Sprint Corporation

August 18, Revdex.com Ward Parkway, Suite Kansas City, MO *** Re: Revdex.com File # ***, *** *** Sprint Account: XXXXX*** Sprint Case #
*** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** submitted August 3, We appreciate your assistance in bringing our customers’ concern to our attention Mr*** filing expressed his dissatisfaction with the receiving a reconditioned device as replacementMr*** further asserts when he received his replacement device it contained pictures and video content from a previous user. Mr*** requested that we replace his device at no cost Sprint has reviewed Mr***’ complaint. Please be advised that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device. TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty. Since Mr*** subscribes to the Sprint Total Equipment Protection (TEP) Since MsCamponeschi subscribers to the Sprint Total Equipment Protection (TEP) Since MsBombria’s subscribes to Sprint Total Equipment Protection (TEP) on his phone number ending in 7636, if the problem with Mr***’ device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, his device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visits. Mr*** will be charged $for each subsequent visit to a Sprint service and repair center, if her device requires repair or replacement within a rolling 12-month periodIf the problem with Mr***’ device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, he may contact Asurion, the program administrator, to file a claim. A $up to a $deductible, depending on the device model, is required at claim approval. Further details regarding TEP and the coverage’s under ESRP and ERP may be found at *** On August 17, 2016, Mr*** informed Executive Analyst via email correspondence stating, on August 16, 2016, he visited a Sprint Service and Repair Center and his device concerns were addressed by replacing the battery. He further exclaimed due to his device rebooting, it deleted all his files. As a result, we were unable to substantiate his claim that his replacement device contained contents from a previous user. Should Mr*** require further assistance with this matter, we urge him to contact the undersigned directly at the phone number noted belowWe apologize for any inconvenience this matter may have caused Mr*** If we can be of further assistance with this issue, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, *** W*** WExecutive Analyst

May 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case: ***, *** *** Sprint Account: xxxxx*** Sprint Case: *** To Whom
It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** *** submitted on April 25, We apologize for any inconvenience Mr*** has experienced as a result of this matter. We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr*** expressed his dissatisfaction with charges assessed on his Sprint account subsequent to his recent device upgrade. Mr*** requested that Sprint review his account and adjust his Sprint account accordingly Sprint has reviewed Mr***’ complaint. Upon researching Mr***’ account, our records show that he activated his phone line ending in *** effective September 22, Furthermore, on January 3, 2016, Mr*** purchased an iPhone 6s Plus device for the aforementioned phone number via Sprint Lease at a monthly rate of $28.53, which is billed at a discount of $per month Effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives new and existing customers the flexibility to lease select smartphones and tablets for a lower monthly cost versus purchasing the device. With a lease option, Sprint owns the device. At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint Leasing please visit www.sprint.com/lease We spoke with Mr*** on May 5, 2016, and he expressed his interest in continuing Sprint service; however, he explained that he was anticipating a monthly recurring service credit of $per month to apply to his Sprint accountMr*** additionally stated that he was not informed of a $upgrade-Activation Fee, which was applied as a result of the aforementioned device upgradeAlthough the service plan that Mr*** subscribed to was not eligible for a $monthly discount, as a courtesy, and in an effort to resolve this matter amicably, we applied a one-time credit of $211.78, which satisfied the balance on Mr***’ accountThis credit offsets the $difference between the service credit he was anticipating and the discount he is receiving for a period of months and additionally includes $as a portion of the device upgrade feeFurther, on April 27, 2016, Sprint applied a credit of $for the one monthly Installment Billing charge which was inadvertently billed in errorMr*** confirmed he was satisfied with this resolutionWe apologize for any inconvenience Mr*** may have experienced while attempting to resolve this matter If we can be of further assistance with this matter, Mr*** can contact the Sprint Executive & Regulatory Services Department toll-free at ###-###-####I can be reached directly at extension ***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, *** *** *** *** Executive Services Analyst

December 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr*** ***We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Mr*** expressed his dissatisfaction with the level of service received while attempting to resolve his account and device concerns, citing that he was offered one-time, per line, $service credits and the ability to exchange his Apple iPhone 6s devices to the new Apple iPhone 7s plus devices upon availability. He request that we honor these offers and apply the credit to his account and allow up to exchange his devices We appreciate Mr***’s taking time to provide details of his experience with our retail and Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that his concerns will be forwarded to the appropriate managerial staff for further review In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We regret any misunderstanding and or misinformation that may have occurred related to Mr***’s Sprint device and billing concernsOur records reflect that Mr*** activated a new Sprint account on September 8, 2016, when he ported two new lines of service from his previous carrierOur records further indicate that Mr*** obtained his new Sprint equipment via Sprint’s Lease Agreement program for the Apple iPhone 6s devices During our conversation with Mr*** on December 14, 2016, we confirmed the above referenced information. Mr*** advised us that he accepted the lease agreements for the Apple iPhone 6s devices with the understanding that he would be able to exchange them out with the iPhone 7s plus devices, upon availability. Further, he stated that he was offered a $credit per line, for porting his services to Sprint. Although we were unable to confirm these offers, on December 20, 2016, we partnered with the retail location of purchase, who applied service credits totaling $120, equal to the $per line promotional offer, to Mr***’s Sprint account. We also verified that Mr***’s Apple iPhone 6s devices were upgraded on December 21, 2016, as requested We regret any inconvenience these matters may have caused Mr***. If we can be of further assistance with these concerns, he can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna JExecutive Services Analyst

August 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry filed by Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms*** expressed her dissatisfaction with her monthly Sprint charges being higher than the amount quoted when she switched her services to us and with the length of time taken to provide promotional credits owed to her as part of our contract buyout offer. She requested that we provide the pricing she was quoted and the promotional reimbursement for the devices she turned in to us Our records reflect that Ms*** activated new Sprint services on May 29, 2017, and was offered two Samsung JEmerge devices via Sprint’s Installment Agreements *** and ***. Additionally, Ms*** was offered Sprint promotion to receive a Visa Prepaid Cards for $for each device. In order to qualify for promotional Visa Prepaid Cards, customers must register at www.sprint.com/phonesonus within days of service activation. We confirmed that Ms*** completed the required registration for the Visa Prepaid cards and should receive her cards within the next three weeks. Further, our records reflect that Ms*** activated her services on our Unlimited Freedom Plan with Auto Pay for $per month for two lines of service, plus applicable taxes, surcharges, fees, and equipment monthly installments. In accordance with our installment billing agreement program, customer can cancel their device agreement at any time with payment in full for the remaining equipment charges Additionally, as stated in our Switch to Sprint promotion, Sprint covers switching fees of up to $via Visa Reward Card (less travalue provided at the point of sale) after online registration and new phone activation. Customers must complete a buyback of their current working phone in good condition, wait for their final bill and then register for Contract Buyout. Eligible switching fees include Early Termination or Equipment installment balance (leased devices do not qualify as ownership of leased phones is retained by the carrier). Taxes, surcharges, service plan charges, usage charges and late payment fees are not included. Customer is responsible for paying their previous providerOur records reflect that Ms*** registered to receive the buyout credits as outlined above and we confirmed that she should receive the Visa reward cards for the buyout credits by August 10, 2017. We regret any inconvenience that this matter may have caused If Ms*** still requires assistance with this matter, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Jennifer FExecutive Services Analyst

January 20,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
Dear Ms***:
Sprint is in receipt of the above-referenced inquiry of Ms***
***We appreciate your assistance in bringing our customers’ concerns to our attention
In the information provided, Ms*** advised that she accepted lease agreements for her two devices when she upgraded the equipment on her two lines of Sprint service at one of our retail locations in December She requested that we credit the current balance due reflected on her closed Sprint account due to misinformation provided to her at the time she established her leases and during the cancelation of her services in December
We appreciate Ms***’s providing details of her experience with our retail and Customer Care representativesWe are continually striving to improve the level of service provided by our employeesPlease be assured that we value customer feedback and that this information has been forwarded to the appropriate management teams for further review
We regret any possible misunderstanding that may have occurred related to the terms of Ms***’s device leases, as well as the circumstances that led to her decision to terminate her Sprint servicesOur records reflect that Ms*** accepted to 24-month device leases for her two lines of service on December 27, 2014, however, she terminated those lines of service prior to the satisfaction of her leasesAs a result, the account was assessed lease cancellation fees and the unpaid balance of her lease pay-off amounts to her account, pursuant to the terms of her lease agreements, leading to the disputed $1,balance due reflected on her December invoice
During our discussion with Ms*** on January 6, 2016, we explained the information outlined aboveWe also advised her that we received one of her leased devices on December 28, 2015, and applied credits totaling $to her account to offset the charges associated with that device lease accordinglyWe further informed her that, upon our confirmation of the receipt of her second device into our possession in good working order, we will apply credits totaling $to her account to offset the charges associated with that device lease, as wellMs*** is aware that our offer is valid for days from the date of our discussionTo facilitate that return, we forwarded prepaid return kits to Ms*** via U.SMail, on January 6,
We regret any inconvenience these matters may have caused, as well as the loss of the
Ms***’s business; however we are pleased that we were able to resolve her concerns to her satisfactionIf we can be of any further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Wednesday and Friday between a.mand p.m., Central Time
Sincerely,
Linda W
Executive Services Analyst

September 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, Robert *** Sprint Account XXXXX*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of MrRobert ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Mr*** expressed his dissatisfaction with receiving incorrect information related to our ability to activate his existing iPad device to his Sprint account, advising that we later informed him that the equipment was locked to his previous provider and ineligible for activation on our network. He also stated that we have not provided detailed information regarding a disputed $payment processed from his bank by Sprint or a prepaid gift card promised to him. Mr*** described unfavorable customer experiences during his attempts to contact us to address those concerns and requested that we remove all remaining charges associated with his LG device and provide compensation for his time spent addressing his account issues. We regret any possible misunderstanding that may have occurred regarding Mr***’ equipment activation and account charges. During our September 5, 2017, conversations with Mr*** and his wife, MsLori ***, we confirmed that he was advised that although his iPad device model is listed as being capable of domestic SIM unlocking; wireless carriers cannot guarantee that any device branded by a different carrier will work with any other carrier. We also confirmed that, at his request, Mr***’ tablet line of service was canceled on June 25, 2017, and that all the associated charges were credited in full We also explained that the manager of the retail location where his disputed payment was taken confirmed that the $payment covered the cost of a device accessory purchased on June 5, 2017, and that the referenced promotional prepaid gift card was only available if Mr*** was assessed a cancelation fee or accelerated equipment charges for canceling his service with his previous provider. The store manager advised that Mr*** is welcome to return to the retail location to obtain a copy of the accessory sales receipt but that no gift card was processed because we received no documentation of any cancellation or equipment charges assessed by Mr***’ previous service carrier. Mr*** stated that he did not receive device accessory referenced by the retail manager and advised that he is also being charges for a device that was presented to him as free during the same in-store interaction. As a result, and based on additional information he provided in a subsequent communication sent to our executives, a member of our executive management team contacted Mr*** on September 6, 2017, to further discuss his disputes. During that conversation, we extended an offer to apply a one-time credit of $to his account as final resolution to offset an amount approximately equivalent to his payment and device billing disputes. Mr*** accepted our offer, and we applied the noted credit to his account as offered, leaving his account with a credit balance of $382.77. Mr*** is aware that his estimated monthly charges for services and equipment plus applicable taxes, surcharges, and regulatory fees should be approximately $147.76. Mr*** acknowledged his understanding and acceptance of the information provided and our resolution We appreciate Mr***’ taking time to provide feedback regarding his experiences with our retail and Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these issues may have caused Mr***. If we can be of further assistance with these concerns, he can contact me directly by calling our department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Clara CExecutive Services Analyst

August 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the supplemental inquiry of Ms*** ***, which is in response to our August 11, 2017, correspondence. In her supplemental inquiry, Ms*** states that she does not have any missed phone calls from our office regarding her account concerns We regret that we were previously unable to reach Ms*** in our prior contact attempts. Please be advised that we spoke Ms*** regarding her account billing concerns. During our discussions, Ms*** stated that she returned the iPhone 7, because she did not request a new line of service. We advised Ms*** that her account received credits totaling $for the return of the iPhone device on cancelled phone line ending in ***. Moreover, because Ms*** did not upgrade her phone line ending in ***, her account was also credits totaling $towards the cancellation fee and the device non-return fee. As a result, we believe we have fully addressed and resolved Ms***’s account concerns We regret any inconvenience this matter may have caused Ms***. If I can be of further assistance, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

November 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms*** expressed her dissatisfaction with the level of service received while attempting to resolve promotional concerns, citing that she was offered a $American Express reward card for switching her service to Sprint, and a $referral reward promotion that she never received. She also stated that she was billed for two devices when she only had one line of service. Ms*** stated that she should only be responsible for $of the balance reflected on the canceled account We regret any possible misunderstanding that may have occurred related to Ms***’s promotional offers. In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.*** have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing After review of the promotions offered to Ms***, our records show that Ms*** registered for Sprint’s Referral $promotion and a $AMEX promotion; however, at the time of processing she deactivated her account. Per the terms of the promotion, the account must be active at the time of processing. Our records further show that Ms*** activated her Sprint account on March 2, and deactivated on May 5, She registered for the promotions on May 3, More information regarding the referral promotion can be viewed at www.*** or for the reward card terms please visit www.americanexpress.com/sprint. Although Ms*** did not meet the terms required to receive either offer, we have applied credits totaling $to offset the balance reflected on her Sprint account. As a result of the credit issued, Ms***’s canceled Sprint account now reflects a zero balance If we can be of further assistance related to this concern, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Twana T. Executive Services Analyst

July 19, To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***, who confirmed her recent name change to Ms*** ***. We appreciate your assistance in bringing our customers' concerns to our attention In the
information received, Ms*** related that recent changes to two of her lines of service led to our assessing Early Termination Fees (ETFs) totaling $to her Sprint account but that representatives at one of our retail locations assured her that the charges would be removed from her account due to the reversal of those changes. Unfortunately, the charges remain on her account and have led to service interruptions. As a result, she requested that Sprint apply account credits to offset the charges and that her account be restored to good-standing We regret any misunderstanding that may have occurred related to the referenced changes to Ms***’s services, as well as any delay in addressing her billing dispute. Our research revealed that a Sprint-authorized retail store representative assisted Ms*** with the migration of two of her lines of service from her Sprint account to one of our prepaid divisions on May 19, 2016, but that those lines were restored to her Sprint account on June 28, 2016. As a result, the two disputed ETFs were to be credited; however, an inadvertent keying error led to a delay in processing that action To fully resolve Ms***’s concerns, we applied credits to her account totaling $to offset two $ETFs plus late payment fees and associated taxes and surchargesAs a result, her account is in active status, in good-standing, and currently reflects a $balanceMs*** indicated her satisfaction with the actions taken On behalf of Sprint, I apologize for any inconvenience this matter may have caused Ms***. If we can be of any further assistance with this issue, Ms*** can contact me directly by calling our office toll-free at 1-855-848-3280, ext4351, and referencing case ***. I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, *** *Executive Services Analyst

October 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX8859, William V*** Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry. We appreciate your assistance in bringing our customers’ supplemental concerns to our attention. In MrV***’s follow up filing, he expressed his dissatisfaction with our previous response. In MrV***’s original inquiry, he stated that because of service issues, he cancelled his account several years ago. He stated that he reported the issues multiple times, and the issue was not resolved. Additionally, he advised that in July 2017, he contacted the collection agency, Enhanced Recovery Company, and set up a payment arrangement to pay $per month until the $balance that he owed was paid off. He further stated that on September 5, 2017, he was contacted by a different collection agency, Diversified Consultants, who stated that they had received the account on August 25, 2017. As a result, he is requesting Sprint to negotiate a fair settlement of the account balance and remove any negative reporting from the credit bureaus Our records reflect that MrV***’s account was cancelled on June 22, 2015, and reflects a balance of $427.07. We were unable to identify any billing errors and sustain that the account balance is valid We spoke to MsYvette Jones, an authorized user on the account, on September 13, 2017, and provided her with the above-referenced information. We referred her to the outside collection agency with any further questions regarding the settlement of the account. Furthermore, we are unable to remove any negative reporting from the credit bureaus as the balance is valid We have made multiple attempts to contact MrV*** regarding his supplemental concern. We attempted to contact him via telephone and e-mail on September 26, 28, and 29, 2017, 2017, advising him we received his supplemental inquiry and our need to speak with him directly. Unfortunately, we have been unable to speak with him directly. Although MrV*** may disagree with our findings, we are confident that his concerns have been fully addressed and resolved to the best of our ability. Consequently, all further inquiries regarding this matter will be met with the same response We regret any inconvenience this matter may have caused MrV***. If I can be of further assistance, I can be contacted by calling our Executive & Regulatory Services department toll-free at ***, extension ***. I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon RExecutive Services Analyst

January 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry *** Sprint Account xxxxx9877_ *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the
above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Mr*** expressed concerns with his account billing. He advised that he canceled his service and is disputing the monthly service charges and the purchase amount for a device he purchased as a Buy One Get One Free. He requested a refund for the disputed charges We spoke with Mr*** on January 19, 2018, regarding the above-referenced concerns. We explained that he ported his services from Sprint to another carrier on January 2, 2018, one day prior to the end of his current bill cycle. Further, we explained that the last monthly service charge assessed to his account, as reflected on the December bill was for the bill period beginning on December 4, and ending on January 3, Effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of the lease term, customers can continue to lease the device on a month to month basis, cancel the lease and pay the Lease Device Purchase price (DPP) to purchase and own the device outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint leasing options, please visit www.sprint.com/lease We explained to Mr*** that the Lease One Buy One promotional offer is valid for the duration of the lease agreement, while the account is active. However, because he canceled his services, and decided to keep the Apple iPhone 6S Plus devices, he was responsible for the purchase amount for both devices. Respectfully, we are unable to confirm any billing error with the monthly service charges and equipment purchase amounts assessed to Mr***’s accountOur records reflect that Mr*** remitted payment for the balance in full and no refund is warranted. We regret any inconvenience that this matter may have caused Mr*** and the loss of his business. If we can be of further assistance related to this complaint, he can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext***. I am available Monday through Friday between 7:p.mand 3:p.m., Central Time Sincerely, LJenkins LaDonna Jenkins Executive Analyst

March 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID ***
Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***, submitted on February 27, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’s complaint, she states that she states that she has been experiencing equipment related issues with her Samsung Galaxy Note She was advised to go through the manufacturer because the device is within the manufacturer warrantyShe declined this option because she would be without a phone during the period of time Samsung had her deviceMs*** is requesting assistance with a replacement device that does not include adding Total Equipment Protection Our office corresponded with Ms*** via email on March 8, 2017, regarding her disputeShe advised that this matter has been addressedWe have reviewed the account in question and find that there may be outstanding issuesShould Ms*** have any further questions or concerns she can contact me directly to further discuss We regret any inconvenience this matter may have caused. If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya *** Executive Services Analyst

December 15,
L*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, A*** ***
Account XXXXX
Case ***
Dear Ms***:
Thank you for forwarding the above-referenced inquiry to our officeWe appreciate your
assistance in bringing our customers’ concerns to our attentionWe spoke with Ms*** on December 10, 2015, regarding her account concernWe are confident her issue has been addressed and resolved
In her inquiry, Ms*** states that she encountered challenges after she signed up for our Direct You programThis is a free premium service where a Sprint expert will deliver a device whenever and wherever a customer would l**eA Sprint expert will activate the device, show a customer how it works and even transfer data from the old device to the new deviceShe requested we review the matter
Ms*** indicated there was a scheduling issue, and we were unable to assist and she received poor customer service during the interactionAs a result, she canceled her orderShe received a bill for $ 46.16, which she is disputingShe is also requesting a refund for the $she paid for the devices at the time of the order
We reviewed the invoice and she was charged $for the leases devicesThe lease has since been canceled and a credit of $was issued to her accountIn addition, a refund was processed for $on December 11, 2015, back to the credit card
We appreciate Ms*** for taking the time to provide us with details of her experience with the Direct You programWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes
We regret any inconvenience Ms*** may have experienced as a result of this matterIf we can be of further assistance, you can contact the Executive & Regulatory Services department toll free at 1-855-848-using extension/PIN I am available Monday through Friday from 8:a.mto 4:p.m., Central Time
Sincerely,
Ann H
Executive Services Analyst

May 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account xxxxx*** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced complaint. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** stated that she purchased and subsequently returned equipment during Sprint’s Satisfaction Guarantee return period. Ms*** expressed her dissatisfaction with not being provided a full refund for the amount paid at the point of sale after returning the devices during Sprint’s Satisfaction Guarantee periodMs*** requested that Sprint review this matter and address her concern accordingly Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our equipment. You can return your equipment to the point of sale within that time period for a full refund. Sprint assesses a $restocking fee for returns and exchanges. If your service plan required a service agreement, no termination fee is charged when you cancel within days of activation. Additionally, we will refund any activation fees within three days of activation. You are responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on your account through the deactivation date. Please also note that premium content charges, overage minute charges, roaming charges, and applicable long distance and/or International charges will be billed on your final invoice. This policy may not reflect the additional return policies of our authorized 3rd-party dealers or retailers. Further information regarding our Return Policy can be viewed on our website at www.sprint.com/returns We have attempted to reach Ms*** on May 2, 4, and 8, 2017, and mailed a letter to the address on file requesting that she contact us to discuss her concern, but have been unable to reach herWe look forward to speaking with Ms*** and encourage her to contact us regarding any concerns she may continue to have with her accountMs*** should be advised that in order to discuss the details of her account, she must be able to authenticate her account. As a result, we want to advise Ms*** to have her PIN and security information available when she contacts us We regret any inconvenience that this matter may have caused Ms***. If I can be of further assistance, she can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 7:a.mand 3:p.m., Central TimeSincerely, John CExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:The situation wasn't resolved and he was very rude,disrespectful, and unprofessional towards me
Regards,
*** ***

The amount on my case is wrong it's supposed to be $200+$It reads $200,

June 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx*** Sprint Case
*** To Whom It May Concern: We appreciate your assistance in bringing the concern of Mr*** *** to our attention. We regret any inconvenience that he may have experienced in this matter. According to the information provided in the complaint, Mr*** indicates that our Telesales representative offered him Sprint’s Galaxy SBuy One Get One (BOGO) promotion in conjunction with four associated phone numbers that he ported to Sprint. He also states that he saw an advertisement in which the monthly lease charges would be $for each of the three Galaxy Sdevices and $for the Galaxy SPlus device in conjunction with the BOGO promotionHe states that a Customer Care representative subsequently advised him that although the four signed leases reflect different monthly charges than he saw being advertised for the above-referenced devices, an account credit would be later applied to his account to partially offset the difference in lease charges. He also states that he anticipated that an iPhone that was activated on his account to be free; however, his account reflects the monthly lease charge for the iPhone 7. At this time, he requests that the matter be reviewed and that the advertised lease charges for his five lines of service be reflected on his account. During our discussion with Mr***, we confirmed with him that the four leases that he signed for three Galaxy Sand a Galaxy SPlus reflected the valid monthly lease charges of $for each of the Galaxy Sdevices and $for the Galaxy SPlus device. We also advised him that an additional monthly rent charge of $is included in the monthly lease charge for each of the Galaxy Sdevices and a $monthly rent charge is included in the monthly lease charge for the Galaxy SPlus device. We advised him that the rent charge that is assessed is based upon the credit review performed at the time the establishment of the four leases. We also advised Mr*** that a rent charge is an amount paid by the customer for the right to lease a device for a set time periodIf a customer is charged a rent charge, a portion of each scheduled monthly lease payment includes a rent charge. Additionally, we confirmed with him that the Galaxy SBOGO credits will be reflected on his account in to billing cycles in conjunction with the three Galaxy Sand Galaxy Sdevices activated on his account. We also confirmed that our Telesales representative offered Sprint’s iPhone On Us promotion for the account’s remaining line of service which would provide for an iPhone for free. The terms of the promotion require a tuof a qualified phone to Sprint. Our review of the account records indicates that the phone that Mr*** turned in to Sprint was not an eligible phone to receive the iPhone On Us promotion. Our review of the account records indicates that we applied an $account credit for the above-referenced phone that was turned in. In view of any possible misunderstanding in regard to these matters, we advised Mr*** that with the return of his account phones in good condition, we will cancel the associated leases and apply account credits to offset the lease balances. We also advised him that the offer is valid for days. If Mr*** needs further assistance with this matter, or would like to accept our offer, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

April 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account xxxxx***, *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***. We appreciate your assistance in bringing her concern to our attention. According to the information received from your office, Ms***, an authorized contact for Ms*** ***’s account, stated Ms*** passed away on April 24, 2016, and she notified Sprint between September and October 2016. However, she is still receiving past due notices and payments were presented to her bank without her authorization and was declined. Ms*** is requesting that Sprint review this matter and cease collections activities for the balance owed on Ms***’s account During our conversation with Ms*** on April 14, 2017, we explained that we regret any misunderstanding that may have occurred related to the disputed payment of Ms***’s’ final Sprint account balance. However, pursuant to Sprint’s Terms and Conditions, which can be reviewed on our website at www.sprint.com/termsandconditions, when customers provide credit or debit card information to us for payment at any time, they authorize us to charge that/those card(s) until successful for all delinquent amounts they owe us. Sprint may also obtain updated information from card networks, issuers, or other third-party sources Our records reflect that the balance reflected as owed on Ms***’s account includes the cancellation charges for leased devices on phone numbers ending in *** and *** and the monthly service that was used between August and November invoices Additionally, our records reflect that we received notification regarding Ms***’s death on January 20, 2017, and the account was cancelled at that time and a portion of the charges were credited. However, the lease cancellation charges for the devices that were purchased via the lease agreement and the monthly service charges for services that were used between August and November are valid. However, per her request we removed Ms***’s bank account information from the account and we will no longer attempt to collect the delinquent balance from that account On behalf of Sprint, we apologize for any inconvenience this issue may have caused and extend our condolences for Ms***’s loss. If Ms*** still requires assistance with this matter, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer F Jennifer FExecutive Services Analyst

Tell us why hereFebruary 15, 2017 Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # 11***, *** *** Sprint Account #xxxxx*** Sprint Case #*** To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of *** *** submitted on February 7, We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Mr*** expressed his dissatisfaction with the information he received at our Sprint Retail Store location regarding our Contract Buyout promotional offerMr*** stated that he was advised by a third-party retailer that his brother could trahis existing Samsung device from his previous wireless service provider in exchange for the replacement of the iPhone device that is currently active on his Sprint account and to utili*e with the Contract Buyout promotional offer. Mr*** requested that Sprint review this matter and send to our management team Sprint has reviewed Mr***’ complaint and investigated his concernsOn December 31, 2016, Mr*** visited a third-party retail store location to inquire about the Contract Buyout promotionOur records reflect that he on January 2, 2017, Mr*** visited a local Sprint Retail Store location and inquired about the guidelines of the buyback program to pay off his lease. At that time, he was advised that he was required to pay for the Lease cancellation charges. Furthermore, we spoke with Mr*** on January 11, 2017, and he informed us that his brother will pohis line of service from his previous wireless service provider and will activate and/or purchase a device via Sprint’s Lease or Installment Billing programs as he does not qualify for Sprint’s buyout program if he brings his own device (BYOD). Our records further indicate that on February 7, 2017; Mr*** portline ending *** to Sprint and submitted a Visa Gift Card to cover the monthly installment easy pay charges from his pervious wireless service providerLastly, we issued a Visa Gift Card in the amount of $and a confirmation email was sent to Mr*** As stated in the Terms and Conditions of the Contract Buyout promotion, potential Sprint customers are required to potheir active wireless number(s) from T-Mobile, Verizon or AT&T. Porting customers are required to upload their previous provider’s invoice with the Early Termination Fee(s) and/or Accelerated Device charges assessed to our website to register for the Buyout credit. Additionally, the customer must tutheir old cellular provider’s device to Sprint. Once approved, expectation regarding the delivery of the Contract Buyout Reward Cards is to weeks. Sprint does not pay the previous provider directly for the Early Termination Fee(s) and/or Accelerated Device charges. Additional information regarding the aforementioned promotion can be provided by our Sprint stores, retail third-party partners, our Customer Care department or located at our website at www.sprint.com/joinsprint. We spoke with Mr*** on February 13, 2017, to discuss his concerns in detail. During our conversation, he requested that we relay his customer service experience to our Retail Stores management team regarding this matterWe explained to Mr*** that we appreciate him taking time to provide details of his experience with our local Sprint Retail Store location. Also, we advised to him that we are continually striving to improve the quality of service provided to our customers and we value his feedback and that his concerns will be forwarded to the appropriate managerial staff for further review. Mr*** confirmed that his account concerns were previously addressed and resolved to his satisfaction. We regret any inconvenience that Mr*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Mr*** can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time. Sincerely, /s/ Regina S.Executive Services Analyst

August 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, ***, *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced follinquiry of Ms*** ***, which was forwarded to the Executive & Regulatory Services department for review. We appreciate your bringing our customers’ concerns to our attention In the follinformation provided, Ms*** stated that she believes she was overcharged from February to June Therefore, she is requesting that credits be applied to her account as she states that she was informed by one of our Customer Care representatives that her bill would decrease, but it has increased. She also states that being informed that her loyalty credits expired does not resolve her concerns. She stated that she should have been offered another option for her device if Sprint was aware that the loyalty credits were going to expireMs*** indicated that her attempts to resolve this matter have resulted in unfavorable customer service experiences, and as a result, she is requesting that Sprint adjust her account Ms*** responded via e-mail that she has been unavailable due to a family emergency. We regret the circumstances she is currently experiencing, and any possible misunderstanding that may have occurred regarding this matter. Based on a thorough review of our account records, we determined that loyalty lease credits on Ms***’s account expired due to the associated Lease Agreements being fulfilledTherefore, the monthly adjustments were no long applicable as we stated in our correspondence to your office dated July 21, 2017. Further, Ms***’s account consisted of loyalty credits on two lines of service, and she recently added a third line of service, and updated her service plan. The charges are less with three line of service than what she paid with two lines of service before the loyalty credits. She also has more options included with the current Unlimited Freedom service plan on her account, such as mobile hotspot and all minutes, text, and data are unlimited. We have not been able to determine that credits are due. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that any person contacting us about an account is authorized to discuss and/or make changes to that account. Specifically, we require that each account has a Personal Identification Number (PIN) and that the account’s PIN or security question/answer is correctly verified before we discuss account information or make any changes to the account. As such, should Ms*** require further information regarding this matter, she can contact me by calling the toll-free number below. We appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customer’s. Please be assured that we value customer feedback and will utilize this input to improve our training and processes Should there be any additional questions or concerns, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst