Sprint Corporation

July 1, *** *** Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX***, *** *** Case ***
Dear Ms***: Sprint is in receipt of the above-referenced complaint of Mr*** regarding his Sprint account, XXXXX***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Mr*** is dissatisfied that his service plan was not changed to one that would lower his costs to $and his previous charges were not adjusted as he was advised. Therefore, Mr*** requested that Sprint correct his service plan and credit his account to re-rate his charges to the cost he was advised of. Additionally, he requested to continue to have the ability to upgrade his equipment at no cost by renewing his two-year Service Agreement as he has done in the past We spoke with Mr*** and he stated that his ***ing issues have been resolved. We confirmed that his service plan was changed to our Unlimited Talk, Text and Data Family shared plan at the rate of $for the first phone line, $for the second phone line and $for the third phone line plus applicable taxes effective June 8, 2016. As a result, systematic credits totaling $will be reflected on his July invoice. Additionally, a one-time credit of $was applied to his account to re-rate his previous month’s charges as a courtesy. We also confirmed that he subscribes to Sprint’s Total Equipment Protection option for $per month, his tablet service plan is $per month for megabytes of data plus applicable taxes, and his monthly equipment lease charge is $35. As a result, his charges are estimated to be approximately $per month. We advised Mr*** that the Unlimited Talk, Text and Data Family shared plan that he has is a promotional plan at a deeply discounted rate. Therefore, if he elects to upgrade his equipment at a discounted rate by accepting new two-year Service Agreements, his service charges will increase by $per month for each discounted device. However, the pricing of his service plan will not change if he elects to upgrade his equipment by purchasing at full price, via our Installment ***ing option or via our Lease option. We advised Mr*** that we regret any inconvenience that this matter may have caused and his feedback regarding his experience will be used to improve our service. If I may be of further assistance with these matters, Mr*** can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

July 11, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May Concern: Sprint is in receipt
of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** expressed his dissatisfaction with our establishing a second Sprint account for him without his consent when he attempted to add a new line for tablet service to his existing account. Although he acknowledged that the tablet line of service has since been terminated and that the device was returned to the point-of-sale, he disputed charges exceeding $assessed to him as a result of this matter. He requested that we credit those charges and provide a refund of $550.65, which includes that amount plus interest he has been charged as a result of payments remitted toward those charges We regret any possible misunderstanding that may have occurred related to the activation and subsequent billing of Mr***’s referenced tablet line of service. Our records reflect that Mr***’s tablet was activated on his existing account, not a new account. We also confirmed that the tablet device was returned and that the unpaid pending balance of his corresponding equipment installment billing purchase agreement was waived on June 1, 2017. However, we also identified that the line of service associated with that device was not canceled properly, which led to the disputed charges. In accordance with Mr***’s request, and because he provided his account validation information in his filing, we set his tablet line of service to cancel effective on July 19, 2017, the last day of his current billing cycle. Additionally, we applied credits totaling $to his account on July 11, 2017, to offset all charges assessed to his account in association with his tablet line, leaving his account with a credit balance of $355.67. Because Mr*** is currently out of the country, we were unable to speak with him via telephone. However, during our e-mail correspondence with him on today, we explained the information outlined above. We also assured him that we processed a refund of the noted credit balance to his credit card on file. We advised Mr*** that the funds should be transmitted right away but that his bank may not make those funds available to his individual account for five to thirty days, depending on his bank’s policies. We also informed Mr*** that his Sprint account is now in final status with a zero balance and that he should receive one more invoice reflecting that information. We are confident that Mr***’s concerns have been resolved to the best of our ability; however, we invite Mr*** to contact us directly with any additional questions that he may have We appreciate Mr***’s ta*** time to provide details of his experience with our retail and Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Mr*** may have experienced as a result of these concerns. If we can be of further assistance with these matters, Mr*** can contact me via e-mail or by calling our Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with the following exception:The statement that they did not know of any errors regarding the AmEx card is as I spoke with Chanda about it regarding the sale of my Verizon phone and a balance adjustment to the amount on the card to negate a penalty for not returning the phone to Sprint I am still willing to accept the said response as full settlement to the account, expecting a $plus credit refund as no further charges against my account should occur if everything is closed as they promised in July
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Sprint went above and beyond to rectify the situation and for that I am happy to be a continued customer.
Regards,
*** ***

September 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry *** Sprint Account xxxxx***, Debra *** Sprint Case *** To Whom It May Concern: Sprint is in
receipt of the above-referenced inquiry of MsDebra ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** described unfavorable customer experience while attempting to resolve a billing concern. She advised that there were fraudulent international roaming charges assessed to her account, and she requested that we remove the charges immediately While it is virtually impossible for anyone to clone or replicate a Sprint device while in use on our network, it is remotely possible for such to occur when the device is in use on another provider’s network. Cloning usually occurs when proprietary information is picked up with scanning equipment and is illegally entered into one or more other devices. Unfortunately, charges for the illegal calls will be reflected on the legitimate customer’s invoice. We have taken steps to reduce the possibility of any such cloning or replicating activity of Sprint devices. However, based on our review of Ms***’s usage and account, by our Fraud department, we confirmed cloning or replication of her device resulting in the disputed charges. As such, we have applied credits totaling $1,to her account to offset the fraudulent charges During our conversation with Ms*** on September 15, 2017, we confirmed the information above. Ms*** expressed her satisfaction with the resolve of this matter We appreciate Ms*** taking time to provide details of her experience with our Customer Care and Fraud representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience that this matter may have caused Ms***. If we can be of further assistance related to this matter, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:p.mand 3:p.m., Central Time Sincerely, LaDonna *** Executive Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]i I am not willing to pay for a new phone in any way and since that is all they want I guess I may have to find a new phone company
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

November
10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern: Sprint is in receipt of the inquiry of Mr*** *** regarding his Sprint account. We appreciate your assistance in bringing our customer’s concerns to our attention. In his inquiry, Mr*** reports that he swapped his iPhone Plus for an iPhone 6S Plus and was told there would be no extra chargesMr*** reports that there is a $charge on his account for cancellation charges for the iPhone PlusMr*** is requesting that the $charge be removed from the account We spoke with Mr*** on November 8, We reviewed his account and confirmed that the iPhone Plus was returned to our warehouse on July 21, We have removed the Lease Cancellation charge of $from Mr***’s accountMr*** confirmed that these actions have resolved his inquiry. We regret any inconvenience that Mr*** may have experienced as a result of this issue. If I may be of further assistance with this matter, Mr*** can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland *** *Executive Services Analyst

December 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms*** ***We appreciate your assistance in bringing our customers’ concern to our attention. In the information provided, Ms*** expressed her dissatisfaction with the level of customer service provided by our representatives during her attempts to receive a refund for accessories purchased for her recalled Samsung Galaxy Note device. Ms*** stated that she returned the above-mentioned accessories over eight weeks ago but has not yet received her refund check. Ms*** requested that we apply the pending refund to her account balance due and provide additional credit due to her inconvenience We appreciate Ms***’s taking time to provide details of her experience with our Customer Care and retail representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any possible misunderstanding that may have occurred related to Ms***’s noted refundHowever, although Sprint and Samsung provided specific guidelines for the return and exchange of recalled Samsung Note devices, that recall did not include provisions for device accessories During our conversation with Ms*** on November 22, 2016, we discussed the terms of the noted equipment recall. In addition, we identified that no refund is warranted; however, we offered to apply one-time service credits totaling $to her Sprint account to offset an amount equivalent to the anticipated refund due to any miscommunication that may have occurred related to the terms of the recall. Ms*** accepted our offer, and we applied the credits as agreed, leaving her account with a balance of $134.87. Ms*** then confirmed that her issues have been resolved to her satisfaction On behalf of Sprint, I apologize for any inconvenience these matters may have caused Ms***. If we can be of additional assistance with these concerns, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I was never told that my monthly services would be $per monthThe rep clearly said, "you'll pay $per month, and $after a year".There was never a mention about taxes, fees, etcI wouldn't have never went through with the deal if he would've told me you're going to be paying $per month for phone linesThere was two other people at Sprint that took over the conversation changing what was being saidI did agree to return the devices once I hear back from the billing department from my previous phone carrierI do not wish to continue with Sprint and I did tell Tracy that I will send her an email once I hear back from my previous carrier and that will be later today after 8pmEST Due to how I was deceived and bamboozledI'm definitely not interested in doing business with Sprint ever
Regards,
Angela F*

February 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it
may concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** expressed dissatisfaction with the level of customer service that she received while trying to cancel one line of service from her account. She further advised she was told once they pay the remaining balance on the device on line ###-###-#### as it was on a lease agreement, the device can be unlockedMs*** paid the remaining balance, only to find out the device cannot be unlocked for domestic useAs a result, Ms*** is requesting to be refunded for the inconvenience of losing her long time business line Our records reflect that Ms*** established service with us on September 19, On April 21, 2015, phone number ###-###-####, was upgraded on a month lease agreementMs*** called customer service on January 4, 2017, to find out how much she had to pay in order to cancel line ###-###-####, and was told $Her payment of $was received on January 14, Additionally, we confirmed that she requested to cancel the line, and this was processed effective on January 19, Because Ms*** requested to cancel the line, she was not able to port the number to another wireless carrier During our February 10, 2017, conversation with Ms***, we explained the information outlined aboveMs*** stated she canceled the line instead of porting it out because she found out the device could not be used with another wireless carrierShe further advised she wants compensation for the inconvenience and having to purchase another deviceIn an effort to resolve this matter, we offered a one-time courtesy credit of $to her account to be used until depletedMs*** accepted our offer and confirmed that this issue has been resolved We appreciate Ms*** for taking the time to provide us with her experiences with our Sprint Care representativesWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused, and are happy that we were able to resolve Ms***’s issueIf we can be of further assistance with this matter, Ms*** can contact me directly at Sprint’s Executive & Regulatory Services department. I can be reached toll free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time. Sincerely, Shola AExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:The statement regarding I did not purchase the device is not true and PCS for People tried reaching me several times is not trueget a credit for past services in which I was overcharged.I want to
Regards,
*** ***

July 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Case *** Sprint account
XXXXX*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** expressed her dissatisfaction with an unfavorable customer experience while attempting to resolve an issue with billing. Ms*** stated that she is being assessed $per month for Sprint’s Premium Data acharge. Ms*** stated that she has been given multiple explanations regarding the fee; however, she stated this was not part of the promotional offer that was sold to her when she began service with Sprint. She requested a credit be added to her Sprint account to offset what she has been charged since In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Sprint has reviewed Ms***’s complaint regarding the $Premium Data acharge. The charge assists Sprint in offering simple and affordable unlimited plans for its customers while maintaining a wireless network able to meet the growing appetite for a richer mobile experience. Smartphones are capable of delivering a much richer data experience. As a result, Smartphone users generally use considerably more data than users of traditional feature phones. We appreciate Ms***’s taking the time to provide us with the details of her concerns. Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further reviewSprint notes that the required $Premium data ais clearly and conspicuously disclosed in all relevant sales and marketing materials, and is directly confirmed with the consumer as part of the purchase process. For customers who do not want to pay the monthly $Premium Data acharge or do not need a Smartphone, Sprint offers a full range of feature phones (including popular touch screen devices, eco-friendly devices, etc.) that also have access to data and provide a great wireless experience Upon activation of service, Ms*** was provided with a clear disclosure of her monthly recurring charges/equipment purchase, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her electronic service agreement which includes a description of the charge in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her plan or other monthly charges on Sprint’s part during the activation of her current plan. As a result of our findings, we respectfully decline Ms***’s request to apply a credit for the assessed charges since she began service with SprintTo reduce her monthly invoice, Ms*** can change her service plan to our Unlimited Freedom Plan, with pricing good through June 30, This plan will include unlimited talk, text, and data and gigabytes of mobile hotspot dataHer line would be $per month with automatic payments; the price will be $more without automatic paymentsLoyalty lease or access fee credits do not apply to this service plan. If Ms*** would like to move her service plan to the Unlimited Freedom Plan, she can contact our Customer Care department at her earliest convenience. However, based on our findings, we deem the referenced charge is valid, and respectfully decline Ms***’s request for a credit to her Sprint account We regret any inconvenience this matter may have caused. If we may be of further assistance with this matter, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Twana *** Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I would also like to add a thank you to the Revdex.com for your quick response in taking care of my complaint and a thank you to *** * *** for his knowledge of my past troubles and his generousity in relieving me of the $balance

To Whom It May Concern;Someone at Sprint contacted me today and this issue has been resolvedThank you very much for your help! The complaint number is #***.Sincerely,*** ***

May 5, Kansas City Revdex.com Ward Parkway Kansas City, MO *** Re: Revdex.com File #***, *** *** Sprint Account: XXXXX*** Sprint Case #*** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** submitted on April 25, We appreciate your assistance in bringing our customer’s concern to our attention Ms***’s follfiling expressed her dissatisfaction with the previous response provided and the inability to participate in Sprint’s Contract Buyout promotional offer. As a result, she has cancelled her account and additional charges were assessed to her accountTherefore, Ms*** requested that Sprint review these matters and adjust her account accordingly Sprint has reviewed Ms***’s complaint. As stated in our initial response, we contacted Ms*** on March 31, 2017, to further discuss her concerns. During that conversation, we advised Ms*** that we would investigate her concerns and follwith her accordingly According to our records, Ms*** established services with Sprint on March 3, 2017. At that time, she portphone lines ending in *** and ***, and activated two devices via Sprint’s Leasing program. Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint Leasing please visit www.sprint.com/lease We regret any possible misunderstanding that may have occurred related to the terms of our Contract Buyout Promotional offerAs stated in the Terms and Conditions of the Contract Buyout promotion, potential Sprint customers are required to potheir active wireless number(s) from ***, *** or ***Porting customers are required to upload their previous provider’s invoice with the Early Termination Fee(s) and/or Accelerated Device charges assessed to our website to register for the Buyout creditAdditionally, the customer must tutheir old cellular provider’s device to SprintOnce approved, expectation regarding the delivery of the Contract Buyout Reward Cards is to weeksSprint does not pay the previous provider directly for the Early Termination Fee(s) and/or Accelerated Device chargesAdditional information regarding the aforementioned promotion can be provided by our Sprint stores, retail third-party partners, our Customer Care department or located at our website at www.sprint.com/jointoday Our records indicate that Ms***’s devices and the final billing statement from her previous wireless service provider was not turnto Sprint in a timely mannerAs a result, her account does not qualify for Sprint’s Contract Buyout promotional offer at this time Further research on Ms***’s account indicate that phone lines ending in *** and *** ported-out to another wireless service provider on April 22, 2017, prior to fulfilling the terms of the respective Lease AgreementsAs a result, her account was assessed Lease cancellation and Lease Device Purchase charges, which will be reflected on the May billing statement. Based upon our review, we are unable to identify any billing errors. As such, Sprint considers these charges to be valid To provide closure for this matter, we have agreed to allow Ms*** to return the undamaged devices to Sprint’s Returns warehouse in exchange for the waiver of the aforementioned charges. In addition, we have mailed a return kit to the billing address on file to facilitate the return of the devices in question. Upon receipt of the devices, the aforementioned charges will be adjusted accordinglyPlease note that we ask Ms*** to allow 10-days for completion of this process after the devices are received at our Returns warehouseIn addition, we have agreed to apply a credit of $to her account on May 4, 2017, to offset the monthly recurring charges indicated on the April billing statement. Please note this adjustment will appear on the May billing statement Since our initial conversation, we have followwith Ms*** on May 4, 2017, and relayed the aforementioned information and resolution to her. Ms*** expressed her satisfaction with the resolution provided and will await the May billing statement prior to accepting our proposed resolutionAs such, we encourage Ms*** to contact the undersigned directly at the phone number noted below upon receipt of her May billing statement We appreciate Ms*** taking time to provide details of her experience with Sprint. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms*** may have experienced while attempting to resolve this matterIf we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine *** Catherine *** Executive & Regulatory Services Analyst

Ms*** expressed her dissatisfaction with the level of customer service provided by our Customer Care group during her attempts to obtain a service credit for establishing Sprint service, citing that she was given incorrect information regarding a promotion and that we have declined to honor our
commitments to herMs*** requested that Sprint review this matter and adjust her account accordingly
We appreciate Ms*** taking the time to provide us with her feedback regarding her experience with our Customer Care groupWe are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for review
Sprint has reviewed Ms***’s complaintIn our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website via www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing
After a careful review of our records, on December 21, 2015, Ms*** established an account with our Telesales group and portphone numbers ending in *** *** *** *** and ***Upon the completion of the activation of the account, we confirmed that Ms*** was eligible to receive a $pocredit for each line of serviceIn an effort to amicably resolve this matter, on March 20, 2016, an adjustment of $was applied to the account to offset the popromotional offer
We contacted Ms*** on March 21, 2016, and advised her of our findingsDuring our conversation, Ms*** accepted the resolution and confirmed she has no further concernsWe apologize for any inconvenience this matter may have caused Ms***

I paid my bill once my bill was correct, therefore, I will have another late payment for next month Since the billing system is not updated, I would like our recorded conversation be submitted The above statement is incorrect The rep stated their billing system is incorrect and they are working on updating their system, I will let to receive a late payment credit monthly because I am not paying an incorrect bill.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Complaint: ***
I am rejecting this response because: LaToya *** who works for sprint promised to credit $to my sprint account, but instead Sprint only credited my account $That is $shortI have spent over hours on the phone with Sprint representatives trying to get sprint to keep the promises they made on the contract they made with meFollow through on promises you makePlease sprint try to remember what customer service isPlease credit $more to pay for the phones you took from me last December
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I disagree completely, I have proof in writing from a couple of Sprint representatives that this remaining balance of $would be waived, therefore I expect this to happenI will provide proof of these conversations to your company as well as taking this to the next steps of action if necessary. This was assigned previously to another collection agency that deleted all record of this account because of the conversation with Sprint stating this but Sprint has now transferred it to another agency because they are refusing to honor what they stated they would do and I want this done immediately.And anytime I call sprints executive office no one is responsible to soeak to, and I also responded to an email that was sent to me by Sprint immediately but of course did not receive any response from SprintSo thank you for the offer of calling you, but no thank you that's not an option with your hours and your unresponsiveness. Please delete this from all of my records as soon as possible per your representatives statementsThank you
Regards,
*** ***