingly, we are confident this matter has been addressed and resolved If Mr*** has further concerns about the above issue, I can be reached by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would also like to thank Sprint for providing outstanding service to a long time customer. Regards,
*** ***

Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** *** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** ***, submitted on May 17, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. Based on the information received from Mr***, he states that he has had an unfavorable customer experience while attempting to retrieve his March statement after switching his services to another carrierHe states that he made multiple contacts to Sprint and was able to finally retrieve it; however, the balance had been forwarded to collectionsHe further states that at the time he learned his account was in collections he made a payment in the amount of $and wanted to set up an arrangement for the remainderMr*** is requesting that the remaining balance in the amount of $be waived as an apology. We spoke with Mr*** on May 30, 2017, regarding his concernsWe explained that his March statement would have been mailed to the address on fileWe further advised that we are unable to determine that the disputed charges incurred were the result of any error on the part of Sprint. Therefore, Mr*** is responsible for the remaining balance in the amount of $associated with account XXXXX***As a courtesy, a 30-day collection hold has been placed on account XXXXX*** to allow Mr*** an opportunity to pay the balanceMr*** expressed satisfaction with the actions taken.We appreciate Mr*** for taking the time to provide us with details of his recent customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes.We regret any frustration this matter may have caused. If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time. Sincerely,LaToya ***Executive Services Analyst

May 11, Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom
It May Concern: Sprint is in receipt of the above-referenced complaint filed by Ms*** ***. We appreciate the opportunity to address her account concerns Ms*** has also requested clarification regarding Sprint’s unlocking policies regarding two devices previously purchased and activated on Sprint's network. Ms*** has indicated that she would like the device unlocked. Based on the information received from Ms***, she states that she had an unfavorable customer experience while attempting to address her concerns and is requesting compensation We attempted to reach Ms*** to discuss her concerns in detail on April 27, 2017, and May 8, 9, and 2017, by phone and email, without success. We also mailed a letter to her home address confirming receipt of her inquiry and alerting her of our need to speak with her. Unfortunately, Ms*** has not responded to us. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. Therefore, Ms*** can contact us at the number provided below at her earliest convenience to complete the authentication of her account, so that we can fully address and resolve the concerns brought to our attention via your office Unlocking a device is a general term that refers to one or more types of device unlocking. MSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different network. Unlocking also refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally). Unlocking a device will not necessarily make a device interoperable with another carrier’s network. In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network). Additional information about unlocking may be found at www.sprint.com/unlock Sprint will unlock a device under the following circumstances: Any associated service agreement, Installment Billing agreement, or Lease agreement has been fulfilled including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options The associated account is in good standing The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked The device has been active on the Sprint Network, currently or in the past, for a minimum of days. We confirmed that Ms***’s iPhone devices are eligible for SIM unlocking. Please note that the SIM unlock information was transmitted to the device in question on April 28, We appreciate Ms***’s taking time to provide details of her experience with our Customer Care department. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that her concerns will be forwarded to the appropriate managerial staff for further review. We respectfully decline any credit for this customer service matter For further assistance with this matter, Ms*** can contact us by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 7:a.mand 4:p.m., Central Time Sincerely, Sean JExecutive Services Analyst

January 11,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Complaint ***, *** ***
Sprint Account XXXXX***
Sprint Case ***
Dear Ms***:
The inquiry referenced above has been forwarded for our reviewWe
appreciate your assistance in bringing our customers’ concerns to our attention
According to the information provided in the complaint, Mr*** stated that he was misinformed regarding the coverage provided by Total Equipment Protection (TEP)Further, he stated that he recently cracked the screen on his device and was advised that he could visit one of our authorized repair centers and we would repair his device at no costMr*** stated that the technician at our authorized repair center advised him that he would have to file a claim with Asurion, the provider of TEP and pay a deductibleAs a result, Mr*** is requesting that we repair his device at no cost to him
All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warrantySprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone lineTEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warrantyFurther information regarding TEP can be viewed at www.sprint.com/tep
During our conversation, we apologized for any inconvenience Mr*** may have experienced as a result of this issueWe advised him that our Total Equipment Protection (TEP) program is administered through Asurion, a third-party, and that any time there is physical damage to the device the customer is required to file a claim and pay a non-refundable deductible of $up to $200, which is determined by the device model
We regret any misunderstanding that may have occurredIf we may be of further assistance with this matter, please contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time
Sincerely,
Tobias T
Executive Services Analyst

We appreciate your assistance in bringing Mr***’s concerns to our attention
In his inquiry, Mr*** expressed frustration with billingMr*** advised that at the time of his recent phone upgrade and tablet purchase in June 2015, he was told that the plan for his phone
would be $per month with a $monthly leaseMr*** further states that, he was told that his tablet would be free of charge and that he would receive his data plan for $Mr*** states he later discovered that his bill for both his tablet and device was much higher than anticipatedIn addition, Mr*** states that he was to receive a $adjustment for turning in his old device; however, he never received itMr*** believes that she was misled regarding his billing and as a result, he has requested that the charges be corrected
We contacted Mr*** on July 28, 2015, in an effort to review this matter in detail; however, we have been unable to reach him for follow upA review of Mr***’s account reflects that he is being billed correctlyIn addition, our records reflect that the $adjustment was applied against $in taxes for accessories at the time of purchase as well as a $adjustment towards Mr***’s first invoice following his upgradeWe have since received a voicemail from Mr*** expressing his acceptance and satisfaction with our resolution
We regret any inconvenience that this matter may have causedIf this issue remains, we ask that Mr*** contact our Executive & Regulatory Services department toll free at ###-###-#### or me directly at ###-###-####I am available Monday through Friday from 7:a.mto 3:p.m., Central Time
Sincerely,
Cynthia C
Cynthia C
Executive Services Analyst

August 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry filed by Mr*** ***We appreciate your assistance in bringing our customers’ concern to our attention. In the information provided, Mr*** disputed the final balance due reflected on his closed Sprint account, as well as subsequent collection activity associated with that amount, citing that he remitted payments to satisfy the balance due when he ported his mobile numbers from Sprint to another service providerBecause Mr*** received no additional invoices from us reflecting any additional outstanding balance until his Sprint account was referred to an outside collection agency, he requested that we remove all negative credit reporting associated with his Sprint account and provide details of the final charges assessed to his account We regret any misunderstanding that may have occurred regarding Mr***’s final account balance and subsequent collections activity. Our records reflect that he ported one of his lines of service to another provider in May and his remaining two lines of service in July However, Mr*** accepted Sprint service agreements for those lines of service on October 11, 2013, February 13, 2014, and August 19, 2014, respectively, consenting to retain his Sprint services for two years from those dates in exchange for our providing him with a discount and/or rebate off of the cost of his new devices purchases. Therefore, because Mr*** canceled his services as noted above, prior to the fulfillment of the agreed-upon terms, we assessed Early Termination Fees totaling $plus tax to his account. Those charges and his account balance due were included on invoices sent to Mr***’s via electronic billing, but we received no payment for those amounts. As such, information related to his unpaid account balance was sent to an outside agency for collection on October, 2015. During our conversation with Mr*** on August 12, 2016, we explained the information noted above. We also confirmed that Mr***’s invoice dated August 12, 2015, reflects the referenced charges, as well as unpaid charges for services used prior to his service cancellation, for a total unpaid account balance of $288.29. However, although we were unable to identify a Sprint error related to his disputed billing, we offered to apply one-time service credits totaling $to his account to offset a portion of his monthly recurring service charges. Mr*** accepted our offer, and we applied the credit as agreed. He then remitted a payment of $to satisfy the remaining past-due account balance, leaving his account in closed status with a zero balance. As a result, we contacted the third-party collections agency assigned to this matter and requested that further collection efforts on his account be discontinued. Further, the outside collections agency will then update the credit bureaus to remove any negative reporting regarding this issue. Mr*** should please allow up to days for completion of this process We appreciate Mr***’s taking time to provide details of his experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value his feedback and will utilize his input to improve our training and processesWe regret any inconvenience these matters may have caused, as well as the circumstances that led to his decision to terminate his services with us. If Mr*** requires additional assistance with these matters, he can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, *** KExecutive Services Analyst

May 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account XXXXX*** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers concerns to our attention. According to the information provided, Ms*** states that she turned in her iPhone device to receive an iPhone device free per the terms of a promotional offerShe states that she has never received the monthly credit for iPhone device. Ms*** is requesting that we stop charging her for a free device We spoke with Ms*** on May 15, 2017, and reviewed her accountWe advised her that according to the guidelines of the promotional offer, a monthly service credit of $is applied to offset the monthly installment for the iPhone device. Unfortunately, the monthly service credit did not award, therefore a lump sum service credit totaling $was applied to the account in lieu of the monthly service credit. Ms*** canceled her Sprint service and the remaining balance associated with the Installment Billing Agreement was applied to her account. Payment has been remitted for the outstanding balance on the account and she will not incur further charges. The current balance on her account shows a $balanceMs*** states that these actions have resolved her issue If we can be of further assistance, Ms*** can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Standard Time Sincerely, Leland *** *Executive Services Analyst

Sprint is in receipt of the above-referenced inquiry of Mr*** ***, which was forwarded to our Executive & Regulatory Services department for reviewWe appreciate your bringing our customers’ concerns to our attentionIn the information provided, Mr*** expressed his
dissatisfaction with the level of customer service he received from our representatives during his attempts to have his Samsung SMini device repaired or replaced, pursuant to the terms of his service/repair option for which he pays each monthHe request that we replace the battery or his device as stipulated in his service/repair option or that we remove that option from his account and provide a refund of the monthly payments he has remitted for it
We appreciate Mr*** for taking the time to provide us with the details of his experience with our retail store representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value your feedback and will utilize your input to improve our training and processes
We regret any difficulty Mr*** may be experiencing with his Sprint device, as well as any misunderstanding that may have occurred regarding the repair or replacement of the battery for that deviceDuring our conversations with Mr*** on August and 4, 2015, we confirmed that the batteries for Samsung SMini devices are no longer available via our sales or service channels; therefore, we invited him to purchase a battery for the device from any sales source available to him and advised that we will credit his Sprint account for the cost of the battery once he provides proof of purchaseAlternately, we invited him to take the device to one of our corporate service and repair locations where a technician can test the device to determine if it can be repaired or replacedWe provided Mr*** with the telephone number and the name of a representative at a corporate service and repair location in his areaWe also informed
Mr*** that, if his device cannot be repaired or replaced using one of the options above, we will comply with his request and remove the Equipment Service and Repair option from his account and apply a one-time $credit to offset an amount equivalent to the charges for that option for months
After speaking with a technical representative at the referenced service and repair location on August 4, 2015, Mr*** contacted us again to advise that a replacement battery for his device is not availableAs such, and after careful consideration, he decided to cancel the Equipment Service and Repair option from his accountTherefore, we applied the agreed-upon $credit to his account on August 4, 2015, to offset charges for the Equipment Service and Repair optionMr*** stated that he will upgrade the device for that line of service at a later date but has no further concerns for us at this time
We are pleased that we were able to resolve this concern to Mr***’s satisfactionIf we can be of further assistance with these issues, you or he can contact me directly at ###-###-#### or by calling our Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Bridgette F
Executive Services Analyst

Tell us why here...August 14,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Inquiry ***
Sprint Account xxxxx***, *** ***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry
of Mr*** ***We appreciate your assistance in bringing our customers’ concerns to our attention
In Mr***’s inquiry, he expressed his concerns with Sprint’s Referral programMr*** stated that he was assured that he would receive a $Visa prepaid reward card for him and as well his referralMr*** requested that Sprint review this matter and honor the $offer
We regret any possible misunderstanding that may have occurred related to the terms of Sprint’s Referral Rewards ProgramFor a limited time, Sprint offered customers a $Visa prepaid reward card for adding a new line of serviceCustomers must register within days from account activation via our website, www.sprint.com/referralIn our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing
During our conversation with Mr*** on August 2, 2017, we advised him that we would escalate his referral submission for processing of the now expired $referral offerAs a result, we were able to successfully have the submission processedMr*** and the other party identified as the referred should receive the offered $Visa prepaid reward cards within the next 6-weeksFurther, we applied a one-time courtesy credit of $to his account to offset his account balanceThis credit will reflect on Mr***’s September 1, 2017, billing statementMr*** acknowledged the information and resolution relayed to him
We regret any inconvenience that this matter may have caused Mr***If we can be of further assistance related to this matter, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Tuesday through Saturday between 1:p.mand 9:p.m., Central Time
Sincerely,
Shalyn ***
Executive Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
J*** ***

November 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** (rebuttal) Sprint Account XXXXX*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced supplemental inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms*** expressed her dissatisfaction with our previous response to her inquiry, citing that she was offered promotions by several employees that aren’t being honored. Ms*** stated she feels she is locked into an agreement because of the cost of canceling her service We appreciate Ms***’ taking time to provide details of her experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial teams for further review As previously stated, we regret any possible misunderstanding that may have occurred related to the referenced promotional offers and Ms***’ account billing. Our Marketing department works diligently to ensure that our website and marketing materials are accurate and contain information that will allow customers to make informed decisions regarding Sprint services and products, including promotional offers. We have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we provide We contacted Ms*** on November 10, and advised that although we find no Sprint error and are unable to substantiate her claims of the referenced promised promotion, and in an effort to resolve this issue amicably, we applied a credit of $to Ms***’ Sprint account to offset the loyalty credit of $per line for the term of her lease. Ms*** was pleased with the resolution and will contact us directly if she has additional concerns We regret any inconvenience these matters may have caused Ms***. If we can be of further assistance related to these concerns, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Twana T. Executive Services Analyst

July 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # 12223338, *** *** Sprint Account #xxxxx Sprint Case
# To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of *** *** submitted on June 26, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’s filing, she expressed her dissatisfaction with the delay and hold times while attempting to resolve her account concerns with our Customer Care group. In addition, she expressed her dissatisfaction with the inability to receive a promotional credit in association with her purchase of Samsung Sdevice for phone line ending in Ms*** requested that Sprint review this matter, cancel her Installment Billing agreement and adjust her account accordingly. We are aware that on occasion customers may experience extended hold times when contacting our Customer Care groups by phone, due to various factors. Although we have streamlined our internal processes, to maintain our commitment to world-class customer service, we offer various automated services that allow you to avoid waiting to speak to a representative. Ms*** may visit our web site, www.sprint.com, and login to her MySprint account to perform general account maintenance and to make payments or setup payments arrangements, if available. Customers may also use their Sprint device to access our automated services, such as the Sprint Zone app, dialing *for general information, dialing *to make payments, and dialing *to obtain estimated minute usage and account balance information Sprint has reviewed Ms***’s complaint On February 3, 2015, Ms*** upgraded the device associated with phone line ending via our Telesales groupAt that time, she activated a device via Sprint’s Leasing programHowever, on February 27, 2017, our records state that Ms*** upgraded the device associated with phone line ending in and purchased a device via Sprint’s Monthly Installment Billing programWithin this sales transaction, Ms*** paid off her original Lease Agreement for above phone line. We regret any miscommunication Ms*** may have received pertaining to Sprint’s promotional offersIn an effort to resolve her account concerns, on July 13, 2017, we spoke with Ms*** and agreed to cancel the Monthly Installment Billing Agreement for phone line ending in with the waiver of the associated chargesIn addition, we applied an adjustment of $to her account to offset the monthly installment charges as reflected on her March through July billing statements As a result Ms***’s account reflects a credit balance of $Ms*** expressed her satisfaction with Sprint’s efforts to resolve her account concerns We appreciate Ms*** taking the time to provide us with her experience with our Customer Care group We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms ***’s feedback and her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Ms*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Ms*** can reach us by calling the Executive & Regulatory Services department toll-free at 1-855-848-3280, ext7349. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:The sprint are giving a hard time to allow my I phone be unlocked.Lori, the woman I talked to, said, they would let all companies know that I my phone eligible for unlock and this is not true, as you can see in the file att...They are not allowing the company do the job, as promised. I already paid the early termination fee and I paid all I owned to them and they are not doing what they promised (which was unlock my phone not just domestic, mas totally unlock) and I still have to carrie two phone all day long...Not Good! Not trustful company, unfortunately
Regards,
*** A ***

August 1, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the inquiry of Ms*** *** regarding her Sprint account. We appreciate your assistance in bringing our customer’s concerns to our attention. In her inquiry, Ms*** stated that she is not receiving the percent off her iPhone lease credit that she was offered when she purchased her deviceFurther, Ms*** stated that she was charge additional amounts totaling $at the point of sale. As a result, Ms*** is requesting that we honor the percent off her lease that she offered at the point of sale and confirm what the $charge included In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingAs stated in the targeted promotional offer, eligible customers can upgrade to a new iPhone 32GB for $per month (after a $monthly credit, on an month lease), which equates to 50% off an iPhone 32GB. As stated in the terms of the promotion, all iPhone and Plus memory configurations are eligible, however customer will receive a monthly service credit of $for months (whether on an month lease or monthly installment), regardless of memory configuration leased. Further, the monthly lease/installment price varies by customer and deviceDown payment may be required. Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device. Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device. There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypayOur records show that Ms***, per the terms of the installment agreement was required to pay a $down payment, $in taxes for the device and an Activation Fee. During our conversation with Ms***, we advised her of the above information. However, since Ms*** elected a Month Installment Agreement, she will only receive monthly service credits, which will begin to award within three billing cycles. Further, we advised her that she will receive a monthly credit of $13.59, as stated above, and that since she elected an iPhone Plus GB model device, which is a higher configuration device, she is responsible for the difference in the monthly cost of her device. We appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care group. We regret that the level of service she received was not indicative of the world-class service we strive to provide. The feedback she provided has been forwarded to the appropriate management staff for further review. If I may be of further assistance with this matter, Ms*** can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-#### ext***. I am available Monday, Tuesday, Thursday and Friday between a.mand p.m., Central Time. Sincerely, Tobias T.Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Sprint was also gracious to resolve and ongoing issue with my *** pre owned phone issue as well
Regards,
*** ***

January 23, 2018Revdex.com Serving Greater Kansas CityWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case *** Sprint Account ***Sprint Case ***To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr***
***We appreciate your assistance in bringing our customers’ concerns to our attentionIn Mr***’ filing, he expresses his concerns with cost of his monthly recurring charges in association with his four lines of serviceMr*** further expressed his dissatisfaction with the inability to resolve his account concerns via Sprint.com on-line servicesLastly, Mr*** stated that he encountered an unfavorable customer service experience while attempting to resolve these mattersMr*** requested that Sprint review these matters, provide him with information regarding his contract expiration dates, and options to purchase new equipmentSprint has reviewed MrGonclaves’ complaintAccording to our records, the four lines of services on MrGonglave’s account have been configured onto a promotional price plan since February 17, Per the terms of his selected price plan, each line of service is assessed $per month and an additional $per month/per line for Premium DataOur records further confirm on December 16, 2017, Mr*** established a new line of service, which was activated onto a Data plan for $per month/per lineAdditionally, the new line of service is receiving a $monthly service credit to offset the aforementioned service planAs a result, Mr***’ monthly recurring charges totaling $per month prior to applicable taxes and late payment fees being applied to his accountBased on our review, we are unable to determine any billing errors on Mr***’ accountIn addition, Mr***’ account is enrolled in Sprint’s electronic billing (E-Bill) program and we confirmed that he last logged onto his existing on-line profile via Sprint.com on January 8, Please note the on-line profile was created on January 10, Our records further indicate that phone numbers ending in and are not associated with any equipment agreementsAs such, if he elects to port-out the noted lines of service to another wireless service, his account would not be subjected to any equipment cancellation chargesAdditionally, should Mr*** elect to upgrade the devices associated with the aforementioned phone lines; he will be required to sign a Sprint Lease or Installment Billing Agreement(s)Furthermore, the contract end dates for phone numbers ending in and will expire on September 20, and and August 14, We spoke with Mr*** on January 10, 2017, and attempted to discuss his account concerns in detailRegrettably, MrGoncalaves declined to further discuss this matter with us via phone and requested that we provide him with a written responseShould Mr*** have any additional questions and/or concerns pertaining to these matters discussed herein, we urge him to contact the undersigned directly at the phone number noted below at her earliest convenienceWe appreciate Mr*** taking time to provide details of his experience with Sprint’s Customer Care groupWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Mr***’ feedback and will utilize his input to improve our training and processes.We regret any inconvenience this matter may have caused Mr***If we can be of further assistance with this concern, Mr*** can contact me directly by calling our Executive & Regulatory Services department at toll-free at 1-844-282-8211, ext***I am available Monday through Friday from a.mto p.m., Eastern Time.Sincerely,Hakima W.Executive Service Analyst