Sprint Corporation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as I no longer receive any calls in an attempt to collect this amount
Regards,
Chester ***

[The issue is no longer a matter to meI have switched my service to *** I am very pleased with the service and glad to be away from issues like this.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

January 15,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File ***
Sprint Account xxxxx***, *** ***
Sprint Case
Dear Ms***:
Sprint is in receipt of the above-referenced inquiry filed by Ms
*** ***We appreciate your assistance in bringing our customers’ concern to our attention
According to the information provided, Ms*** stated that when she upgraded to a new device on the Sprint Easy pay program she received a bill credit for her old devices that she traded inShe stated for several months she did not make a payment due to a bill credit and the first payment she needed to make since upgrading was $due by December 3, However, when she attempted to make the payment online it requested that she pay the $plus $installment payment for her deviceShe was advised that their may have been a system issue, therefore she waited until her next bill printed and the new bill showed a past due balance of $due by January 3, She requested to pay off the balance early for the device that she purchased in the Sprint Easy pay program and was advised that the balance owed was $She stated that she believe the pay off balance is incorrect and should be $She reviewed her past invoice and discovered that the bill credits she received did not go toward balance for the deviceAs a result, she requested to have the payoff balance owed for her device corrected and was advised that the amount was correct so she requested to cancel her servicesShe is requesting to have the balance owed on her device corrected in order to remain a Sprint customer
Sprint launched Sprint Easy Pay, a device installment agreement, which gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet deviceCustomers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed deviceThere are no service discounts for devices purchased through Sprint Easy Pay and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay
Our records reflect that Ms*** upgraded to a new device on the Sprint Easy Pay program on August 17, 2015, and agreed to monthly payments for the device in the amount of $Our records further reflect that Ms*** traded in her old device and received a bill credit in the amount of $We advised Ms*** as stated on her installment agreement, bill credits go toward her monthly service charges and not her device installment paymentsWe also explained if she wishes to pay off the device at this time, she will need to pay $Ms*** confirmed that her issue is resolved and elected to keep her Sprint services
We appreciate Ms*** taking the time to provide us with her feedback regarding our customer service representativeWe are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for review
We regret any inconvenience that this issue may have causedIf I may be of further assistance regarding this matter, please contact me by calling this department toll-free at###-###-####I am available Monday through Friday from a.mto 4:p.m., Central Time
Sincerely,
Jennifer F
Jennifer F
Executive Services Analyst

February 1,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***
Sprint Account XXXXX5016, *** ***
Sprint Case ***
Dear Ms***:
Sprint is in receipt of the above referenced inquiryWe appreciate
your assistance in bringing our customers’ concern to our attention
According to the information received, Ms*** stated that she visited a Sprint store to inquire about upgrading her device and stated she was told that she was not under a service agreementShe stated the she was provided her options to purchase a new device and after considering them, she made the decision to cancel her service on November 17, She stated that her account was assessed an Early Termination Fee (ETF) and she was advised that she did have a service agreementShe stated that she didn’t understand why she had an agreement when she had purchased the device thru a third-party websiteShe is requesting that the ETF be waived
Sprint has partnered with a number of third-party retailers to distribute our products and servicesWe are grateful for their assistance in promoting our servicesOur field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customersWe regret any misinformation Ms***e may have received regarding her device purchase and service agreement and appreciate her feedback regarding this issueThe details of her experience will be forwarded to the appropriate managerial staff empowered to make changes in this area
Our records reflect that Ms*** upgraded to a new device via an online retailer and purchased a subsidized deviceIn exchanged for that subsidized device she agreed to a two-year agreementBecause she ported out her services prior to her agreement being fulfilled, her account was automatically assessed an Early Termination Fee in accordance with our Cancellation Policy, which can be viewed on www.sprint.com
We spoke to Ms*** on January 22, 2016, and provided her with the above-referenced informationAlthough we sustain the Early Termination Fee is valid, as a gesture of goodwill, we offered and she accepted a credit for the ETF billed in the amount of $As a result, her adjusted balance was $97.61, which she paidAs a result, her account is closed and reflects a zero balanceMs*** stated that she considers the issue resolved to her satisfaction
We regret any inconvenience these matters may have causedIf we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-#### extension ***I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time
Sincerely,
Sharon R
Executive Services Analyst

May 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account xxxxx***, *** *** Sprint Case *** To whom it may
concern: The above referenced inquiry of Ms*** *** has been received by our office and we appreciate your assistance in bringing our customer’s concern to our attention According to the information provided Ms*** stated that she had requested that her account be canceled in January and the request was not completedShe is requesting that Sprint verify cancellation of the account and provide a credit for unused service charges We have reviewed Ms***’s account and note that prior to our receipt of the above inquiry, that Ms***’s account was automatically cancelled when she elected to port out her services. Additionally, our records show that due to her active device installment agreement at the time of cancellation that her account was automatically billed the remaining charges under that agreement in addition to her monthly service charges, which are billed in advance as stated in our Terms and Conditions of Services. Although we maintain that her account balance was valid, our records show that a credit was applied to her account to offset the balance reflected We spoke with Ms*** on April 28, to discuss her account issues At that time we advised her of the above information. Ms*** verified satisfaction with the resolution We regret any inconvenience that this matter may have causedIf I can be of further assistance, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of Ms*** *** regarding his Sprint account. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Mr*** stated that he was unable to get his previous carrier’s iPad to work on Sprint’s network even though he was advised at the point of sale that his device was eligible. Therefore, he has requested that Sprint provide compensation to him by removing the charges for the LG device he agreed to purchase or removing six months of service charges as a result of his inconvenience. During our discussion with Mr***, we advised him that unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different network. Unlocking also refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally). Unlocking a device will not necessarily make a device interoperable with another carrier’s network. In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network). Additional information about unlocking may be found at www.sprint.com/unlock We confirmed that although Mr***’ iPad device is listed as being capable of domestic SIM unlocking; wireless carriers cannot guarantee that any carrier-branded device will work with any other carrier. As a result, no credit is due for this issue. However, in order to resolve his dispute amicably, we canceled his tablet line of service ending in *** effective June 25, 2017, and waived all charges associated with this lineMr*** stated that he accepts this resolution. We regret any inconvenience that this matter may have caused. If I may be of further assistance, Mr*** can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

April 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account XXXXX4590, *** *** Case *** To Whom It May Concern: Sprint is in receipt of the above inquiry submitted by your office on behalf of *** ***. We appreciate your assistance in once again bringing Mr***’s concerns to our attention According to the information provided in Mr***’s rebuttal, he stated that he previously received replacement Samsung Galaxy S8+ devices due to issues he was experiencing; however, he continues to experience the same problems with his replacement devices. Mr*** is requesting different devices as replacements or to be allowed to cancel his services All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone line. TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty. Since Mr*** does not subscribe to TEP on his phone numbers ending and 7274, and he is experiencing a problem with his devices, Mr*** may visit his local Sprint service and repair center for diagnostic testing. At that time, our Service and Repair technician will determine if the phone is eligible for repair or exchange. There is a $fee for each repair, $for cracked screen and up to a $fee for each exchange. Replacement equipment may be remanufactured or equipment can be the same or a comparable model with similar features as the original device. In addition, some devices may not be eligible for in-store service. Mr*** also has the option to send his devices directly to the manufacturer, if it is still within the limited one-year manufacturer warranty period, and it has been determined that his devices have a manufacturers defect. However, Mr*** would be responsible for shipping costs and may incur additional costs if the manufacturer determines the device issue is not covered by their manufacturer’s warranty. If the device is not deemed repairable by the Sprint service and repair center, the customer will need to purchase a replacement device We spoke with Mr*** on April 4, 2018, regarding his concerns. In an effort to resolve this matter and as a courtesy, we reset the upgrade eligibility on telephone lines ending in and to allow him to upgrade to new devices. Mr*** may be subject to a down payment, which varies by customer and device. We also mailed Mr*** return kits to facilitate the return of his Samsung Galaxy S8+ devices. Upon receipt of these devices, we will credit any lease cancellation and Device Purchase Price charges associated with these devices, contingent that they are undamaged. Mr*** acknowledged the information and resolution relayed to him We regret any inconvenience this matter may have caused Mr***. If additional assistance is required, I can be contacted by calling the Executive & Regulatory Services department toll-free at 1-844-282-8211, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

November 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information received, Ms*** stated that at the point of sale, he was offered a promotion for an iPhone at no cost. He stated that that he asked the store representative if he had to take advantage of the promotion at that time, or if he could wait until he ported in the rest of his numbers to Sprint. He stated that he was advised that he could wait and after he ported in the rest of his numbers, he went back to the retail store location and was advised that the promotion had expired. He stated that had he known that there was and expiration date for the promotion, he would have taken advantage of it when he opened his account. He is requesting a resolution to this issue In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing. As stated in our promotional material, promotions are limited. Our records reflect that the “iPhone On Us” promotion ended prior to Mr*** attempting to take advantage of the promotional offer We spoke to Mr*** on November 2, 2016, and provided him with the above-referenced information. We apologized for any misunderstanding that may have occurred at the point of sale. In an effort to reach an amicable resolution, we offered to apply a one-time lump sum credit equal to months one lease agreement or installment billing charges, after the purchase of a device with a lease or installment billing agreement. This wold be reflected as an account credit and the offer is valid for one device only. Mr*** accepted our offer and stated that he considers the issue resolved to his satisfaction. This offer is valid for days from the date of this letter. We appreciate Mr***’s feedback regarding his experience with our retail store representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value his feedback and will utilize his input to improve our training and processes We regret any inconvenience these matters may have caused. If I can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-fee at ###-###-####. I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

February 4, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Case ***, *** *** *** Account XXXXX*** Case *** To Whom It May Concern: Sprint is in receipt of
the inquiry filed by Ms*** *** regarding her Sprint account. We appreciate your assistance in bringing our customer’s concerns to our attentionAccording to the information provided, Ms*** states that she was not satisfied with the level of customer service she received when she contact us regarding a billing concern. She states that she ultimately derived the origin of the disputed charges in the amount of $(late fee, taxes, and surcharges), but not until she had incurred another late fee. During our conversation with Ms***, we apologized for any inconvenience she may have experienced and thanked her for her feedback regarding her billing and customer service concernsFurther, we confirmed that credits totaling $$were applied to her account on January 19, 2017, to address her concerns. Ms*** confirmed that she had no outstanding concerns. Again, Sprint regrets any inconvenience Ms*** may have experienced while attempting to resolve this issue. If I can be of further assistance with this matter, Ms*** can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, ext***. I am available Monday through Friday, between a.mand p.m., Central Time. Sincerely, Clara C.Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the Sprint in reference to complaint ID ***, and find that this resolution is satisfactory to me and due to all the stress involved in obtaining the service I pay forMs *** did attemp to solve the issue although the credit given was miscalculatedI DO NOT receive any discount on data service as she stated and used to calculate the creditI do appreciate her attempt.I also spoke to KY Attorney General who explained to me that although unethical, it is not criminal for Sprint to charge a fee for not participating in automatic withdraw to pay for my service.
Regards,
*** ***

Please see the attached response from Sprint

July 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***-Rebuttal, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: The above-referenced rebuttal of Mr*** *** has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Mr***’s contacting your agency once again In his rebuttal, Mr*** acknowledged our actions in response to his initial filing; however, he expressed his continued dissatisfaction with his Sprint billing. He also advised that he has since canceled his Sprint services We regret that Mr*** remained dissatisfied with his equipment upgrade pricing options and elected to cancel service with Sprint. However, as we explained during our July 24, 2017, follconversation with him, in order to complete his desired equipment upgrade to a new device, he was required to satisfy any required upfront costs due at the point of sale. Those costs are determined based on the device model selected and the terms of the equipment financing options he chooses. We again thanked Mr*** for his candid feedback related to his interactions with our representativesAs a courtesy, we applied a one-time $credit to his account to offset a portion of his final month’s charges. Mr*** confirmed that he understood the information provided and was satisfied with our actions We regret the loss of Mr***’s business. If we can be of further assistance with this matter, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** ms LaToya is not putting truthful information on her response I said when I receive the sprint bill I would be satisfied I said that I would like the 25$ credit applied to the July bill as it was for service outages in the Upper Michigan region of the United States It was offered verbally and the only reason that I was able to get it applied to the July bill was after I spoke to the Revdex.com Meanwhile I have been asking for a bill since Sprint changed my billing address because my son one of the line holders on our family account ordered a phone to be delivered to his home address 1/months it took and how many phone calls and letters have I written and made and finally someone changes my address back to my home address It is not truthful that a bill was sent A bill was never sent to my address I do have a right to a paper bill It does makemeangry all the surcharges like administrative charges? What for? This charge, that charge all to trump up the bill hoping nobody notices Then I was promised that the late fee would be removed and one was and when I spoke to LaToya she said she would remove the late charge for July that was on the August bill which I finally received addressed to my address and she tried to fool me and pull the wool over my eyes and scam me by saying no I said this credit was for July billing only I said Yes the July late fee was put on the August bill and asked her to remove it Revdex.com letters and finally it was removed I am not at all a satisfied customer The bare minimum was done to pacify me I spent way too much time trying to get a bill sent to my home address and I asked why can't someone make a copy of the July bill, put it in an envelope and address it to me so I can pay my bill I have been begging and asking for my July bill for weeks And then they have the nerve to try to hit me up with late fees for their negligence The customer service is terrible and you and you can never get a live person It is worse than pulling teeth trying to get a credit when one has been wronged by a company such as sprint They just do not care and the only time they do is when the Revdex.com is contacted thank you, respectfilly, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response is satisfactory to me
I spoke with *** *** (Sprint executive and regulatory services analyst) personally and SHE alone addressed my concerns raised in complaint ID ***I used this forum, among others, to get the attention of Sprint, so that my concerns would be taken seriously while also addressed expeditiouslySo again, prior to the response from this Revdex.com complaint, the representative above acted upon my grievance and rectified the matterThank you
Regards,
*** ***

June 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above referenced follinquiry. We appreciate your assistance in bringing our customers’ concerns to our attention and regret Ms*** has contacted your office again, citing dissatisfaction with our previous response. According to the information provided in her follinquiry, Ms*** again states that she is dissatisfied with the billing on her Sprint account and late fees assessed when paying the bill after monthly credits post In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingUpon upgrading her device, Ms*** was provided with a clear disclosure of her monthly recurring charges and equipment purchase and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her electronic service agreement which includes a description of the charges in question. Based on our review, we were unable to identify any miscommunication regarding the terms of her plan or other monthly charges on Sprint’s part during the activation of her current plan. Further, our records show that Ms*** participates in our promotional Friends and Family plan, and as part of that promotion she is eligible to receive a monthly account service credit of $for each device upgraded via a lease or installment agreement and those credits are applied each month on the corresponding date of the device upgrade, until the fulfilment and/or cancellation of that agreementAs stated in our Terms and Conditions, which can be viewed on www.sprint.com, payment is due in full as stated on your billIf we do not receive payment in full by the date specified on your bill, a late payment charge, which may be charged at the highest rate permissible by law, may be applied to the total unpaid balance. During our previous conversation with Ms***, we advised her of the above information and the billing process and confirmed that her billing is accurate. Although Ms*** expressed dissatisfaction about the billing process, we maintain that there was no billing error. We regret any inconvenience this matter may have caused Ms***. If she would like to further discuss this matter, she can contact me directly by calling our office toll-free at ###-###-####, extension ***. I am available Monday through Friday, from a.mto p.m., Central Time Sincerely, John CExecutive Services Analyst

July 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of *** *** submitted on June 28, We appreciate your assistance in bringing our customers' concern to our attention. According to the information provided, Mr*** states that he was advised that the Activation Fees would be waived; however, no credit was issued to the account Sprint implemented the activation and upgrade fees to offset the operating costs associated with our services. These fees are applicable for the activation of new or used devices on a new or existing line of service. Since our establishment, it has been our objective to provide affordable, quality service suitable for everyday use. The implementation of these fees is not intended to compromise that objective. We initiated these one-time fees rather than incorporating higher costs into our monthly service charges in order to be more cost-effective for our customers As we discussed with Ms*** on July 6, 2017, in an effort to resolve this matter, we applied courtesy credits totaling $to his account to offset the Activation Fees reflected on June and July invoices. With these credits, the account reflects a balance due of $82.60, which will be due on July 25, 2017. Sprint regrets any inconvenience this matter may have caused Mr***. If additional assistance is required, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Christine GExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Omar ***

June 23, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms*** expressed her dissatisfaction with her monthly Sprint billing being higher than the estimate she was provided when she established services with us. Ms*** also described unfavorable customer experiences during her attempts to address that concern. She requested that we correct her billing or allow her to terminate her Sprint services We regret any possible misunderstanding that may have occurred regarding Ms***’s Sprint billing. However, we are unable to identify any billing error associated with her account based on her chosen rate plan, equipment, and other account options. Unfortunately, our attempts to contact Ms*** via telephone and e-mail on June 12, 19, 21, and 22, 2017, were unsuccessful. However, based on the nature of her inquiry, we will need to speak with her directly in order to further address her concerns We appreciate Ms***’s taking time to provide details of her experience with our retail and Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Ms***’s concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms*** may have experienced as a result of these mattersWe believe that we can fully address her reported concerns, and we look forward to having the opportunity to do so. As such, if Ms***’s issues remain unresolved, she can contact me by calling our department toll-free at ###-###-####, extension ***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

February 25,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint filed by
Mr*** ***We appreciate your assistance in bringing our customers’ concerns to our attention
According to the information provided, Mr*** states that he continued to be billed by Sprint after he requested that his wireless account be cancelled on August 7, As a result, he is requesting that this matter be reviewed and credits be applied to his account to offset the balance
Sprint’s records reflect that Mr***’s account XXXXX*** was canceled on December 9, 2015, per his requestOur records do not reflect receipt of a request for service cancellation from Mr*** prior to that dateTherefore, the account remained active and was properly assessed the Monthly Recurring Charge (MRC) associated with the calling plan on his accountThe disputed balance of $represents a reconnect fee charge and late fees chargesThese are valid charges and are payable to SprintHowever, on February 24, 2016, we applied credits totaling $to negate the disputed charges incurredAs a result, his account has been finalized with a zero balanceAdditionally, we have ceased all further collection efforts regarding this issue
Sprint is continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value Mr***’s feedback and will utilize his input to improve our training processes
We regret any inconvenience that this matter may have causedIf I can be of further assistance with this matter, Mr*** can contact the Executive & Regulatory Services department toll free at ###-###-####, ext***I am available Monday through Friday, between a.mand p.m., Central Time
Sincerely,
Sean ***
Executive Services Analyst