Sprint Corporation

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Complaint: ***
I am rejecting this response because:In regards to the response from Sprint, I do not agree with several points mentioned. First, it was mentioned I was disputing on behalf of Ms***, which is my wife and our account. Sprint stated one of the devices when services activated was used, this was true to my best knowledge as we had the phone repaired and it was missing a camera back plate and had internal components which did not match the phone. Even still, we did not ask for a refund on this phone. Secondly, Sprint stated I was having coverage issues and upon speaking to a customer service agent, I was told I could cancel service and cancellation charges would be waived. This is correct, In early December, I spoke with a customer service agent from sprint (REF I1312276800) who advised we were clearly outside the service area which is why we would go hours without any service. The agent also assured us we would not be charged anything to cancel the lines due to the lack of service. I am disputing any charges due to the cancellation of the lines. Furthermore, it is unsettling Sprint would quote to me "catch all" parts of the contract regarding how their coverage's are not guaranteed and how they make no promise their network will work but expect the contract to be upheld exclusively. The sales representative at sprint sure "upsold" how great the network is and how they guarantee how great and wonderful it is. Also, upon talking to customer service, they were shocked as to why we were being charged individually for each device when several buy one get one promotions were active. Furthermore, when the initial lines were activated, I had traded in a new Iphone 6s plus for a Iphone plus. Rebecca, our sales associate ensured me that this was my phone and we would not be charged for it, nor would we be under any lease or payment agreement. She even advised I could come in tomorrow and "upgrade" it if I choose to. When we went through the cancellation process we were then told there was a mistake and we needed to now pay full price for the phone. This is the another charge we were disputing, the full refund for the iphone plus. Finally, Sprint did not offer any refund, or credit to resolve this as they are advising. The solution presented to me was to pay the entire outstanding balance immediately, also to turn in all associated equipment. The process took so long and the only way we were going to be able to switch to a more adequate provider was to trade the phones in for a small credit to switch and to prevent us from being without a phone for the extremely long dispute process. I would like to be refunded the approx$for cancelation and the cost of the iphone 7plus (because of the threatening phone calls to report to a credit dispute even though there was a corporate case open, I paid the entire balance)
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:MY ISSUE WASN'T SOLVE , THIS SPRINT GUY LIE ALL THE TIME HOW SPRINT TRIED TO CONTACTED ME 3/and 3/if today is 3/9?THIS GUY IS LUNATIC
Regards,
*** ***

September 19,
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com File# ***, *** J***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint
for *** J***This complaint was served to Sprint on August 25, We appreciate your assistance in bringing our customers’ concerns to our attention
According to the information provided, Ms*** expressed her dissatisfaction with the level of customer service she received from our Customer Care group while attempting to address her device concernsMs*** stated that upon establishing service, she was advised that phone numbers ending in ***, *** and *** were enrolled in the iPhone Forever programHowever, the iPhone devices were not enrolled in the aforementioned programAdditionally, she stated that a Sprint representative advised her that she would be charged $199, per deviceTherefore, Ms*** requested that Sprint review this matter and waive the $Lease cancellation charges, per device
Sprint has reviewed Ms***’s complaintOur records reflect that on August 18, 2015, Ms*** established service with Sprint by portithree lines of services associated with phone numbers ending in ***, *** and ***, and activated iPhone devices via Sprint’s lease programEffective September 19, 2014, Sprint launched the Sprint Lease program, which gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceMore information regarding the Lease program is available at our website, www.sprint.com/lease
We regret any misunderstanding that Ms*** may have received with regards to our iPhone Forever programPlease be advised that Sprint’s iPhone Forever program allows qualified customers to receive an iPhone 6s or 6s Plus 16GB device in exchange for a 17, 18, or month Lease AgreementsBased on our review of Ms***’s account, we confirmed that she was not enrolled in the iPhone Forever programAs such, the iPhone device was not an eligible device affiliated with the iPhone Forever programBased on a review of her three Lease Agreements, Sprint was unable to identify any sale errors
Currently, our records reflect that on August 24, 2016, Ms*** ported-out phone numbers ending in ***, *** and *** to another wireless service provider prior to fulfilling the terms of her Lease AgreementsAs such, Ms***’s account was assessed Lease cancellation charge of $per line, which will reflect on the September invoiceFurthermore, Ms***’s account reflects an outstanding balance of $based on an accumulation of unpaid monthly recurring charges reflected on her April through August invoices
During a series of conversations with Ms*** from August through September of 2016, we have reiterated the aforementioned information to herAlthough no billing or sale errors were identified, on September 16, 2016, Sprint applied a one time $adjustment to her account to offset a portion of her August invoiceAdditionally, we have confirmed that as of August 24, 2016, Ms***’s account was cancelled, with a remaining balance due of $ 1,Ms*** has expressed her satisfaction with the resolution provided
We regret any inconvenience this matter may have caused Ms***We assure you that Sprint is committed to providing excellent service on every contact, with every customerPlease be advised that we take every inquiry seriously and we appreciate Ms***’s feedback
If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Chanda L
Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12221831, and find that this resolution is satisfactory to me
Regards,
*** ***

December 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** *** Sprint Account xxxxx***
Sprint Case *** To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms*** *** ***. We apologize for any inconvenience she experienced in this matter. In the information provided, Ms*** expresses her dissatisfaction in regard to payment arrangements established on her account. She indicates that she was unable to remit payments in accordance with the established account payment arrangements. She also indicates that she subsequently ported two account phone numbers to another carrier and disputes the resulting phone cancellation charges. Further, she requests that her phones be unlocked. She also reports that she is not satisfied with the level of customer service that she received when she attempted to resolve the matter. During our discussion with Ms*** on December 23, 2016, we confirmed that she ported out two of her phone numbers as she was unable to remit payments in accordance with the account’s established payment arrangements. We also cancelled another account phone number in accordance with her request. She did not request that her phones be unlocked. She requested to return the applicable phones for the resulting phone cancellation charges to be credited for the three cancelled phone numbers. We agreed to apply account credits to offset the resulting phone lease cancellation charges with the return of the phones in good condition. We also sent her return kits to return the phones and we advised her that the offer is valid for days. She indicated that the matter is resolvedUnlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing a MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally). Unlocking a device will not necessarily make a device interoperable with another carrier’s network. In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network). Additional information about unlocking may be found at www.sprint.com/unlock. Sprint will unlock a device under the following circumstances: Any associated Service Agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled including payment in full of any applicable early termination fees or end-of-lease/installment billing purchase options. The associated account is in good standing. The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked. The device has been active on the Sprint Network, currently or in the past, for a minimum of daysDuring our discussion with Ms***, we confirmed that her account phones are not eligible for unlocking because the account is not in good standing due to a past due balance. As a result, we are unable to take any further action on this matter. We appreciate Ms*** for taking the time to provide us with the details of her customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience that Ms*** experienced in this matter. If she needs further assistance, I can be contacted by calling Sprint’s Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time. Sincerely, Patricia SExecutive Services Analyst

---------- Forwarded message ----------From: *** ***Date: Fri, May 26, at 2:PMSubject: RE: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint #***.To: Revdex.com I also have tried to contact ***,I was unable to reach him at ###-###-#### ext***I have also reached out via Email, due to traveling I do my best to take calls when time allows. $is the final offerIf that is ALL Sprint is willing to offer than I have NO choice but to accept this offer. This does not satisfy ALL my disappointment with Sprint and how I felt I have been treated and NOT being provided with accurate information in regards to charges, very misleading.Not to mention the “run around” I received from EVERY SPRINT Store and calling centersEach pointed fingers at the other.I just feel like Sprint is scamming people. *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: Sprint made multiple mistakes in the handling of my account beginning with a bait and switch tactic by their sales repHe may have misquoted the prices as we outlined everything we wanted to do and at his suggestion to get the quoted priceIf their rep made a mistake then that is on their companyI have a construction company of my own and if I were to underbid the price I cannot go back and change the price after the factThey quoted the price of $for the lines and associated servicesThey have not honored that and the litany of multiple phone calls, trips to their stores, etchas been a huge waste of my time, gas and moneyI have well over hours of time in dealing with this issueI typically bill at $per hourWith that said Sprint should reimburse me for my time they have wastedI have attached the billI will be looking for their payment for my time
Regards,
James H***

June 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in
receipt of the above-referenced complaint of Mr*** ***. We appreciate your assistance in bringing Mr***’ concerns to our attention. According to the information received, Mr*** stated he was a victim of identity theft with Sprint. He also stated that he has alerted law enforcement and our Fraud Department, however he has been unsuccessful in gaining any information confirming if the account has been closed We spoke with Mr*** on June 22, 2017, to discuss the outcome of the accountWe completed our investigation and confirmed that fraudulent activity occurred. As a result, all necessary adjustments have been applied to negate the balance, and the account is closed. Mr*** confirmed his complaint to be fully resolved We regret any inconvenience this matter may have caused. If we can be of further assistance, Mr*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst

June 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** states he was offered a plan change to our Unlimited Freedom plan to save him money compared to his previous plan and stated that he was informed that nothing would change, other than pricing. Since then, he states he receives data management alerts via text message after exceeding a certain amount of gigabytesMr*** is requesting to switch back to his previous service plan Based on the information provided, Mr*** is disputing our network management practices; citing that he experienced reduced data speeds. Sprint is committed to providing the best wireless broadband data service experience possible for its customers. To ensure that all Sprint customers enjoy the best possible network experience, Sprint reserves the right to employ network prioritization to help protect against the possibility that unlimited data plan customers that use high volumes of data may occupy an unreasonable share of network resources. Beginning on October 16, 2015, high data users, who are defined as those who use more than GB (to be adjusted periodically) of data during a single billing cycle, will be de-prioritized for the remainder of that billing cycle at times and places where the availability of network resources is constrained. Affected unlimited data customers will continue to be able to enjoy unlimited amounts of data without the worry of overage charges or hard, full time bandwidth reductions because these temporary reductions in performance will only occur at times and places where capacity is constrained. When constraints on the network subside, or the customer travels to an area free of network constraints, their data speeds will return to normal. Based on our review of Mr***’s account, he utilized GB of data. As a result, his phone number may have been subject to network prioritization during the billing cycle May through June We spoke with Mr*** on June 23, 2017, and advised him of the above information. In an effort to amicably resolve this matter, at his request, we changed his plan back to the previous service plan on his account effective for his next billing cycle date, July 4, 2017. Lastly, a courtesy credit of $was applied to Mr***’s account as a gesture of goodwill. With these actions, Mr*** confirmed that his inquiry has been fully resolved We appreciate Mr*** for taking time to provide details of his experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes If we can be of further assistance, Mr*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.comAlthough I have accepted the response from Sprint, I still wish to keep this complaint open till I see the actual results in the next billing cycle and the one following to insure adequate adjustment have been madeI do however wish to thank Sprint (April) for her concern in rectifying this issue
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

June 30,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File ***, *** *** ***
Sprint Case ***
Dear Mr***:
Sprint is in receipt of the above-referenced complaint of Ms*** ***We appreciate
your assistance in bringing Ms***’s concerns to our attention
Ms*** stated that, shortly after activating service in April 2015, she discovered that her plan was higher than expected and she experienced service issuesMs*** indicated that, upon contacting our Customer Care department, she was advised that her service plan was invalid and that there were network issues in her areaMs*** has requested that she be allowed to cancel her Sprint service and have all Lease Agreement cancellation charges waived
In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationAdditionally, we regret that Ms*** experience with service in her local calling area is falling short of her expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers
We spoke with Ms*** on June 30, 2015, to discuss this matter in detailAfter a review of Ms***’s account, we extended and offer to allow Ms*** to cancel her service and waive all Lease Agreement cancellation charges contingent upon the return of her devicesIn light of this offer, Ms*** accepted the terms for our proposed resolution and expressed satisfaction with the actions takenThis offer is valid for a period of days from the date of this response
We regret any inconvenience that this matter may have causedIf Ms*** needs additional assistance with this matter, we ask that she contact our Executive Services department toll-free at ###-###-#### or me directly at ###-###-####I am available Monday through Friday from 7:a.mto 3:p.m., Central Time
Sincerely,
*** C
*** C
Executive Services Analyst

May 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID *** Sprint Account XXXXX9566, ***
***
Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** *** submitted on May 12, 2016. We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr*** complaint, he is disputing the advanced billing charge associated with the above referenced accountMr*** recently ported his phone number to another carrier, and wants to know why he has a final bill if he paid one month in advanceMr*** is requesting credit for the full advance charge, which would cover his final bill, and waiver of late fees We apologize for any misunderstanding that may have occurred regarding his billingWe spoke with Mr*** on May 20, 2016, and explained that future charges bill in advance on our price plans for serviceHowever, at the end of his term with Sprint he received that month of service backMr*** ported phone number ending in to another carrier on March 3, Mr*** bill cycle did not close until the 27th of the monthI explained to him that when there is a request to cancel services submitted, Sprint bills to the end of the cycleMr*** was not responsible for a monthly service charge for bill period February 28-March 27, Although the disputed charges are valid, we waived one late fee in the amount of $Mr*** made a payment for the remaining balance in the amount of $46.49, to close out his balance with Sprint We regret any frustration this matter may have caused. If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ***, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya Powell Executive Services Analyst

September 28, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, Darlene *** Sprint Account xxxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsDarlene ***. We appreciate your assistance in bringing our customers’ concerns to our attention In her filing, Ms*** expressed her dissatisfaction with the length of time taken for promotional equipment credits to apply to her Sprint account for devices she activated in July 2017. She acknowledged her awareness that the promotion would not reflect on her invoices immediately but advised that she still has not received the award, which resulted in higher monthly service charges than she was quoted. Ms*** also described unfavorable customer experiences during her attempts to address that concern. We regret any misunderstanding or delay that may have occurred regarding Ms***’ device promotional credits to her Sprint account. Our records reflect that Ms*** activated her five new devices on July 7, 2017, and that she was qualified to receive promotional prepaid gift cards as reimbursement to offset the full amount of the installment bill agreements. As outlined in the terms of that promotion, customers’ gift cards should be delivered within three to four weeks after days of service activation. Pursuant of the terms of our referenced device promotional offer, Ms*** promotional gift cards were processed and sent to her on .September 2017. Ms*** used those cards to pay off her noted device installment charges, and her account was updated to reflect that information effective September 14, 2017. As a result, her Sprint invoices for the remaining months of her scheduled installment agreement should only reflect her monthly service charges plus applicable taxes and any other account charges During our conversation with Ms*** on September 26, 2017, we explained the information outlined above. She acknowledged that information but requested that we terminate service to four of her five mobile numbers. We scheduled those terminations for October 6, 2017, the end of her current billing cycle. In addition, we provided information that her basic monthly service charge for her remaining mobile number would be $before the $promotional Auto-Pay discount plus applicable taxes. Ms*** confirmed her understanding and acceptance of our resolution We appreciate Ms***‘ taking time to provide details of her experience with our retail and Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms*** may have experienced as a result of these matters. If we can be of further assistance with these issues, Ms*** can contact me by calling our department toll-free at ###-###-####, extension ***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Analyst

Mr*** filing expressed his dissatisfaction with level of customer service he received from our Customer Care group while attempting to resolve his account concernsAccording to the information provided, Mr*** expressed his dissatisfaction with his account being assessed data
overage chargesMr*** stated he elected to take advantage of the 20GB Data Shared Pack plan with 2GB of promotional data, which he utilized his device as a Mobile Hotpot to connect to his laptop while outside of his homeMr*** requested that Sprint review this matter and adjust his account accordingly
We are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value Mr*** feedback and his concerns have been forwarded to the appropriate managerial staff for further review
Sprint has reviewed Mr*** complaintWe spoke with Mr*** on March 8, 2016, and advised him that we are in receipt of his complaint and his billing concerns will be investigatedBased on our review of Mr*** account, we confirmed on November 8, 2015, Mr*** elected to change the rate plan on phone number ending in to the 20GB Shared Pack plan with 2GB of promotional dataFurthermore, we investigated his billing concerns and determined that Mr*** was incorrectly billed for data overages due a system issueAs such, we have corrected this matter and Mr*** should not incur any data overage charges in the future
In an effort to amicably resolve this matter, on March 15, 2016, we applied an adjustment of $to the account to offset the data overages charges reflected on the January and February invoicesAdditionally, a one-time courtesy adjustment of $was applied to the account
We attempted to follwith Mr*** on March 15, 2016, to provide him with our aforementioned resolution; unfortunately we were unable to reach him directlyIn order to ensure that Mr*** is satisfied or mutually accepts our resolution, we must speak with him directlyShould Mr*** wish to discuss this matter, we urge him to contact the undersigned at the phone number noted belowWe apologize for any inconvenience this matter may have caused Mr***

November 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account xxxxx***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our Ms***’s concerns to our attention. In the information provided, Ms*** cited that someone has made multiple attempts to fraudulently order devices from her Sprint account but that she has been unable to speak with anyone in our Fraud department to discuss the matter, as suggested by our Customer Care representatives. She requested that we provide an explanation of what has occurred with her account and her resolution options We appreciate Ms***’s bringing this matter to our attention and regret any delay that may have occurred regarding our addressing her reported concerns. Our records reflect that this issue was previously brought to the attention of our Fraud department and that we completed our investigation on October 8, 2016. At that time, we confirmed that fraudulent activity occurred on Ms***’s Sprint account. Our records further reflect that the necessary actions were taken by our Fraud department representatives to resolve this matter expeditiously Unfortunately, our attempts to contact Ms*** by telephone and e-mail on November 1, 3, and 15, 2016, to discuss her reported concerns in detail were unsuccessful. We also mailed a letter to her at her billing address of record on November 7, 2016. However, she has not yet responded to us Based on the nature of Ms***’s reported issues, and because we have not had the opportunity to speak with her directly or to validate her account security information, we are unable to provide further details related to the actions taken or resolution of this issue. However, we believe that Ms***’s concerns appear to have been fully addressed We regret any inconvenience this matter may have caused. If we can be of further assistance related to this issue, or if Ms***’s account concerns remain unresolved, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna *** Executive Services Analyst

According to the information provided, Ms***’s stated that her account is being assessed Lease Agreement and Lease cancellation charges, after she returned her devices to SprintMs*** requested that we thoroughly review this matter and adjust her account accordingly Effective
September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the device. At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint Leasing please visit www.sprint.com/lease Our records reflect that on November 8, 2016, we confirmed that the device in question was received in our warehouse. As such, we cancelled the Lease Agreement and waived the associated Lease cancellation charges. We contacted Ms*** on November 8, via email and relayed the aforementioned information to her

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have been honored to have all fees taken care of leaving Mrs *** account at a $balance and having my account $deposit waived.
Regards,
George ***

August 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of Mr*** ***, submitted on July 12, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr***’s complaint, he states that he ported in lines of service on July 4, He further stated that he took advantage of a Buy One Get One (BOGO) offer on the iPhones at that time and was suppose to receive the two iPhone iPhone 6s on lines ending in *** and *** freeHe states that the credit was not applied to the account to make the phone free; however, he states that he was given a credit in February toward the promotion, and he feels that he is still due about $Mr*** is requesting the BOGO offer to be fulfilled and additional credit for time spent addressing this matter We spoke with Mr*** on July 20, 2017, regarding his concernsWe partnered with our escalation team that was already investigating his concernsBased on our findings, a credit was applied to the account in the amount of $Furthermore, a goodwill credit is set up to be applied in the amount of $monthly starting on August 3, 2017, and ending on December 3, Mr*** expressed satisfaction with the actions takenWe appreciate Mr*** for taking the time to provide us with details of his recent customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processesWe regret any frustration this matter may have caused. If I may be of further assistance regarding this matter, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToyaPLaToya P Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as long as I do not have to call another month about this.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Gwendolyn ***