Sprint Corporation

sprint contacted me today and came out with a solution and also said something about them look into customer service so as far as I can tell there was agreement also I don't know how to close the complaint.ty*** *** *** Jr

December 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Case ***, *** ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***, on behalf of Sprint account holder, Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms*** expressed her dissatisfaction with the length of time taken to receive a promotional offer for switching to Sprint, citing that she began service with Sprint in August 2016, and at that time she surrendered her old device to qualify for a promotion. Ms*** stated that she was given instructions on how to complete the registration online; however, when she attempted to do so, she was unsuccessful. Ms*** noted that she visited the Sprint store to rectify the issue and was advised that they are unable to locate the device she surrendered. As a result, she stated she has been unable to remit payment to her previous carrier and is in fear of this matter affecting her credit. She requested that the promotion be honored and that she receive the $in switching costs and additional compensation for her time and inconvenience We appreciate Ms***’s taking time to provide details of her experience with our Customer Care and retail store representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that her concerns will be forwarded to the appropriate managerial staff for further review During our conversation on December 27, 2016, with Ms***, an authorized user on Ms***’s Sprint account, we advised that after working with the store, we are unable to verify receipt of the device. However, in an effort to reach an amicable resolution, we offered to credit her Sprint account $the amount of the buyout from her previous carrier and additional credits to offset the service charges reflected on her December invoice. Ms*** and Ms*** agreed to the resolution and as a result, an adjustment of $was applied to the Sprint account on December 30, On behalf of Sprint, I apologize for any inconvenience these concerns may have caused Ms*** and Ms***. If we can be of further assistance with these matters, they can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Twana *** Executive Analyst

April 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** Account XXXXX***, *** *** Case *** To Whom It May Concern: Sprint is in receipt of the inquiry of Mr*** *** regarding his wife’s Sprint account, XXXXX***, established in the name *** ***. We appreciate your assistance in bringing our customer’s concern to our attention. In his inquiry, Mr*** expressed his dissatisfaction with receiving a $subsidized phone charge for each of his two lines of service, which were activated with iPhone SE devices that were at no charge with a two-year Service Agreement. He also expressed his dissatisfaction with being charged $for all four phones on his service plan instead of $with his fourth line of service free as he was advised. He acknowledged that he is receiving the Buy One Get One promotion for the purchase of his iPhone devices and his tablet was returned for a full refund. He also indicated that he intended to contact us to change his service plan; however, he is requesting assistance with the removal of the $subsidized phone charges for his iPhone SE device corrected We spoke with Mr***, and reached an amicable resolution for his concerns. We confirmed that Mr*** does not qualify for the promotional service plan that has the third and fourth line free because it was only available for new accounts instead of existing accounts. Due to any misunderstanding regarding this offer, twelve monthly recurring credits of $were applied to the account each to assist with the service plan charges as a one time courtesy, on December 23, 2016. We confirmed that he has received four of these credits reflected at Goodwill credits on his January, February, March, and April invoices. Therefore, he is scheduled to receive one each month for the next eight months. We confirmed that the $subsidized phone charges that were incurred are valid because two-year Service Agreements are not compatible with discounted service plans; such as, the Unlimited Freedom plan that they selected. We also confirmed that credits totaling $were reflected on the January invoice to offset the disputed service plan and subsidized fee charges that we assessed at that time. Our records reflect at Mr***’s request, the service plan was changed to our new Unlimited Freedom shared plan for $on the first line, $on the second line, $on the third line, and $on the fourth line on April 15, 2016, to lower the service plan costs from $to $180. Due to any possible lack of information or miscommunication that may have occurred regarding the required subsidized phone fees, we applied credits totaling $to offset these fees reflected on the March invoice and we confirmed that they are not reflected on the April invoice. However, both of the $subsidized phone charges will resume with the May invoice and continue until the two-year Service Agreements are fulfilled for each line of service on November 1, Therefore, we agreed to apply monthly recurring credits to the account to offset these fees as a one-time courtesyAs a result, we are confident that this action fully resolves the concerns that Mr*** brought forth. We apologized for any inconvenience that this matter may have caused. If I may be of further assistance with this matter, Mror Ms*** can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***s

June 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case: ***, *** *** Sprint Account xxxxx*** Sprint Case: *** To Whom It May
Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***, submitted on June 1, We apologize for any inconvenience that Ms*** experienced as a result of this matter and appreciate your assistance in bringing our customers' concern to our attention According to the information provided, Ms*** expressed her dissatisfaction with the monthly Subsidized Phone charge of $being assessed to her account, after she changed her rate plan on March 16, Ms*** also stated she was informed that her updated rate plan did not allow a two year Service Agreement; therefore, Ms*** concludes that her plan was changed incorrectlyMs*** requested that Sprint review this matter and provide adjustments to her account for the Subsidized Phone charges Sprint has reviewed Ms***'s accountAccording to our records, on June 14, 2015, Ms*** established service with Sprint, activated phone lines ending in and and purchased devices at discounted pricing in exchange for a two year Service AgreementThereafter, Ms*** selected our Unlimited, My Way planPlease be advised the above rate plan does not require additional handset related feesFurther, our records reflect that on March 16, 2016, Ms*** updated her rate plan to the Best Buy One Family PlanThis rate plan includes a $Subsidized Phone charge per line for devices purchased at discounted pricing in exchange for a two year Service Agreement Upon review of Ms***'s account, we confirmed on June 1, 2016, Sprint agreed to cease the $Subsidized Phone charges on each line of serviceWe spoke with Ms*** on June 9, 2016, and relayed the aforementioned informationTo provide closure for this matter, we offered to apply an adjustment of $to offset the Subsidized Phone charges as reflected on the April through June invoicesMs*** accepted the offer and was satisfied with our resolutionWe apologize for any inconvenience this matter may have caused Ms*** We appreciate Ms*** for taking the time to provide us with the details of her experience with our Customer Care groupWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value this feedback and will utilize the input to improve our training and processes If we can be of any further assistance regarding this matter, Ms*** can contact me by calling our Executive and Regulatory Service Department toll-free at ###-###-####, ext***I am available Monday through Friday, between a.mand 2:p.m., Central Time Sincerely, Robert M Robert MExecutive Services Analyst

March 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry *** Sprint Account xxxxx8771_ *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the supplemental complaint of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the additional information provided, Ms*** expressed her dissatisfaction with our inability to provide her with a bill reflecting the updated balance after being advised that her account balance had already been written off. Further, she continues to dispute the validity of the accelerated equipment charges assessed to the account In our previous response, we confirmed that Ms*** ported out two of her lines of service ending in *** and *** from Sprint to another service provide on August 24, 2017. At that time, her account reflected a previous balance for $and accelerated equipment charges for $for the two referenced lines of service. Our records further indicate that the line ending in *** and remained active until they were ported out from Sprint to another carrier on October 16, 2017, and December 1, 2017, respectively We spoke with Ms*** on February 20, 2018, regarding the information referenced above. We explained that at the time of cancellation, she remitted payments totaling $1,to satisfy previous charges for $and the accelerated equipment pay-off amount for the lines ending in *** and *** totaling $432.72. However, her account continued to incur monthly service charges and equipment lease charges for the two remaining lines of services until they were successfully ported out. Although we were unable to confirm error on the part of Sprint related to Ms*** port-out request, we applied credits totaling $to the account to offset the monthly service charges for the plan and Total Equipment Protection and two Late Fees for the lines ending in *** and as a result of minimum to no usage. Thereafter, the canceled account now reflects a balance for $Further, we explained that this balance is valid and is the monthly equipment lease charges of $52.78, $per device, assessed prior to cancellation of the two remaining lines of service and the lease pay off and purchase amount for $for lease ***, associated with the line ending in *** Ms*** requested a revised invoice reflecting the new bill amount; however, as explained, her account is canceled and the debt has been referred to an outside collections agency. As such, the system will not generate a new invoice reflecting the current balance of $as requested Unfortunately, our follattempts to contact Ms*** regarding her subsequent concerns at the telephone number provided in her inquiry on March 5, 7, and 9, 2018, to discuss her concerns further were unsuccessful. While we regret that Ms*** is not satisfied with our response, however, our position remains unchanged. After discussing this matter with the Executive & Regulatory Services team, I am confident that all of her issues have been fully addressed and resolved to the best of our abilityWe regret any inconvenience that this matter may have caused Ms*** and the loss of her business. If we can be of further assistance related to this complaint, she can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext***. I am available Monday through Friday between 7:p.mand 3:p.m., Central Time Sincerely, LJenkins LaDonna Jenkins Executive Analyst

June 20,
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case # ***, *** ***
Sprint Account #xxxxx***
Sprint Case # ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint for
*** ***This complaint was served to Sprint on June 7, We appreciate your assistance in bringing our customers’ concerns to our attention
According to the information provided, Mr*** expressed his dissatisfaction with the level of service he received from our Customer Care group while attempting to address his billing concernsMr*** stated in his complaint, that upon changing his rate plan in February 2016, he has not received the $Access Charge Loyalty Credit on one of his four lines of serviceTherefore, Mr*** requested that Sprint review this matter and adjust his February through May invoices
We assure you that Sprint is committed to providing excellent service on every contact with every customerPlease be advised that we take every inquiry seriously and we appreciate Mr***’s feedback
Sprint has reviewed Mr***’s complaintOur records reflect that on January 27, 2016, Mr*** contacted Sprint and updated the rate plan on phone numbers ending in ***, ***, *** and *** was updated to a Data Shared with an increase in data shared limitsThe updated rate plan provides a $Access Charge Loyalty Credit on four lines of service; however, due to an inadvertent system error, phone number ending in *** was not receiving the $Access Charge Loyalty CreditAdditionally, in an effort to retain Mr***’s business, Sprint applied a one-time $adjustment to offset a portion of his January invoiceOn June 15, 2016, Sprint corrected the billing error and updated phone number ending in *** in order to receive the $Access Charge Loyalty Credit SprintThe $Access Charge Loyalty Credit should appear on the aforementioned phone number within 1-billing cyclesFurthermore, on June 17, 2016, Sprint applied an adjustment of $to offset a portion a of the monthly service charge reflected on his February through May invoices
On June 17, 2016, we spoke with Mr*** regarding his billing concerns and relayed the aforementioned information to himFurthermore, we confirmed with him that the aforementioned $adjustment will be reflected on his June invoiceMr*** expressed his satisfaction with our resolutionWe regret any inconvenience this matter may have caused Mr***
If we can be of further assistance with the issues discussed herein, Mr*** can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
/s/ Chanda L
Executive and Regulatory Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** ms LaToya is not putting truthful information on her response I said when I receive the sprint bill I would be satisfied I said that I would like the 25$ credit applied to the July bill as it was for service outages in the Upper Michigan region of the United States It was offered verbally and the only reason that I was able to get it applied to the July bill was after I spoke to the Revdex.com Meanwhile I have been asking for a bill since Sprint changed my billing address because my son one of the line holders on our family account ordered a phone to be delivered to his home address 1/months it took and how many phone calls and letters have I written and made and finally someone changes my address back to my home address It is not truthful that a bill was sent A bill was never sent to my address I do have a right to a paper bill It does makemeangry all the surcharges like administrative charges? What for? This charge, that charge all to trump up the bill hoping nobody notices Then I was promised that the late fee would be removed and one was and when I spoke to LaToya she said she would remove the late charge for July that was on the August bill which I finally received addressed to my address and she tried to fool me and pull the wool over my eyes and scam me by saying no I said this credit was for July billing only I said Yes the July late fee was put on the August bill and asked her to remove it Revdex.com letters and finally it was removed I am not at all a satisfied customer The bare minimum was done to pacify me I spent way too much time trying to get a bill sent to my home address and I asked why can't someone make a copy of the July bill, put it in an envelope and address it to me so I can pay my bill I have been begging and asking for my July bill for weeks And then they have the nerve to try to hit me up with late fees for their negligence The customer service is terrible and you and you can never get a live person It is worse than pulling teeth trying to get a credit when one has been wronged by a company such as sprint They just do not care and the only time they do is when the Revdex.com is contacted thank you, respectfilly, *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:I called several times regarding the Sharp phone after realization of the incorrect billingIt was told to me that it would be fixed and never got fixedWhen speaking to a supervisor prior to lines being disconnected the supervisor informed me he did see notes it was addressed and to be fixedHe identified that $credit was still owed to meIt never got credited and I was told it wont be credited. The $credit for international calling was offered to me but conveniently the call recording is not available so they say it was never offeredIt was offered and I dont appreciate that the company that lied to me over and over again is calling me a liarIf they actually listened to the call they would have been able to identify that the credit was offeredI believe they don't want to honor the credit so they just said the call wasnt availableDuring a call on a following Saturday the rep even mentioned seeing the credit as pending. Sprint refused to looking into helping me resolve the issues of being charged for free phones due to the numbers being ported outThey refused to credit charges previously overcharged while numbers were active with SprintMy hopes was to port the numbers to a prepaid service while Sprint work on resolving my billing issues and then port my numbers back to Sprint to continue my service with themHowever they were unwilling to resolve any issuesNot one of my many issues was resolvedNow they have already sent me to a collection agency for $3,They insist I return all devices and still pay full price for these devices in addition to all the additional charges I was chargedHow can it be acceptable that I must meet all contract obligations but they dont have to? Nothing was done to resolve my complaintsNo resolution was madeThey didn't even try to correct even one of my many issues. They have only proved my point of them being a bait and switch company. Regards,
*** ***

September 14, To Whom It May Concern: Sprint is in receipt of the inquiry referenced above, filed by Mr*** *** regarding our Boost Mobile product. We appreciate your assistance in bringing our customers’ concerns to our attention. According to
the information provided, Mr*** indicated that after sending his device to the manufacturer for warranty assistance he was advised by the manufacturer that his device was unrepairable because it was tampered with. Mr*** explained that he purchased his phone new, and has never tried to make any repairs to his device because he knows it would void warranty. He requested a replacement of this device During our conversation on August 31, 2016, with Mr***, we explained that as outlined in our Boost Mobile Terms and Conditions, Boost Mobile devices are sold with a one-year manufacturer’s warranty. Boost Mobile does not manage those equipment warranties; therefore, any warranty repair or replacement inquiries should be directed to the equipment manufacturer, not Boost Mobile. As a goodwill gesture, we agreed to provide him with a fifty percent discount towards the purchase of a new device. Mr*** accepted our offer, but indicated that he would contact our office back to redeem the offer and order a new device Since our discussion with Mr*** on August 31, 2016, our office has not received any further correspondence from him. As a result, we attempted to follwith him by phone and e-mail on September 2, 6, 7, 8, and 12, 2016, unsuccessfully. As of September 14, 2016, we have yet to get a response or a follcall from Mr*** If Mr*** has any questions regarding this matter, he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, *** *Executive Services Analyst

December 31,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File ***, *** I***
Sprint Account XXXX***
Sprint Case ***
Dear Ms***:
Sprint is in receipt of the above-referenced inquiry of Mr***
***We appreciate your assistance in bringing our customers’ concerns to our attention
In his inquiry, Mr*** reports that he has a defective device that is outside of the 14-day return periodMr*** would like to have the device replaced with a new device rather than a refurbished device
We spoke with Mr*** and explained the terms of our Total Equipment Protection (TEP) program and explained that in these instances devices are replaced with refurbished devices, not newMr*** accepted the information provided and requested a $account credit as resolution to his concerns, which we applied to his accountWe also confirm that the replacement device was activated on Mr***’s line of service on December 17,
We regret any frustration this matter may have caused and we trust that the above actions have resolved Mr***’s concernsIf we can be of further assistance regarding this issue, you or Mr*** may contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Angela ***
Executive Services Senior Analyst

August 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information received, Mr*** stated that at the point of sale, he paid $as a down payment. Furthermore, when he cancelled his account and returned the devices, he was advised he would receive a refund. To date, he has not received the refundAs a result, he is requesting a resolution to this issue Our records reflect that a refund was processed back to Mr***’s credit card on August 3, 2017. Additionally, Mr***’s account is cancelled and reflects a zero balance Mr*** notified us on August 12, 2017, via e-mail, that he had received the refund. As a result, he confirmed that he considers the issue resolved to his satisfaction We regret any inconvenience this matter may have caused Mr***. If I can be of further assistance, I can be contacted by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon RExecutive Services Analyst

January 15,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File ***
Sprint Account xxxxx***, *** ***
Sprint Case
Dear Ms***:
Sprint is in receipt of the above-referenced inquiry filed by Ms
*** ***We appreciate your assistance in bringing our customers’ concern to our attention
According to the information provided, Ms*** stated that when she upgraded to a new device on the Sprint Easy pay program she received a bill credit for her old devices that she traded inShe stated for several months she did not make a payment due to a bill credit and the first payment she needed to make since upgrading was $due by December 3, However, when she attempted to make the payment online it requested that she pay the $plus $installment payment for her deviceShe was advised that their may have been a system issue, therefore she waited until her next bill printed and the new bill showed a past due balance of $due by January 3, She requested to pay off the balance early for the device that she purchased in the Sprint Easy pay program and was advised that the balance owed was $She stated that she believe the pay off balance is incorrect and should be $She reviewed her past invoice and discovered that the bill credits she received did not go toward balance for the deviceAs a result, she requested to have the payoff balance owed for her device corrected and was advised that the amount was correct so she requested to cancel her servicesShe is requesting to have the balance owed on her device corrected in order to remain a Sprint customer
Sprint launched Sprint Easy Pay, a device installment agreement, which gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet deviceCustomers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed deviceThere are no service discounts for devices purchased through Sprint Easy Pay and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay
Our records reflect that Ms*** upgraded to a new device on the Sprint Easy Pay program on August 17, 2015, and agreed to monthly payments for the device in the amount of $Our records further reflect that Ms*** traded in her old device and received a bill credit in the amount of $We advised Ms*** as stated on her installment agreement, bill credits go toward her monthly service charges and not her device installment paymentsWe also explained if she wishes to pay off the device at this time, she will need to pay $Ms*** confirmed that her issue is resolved and elected to keep her Sprint services
We appreciate Ms*** taking the time to provide us with her feedback regarding our customer service representativeWe are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for review
We regret any inconvenience that this issue may have causedIf I may be of further assistance regarding this matter, please contact me by calling this department toll-free at###-###-####I am available Monday through Friday from a.mto 4:p.m., Central Time
Sincerely,
Jennifer F
Jennifer F
Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** I am absolutely rejecting sprint's shameful responseWhen I initially called in and was offered the credit the representative said to me I'm going to place a credit on your phone's balance which will pay off phone (Samsung Galaxy SEdge) I asked rep several times this is to pay off my phone and so I won't have a monthly charge correct? he replied NO the credit I am placing on account is to pay off deviceAs far as the second line rep informed my account would receive a monthly credit for $as that was to honor offer on second line which was my brother would send in his Iphone and he would upgrade to the Iphone Plus for FREE and if he wanted to keep his phone after lease term ended there would be a chargeSoon after I agreed only because rep said credit was to pay off device I noticed that I was paying $for line that was suppose to be FREE, and paying $for my line the Galaxy Sline which meant my bill went up $and my whole point to originally calling in to sprint was to disconnect service after years of service because I was paying to much a monthI would NEVER have agreed to an increase on my account and end up paying over $a monthIt's very shameful that sprint treats a almost year customer with such little care for their error and misinformationIf sprint supposedly placed credit to pay off device how is it that for over a year I have been paying for both phonesSince sprint did not honor original offer to me the monthly service agreement is voided especially if I'm paying for device that is suppose to be freeI recently spoke to an executive manager and he made no attempt to understand that this is 100% sprint fault and a customer should NEVER have to pay for their lack of professional conduct and respect towards a very long customerThe rep solution was to place $credit back on my account and he would then place proper codes on my account to reflect original offer that was madeI told him ABSOLUTELY NOT I was not going to accept that and I asked him several times why I was paying for line that was promised free and for line that was promised $a month and rep became upset and I told him he should be upset with the reps whose error caused this confusionI still have a balance of $for galaxy lineSprint needs to own up to their poor service and all I ask is to pay off remaining balance for galaxy device and refund me $for all the months I paidI have paid for line that was offered FREEIn looking over sprint's review section on their facebook page I couldn't help but notice all the people complaining the same thing being offered one thing and then not honoring it and customer having to pay more moneyI hope Revdex.com can take action and really investigate this issue as I have contacted several news outlets here in Washington DC area regarding this issue and found other customers going through similar situation. Conclusion: I request sprint void service agreement they did not honor and refund me $for each month I paid when line was supposed to be FREE

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:Shaylen has not been in communications with since JanuaryI confidend in her coworker the bait- and - switch technique Sprint representative has applied with is bullyingSprint have not provided written documents or policies to support there employees behavior; therefore Sprint is in breach of contract I am asking Sprint to satisfy this transaction by apply the credit and issuin the credit for both lines; or honor a return of the devices and issue us our original devicesSprint in store representative were very aggressive and dishonestThank you .
Regards,
*** ***

April 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms*** advised that she has been trying to cancel her services and return the devicesShe further advised that she does not like the LG device and IPhone SE she currently has. As a result, Ms*** is requesting that we cancel her two lines and without any further charges We regret any frustration that Ms*** may have experienced regarding her cancellation request, and the return of her devices. We attempted to contact Ms*** via the e-mail provided, ***.*** on April 4, 6, and 10, 2017, to discuss her complaint in detail, but we were unable to reach her. We also mailed a letter to the address on file on April 7, 2017, asking Ms*** to contact us Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

March 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led Ms*** to contact your office once again. In the additional information provided, Ms*** stated her issue has not been resolved, and that she has not been contacted by ***She is requesting that we contact her and resolve her issue During our conversation with Ms*** on March 27, 2017, we confirmed she was inquiring about her account with Sprint. She said she was under the impression that she was contacted by Revdex.com when we attempted to contact herMs*** said when she started service with Sprint on October 2, 2015, she did not know she was leasing her deviceMs*** said she thought she was financing it for two years, and after the payment is complete, she will be able to keep the deviceTo resolve this matter, we offered to adjust the $End of Lease (EOL) charges once the remaining $lease balance is paid on the deviceWe also offered to adjust any data overage once the April 2, 2017, invoice generatesIn addition, we provided Ms*** with our technical support toll free number, to contact them regarding her device data issues. Ms*** accepted our offer and thanked us for our help We regret any inconvenience these matters may have caused Ms***. If we can be of further assistance with this issue, or if Ms*** has additional questions regarding this matter, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday Tuesday Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

August 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr*** ***We appreciate your assistance in bringing our customers’ concern to our attention. According to the information received, Mr*** stated that when he upgraded to a new a device he was advised that the lease cancellation charges on his previous device would be waived once the device was received in our warehouse. Mr*** stated that he turned in his previous device to his local Sprint store on July 17, 2016, and was recently advised that the device was could not be located. He is requesting to have the $lease cancellation charges for the device he turned in to his local Sprint store removed Sprint has partnered with a number of third-party retailers to distribute our products and services. We are grateful for their assistance in promoting our services. Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customers. We appreciate Mr*** feedback and the details of his experience will be forwarded to the appropriate managerial staff empowered to make changes in this area During our conversation with Mr*** on August 16, 2016, we explained that we forwarded this issue to our Retail Management team and after researching this matter we were able to confirm that his previous device was returned to his local Sprint store on July 17, 2016. As a result, credits totaling $was applied to his account on August 15, 2016, to remove the lease cancellation charges billed to his accountThe credits will reflect on his August invoice. Mr*** confirmed that his issue is resolved. We regret any inconvenience this matter may have caused. If I can be of further assistance with this matter, please contact the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

October 9,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File ***, *** ***
Sprint Account xxxxx***, *** ***
Sprint Case ***
Dear Ms***:
Sprint is in receipt of the above-referenced
inquiry of Ms*** *** filed on behalf of the accountholder, Mr*** ***We appreciate your assistance in bringing
Ms***'s concern to our attention
According to the information received, Ms*** indicated that her mother experienced technical issues while using Sprint service within her homeIn addition, Ms*** was dissatisfied with the level of 4G LTE coverage that she received, generally
Our research revealed that the primary serving tower at her mother’s home had been damaged and is currently undergoing repairIn addition, Sprint is currently performing a network technology upgrade to the towers at Ms***’s location related to 4G LTE serviceWe estimate that all repairs and upgrades will be completed on or before October 30, 2015, with an additional thirty-day period required to test the changes
To resolve Ms***’s concerns, we applied a $courtesy credit to Mr***’ account to offset any time with intermittent serviceIn addition, Ms*** and we have agreed to continue direct communication as she tests the service throughout this process
We regret any inconvenience this matter may have caused Ms***If we can be of any further assistance in this matter, you, Mr***, or Ms*** can contact me directly at ###-###-#### or by calling our office toll-free at ###-###-#### and referencing case ***I am available from a.mto p.m., Central Time, Monday through Friday
Sincerely,
Stan S
Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Omar ***